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Help unlocking T-Mobile LG G5 bought through ebay.

Hi there,
I've been trying to unlock a T-Mobile LG G5 that I bought through ebay but nobody seems to be able to.
The unlock app returns that I'm not elegible for unlock.
I tried many third party unlock sites, but apparently my IMEI is not registered at T-Mobile.
I went to many T-Mobile stores, talked to managers, but I even though they all tried helping me unlock, since my device is paid (it shows up in their database as GOOD IMEI) and I'm not american, at the customer support (on the phone) they say they cant unlock my phone because my IMEI is not from their network. Although the phone IS from t-mobile, with t-mobile box, t-mobile rom, and t-mobile apps.
Does someone have any insight in what to do.
I tried even at ebay people that unblock blacklisted IMEIs, but mine just doesn't show up for anybody. I've been refunded for already 4 different unlocking services.
Is it possible my IMEI is really from another network and the device is locked there? Or is T-Mobile screwing something up?
PS: my phone does work with t-mobile, although the manager said I should watch out since my IMEI apparently is from another network, if it gets blacklisted there, I loose t-mobile access also.

Only T-Mobile can unlock. File paypal claim for fraud.
Sent from my LG-H811 using Tapatalk

You need to have your phone running on t-mobile network for some time until it registers.
Maybe a pre-paid sim and make some calls every day for like 1 month.
After that t-mobile will be able to see it on their system.

LGSilva said:
You need to have your phone running on t-mobile network for some time until it registers.
Maybe a pre-paid sim and make some calls every day for like 1 month.
After that t-mobile will be able to see it on their system.
Click to expand...
Click to collapse
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.

Is there a way to unlock through custom rom?

So I'm not saying this is the case but I did see reports last year from users who purchased units that were intended for employees. T-Mobile employees have access to a discounted G5 that is not intended for resale. Users that bought those G4s had issues with unlocking the device for some reason or another. The device itself is T-Mobile branded and the IMEI is clean but for some reason they are not recognized by the system to some extent. I'm just guessing that might be the case with your unit. Since you said that the IMEI is clean and that it is indeed a T-Mobile unit. I don't know of a solution since I did not see updates from those users that had purchased it secondhand.

Kawaisa said:
So I'm not saying this is the case but I did see reports last year from users who purchased units that were intended for employees. T-Mobile employees have access to a discounted G5 that is not intended for resale. Users that bought those G4s had issues with unlocking the device for some reason or another. The device itself is T-Mobile branded and the IMEI is clean but for some reason they are not recognized by the system to some extent. I'm just guessing that might be the case with your unit. Since you said that the IMEI is clean and that it is indeed a T-Mobile unit. I don't know of a solution since I did not see updates from those users that had purchased it secondhand.
Click to expand...
Click to collapse
But could I be able to flash a custom rom, and unlock it?

i'm in the same boat. waiting on my prepaid sim card from tmobile read somewhere if you wait like 2 weeks you can get it unlocked....if not...lesson learned...

After 40 days if there is no EIP balance the Unlock App will work.
This includes with the employee discounted phones. I had the same thing last year with the g4.

fvc2000 said:
But could I be able to flash a custom rom, and unlock it?
Click to expand...
Click to collapse
No, only T-Mobile can do sim unlock.
Sent from my LG-H811 using Tapatalk

fvc2000 said:
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.
Click to expand...
Click to collapse
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list

Thank you!
I am going through the same hell you went through.
I've been approved unlock from 5 different supervisors. And none of them understand why my phone isn't getting unlocked.
It seams like the system know the IMEI is not bought at a T-Mobile store (although it IS t-mobile phone) and is not registerind on the unlock database.
All supervisors act as surprised that I'm not being able to unlock the device since it shows to them as unlocked.
How do I open a claim at FCC? I'm from brazil. Am I allowed to enter a claim?!
And do I really need to wait for 40 days to contact this Jennifer? What are the requirements?
markbencze said:
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list
Click to expand...
Click to collapse

