Over the last month my note 4 which is now 13 months into my 2 year contract has been freezing constantly and restarting over and over. Even though my phone was in check and nothing suggesting it was full or struggling.
So I rooted the phone and added a rom/kernal. But the freezing and restarts continued.
I contacted Samsung and found out I'm still within my 2 year warranty which I thought was only 1 year. They told me to bring the phone into a Samsung shop where they'll either repair or replace the motherboard.
But the problem i have is that my phone is now rooted.
Which means warranty is now void.
Is there a way of me reversing thus so that I can take the phone to get repaired/replaced.
The rom/kernal I installed was NAMELESS which is what lots seems to be using right now.
Was added via odin just like suggested in the instructions.
I'm hearing that it's possible but something about the knox count will be shown once it goes into Samsung for repair.
Is there a way around this?
Related
So I just got this Captivate and it's not rooted or anything. I used the Sideloading Wonder just once for an app. But then I tried to do a software update and the phone went black. After about 30 minutes it was really hot and I could not turn it back on. Any suggestions as to what the problem may be?
Installing one app with sideload wonder mechine, should not have casued any issues.
If your phone "Bricked" while downloading and installing the update, I recommend taking it into an AT&T warranty center and have them replace it. There are ways in most cases to unbrick the phone (I think), but that requires flashing a ROM which will void the warranty and possibility make it so you cannot replace the phone under warranty.
When you go into the warranty store that you received a message to update the phone and it froze during the update and will not wake back up. They will either fix it on the spot, which I doubt, or excahnge it for a referb that will still be under warranty for the rest of your 1 year warranty period.
Is there any reason the phone isnt coming back on at all. I mean do you think maybe the battery could just be shot and all i need is a new battery?
If its a new phone and not refurbished, I highly doubt its just the battery.
On another android forum there was a topic about over clocking, it mentioned the battery will begin to deteriorate when it hits temperatures around 140F, it never said it would completely fail. (correct me if I'm wrong)
But, it may be possible, but I don't think it would be the complete reason.
Sent from my SAMSUNG-SGH-I897 using XDA App
Hi all! So I'm in a bit of a situation and I just wanted to see if anyone here knew the answers to any of my questions...
So about a week ago, my Galaxy S4 from Sprint would randomly freeze and black screen. The only way I could get it to start working again was to take out the battery and then restart the phone. The next day however, the phone would even make it past the bootup screen before becoming a black screen, rendering my phone useless. I was still under warranty by the date, however I did root the phone a while ago to try Titanium Backup and some other apps that needed root access. I have not tried installing custom ROMs onto it, so I don't know if that voids my warranty.
I called Samsung since I was still under warranty and they told me to send it in to their repair shop. I've been tracking it, and apparently the repair was completed today. The log reads...
*05/21/2014//15:04:34//0001773863//Telephone//ASC*
5/21/2014 2:03 PM-Sylvia Hernandez: The unit is shipped.
*05/21/2014//13:29:15//0001773863//Telephone//ASC*
5/21/2014 12:28 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*05/21/2014//13:29:14//0001773863//Telephone//ASC*
DEVICE ROOTED
*05/21/2014//11:59:09//0001773863//Telephone//ASC*
5/21/2014 10:58 AM-Lourdez Lopez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*05/21/2014//11:59:09//0001773863//Telephone//ASC*
5/21/2014 10:58 AM-Lourdez Lopez: Accessory: BATTERY,CHARGER
I looked up what BER stands for, and apparently it means "Beyond Economial Repair". I'm worried since I don't know if it has been fixed or not. Can anyone help me figure out if Samsung has fixed my phone or if they are just sending it back since it was rooted...Any help/advice would be amazing
JMoney973 said:
Hi all! So I'm in a bit of a situation and I just wanted to see if anyone here knew the answers to any of my questions...
So about a week ago, my Galaxy S4 from Sprint would randomly freeze and black screen. The only way I could get it to start working again was to take out the battery and then restart the phone. The next day however, the phone would even make it past the bootup screen before becoming a black screen, rendering my phone useless. I was still under warranty by the date, however I did root the phone a while ago to try Titanium Backup and some other apps that needed root access. I have not tried installing custom ROMs onto it, so I don't know if that voids my warranty.
I called Samsung since I was still under warranty and they told me to send it in to their repair shop. I've been tracking it, and apparently the repair was completed today. The log reads...
