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Can't get internal SD to mount on computer

When I plug my phone in I have no way to transfer files to and from the Nexus 5. Nothing comes up. Tried updating the drivers, but nothing works. Please help.

I haven't been able to do this either, anyone wanna help?

connect phone to pc via usb
go to Device Manager
right click anything that looks like the phone and uninstall drivers
unplug phone
restart pc
connect phone to pc via usb
let it install drivers automatically
fixed?
Sent from my Nexus 5 using xda app-developers app

n7of9 said:
connect phone to pc via usb
go to Device Manager
right click anything that looks like the phone and uninstall drivers
unplug phone
restart pc
connect phone to pc via usb
let it install drivers automatically
fixed?
Click to expand...
Click to collapse
Nope, still nothing. My Razr HD comes up fine, but not the Nexus 5. Think it's a conflict in drivers?

Tweaken said:
Think it's a conflict in drivers?
Click to expand...
Click to collapse
definitely...the only time i ever had Nexus driver issues was when i changed from HTC to Nexus
the best i can offer is how i fixed it...get a copy of Wug's Nexus Root Toolkit and follow his instructions from deleting all other drivers and installing new ones...he offers (i think) 4 different options and you just work your way through them until one stick (the RAW drivers always work for me)
and note that the Toolkit doesn't work on 4.4 yet, so only use it to clear and update drivers
http://forum.xda-developers.com/showthread.php?t=1766475

n7of9 said:
definitely...the only time i ever had Nexus driver issues was when i changed from HTC to Nexus
the best i can offer is how i fixed it...get a copy of Wug's Nexus Root Toolkit and follow his instructions from deleting all other drivers and installing new ones...he offers (i think) 4 different options and you just work your way through them until one stick (the RAW drivers always work for me)
and note that the Toolkit doesn't work on 4.4 yet, so only use it to clear and update drivers
http://forum.xda-developers.com/showthread.php?t=1766475
Click to expand...
Click to collapse
Sweet, that did it. Uninstalled Motorola drivers, uninstalled Google ADB driver, restarted, plugged in phone, voila!

Tweaken said:
Sweet, that did it. Uninstalled Motorola drivers, uninstalled Google ADB driver, restarted, plugged in phone, voila!
Click to expand...
Click to collapse
n7of9 said:
definitely...the only time i ever had Nexus driver issues was when i changed from HTC to Nexus
the best i can offer is how i fixed it...get a copy of Wug's Nexus Root Toolkit and follow his instructions from deleting all other drivers and installing new ones...he offers (i think) 4 different options and you just work your way through them until one stick (the RAW drivers always work for me)
and note that the Toolkit doesn't work on 4.4 yet, so only use it to clear and update drivers
http://forum.xda-developers.com/showthread.php?t=1766475
Click to expand...
Click to collapse
Thank you n7of9 the link you provided worked for me.

Another solution...
Plug the phone into your computer. Go to "Device Manager" and find the Nexus <x> device where-ever it's listed (may not be called "Nexus...", though on my machine with the real drivers it was).
Right click, choose "update driver software"
Select "browse my computer"
Select "let me pick..."
Choose the option. "usb composite device"
Apply and close all windows.
Disconnect and reconnect the phone to the computer.
The phone will now allow you to move files to it properly. Something weird with proper phone drivers. I believe you need to reverse this if you need to use ADB again in the future.

This worked and also fixed another popular issue
Not only does this fix the MTP connection issue to move folders to root folder. But it also now allows me to see the preview thumbnails of my media! This was a huge problem on my other phones and many many people including me were never able to fix that. All the ideas to get around or create USB Mass Storage instead of MTP after 4.1 were fails.
Cosmicevo said:
Another solution...
Plug the phone into your computer. Go to "Device Manager" and find the Nexus <x> device where-ever it's listed (may not be called "Nexus...", though on my machine with the real drivers it was).
Right click, choose "update driver software"
Select "browse my computer"
Select "let me pick..."
Choose the option. "usb composite device"
Apply and close all windows.
Disconnect and reconnect the phone to the computer.
The phone will now allow you to move files to it properly. Something weird with proper phone drivers. I believe you need to reverse this if you need to use ADB again in the future.
Click to expand...
Click to collapse

