Can't see Nexus 5 folder - Windows 8 - Nexus 5 Q&A, Help & Troubleshooting

Hi, I've been trying to connect my rooted Nexus 5 to my laptop for a few hours now with no luck. It works for my desktop but it doesn't for my work laptop. Both machines recognize it as Google ADB interface in device manager but I can't see the folder on my laptop. I tried with and without USB debugging, MTP/PTP and I also installed SDK tools but none of them worked. When I try to uninstall the drivers, so I can reinstall them, it does the uninstall, I plug in the usb again and the device is there like the drivers were never uninstalled. I've attached a screenshot with the driver and the date. Any thoughts on what's causing the issue?

geolykos said:
Hi, I've been trying to connect my rooted Nexus 5 to my laptop for a few hours now with no luck. It works for my desktop but it doesn't for my work laptop. Both machines recognize it as Google ADB interface in device manager but I can't see the folder on my laptop. I tried with and without USB debugging, MTP/PTP and I also installed SDK tools but none of them worked. When I try to uninstall the drivers, so I can reinstall them, it does the uninstall, I plug in the usb again and the device is there like the drivers were never uninstalled. I've attached a screenshot with the driver and the date. Any thoughts on what's causing the issue?
Click to expand...
Click to collapse
Uninstall all drivers for android devices (and make sure you choose the option to remove the files), reboot then plug it in, what does it do? Try the universal drivers?
Also try turning off USB debugging if you have it on.
If you look through the first link in my signature there's a thread on troubleshooting driver issues

Lethargy said:
Uninstall all drivers for android devices (and make sure you choose the option to remove the files), reboot then plug it in, what does it do? Try the universal drivers?
Also try turning off USB debugging if you have it on.
If you look through the first link in my signature there's a thread on troubleshooting driver issues
Click to expand...
Click to collapse
I've checked that guide already as it is first to pop on google search. I uninstalled and removed software as you said and it installed Android ABD Interface drivers now. Which I imagine are the same but not device specific. Still not response from my phone though. I can see it under Devices and Printers as well but no folder pops. It works on Windows 7 at home and I tried it on a machine with Windows XP as well and it works fine.

geolykos said:
I've checked that guide already as it is first to pop on google search. I uninstalled and removed software as you said and it installed Android ABD Interface drivers now. Which I imagine are the same but not device specific. Still not response from my phone though. I can see it under Devices and Printers as well but no folder pops. It works on Windows 7 at home and I tried it on a machine with Windows XP as well and it works fine.
Click to expand...
Click to collapse
Not sure then. Try this: http://forum.xda-developers.com/showpost.php?p=47165389&postcount=3
If not then try asking in the driver thread.

Enable USB debugging mode if its not on. I usually turn on and off and then connect it to your PC.

badboy47 said:
Enable USB debugging mode if its not on. I usually turn on and off and then connect it to your PC.
Click to expand...
Click to collapse
OP wants to connect in MTP, not for adb I think lol. No need to turn it on, and on some devices I've had in the past it won't show up if you have it on :/

