[Q] phone not recognized as storage when connected to laptop - ONE Q&A, Help & Troubleshooting

HI all, I seem to have a problem getting my laptop (ubuntu 12.04) to recognize my phone as storage when connected via USB. Here's what happened. I have already enabled USB debugging and USB debugging notify. When I plugged the phone to my laptop I got the usual message on the screen of my phone an when I clicked on it there were 2 tick boxes: one to recognize the phone as camera (that by the way worked) and the other one that recognized the phone as storage: when ticked nothing happened on my laptop, so I unticked both and now that bloody message is not coming up anymore on my phone, I only got one which says "USB debugging connected". ANy idea?
thanks

Disable the USB debugging... It's not needed for storage connection.
Sent from my One using XDA Premium 4 mobile app

HI thanks, ok fair enough but somehow I seem to have messed up with it and I would like to fix it if I can: I can't get the usb debugging mode message up when I connect the phone and the laptop doesn't recognize it as storage, not only ubuntu but even windows! could it be a matter of drivers? If so where can I get them from?
thanks

Menu>Storage>*menu on the upper right corner*>USB computer connection>*check box MTP/PTP*

happygolucky919 said:
Menu>Storage>*menu on the upper right corner*>USB computer connection>*check box MTP/PTP*
Click to expand...
Click to collapse
Thanks. When I connect the device as PTP it gets connected but when I do it as MTP , computer shows the error that drivers are not installed.

I'm having a similar problem on my phone, there is no option to change USB computer connection, so phone not regonised when plugged into PC? Any ideas?

MTP is a proprietary and modern protocol, older or open source OS's will not support it out of the box. You will need the relevant drivers, not sure how to do it on older version of Ubuntu, may be worth looking in their forums (support is included in new version in the proprietary driver bundle). There are no drivers for Windows XP, but you can get them for Windows 7, I'll dig out the guide I have bookmarked somewhere.

IIIIkoolaidIIII said:
MTP is a proprietary and modern protocol, older or open source OS's will not support it out of the box. You will need the relevant drivers, not sure how to do it on older version of Ubuntu, may be worth looking in their forums (support is included in new version in the proprietary driver bundle). There are no drivers for Windows XP, but you can get them for Windows 7, I'll dig out the guide I have bookmarked somewhere.
Click to expand...
Click to collapse
Thanks. That would be of great help.

Dush123 said:
Thanks. That would be of great help.
Click to expand...
Click to collapse
Here are the three guides I have bookmarked relating to MTP, I think the first from Tom's Hardware should fix (download is in 3rd post).
http://www.tomshardware.co.uk/forum/50119-63-devices-working
http://forum.xda-developers.com/showthread.php?t=2390296
http://forum.xda-developers.com/showthread.php?t=2391236
Hope these help.
B
---------- Post added at 09:22 AM ---------- Previous post was at 09:21 AM ----------
Oh yeah the other thing I didn't mention is MTP honors your phones security, so if you have a secure lock it won't show up initially until screen is on and device is unlocked.

Same issue, no options under USB computer connection !
boringfrog said:
I'm having a similar problem on my phone, there is no option to change USB computer connection, so phone not regonised when plugged into PC? Any ideas?
Click to expand...
Click to collapse
Hi, boringfrog,
were you able to get the issue resolved ?
After the phone upgraded from 12.0-YNG1TAS17L to 12.0-YNG1TAS2I3, i am seeing the similar issue, my phone will only charge on a Laptop, i tried different cables, 2 laptops, uninstalled and re-installed drivers, nothing works, i did a dirty flash back to 12.0-YNG1TAS17L the issue still exists, i tried enabling and disabling ADB debugging etc...
Under storage options , under the three dots on the right i see the USB computer connection, upon hitting it , nothing happens, the storage page just refreshes... no options to mount as MTP....
Please help need to copy the data from phone to PC...

mkhanemkay said:
Hi, boringfrog,
were you able to get the issue resolved ?
After the phone upgraded from 12.0-YNG1TAS17L to 12.0-YNG1TAS2I3, i am seeing the similar issue, my phone will only charge on a Laptop, i tried different cables, 2 laptops, uninstalled and re-installed drivers, nothing works, i did a dirty flash back to 12.0-YNG1TAS17L the issue still exists, i tried enabling and disabling ADB debugging etc...
Under storage options , under the three dots on the right i see the USB computer connection, upon hitting it , nothing happens, the storage page just refreshes... no options to mount as MTP....
Please help need to copy the data from phone to PC...
Click to expand...
Click to collapse
Sorry it was a friends phone so I just returned it to him after try a few attempts. Can you not put your data into the cloud then you can access it on your PC? Good luck.

