My wife has a brand new Infuse 4g, stock rom, not rooted. Everything works fine except that every once in a while while in a call, the screen will go black (proximity sensor) but will not come back on when pulled away from her face. Even hitting the power button will not bring it up. This has happened when answering a call too. She'll accept the call, and the screen will immediately go black. It doesn't happen all the time, and appears very random. She has it in a Ballistic HC case. The problem has never occurred out of the case, but that isn't to say it won't. Any idea what the problem could be? Anyone else out there having the problem that can attribute it to the case? I'm willing to cut the screen protector out of the case (at least the part over the sensor) but don't want to if it's not the problem. Thanks in advance for any possibilities.
lordmorphous said:
My wife has a brand new Infuse 4g, stock rom, not rooted. Everything works fine except that every once in a while while in a call, the screen will go black (proximity sensor) but will not come back on when pulled away from her face. Even hitting the power button will not bring it up. This has happened when answering a call too. She'll accept the call, and the screen will immediately go black. It doesn't happen all the time, and appears very random. She has it in a Ballistic HC case. The problem has never occurred out of the case, but that isn't to say it won't. Any idea what the problem could be? Anyone else out there having the problem that can attribute it to the case? I'm willing to cut the screen protector out of the case (at least the part over the sensor) but don't want to if it's not the problem. Thanks in advance for any possibilities.
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Never heard that problem but i did that on my iphone 4 otterbox fixed the issue
Sent from my SAMSUNG-SGH-I997R using XDA Premium App
If she has the first gen Ballistic then she needs to return it to ATT and get a second gen case for free. They had problems with the first gen. There is a number on the edge of the case that will tell you if she needs it or not. It is very small writing and should say C-02 if it says C-01 then she has the older version case and needs the new one that says C-02. I went and got another one as i had the C-01 case and the side buttons made it do weird things. The new case works flawlessly.
I looked and it appears this one is the c-02. The Ballistic rep said they weren't experiencing problems with this. My wife cut away the clear piece that covered the proximity and light sensor and the problem is gone. I would have rather not had to go that route, but it is what it is. I'm just happy it works now.
I seem to be experiencing glass separation on my S5. It is occurring on the left top border near the volume buttons and extending downward to just past the middle of the phone. It is still enough along the edge to where it hasn't made it to the screen yet. It appears to be getting close though. Has anyone else been experiencing this? Since it isn't affecting the display (yet), is this considered a warranty issue?
Yes, i noticed the same thing on my s5, except mine id happening just to the left of the speaker. I will be calling samsung today to see if it is ann issue covered by warranty.
So I've had the phone since the first month it was out. Everything's been great except lately my screen sensitivity and accuracy is absolute garbage and my speakerphone mic's pick up almost no audio. I have a glass screen protector on it but I've had that since day 2 and it's been perfect.
After flashing every kernal and rom I could find with no success, my very non-technical girlfriend said it might be my case. I almost disregarded it as impossible but low and behold the last two ultra thin bumper cases have been destroying my speakerphone and video recording audio and my latest case absolutely kills my touchscreen too! Sometimes I'll just let the phone sit there on the table and the screen will start opening apps and clicking/scrolling around completely on it's own!
Here are the 'clothing' items I've used for my phone:
- Glass screen cover which has worked perfect in the long past, been on the whole time, even now - http://goo.gl/0Upo60
- This case seems to work fine - http://goo.gl/gjdS4c
- This aluminum bumper works fine albeit sharp edges - http://goo.gl/Tpsuo1
Here are the ones I've been using the past 2.5 months that have made my OnePlus experience go downhill really fast:
- This case ruins speakerphone mic's but I didn't notice any touch issues - http://goo.gl/oBlxCb
- This case destroys speakerphone mic's and touch screen goes completely a fritz! - http://goo.gl/ThtLZP
I Just discovered this and there doesn't seem to be any information on it. Removing the case seems to have solved all problems but I can't even fathom how a semi-rubber or hard plastic case can cause such problems. Am I missing something? Has anyone else experienced this?
Hello form Poland.
So after 3 weeks of having the flat S7 found a coating failure on my phone.
In clean condition there is no mark or visible surface difference.
Just if there is fog or fingermarks the issue is visible. The problem seems to be comparable to the LG G4 problem with the coating.
Attached some pictures.
What do you think? Complaint relevant?
It looks like even my new S7 is suffering from this. When the phone is cleaned its not visible. But when its smudgy, a consistent diagnol line appears. Its not a scratch, its just there.
Edit: pics added
I have the same problem!
jinxsonu said:
It looks like even my new S7 is suffering from this. When the phone is cleaned its not visible. But when its smudgy, a consistent diagnol line appears. Its not a scratch, its just there.
Edit: pics added
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I have the same problem and I'm going to service center
did you come there? what did they tell you? what did they do with phone? how did they fix it?
I have the same issue on my S7 edge.
I have the exact same issue around the speakergrill. When I clean it it's not visible but once you touch it and leave fingerprints you can clearly see it. Not sure if there are other areas on my screen with the same problem as it has a protector but hope that it will be covered by warranty if needed.
kristian93 said:
I have the exact same issue around the speakergrill. When I clean it it's not visible but once you touch it and leave fingerprints you can clearly see it. Not sure if there are other areas on my screen with the same problem as it has a protector but hope that it will be covered by warranty if needed.
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I also have that issue around the speakergrill. I noticed it after a call, so I thought it must be because I put it against my ear. After a day or two, I noticed it again. Tried to clean it with water, and as soon as I touched it, it returned. It isn't much of an issue, since it isn't anywhere near the screen, but it is a bit annoying.
Did you eventually return your phone?
thats why I bought a Silver color S7 edge, and bought a screen protector...
I have the issue on the s7 around the speaker grill and in the gap between home and display... had the issue on s6 too (around the speaker grill)..
Sent from my SM-G930F using XDA-Developers mobile app
I've got the same problem on my phone. Annoyingly, the day I got the phone I kept the screen protector on but about 1/3 of it lifted off. I short while later I took it off and then waited till the next day till a screen protector arrived.
Fast forward 3 weeks later and I took the screen protector off and now notice the the wear mark, fine when it is clean but visible when smudged. Just niggles at me more than anything. Am considering sending it back for exchange or something.
Did anyone manage to do this successfully? Or did they just say something like wear and tear?
old thread but I have the same issue too, clean it, it looks perfect, the second i touch it and it leaves a fingerprint, looks like a nice long scratch right above my home button on the screen
Just wanted to say i have the same problem around the speaker grill, for now its not too big. Do you think it can get bigger ?
Same problem on my S8. Didn't notice it until day 27 and the folks at samsung are being a complete bear to deal with.
I recently bought a Poco X3 NFC and after installing a Glass screen protector I found out that the Touch does not work properly on the top of the screen and this only happens when I lay down the phone on a soft ground like bed (vertically holding in the hand causes no issue!).
I even changed the Glass but the problem persists. Without a Glass there is no issue and Touch functions just smoothly.
I would like to know if anyone has experienced the same issue or this is just an issue with my phone.
Your replies are highly appreciated.