App Troubleshooting Assistance for Individuals - Galaxy S6 Q&A, Help & Troubleshooting

Hi,
I know that this is a somewhat strange query, but I am faced with a really frustrating challenge. I have kept extensive logs on the game in question, but I need to find a developer who would be willing to at least see where the issue is coming from - is there a way to hire a freelance developer for such a task? I apologize for my ignorance on this issue, but I am just unsure of normal protocol for this type of scenario. I've waited for 3 months, 7 game updates, and 2 Android firmware updates, all with no change.
Basically, I started a thread (http://goo.gl/NVJvEJ) some time ago regarding a sudden inability to launch any Gameloft games. You can read a more detailed description of the problem and the measures I've taken to fix things myself. I have hit a brick wall with Gameloft troubleshooting staff, as it isn't a terribly common issue and they say it's a very low priority, but they do admit it's a known issue.
I appreciate any suggestions on this situation.

Related

Forum responses (None or too complicated)

Hello everybody on XDA developers,
I found a lot of useful information on this site, don't get me wrong BUT.
More and more I'm getting under the impression that new topics often get no or little replay because the user is either a newbie or he asked a question which has been asked before. Now, I'm no newbie although I'm not an expert either. I asked several questions and the responses are poor.
There is so much information (most of the time too complicated for non computer specialists) that it is often easier to launch a new topic. However, if one doesn't talk or know about, changing .nbf files, writing Batch files replacing HimaUpgradeUT.exe files and only God knows what else, you get little or no response.
The day somebody asks me, in some aviation forum, about the pressure changes in a JET engine which is going from SUBSONIC to SUPERSONIC flight or the aerodynamic effects on a helicopter rotor which is going into autorotation or other pilot related stuff, will get an answer adapted to his knowledge so he will understand what I'm saying. What else is the use of a forum?
Maybe XDA-developers should add a forum for the "less gifted" in the Forum index.
Anyway, Happy New Year to all of you.
well maybe if the problem is that the specialists have little patience or problems transfering their knowlage into something mear humans can understand the new forum would just have a pile of unanswered threads
i think the problem you address are really 2 problems
1
general pocketpc questions mainly i think from people who are used to cellphones and cant call themselfs superusers on normal pc's they need it explained in a cellphone kinda way. these are questions like
how do i make IE stop displaying pictures and stuff like that
2
people who dont really know that much about complex stuff like changing their rom and manualy intering all the grps settings, in the new rom
and adding things to their extented rom and such
these people often would mostly benefit from a guide with pictures and possible a list of the most used cellphone company settings
I'm not sure I understand your first point, but I do agree on your second one.
Now we only need someone with lots of time and motivation to make such guidelines with step by step instructions and pictures...
Greetings

Can someone please recommend another good forum?

