It seems like my Galaxy S6 from ThreeUK got a bit of water in it while cleaning. The phone was on while it happened and it continued working perfectly well for a while. After a few minutes the screen starting flickering, showing snow, discoloring (everything got pinkish). Now it sometimes works normally and sometimes doesn't which makes me think there could be some liquid stuck in it somewhere. The water damage indicator in the SIM slot has not been tripped (it's white). The phone seems to sometimes randomly restart (hasn't done that for a day now), but other than that, the touchscreen is responsive, only the screen seems to be blacked out and then suddenly come back to live. Any ideas of what I should do? It has been like this for over 24 hours now and I have been unable to turn it off.
If the sticker isn't showing water damage and your warranty is still valid I would go with that route and contact Samsung. How exactly were you cleaning it where so much water got into it to screwed up the phone?
Sent from my SM-G920T using XDA Free mobile app
Bring your S6 back to Samsung for warranty repair.
Before send it to Samsung, put the phone (powered off) in a rice bag for a night or better 24h.
After that, it will be completely dry.
And then, send it for repair, because, if they found water in it, even if the water indicator is white, you warranty is voided.
Related
Phone has been exposed to rain, at first did not work at all. Then he turned on the band appeared on the screen is very much in 3d mode, 2d too much
Hello
If you aren't familiar with opening things up you'd better take it to some phone repairing service if the phone isn't anymore in warranty (even if I don't believe that warranty will cover up such a thing). At the easiest and happiest your phone has only a few contacts gone bad and cleaning them up would do the trick. Worse scenario - you got water between screens or some electronics is gone bad.
Advice: when you got water in your electronic device PLEASE take off battery and let it dry well - about 12 hours minimum and only after that put on the battery and power it up.
Last night, I went into the pool with my S5, and me and a couple friends took selfies, and the phone was in the pool for maybe 15 minutes. After, I put the phone out (it was still wet) and it stayed there for maybe another 45 minutes. I dried the phone out with a towel, and came home, turned it off, and let it sit on on my stand for a bit. And my phone worked fine.
I turned my phone on in the morning, and the phone popped up with a, "SD card has been unmounted unexpectedly" but the SD card was still in.. later in the day I took off the case, and the back cover was covered in moisture. I wiped the moisture off, popped open the cover, and checked the SD card which was still in. I took it out, and put it back in, and it worked fine.
I checked the battery, and the water damage indicator was pink. But the phone works fine, and I don't notice any malfunctioning in the camera, screen, or performance. What does this mean? Is there water damage?
Goto samsung care with ur galaxy s5
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Glady 007 said:
Goto samsung care with ur galaxy s5
Sent from my SM-T211 using XDA Free mobile app
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What will that do for me? If there's no difference in performance or battery life, or the camera and screen?
rmerani said:
What will that do for me? If there's no difference in performance or battery life, or the camera and screen?
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There can be something damaged, you may not know it just yet till you use something that might not work properly.
Got insurance, use it if they find something.
Glady 007 said:
Goto samsung care with ur galaxy s5
Sent from my SM-T211 using XDA Free mobile app
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Water damage is not cover by warranty.
It's sad, they sell the devices and even show them on TV getting wet but the fine print in the warranty and the carriers have said they are not covered.
Basically treat the phones as you would any regular phone and consider any "water resistant" claims they have as maybe a bonus in case it ever did get wet.
Also keep in mind the phone is only rated to go so deep and be wet for so long, though I consider all useless since it's not covered by warranty for water damage still.
Insurance claim, with deductible, would be only option if it's damaged. Otherwise if it's working consider yourself lucky.
Hi,
I own a moto g which accedentally dropped in water. i took it off and it was working fine for few min. After some time i noticed some water inside my screen and my touch was not working. I left my phone for some time. After an hour when i restarted my phone my touch was working. To dry down the water, i kept my phone under shady sun light for about 2 hours. Now when i try to switch it on the led light is blinking 3 times as if it do when the battery drains. I tried to charge my phone and now the LED light is blinking and later it stopped.
my doubt is If my circuits are crashed will the LED light blink. Because i used my phone before if completely dried off.
Can any one say weather to keep hopes on my phone of getting it back or not.