fvc2000 said:
Thank you!
I am going through the same hell you went through.
I've been approved unlock from 5 different supervisors. And none of them understand why my phone isn't getting unlocked.
It seams like the system know the IMEI is not bought at a T-Mobile store (although it IS t-mobile phone) and is not registerind on the unlock database.
All supervisors act as surprised that I'm not being able to unlock the device since it shows to them as unlocked.
How do I open a claim at FCC? I'm from brazil. Am I allowed to enter a claim?!
And do I really need to wait for 40 days to contact this Jennifer? What are the requirements?
Click to expand...
Click to collapse
Requirements are that device must be paid in full, you must use it in their network for 40 days. If you've done both of those them just contact Jennifer directly. Email and then call her. If you don't get a reply Google the fcc in USA and file a claim about tmo refusing to unlock your phone. That's how I worded mine. I just said I meet all the requirements and they refuse to do it...might be a stretch of the truth but it worked.

I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?

bastage said:
After 40 days if there is no EIP balance the Unlock App will work.
This includes with the employee discounted phones. I had the same thing last year with the g4.
Click to expand...
Click to collapse
This happens even with postpaid or only with pre paid SIM's?

chorales said:
i'm in the same boat. waiting on my prepaid sim card from tmobile read somewhere if you wait like 2 weeks you can get it unlocked....if not...lesson learned...
Click to expand...
Click to collapse
Did yours work?
The weirdest thing is that NOW tmobile is telling me my phone is already unlocked. I have their emails telling me how to proceed with the unlock and everything. But the phone just doesn't unlock!

markbencze said:
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list
Click to expand...
Click to collapse
I didn't have this complications unlocking my T-Mobile Lg G5 at all. I purchased it off ebay and i live already overseas, then upon checking eligibility for unlocking over T-Mobile IMEI verification, it came out that the phone has a bad ESN / IMEI due to outstanding balance. Third party websites like unlockbase or unlockunit don't unlock bas IMEI phones already, so i used one service on ebay that was same price as unlockbase and unlockunit ( about 40$) and they unlocked my phone within 36 hours. I then run the Unlock app, permanent unlock and voila, unlocking done and device rebooted. This was on April 14th.
I don't know if lately T-Mobile added some security on their servers so that IMEI won't be accessable by third parties. And i helped lot of guys on my thread unlock their devices as well through the procedure i already went through.
---------- Post added at 01:17 PM ---------- Previous post was at 01:02 PM ----------
MicroMod777 said:
Only T-Mobile can unlock. File paypal claim for fraud.
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
Not at all. I unlocked my black ESN/IMEI Lg G5 and it is working super fine. and that was 14th April, and unlocking took less than 36 hours. Maybe T-Mobile added lately some security stuff to prevent these unlocking procedures.
---------- Post added at 01:23 PM ---------- Previous post was at 01:17 PM ----------
fvc2000 said:
Is there a way to unlock through custom rom?
Click to expand...
Click to collapse
I am afraid this will be faaaaar hard to get. T-Mobile Lg G5 has a pretty locked Bootloader with is super hard to unlock. Rooting and TWRP as well are still pending for this device. So flashing a custom ROM ( when available) might solve it but you have to wait for some time for that.
---------- Post added at 01:31 PM ---------- Previous post was at 01:23 PM ----------
fvc2000 said:
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.
Click to expand...
Click to collapse
You might have bought a non-activated t-mobile phone. So that's why the IMEI is totally not on their database, and in case they will find it it will show unlocked because device is not activated. The device should have been activated on the same account or the origial purchaser. After the minimum period of use on their network it will show up on the IMEI verification. What they are seeing now is the device original IMEI in their system ( each device IMEI should be entered in their system before offering for sale), but this IMEI will show up in the verification area only when it gets activated and the carrier network recognizes it that it is SIM unlocked. I suppose so...

fvc2000 said:
Did yours work?
The weirdest thing is that NOW tmobile is telling me my phone is already unlocked. I have their emails telling me how to proceed with the unlock and everything. But the phone just doesn't unlock!
Click to expand...
Click to collapse
i got my prepaid sim yesterday so the waiting game begins...

fvc2000 said:
I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?
Click to expand...
Click to collapse
Either that or sell the phone.

fvc2000 said:
I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?
Click to expand...
Click to collapse
Tmo's SImple Global does cover Brazil
http://www.t-mobile.com/optional-services/roaming.html
fvc2000 said:
This happens even with postpaid or only with pre paid SIM's?
Click to expand...
Click to collapse
Prepaid should be fine.

