Hi all,
I'm having an issue with my moto g xt1032. I wanted to unlock the bootloader to root my phone, but it's refusing to see computers as USB devices. What I mean is that my phone recognizes that it's plugged in, since it charges fine, but I don't see the phone on the computer. I do not get a popup, It doesn't appear in Devices and Printers or in Device manager (win 10 x64). I've tried on windows 10, windows 7, ubuntu 15.04 and antergos (arch linux) on both 64 bit and 32 bit machines. Also adb doesn't detect the phone although debugging is enabled (no notification on the phone though...) and when in the bootloader fastboot doesn't find it either.
I recently sent my phone back to Amazon for another problem (phone rebooting when plugged in and randomly refusing to charge), but when they said they were going to charge me to reflash the stock ROM I asked them to send it back without doing anything. I think they did it anyway since after receiving it the problem had stopped.
Now it's refusing to connect to my PCs so I think maybe it's a hardware issue? I don't want to send it back to Amazon again since the customer service was less than pleasant to deal with.
Does anyone know what I can do?
D Robins
EDIT: Forgot to say, I've tried multiple cables and this did work before with the same pc with the same cable.
Have you tried different usb cables?
yes, I've tried 3 different cables, including an Amazon basics one. It's definitely a data transfer cable. I forgot to mention in my post that this used to work until I sent my phone back to amazon.
What Bootloader version is stated on the Fastboot screen?
I think it's v41.18
When trying Fastboot in Ubuntu - use the command: sudo fastboot devices
when using sudo fastboot devices i get the response:
Code:
$ sudo fastboot devices
???????????? fastboot
is that normal for this phone?
drobins said:
when using sudo fastboot devices i get the response:
Code:
$ sudo fastboot devices
???????????? fastboot
is that normal for this phone?
Click to expand...
Click to collapse
That can occur. Ignore it and try the command: fastboot getvar all
Edit: I have encountered this many times, usually disconnecting / reconnecting phone resolves it.
Hi! I had this problem a few weeks ago with an XT1032. The phone was charging fine but PC did'nt recognize it. After trying 5 USB cables I took it to service and the problem was a broken USB port. At the beggining the PC said something like "USB Device not recognized" and disconnected it inmediately, after some days the computer stopped detecting the phone at all.
I suggest you taking it to service. In other brands like Samsung this happens a lot a comes along with slow charging speed even with 1A or 2A chargers (happened to my sister's S3)
Hope this helps you, regards.
Related
Hello suddenly my nexus s stopped connecting with data with the pc it only charges, tried with 3 diffrent computers with diffrent os , no menu popping on nexus and nothing connected on the computer(like i didnt connect anything), i removed the battery left it for some time installed stock rom still nothing.It was acting normally for a second and the other it stopped any help appreciated!
Are you sure you're using the cable that came with the phone? I have an LG Wink featurephone here that uses the same connector at the phone end -- its cable will charge my Nexus S (using the computer, obviously, but also when used with either the LG or Samsung charger) but no USB connection happens when I use it. Only the cable that came with my Nexus S provides a USB connection when I connect to the computer. I guess there are pinout differences between the two cables.
If you're sure you're using the right cable, I would guess that it's gone bad if it doesn't work on any computer. You can buy an (overpriced) replacement from Samsung or maybe a cheaper one on eBay or at a retail store. If the latter, be sure the seller lists it as compatible with the Nexus S.
it happened with the original cable ppfff i dont know...
same problem
stavros86 said:
Hello suddenly my nexus s stopped connecting with data with the pc it only charges, tried with 3 diffrent computers with diffrent os , no menu popping on nexus and nothing connected on the computer(like i didnt connect anything), i removed the battery left it for some time installed stock rom still nothing.It was acting normally for a second and the other it stopped any help appreciated!
Click to expand...
Click to collapse
Hi
I have the same problem
I have no idea what the problem could be.
We are not alone with this problem: code.google.com/p/android/issues/detail?id=13553
Now installed stock rom as well but still the same problem.
If i starting the NS in the bootloader mode the phone is not recognized by the computer.
It would be great, if someone knows a solution!
polandy said:
Hi
I have the same problem
I have no idea what the problem could be.
