Database Info

SIM Unlock T-Mobile LG G5

Hello All,
Any recommendations to a website that will Sim Unlock my T-Mobile device to use it on international GSM?
Thanks

Are you currently a T-Mobile customer or no? If so you should be able to get them to unlock it for you. If not I don't know the answer.

Ebay and other unlocking sites offer the T-Mobile app unlock up for sale, anywhere between 25-50 bucks or so.

There is an app on there to check if you are eligible for unlock.
Traditionally, you could call T-Mo's Customer Care and request an unlock. They have been generally pretty lenient on letting people unlock (especially for long time customers).
However, seeing as there is this unlock app built in to the phone that has a temporary unlock option, you may only get authorized to use that until your phone is paid off or something to that extent.
It is definitely worth a call.

toefurkey said:
There is an app on there to check if you are eligible for unlock.
Traditionally, you could call T-Mo's Customer Care and request an unlock. They have been generally pretty lenient on letting people unlock (especially for long time customers).
However, seeing as there is this unlock app built in to the phone that has a temporary unlock option, you may only get authorized to use that until your phone is paid off or something to that extent.
It is definitely worth a call.
Click to expand...
Click to collapse
I purchased the phone from ebay USA, and i live abroad already. Then found out when i got the phone and tried using my local SIM that it were locked
But now i got it unlocked, for anybody else seeking unlock service PM me.

I'd remove the link if I were you....

Bought my wife's G5 from T-Mobile Online. Called to request to have it unlocked and they told me they have a 40 day waiting period then I can have it unlocked. They waived it immediately once I told them I was in the military and currently stationed overseas. Took about 6hrs to receive the unlock information.

dinggus said:
Bought my wife's G5 from T-Mobile Online. Called to request to have it unlocked and they told me they have a 40 day waiting period then I can have it unlocked. They waived it immediately once I told them I was in the military and currently stationed overseas. Took about 6hrs to receive the unlock information.
Click to expand...
Click to collapse
Congrats. You saved the 40 days waiting. My case was different, after i purchased mine on ebay, i found out that the IMEI is blacklisted (outstanding balance), so i had to go to third party services.

Zaynoun said:
Congrats. You saved the 40 days waiting. My case was different, after i purchased mine on ebay, i found out that the IMEI is blacklisted (outstanding balance), so i had to go to third party services.
Click to expand...
Click to collapse
Well, that sucks. I'll always buy from Swappa since I bought my LG v10 from there. Also remember, if you're buying a phone from someone, to ask for the IMEI to verify with the carrier that it isn't blacklisted. You probably actually paid the person enough so they can fix themselves.

dinggus said:
Well, that sucks. I'll always buy from Swappa since I bought my LG v10 from there. Also remember, if you're buying a phone from someone, to ask for the IMEI to verify with the carrier that it isn't blacklisted. You probably actually paid the person enough so they can fix themselves.
Click to expand...
Click to collapse
Well, the issue was solved with 45$ I was in a hurry to buy it because the price was attractive and swappa had much higher prices. Well next time, for sure more investigation must be done before buying.

I dont mean to hijack this thread but it's exactly my problem. I have at&t in Iowa (pretty much no tmobile presence here) bought a brand new g5 off ebay wasnt paying attention to the fact that it was locked to tmobile. I did try a site that charges 30 something bucks to get it unlocked and they emailed be back the next day saying they couldnt do it. I checked the eimi or whatever on swappa, says its clean. I saw somewhere that the best way to get the unlock code is to order a prepaid sim and load some money on it and wait 2 weeks and then request the unlock code? I went to tmobile's website and got halfway through the prepaid sim screens but when i put the eimi number in it comes back with nothing, i am assuming thats because the phone has never been activated anywhere before? Appreciate the help, I dont want to pile more dumb on top of dumb...

