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So Asus has had my tablet for the last month because it randomly crapped out and wouldn't boot. It wouldn't even turn on the screen out respond to the computer. Asus said they would fix it but a month later I still hadn't gotten it back so I called them. They told me they wouldn't fix it because it was unlocked and tried to charge me $250 to replace the motherboard. That is half the price of the tablet! They even said it was a hardware error but they won't honor the warranty even though when I sent it in they said they would.
short story Asus sucks so don't unlock if you want anything from them. I will never buy an Asus product again.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Sorry about this but Asus does not suck. Everyone knows, new when unlocking it you void the warranty. Again sorry but I do not see how this is Asus fault.
Just the fact that they said they would fix it then they make me pay to shop it to them just to try and charge me another $250. I wouldn't be so pissed if they had said we don't cover unlocked devices up front but I was told that they would cover a hardware issue when I contacted them before I sent it in.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
I'm sorry for what happend to you but asus is right, once you unlock you can replace the kernel to an over clocked one which can causecthe hardware error you describe. I think that most companies will do the same.
Sent from my GT-I9100 using xda app-developers app
Yeah just about every company would do the same, some won't even touch a modified device. So ASUS is being nice saying for you to pay $250. That may be what you paid for the device but that's still half the price of the brand new retail Infinity.
Buckle up and pay, tax returns are coming around anyways.
the_game_master said:
Yeah just about every company would do the same, some won't even touch a modified device. So ASUS is being nice saying for you to pay $250. That may be what you paid for the device but that's still half the price of the brand new retail Infinity.
Buckle up and pay, tax returns are coming around anyways.
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I would completely agree with you if Asus said that up front. It is the fact that they flip flop and waste a month of my time under false pretense that makes them jerks not the fact it will cost to fix the device.
tpmullan said:
I would completely agree with you if Asus said that up front. It is the fact that they flip flop and waste a month of my time under false pretense that makes them jerks not the fact it will cost to fix the device.
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You broke the warranty 1st. I know for a fact no one ever told you "we know you voided your warranty and will fix this anyway". This has never been said to anyone. The reason took so long haha its ASUS. Just because some employee wants to be nice they in turn do not speak for Asus. The lucky ones get theres sent back but re-locked.
Like someone said just pay for it and move on. Me? I am no one.. I am a leaf on the wind.
Zeblade said:
You broke the warranty 1st. I know for a fact no one ever told you "we know you voided your warranty and will fix this anyway". This has never been said to anyone. The reason took so long haha its ASUS. Just because some employee wants to be nice they in turn do not speak for Asus. The lucky ones get theres sent back but re-locked.
Like someone said just pay for it and move on. Me? I am no one.. I am a leaf on the wind.
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If he lives in the EU, software modifications will not normally void the part of the hardware-related part of the warranty. I even think it was discussed a few weeks ago in this same forum.
Unless I'm mistaken (and, again, in the EU), the manufacturer is the one who has to prove that the software change (unlocking, rooting, whathaveyou) caused the hardware fault.
Of course, this doesn't apply in the Land of the Free and the Home of the Brave, where unlocking your phone is a crime...
Do you have it in writing that it was stated they would fix it? Was this done in email? If it was in email and their error for saying it, you might on like .01% chance fight it. Chances are it wouldn't work anyway. Tons of posts about unlocking and losing all warranty that it was foolish to think they would fix it.
I can see how it can be misleading but did you mislead them by not stating up front the device is unlocked? If you didn't then who ever you spoke with assumed you did no modifications to it and warranty is in full effect. Either way again, you agreed to two warnings in the unlock app and the fine print probably states the policy. It was a gamble you took.
alx5000 said:
If he lives in the EU, software modifications will not normally void the part of the hardware-related part of the warranty. I even think it was discussed a few weeks ago in this same forum.
Unless I'm mistaken (and, again, in the EU), the manufacturer is the one who has to prove that the software change (unlocking, rooting, whathaveyou) caused the hardware fault.
Of course, this doesn't apply in the Land of the Free and the Home of the Brave, where unlocking your phone is a crime...
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Judging from the fact that he used the $ in his post, I'm going to go ahead and guess that he's from the US. Here, if it's voided, it's voided completely. They say it in large red letters in the app and the download page. It's his fault for trying to get around it and not tell them that he unlocked it.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
What should i do ? Basically the software has been modified and the device unlocked. I did not send my device in to do anything with software. basically all it needs is the power input replaced.. (Attached). now they are telling me the device is not under waranty do to the software, which has nothing to do with the hardware.
anyone know how to deal with these people ?
Thanks!
masvino
I understand you and i also think that it's abnormal that warranty is off when you unlock your tf700 if the issue is not hardware related, and it's also abnormal that we must unlock and install another rom to have good performance of our tab.