Related

Can't get internal SD to mount on computer

When I plug my phone in I have no way to transfer files to and from the Nexus 5. Nothing comes up. Tried updating the drivers, but nothing works. Please help.
I haven't been able to do this either, anyone wanna help?
connect phone to pc via usb
go to Device Manager
right click anything that looks like the phone and uninstall drivers
unplug phone
restart pc
connect phone to pc via usb
let it install drivers automatically
fixed?
Sent from my Nexus 5 using xda app-developers app
n7of9 said:
connect phone to pc via usb
go to Device Manager
right click anything that looks like the phone and uninstall drivers
unplug phone
restart pc
connect phone to pc via usb
let it install drivers automatically
fixed?
Click to expand...
Click to collapse
Nope, still nothing. My Razr HD comes up fine, but not the Nexus 5. Think it's a conflict in drivers?
Tweaken said:
Think it's a conflict in drivers?
Click to expand...
Click to collapse
definitely...the only time i ever had Nexus driver issues was when i changed from HTC to Nexus
the best i can offer is how i fixed it...get a copy of Wug's Nexus Root Toolkit and follow his instructions from deleting all other drivers and installing new ones...he offers (i think) 4 different options and you just work your way through them until one stick (the RAW drivers always work for me)
and note that the Toolkit doesn't work on 4.4 yet, so only use it to clear and update drivers
http://forum.xda-developers.com/showthread.php?t=1766475
n7of9 said:
definitely...the only time i ever had Nexus driver issues was when i changed from HTC to Nexus
the best i can offer is how i fixed it...get a copy of Wug's Nexus Root Toolkit and follow his instructions from deleting all other drivers and installing new ones...he offers (i think) 4 different options and you just work your way through them until one stick (the RAW drivers always work for me)
and note that the Toolkit doesn't work on 4.4 yet, so only use it to clear and update drivers
http://forum.xda-developers.com/showthread.php?t=1766475
Click to expand...
Click to collapse
Sweet, that did it. Uninstalled Motorola drivers, uninstalled Google ADB driver, restarted, plugged in phone, voila!
Tweaken said:
Sweet, that did it. Uninstalled Motorola drivers, uninstalled Google ADB driver, restarted, plugged in phone, voila!
Click to expand...
Click to collapse
n7of9 said:
definitely...the only time i ever had Nexus driver issues was when i changed from HTC to Nexus
the best i can offer is how i fixed it...get a copy of Wug's Nexus Root Toolkit and follow his instructions from deleting all other drivers and installing new ones...he offers (i think) 4 different options and you just work your way through them until one stick (the RAW drivers always work for me)
and note that the Toolkit doesn't work on 4.4 yet, so only use it to clear and update drivers
http://forum.xda-developers.com/showthread.php?t=1766475
Click to expand...
Click to collapse
Thank you n7of9 the link you provided worked for me.
Another solution...
Plug the phone into your computer. Go to "Device Manager" and find the Nexus <x> device where-ever it's listed (may not be called "Nexus...", though on my machine with the real drivers it was).
Right click, choose "update driver software"
Select "browse my computer"
Select "let me pick..."
Choose the option. "usb composite device"
Apply and close all windows.
Disconnect and reconnect the phone to the computer.
The phone will now allow you to move files to it properly. Something weird with proper phone drivers. I believe you need to reverse this if you need to use ADB again in the future.
This worked and also fixed another popular issue
Not only does this fix the MTP connection issue to move folders to root folder. But it also now allows me to see the preview thumbnails of my media! This was a huge problem on my other phones and many many people including me were never able to fix that. All the ideas to get around or create USB Mass Storage instead of MTP after 4.1 were fails.
Cosmicevo said:
Another solution...
Plug the phone into your computer. Go to "Device Manager" and find the Nexus <x> device where-ever it's listed (may not be called "Nexus...", though on my machine with the real drivers it was).
Right click, choose "update driver software"
Select "browse my computer"
Select "let me pick..."
Choose the option. "usb composite device"
Apply and close all windows.
Disconnect and reconnect the phone to the computer.
The phone will now allow you to move files to it properly. Something weird with proper phone drivers. I believe you need to reverse this if you need to use ADB again in the future.
Click to expand...
Click to collapse
Cosmicevo said:
Another solution...
Plug the phone into your computer. Go to "Device Manager" and find the Nexus <x> device where-ever it's listed (may not be called "Nexus...", though on my machine with the real drivers it was).
Right click, choose "update driver software"
Select "browse my computer"
Select "let me pick..."
Choose the option. "usb composite device"
Apply and close all windows.
Disconnect and reconnect the phone to the computer.
The phone will now allow you to move files to it properly. Something weird with proper phone drivers. I believe you need to reverse this if you need to use ADB again in the future.
Click to expand...
Click to collapse
Worked perfect, thanks
what worked for me
In windows 8.1
I plugged in my nexus and browsed to device manager in control panel
I uninstalled the device (and deleted the driver)
I unplugged the nexus 5
I plugged it back in
Windows recognized it as a proper MTP device
I think the problem was something to do with windows recognizing it as an ADB device (I had installed the toolkit before etc)
This fixed it for me
openlatedotorg said:
Worked perfect, thanks
Click to expand...
Click to collapse
Hi,
I did all the steps mentioned, and ran the driver test - everything works fine, success.
However, I still cant see my device in "This PC"...
What is even more weird, that it only disappeared couple of days ago, and I didnt do anything to my computer at all....
Any other way to get devices to show? (Nexus 10 or Nexus 4 stopped showing too).....
Maybe problem is that it is being shows as ACER ADB Interface? But i cant change that to MTP anyway..

