About 10 days ago my Note Edge went into a bootloop for no reason. The phone had never been rooted, no custom firmwares. Knox counter not tripped.
I tried a factory reset from recovery mode without success.
I took the phone in for repair and received it back today. Unfortunately the phone that I received wasn't my phone. Horrible orange screen burn-in all the way down the right edge of the phone and Knox warranty void. I have the original packaging which shows serial number of my original phone.
I called the service center to complain and they were blatantly adamant that it was my phone and were clueless to what a tripped Knox counter is.
There is no way that I am going to get any satisfaction with these imbeciles.
Does anyone have any suggestions what I can do next. Samsung Mobile Global?
I have owned every Note except the Note 3. Really disgusted with Samsung service.
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Hello guys. I've sold my note 4 and got a used Galaxy S6, phone had couple of scratches and was in a really good condition. I used it for a month until... I woke up, my battery was at 60-70% but I was going out soon so I plugged it in and my phone started flashing screen white, and I quickly unplugged it. I tried blowing into USB port and it didn't work. Then I plugged it in again and my phone started rebooting randomly and touch buttons stopped working and flashing. Later I took it to official Samsung repair center and they sent It to like a Full/main repair service place. And after a week I got a call from them that they need to replace whole motherboard(which works fine, just USB board is fried) and they said that this phone had modified software and I need to pay 280-320$ to get it fixed.
What's even more funny is that I didn't even root it yet! I paid like 50$ less for the phone with a box and a purchase document. Also the phone is still on warranty until august. What do I do guys?
PS: I always used original USB cable and charger.
ProtoDeVNan0 said:
Hello guys. I've sold my note 4 and got a used Galaxy S6, phone had couple of scratches and was in a really good condition. I used it for a month until... I woke up, my battery was at 60-70% but I was going out soon so I plugged it in and my phone started flashing screen white, and I quickly unplugged it. I tried blowing into USB port and it didn't work. Then I plugged it in again and my phone started rebooting randomly and touch buttons stopped working and flashing. Later I took it to official Samsung repair center and they sent It to like a Full/main repair service place. And after a week I got a call from them that they need to replace whole motherboard(which works fine, just USB board is fried) and they said that this phone had modified software and I need to pay 280-320$ to get it fixed.
What's even more funny is that I didn't even root it yet! I paid like 50$ less for the phone with a box and a purchase document. Also the phone is still on warranty until august. What do I do guys?
PS: I always used original USB cable and charger.
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If they checked the KNOX bit and it is flipped, then the device is out of warranty. No amount of arguing will change that. Also the warranty doesn't cover devices that have been resold. (Found out that the hard way:crying
You can always go to Samsung Parts to find the piece you need.
Theodric58 said:
If they checked the KNOX bit and it is flipped, then the device is out of warranty. No amount of arguing will change that. Also the warranty doesn't cover devices that have been resold. (Found out that the hard way:crying
You can always go to Samsung Parts to find the piece you need.
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Yeah. Unfortunately. I have a non authorised repair service in my city. So I guess I'll take it there, and pay like 80-120$. Better than 300$. I gave them a couple of things to repair before, and they were really good and quick. Samsung dissapointed me once again. Thanks for reply.
ProtoDeVNan0 said:
Yeah. Unfortunately. I have a non authorised repair service in my city. So I guess I'll take it there, and pay like 80-120$. Better than 300$. I gave them a couple of things to repair before, and they were really good and quick. Samsung dissapointed me once again. Thanks for reply.
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Click to collapse
Assuming that knox was tripped by previous owner, you really can't fault samsung for rejecting your warranty claim. You knew the risks in buying phones used (as with any secondhand electronics), the previous owner could have tweaked voltage, messed up and sold it. Not trying to upset you, but it is what it is.
Upside is, you no longer have to worry about tripping knox. Flash custom roms as your heart desires. Good luck getting your phone repaired.
Rakcoon said:
Assuming that knox was tripped by previous owner, you really can't fault samsung for rejecting your warranty claim. You knew the risks in buying phones used (as with any secondhand electronics), the previous owner could have tweaked voltage, messed up and sold it. Not trying to upset you, but it is what it is.
Upside is, you no longer have to worry about tripping knox. Flash custom roms as your heart desires. Good luck getting your phone repaired.
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Today my phone came back from Samsung and... IT MAGICALLY FIXED ITSELF! Same thing happened with my old Note 3. Now I have Marshmallow installed and I love my S6 again Good thing about Samsung phones : If they're broken, just leave them turned off over night and next day Your phone will be fixed!
ProtoDeVNan0 said:
Today my phone came back from Samsung and... IT MAGICALLY FIXED ITSELF! Same thing happened with my old Note 3. Now I have Marshmallow installed and I love my S6 again Good thing about Samsung phones : If they're broken, just leave them turned off over night and next day Your phone will be fixed!
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Congrats. Strange that it fixed itself during transit. :good:
Then , you can buy tools and the parts ,fix it yourself. come on
Over the last month my note 4 which is now 13 months into my 2 year contract has been freezing constantly and restarting over and over. Even though my phone was in check and nothing suggesting it was full or struggling.
So I rooted the phone and added a rom/kernal. But the freezing and restarts continued.
I contacted Samsung and found out I'm still within my 2 year warranty which I thought was only 1 year. They told me to bring the phone into a Samsung shop where they'll either repair or replace the motherboard.
But the problem i have is that my phone is now rooted.
Which means warranty is now void.
Is there a way of me reversing thus so that I can take the phone to get repaired/replaced.