I need help unlocking my LG g5. I bought it online through eBay from someone that works at LG.
The phone came sealed, I ordered a unlock code, but I discovered as soon as I turned it on that now I need to unlock through t-mobile device unlock app.
The site I ordered my code said they would change my status on the t-mobile database so I can unlock the device through the app.
I Googled around and that should have worked. But apparently my IMEI is not registered t-mobile.
I bought a prepaid Sim and put it on the phone. It's working at t-mobile but its still not at their database (the IMEI).
What should I do?
Is there any way to force the IMEI to t-mobile database so it can be unlocked through the third party?
Or is there any other way to unlock it.
Please help...
Sent from my LG-H830 using XDA-Developers mobile app

fvc2000 said:
I need help unlocking my LG g5. I bought it online through eBay from someone that works at LG.
The phone came sealed, I ordered a unlock code, but I discovered as soon as I turned it on that now I need to unlock through t-mobile device unlock app.
The site I ordered my code said they would change my status on the t-mobile database so I can unlock the device through the app.
I Googled around and that should have worked. But apparently my IMEI is not registered t-mobile.
I bought a prepaid Sim and put it on the phone. It's working at t-mobile but its still not at their database (the IMEI).
What should I do?
Is there any way to force the IMEI to t-mobile database so it can be unlocked through the third party?
Or is there any other way to unlock it.
Please help...
Sent from my LG-H830 using XDA-Developers mobile app
Click to expand...
Click to collapse
Did you try the permanent lock option on the t-mobile unlock app? What message did you get then?

So far I tried 2 different services and requested unlock code but none of them worked, they simply didn't get back to me with any results.
Can someone suggest one that actually worked for them please and PM me?
Thanks guys.

Zaynoun said:
Did you try the permanent lock option on the t-mobile unlock app? What message did you get then?
Click to expand...
Click to collapse
It says:
Unlock Failed: This mobile device is eligible for unlock. For device unlock eligibility details, please go online or contact Customer Support.
And even if I go online, to T-Mobile IMEI check website, it says my IMEI is not recognized at T-Mobile.
Thats the problem.
Although I'm using it at T-Mobile, and it is a T-Mobile branded phone.
And because it's not at the database, I can't do ANYTHING to try to unlock it through third parties.

fvc2000 said:
It says:
Unlock Failed: This mobile device is eligible for unlock. For device unlock eligibility details, please go online or contact Customer Support.
And even if I go online, to T-Mobile IMEI check website, it says my IMEI is not recognized at T-Mobile.
Thats the problem.
Although I'm using it at T-Mobile, and it is a T-Mobile branded phone.
And because it's not at the database, I can't do ANYTHING to try to unlock it through third parties.
Click to expand...
Click to collapse
Maybe it has been bought on contract and must have been activated first so that IMEI would be registered at T-Mobile.
Mine was blacklisted and i unlocked it. It shouldn't be a big deal for yours.
I would suggest drop T_mobile a visit or call, and check with them what is wrong.
Logically, if the IMEI is not on their database then it shouldn't be carrier locked.
I will drop you a PM for a contact that might help you in this issue.

Zaynoun said:
Maybe it has been bought on contract and must have been activated first so that IMEI would be registered at T-Mobile.
Mine was blacklisted and i unlocked it. It shouldn't be a big deal for yours.
I would suggest drop T_mobile a visit or call, and check with them what is wrong.
Logically, if the IMEI is not on their database then it shouldn't be carrier locked.
I will drop you a PM for a contact that might help you in this issue.
Click to expand...
Click to collapse
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.

twoxa said:
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
Click to expand...
Click to collapse
I am activated on TMO network, since I'm using the phone at tmobile.
I just discovered that for some weird reason my IMEI was wrong at tmobile.
I hope this is the reason.

fvc2000 said:
i am activated on tmo network, since i'm using the phone at tmobile.
I just discovered that for some weird reason my imei was wrong at tmobile.
I hope this is the reason.
Click to expand...
Click to collapse
that's weird

twoxa said:
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
Click to expand...
Click to collapse
Noway get it unlocked without using the app. That is why unlocking service is starting from 30$ up to 45$. After i got confirmation from my unlock provider, i run the app, permanent unlock, and then unlock successfull reboot phone.

Help unlocking T-Mobile LG G5 bought through ebay.

