Phone not showing up in computer. - Galaxy S6 Q&A, Help & Troubleshooting

Ive connected my S6 to the computer but it doesnt show up in My Computer. It shows that the MTP USB Device driver has failed to install. Any solutions? Ive tried everything available on the internet. Even kies and smartswitch and samsung drivers installed. Nothing seems to work at this point.

Does it work on another PC, or with a different cable?

EddyOS said:
Does it work on another PC, or with a different cable?
Click to expand...
Click to collapse
I tried it on my laptop but it doesnt work on it either. Tried 3 different cables. Weird part is I transferred Music to my phone via the computer just yesterday and all of a sudden today it does this.

spike.trickster said:
Ive connected my S6 to the computer but it doesnt show up in My Computer. It shows that the MTP USB Device driver has failed to install. Any solutions? Ive tried everything available on the internet. Even kies and smartswitch and samsung drivers installed. Nothing seems to work at this point.
Click to expand...
Click to collapse
Was usb debugging turned on the last time you were using mtp? Is it turned on now?
Sent from my ASUS_T00F using xda Forums PRO

skghosh.mail said:
Was usb debugging turned on the last time you were using mtp? Is it turned on now?
Sent from my ASUS_T00F using xda Forums PRO
Click to expand...
Click to collapse
Debugging is off. The last time I used mtp debugging wasnt enabled.

spike.trickster said:
Debugging is off. The last time I used mtp debugging wasnt enabled.
Click to expand...
Click to collapse
Try to turn on usb debugging from developer options. See what happens. If it fails then probably your usb connnection somehow got stuck in charge only mode. In that case you will need to force mtp through commandline. Just see what happens after you try to turn on debugging first.
Additional note: this is pretty basic stuff but still worth mentioning. What happens when you try to select usb options type from inside storage settings? Does the settings option open up? Is mtp selected over there?

skghosh.mail said:
Try to turn on usb debugging from developer options. See what happens. If it fails then probably your usb connnection somehow got stuck in charge only mode. In that case you will need to force mtp through commandline. Just see what happens after you try to turn on debugging first.
Sent from my ASUS_T00F using xda Forums PRO
Click to expand...
Click to collapse
How do i force mtp through commandline? Debugging isnt working either.

I just edited my last post. Please take a look and get back.
Sent from my ASUS_T00F using xda Forums PRO

skghosh.mail said:
I just edited my last post. Please take a look and get back.
Sent from my ASUS_T00F using xda Forums PRO
Click to expand...
Click to collapse
MTP mode is selected. Ive tried PTP mode as well. But the "MTP" drivers fail to install.

spike.trickster said:
MTP mode is selected. Ive tried PTP mode as well. But the "MTP" drivers fail to install.
Click to expand...
Click to collapse
You can force mtp through command line only if you have root access. Are you rooted?
Since mtp is already selected in the connection type list, the problem is probably due to a bad driver structure. Disconnect your device from PC. Remove all the drivers and kies software from your pc. Reboot and connect phone. Try to see if the windows driver works out not. I am guessing you are on windows 7, right?
Sent from my ASUS_T00F using xda Forums PRO

skghosh.mail said:
You can force mtp through command line only if you have root access. Are you rooted?
Since mtp is already selected in the connection type list, the problem is probably due to a bad driver structure. Disconnect your device from PC. Remove all the drivers and kies software from your pc. Reboot and connect phone. Try to see if the windows driver works out not. I am guessing you are on windows 7, right?
Sent from my ASUS_T00F using xda Forums PRO
Click to expand...
Click to collapse
Ive tried that as well. Windows drivers also couldnt install MTP. Im not rooted. How did this even happen? I mean It was fine yesterday.

You can try these two solutions in their order and report back.
1) On your phone, go to Security -> Device administration->Device adminstrators. Check if there are any app with admin privileges, you have to deactivate them and see if MTP access works.
2) Connect your phone, swipe ur top menu down & tap USB PC connection settings, switch from MTP to PTP. Let driver's install. Now, go to the safely remove & eject media & eject your phone, when it says its safe to remove. Just switch your PTP back to MTP, see if the drivers install successfully then.
Sent from my ASUS_T00F using xda Forums PRO

skghosh.mail said:
You can try these two solutions in their order and report back.
1) On your phone, go to Security -> Device administration->Device adminstrators. Check if there are any app with admin privileges, you have to deactivate them and see if MTP access works.
2) Connect your phone, swipe ur top menu down & tap USB PC connection settings, switch from MTP to PTP. Let driver's install. Now, go to the safely remove & eject media & eject your phone, when it says its safe to remove. Just switch your PTP back to MTP, see if the drivers install successfully then.
Sent from my ASUS_T00F using xda Forums PRO
Click to expand...
Click to collapse
Thanks for the support. I had disabled a MTP package bymistake in packagedisablerpro. sorry for the inconvenience.