But at same time, the rules are not hidden by Asus and they are known by everybody : unlocking is a no go for warranty. You did unlock ? That was your choice, not Asus. It's a bit too easy to put responsability on other for your own decision.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
It really depends on where you live: I recently linked to an article explaining that in the European Union you cannot be excluded from hardware-related warranty claims just by modifying the software. I cannot vouch for other countries and/or continents.
masvino said:
What should i do ? Basically the software has been modified and the device unlocked. I did not send my device in to do anything with software. basically all it needs is the power input replaced.. (Attached). now they are telling me the device is not under waranty do to the software, which has nothing to do with the hardware.
anyone know how to deal with these people ?
Thanks!
masvino
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But you would have agreed to these terms when you unlocked your device. It's not the fairest system to begin with, no, but you signed your warranty away when you unlocked the bootloader. It was all there in the print plain to see. Hate to be blunt, but you can't complain about it after something goes wrong. It's not taking responsibility and it seems a lot of people do that on here. A manufacturer fault turns up and they question why it is the way it is when they knew the way it was when they could have prevented it.
As I said, not saying it's fair. But it is what it is. They're immovable. They have a contract with you so they won't budge if they can get $$$ out of you.
Unless....
---------- Post added at 07:58 PM ---------- Previous post was at 07:58 PM ----------
MartyHulskemper said:
It really depends on where you live: I recently linked to an article explaining that in the European Union you cannot be excluded from hardware-related warranty claims just by modifying the software. I cannot vouch for other countries and/or continents.
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This works. Has ASUS obided by this in any cases?
CiaronDarcOne said:
But you would have agreed to these terms when you unlocked your device. It's not the fairest system to begin with, no, but you signed your warranty away when you unlocked the bootloader. It was all there in the print plain to see. Hate to be blunt, but you can't complain about it after something goes wrong. It's not taking responsibility and it seems a lot of people do that on here. A manufacturer fault turns up and they question why it is the way it is when they knew the way it was when they could have prevented it.
As I said, not saying it's fair. But it is what it is. They're immovable. They have a contract with you so they won't budge if they can get $$$ out of you.
Unless....
---------- Post added at 07:58 PM ---------- Previous post was at 07:58 PM ----------
This works. Has ASUS obided by this in any cases?
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Not that I know of at this point in time, but the case has been brought to a close only a short while ago (in the Netherlands). It might take a while.
The downside to this is that manufacturers may decide to permlock the bootloader -- it will take a new round of lawyer mud fights to decide if that is legally acceptable or not. Again, this discussion only applies to the European Union, and ostentatiously NOT to the US of A! Things are quite different on that side of the large pond (possibly unfortunately).
In relation to your first point, and as I posted in the thread I started on this: you cannot sigh away your legal rights by contract with a third party when that right has been secured by law. You cannot sign a document saying someone will pay you a million dollars if only you let him lock you up for a year wothout you being able to get if you so desire: incarceration is the sole privilege of the state when endorsed by law/jurisprudence; you can't sell your daughter or son (or your mother-in-law ) by contract: human trafficking is forbidden by law; etcetera, etcetera.
I wouldn't be surprised if ASUS still takes the stand that your warranty would have been voided by you unlocking the bootloader, but in essence you bought a device, you are free to do with it as you please. Ever bought a kitchen knife? Signed a contract promising not to stab anyone with it?
I don't think that there is much to be done here. When you unlocked the bootloader, you officially forfeited your warranty (coverage from both software and hardware defects). From a legal point of view, it is reasonable for ASUS to reject your warranty claim. It is an unfair system, but since we can't change the rules, we unfortunately have to follow them.
I don't get how people can think it's that absurd. If you open up ANY device, hard-or-software based, you break the seal and void the warranty. This has been the case for decades.
If you modify your Xbox software, you void the warranty. If you open up your pre-build computer or install a different version of Windows, you void the warranty. If you modify your car, you void the warranty. The difference is that Asus warns you as you do it, and everyone else puts it in the EULA which nobody reads. Have you ever read that agreement which you click 'yes I have read' on without reading? It always says the exact same thing.
I'm sorry, but voided warranty is voided warranty. It doesn't merely apply to half of the device. They didn't specify "You will void your software warranty only", the agreement concerned your entire warranty. You signed it, you agreed to it.
It has been a legal practise for many, many years. Heck my old Sony Walkman had a plastic sticker on the rim saying "if seal is broken, warranty is void." The EU has simply decided to modify the laws to fit this century. Sadly, every major non-EU company ignores the EU. Instead of the "Your warranty is void, these are the costs", they simply give you "These are the administrative costs."
Let's make it clear, that an unlock has nothing to do with the HARDWARE of the device being defective. I thought the law already applied to this on cell phones, and they overturned the cell phones rules, regarding that the company can not make you use the software on the phone, and you can apply your own software, while still retaining the warranty of the hardware. Doesn't this precedent apply ?