Cosmicevo said:
Another solution...
Plug the phone into your computer. Go to "Device Manager" and find the Nexus <x> device where-ever it's listed (may not be called "Nexus...", though on my machine with the real drivers it was).
Right click, choose "update driver software"
Select "browse my computer"
Select "let me pick..."
Choose the option. "usb composite device"
Apply and close all windows.
Disconnect and reconnect the phone to the computer.
The phone will now allow you to move files to it properly. Something weird with proper phone drivers. I believe you need to reverse this if you need to use ADB again in the future.
Click to expand...
Click to collapse
Worked perfect, thanks

what worked for me
In windows 8.1
I plugged in my nexus and browsed to device manager in control panel
I uninstalled the device (and deleted the driver)
I unplugged the nexus 5
I plugged it back in
Windows recognized it as a proper MTP device
I think the problem was something to do with windows recognizing it as an ADB device (I had installed the toolkit before etc)
This fixed it for me

openlatedotorg said:
Worked perfect, thanks
Click to expand...
Click to collapse
Hi,
I did all the steps mentioned, and ran the driver test - everything works fine, success.
However, I still cant see my device in "This PC"...
What is even more weird, that it only disappeared couple of days ago, and I didnt do anything to my computer at all....
Any other way to get devices to show? (Nexus 10 or Nexus 4 stopped showing too).....
Maybe problem is that it is being shows as ACER ADB Interface? But i cant change that to MTP anyway..

Please help me! Can't connect my Nexus 5 to USB

I just got my Nexus 5 today, and I am trying to put things on the internal memory of the phone. However everytime I plug it in to install the drivers automatically, it says an error occurred during installation, and kicks me back out, and refuses to work. I use Windows XP still, 32 bit, and it asks me to search the web etc for hardware, and it never finds anything.
Does anyone know how to connect this thing? :'( I tried on my Windows 7 laptop too and same problem, except this time it worked as an SD card, but in the bootloader to root the phone it fails to install?

Google universal naked usb drivers. Try those
Sent from my Nexus 5

jd1639 said:
Google universal naked usb drivers. Try those
Sent from my Nexus 5
Click to expand...
Click to collapse
I managed to finally get my USB and camera to "install successfully" but no matter how long I wait, the storage never comes up.
:'( what is the problem?? All other phones they just install and are ready to go. This is my main Windows XP PC btw.

The mtp divers on xp can be a pain.. have a search for a thread that is somewhere on here, it covers most of the problems on xp

snappycg1996 said:
I managed to finally get my USB and camera to "install successfully" but no matter how long I wait, the storage never comes up.
:'( what is the problem?? All other phones they just install and are ready to go. This is my main Windows XP PC btw.
Click to expand...
Click to collapse
I have a Windows XP PC too and have MTP working. Try doing the following to get it working - Update windows media player to 10 or higher, install the mtppk12 = MTP porting kit and install the Microsoft user mode drivers for MTP. These should get you going.

That's way too much work. Just search for drivers in the N5 threads. I had the same problem, there's a universal driver like the person above said.
NEXUS 5

[Q] Fail to see my Nexus 5 on Win7

Hi Guys,
I had a rooted 4.4.2 device, when I got the the 4.4.3 upgrade and I think that from then I cannot see my device on my laptop.
(I am not sure of that because I CAN see it on my work desktop...)
Anyway, whatever I do - I get the following results:
1. Device manager shows me under the "Portable Devices" the brance F:\
2. When I try to install new ADB drivers, it tells me that "WPD fileSystem volume driver" is the best for me...
Storage usb connection setting is set to be MTP.
Meanwhile, I cannot see my nexus 5 files on my laptop
Please assist, Thanks!!!