Sim Unlock Menu on LG G5 T-Mobile

Hello everyone
Please forgive my lack of knowledge on this subject.
I have a sim-locked LG H830 T-mo and managed to get an unlock code, but I can't get the sim-unlock screen, I've read somewhere that it's not possible to access that menu on new T-MO phones, the unlock app just tells me that my device can't be unlocked, unfortunately I'm overseas and bought the phone on Ebay that was supposed to be unlocked, now because I'm a world away sending it back would be my last resource, so I guess my question is, If I root and Install TWRP Recovery will I be able to reach the sim unlock screen?
BTW, IMEI is clear
Thanks in advance

I'd also like to know the answer to this question. T-mobile won't unlock mine for me as I was a prepaid customer and apparently this "device unlock" app through t-mobile is the only way to unlock it. If rooting the phone someone makes this easier I'd like to know so I can get on it...

BennettJ said:
Hello everyone
Please forgive my lack of knowledge on this subject.
I have a sim-locked LG H830 T-mo and managed to get an unlock code, but I can't get the sim-unlock screen, I've read somewhere that it's not possible to access that menu on new T-MO phones, the unlock app just tells me that my device can't be unlocked, unfortunately I'm overseas and bought the phone on Ebay that was supposed to be unlocked, now because I'm a world away sending it back would be my last resource, so I guess my question is, If I root and Install TWRP Recovery will I be able to reach the sim unlock screen?
BTW, IMEI is clear
Thanks in advance
Click to expand...
Click to collapse
juntjoo said:
I'd also like to know the answer to this question. T-mobile won't unlock mine for me as I was a prepaid customer and apparently this "device unlock" app through t-mobile is the only way to unlock it. If rooting the phone someone makes this easier I'd like to know so I can get on it...
Click to expand...
Click to collapse
Unfortunately, the only current way to sim unlock t mobile g5 is using the device unlock app. No one has been able to figure out another way to do so yet.
@juntjoo if you were on pre paid t-mobile pre paid for at least 40 days you would be able to unlock through app. My g5 was on there prepaid and they unlocked after about 40 days.

jeffsga88 said:
Unfortunately, the only current way to sim unlock t mobile g5 is using the device unlock app. No one has been able to figure out another way to do so yet.
@juntjoo if you were on pre paid t-mobile pre paid for at least 40 days you would be able to unlock through app. My g5 was on there prepaid and they unlocked after about 40 days.
Click to expand...
Click to collapse
Thanks. What's the minimum $ needed to open an account?

juntjoo said:
Thanks. What's the minimum $ needed to open an account?
Click to expand...
Click to collapse
I think I had to do the $40 prepaid plan for two months. You can unlock after 40 days but don't get reimbursed for half months so I just used it the full two months on there prepaid before switching. Also, did you buy the phone directly from T-Mobile or a 3rd party? Only reason I ask is if you bought it from a 3rd party make sure imei is clear and phone was actually fully paid for or it still won't unlock.

jeffsga88 said:
I think I had to do the $40 prepaid plan for two months. You can unlock after 40 days but don't get reimbursed for half months so I just used it the full two months on there prepaid before switching. Also, did you buy the phone directly from T-Mobile or a 3rd party? Only reason I ask is if you bought it from a 3rd party make sure imei is clear and phone was actually fully paid for or it still won't unlock.
Click to expand...
Click to collapse
Thanks. I got it from t-mobile

juntjoo said:
Thanks. I got it from t-mobile
Click to expand...
Click to collapse
Okay then using prepaid for 40 days should allow you to unlock then.