PC not recognizing OnePlus 2 after update to Oxigen 3.0.1
What seems to solve the problem is to pull down the notifications bar, which shows one notification which gives you multiple options for the USB. Please choose the file download option(usually the second option). Your OPT will show up on the PC.
Thanks and regards to all.

Related

Unable to copy files to Nexus 5

Please help.
I have rooted and installed SuperSu and TWRP on my device.
I tried to connect my phone to my computer, it gets detected and drivers are installed.
When I cannect it as MTP, the drive on the phone does not appear on my coimputer. When I change to PTP, it appears as camera. But I can't copy files to it.
I have tried with another computer with the same result.I have rebooted the computers and I also reset my phone which didn't help.
What am I doing wrong?
Thank you
xdm9mm said:
Please help.
I have rooted and installed SuperSu and TWRP on my device.
I tried to connect my phone to my computer, it gets detected and drivers are installed.
When I cannect it as MTP, the drive on the phone does not appear on my coimputer. When I change to PTP, it appears as camera. But I can't copy files to it.
I have tried with another computer with the same result.I have rebooted the computers and I also reset my phone which didn't help.
What am I doing wrong?
Thank you
Click to expand...
Click to collapse
enable adb in developer options and then connect to your pc, that fixed connection for me
thenobol said:
enable adb in developer options and then connect to your pc, that fixed connection for me
Click to expand...
Click to collapse
if you mean usb debugging, I have already done that...
xdm9mm said:
if you mean usb debugging, I have already done that...
Click to expand...
Click to collapse
Do you just not see the device within you folders? Might be a driver issue, I had some problems with that initially.
Also, I had issues trying to transfer pictures/videos from my PC to the phone as well. IT would start the transfer but started crashing a few times before I was able to transfer everything over successfully. But that might just be a Win 8.1 compatibility or driver issues as well.
skyo12 said:
Do you just not see the device within you folders? Might be a driver issue, I had some problems with that initially.
Also, I had issues trying to transfer pictures/videos from my PC to the phone as well. IT would start the transfer but started crashing a few times before I was able to transfer everything over successfully. But that might just be a Win 8.1 compatibility or driver issues as well.
Click to expand...
Click to collapse
Yes I don't see the device. Maybe it's caused by the old Nexus 4 drivers.. anyway I uninstalled "Android Device" from my computer's device manager, unplugged the phone, then it miraculously installed the drivers... I'm copying mp3's to my phone now.
Thanks
Sounds like a driver issue. Google "Android naked usb drivers" those worked well for me

Can't see Nexus 5 folder - Windows 8

Hi, I've been trying to connect my rooted Nexus 5 to my laptop for a few hours now with no luck. It works for my desktop but it doesn't for my work laptop. Both machines recognize it as Google ADB interface in device manager but I can't see the folder on my laptop. I tried with and without USB debugging, MTP/PTP and I also installed SDK tools but none of them worked. When I try to uninstall the drivers, so I can reinstall them, it does the uninstall, I plug in the usb again and the device is there like the drivers were never uninstalled. I've attached a screenshot with the driver and the date. Any thoughts on what's causing the issue?
geolykos said:
Hi, I've been trying to connect my rooted Nexus 5 to my laptop for a few hours now with no luck. It works for my desktop but it doesn't for my work laptop. Both machines recognize it as Google ADB interface in device manager but I can't see the folder on my laptop. I tried with and without USB debugging, MTP/PTP and I also installed SDK tools but none of them worked. When I try to uninstall the drivers, so I can reinstall them, it does the uninstall, I plug in the usb again and the device is there like the drivers were never uninstalled. I've attached a screenshot with the driver and the date. Any thoughts on what's causing the issue?
Click to expand...
Click to collapse
Uninstall all drivers for android devices (and make sure you choose the option to remove the files), reboot then plug it in, what does it do? Try the universal drivers?
Also try turning off USB debugging if you have it on.
If you look through the first link in my signature there's a thread on troubleshooting driver issues
Lethargy said:
Uninstall all drivers for android devices (and make sure you choose the option to remove the files), reboot then plug it in, what does it do? Try the universal drivers?
Also try turning off USB debugging if you have it on.
If you look through the first link in my signature there's a thread on troubleshooting driver issues
Click to expand...
Click to collapse
I've checked that guide already as it is first to pop on google search. I uninstalled and removed software as you said and it installed Android ABD Interface drivers now. Which I imagine are the same but not device specific. Still not response from my phone though. I can see it under Devices and Printers as well but no folder pops. It works on Windows 7 at home and I tried it on a machine with Windows XP as well and it works fine.
geolykos said:
I've checked that guide already as it is first to pop on google search. I uninstalled and removed software as you said and it installed Android ABD Interface drivers now. Which I imagine are the same but not device specific. Still not response from my phone though. I can see it under Devices and Printers as well but no folder pops. It works on Windows 7 at home and I tried it on a machine with Windows XP as well and it works fine.
Click to expand...
Click to collapse
Not sure then. Try this: http://forum.xda-developers.com/showpost.php?p=47165389&postcount=3
If not then try asking in the driver thread.
Enable USB debugging mode if its not on. I usually turn on and off and then connect it to your PC.
badboy47 said:
Enable USB debugging mode if its not on. I usually turn on and off and then connect it to your PC.
Click to expand...
Click to collapse
OP wants to connect in MTP, not for adb I think lol. No need to turn it on, and on some devices I've had in the past it won't show up if you have it on :/