dushkin said:
Hi Guys,
I had a rooted 4.4.2 device, when I got the the 4.4.3 upgrade and I think that from then I cannot see my device on my laptop.
(I am not sure of that because I CAN see it on my work desktop...)
Anyway, whatever I do - I get the following results:
1. Device manager shows me under the "Portable Devices" the brance F:\
2. When I try to install new ADB drivers, it tells me that "WPD fileSystem volume driver" is the best for me...
Storage usb connection setting is set to be MTP.
Meanwhile, I cannot see my nexus 5 files on my laptop
Please assist, Thanks!!!
Click to expand...
Click to collapse
Delete the device in device manager and then let it find it again.
Sent from my Nexus 5 using XDA Free mobile app

Thanks
If you mean to uninstall it, then I did it couple of times, and now again when the device was disconnected. Then I reconnected the device to the USB port, and scanned the deice manager for changes.
I got the same result - see attachement.

Delete then reboot both devices. Connect phone again. If same, delete device and reboot phone whilst still connected
If that fails, delete and use "universal naked driver"
Sent from my Nexus 5 using Tapatalk

dushkin said:
If you mean to uninstall it, then I did it couple of times, and now again when the device was disconnected. Then I reconnected the device to the USB port, and scanned the deice manager for changes.
I got the same result - see attachement.
Click to expand...
Click to collapse
Never seen that before. Your drivers obviously aren't set up right. Google 15 second adb drivers xda and use that to install the drivers. It'll also set up adb/fastboot which you may or may not need. It gives you the option
Sent from my Nexus 5 using XDA Free mobile app

jd1639 said:
Never seen that before. Your drivers obviously aren't set up right. Google 15 second adb drivers xda and use that to install the drivers. It'll also set up adb/fastboot which you may or may not need. It gives you the option
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
No need google.. Section 1b of the resources thread in my signature
Sent from my Nexus 5 using Tapatalk

Are you trying to use ADB mode? If so, and it's not recognizing the device, try using ADB Driver Installer. It worked for me.

dushkin said:
Hi Guys,
I had a rooted 4.4.2 device, when I got the the 4.4.3 upgrade and I think that from then I cannot see my device on my laptop.
(I am not sure of that because I CAN see it on my work desktop...)
Anyway, whatever I do - I get the following results:
1. Device manager shows me under the "Portable Devices" the brance F:\
2. When I try to install new ADB drivers, it tells me that "WPD fileSystem volume driver" is the best for me...
Storage usb connection setting is set to be MTP.
Meanwhile, I cannot see my nexus 5 files on my laptop
Please assist, Thanks!!!
Click to expand...
Click to collapse
I had a similar issue. In order to get my Windows 7 laptop to recognize my N5, I first turned off USB Degugging then connected my N5 to the laptop. Then it showed up.
Sent from my SPH-L720

optimummind said:
I had a similar issue. In order to get my Windows 7 laptop to recognize my N5, I first turned off USB Degugging then connected my N5 to the laptop. Then it showed up.
Sent from my SPH-L720
Click to expand...
Click to collapse
It's supposed to work fine even with it on, at least it did when I had it on. Tested on Win 7, 8, 8.1 and 8.1U1 lol. I never had any issues with USB ever.
Or use Linux, it'll work right away..

It's not set to Camera (PTP) instead of Media Device (MTP) ?

Case Status
Guys.
Thank you all for your kind help.
I tried at least most of your advises - but there were no joy...
I think that the best I should do now is somehow clean up my system from old drivers and related installations.
So, taking aside the option of reinstalling windows, can you share with me some procedures that will enable me to get rid of all old drivers and files and to reach a state of a clean system, so I can then start reinstalling the drivers again?
Thanks a lot!