Related

Win7 Will Not Connect To Xoom

I just got a new Win7 Pc and now when I try to connect my Xoom to it it says Unknown MPT device. I tried installing the drivers to no avail. I didnt have this problem on XP. I am running stock ICS on my WiFi Xoom. Any ideas?
Where did you get these drivers from? Try the ones directly from Motorola.
You could drive removing the current drivers and SW. Try just using the device then runnign the moto install for those drivers. Make sure USB is enabled correctly on the tablet too. Is it charging from the usb connection? You could try a different port it shoudl charge regardless.
drew4452862 said:
You could drive removing the current drivers and SW. Try just using the device then runnign the moto install for those drivers. Make sure USB is enabled correctly on the tablet too. Is it charging from the usb connection? You could try a different port it shoudl charge regardless.
Click to expand...
Click to collapse
Xoom doesn't charge via USB..
I am using the drivers and software directly from Motorola. I have tried it with USB debugging on and off. I have tried switching it from MTP to PTP on the Xoom and still the same results.
bigslam123 said:
I am using the drivers and software directly from Motorola. I have tried it with USB debugging on and off. I have tried switching it from MTP to PTP on the Xoom and still the same results.
Click to expand...
Click to collapse
Go into device manager and see what's up. Make sure xoom is plugged in beforehand. Right-click My Computer -> Manage -> Device Manager.
If there are no errors (!) to do with the xoom, then some form of driver is installed. Manually delete these by right-clicking on them.
Then take out xoom, and put it back in. Win7 should automatically find the MTP drivers.
TheStickMan said:
Go into device manager and see what's up. Make sure xoom is plugged in beforehand. Right-click My Computer -> Manage -> Device Manager.
If there are no errors (!) to do with the xoom, then some form of driver is installed. Manually delete these by right-clicking on them.
Then take out xoom, and put it back in. Win7 should automatically find the MTP drivers.
Click to expand...
Click to collapse
I'm getting the same exact problem and I've gone through uninstalling windows media 12 to acquire the mtp drivers and nothing, i can't even get it to install wmp11.grrrrrrrrrrrrr
does the xoom show up in Windows Explorer under "Computer"?