I've been an XDA user for a few years now, and for the most part I have found it to be a great source of help and information across a wide range of devices and platforms... up until recently.
I have always had a strong interest in mobile phones/devices. And when I got my first smart phone in 2008 my interest was piqued further. I am not a developer, and I don’t intend on becoming one. I am a user. I love customization, apps, games and everything about smart phones (started on Winows Mobile, and I now use Android).
The way I understand it… XDA was started as a developer’s site/forum… for developers. Over the years it began to evolve into a non-exclusive community. Anyone could ask for help on any range of smart phone topics – which I thought was great.
Lately it seems that XDA has been trying to get back to their roots… that is to say, they are trying to make the forums more developer exclusive. I can only say that is a bad thing from a selfish stand point. Of course if I were a developer I might take issue with my forums being flooded with non-developer related (and therefore… irrelevant) threads and posts. I am in no position to criticize the site managers about what type of site they wish to run and how they want to run it. But XDA is becoming useless to me. It is becoming increasingly difficult to find help on non-development related topics.
So… Can someone please recommend another (more user-orientated) site? I like to ask questions on a range of topics; some device specific, some about how to use apps, some game hints, some general android queries, app recommendations, etc. Is there a better forum for a user like me?
Thanks for any help.
I used to frequent http://www.teambamf.net/ when I had my HTC Thunderbolt, Yea, it was my first smart phone.
They do a lot with Samsung phones, you might want to take a look and see what they have to offer.
CharlesTheMan is willing to help anyone who asks, they're good guys.
If you can't find what you want there, just ask, they can tell you what you need to do and recommend where to go if they can't answer your questions.
It always pays to search for different alternatives, I work in an IT department as a programmer, systems network analyst and a webmaster.
Don't always use the same search engine, change up, use Bing or Dogpile or many others to find what you need.
I can spend hours researching for what I need, there is so much out there now you just need to learn "Where To Look", per say.
Good luck and remember, if you don't find what you are looking for, look somewhere else!!
G.
Hi G,
Thanks for taking the time to reply. I almost always do a pretty extensive google search before coming hear to post. I rarely use bing or anyother search engine before coming here to ask... will certainly give it a go.
Thanks again.
I don't think there's another forum as great as XDA
but if you could be more specific or if you like MIUI rom, you can find everything about it here miuiandroid[dot]com
retslagoon said:
I don't think there's another forum as great as XDA
but if you could be more specific or if you like MIUI rom, you can find everything about it here miuiandroid[dot]com
Click to expand...
Click to collapse
hi retslagoon,
I do not have any particular question at this time. But thanks for your reply.
One issue I have with 'being specific' (and I think I might find this hard to explain) is that I can spend quite a bit of time typing out a questing/post (and trying to be clear and specific), while wording correctly; only to have it be ignored - for whatever reason. So the entire exercise ends up being a waste of time.
I do not know why so many simple questions get ignored on these forums, there could be a range of reasons (either because people don't know the answers to them, or because people don't bother to read them; I also wonder if it is due to the fact that some of these unanswered questions are not at all development related and therefor are intentionally ignored to teach the poster a lesson about posting on a development forum).
Eitherway, XDA is not satisfying my search for help/advice and information.
Thanks again.
[email protected] said:
hi retslagoon,
I do not have any particular question at this time. But thanks for your reply.
One issue I have with 'being specific' (and I think I might find this hard to explain) is that I can spend quite a bit of time typing out a questing/post (and trying to be clear and specific), while wording correctly; only to have it be ignored - for whatever reason. So the entire exercise ends up being a waste of time.
I do not know why so many simple questions get ignored on these forums, there could be a range of reasons (either because people don't know the answers to them, or because people don't bother to read them; I also wonder if it is due to the fact that some of these unanswered questions are not at all development related and therefor are intentionally ignored to teach the poster a lesson about posting on a development forum).
Eitherway, XDA is not satisfying my search for help/advice and information.
Thanks again.
Click to expand...
Click to collapse
My experience is that often threads are unnecessarily started: A quick Google-search before in most cases would have given the answer(s) requested. At least if the issue(s) is/are device independent. So you must not wonder a post istn't replied.

[Q] Could someone explain something?

Why is it so hard to get replies to posts?
I DO research on the forums and and the nets search engines when I run into a problem and try to figure out things for myself.
Reason being is I don't like to ask for help if I can avoid it.
I know there are scores of Android power users and experts and developers themselves on these boards.
But it seems like whenever I ask for help I hardly ever get any replies.
And strangely enough it seems like I get even less help here on xda than other sites.
I'm beginning to think that people have something against me.
Could someone please explain why this is?
Am I doing something wrong or have I offended people by being new to Android and not comprehending it instantly?
LunaEros said:
Why is it so hard to get replies to posts?
I DO research on the forums and and the nets search engines when I run into a problem and try to figure out things for myself.
Reason being is I don't like to ask for help if I can avoid it.
I know there are scores of Android power users and experts and developers themselves on these boards.
But it seems like whenever I ask for help I hardly ever get any replies.
And strangely enough it seems like I get even less help here on xda than other sites.
I'm beginning to think that people have something against me.
Could someone please explain why this is?
Am I doing something wrong or have I offended people by being new to Android and not comprehending it instantly?
Click to expand...
Click to collapse
hey, might be you should use some 'catchy'title which can draw attention of people. people usually open the thread if they get with the title.
You think that's it?
I'm usually fairly descriptive in the title.
I think advanced users of this forum, or are tired of the new users "newbies" or just like to discuss their issues ...
So it's prejudice then?
Nice. Hold it against ALL new users.
It's their fault since they don't instantly comprehend Android in a mainly Windows dominated world the past 2+ decades.
Oh. And none of it is the numerous manufacturers fault that so many droves of newbies are out here because of them swamping the market with affordable Android devices the past 5 years.
That's nice to know what kind of crowd is here.

[Completed] HOW is this not a thing, or WHY can't I find it...