[Solved] USB suddenly stopped working

I have a Nexus 5 that I have had about a month now and I had the USB on it working before about a week ago. I plugged it in today and neither my desktop or laptop could recognize it anymore. Both computers are running Windows 8.1.1 and the issues seems to be new as I can neither get USB storage or ADB to find it. The closest I can get it to working is to switch the USB mode to PTP and it reads that but I don't want to pull photos off. When I have it in MTP, it makes the sound of it plugging in and my phone shows it is plugged into a computer but Explorer shows nothing and it says it is working normally in device manager. I've tried everything from enabling and disabling debugging, restarted both my phone and computer tried reinstalling the drivers (both by the computer automatically finding them and manually installing them) but nothing seems to work. Is it possible that Windows Update could of broke the drivers since my computer installed updates yesterday? I also have Linux on my laptop and it appears to read fine with Linux.
That's the exact issue. If you check in Device Manager you'll see it listed as 'ACER ADB Device' (or something like that). You have right-click on it, select update driver, manually check and go through the list option and choose the MTP driver and it'll work again (and with USB Debugging enabled if you don't usually have it on like me)
I theorise that it's happened cause the Acer driver is digitally signed and the Google ones aren't but I could be wrong. Either way, it's a PITA
EddyOS said:
That's the exact issue. If you check in Device Manager you'll see it listed as 'ACER ADB Device' (or something like that). You have right-click on it, select update driver, manually check and go through the list option and choose the MTP driver and it'll work again (and with USB Debugging enabled if you don't usually have it on like me)
I theorise that it's happened cause the Acer driver is digitally signed and the Google ones aren't but I could be wrong. Either way, it's a PITA
Click to expand...
Click to collapse
OK thanks. I'll give it a try because it was showing up as ACER ADB Device under device manager
EDIT: I updated the drivers and used the USB composit drivers instead and it got MTP working again. When I set it to USB composit, it installed Google's ADB drivers and the Nexus 5's USB drivers so everything is working again. Thanks for your help
EddyOS said:
That's the exact issue. If you check in Device Manager you'll see it listed as 'ACER ADB Device' (or something like that). You have right-click on it, select update driver, manually check and go through the list option and choose the MTP driver and it'll work again (and with USB Debugging enabled if you don't usually have it on like me)
I theorise that it's happened cause the Acer driver is digitally signed and the Google ones aren't but I could be wrong. Either way, it's a PITA
Click to expand...
Click to collapse
I canĀ“t manually update driver because of this:
when i update the acer adb it says the driver is up to date and everything is all same. what to do?
Thanks! Thought I was going to go crazy. Worked for me...
i set the driver to MTP as mentioned above and the phone started to show up on the explorer but now i couldnt copy any files from my laptop to the
phone. It displays like that and if clicked yes then the copy wouldnt happen.what is the problem.
Uninstall driver, plug in device, tell windows to not auto install driver (or disconnect from internet), click to update or install driver, point to folder with drivers, install, all is done.
wangdaning said:
Uninstall driver, plug in device, tell windows to not auto install driver (or disconnect from internet), click to update or install driver, point to folder with drivers, install, all is done.
Click to expand...
Click to collapse
actually i did all the process above(when the phone was not appearing) and then i got to display the thing on the explorer. and shall i do it still what you say.
Big tree said:
actually i did all the process above(when the phone was not appearing) and then i got to display the thing on the explorer. and shall i do it still what you say.
Click to expand...
Click to collapse
That msg comes when you're in PTP mode I think...Only certain formats are supported.
Check under storage, expansion menu and make sure you are set to the first option...not PTP.
Above guy mentioned to have phone in USB debugging mode when setting up drivers.
If the device is showing then you need to point to the drivers for it (download them from google). I reinstalled windows a few days ago and had the acer issue (device first shows up in device manager as nexus 5 then switches to acer), windows wants it to be an acer device. Stop windows and then install the correct drivers,
For me I had to click the auto install in windows tray and tell it to stop. After a few times it worked.
No I'm connecting in MTP mode. Ahh its gettn irritating.