usb problems

Just bought a galaxy and retired the htc hd2....
So came here to get ics for it and cannot get my pc to recognize the phone.
I used different cords downloaded the drivers 1.3.2200
Tried the usb debugging check box, settings -wireless- usb utilities.....
None of it works any ideas?
clean the usb port on the phone. itll work then
cederrowe said:
Just bought a galaxy and retired the htc hd2....
So came here to get ics for it and cannot get my pc to recognize the phone.
I used different cords downloaded the drivers 1.3.2200
Tried the usb debugging check box, settings -wireless- usb utilities.....
None of it works any ideas?
Click to expand...
Click to collapse
When I first got my Gs2 LTE and before I rooted it etc. I connected with Kies on my PC. part of the process involved d/ling the proper drivers. At least it'll let you know if the connection is working.
Stew
Did I download the proper drivers? And are these the phone drivers or for my PC?
Killadude said:
clean the usb port on the phone. itll work then
Click to expand...
Click to collapse
Cleaned the crap out of it still nothing!
It will charge but no usb?
cederrowe said:
Did I download the proper drivers? And are these the phone drivers or for my PC?
Click to expand...
Click to collapse
Did you use Kies?
stoopendis said:
Did you use Kies?
Click to expand...
Click to collapse
You mean the kies air thats on the phone? ok used it and got into the phone but wont i need the usb to move forward with ics?
cederrowe said:
You mean the kies air thats on the phone? never used it.
Click to expand...
Click to collapse
NO. It's kies that you load onto your PC. (It takes a while for it to install itself). I can't remember all the steps but it guides you. Then you connect up via USB and away you go.
Stew
http://www.samsung.com/ca/support/usefulsoftware/KIES/JSP
http://www.samsung.com/us/kies/
cederrowe said:
You mean the kies air thats on the phone? ok used it and got into the phone but wont i need the usb to move forward with ics?
Click to expand...
Click to collapse
If you can connect with Kies then you have the right drivers. You've got USB debugging enabled in settings/developer options. Now when you connect to the pc usb port you should get a popup on the status bar pull that down and hit turn on USB storage. That should be all you need.
OH, I forgot you're still on Gingerbread and unrooted ..is that right?
stoopendis said:
If you can connect with Kies then you have the right drivers. You've got USB debugging enabled in settings/developer options. Now when you connect to the pc usb port you should get a popup on the status bar pull that down and hit turn on USB storage. That should be all you need.
OH, I forgot you're still on Gingerbread and unrooted ..is that right?
Click to expand...
Click to collapse
Correct phone is unrooted and stock, Just downloaded keis and updating will follow tutorial now if i get connected. Thanks.
Checked usb debugging and still no pull down notice, just charges. Kies doesnt notice it, just says plug in device.
cederrowe said:
Checked usb debugging and still no pull down notice, just charges. Kies doesnt notice it, just says plug in device.
Click to expand...
Click to collapse
1. From the Home screen, tap  Settings  Wireless
and network  USB utilities Connect storage to PC.
This is from my Rogers version manual.
1. From the Home screen, tap  Settings  Wireless
and network  USB utilities Connect storage to PC
If i have my usb cable in it pops up "usb connected. remove the cable" if i do that and press "ok" takes me back to "connect storage to pc" if i click it then it says "turn usb debugging off" click ok then says "connect usb to mass storage" ido that and it takes me right back to the "connect storage to pc"
Never do I get a pull down usb connected other than charging.
cederrowe said:
1. From the Home screen, tap  Settings  Wireless
and network  USB utilities Connect storage to PC
If i have my usb cable in it pops up "usb connected. remove the cable" if i do that and press "ok" takes me back to "connect storage to pc" if i click it then it says "turn usb debugging off" click ok then says "connect usb to mass storage" ido that and it takes me right back to the "connect storage to pc"
Never do I get a pull down usb connected other than charging.
Click to expand...
Click to collapse
Ya that pull down thing is probably only in ICS..
OK at any time during this connection process are you able to look at you phone storage via Windows Explorer on your PC?
Here's the rest from my manual!
1. From the Home screen, tap  Settings  Wireless
and network  USB utilities Connect storage to PC.
2. Connect a USB cable from your phone to your PC.
3. Tap Connect USB storage. Both the phone and computer
display icons to show that the device is mounted. As soon
as the connection is established a drive letter is assigned to
the phone’s storage device.
A pop-up window displays on the PC when connected.
4. Open the folder to view files.
5. Copy files between your PC and your memory card as
required.
6. To exit, tap Disconnect storage from PC.
Got it! After doing a reset of phone for the fourth time with the tech guy it finally recognized the usb?????? Geuss ill keep a eye on it. Thanks for all the help.
So.....which Rom you gonna flash?
Sent from my SAMSUNG-SGH-I727 using xda premium
I just put in the first leak just to get going, looking for a stable rom as I've done my share of reporting on bugs..... any ideas on a stable daily rom? Also after I loaded the ics ucle4 I rerooted the phone installed cwm and super user and titanium backup says I'm not rooted?
Sounds familiar. Have you installed busy box?
Roms are all phone model dependent. I'm using SkyIcs.
Sent from my SAMSUNG-SGH-I727 using xda premium
Mine takes awhile to be recognized by pc or mac , now my s2 is retired i use my iphone 4s cause it works.
Sent from my SAMSUNG-SGH-I727 using XDA