Hello fellow forum members, and thank you for taking a look here today.
What I want to know, and have searched vigorously for, is a true Troubleshooting method for android... My Google-fu is pretty strong, but every time I try to find the answer I end up with "how to fix your wifi"...
Is there not a troubleshooting process for android phones to eliminate the possibility of hardware issues? Then a similar process for isolating the cause of the software issue?
I've been having an issue with my Samsung i9152 for some time now, as shown here... As you can see my linux knowledge has helped me through some advanced methods of checking what I can think of, but I am by no means a linux expert. I fix computers ever day... There is a very easy process to find out what is wrong.
Does it Boot?
No-> Check PSU, check mobo
Yes-> Does it post?
Yes-> Does it boot?
No-> Does it give beep codes?
And so on... Is there not a similar, logical method to troubleshoot phone issues? In my phone issue that I linked above, I have a problem where the phone is crashing... I've tried the things I can think of, such as checking for bad blocks in storage (thought maybe the mmc went kaput, but nothing) trying to disable SELinux enforcing, making sure the battery wasn't being shook loose (it crashes just sitting in the same position no movement).
I fill like I'm pulling teeth to fix something basic. I've tried several roms, verified checksums, follow instructions to a T, tried F2FS for data/cache on a ROM that supports it, and much more. No matter what I've changed so far it never makes a difference. These are ROMs no one else is having an issue with. Even if it is dying, I would like some closure, I would like to isolate exactly WHY through the magic of troubleshooting.
Thanks everyone for your help in advance!
usually checking the last_kmsg file would help figure out the cause of this reboot.
DeeJayhX said:
Hello fellow forum members, and thank you for taking a look here today.
What I want to know, and have searched vigorously for, is a true Troubleshooting method for android... My Google-fu is pretty strong, but every time I try to find the answer I end up with "how to fix your wifi"...
Is there not a troubleshooting process for android phones to eliminate the possibility of hardware issues? Then a similar process for isolating the cause of the software issue?
I've been having an issue with my Samsung i9152 for some time now, as shown here... As you can see my linux knowledge has helped me through some advanced methods of checking what I can think of, but I am by no means a linux expert. I fix computers ever day... There is a very easy process to find out what is wrong.
Does it Boot?
No-> Check PSU, check mobo
Yes-> Does it post?
Yes-> Does it boot?
No-> Does it give beep codes?
And so on... Is there not a similar, logical method to troubleshoot phone issues? In my phone issue that I linked above, I have a problem where the phone is crashing... I've tried the things I can think of, such as checking for bad blocks in storage (thought maybe the mmc went kaput, but nothing) trying to disable SELinux enforcing, making sure the battery wasn't being shook loose (it crashes just sitting in the same position no movement).
I fill like I'm pulling teeth to fix something basic. I've tried several roms, verified checksums, follow instructions to a T, tried F2FS for data/cache on a ROM that supports it, and much more. No matter what I've changed so far it never makes a difference. These are ROMs no one else is having an issue with. Even if it is dying, I would like some closure, I would like to isolate exactly WHY through the magic of troubleshooting.
Thanks everyone for your help in advance!
Click to expand...
Click to collapse
Hello and thank you for using XDA Assist.
I'm not aware of any universal generic troubleshooting tutorial for our devices, but perhaps you could start creating one in the Android Development and Hacking > Android Q&A, Help & Troubleshooting forum at http://forum.xda-developers.com/android/help. Note that the Play Store offers various apps to test the basic hardware components for many devices, especially sensors, but as you probably know, troubleshooting is more an art than a science and the specific ideal steps depend heavily on the user's level of technical expertise.
Good Luck!
Mike B. said:
Hello and thank you for using XDA Assist.
I'm not aware of any universal generic troubleshooting tutorial for our devices, but perhaps you could start creating one in the Android Development and Hacking > Android Q&A, Help & Troubleshooting forum at http://forum.xda-developers.com/android/help. Note that the Play Store offers various apps to test the basic hardware components for many devices, especially sensors, but as you probably know, troubleshooting is more an art than a science and the specific ideal steps depend heavily on the user's level of technical expertise.
Good Luck!
Click to expand...
Click to collapse
ninja'd you! but yeah your answer was MUCH better

[Completed] I need help, ***please***

It's too much to go into at this time I just got off the phone with Verizon and they basically told me I didn't know what I was doing. Which I can guarantee that I know more than what some of these packages and tier 2 people know. And that's only because of all of the troubleshooting steps I've had to take between 8 devices-two separate manufacturers a tablet that was repaired and came back with the same exact issues, & COUNTLESS numbers of FDRs, and it all has to do with the operating system.
:crying:
Hi,
I'm not sure how you think you will find help if it's too much to go into and you offer no details at all? :silly:
We have sections for many devices, and general sections for devices that have no section. But I can't point you anywhere with zero details or device names.
My Apologies
I meant, just at that time, last night. It was late, & I was SEVERELY anxious.
Sorry if I did not explain myself correctly.
I also have just suffered my 7th TIA(a.k.a., a mini-stroke), due to all the stress caused by trouble-shooting these stupid devices, so I'm still recouping a bit.
Again, my apologies for anything misleading. :crying:
Sorry to hear about the health issues. That's unfortunate.
But yes, to direct you anywhere... I'll need some details.
When you're ready! :good:
My Apologies
Again, I sincerely apologize. I guess I just was feeling out the forum & wanted to know what other issues & information others could share, that may be helpful to me.
Will, do though, thank you Darth!!!
#TheForceIsStrongInThisOne
Well, good luck Sir!
I'll close this thread. :good:

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