In fact, unlocking is doing nothing to hardware, it's only software modification, you are right about that. But the problem is that this software modification allows you to do other modifications that may break your hardware. For example you could have overclocked your tab's cpu/gpu and you cpu/gpu has heated too much and is now broken. This is an example, i am not saying you did that. Only saying that unlocking may allow the tab user to harm its hardware, and that's why unlocking voids your warranty.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
The Asus rules were right on the warning screen before you pushed the unlock button.
Sorry to say is the only way for them to honor a hardware issue after you locked it is to take them to court and have their rules changed, even if the rules as they stand are right or not.
It is unfair but they have more money for lawyers than we do.
masvino said:
Let's make it clear, that an unlock has nothing to do with the HARDWARE of the device being defective. I thought the law already applied to this on cell phones, and they overturned the cell phones rules, regarding that the company can not make you use the software on the phone, and you can apply your own software, while still retaining the warranty of the hardware. Doesn't this precedent apply ?
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I'm not aware of a cell phone OEM that will let you unlock the device and keep the warranty. Are you referring to U.S. law or another country? It may be rooting the device no longer voids warranty. I've done that to my phone and TF700 without fear of warranty loss.
fsured said:
I'm not aware of a cell phone OEM that will let you unlock the device and keep the warranty. Are you referring to U.S. law or another country? It may be rooting the device no longer voids warranty. I've done that to my phone and TF700 without fear of warranty loss.
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It's specific to the European Union, as I've already said above.
I also agree that they probably will not comply with these rules unless forced to in a court of law.
And @ShadowLea:
I'm sorry, but voided warranty is voided warranty. It doesn't merely apply to half of the device. They didn't specify "You will void your software warranty only", the agreement concerned your entire warranty. You signed it, you agreed to it.
It has been a legal practise for many, many years. Heck my old Sony Walkman had a plastic sticker on the rim saying "if seal is broken, warranty is void." The EU has simply decided to modify the laws to fit this century. Sadly, every major non-EU company ignores the EU. Instead of the "Your warranty is void, these are the costs", they simply give you "These are the administrative costs."
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As you already point out here -- and I think that's the sore point -- your old Sony Walkman put forward a voided warranty label because you cannot repair it yourself (according to Sony) and have nothing to do in there. The same goes for the inside of the TF700, with which we have no business. However... the software side of things was a non-issue on your Walkman, whereas it is the main issue of the rooting/jailbreaking/unlocked bootloader 'controversy'.
You rightly state that the companies just stick to the old-law values and practices, and screw the customer over in the process.
As far as the comments above with regards to ASUS clearly stating that you void the warranty by unlocking the bootloader -- and I'll say it again and again till it sinks in: in the European Union this is probably against the law. No one can make you sign anything that is extrajudicial and hold it against you in whatever scenario.
MartyHulskemper said:
It's specific to the European Union, as I've already said above.
I also agree that they probably will not comply with these rules unless forced to in a court of law.
And @ShadowLea:
As you already point out here -- and I think that's the sore point -- your old Sony Walkman put forward a voided warranty label because you cannot repair it yourself (according to Sony) and have nothing to do in there. The same goes for the inside of the TF700, with which we have no business. However... the software side of things was a non-issue on your Walkman, whereas it is the main issue of the rooting/jailbreaking/unlocked bootloader 'controversy'.
You rightly state that the companies just stick to the old-law values and practices, and screw the customer over in the process.
As far as the comments above with regards to ASUS clearly stating that you void the warranty by unlocking the bootloader -- and I'll say it again and again till it sinks in: in the European Union this is probably against the law. No one can make you sign anything that is extrajudicial and hold it against you in whatever scenario.
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Forgive me, but, I was given the device by a third party as a GIFT. I did not sign anything. If so, ASUS, must show I signed anything agreeing with any terms of the warranty. ASUS, show me my signature! The cable input I/O as they call it is broken, it has nothing to do with overclocking etc...
masvino said:
Forgive me, but, I was given the device by a third party as a GIFT. I did not sign anything. If so, ASUS, must show I signed anything agreeing with any terms of the warranty. ASUS, show me my signature! The cable input I/O as they call it is broken, it has nothing to do with overclocking etc...
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Now you are just being ridiculous. Warranty is associated with the device itself, so it doesn't matter who unlocked it, as long as it is unlocked, there will be no warranty service. By using ASUS Unlocking tool (which connects to ASUS servers), the previous owner has given explicit consent to forfeiting the device's warranty. To put it simply, if you received the device unlocked from your friend as a gift, you should blame that person for giving you a device without warranty.