Well... here is the solution!!!!
https://www.topnotchtablets.com/FixUSBproblems
dushkin said:
Guys.
Thank you all for your kind help.
I tried at least most of your advises - but there were no joy...
I think that the best I should do now is somehow clean up my system from old drivers and related installations.
So, taking aside the option of reinstalling windows, can you share with me some procedures that will enable me to get rid of all old drivers and files and to reach a state of a clean system, so I can then start reinstalling the drivers again?
Thanks a lot!
Click to expand...
Click to collapse

I have similar problems, and as many times as ive tried to uninstall and reinstall i cannot access it from my 1 laptop. However, another laptop connects fine to it- even though i used the same drivers on both laptops. thats the only way i was able to get it to work for me.
dushkin said:
Hi Guys,
I had a rooted 4.4.2 device, when I got the the 4.4.3 upgrade and I think that from then I cannot see my device on my laptop.
(I am not sure of that because I CAN see it on my work desktop...)
Anyway, whatever I do - I get the following results:
1. Device manager shows me under the "Portable Devices" the brance F:\
2. When I try to install new ADB drivers, it tells me that "WPD fileSystem volume driver" is the best for me...
Storage usb connection setting is set to be MTP.
Meanwhile, I cannot see my nexus 5 files on my laptop
Please assist, Thanks!!!
Click to expand...
Click to collapse

Can't see Nexus 5 folder - Windows 8

Hi, I've been trying to connect my rooted Nexus 5 to my laptop for a few hours now with no luck. It works for my desktop but it doesn't for my work laptop. Both machines recognize it as Google ADB interface in device manager but I can't see the folder on my laptop. I tried with and without USB debugging, MTP/PTP and I also installed SDK tools but none of them worked. When I try to uninstall the drivers, so I can reinstall them, it does the uninstall, I plug in the usb again and the device is there like the drivers were never uninstalled. I've attached a screenshot with the driver and the date. Any thoughts on what's causing the issue?

geolykos said:
Hi, I've been trying to connect my rooted Nexus 5 to my laptop for a few hours now with no luck. It works for my desktop but it doesn't for my work laptop. Both machines recognize it as Google ADB interface in device manager but I can't see the folder on my laptop. I tried with and without USB debugging, MTP/PTP and I also installed SDK tools but none of them worked. When I try to uninstall the drivers, so I can reinstall them, it does the uninstall, I plug in the usb again and the device is there like the drivers were never uninstalled. I've attached a screenshot with the driver and the date. Any thoughts on what's causing the issue?
Click to expand...
Click to collapse
Uninstall all drivers for android devices (and make sure you choose the option to remove the files), reboot then plug it in, what does it do? Try the universal drivers?
Also try turning off USB debugging if you have it on.
If you look through the first link in my signature there's a thread on troubleshooting driver issues

Lethargy said:
Uninstall all drivers for android devices (and make sure you choose the option to remove the files), reboot then plug it in, what does it do? Try the universal drivers?
Also try turning off USB debugging if you have it on.
If you look through the first link in my signature there's a thread on troubleshooting driver issues
Click to expand...
Click to collapse
I've checked that guide already as it is first to pop on google search. I uninstalled and removed software as you said and it installed Android ABD Interface drivers now. Which I imagine are the same but not device specific. Still not response from my phone though. I can see it under Devices and Printers as well but no folder pops. It works on Windows 7 at home and I tried it on a machine with Windows XP as well and it works fine.

geolykos said:
I've checked that guide already as it is first to pop on google search. I uninstalled and removed software as you said and it installed Android ABD Interface drivers now. Which I imagine are the same but not device specific. Still not response from my phone though. I can see it under Devices and Printers as well but no folder pops. It works on Windows 7 at home and I tried it on a machine with Windows XP as well and it works fine.
Click to expand...
Click to collapse
Not sure then. Try this: http://forum.xda-developers.com/showpost.php?p=47165389&postcount=3
If not then try asking in the driver thread.