I also had the same problem on the same day you faced, On 31st jan 2015, by mistake I dropped my phone inside a tub full with water, I took it out immediately it was working fine then but after 10 minutes the battery % got down from 30% to 11% suddenly, then I dried it off in the sunlight for almost 2 hours and also kept it in rice for 2 to 3 hours it worked fine but at night when I was talking to a friend the phone suddenly got disconnected and no sims detected message came up then I switched it off and tried restarting it but it never did, then I removed the sims and kept it open under the fan for the whole night and next day I went to the official service centre and handed it over to them it is now in the service centre and they told me that the motherboard is damaged, I did not mentioned anything about the water damage actually, I told them only that my phone is not restarting, since my phone is under warranty the company will provide the motherboard chip and I don't have to pay anything but the thing is that I am very sad because I had recently updated it to lollipop 5.0.2 which was amazing I was really enjoying it but suddenly this happened and I don't think my phone will be the same which it was......:crying::crying
Posted in the wrong thread.
@sivasis Also its not right to deceive moto, you dropped in water and didn't tell them. It was your fault that its damaged not theirs. That's fraud bud.
Sent from my XT1023
@alex_is_the_1 I am not blaming Motorola company the thing Is I am just sad that I had many important things in my phone and I loved my phone, the service centre people are taking a lot of time to repair it any day I call them they will just answer that it will take 10 more days and I am pissed. :crying: :crying: :crying: , I am feeling very bad without my phone actually.
sivasis said:
@alex_is_the_1 I am not blaming Motorola company the thing Is I am just sad that I had many important things in my phone and I loved my phone, the service centre people are taking a lot of time to repair it any day I call them they will just answer that it will take 10 more days and I am pissed. :crying: :crying: :crying: , I am feeling very bad without my phone actually.
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I never said you blamed them, I simply said you are deceiving them. If you look under the warranty conditions warranty is void of you caused the malfunction. Which you did by dropping it in water. It may have been an accident but moto does not legally have to fix your mess up. Understand?
Sent from my XT1023
jeevan2893 said:
Hi,
I own a moto g which accedentally dropped in water. i took it off and it was working fine for few min. After some time i noticed some water inside my screen and my touch was not working. I left my phone for some time. After an hour when i restarted my phone my touch was working. To dry down the water, i kept my phone under shady sun light for about 2 hours. Now when i try to switch it on the led light is blinking 3 times as if it do when the battery drains. I tried to charge my phone and now the LED light is blinking and later it stopped.
my doubt is If my circuits are crashed will the LED light blink. Because i used my phone before if completely dried off.
Can any one say weather to keep hopes on my phone of getting it back or not.
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You must have had disassemble the device (specially the battery) first then clean it with lacquer thinner before you dry.
Or better to take it in Service Center.
@alex_is_the_1 Whatever be the matter the good thing is today I got my mobile fully repaired and I did not have to pay anything and the bad thing is it has kitkat 4.4.4 version, I have to again download that lollipop update
This was an apparent issue on s7 based on Google search.
I am getting this error message on a s8+ that has never seen water. It's been like this for about a week.
Kinda strange for a phone touted as waterproof.
Correct me if wrong but samsung warranty is voided on water damage?
Anyway to reset this?
Anyone with thoughts?
Sent from my SM-G955U using Tapatalk
I don't think it implies you have water damage. The warning is to prevent you from trying to charge if the port is wet after being exposed to water. You may just have a faulty port.
My first s7 did this and eventually would not charge anymore , and had to get a replacement
Sent from my SM-G955U using Tapatalk
It will wireless charge still.
Normally shows up fire a bit after the phone gets wet. Once it does it will go away.
I've gotten my phone wet all works great.
If you truly haven't gotten the phone wet or take it back because it might have an issue.
If the phone has nevee been wet then there is a problem.
Now if you live In the area where the humidity is high.
The that can trigger it also.
OMG the same thing is happening to my phone I've only had it for about 30 to 40 days-and like yours never seen water and it's giving me that moisture warning it has to be something wrong with these phones they need to give us our money back or replace them
Same thing just popped up on mine. I've had this phone for a week. Granted it's a really humid and rainy day here but this phone hasn't seen a drop of moisture.
Sent from my SM-G955U1 using XDA Free mobile app
Try giving the connector/port a wipe with some isopropyl/rubbing alcohol. This should clear the error.
so I have had this issue for about 2 weeks. the first time....it wouldn't charge. so I waited 3 hours and it still wouldn't charge. I turned my phone off and turned it back on and it worked fine. couple of days later it did the same thing....and then again. then yesterday....it restarted my phone at least 10 times and it was still saying moisture detected. MY PHONE HAS NEVER GOTTEN WET!! I googled and ever since the last mandatory update....alot of ppl are having this issue. so today....again...I can't charge my phone. i called tmobile and they are replacing my phone. i checked the little card inside the SIM card slot and it does NOT show water damage so it is a SYSTEM ISSUE!!! come on samsung!!! first the NOTE 7 issue....now this?! so tomorrow I'm getting a brand new phone being sent to the store and lets see what happens with this cause now I can only use my wireless charger which takes HOURS to fully charge my phone!!!!