And it's not because you received your tab as a gift that you may have the warranty yiu want ! You didn't sign anything, don't worry the person who bought it has signed for that warranty and the warranty conditions were given to you as part of the gift.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
huy_lonewolf said:
Now you are just being ridiculous. Warranty is associated with the device itself, so it doesn't matter who unlocked it, as long as it is unlocked, there will be no warranty service. By using ASUS Unlocking tool (which connects to ASUS servers), the previous owner has given explicit consent to forfeiting the device's warranty. To put it simply, if you received the device unlocked from your friend as a gift, you should blame that person for giving you a device without warranty.
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Ghorin said:
And it's not because you received your tab as a gift that you may have the warranty yiu want ! You didn't sign anything, don't worry the person who bought it has signed for that warranty and the warranty conditions were given to you as part of the gift.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
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Again -- you guys don't seem to read -- depending on the location of the user, you may or may not be able to void the warranty: if in the European Union, warranty is a legal right and cannot be voided at all by signing anything, because that would go against said law, and therefore be illegal per se.
I cannot recall to have seen a location for the OP.
EDIT/ADDITION: being given an unlocked device is not legally different from having bought it yourself and subsequently unlocking it yourself, provided you have a receipt. If you do not have a receipt, you're screwed anyway.
Until now, that european warranty is pure legend : nobody in Europe as yet been able to win against Asus for that reason, maybe a case is in progress but not yet finisged and we don't know what will be its conclusion.
PS : i'm european (France)
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Ghorin said:
Until now, that european warranty is pure legend : nobody in Europe as yet been able to win against Asus for that reason
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Asus is irrelevant for the European warranty - the seller is responsible for all your warranty claims under this law, not the manufacturer. The manufacturer is free to offer you any additional warranty they want, under whatever conditions they want.
_that said:
Asus is irrelevant for the European warranty - the seller is responsible for all your warranty claims under this law, not the manufacturer. The manufacturer is free to offer you any additional warranty they want, under whatever conditions they want.
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Yes and no : that was always true years ago but now i'm seeing that more and more sellers are using the manufacturer warranty : they tell you that in case of issue, you have to call the manufacturer (they give you the phone number). I had that case a few months ago for a baby phone that I had bought at Amazon. After a few weeks it was not working anymore and on Amazon web site it was indicated that for this product I had to call the manufacturer (which I did and my device was replaced without any problem).
So the warranty was from my seller but the repair was done by the manufacturer. And if we go back to our tf700 tabs, what I will have with my seeler (french shop FNAC) : i give them my tab, they send it to the manufacturer that answers them that it has been unlocked and then the warranty is over, and the FNAC shop would answer me the same. ps : i have not unlocked my tab and i'm waiting that my warranty if over before i unlock it
MartyHulskemper said:
Again -- you guys don't seem to read -- depending on the location of the user, you may or may not be able to void the warranty: if in the European Union, warranty is a legal right and cannot be voided at all by signing anything, because that would go against said law, and therefore be illegal per se.
I cannot recall to have seen a location for the OP.
EDIT/ADDITION: being given an unlocked device is not legally different from having bought it yourself and subsequently unlocking it yourself, provided you have a receipt. If you do not have a receipt, you're screwed anyway.
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I know that the topic of warranty law in the EU have been brought up quite a few times before in other threads, but I am not aware of anyone being able to unlock without voiding the warranty from ASUS, ever, regardless of regions. Back to the problem of the OP, since ASUS has already rejected the warranty claim from the OP, are you suggesting that he should sue ASUS if he lives in the EU? Otherwise, I can't see how this whole discussion about warranty law can help at all.
If you live in the EU, Samsung can't void your warranty because of Knox accordingly to EU warranty Law 1999/44/CE.
It dictates that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent, the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have "bricked" the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software (overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
Yes, we know.
We've been through this same thing with the TF700, where unlocking your bootloader needs to be done with the official asus tool, which then gives you a voiding prompt and registers your deviceID as unlocked.
I'm the one who stepped to the EU court about it and passed it to the media...
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
ShadowLea said:
Yes, we know.
We've been through this same thing with the TF700, where unlocking your bootloader needs to be done with the official asus tool, which then gives you a voiding prompt and registers your deviceID as unlocked.
I'm the one who stepped to the EU court about it and passed it to the media...
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
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We know, and we thank you. We've read your relevant thread about this.
TheExodus said:
If you live in the EU, Samsung can't void your warranty because of Knox accordingly to EU warranty Law 1999/44/CE.
It dictates that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent, the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have "bricked" the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software (overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
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yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
iba21 said:
yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
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Stop FUDding please. If you damage or change the hardware, yes. But software or even firmware changes don't matter: if the device stops working, it should be replaced. And there's no such thing as a class action over here. .. Other laws you know.
Sent from my GT-N7100 using xda app-developers app
iba21 said:
yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
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That's what they would lead us yo believe but not factual. Do you how many people get deterred from claiming warranty because of such statements? Software is completely different from hardware when it comes to warranty. I myself have phones replaced even though rooted. I'm sending another one for repairs.