The rom/kernal I installed was NAMELESS which is what lots seems to be using right now.
Was added via odin just like suggested in the instructions.
I'm hearing that it's possible but something about the knox count will be shown once it goes into Samsung for repair.
Is there a way around this?
So I just sent my note 5 into Samsung for wireless charge my issues and some other issues. I have rooted my device so the Knox counter is obviously tripped. What do you think my chances of them not caring or at least not factoring that into the issue.
I did unroot it and factory reset it (crap I think I did)
If its a hardware issue, how can they deny what you did with software
weirdfate said:
So I just sent my note 5 into Samsung for wireless charge my issues and some other issues. I have rooted my device so the Knox counter is obviously tripped. What do you think my chances of them not caring or at least not factoring that into the issue.
I did unroot it and factory reset it (crap I think I did)
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its hard to say
look at the lgg4s they have hardware issues and if u unlock the bootloader they were and are denying some not all for waranty repairs.
even though its a known hardware fault
weirdfate said:
So I just sent my note 5 into Samsung for wireless charge my issues and some other issues. I have rooted my device so the Knox counter is obviously tripped. What do you think my chances of them not caring or at least not factoring that into the issue.
I did unroot it and factory reset it (crap I think I did)
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Click to collapse
Well I'll tell you this ... I sent mine into the one in Texas for repairs because the top 2 inches of the screen was dying for no reason (getting darker and darker) the more I used it I got the phone back in 12 days and they never said a word about the warranty bit since my knox was tripped and not only did they put a brand new screen on it they gave me a brand new spen to because I actually broke mine but glued it back together but I never said anything about the spen they did that on their own which I totally appreciated because they went out of their way to do something I didn't say anything about so what does that tell you?
well its coming back tomorrow. They claim it needed a software update to fix the issues but i remember updateing to the latest
I'm assuming its coming with an unreleased build on it
ill keep people updated
well it had QB1 with is what i believe i sent it in with so I'm not sure what they updated?
Hey all,
I'm admittedly not into the whole rooting scene, so I know very little about it... bear with me.
I have a Galaxy S6 with water damage to the screen, so I used my SquareTrade warranty to receive a replacement device. Just turned it on this morning and set it up, no problem - synced my Google account, re-installed my apps, etc. Then it popped up a message that Samsung had a major firmware update and that it needed to restart to complete the process, so I clicked restart and install.
Phone restarts, and doesn't come back on. Top left of the screen it says something about "Custom binary blocked by FRP Lock". I Googled this and found stuff coming up about rooting phones, but obviously that's not what I was even trying to do. Someone said if you try a hard reboot it can fix the issue, so I did that, but when I hard rebooted it a message came up warning me about the dangers of installing firmware from third parties and whatnot, but that I could proceed if I knew it was safe, so I did that. I also noticed in the top left of this screen it said "Knox Counter: 1 x 00500"
At this point it tells me it's installing and to not reboot the phone, but a half hour goes by with no progress. I Google the Knox counter thing and stuff comes up about rooting and voided warranties. I call Squaretrade, and speak to a specialist with broken English and try to explain. He says he'll send a replacement to me (and they can't guarantee that it will be a black S6 which I'm bummed about). I make it clear that I was not the one who "jailbroke" the phone because my concern is that Squaretrade will turn the device on, see the message and assume I did it and charge me the $750 replacement fee, believing me to have voided the warranty. He assured me that he made a note of it on the claim and that I shouldn't be charged... but I'm still worried about it.
Worst case scenario just in case something goes wrong and they try to charge me, I'd love to know what y'all think might have happened here. Do you think the previous owner of this phone (since the replacements are refurbished) tripped the Knox counter? Why did it work the first time I turned it on but then crash after I tried to install a firmware update? And when I receive the next replacement, how can I make sure this doesn't happen again?
Now I have TWO phones I'm on the line for sending back to SquareTrade (the original damaged phone and the replacement with the voided Knox counter) and I'm so paranoid that I'll get f**ked over somehow. Any input would be greatly appreciated!
Hello everybody.
I have an S21 + 5G with which I was comfortable until yesterday. After sending a message with Whatsapp, the screen went black.
I tried soft reset and hard reset but nothing has changed. The smartphone is under warranty but they informed me that the repair times could be long (repair centers are closed).
I am also willing to invalidate the warranty if necessary, in order to be able to use the phone again (I have not activated the download mode).
Do you think it is possible to restore the firmware in any way?
Thanks in advance to everyone.
also having this problem with my wife's s21+, she was using it fine this morning but the screen went black and wont turn on. any fix for this?
Luy000 said:
Hello everybody.
I have an S21 + 5G with which I was comfortable until yesterday. After sending a message with Whatsapp, the screen went black.
I tried soft reset and hard reset but nothing has changed. The smartphone is under warranty but they informed me that the repair times could be long (repair centers are closed).
I am also willing to invalidate the warranty if necessary, in order to be able to use the phone again (I have not activated the download mode).
Do you think it is possible to restore the firmware in any way?
Thanks in advance to everyone.
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Click to collapse
is it still out of power? i'd take it to the nearest service center; either ubreakifix or samsung care store
DO NOT INVALIDATE YOUR WARRANTY... you will need it!
The black screen of death is getting to be common with this model.
Samsung hasn't been transparent at all about the cause. Firmware and/or display seem to be to possible causes... another Sammy blunder.
Sammy wasting too many resources on the Fold line and not putting them where they are needed... on their bread winners.
Just another day in the box of rabid gerbils known as Samsung