Hi there,
I've been trying to unlock a T-Mobile LG G5 that I bought through ebay but nobody seems to be able to.
The unlock app returns that I'm not elegible for unlock.
I tried many third party unlock sites, but apparently my IMEI is not registered at T-Mobile.
I went to many T-Mobile stores, talked to managers, but I even though they all tried helping me unlock, since my device is paid (it shows up in their database as GOOD IMEI) and I'm not american, at the customer support (on the phone) they say they cant unlock my phone because my IMEI is not from their network. Although the phone IS from t-mobile, with t-mobile box, t-mobile rom, and t-mobile apps.
Does someone have any insight in what to do.
I tried even at ebay people that unblock blacklisted IMEIs, but mine just doesn't show up for anybody. I've been refunded for already 4 different unlocking services.
Is it possible my IMEI is really from another network and the device is locked there? Or is T-Mobile screwing something up?
PS: my phone does work with t-mobile, although the manager said I should watch out since my IMEI apparently is from another network, if it gets blacklisted there, I loose t-mobile access also.

Only T-Mobile can unlock. File paypal claim for fraud.
Sent from my LG-H811 using Tapatalk

You need to have your phone running on t-mobile network for some time until it registers.
Maybe a pre-paid sim and make some calls every day for like 1 month.
After that t-mobile will be able to see it on their system.

LGSilva said:
You need to have your phone running on t-mobile network for some time until it registers.
Maybe a pre-paid sim and make some calls every day for like 1 month.
After that t-mobile will be able to see it on their system.
Click to expand...
Click to collapse
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.

Is there a way to unlock through custom rom?

So I'm not saying this is the case but I did see reports last year from users who purchased units that were intended for employees. T-Mobile employees have access to a discounted G5 that is not intended for resale. Users that bought those G4s had issues with unlocking the device for some reason or another. The device itself is T-Mobile branded and the IMEI is clean but for some reason they are not recognized by the system to some extent. I'm just guessing that might be the case with your unit. Since you said that the IMEI is clean and that it is indeed a T-Mobile unit. I don't know of a solution since I did not see updates from those users that had purchased it secondhand.

Kawaisa said:
So I'm not saying this is the case but I did see reports last year from users who purchased units that were intended for employees. T-Mobile employees have access to a discounted G5 that is not intended for resale. Users that bought those G4s had issues with unlocking the device for some reason or another. The device itself is T-Mobile branded and the IMEI is clean but for some reason they are not recognized by the system to some extent. I'm just guessing that might be the case with your unit. Since you said that the IMEI is clean and that it is indeed a T-Mobile unit. I don't know of a solution since I did not see updates from those users that had purchased it secondhand.
Click to expand...
Click to collapse
But could I be able to flash a custom rom, and unlock it?

i'm in the same boat. waiting on my prepaid sim card from tmobile read somewhere if you wait like 2 weeks you can get it unlocked....if not...lesson learned...

After 40 days if there is no EIP balance the Unlock App will work.
This includes with the employee discounted phones. I had the same thing last year with the g4.

fvc2000 said:
But could I be able to flash a custom rom, and unlock it?
Click to expand...
Click to collapse
No, only T-Mobile can do sim unlock.
Sent from my LG-H811 using Tapatalk

fvc2000 said:
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.
Click to expand...
Click to collapse
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list

Thank you!
I am going through the same hell you went through.
I've been approved unlock from 5 different supervisors. And none of them understand why my phone isn't getting unlocked.
It seams like the system know the IMEI is not bought at a T-Mobile store (although it IS t-mobile phone) and is not registerind on the unlock database.
All supervisors act as surprised that I'm not being able to unlock the device since it shows to them as unlocked.
How do I open a claim at FCC? I'm from brazil. Am I allowed to enter a claim?!
And do I really need to wait for 40 days to contact this Jennifer? What are the requirements?
markbencze said:
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list
Click to expand...
Click to collapse

fvc2000 said:
Thank you!
I am going through the same hell you went through.
I've been approved unlock from 5 different supervisors. And none of them understand why my phone isn't getting unlocked.
It seams like the system know the IMEI is not bought at a T-Mobile store (although it IS t-mobile phone) and is not registerind on the unlock database.
All supervisors act as surprised that I'm not being able to unlock the device since it shows to them as unlocked.
How do I open a claim at FCC? I'm from brazil. Am I allowed to enter a claim?!
And do I really need to wait for 40 days to contact this Jennifer? What are the requirements?
Click to expand...
Click to collapse
Requirements are that device must be paid in full, you must use it in their network for 40 days. If you've done both of those them just contact Jennifer directly. Email and then call her. If you don't get a reply Google the fcc in USA and file a claim about tmo refusing to unlock your phone. That's how I worded mine. I just said I meet all the requirements and they refuse to do it...might be a stretch of the truth but it worked.