Yrcimim said:
Stop FUDding please. If you damage or change the hardware, yes. But software or even firmware changes don't matter: if the device stops working, it should be replaced. And there's no such thing as a class action over here. .. Other laws you know.
Sent from my GT-N7100 using xda app-developers app
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riz157 said:
That's what they would lead us yo believe but not factual. Do you how many people get deterred from claiming warranty because of such statements? Software is completely different from hardware when it comes to warranty. I myself have phones replaced even though rooted. I'm sending another one for repairs.
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Well, i'm not defending samsung, i'm pro modding, as you can see in my signature
The only thing is, if you unlock the phone you can have problems with warranty.. is it legal? Well, suppouse it's unlegal, you have a damage phone, you send it to samsung, it doesen't fix the for free, what will you do?
Justice and real life are not synonymous
iba21 said:
Well, i'm not defending samsung, i'm pro modding, as you can see in my signature
The only thing is, if you unlock the phone you can have problems with warranty.. is it legal? Well, suppouse it's unlegal, you have a damage phone, you send it to samsung, it doesen't fix the for free, what will you do?
Justice and real life are not synonymous
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Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
Tiny Clanger said:
Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
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well, this is absolutely correct :good::good:
iba21 said:
i repeat, no-one gives warranty of it's product if you change something in it, no-one
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Well, no.
have a computer and Install linux. Say your CD Drive or whatever gets damaged, NO ONE will say: "you have modified the system on your Computer, so you dont get a warranty repair"...
TheExodus said:
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
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a Manufaturer May do this since the Manucaturer Warranty is optional and has nothing to do with the warranty of the seller.
Tiny Clanger said:
Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
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Click to collapse
Well, even IF you buy it from Samsung, the EU seller warranty (I'm grateful Germany has 2 seperate words for those) isnt Affected by EULAs and whatnot. even if they say they wont repair it for the manufacturer warranty, you still have the option to say they're also the seller, so the seller warranty applies...
orbitech said:
We know, and we thank you. We've read your relevant thread about this.
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Click to collapse
I see what you did there and me like it. Talk about killing someone with his own medicine
If you read the warranty card...according to Sammy ...anything you do, even an app install, would void the warranty. check teh small print. That's why we have EU directives. Also, bad experience, we lately had a Toshiba Quismo refused to warranty repair because we downgraded to WIN7...Sammy still has 5 star CS compared to others
even an app install???
can you quote me that?
OMG then the US practically has no warranty for Samsung SMartphones at all...
... accordingly to EU warranty Law 1999/44/CE.
This is not a EU law but a Directive 1999/44/CE from EU and a Directive is not a Law.
Like You see here at step [1]:
http://forum.xda-developers.com/showthread.php?t=1998801
I quote:
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
To see if You have on Your Country National Laws about see here:
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:71999L0044:EN:NOT
Click on Your Country.
My1xT said:
Well, no.
have a computer and Install linux. Say your CD Drive or whatever gets damaged, NO ONE will say: "you have modified the system on your Computer, so you dont get a warranty repair"...
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man, pc is not an EMBEDDED hardware.. pc has singolar warranty for each pcb/cpu
try to install a modded firmware of a new graphic card, try to brake it, and send the graphic card to the manufacture, try, and see if it will ben repaired even if YOU BROKE THE FIRMWARE BY A MODEDD ONE.. try :good:
try to broke the bios/efi of the motherboard of pc
or the firmware of the hdd/ssd
try to overclock rams over its max voltage
try
overclocking can damage the hardware itself, of course it's NOT keeping the warranty.
but why can android be not as modular in the sme fashion every part has it's own firmware and changing from Stock android to Cyano or whatnot should be seen as a similar process as changing from Windows to Ubuntu or whatnot...
My experience from sending a rooted Note 2 back to Samsung (I forgot to unroot it lol) was that they completely refused to do anything with it despite me asking nicely and then not so nicely!
When I unrooted it properly and sent it back, they fixed it without a quibble, thank god their records were crap!
I don't think I'll touch my Note 3 until all traces can be hidden from Samsung.
oalex said:
I see what you did there and me like it. Talk about killing someone with his own medicine
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Her, mate.
Also, I did not make a thread because I might as well make one in every bloody device specific forum, as people here never use the search function when it is required anyway.
Plus it doesn't apply if you use a Carrier-bound phone. They have their own insurance, and you still have to pay the 192 euro 'research costs'.
I've stopped pointing out things. I spend almost a month pre-release telling everyone that the Region Lock was software-based and nobody believed me. Might as well not, as people don't listen anyway.
ShadowLea said:
Her, mate.
Also, I did not make a thread because I might as well make one in every bloody device specific forum, as people here never use the search function when it is required anyway.
Plus it doesn't apply if you use a Carrier-bound phone. They have their own insurance, and you still have to pay the 192 euro 'research costs'.