Having trouble installing drivers in PTP mode (windows 7)

Apologies if this is already posted, each time I search the forum it says search is unavailable.
OK, I'm on Win 7, trying to restore some stuff from my N4 using Helium, this requires you to connect to a PC with USB debugging on (done) and PTP as opposed to MTP (set on the phone).
My problem is that Windows will not install the drivers in PTP mode, I have removed all traces of Android/ADB/Nexus 5 from Device manager (uninstalled and removed drivers where available).
I've downloaded the latest SDK and installed the drivers from there.
Still not happening. It installs fine in MTP mode so I can access the storage.
Can anyone help?
thanks
mmace said:
Apologies if this is already posted, each time I search the forum it says search is unavailable.
OK, I'm on Win 7, trying to restore some stuff from my N4 using Helium, this requires you to connect to a PC with USB debugging on (done) and PTP as opposed to MTP (set on the phone).
My problem is that Windows will not install the drivers in PTP mode, I have removed all traces of Android/ADB/Nexus 5 from Device manager (uninstalled and removed drivers where available).
I've downloaded the latest SDK and installed the drivers from there.
Still not happening. It installs fine in MTP mode so I can access the storage.
Can anyone help?
thanks
Click to expand...
Click to collapse
Try installing these drivers http://forum.xda-developers.com/showthread.php?t=1514942, don`t know for sure if it will work but i think it will.
gee2012 said:
Try installing these drivers http://forum.xda-developers.com/showthread.php?t=1514942, don`t know for sure if it will work but i think it will.
Click to expand...
Click to collapse
worked perfectly, thank you!
mmace said:
worked perfectly, thank you!
Click to expand...
Click to collapse
Worked great for me, though didn't have to go through all the motions, uninstalled the ADB driver that windows was automatically assigning. extracted the driver pack, then plugged the N5 back in and hey presto, windows recognised the device as something i can navigate.
Time to put my music and photos back on it now.
Cheers.

[Q] Windows 8.1

Hey Guys,
I cant seem to be able to access the N5 as a media device on windows 8.1.. just wondering if anyone got it working?
I've tried searching around and tried a few things like trying to download MTP drivers from Nexus 7 but nothing seems to work.
nexarz said:
Hey Guys,
I cant seem to be able to access the N5 as a media device on windows 8.1.. just wondering if anyone got it working?
I've tried searching around and tried a few things like trying to download MTP drivers from Nexus 7 but nothing seems to work.
Click to expand...
Click to collapse
Same for me.. Windows 7 here.
works fine on 8.1 here
Oddly enough, I have no issues on my Windows 8.1 Desktop but on my 8.1 laptop, it doesn't work at all. Both we're upgraded from 8.0, no fresh install. Both worked before. Obviously something more to it than just Windows 8.1
It shows "Google Nexus ADB Interface" even when I disabled USB Debugging.
Sent from my Nexus 5 using XDA Premium 4 mobile app
nexarz said:
Hey Guys,
I cant seem to be able to access the N5 as a media device on windows 8.1.. just wondering if anyone got it working?
I've tried searching around and tried a few things like trying to download MTP drivers from Nexus 7 but nothing seems to work.
Click to expand...
Click to collapse
https://dl-ssl.google.com//android/repository/latest_usb_driver_windows.zip
This is the driver I installed on my Win 8.1 machine and also a Win XP machine. Both work for adb/fastboot and for storage access.
Spunky_Monkey said:
https://dl-ssl.google.com//android/repository/latest_usb_driver_windows.zip
This is the driver I installed on my Win 8.1 machine and also a Win XP machine. Both work for adb/fastboot and for storage access.
Click to expand...
Click to collapse
PC says it's the same like I have installed.
Plug the Nexus 5 into your computer with the USB cable.
Open Device Manager.
Find "Android Device" near the top and expand the node. Double click on "Android Composite ADB Interface".
In the properties window that pops up, uninstall and delete the current driver.
Unplug your Nexus 5 and plug it back in.
lets_zock said:
PC says it's the same like I have installed.
Click to expand...
Click to collapse
Try putting your phone back to usb debug mode and then from device manager uninstall the Google Nexus ADB Interface. Then at the top under actions click scan for hardware changes and try to install the driver again when it finds the device. I know i had to do this on mine.
wmh said:
Plug the Nexus 5 into your computer with the USB cable.
Open Device Manager.
Find "Android Device" near the top and expand the node. Double click on "Android Composite ADB Interface".
In the properties window that pops up, uninstall and delete the current driver.
Unplug your Nexus 5 and plug it back in.
Click to expand...
Click to collapse
Thanks, it helped halfways. It can't find drivers for Nexus 5 and MTP.
EDIT: Deactivated USB-Debugging and it worked! Thanks!
I´m looking for mass storage mode.
All I was able to do was to get working ADB mode and MTP mode. Totally easy....but whatever I do....no mass storage mode?!
Where did you read that? Google suppressed the mass storage mode with jb, since 'internal sdcard' is merely a folder of data partition mounted as a virtual vfat disk through fuse.
I can't imagine they suppressed a feature from android filesystem setup to introduce it back on a single flagship device.
And even if I'm not dev, every dev questioned about this said it's impossible with this filesystem setup. It would be only possible with a separate partition, (like on my sgs3) with external sdcard for example.
i have an original 8.1 and an win8 upgraded to 8.1...
i cant install it on both machines
tried with usb debugging on and off. i can see the device, but i cant install it. only adb drivers. but i want to use USB storage (MTP)
kinda embarassing: good old windows xp, running on a 10+ year old laptop performs perfectly fine-.-
Thanks for the help.. got the ADB installed but when in debugg mode MTP comes up but wont install drivers for it.. when debug is off MTP doesnt sho in device manager.. i just want to get MTP working
wmh said:
Plug the Nexus 5 into your computer with the USB cable.
Open Device Manager.
Find "Android Device" near the top and expand the node. Double click on "Android Composite ADB Interface".
In the properties window that pops up, uninstall and delete the current driver.
Unplug your Nexus 5 and plug it back in.
Click to expand...
Click to collapse
This user speaks truth.
Tried Plug in, uninstall and delete android composite ADB, replugged in phone.. windows goes into a installing nexus 5... but then after in device manager nexus 5 still has a yellow ! on it and saying drivers not installed... tried this in debugging mode but all that happens is MTP and Nexus5 pops up in device manager with the yellow !... im running windows 8.1
nexarz said:
Tried Plug in, uninstall and delete android composite ADB, replugged in phone.. windows goes into a installing nexus 5... but then after in device manager nexus 5 still has a yellow ! on it and saying drivers not installed... tried this in debugging mode but all that happens is MTP and Nexus5 pops up in device manager with the yellow !... im running windows 8.1
Click to expand...
Click to collapse
having a similar issue on windows 8.1. unable to access device, either shows as nexus5 or mtp depending on debugging mode
wmh said:
Plug the Nexus 5 into your computer with the USB cable.
Open Device Manager.
Find "Android Device" near the top and expand the node. Double click on "Android Composite ADB Interface".
In the properties window that pops up, uninstall and delete the current driver.
Unplug your Nexus 5 and plug it back in.
Click to expand...
Click to collapse
THANK YOU!
I've been screwing around with this thing for an hour trying to copy a new ROM to it, and I couldn't get it to work. This took 2 seconds!
Thank you again!
ahfunaki said:
THANK YOU!
I've been screwing around with this thing for an hour trying to copy a new ROM to it, and I couldn't get it to work. This took 2 seconds!
Thank you again!
Click to expand...
Click to collapse
You're welcome , just glad i could be of assistance.
Regards.
it still doesnt work for me...the only device it works on is my pre-stoneage-laptop...so eerytime i want to transfer something i first have to put it on my laptop, and then on the N5....
cant somebody just kinda copy and paste their drivers? If thats possible i need Win 8.1 Pro N x64