We are not alone with this problem: code.google.com/p/android/issues/detail?id=13553
Now installed stock rom as well but still the same problem.
If i starting the NS in the bootloader mode the phone is not recognized by the computer.
It would be great, if someone knows a solution!
Click to expand...
Click to collapse
I've been trying to get help with this for weeks. No one is even responding to my posts. I thought it was something OBSURDLY simple, such that people didn't even want to waste their time responding to me.
Seeing same problem, No connetion via USB
Posted problem in General,, http://forum.xda-developers.com/showthread.php?t=1104245
Tried different cords, different computers and operating systems,, did cold start several times on phone (removed battery) still no luck, I am running totally stock
Curious do any of you have the Google Music Beta?? (maybe a over zealous rights thing?)
just tried it with a Win 7 machine that had never seen it before and it said it could not recognize the device,, me thinks that the MS device driver DB is messed up buy some recent Win update??
i sent it to samsung to change my usb slot because after connecting to pc and nothing happen when i went to charge the phone it took 5 hours to get to 30% so iam almost sure that mini usb slot malfunctions
stavros86 said:
i sent it to samsung to change my usb slot because after connecting to pc and nothing happen when i went to charge the phone it took 5 hours to get to 30% so iam almost sure that mini usb slot malfunctions
Click to expand...
Click to collapse
My phone charges just fine. And my USB connectivity was fine until I manually installed 2.3.4.
~I had usb connection problems after upgrade to 2.3.4 a bit different but I managed to get the USB back by formatting the SD card.
see here
Acnescar said:
~I had usb connection problems after upgrade to 2.3.4 a bit different but I managed to get the USB back by formatting the SD card.
see here
Click to expand...
Click to collapse
I was on 2.3.3 when this happened, i tried to flash 2.3.4 then and again it didnt work but the strange thing is that when i was moving the mini usb the first times up and down it was shown for a moment as a broken usb device.Then this stopped and was not shown at all on the computer and finally the phone charged super slow when connected to electricity
Beginning to believe that it is a physical prob with USB connector on phone. It seems to start/stop charging when wiggling usb on phone but no mounting. Doe anyone know best way to resolve , T-mobile but bought from Best Buy? so to Best Buy? FOR SUPPORT /EXCHANGE? suggestions?
I've seen loose connections before. My suggestion ain't the cheapest but the plug, on the cable end, shouldn't wiggle. I went to a corporate sprint store, the ones that actually have working display phones, and got their usb to micro usb data cable. The thing with that cable is when you plug it in the phone side, it goes into the jack firmly. You can almost feel the little locking tabs click into place. There should be no play or wiggle with that cable as long as there's no damage or abuse with the jack on the phone. IMO, that's a good data cable. It's never given me problems before.
Also, sometimes the cable is only wired for charging. A true data cable will be wired correctly and be able to both charge and transfer data. Usually the cables that come with the phone are crap quality. I don't know if my suggestion will help but it won't hurt to have a good cable for data transfer and flashing. The last thing you want is a flaky connection from a cheap cable when you're flashing roms. Russian roulette with bricking a phone in a worse case situation.
Did you try reboot the computer and the phone? How about a different usb port? How about unplug any other usb device in case it's conflicting for some unknown reason? It sounds like so many people with windows 7 are having problems. Usually always happens with a new os that's released. Xp, for flashing devices and programming different hardware devices, has never given of a problem. I have a small partition with xp on it just for that purpose only.
off to Samsung for repair for me...
After time on phone with them and a factory reset belief is that the usb connector is defective. BTW Best Buy just hands off to Samsung 1-800 #
So Back to a barely functional G-1 for a while, glad I could find it!
So is Samsung or the carriers replacing or fixing units?
My USB data died shortly after 2.3.4 ota update.
Wifi FTP is fine for data transfer but I want USB debug to work...
Shame on google and Samsung, this bug has been around for months.
no shame on anyone...
I went through a factory reset with Samsung on phone that isolated the problem to what is apparently a loose usb connector, nothing to do with software... only hassle is sending it in for repair, as` mentioned problem needs to be dealt with Samsung customer service (not carrier or Best Buy), they were fine on phone...