Phone to Laptop issue

whenever i connect my phone to laptop via the usb cable i keep getting the issue " the connected device is unable to access data on this device.Reconnect the usb cable and try again" have tried this with one two cable same issue .
my phone will charge while connected but the internal or sd card wont show up
OS on laptop?
windows 10
Tried a different USB port?
Test on a different PC too to rule out phone and cables
Check Samsung drivers are installed correctly in device manager
checked on a different pc works on that!!
on mine i have deleted all drivers and reinstalled the drivers but still same error
k****ij84 said:
checked on a different pc works on that!!
on mine i have deleted all drivers and reinstalled the drivers but still same error
Click to expand...
Click to collapse
Well good news that your phone and cables are fine
So something is either wrong with the laptop USB ports, or drivers
Did you check for chipset drivers too?
Last step would be reinstall Windows
yes i think i may have disabled some services?
k****ij84 said:
yes i think i may have disabled some services?
Click to expand...
Click to collapse
Possibly, if you have run any of those Anti Spying programs, they break Windows 10 mostly
Or disabling things in group policy is also a common way to cause problems
yes done had to delete drivers and have disk and reinstall
thanks
also can private mode files or secure folders be saved on media card?

USB Connection Issues

I just rooted my s8+ with partcyborg's samfail and everything is working great except the usb isn't being recognized. I can see my phone on my computer and I can move files to my desktop but on my phone I get this message - "The connected device is unable to access data on this device. Reconnect the USB cable and try again." I have USB debugging enabled in settings. I'm using windows 10. ADB is up to date. I installed the samsung USB drivers. The device isn't recognized in kies or smart switch.
I'm at a total loss here. Any ideas? Could this be related to the 80% battery bug I was seeing? It's been at 80% for a while now.
Apologies if this is an obvious fix. I haven't rooted a phone since kitkat I looked around but the other threads weren't helpful.
chikichiken said:
I just rooted my s8+ with partcyborg's samfail and everything is working great except the usb isn't being recognized. I can see my phone on my computer and I can move files to my desktop but on my phone I get this message - "The connected device is unable to access data on this device. Reconnect the USB cable and try again." I have USB debugging enabled in settings. I'm using windows 10. ADB is up to date. I installed the samsung USB drivers. The device isn't recognized in kies or smart switch.
I'm at a total loss here. Any ideas? Could this be related to the 80% battery bug I was seeing? It's been at 80% for a while now.
Apologies if this is an obvious fix. I haven't rooted a phone since kitkat I looked around but the other threads weren't helpful.
Click to expand...
Click to collapse
So what do you wanna do with your USB connection? Just MTP (e.g. transfer files like you would when connecting a USB-Stick to PC) or you wanna do some ADB operations?
If you just want to transfer files, there's no need to have USB-Debugging enabled (in fact this is kind of a security risk when you connect to an unknown pc)
jaannnis said:
So what do you wanna do with your USB connection? Just MTP (e.g. transfer files like you would when connecting a USB-Stick to PC) or you wanna do some ADB operations?
If you just want to transfer files, there's no need to have USB-Debugging enabled (in fact this is kind of a security risk when you connect to an unknown pc)
Click to expand...
Click to collapse
I'm trying to use the phone as a bootable drive because my USB stick was stolen. I want to put a linux distro on my laptop.
chikichiken said:
I'm trying to use the phone as a bootable drive because my USB stick was stolen. I want to put a linux distro on my laptop.
Click to expand...
Click to collapse
In the past I used an app on play store call drive droid to boot linux.....
I have the same issue on mine and have not found a fix been looking for a while i kinda just gave up
TheMadScientist said:
In the past I used an app on play store call drive droid to boot linux.....
I have the same issue on mine and have not found a fix been looking for a while i kinda just gave up
Click to expand...
Click to collapse
Yeah I've been trying to use drivedroid but it says there are issues with the mass storage. I'm going to send the dev a message with the ROM and see if there's anything he can do. For now just gonna flash back to stock
chikichiken said:
Yeah I've been trying to use drivedroid but it says there are issues with the mass storage. I'm going to send the dev a message with the ROM and see if there's anything he can do. For now just gonna flash back to stock
Click to expand...
Click to collapse
I'm sure he has looked into it. I talk to him quite a bit now that I think about it I have not heard nothing about it

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