I've stopped pointing out things. I spend almost a month pre-release telling everyone that the Region Lock was software-based and nobody believed me. Might as well not, as people don't listen anyway.
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And you think I care about all what you just wrote to me why?
Apart from the "her, mate" part, didn't you want to write the rest to someone else?
oalex said:
And you think I care about all what you just wrote to me why?
Apart from the "her, mate" part, didn't you want to write the rest to someone else?
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Click to collapse
I did, but for some reason the Multi-quote option didn't stick.
I also can't edit, and the search function also gives a blank page. Server seems to be having a fit again.
Hello, first of all I want to make it clear that my model is HTC One Mini (M4) and I'm posting here because I will get response faster, because m4 forums are pretty dead at the moment. My phone is three months old, so it roughly had like an year and nine months guarantee left. I had rooted my device and flashed CM11-nightly. Suddenly one morning the phone literally died in my hand with no reason at all. I have never dropped it, neither water damage it or something like that. I've tried everything to get it working again, with no luck. I've sent it to service through my carrier. They told me the phone will be sent to Germany (I guess HTC have service center there). I've waited almost a month and finally I got response. They told me that I've rooted and want me to pay 300$ for a new motherboard and I'm not gonna have any warranty left after paying. I've found few posts with almost identical problem, but people state that HTC fixed their devices for free. Here's one post for example: http://forum.xda-developers.com/showpost.php?p=52462075&postcount=13
For me this is ridiculous - it is like getting a new laptop, installing some linux distro on it, because you just don't like WIndows (HTC Sense for my example) and then get billed for faulty hardware. I really need your help folks, as this phone is on leasing and I am still paying it. I really can't afford these 300$ now and I have no guarantee that HTC's own hardware won't fault again and I will have to pay again. I really need an advice how to proceed. Should I try get my phone and try to send it to some other service center again and hoping for a miracle? Do I have any rights after hardware malfunction that I'm not responsible of, even after rooting? Yeah, I'm that desperate.
One thing I am sure of - I am never buying HTC's products again. After buying it had gaps of imperfections, had lights coming out of these gaps ( reference - http://i.imgur.com/4lXWWth.jpg ). They didn't want to swap the device. Now this.
1. Is there not an RUU you can use to back to stock?
2. Regardless of whether the forum is dead, you've still posted in the wrong place so it will get closed/moved eventually
It's HTC regarding problem, not HTC One in general. No I cannot get back to stock, because phone just can't boot as it's motherboard is dead, like I wrote in the OP.
How did the came to know u rooted ur phone!
Sent from my Galaxy Nexus using xda app-developers app
I don't know. I knew it was obvious it was a hardware failure when I've sent it and thought that they will just give me a new device.
Moved to HTC One Mini Q&A.
Devices have their own specific fora for a reason, you might get faster advice, but it may be wrong.
And again someone with cm11 flashed... i havent found a single person with this problem with a custom sense rom
LQi said:
Could you ask your carrier what exactly caused it and why the motherboard had to be replaced?
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If your gonna be charged $300 you have the right to know why and in DETAIL! I'm currently dealing with HTC with another hardware issue. And i've found them to be pretty lazy checking there phones. I've sent my phone in twice now for a faulty usb port. The first time they didn't even look at it and sent it back saying there was nothing wrong with it ...right. The point is they most likely didn't even test it and decided to put the blame on you because they can... As much as I like my phone I don't think i'd go HTC again. You want to get on to your version of trading standards.
Sent from my GT-I9000 using Xparent Green Tapatalk 2
@J0ro have a read of this mate... if it will help but http://forum.xda-developers.com/showthread.php?t=2666925
@Braddison Thanks for info.
Just recieved an email from the HTC repair centre regarding my phone repair, for my loose USB port, and I'm pissed!!!
In the email HTC has said that the loose USB port isn't covered by the warranty and they want to charge me to replace the main board?! £130!!! which I guess is near $300? Absolute bull! How can HTC charge me for USB port becoming loose after only 3 months? The phone should last the 2 years for which I am contracted! The USB/charger port should last the wear of time, or at least my contract!
Soon as I wake tomorrow I ringing them to tell them exactly this, and if they don't listen I'm going straight to Trading Standards. I'm not gonna let them cheat me on this. .....£130! £130???? seriously?!
I think this will be my first and last HTC phone EVER!
So I contacted HTC to find out why my warranty doesn't cover a faulty charger port, and they have told me because I have unlocked my bootloader my warranty won't cover a faulty charger port... I know it states this on the HTCDev site before you unlock your bootloader, but the bootloader is software while the fault on my phone is clearly hardware, and proving the phone is of poor quality build, which is something that would of occurred whether I was rooted or not. This is just an excuse to get out of repairing my poorly built HTC One mini, and proves without a doubt that HTC don't care about its consumers or the quality of the product they are selling.