I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?

bastage said:
After 40 days if there is no EIP balance the Unlock App will work.
This includes with the employee discounted phones. I had the same thing last year with the g4.
Click to expand...
Click to collapse
This happens even with postpaid or only with pre paid SIM's?

chorales said:
i'm in the same boat. waiting on my prepaid sim card from tmobile read somewhere if you wait like 2 weeks you can get it unlocked....if not...lesson learned...
Click to expand...
Click to collapse
Did yours work?
The weirdest thing is that NOW tmobile is telling me my phone is already unlocked. I have their emails telling me how to proceed with the unlock and everything. But the phone just doesn't unlock!

markbencze said:
Ok so I had this exact same problem with my LG V10 which I bought off swappa. I live in Canada so what I had to do was buy a prepaid north American roaming plan and use the phone on their network for at least 40 days. After which time i requested an unlock and they granted it. However it wouldn't actually work. this continued for a couple months and I was giving up hope. I had at least 10 unlock request "approved" yet it wouldn't work. Tmo even told me it wasn't a tmo phone. which of course it was. Anyway I spoke with several tech people and supervisors and nothing worked. So then I filed a complaint with the fcc and a few days later I got a call from a lady who was able to resolve it. Here's her info so you can reach out to her after you've reached the 40 day eligibility provided it doesn't work. She can make it happen.
Jennifer Garza
Specialist - Executive Response?*
Office of the President/CEO
Desk:?*877-290-6323 ext. 3417976
Email:?*[email protected]
She's a nice lady. Just don't waste her time asking for an unlock prior to meeting their requirements or she'll add you to the ignore list
Click to expand...
Click to collapse
I didn't have this complications unlocking my T-Mobile Lg G5 at all. I purchased it off ebay and i live already overseas, then upon checking eligibility for unlocking over T-Mobile IMEI verification, it came out that the phone has a bad ESN / IMEI due to outstanding balance. Third party websites like unlockbase or unlockunit don't unlock bas IMEI phones already, so i used one service on ebay that was same price as unlockbase and unlockunit ( about 40$) and they unlocked my phone within 36 hours. I then run the Unlock app, permanent unlock and voila, unlocking done and device rebooted. This was on April 14th.
I don't know if lately T-Mobile added some security on their servers so that IMEI won't be accessable by third parties. And i helped lot of guys on my thread unlock their devices as well through the procedure i already went through.
---------- Post added at 01:17 PM ---------- Previous post was at 01:02 PM ----------
MicroMod777 said:
Only T-Mobile can unlock. File paypal claim for fraud.
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
Not at all. I unlocked my black ESN/IMEI Lg G5 and it is working super fine. and that was 14th April, and unlocking took less than 36 hours. Maybe T-Mobile added lately some security stuff to prevent these unlocking procedures.
---------- Post added at 01:23 PM ---------- Previous post was at 01:17 PM ----------
fvc2000 said:
Is there a way to unlock through custom rom?
Click to expand...
Click to collapse
I am afraid this will be faaaaar hard to get. T-Mobile Lg G5 has a pretty locked Bootloader with is super hard to unlock. Rooting and TWRP as well are still pending for this device. So flashing a custom ROM ( when available) might solve it but you have to wait for some time for that.
---------- Post added at 01:31 PM ---------- Previous post was at 01:23 PM ----------
fvc2000 said:
Its been running at t-mobile for 1 week already and nothing yet.
Are you sure the IMEI will magically show up there?
Because the IMEI already shows up for the folks at t-mobile. It just doesn't show up at the imei check, nor for the unlock companies.
Click to expand...
Click to collapse
You might have bought a non-activated t-mobile phone. So that's why the IMEI is totally not on their database, and in case they will find it it will show unlocked because device is not activated. The device should have been activated on the same account or the origial purchaser. After the minimum period of use on their network it will show up on the IMEI verification. What they are seeing now is the device original IMEI in their system ( each device IMEI should be entered in their system before offering for sale), but this IMEI will show up in the verification area only when it gets activated and the carrier network recognizes it that it is SIM unlocked. I suppose so...