Hi,
I am having all kind of problem with my nexus s 4g. I searched around and found some people had their problems because they had the wrong cable. Is there really a difference between non-samsung cables and samsung cables ? Thanks
What kind of problems? I've had problem with the touchscreen responding weirdly when using a different amperage charger. No problem when using ANY cable on the stock charger or on the computer though.
optimusv45 said:
Hi,
I am having all kind of problem with my nexus s 4g. I searched around and found some people had their problems because they had the wrong cable. Is there really a difference between non-samsung cables and samsung cables ? Thanks
Click to expand...
Click to collapse
Yes, if you are going to be using adb, or fastboot it is recommended to use the USB cable that came with it. I have used other cables before on the Nexus, and fastboot or usb debugging won't read at times.
Hope this helps.
I have a LG cable. I connected my phone to the computer ( i tried this on a couple different computer ) and i do not see my phone as mass storage device i can only see it as Unknown in Device Manager. I called Samsung and they told me there is no driver for this phone. I have tried PDAnet ( at the page where it asked me to plug in my phone nothing was detected )and have installed SDK with google usb driver. I have also tried Samsung_Mobile_USB_Driver_V1.3.800.0.msi.... . I went to Update Driver and selected List all drivers to have it display all drivers on my computer and there was no ADB devices....
polobunny said:
What kind of problems? I've had problem with the touchscreen responding weirdly when using a different amperage charger. No problem when using ANY cable on the stock charger or on the computer though.
Click to expand...
Click to collapse
You don't need to install ADB drivers for the mass storage to be detected.
A standard mass storage driver is used when plugged in a computer so you don't need administrator rights.
mabry, that's very strange. Unless the cable is defective, you shouldn't have any issue with adb or fastboot. I've used a cable from an LG phone, a cheap winding cable and at least 2 other cables I've found on the spot (at my parents house) to do adb and pull stuff from the phone while I was away from home. They all worked flawlessly *shrugs*
I have tried two different LG cables and a HTC cable from a HTC windows phone ( dont think that matter..) In total i have tried three cables and on three computers , all same result... I do have the newest 2.3.7 update from Sprint... i bought this phone off of a kid who hasn't been paying his bills so the phone itself hasn't been released for new services but i don't think that would affect how it connects to a computer ...
polobunny said:
You don't need to install ADB drivers for the mass storage to be detected.
A standard mass storage driver is used when plugged in a computer so you don't need administrator rights.
mabry, that's very strange. Unless the cable is defective, you shouldn't have any issue with adb or fastboot. I've used a cable from an LG phone, a cheap winding cable and at least 2 other cables I've found on the spot (at my parents house) to do adb and pull stuff from the phone while I was away from home. They all worked flawlessly *shrugs*
Click to expand...
Click to collapse
everything else on the phone works fine. The port itself looks fine and it charges fine ... when connected to a computer or the power adapter...
i have downloaded an app from the market and its called USB host controller. I started the app and on the Info page of the app it shows.."S3C USB Host driver not found!" and "Root hub is not present, USB Host mode not active or not available"... does that mean there is something wrong with the phone itself ?
Cased sealed went to Spring and bought a data cable from them. Now my phone is working just fine. They said sometimes different cables will have pins for different function ( charge, data etc..) Will THANK all that tried to help
optimusv45 said:
Cased sealed went to Spring and bought a data cable from them. Now my phone is working just fine. They said sometimes different cables will have pins for different function ( charge, data etc..) Will THANK all that tried to help
Click to expand...
Click to collapse
Tried to tell ya... lol. J/K
optimusv45 said:
Cased sealed went to Spring and bought a data cable from them. Now my phone is working just fine. They said sometimes different cables will have pins for different function ( charge, data etc..) Will THANK all that tried to help
Click to expand...
Click to collapse
Except those cables you tried all have data pins connected, because they were meant to be used with smartphones...
Happy it's working for you, but strange problem nonetheless.
1. phone working 100%. USB and all.
2. previously had USB debugging on, plugged into PC & needed ADB drivers so installed the Motorola ones.
3. Windows then tells me unrecognized device, swapped cable, tried different PC, no go. all the same.
4. Whilst in fastboot, same issue.
Things were fine prior to this, which is why I'm finding it odd. I did have USB debugging on & the device plugged in when I installed the drivers but I'm not sure if this was the cause or not. Any help?