Enable USB debugging mode if its not on. I usually turn on and off and then connect it to your PC.

badboy47 said:
Enable USB debugging mode if its not on. I usually turn on and off and then connect it to your PC.
Click to expand...
Click to collapse
OP wants to connect in MTP, not for adb I think lol. No need to turn it on, and on some devices I've had in the past it won't show up if you have it on :/

nexus 5 usb connection issue

hi
so im on stock android 5 rooted. i can connect to my laptop via usb in fastboot mode but when the phone is on it does not connect (only charges)
and nothing shows up in device manager. what can i do?

kashsih93 said:
hi
so im on stock android 5 rooted. i can connect to my laptop via usb in fastboot mode but when the phone is on it does not connect (only charges)
and nothing shows up in device manager. what can i do?
Click to expand...
Click to collapse
Chances are it is a driver issue with the computer. Does it appear on another computer with the same cable?
Uninstall old drivers and then re-install the Nexus 5 drivers https://dl-ssl.google.com//android/repository/latest_usb_driver_windows.zip

Jnewell05 said:
Chances are it is a driver issue with the computer. Does it appear on another computer with the same cable?
Uninstall old drivers and then re-install the Nexus 5 drivers https://dl-ssl.google.com//android/repository/latest_usb_driver_windows.zip
Click to expand...
Click to collapse
doesnt appear on any other computer

Go to "Settings", then "Storage". Click on menu in the upper right side of the screen, the three small squares, and “USB Computer Connection” drop down should show. If it does then change to PTP and see if the computer can see it.
If you don't get the "USB Computer Connection" drop down then its probably the USB drivers OR the cable!
I'd uninstall drivers from the computer by connecting phone to the computer right clicking on computer icon, choose manage, device manager, under usb you should see nexus 5 or unknown(with a yellow triangle). Right click and uninstall. Reboot computer and install the drivers listed on googles website for the nexus 5. You may have to just connect you device to the computer and let it try to install then right click Nexus 5 or Unknown again and choose update drivers and browse to the unzipped downloaded usb drivers.
If that doesn't work then i'd buy a replacement usb cable. I got so many of these laying around did you try this yet?
Are you running stock or a rom? Might be something with a rom. I remember having a similar issue several years ago with this, i'm pretty sure it was a driver issue, possibly a rom. Heck the micro usb connection on your phone could be full of dust and junk and isn't making a connection.

https://plus.google.com/u/0/103583939320326217147/posts/BQ5iYJEaaEH
This has proven to work when usb drivers aren't working in recovery! Just thought i'd pass this your way in case it helps.

Jnewell05 said:
Go to "Settings", then "Storage". Click on menu in the upper right side of the screen, the three small squares, and “USB Computer Connection” drop down should show. If it does then change to PTP and see if the computer can see it.
If you don't get the "USB Computer Connection" drop down then its probably the USB drivers OR the cable!
I'd uninstall drivers from the computer by connecting phone to the computer right clicking on computer icon, choose manage, device manager, under usb you should see nexus 5 or unknown(with a yellow triangle). Right click and uninstall. Reboot computer and install the drivers listed on googles website for the nexus 5. You may have to just connect you device to the computer and let it try to install then right click Nexus 5 or Unknown again and choose update drivers and browse to the unzipped downloaded usb drivers.
If that doesn't work then i'd buy a replacement usb cable. I got so many of these laying around did you try this yet?
Are you running stock or a rom? Might be something with a rom. I remember having a similar issue several years ago with this, i'm pretty sure it was a driver issue, possibly a rom. Heck the micro usb connection on your phone could be full of dust and junk and isn't making a connection.
Click to expand...
Click to collapse
I can see “USB Computer Connection”, changing to PTP doesn't help.
Tried 4 different cables and 3 different laptops, no luck
Running stock ROM installed from Nexus Root Toolkit
In fastboot mode, device manager shows "Android Device" > Google Nexus 4 BootLoader Interface".
Any suggestions on what to do next?

kashsih93 said:
I can see “USB Computer Connection”, changing to PTP doesn't help.
Tried 4 different cables and 3 different laptops, no luck
Running stock ROM installed from Nexus Root Toolkit
In fastboot mode, device manager shows "Android Device" > Google Nexus 4 BootLoader Interface".
Any suggestions on what to do next?
Click to expand...
Click to collapse
1-install lg drivers and also update to twrp 2.8.2
2-take a complete backup of your phone and try some other rom instead of one you are using
3-also update your windows too
4-full wipe your internal partition before installing new rom
5-try some other kernel