Unable to copy files to Nexus 5

Please help.
I have rooted and installed SuperSu and TWRP on my device.
I tried to connect my phone to my computer, it gets detected and drivers are installed.
When I cannect it as MTP, the drive on the phone does not appear on my coimputer. When I change to PTP, it appears as camera. But I can't copy files to it.
I have tried with another computer with the same result.I have rebooted the computers and I also reset my phone which didn't help.
What am I doing wrong?
Thank you
xdm9mm said:
Please help.
I have rooted and installed SuperSu and TWRP on my device.
I tried to connect my phone to my computer, it gets detected and drivers are installed.
When I cannect it as MTP, the drive on the phone does not appear on my coimputer. When I change to PTP, it appears as camera. But I can't copy files to it.
I have tried with another computer with the same result.I have rebooted the computers and I also reset my phone which didn't help.
What am I doing wrong?
Thank you
Click to expand...
Click to collapse
enable adb in developer options and then connect to your pc, that fixed connection for me
thenobol said:
enable adb in developer options and then connect to your pc, that fixed connection for me
Click to expand...
Click to collapse
if you mean usb debugging, I have already done that...
xdm9mm said:
if you mean usb debugging, I have already done that...
Click to expand...
Click to collapse
Do you just not see the device within you folders? Might be a driver issue, I had some problems with that initially.
Also, I had issues trying to transfer pictures/videos from my PC to the phone as well. IT would start the transfer but started crashing a few times before I was able to transfer everything over successfully. But that might just be a Win 8.1 compatibility or driver issues as well.
skyo12 said:
Do you just not see the device within you folders? Might be a driver issue, I had some problems with that initially.
Also, I had issues trying to transfer pictures/videos from my PC to the phone as well. IT would start the transfer but started crashing a few times before I was able to transfer everything over successfully. But that might just be a Win 8.1 compatibility or driver issues as well.
Click to expand...
Click to collapse
Yes I don't see the device. Maybe it's caused by the old Nexus 4 drivers.. anyway I uninstalled "Android Device" from my computer's device manager, unplugged the phone, then it miraculously installed the drivers... I'm copying mp3's to my phone now.
Thanks
Sounds like a driver issue. Google "Android naked usb drivers" those worked well for me