fvc2000 said:
Did yours work?
The weirdest thing is that NOW tmobile is telling me my phone is already unlocked. I have their emails telling me how to proceed with the unlock and everything. But the phone just doesn't unlock!
Click to expand...
Click to collapse
i got my prepaid sim yesterday so the waiting game begins...

fvc2000 said:
I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?
Click to expand...
Click to collapse
Either that or sell the phone.

fvc2000 said:
I've got bigger problems.
T-Mobile doesn't have a roaming plan in my country (brazil).
So I wont be able to stay in their network for 40 days.
You think I should call her and explain my situation or email her?
Click to expand...
Click to collapse
Tmo's SImple Global does cover Brazil
http://www.t-mobile.com/optional-services/roaming.html
fvc2000 said:
This happens even with postpaid or only with pre paid SIM's?
Click to expand...
Click to collapse
Prepaid should be fine.

Anyone performing software SIM unlocks?

Not via manufacture unlock code but rather software unlock. My Note 8 is still being paid off so AT&T won't give me the unlock code and I'm headed to Germany next week. I'd rather not go the eBay route.

Don't know about the software unlock on this phone, but I got my unlock code from a vendor that I used multiple times for $25. Unlocked mine a couple of days ago.

de2000 said:
Don't know about the software unlock on this phone, but I got my unlock code from a vendor that I used multiple times for $25. Unlocked mine a couple of days ago.
Click to expand...
Click to collapse
What vendor did you use for the unlock

Yeah, what vendor did you use? Message me please to share. Thanks

I don't know if it is against the rules to post vendors here. If it is, I apologize ahead of time.
cellunlocker
dot
net

I ended up using a guy off eBay, he seemed reputable and had his WhatsApp contact info in the eBay ad so that made it easier to reach out to him. Cost me $13.99 and my AT&T Note 8 is fully SIM unlocked.. problem is I tried to activate it on Sprint and since it apparently still has a balance on it they couldn't add it to inventory.. quite the pain in the ass.

Does AT&T unlock the phone for free after 14 days of ownership?
I had bought my s8 from Best Buy and completed the unlock form on the at&t site 15 days after purchase and got the unlock code within 2 days.
11 days to go for my Note 8, i will let you know

As far as I know, you have to pay off the phone first before they will unlock it. I unlocked my previous AT&T phone that way.

de2000 said:
As far as I know, you have to pay off the phone first before they will unlock it. I unlocked my previous AT&T phone that way.
Click to expand...
Click to collapse
If you get it from Samsung who do you go to for the unlock Samsung or At&T?

danon.brown said:
If you get it from Samsung who do you go to for the unlock Samsung or At&T?
Click to expand...
Click to collapse
If it's an AT&T phone you can go on the att site and do the unlock after 14 days of ownership. At least if you paid the phone in full

FrenchJo67 said:
If it's an AT&T phone you can go on the att site and do the unlock after 14 days of ownership. At least if you paid the phone in full
Click to expand...
Click to collapse
Thanks. 14 days sucks but I'm really in no rush since It's paid for.
Sent from my SM-N950U using Tapatalk

danon.brown said:
Thanks. 14 days sucks but I'm really in no rush since It's paid for.
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
Yeah, I was lucky enough to get my Note8 on September 12th. I put in my unlock request at around 10am today and got my unlock code at 1pm. So they were at least super quick doing it.
Here's a bit of a tip:
If you don't have another carrier sim to put in after you get your unlock code you can just dial this #7465625*638*# and it will ask you for the Network Code. Type in the digits AT&T gave you and it'll say unlocked once successfully entered.

FrenchJo67 said:
If it's an AT&T phone you can go on the att site and do the unlock after 14 days of ownership. At least if you paid the phone in full
Click to expand...
Click to collapse
i got the code now what? The instructions say contact manufacturer for additional questions. Its a ATT note 8 paid in full from samsung.

danon.brown said:
i got the code now what? The instructions say contact manufacturer for additional questions. Its a ATT note 8 paid in full from samsung.
Click to expand...
Click to collapse
If you have a SIM card from another provider put in your phone and it will ask you for the unlock code.
If not, look at the thread just above, someone was explaining that you can do it by typing a combination of numbers on you phone dialer

FrenchJo67 said:
If you have a SIM card from another provider put in your phone and it will ask you for the unlock code.
If not, look at the thread just above, someone was explaining that you can do it by typing a combination of numbers on you phone dialer
Click to expand...
Click to collapse
Thanks for that info. I haven't had my note 8 for the 14 days but it is paid in full. ATT provided the code within the hour.