*05/21/2014//15:04:34//0001773863//Telephone//ASC*
5/21/2014 2:03 PM-Sylvia Hernandez: The unit is shipped.
*05/21/2014//13:29:15//0001773863//Telephone//ASC*
5/21/2014 12:28 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*05/21/2014//13:29:14//0001773863//Telephone//ASC*
DEVICE ROOTED
*05/21/2014//11:59:09//0001773863//Telephone//ASC*
5/21/2014 10:58 AM-Lourdez Lopez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*05/21/2014//11:59:09//0001773863//Telephone//ASC*
5/21/2014 10:58 AM-Lourdez Lopez: Accessory: BATTERY,CHARGER
I looked up what BER stands for, and apparently it means "Beyond Economial Repair". I'm worried since I don't know if it has been fixed or not. Can anyone help me figure out if Samsung has fixed my phone or if they are just sending it back since it was rooted...Any help/advice would be amazing
Click to expand...
Click to collapse
Don't worry.
Samsung will repair your phone.
Sent using Tapatalk
I cannot say whether it will be done under warranty or not but in my interpretation Beyond Economical Repair is the equivalent to a car being an economical write-off meaning the cost to fix it exceeds the value of the phone and as such is not worth it which usually results in a replacement (I doubt a mobile provider would do payouts) in the end you will just have to wait and see if it is warranty covered or not but based on the BER comment I would say it has not been repaired.
Sent from my GT-I9505 using Tapatalk
I would say BER means that it doesn't make sense to repair (probably because devive rooted). I guess it is not repaired. Sorry!
About 10 days ago my Note Edge went into a bootloop for no reason. The phone had never been rooted, no custom firmwares. Knox counter not tripped.
I tried a factory reset from recovery mode without success.
I took the phone in for repair and received it back today. Unfortunately the phone that I received wasn't my phone. Horrible orange screen burn-in all the way down the right edge of the phone and Knox warranty void. I have the original packaging which shows serial number of my original phone.
I called the service center to complain and they were blatantly adamant that it was my phone and were clueless to what a tripped Knox counter is.
There is no way that I am going to get any satisfaction with these imbeciles.
Does anyone have any suggestions what I can do next. Samsung Mobile Global?
I have owned every Note except the Note 3. Really disgusted with Samsung service.
Hello guys. I've sold my note 4 and got a used Galaxy S6, phone had couple of scratches and was in a really good condition. I used it for a month until... I woke up, my battery was at 60-70% but I was going out soon so I plugged it in and my phone started flashing screen white, and I quickly unplugged it. I tried blowing into USB port and it didn't work. Then I plugged it in again and my phone started rebooting randomly and touch buttons stopped working and flashing. Later I took it to official Samsung repair center and they sent It to like a Full/main repair service place. And after a week I got a call from them that they need to replace whole motherboard(which works fine, just USB board is fried) and they said that this phone had modified software and I need to pay 280-320$ to get it fixed.
What's even more funny is that I didn't even root it yet! I paid like 50$ less for the phone with a box and a purchase document. Also the phone is still on warranty until august. What do I do guys?
PS: I always used original USB cable and charger.
ProtoDeVNan0 said:
Hello guys. I've sold my note 4 and got a used Galaxy S6, phone had couple of scratches and was in a really good condition. I used it for a month until... I woke up, my battery was at 60-70% but I was going out soon so I plugged it in and my phone started flashing screen white, and I quickly unplugged it. I tried blowing into USB port and it didn't work. Then I plugged it in again and my phone started rebooting randomly and touch buttons stopped working and flashing. Later I took it to official Samsung repair center and they sent It to like a Full/main repair service place. And after a week I got a call from them that they need to replace whole motherboard(which works fine, just USB board is fried) and they said that this phone had modified software and I need to pay 280-320$ to get it fixed.
What's even more funny is that I didn't even root it yet! I paid like 50$ less for the phone with a box and a purchase document. Also the phone is still on warranty until august. What do I do guys?
PS: I always used original USB cable and charger.
Click to expand...
Click to collapse
If they checked the KNOX bit and it is flipped, then the device is out of warranty. No amount of arguing will change that. Also the warranty doesn't cover devices that have been resold. (Found out that the hard way:crying
You can always go to Samsung Parts to find the piece you need.