[Solved] USB suddenly stopped working

I have a Nexus 5 that I have had about a month now and I had the USB on it working before about a week ago. I plugged it in today and neither my desktop or laptop could recognize it anymore. Both computers are running Windows 8.1.1 and the issues seems to be new as I can neither get USB storage or ADB to find it. The closest I can get it to working is to switch the USB mode to PTP and it reads that but I don't want to pull photos off. When I have it in MTP, it makes the sound of it plugging in and my phone shows it is plugged into a computer but Explorer shows nothing and it says it is working normally in device manager. I've tried everything from enabling and disabling debugging, restarted both my phone and computer tried reinstalling the drivers (both by the computer automatically finding them and manually installing them) but nothing seems to work. Is it possible that Windows Update could of broke the drivers since my computer installed updates yesterday? I also have Linux on my laptop and it appears to read fine with Linux.
That's the exact issue. If you check in Device Manager you'll see it listed as 'ACER ADB Device' (or something like that). You have right-click on it, select update driver, manually check and go through the list option and choose the MTP driver and it'll work again (and with USB Debugging enabled if you don't usually have it on like me)
I theorise that it's happened cause the Acer driver is digitally signed and the Google ones aren't but I could be wrong. Either way, it's a PITA
EddyOS said:
That's the exact issue. If you check in Device Manager you'll see it listed as 'ACER ADB Device' (or something like that). You have right-click on it, select update driver, manually check and go through the list option and choose the MTP driver and it'll work again (and with USB Debugging enabled if you don't usually have it on like me)
I theorise that it's happened cause the Acer driver is digitally signed and the Google ones aren't but I could be wrong. Either way, it's a PITA
Click to expand...
Click to collapse
OK thanks. I'll give it a try because it was showing up as ACER ADB Device under device manager
EDIT: I updated the drivers and used the USB composit drivers instead and it got MTP working again. When I set it to USB composit, it installed Google's ADB drivers and the Nexus 5's USB drivers so everything is working again. Thanks for your help
EddyOS said:
That's the exact issue. If you check in Device Manager you'll see it listed as 'ACER ADB Device' (or something like that). You have right-click on it, select update driver, manually check and go through the list option and choose the MTP driver and it'll work again (and with USB Debugging enabled if you don't usually have it on like me)
I theorise that it's happened cause the Acer driver is digitally signed and the Google ones aren't but I could be wrong. Either way, it's a PITA
Click to expand...
Click to collapse
I can´t manually update driver because of this:
when i update the acer adb it says the driver is up to date and everything is all same. what to do?
Thanks! Thought I was going to go crazy. Worked for me...
i set the driver to MTP as mentioned above and the phone started to show up on the explorer but now i couldnt copy any files from my laptop to the
phone. It displays like that and if clicked yes then the copy wouldnt happen.what is the problem.
Uninstall driver, plug in device, tell windows to not auto install driver (or disconnect from internet), click to update or install driver, point to folder with drivers, install, all is done.
wangdaning said:
Uninstall driver, plug in device, tell windows to not auto install driver (or disconnect from internet), click to update or install driver, point to folder with drivers, install, all is done.
Click to expand...
Click to collapse
actually i did all the process above(when the phone was not appearing) and then i got to display the thing on the explorer. and shall i do it still what you say.
Big tree said:
actually i did all the process above(when the phone was not appearing) and then i got to display the thing on the explorer. and shall i do it still what you say.
Click to expand...
Click to collapse
That msg comes when you're in PTP mode I think...Only certain formats are supported.
Check under storage, expansion menu and make sure you are set to the first option...not PTP.
Above guy mentioned to have phone in USB debugging mode when setting up drivers.
If the device is showing then you need to point to the drivers for it (download them from google). I reinstalled windows a few days ago and had the acer issue (device first shows up in device manager as nexus 5 then switches to acer), windows wants it to be an acer device. Stop windows and then install the correct drivers,
For me I had to click the auto install in windows tray and tell it to stop. After a few times it worked.
No I'm connecting in MTP mode. Ahh its gettn irritating.

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