Network Unlock TMobile OP8

Is there anyone who can do this ? I saw someone offering the unlock for free...believe his name on here was mobbdeep?? Service is TMobile, phone came directly from TMobile as well, and have had acount for a few months now.

Raysofsunshine said:
Is there anyone who can do this ? I saw someone offering the unlock for free...believe his name on here was mobbdeep?? Service is TMobile, phone came directly from TMobile as well, and have had acount for a few months now.
Click to expand...
Click to collapse
Sorry bro, he closed that thread a while back. It was legit, he unlocked both of mine. Keep a look out to see if he will do it again. Otherwise you may have to call TMO and persuade them to help or tweet the help desk. Happy modding!

So maybe I can give some help with information. T-Mobile will not allow you to seamlessly network unlock without a full payoff. You can typically contact T-Mobile's Twitter and get them to unlock it if you have a specific reason. According to someone I know directly in their support, they will typically unlock with minimal hassle if you have at least three device payments. However, you can typically get an unlock earlier if you give them a valid reason. A lot of people reported network issues with an OTA. Referencing this, and informing them that a bootloader unlock is necessary for repair, they unlocked mine with literally a single payment on file. It took a bit of persistence (and even referencing the XDA thread), but they did unlock it for me. Give it a shot. Worst they can say is no.

stompysan said:
So maybe I can give some help with information. T-Mobile will not allow you to seamlessly network unlock without a full payoff. You can typically contact T-Mobile's Twitter and get them to unlock it if you have a specific reason. According to someone I know directly in their support, they will typically unlock with minimal hassle if you have at least three device payments. However, you can typically get an unlock earlier if you give them a valid reason. A lot of people reported network issues with an OTA. Referencing this, and informing them that a bootloader unlock is necessary for repair, they unlocked mine with literally a single payment on file. It took a bit of persistence (and even referencing the XDA thread), but they did unlock it for me. Give it a shot. Worst they can say is no.
Click to expand...
Click to collapse
i'll have to give it a try. this is my first tmobile OP variant and i'm already upset that i didnt buy unlocked directly, i just didnt have the full amount up front and really needed a new phone. went with the 8.

Look in the 8+ forums. I just got my 8+ unlocked a few days back. I messaged the person and she got back within about two days. After that I sent her my info and I was unlocked in a couple hours.

Scott said:
Look in the 8+ forums. I just got my 8+ unlocked a few days back. I messaged the person and she got back within about two days. After that I sent her my info and I was unlocked in a couple hours.
Click to expand...
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Which thread is it in I'm having trouble finding it.

I just called T-Mobile and they approved the unlock for my OP8 (purchased in August 2020). My reasoning was T-Mobile is paying half of the phone (50% off deal) and told them I will be paying my half early (around $230 left). So they said yes to unlock my phone. Give it a try.

What if you buy a T-Mobile locked 8 on ebay? I thought you could still unlock bootloader with msm, am I screwed?

sixisixsix said:
What if you buy a T-Mobile locked 8 on ebay? I thought you could still unlock bootloader with msm, am I screwed?
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You need to request an unlock token (bin file) from Oneplus to flash before you unlock the bootloader.

demonlordoftheround said:
You need to request an unlock token (bin file) from Oneplus to flash before you unlock the bootloader.
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Yeah but I bought the phone off of eBay so I don't think they will unlock. I am thinking of paying for an unlock service that costs around $80-$100 (I don't know of any legitimate ones) or returning the phone and buying the n10 5g. The only thing preventing me from getting the n10 5g is the lcd screen, that is a major issue for me.

sixisixsix said:
Yeah but I bought the phone off of eBay so I don't think they will unlock. I am thinking of paying for an unlock service that costs around $80-$100 (I don't know of any legitimate ones) or returning the phone and buying the n10 5g. The only thing preventing me from getting the n10 5g is the lcd screen, that is a major issue for me.
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though you bought it, are you a tmobile customer? I think if the phone is already paid off, and you use the phone on their network for at least 40 days straight, then you should qualify for an unlock.

savatage_dude said:
though you bought it, are you a tmobile customer? I think if the phone is already paid off, and you use the phone on their network for at least 40 days straight, then you should qualify for an unlock.
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I got my TMo OP8 off Swappa and just requested the unlock code from the OnePlus website the day it arrived. It took 7 days literally to the minute to get my unlock code, which I hear is the norm.
But also note that we're all talking about 2 different things: a bootloader unlock (which is what I did) and a carrier unlock (which is what OP was after, I believe).