Samsung has a hard rule, no repairs for water damage ever. I had to jump through hoops to get a brand new note fixed even after they agreed to fix it, the repair facility tried to not do it, more time in the phone with customer service. Samsung will go out of their way to deny warranty work and make you tell every higher person in the customer service chain your entire story over and over again. Terrible customer service unless you have a lot of patience and a lot of time to sit on hold.
mandyed66 said:
so I have had this issue for about 2 weeks. the first time....it wouldn't charge. so I waited 3 hours and it still wouldn't charge. I turned my phone off and turned it back on and it worked fine. couple of days later it did the same thing....and then again. then yesterday....it restarted my phone at least 10 times and it was still saying moisture detected. MY PHONE HAS NEVER GOTTEN WET!! I googled and ever since the last mandatory update....alot of ppl are having this issue. so today....again...I can't charge my phone. i called tmobile and they are replacing my phone. i checked the little card inside the SIM card slot and it does NOT show water damage so it is a SYSTEM ISSUE!!! come on samsung!!! first the NOTE 7 issue....now this?! so tomorrow I'm getting a brand new phone being sent to the store and lets see what happens with this cause now I can only use my wireless charger which takes HOURS to fully charge my phone!!!!
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I've had issue with this as well but it's disappeared for the last few weeks not sure why......
Is there any chance that sand could cause the moisture alert? I had the same issue for an entire day, the phone did not get wet, but I live in a very sandy area and figured a grain of sand had triggered the alert. Just curious..
All you need ti do to fix this is plug in the cable then quickly restart phone without taking the charger out and when it comes back on seeconds later its fine
I've also had this problem for the past couple of days. Have had the alert before (phone has never been wet, but I used to live in a humid environment and mostly happened when my finger had been sitting over the connector). Then yesterday it stopped charging - very convenient not having a working phone while moving house and starting a new job /s.
I don't think hacks like rebooting while plugged in are an OK solution; I've never been unable to charge any phone during regular use before!
Reading around the net, Samsung has obviously pushed an update that has either increased the sensitivity of the cut-off, or just has a bug. Perhaps in response to issues with wet phones shorting and causing damage, and want to push warranty claims as user error or damage.
I've had an S3, S4, S6 and now S8; between this and Bixby hijacking my phone and constantly pushing updates to itself my next handset might be a Pixel.
Stifler87 said:
All you need ti do to fix this is plug in the cable then quickly restart phone without taking the charger out and when it comes back on seeconds later its fine
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This worked for me. Thanks! Going to call T-Mo tomorrow though to get it replaced.
I'm having this issue with my Note 8 that is less than 2 months in use, Samsung is collecting it for repair on Friday and it will 7 to 10 days, phone have Not been exposed to moisture and won't work in the DeX station either, there is clearly a problem with charging ports on several different Samsung devices, fingers crossed it will come back fixed up OK with no more hassle
j_hansen said:
I'm having this issue with my Note 8 that is less than 2 months in use, Samsung is collecting it for repair on Friday and it will 7 to 10 days, phone have Not been exposed to moisture and won't work in the DeX station either, there is clearly a problem with charging ports on several different Samsung devices, fingers crossed it will come back fixed up OK with no more hassle
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Could be an app causing it or multiple other things as mine just suddenly stopped doing it after an update a long while back.
Another thing was I have it a good rinse and then let it dry my phone on a stand so any water would move down and out.
I've been down all avenues including deleting apps and booting into safe mode that disables 3rd party apps, couple of factory resets and few hard resets from recovery and also have a problem with phone not detecting my brand new DeX, this digs deeper than I want to deal with now so Samsung can fix it since I did nothing wrong, I look after my phones really well, this is my first note to have a problem so I'll give Samsung the chance to put it right without me having a husdyr fit
So a week ago I fell into salt water with both my company's phone and my own phone. Company's phone got fried instantly but my one managed to survive until the next day. I dismantled the battery and did all the common steps (rice for a few days, clean it etc) and after a week its kinda working. Everything seems fine except the fact that sometimes the screen colors fade, sometimes shakes or touches random stuff without me touching anything. The questions are should I leave it for more days to dry? Is it going to end up dying?Should I send it off to fix it or would it be cheaper just to get another phone?