I purchased an unlock through ebay. Apparently some people have access to the database that tmobile uses to determine if the phones should be unlocked or not and will add you phone to the unlocked list. I unlocked mine last Aug. and have used it on a couple different carriers since. I can try to find the name of the seller and can send it to you if you PM me. I was really happy with them and have used them for a couple different phones.

eremeya said:
I purchased an unlock through ebay. Apparently some people have access to the database that tmobile uses to determine if the phones should be unlocked or not and will add you phone to the unlocked list. I unlocked mine last Aug. and have used it on a couple different carriers since. I can try to find the name of the seller and can send it to you if you PM me. I was really happy with them and have used them for a couple different phones.
Click to expand...
Click to collapse
Thanks. How much do they charge?
---------- Post added at 01:16 AM ---------- Previous post was at 01:12 AM ----------
I may get. It done tomorrow . finally got someone on twitter who was able to find my account . they told me as long as I could get a t-mobile SIM in it they could work the unlock so I'll see if my local store will let me borrow one otherwise if it's cheap enough I'll buy one.

It was like $7-10 if I remember correctly

eremeya said:
It was like $7-10 if I remember correctly
Click to expand...
Click to collapse
Can you please pm me the seller on eBay

roamingrican said:
Can you please pm me the seller on eBay
Click to expand...
Click to collapse
Have you unlocked your G5? I've locked T-mo G5 device too...

Unlocking carrier lock without AT&T account.

Hi. This question is not Galaxy S8+ specific, but I found not find a definitive answer searching google, so posting here.
I just purchased AT&T branded Galaxy S8+ straight from Samsung.com to use it on Cricket. Although this phone will work on Cricket without unlocking the AT&T carrier lock, I still would like to get it unlocked for the future.
Since, I paid a full price, I thought I could just go to AT&T's unlock portal and request the unlock code. However, I heard that the phone has to be activated with AT&T first for it to be unlocked. Is it true?
If it is true, will installing SIM card from a friend with AT&T account be enough to get it activated?
This is something I will have to do anyway to get a OTA update for the phone until someone upload ODIN firmware for unlocked/unbraded phone. (Which probably won't happen in a while).
I was gonna wait for unlocked version, but the existing phone completely broke and could not wait.

I bought an unlock code from a 3rd party unlock code website and they sent me the unlock code within 24 hours. I am in the UK for a business trip and the code worked perfectly. I have a UK service provider sim in the phone and it works great over here. I would just go that route honestly - will save you a lot of time - AT&T always takes forever and you usually end up on the phone with support to finally get your code.

vektorious said:
I bought an unlock code from a 3rd party unlock code website and they sent me the unlock code within 24 hours. I am in the UK for a business trip and the code worked perfectly. I have a UK service provider sim in the phone and it works great over here. I would just go that route honestly - will save you a lot of time - AT&T always takes forever and you usually end up on the phone with support to finally get your code.
Click to expand...
Click to collapse
Which site did you use?

I got on ebay and got my unlock code today. Entered with without removing sim by going to #7465625*638*# ebay seller is
Look at this on eBay http://www.ebay.com/itm/252902295417
Sent from my SM-G955U using Tapatalk
---------- Post added at 06:12 PM ---------- Previous post was at 06:10 PM ----------
U have to activate it at least once on att just a gophone sim and make a 5 minute call. Pinzoo.com sells 10$ airtime for gophone, just choose $2 a day plan
Sent from my SM-G955U using Tapatalk

johnwayne27 said:
I got on ebay and got my unlock code today. Entered with without removing sim by going to #7465625*638*#
Click to expand...
Click to collapse
Entering that code worked. Thanks for sharing that tid-bit!

Unlocking Note 5 after imei cleaning.

I recently bought this Note 5 off of a website. After picking it up and returning home I learned rather fast that it wasn't unlocked like the seller had told me. It is a t mobile N920T. I tried the unlocking app that came stock on the phone. No dice... Looked up the imei and found out it was blacklisted. I get a third party to clean the imei for me. Now this is my question. Is it possible, now that the imei is clean to use the same unlocking app on the phone? Or should I try else where? Any advice would greatly be appreciated.