SilverZero said:
I got my TMo OP8 off Swappa and just requested the unlock code from the OnePlus website the day it arrived. It took 7 days literally to the minute to get my unlock code, which I hear is the norm.
But also note that we're all talking about 2 different things: a bootloader unlock (which is what I did) and a carrier unlock (which is what OP was after, I believe).
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when i checked the oneplus website for bootloader unlock it required an unlock code from tmobile. can you link me to the page where i can request the bootloader unlock?
edit: I am an idiot, disregard that.
Can you help me with getting the unlock token? what exact commands did you use to get unlock code? I followed the oneplus guide but get the response-
"C:\platform-tools>fastboot.exe oem get_unlock_code
FAILED (remote: 'Please enable OEM unlocking in Settings first')
fastboot: error: Command failed"
my understanding is that you need to sim unlock before you can oem unlock.

stompysan said:
So maybe I can give some help with information. T-Mobile will not allow you to seamlessly network unlock without a full payoff. You can typically contact T-Mobile's Twitter and get them to unlock it if you have a specific reason. According to someone I know directly in their support, they will typically unlock with minimal hassle if you have at least three device payments. However, you can typically get an unlock earlier if you give them a valid reason. A lot of people reported network issues with an OTA. Referencing this, and informing them that a bootloader unlock is necessary for repair, they unlocked mine with literally a single payment on file. It took a bit of persistence (and even referencing the XDA thread), but they did unlock it for me. Give it a shot. Worst they can say is no.
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this is what i had the ebay seller i got my phone from do, and apparently they are going to unlock tonight; the rep said the phone needs to be used for at least 48hrs on tmo network, but preferably 40 days before unlocking. It seems they have an official policy on carrier unlocking and then another policy which is only used on twitter; all very confusing. my concern now is that custom roms will not work correctly on tmo op8t, as verizon owner have reported crdroid not working for them.

Ok mobdeep is back in the game of unlocking TMO phones. Head to his thread and read the info. Happy modding!

So I have an unlocked carrier t-mobile device and I want an unlocked bootloader. Who do I need to contact to get the 7 days rolling? Thanks

EngineManShawn said:
So I have an unlocked carrier t-mobile device and I want an unlocked bootloader. Who do I need to contact to get the 7 days rolling? Thanks
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Everything you'll need to do is Here I did it last Thursday it's pretty quick to get the needed info.

My device already i
hungmung said:
Everything you'll need to do is Here I did it last Thursday it's pretty quick to get the needed info.
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My device is already being used on a different carrier. So I need to do what steps now?

T-mobile says I can use this device with any carrier

Raysofsunshine said:
Is there anyone who can do this ? I saw someone offering the unlock for free...Service is TMobile
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EngineManShawn said:
My device is already being used on a different carrier. So I need to do what steps now?
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If you guys are wanting to root your Tmobile/Sprint phone here is the guide, i unlocked my phone, unlocked my bootloader & rooted it. To get token it took exactly a week. Here are the guides: Android 11 how to root T-MOBILE OP8 5G
TIP: Go into Settings>Wifi&Network>SIM&Network:> Network Unlock. This should get your phone unlocked which is the first step. Then head over to unlock token - OnePlus (United States) and apply to get your token, which took me 1 week exactly. Here is also a tool incase you brick your phone: Unbrick tool to restore your device to OxygenOS

carrier unlock

im really confused about this right now lol...i just got the 8t+ last saturday, ive been with sprint for 4 years, called sprint today and asked about getting the carrier unlocked so i can get the bootloader unluck from oneplus, and of course i was denied, now the phone is tmobile branded and in the about phone status area it shows sim status and shows tmobile, it doesnt have the tmobile unlock app on the phone and
when i search for a unlocking service none show up for unlocking sprint and all show for unlocking with tmobile unlock app....
so im thinking im screwed to get it unlocked until after its paid off and that sucks..
unless anyone knows something that i havent found