[Q] Nexus 5 Not fully detecting

Hi guys. I just rooted my nexus 5 and i used USBDview to uninstall all previous drivers as was stated in Wugs Toolit. Now whenever i connect my phone to the usb port.. it just says "this device can perform faster...." and thats it. I can't see the nexus device in My Computer or devices. i want to transfer files but i can't. please help!
I guess you rebooted PC. Then tried again. Can your device still interact with the toolkit? You removed drivers BEFORE rooting? Have you tried deselecting USB debugging (shouldn't be necessary) to see if you get access? I'm sure others who have had similar problems will help. In the meantime, you can transfer files using the network component on a file manager. I use Estrong but have used File Expert and Ghost Commander as well as Astro File.
Sent from my Nexus 5 using Tapatalk
ritchea said:
I guess you rebooted PC. Then tried again. Can your device still interact with the toolkit? You removed drivers BEFORE rooting? Have you tried deselecting USB debugging (shouldn't be necessary) to see if you get access? I'm sure others who have had similar problems will help. In the meantime, you can transfer files using the network component on a file manager. I use Estrong but have used File Expert and Ghost Commander as well as Astro File.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yupp i tried rebooting removed drivers, reinstalled etc. Even my Nexus 4 isn't detecting now lol! the MTP doesn't detect but PTP the camera interface works. Which is weird. I tried putting usb debugging on and off. Nothing helps.
I tried using another PC, and it works. Something messed up with my laptop i guess? Any solution.. other flash drives get detected but not the nexus.
varun.gid said:
Yupp i tried rebooting removed drivers, reinstalled etc. Even my Nexus 4 isn't detecting now lol! the MTP doesn't detect but PTP the camera interface works. Which is weird. I tried putting usb debugging on and off. Nothing helps.
I tried using another PC, and it works. Something messed up with my laptop i guess? Any solution.. other flash drives get detected but not the nexus.
Click to expand...
Click to collapse
Does it show up under Device Manager? If not see #2 here to get the device driver.
ritchea said:
Does it show up under Device Manager? If not see #2 here to get the device driver.
Click to expand...
Click to collapse
Device Manager Says Samsung Galaxy Android Hone and under it Android ADB Device or something like that..
It doesn't say Nexus 5!
Exact same issue with my Nexus 5 and my VAIO Pro 13. Can't figure out what to do to make it works. Even tried reinstalling windows from scratch. No luck.

Unable to copy files to Nexus 5

Please help.
I have rooted and installed SuperSu and TWRP on my device.
I tried to connect my phone to my computer, it gets detected and drivers are installed.
When I cannect it as MTP, the drive on the phone does not appear on my coimputer. When I change to PTP, it appears as camera. But I can't copy files to it.
I have tried with another computer with the same result.I have rebooted the computers and I also reset my phone which didn't help.
What am I doing wrong?
Thank you
xdm9mm said:
Please help.
I have rooted and installed SuperSu and TWRP on my device.
I tried to connect my phone to my computer, it gets detected and drivers are installed.
When I cannect it as MTP, the drive on the phone does not appear on my coimputer. When I change to PTP, it appears as camera. But I can't copy files to it.
I have tried with another computer with the same result.I have rebooted the computers and I also reset my phone which didn't help.
What am I doing wrong?
Thank you
Click to expand...
Click to collapse
enable adb in developer options and then connect to your pc, that fixed connection for me
thenobol said:
enable adb in developer options and then connect to your pc, that fixed connection for me
Click to expand...
Click to collapse
if you mean usb debugging, I have already done that...
xdm9mm said:
if you mean usb debugging, I have already done that...
Click to expand...
Click to collapse
Do you just not see the device within you folders? Might be a driver issue, I had some problems with that initially.
Also, I had issues trying to transfer pictures/videos from my PC to the phone as well. IT would start the transfer but started crashing a few times before I was able to transfer everything over successfully. But that might just be a Win 8.1 compatibility or driver issues as well.
skyo12 said:
Do you just not see the device within you folders? Might be a driver issue, I had some problems with that initially.
Also, I had issues trying to transfer pictures/videos from my PC to the phone as well. IT would start the transfer but started crashing a few times before I was able to transfer everything over successfully. But that might just be a Win 8.1 compatibility or driver issues as well.
Click to expand...
Click to collapse
Yes I don't see the device. Maybe it's caused by the old Nexus 4 drivers.. anyway I uninstalled "Android Device" from my computer's device manager, unplugged the phone, then it miraculously installed the drivers... I'm copying mp3's to my phone now.
Thanks
Sounds like a driver issue. Google "Android naked usb drivers" those worked well for me