Would the usb connector on the phone happen to be stuffed?
Do you have any Linux machines around?
It sounds like typical Windows driver issues, unfortunately.
Sent from my SPH-D700 using xda app-developers app
Windows can't identify the device to even install a driver, this is why I'm finding it a little bizarre. I do have Linux live cds I guess ill give that a try
Rzeractor said:
Windows can't identify the device to even install a driver, this is why I'm finding it a little bizarre. I do have Linux live cds I guess ill give that a try
Click to expand...
Click to collapse
Would be interesting at least to see what lsusb says.
My device kinda works still, although the screen is broken... Should say something like 22b8:0228 for your Motorola.
Edit - and I guess what I meant to say, is if Windows installs the wrong drivers it may be getting something hosed up.
Nope, no go. Lsusb doesn't even seem to recognise it.
However, when I did factory reset the phone, and plugged it into a mac, the phone responded by telling me that it was in 'charge only' mode; and that usb debugging was enabled [which I did]. Which techincally meant it was working!
but, as soon as I tried to plug it into a PC, same unknown device issue. Back into the Mac, and didn't even register. I'm stumped
Very bizarre.
Any other ideas?
What do you mean lsusb doesn't recognize it...? What's the output?
Sent from my SPH-D700 using xda app-developers app
arrrghhh said:
What do you mean lsusb doesn't recognize it...? What's the output?
Sent from my SPH-D700 using xda app-developers app
Click to expand...
Click to collapse
The output doesn't even list the device connected. I tested this with random flash drives and such, libusb sees them, but when the phone itself is plugged into the machine, it lists the same items [I assume the usb bus] as when it isn't plugged in.
As I said, very bizarre. This seemed to have happened when I had the phone connected to the PC whilst installing the motorola drivers. Weird. & that the phone only charges via a mains plug now, and not thru usb directly.
You said you tried a different cable & PC... did you?
It does sound like USB is broken, water damage perhaps? Seems popular nowadays
(kidding, my Q was water damaged...)
If USB doesn't work in fastboot mode, on multiple USB cables (I'm assuming you have the OEM cable and have tried it first), multiple USB ports, and multiple computers... It does sound like the port is somehow fried. Never heard of such a thing, to be honest. Even my water damaged Q eventually started working on USB again and I was able to RSD it back to stock.
I have already submitted the RMA for this since it is refurbed and I only have a few days left to return it, but I thought I double check here.
I can charge fine, but with two different cables (one is geniune ASUS), I can not get a PC to even acknowledge I plugged in the TF700T....both LInux and Win7.
This doesn't seem to be a common a problem, or I fail at searching so I am assuming it is damaged USB port....
sjgieson said:
I have already submitted the RMA for this since it is refurbed and I only have a few days left to return it, but I thought I double check here.
I can charge fine, but with two different cables (one is geniune ASUS), I can not get a PC to even acknowledge I plugged in the TF700T....both LInux and Win7.
This doesn't seem to be a common a problem, or I fail at searching so I am assuming it is damaged USB port....
Click to expand...
Click to collapse
Coud be. Could also be that you do not have the correct drivers installed...
Did your PC install drivers the first you connected to it?
berndblb said:
Coud be. Could also be that you do not have the correct drivers installed...
Did your PC install drivers the first you connected to it?
Click to expand...
Click to collapse
On Linux you don't need a driver. If neither dmesg nor lsusb show any trace of the tablet on more than one PC, I'd also say it's a broken USB port on the device.
Yep lsusb shows nothing...fresh win7... load back it goes....
Sent from my Galaxy Nexus using Tapatalk
I bought a used Pixel 1 (non-Verizon). I have OEM unlocked it, and restarted into bootloader through adb. At that point, my MacBook can't recognize the device any more. It's not there when I use "system_profiler SPUSBDataType" and fastboot doesn't see any devices. I've tried new cables (I bought a belkin one), and I tried connecting to a Raspberry Pi (I don't have any PCs). I have the same issue no matter what. I've been trying random advice for the last week, but no luck. Can someone please help?