Kameirus said:
im really confused about this right now lol...i just got the 8t+ last saturday, ive been with sprint for 4 years, called sprint today and asked about getting the carrier unlocked so i can get the bootloader unluck from oneplus, and of course i was denied, now the phone is tmobile branded and in the about phone status area it shows sim status and shows tmobile, it doesnt have the tmobile unlock app on the phone and
when i search for a unlocking service none show up for unlocking sprint and all show for unlocking with tmobile unlock app....
so im thinking im screwed to get it unlocked until after its paid off and that sucks..
unless anyone knows something that i havent found
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You access the unlock app via settings. I believe its under sim and network

Search the threads. There's posts about getting an unlock before the device is paid off. There's a XDA member that was doing unlocks if you sent him a PM with a request. You can also request unlocks through customer service if you're lucky. It's all covered there. The search box is your friend in this.

jwarrior319 said:
You access the unlock app via settings. I believe its under sim and network
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Thank You, i would have never thought to look there for it

amcferrin90 said:
Search the threads. There's posts about getting an unlock before the device is paid off. There's a XDA member that was doing unlocks if you sent him a PM with a request. You can also request unlocks through customer service if you're lucky. It's all covered there. The search box is your friend in this.
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yes i know and sprint denied me, and i have sent him a message.
the problem is, since we are on sprint, and my phone has the tmobile unlock app on it. do i call sprint or tmobile?
the XDA member said in a post that he had to turn away a few people that had the phone with sprint, thats why im a little confused, and i did a search for unlock sites and they only have for the unlock app, there isnt a sprint unlock option just the tmob option,

Kameirus said:
yes i know and sprint denied me, and i have sent him a message.
the problem is, since we are on sprint, and my phone has the tmobile unlock app on it. do i call sprint or tmobile?
the XDA member said in a post that he had to turn away a few people that had the phone with sprint, thats why im a little confused, and i did a search for unlock sites and they only have for the unlock app, there isnt a sprint unlock option just the tmob option,
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Are you still a Sprint account? Do you still sign into your phone account at Sprint.com or now at T-Mobile.com? I know there's a heavy push to get Sprint customers to come through the TMO stores and get their SIM cards replaced with new ones. That's part of the transition. I got a friend who worked at a Sprint store and was converted to TMO store. I'll ask him about the accounts.
Yeah so update, as long as you have a balance on your phone you can't switch to TMO. If you can return the device, might suggest doing that so you have no phones you owe for. Port over to TMO and then get the new phones on a plan. Then you have a path to unlock via the known methods.

amcferrin90 said:
Are you still a Sprint account? Do you still sign into your phone account at Sprint.com or now at T-Mobile.com? I know there's a heavy push to get Sprint customers to come through the TMO stores and get their SIM cards replaced with new ones. That's part of the transition. I got a friend who worked at a Sprint store and was converted to TMO store. I'll ask him about the accounts.
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Sprint.com and I got the tmo sim card, and thank you for checking on this, it's between a 70 dollar thing or a 749 dollar purchase

Kameirus said:
Sprint.com and I got the tmo sim card, and thank you for checking on this, it's between a 70 dollar thing or a 749 dollar purchase
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My friend did just tell me if you transfer the device to another account for 46 or 52 days, he couldn't remember which, that it would auto unlock. Stupid little tricks. Happen to have a friend that got the same device? Swap devices between accounts?

Even on sprint it uses the unlock app still. The only reason magnefica cant do it is because he can only access tmo system accounts. He doesn't have access to the sprint system. I got mine unlocked via twitter. You just need to keep DM'ing tforce on there until someone unlocks it for you. There's a whole thread on here about it.

amcferrin90 said:
My friend did just tell me if you transfer the device to another account for 46 or 52 days, he couldn't remember which, that it would auto unlock. Stupid little tricks. Happen to have a friend that got the same device? Swap devices between accounts?
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thank you for the info

jwarrior319 said:
Even on sprint it uses the unlock app still. The only reason magnefica cant do it is because he can only access tmo system accounts. He doesn't have access to the sprint system. I got mine unlocked via twitter. You just need to keep DM'ing tforce on there until someone unlocks it for you. There's a whole thread on here about it.
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thank you for that info and i will keep trying