I may be on a contract but I still end up paying around £400 over time to own this phone. For a device that costs this much the build quality and service should be satisfactory..
I had a heated conversation with HTC trying to explain that the fact I had unlocked my bootloader had nothing to do with the fault on my phone, but they just kept arguing that because I had unlocked the bootloader I was liable for the cost of all repairs no matter what was wrong with my £400 phone! This is just an excuse to get out of the fact that they have sold me a faulty product, and pure dis-concern for its consumers. They seem very happy to put out a poorly built device to the public and take our money.
Well I haven't given up, I won't accept that I should take responsibility for something that would of happened whether or not I had unlocked my bootloader, for which HTC shouldn't be able to take the right away for me to install custom software, as the device is my property, and as such should be able to do so.
After the heated phone call to HTC they have now got me waiting for a callback from the "HTC Escalation Team". And while I wait for that I have been in contact with "Trading Standards/Citizens Advice" here in the UK. They have told me that the responsibility lies with the seller of the phone in my case "MobilePhonesDirect.com" under the "Supply of Goods and Services Act 1982". So I contacted them and they also have denied that this is their responsibility, so I argued that they have to supply a product that meets the specification and description of what they advertise which it clearly doesn't, and as such they need to under the law "Repair, Replace like for like or Refund". I have now been passed onto their "Escalation Team", and am awaiting their response........
If I don't get anywhere with HTC or the seller, I'll be contacting "Trading Standards" once again. but in the mean time HTC have my £400 phone, which I have already been without for 2 weeks. This is all very sad and think I'll be moving back to Samsung in the near future....
Also EU laws that protect users who unlock their bootloader or root their phone, do not apply in the United Kingdom, as their laws overrule these EU rules, even though we're in the EU..... So a nice little loop hole for an uncaring company like HTC.....
Oft! Htc are completley outta order mate,yeah you've rooted but that doesn't cause a hardware fault like that...ridiculous that they are not honoring there warranty! its evident that there build quality isn't that great, thats why so many users (myself included) are noticing cracks etc . Im sorry to hear your troubles and i am seriously questioning htc as my next device also.
I thought the EU law thing woulda helped ya...obviously not, sorry man
Hope you get a decent outcome...keep us posted
cheers
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
Small update. Called HTC again today after not receiving my callback. They had no record of a callback ...lies. Then they went on to tell me now that Im not covered under warranty because I have forced my usb port... Which I didn't. I argued how they could say that had done the damage myself and they could't answer. Instead they started quoting how I'm not covered because I unlocked the bootloader... Excuses excuses.
My phone seller has been back in touch telling me they can not find anything in their copy of the warranty to cancel my warranty based on software changes...
They asked me to get a copy of the repair report from HTC, but when I asked for this from HTC they refused to send the report until I paid for my phone to be returned or repaired ...I HAVE THE RIGHT TO HAVE ACCESS TO THESE DOCUMENTS!
When I argued my right to these documents I was told to I could take them to court! WTF !?
I asked for another callback to be arranged and a copy of their warranty that says why I won't be covered. He sent me a copy over email. BUT it doesn't say anything about not being covered for unlocking my bootloader. I then checked out htcdev.com again as directed by the man at HTC and again it doesn't say anything about voiding my entire warranty only that they won't cover things like your phone overheating from changing software, which has nothing to do with the charger port......
They want me to take them to court, so be it!
Sent from my GT-I9000 using Xparent Red Tapatalk 2
---------- Post added at 04:48 PM ---------- Previous post was at 04:41 PM ----------
J0ro said:
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
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Click to collapse
Its killing me not having my phone. Currently stuck using my old phone with gingerbread... But I won't let them cheat me! going on 3 weeks without my phone...
I know I am in the right! They hope I will give up. Never! They have enough of my money!
I am sick of dealing with their call centres reading from scripts like idiotic robots and will be writing to their HQ here in the UK.
Sent from my GT-I9000 using Xparent Red Tapatalk 2
Htc's customer service really sucks. I had to wait so long and you have to wait so long. I hate how they don't do anything about the one mini's plastic cracking. But I like sense more than anything else in android.
@RuffBuster In situations like these you need to remain calm, getting irate on the phone will do nothing to help resolve the situation. I've had a little personal experience with HTC Service Centers, HTC's warranty & my legal rights. Both with my Desire HD & One X.
The important things you need to remember are HTC are not liable. They did not sell you the goods, even HTC's own e-store is not managed by them. (http://shop.emea.htc.com/uk/p_htc_store_terms.aspx).
Your citing the wrong law, Your specific case would cite the "Sale of Goods Act 1979". As its the "good" that is concerned. - Source
Additionally Trading Standards will be unable to help, as HTC did not sell you the phone.
You need to pressure the seller that they are responsible. As its within 3 months of sale, they need to prove that the good was of satisfactory quality.
Your rights if an item is faulty
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.