I know from a different device but same carrier that the app seems to be the only way to unlock sim.
I'm not sure if you have gotten it fixed or not, but be careful.
Oh and on the note5, after the app was used to unlock I used an affiliates sim card and tried the unlock app just out of curiosity and it has been locked again. Not sure if it's related to diff sim being locked. But as far as I understood, which isn't much, the device was suppose to stay unlocked. So just be careful and don't try a sim unlock without the app
---------- Post added at 09:25 AM ---------- Previous post was at 09:22 AM ----------
Cnel5150 said:
I recently bought this Note 5 off of a website.
Click to expand...
Click to collapse
See above message

Issue with Sprint SIM locked Z Flip

Hi guys.
First let me say that I really wanted a Z Flip. There was only network that had any in shock. That was with Sprint. I love the phone buts Sprints network is HORRIBLE. The Z Flip is on a lease and I have no issue continuing the Sprint network agreement but I want to use it on the VZW network. There are no SIM rck codes to unlock. Even the companies that remote into your machine told me they could not unlock the Z Flip.
I tried flashing the XAA build with a Verizon SIM but it keeps telling me the OADM server is rejecting my request to change carrier. My phone has a grayed out eSIM with a valid IMEI. Is it legal to change the IMEI and will the new IMEI allow me to use on VZW?
Sorry. I don't mean to break any rules. I just desperately want it off the Spring network.
Thanks in advance for any help.

Did you find a solution??

Nope. The Z Flip on Sprint does not use an unlock code. No company that unlock phones has been able to assist. I'm now working with Sprint to get an exception due to my situation. I also have a couple C-Suite email I may use if this fails. C-Suite folks have dedicated CSR's that can do a lot more than a typical CSR. The Sprint network is simply awful. I can't use this phone outside of WiFi. I get .6 mb down and 0.0 up. Not very useful. I love the phone though.

ebay will unlocked for you I had the same issue and unlocked my and now using it with AT&T

I saw that but not ready to spend 175 and reviews are spotty. I sent emails to at least 5 unlocking company's that slist they support unlock the on all Sprint Samsung phones and they all said "Not at this time" I don't really trust that eBay seller if no one else can do this.

Mike02z said:
I saw that but not ready to spend 175 and reviews are spotty. I sent emails to at least 5 unlocking company's that slist they support unlock the on all Sprint Samsung phones and they all said "Not at this time" I don't really trust that eBay seller if no one else can do this.
Click to expand...
Click to collapse
He is very expensive but does unlocked the device. like i said he unlock my and is working with att now

OK. I'm going to give it a try. Will post if it works for me. Thanks.

mastersilkk21 said:
He is very expensive but does unlocked the device. like i said he unlock my and is working with att now
Click to expand...
Click to collapse
He got connected right away pulled down the firmware, had me go into download mode got into my phone then said he will get back to me. Was this your experience? About how long did it take for him to get back to you?

Mike02z said:
He got connected right away pulled down the firmware, had me go into download mode got into my phone then said he will get back to me. Was this your experience? About how long did it take for him to get back to you?
Click to expand...
Click to collapse
It took him about 4 hrs to get the unlocked done has he grab the file. he will download some larges files (2) then once those files are done it will take him about 40 minutes to get the device unlocked. Please let me know how it when for you

Mike02z said:
He got connected right away pulled down the firmware, had me go into download mode got into my phone then said he will get back to me. Was this your experience? About how long did it take for him to get back to you?
Click to expand...
Click to collapse
any updates? just curious if he was able to unlock yours like my
---------- Post added at 05:09 PM ---------- Previous post was at 04:28 PM ----------
Mike02z said:
He got connected right away pulled down the firmware, had me go into download mode got into my phone then said he will get back to me. Was this your experience? About how long did it take for him to get back to you?
Click to expand...
Click to collapse
any updates? just curious if he was able to unlock yours like my

Yes. He was able to unlock my Z Flip. He probably spent 6 hours over 24 but its now up and working fine on VZW. I watched him and he did do a ton of stuff to get it working.
Thanks for your help!

mandy-2254 is the user on eBay. Helped me Sunday and a good part of Monday. Highly recommended. If you need to move your Flip off Sprint, and the HORRIBLE Sprint network and your UICC locked and SIM unlock its 175 right now.

She not doing them at the moment is there anyone else that can unlock my flip