[Q] phone not recognized as storage when connected to laptop

HI all, I seem to have a problem getting my laptop (ubuntu 12.04) to recognize my phone as storage when connected via USB. Here's what happened. I have already enabled USB debugging and USB debugging notify. When I plugged the phone to my laptop I got the usual message on the screen of my phone an when I clicked on it there were 2 tick boxes: one to recognize the phone as camera (that by the way worked) and the other one that recognized the phone as storage: when ticked nothing happened on my laptop, so I unticked both and now that bloody message is not coming up anymore on my phone, I only got one which says "USB debugging connected". ANy idea?
thanks
Disable the USB debugging... It's not needed for storage connection.
Sent from my One using XDA Premium 4 mobile app
HI thanks, ok fair enough but somehow I seem to have messed up with it and I would like to fix it if I can: I can't get the usb debugging mode message up when I connect the phone and the laptop doesn't recognize it as storage, not only ubuntu but even windows! could it be a matter of drivers? If so where can I get them from?
thanks
Menu>Storage>*menu on the upper right corner*>USB computer connection>*check box MTP/PTP*
happygolucky919 said:
Menu>Storage>*menu on the upper right corner*>USB computer connection>*check box MTP/PTP*
Click to expand...
Click to collapse
Thanks. When I connect the device as PTP it gets connected but when I do it as MTP , computer shows the error that drivers are not installed.
I'm having a similar problem on my phone, there is no option to change USB computer connection, so phone not regonised when plugged into PC? Any ideas?
MTP is a proprietary and modern protocol, older or open source OS's will not support it out of the box. You will need the relevant drivers, not sure how to do it on older version of Ubuntu, may be worth looking in their forums (support is included in new version in the proprietary driver bundle). There are no drivers for Windows XP, but you can get them for Windows 7, I'll dig out the guide I have bookmarked somewhere.
IIIIkoolaidIIII said:
MTP is a proprietary and modern protocol, older or open source OS's will not support it out of the box. You will need the relevant drivers, not sure how to do it on older version of Ubuntu, may be worth looking in their forums (support is included in new version in the proprietary driver bundle). There are no drivers for Windows XP, but you can get them for Windows 7, I'll dig out the guide I have bookmarked somewhere.
Click to expand...
Click to collapse
Thanks. That would be of great help.
Dush123 said:
Thanks. That would be of great help.
Click to expand...
Click to collapse
Here are the three guides I have bookmarked relating to MTP, I think the first from Tom's Hardware should fix (download is in 3rd post).
http://www.tomshardware.co.uk/forum/50119-63-devices-working
http://forum.xda-developers.com/showthread.php?t=2390296
http://forum.xda-developers.com/showthread.php?t=2391236
Hope these help.
B
---------- Post added at 09:22 AM ---------- Previous post was at 09:21 AM ----------
Oh yeah the other thing I didn't mention is MTP honors your phones security, so if you have a secure lock it won't show up initially until screen is on and device is unlocked.
Same issue, no options under USB computer connection !
boringfrog said:
I'm having a similar problem on my phone, there is no option to change USB computer connection, so phone not regonised when plugged into PC? Any ideas?
Click to expand...
Click to collapse
Hi, boringfrog,
were you able to get the issue resolved ?
After the phone upgraded from 12.0-YNG1TAS17L to 12.0-YNG1TAS2I3, i am seeing the similar issue, my phone will only charge on a Laptop, i tried different cables, 2 laptops, uninstalled and re-installed drivers, nothing works, i did a dirty flash back to 12.0-YNG1TAS17L the issue still exists, i tried enabling and disabling ADB debugging etc...
Under storage options , under the three dots on the right i see the USB computer connection, upon hitting it , nothing happens, the storage page just refreshes... no options to mount as MTP....
Please help need to copy the data from phone to PC...
mkhanemkay said:
Hi, boringfrog,
were you able to get the issue resolved ?
After the phone upgraded from 12.0-YNG1TAS17L to 12.0-YNG1TAS2I3, i am seeing the similar issue, my phone will only charge on a Laptop, i tried different cables, 2 laptops, uninstalled and re-installed drivers, nothing works, i did a dirty flash back to 12.0-YNG1TAS17L the issue still exists, i tried enabling and disabling ADB debugging etc...
Under storage options , under the three dots on the right i see the USB computer connection, upon hitting it , nothing happens, the storage page just refreshes... no options to mount as MTP....
Please help need to copy the data from phone to PC...
Click to expand...
Click to collapse
Sorry it was a friends phone so I just returned it to him after try a few attempts. Can you not put your data into the cloud then you can access it on your PC? Good luck.
PC not recognizing OnePlus 2 after update to Oxigen 3.0.1
What seems to solve the problem is to pull down the notifications bar, which shows one notification which gives you multiple options for the USB. Please choose the file download option(usually the second option). Your OPT will show up on the PC.
Thanks and regards to all.

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