If the seller simply says the problem must be due to something you've done, it's for them to prove that.
If something is not of satisfactory quality, you have a statutory right under the Sale of Goods Act, to a refund, have it replaced or repaired for free.
- Source
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Click to collapse
I had a similar issue with Phones4U and my Desire HD (faulty vibrate motor), if you cite the right law, they cannot push you about and ignore your legal rights, in the end I got a replacement from Phones4U not HTC.
If you need any help with what to say and to whom. Feel free to PM me and I can try to help.
I understand HTC are not "liable", like if you buy a bad apple you don't go to the grower, you go to the person who sold it to you. But HTC still have to provide a decent level of customer service, which they aren't, like withholding my repair report until I hand over the money. My seller needs this document before they will look further into my case.
Also still haven't received my 2nd 48 hour callback almost 3 days later, after not receiving the first one...
My phone is just over 6 months old now, but this shouldn't matter as the warranty is for 24 months, and a charger port shouldn't break before the end of the warranty from only charging and a few goes with my usb otg cable.
I am currently in contact with trading standards, htc and my phone seller to try and resolve this. Though HTC are the ones causing all the trouble...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
RuffBuster said:
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
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Click to collapse
I'm glad you finally got it sorted.
So I got my phone back, I've payed for reapairs. 2 days later my volume down button stops to work, phone boots only in safe mode, nothing helps. I unlocked bootloader and rooted, but haven't switched to rom, using original one. I really don't know what to do now. I hate HTC so much, I'm gonna throw up. Any ideas?
I have a pixel 2 xl, that needs warranty service. It's only 10 mos old. It's under warranty, yet Google will not warranty it, since I don't have the receipt. This will be my 1st, and last Google product, since they won't warranty it without a receipt. With an iPhone, you walk into the store, they check the device, you walk out with a refurbished one, no questions asked. I really would appreciate a copy of an invoice. Any personal info like credit card can be blocked out. Thanks, really would appreciate it!
suzook said:
I have a pixel 2 xl, that needs warranty service. It's only 10 mos old. It's under warranty, yet Google will not warranty it, since I don't have the receipt. This will be my 1st, and last Google product, since they won't warranty it without a receipt. With an iPhone, you walk into the store, they check the device, you walk out with a refurbished one, no questions asked. I really would appreciate a copy of an invoice. Any personal info like credit card can be blocked out. Thanks, really would appreciate it!
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Click to collapse
The problem you have is the IMEI/serial number won't match yours, so I doubt they would accept the your warranty claim. Can you not just go back to the place you purchased it from and ask them to print you a duplicate receipt? Or did you buy it second hand? I get your point about apple having a great repair policy but your annoyance with Google is a little petty as most warranties are only valid with original proof of purchase.
Rotten Ross said:
The problem you have is the IMEI/serial number won't match yours, so I doubt they would accept the your warranty claim. Can you not just go back to the place you purchased it from and ask them to print you a duplicate receipt? Or did you buy it second hand? I get your point about apple having a great repair policy but your annoyance with Google is a little petty as most warranties are only valid with original proof of purchase.
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Click to collapse
No, It was won at a party. And no, my annoyance with google is not petty. APPLE warranties their products for the life of the warranty, whether your the original owner, or 10th owner. The warranty is supposed to be on the device. I will NEVER deal with a google product again. This is truly a joke.
suzook said:
No, It was won at a party. And no, my annoyance with google is not petty. APPLE warranties their products for the life of the warranty, whether your the original owner, or 10th owner. The warranty is supposed to be on the device. I will NEVER deal with a google product again. This is truly a joke.
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Click to collapse
Actually most warranties aren't transferable and are only valid with proof of purchase, that is standard across most industries. You could ask the person or company who held the party if they have the proof of purchase for you as you need it for warranty purposes. Also you won the device so technically you didn't deal with Google.
Rotten Ross said:
Actually most warranties aren't transferable and are only valid with proof of purchase, that is standard across most industries. You could ask the person or company who held the party if they have the proof of purchase for you as you need it for warranty purposes. Also you won the device so technically you didn't deal with Google.
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Click to collapse
Again, apple, just walk in store, out with a new one. People wonder why Google is loosing to Apple. Good customer service goes a long way.
suzook said:
Again, apple, just walk in store, out with a new one. People wonder why Google is loosing to Apple. Good customer service goes a long way.
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Yes apple have excellent service thats not in question but it's above the industry average. I had to send my HTC in for an out of warranty repair they wanted the receipt for that. Just ask the people who gave it you for the receipt not members of the XDA
I've not had to make a warranty claim on my Pixel 2, but I had warranty replacements of both Nexus 5X and Nexus 5 and in each case I just had to give Google the IMEI and they confirmed the warranty was applicable.
Maybe they have different rules for different countries, but they should be able to look the IMEI number up on their system and confirm the warranty applies.
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