Theodric58 said:
If they checked the KNOX bit and it is flipped, then the device is out of warranty. No amount of arguing will change that. Also the warranty doesn't cover devices that have been resold. (Found out that the hard way:crying
You can always go to Samsung Parts to find the piece you need.
Click to expand...
Click to collapse
Yeah. Unfortunately. I have a non authorised repair service in my city. So I guess I'll take it there, and pay like 80-120$. Better than 300$. I gave them a couple of things to repair before, and they were really good and quick. Samsung dissapointed me once again. Thanks for reply.
ProtoDeVNan0 said:
Yeah. Unfortunately. I have a non authorised repair service in my city. So I guess I'll take it there, and pay like 80-120$. Better than 300$. I gave them a couple of things to repair before, and they were really good and quick. Samsung dissapointed me once again. Thanks for reply.
Click to expand...
Click to collapse
Assuming that knox was tripped by previous owner, you really can't fault samsung for rejecting your warranty claim. You knew the risks in buying phones used (as with any secondhand electronics), the previous owner could have tweaked voltage, messed up and sold it. Not trying to upset you, but it is what it is.
Upside is, you no longer have to worry about tripping knox. Flash custom roms as your heart desires. Good luck getting your phone repaired.
Rakcoon said:
Assuming that knox was tripped by previous owner, you really can't fault samsung for rejecting your warranty claim. You knew the risks in buying phones used (as with any secondhand electronics), the previous owner could have tweaked voltage, messed up and sold it. Not trying to upset you, but it is what it is.
Upside is, you no longer have to worry about tripping knox. Flash custom roms as your heart desires. Good luck getting your phone repaired.
Click to expand...
Click to collapse
Today my phone came back from Samsung and... IT MAGICALLY FIXED ITSELF! Same thing happened with my old Note 3. Now I have Marshmallow installed and I love my S6 again Good thing about Samsung phones : If they're broken, just leave them turned off over night and next day Your phone will be fixed!
ProtoDeVNan0 said:
Today my phone came back from Samsung and... IT MAGICALLY FIXED ITSELF! Same thing happened with my old Note 3. Now I have Marshmallow installed and I love my S6 again Good thing about Samsung phones : If they're broken, just leave them turned off over night and next day Your phone will be fixed!
Click to expand...
Click to collapse
Congrats. Strange that it fixed itself during transit. :good:
Then , you can buy tools and the parts ,fix it yourself. come on
Hey all,
I'm admittedly not into the whole rooting scene, so I know very little about it... bear with me.
I have a Galaxy S6 with water damage to the screen, so I used my SquareTrade warranty to receive a replacement device. Just turned it on this morning and set it up, no problem - synced my Google account, re-installed my apps, etc. Then it popped up a message that Samsung had a major firmware update and that it needed to restart to complete the process, so I clicked restart and install.
Phone restarts, and doesn't come back on. Top left of the screen it says something about "Custom binary blocked by FRP Lock". I Googled this and found stuff coming up about rooting phones, but obviously that's not what I was even trying to do. Someone said if you try a hard reboot it can fix the issue, so I did that, but when I hard rebooted it a message came up warning me about the dangers of installing firmware from third parties and whatnot, but that I could proceed if I knew it was safe, so I did that. I also noticed in the top left of this screen it said "Knox Counter: 1 x 00500"
At this point it tells me it's installing and to not reboot the phone, but a half hour goes by with no progress. I Google the Knox counter thing and stuff comes up about rooting and voided warranties. I call Squaretrade, and speak to a specialist with broken English and try to explain. He says he'll send a replacement to me (and they can't guarantee that it will be a black S6 which I'm bummed about). I make it clear that I was not the one who "jailbroke" the phone because my concern is that Squaretrade will turn the device on, see the message and assume I did it and charge me the $750 replacement fee, believing me to have voided the warranty. He assured me that he made a note of it on the claim and that I shouldn't be charged... but I'm still worried about it.
Worst case scenario just in case something goes wrong and they try to charge me, I'd love to know what y'all think might have happened here. Do you think the previous owner of this phone (since the replacements are refurbished) tripped the Knox counter? Why did it work the first time I turned it on but then crash after I tried to install a firmware update? And when I receive the next replacement, how can I make sure this doesn't happen again?
Now I have TWO phones I'm on the line for sending back to SquareTrade (the original damaged phone and the replacement with the voided Knox counter) and I'm so paranoid that I'll get f**ked over somehow. Any input would be greatly appreciated!