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Hey guys, whatsup? Anyway, first post here on the forums, but I've been hangin' around here since sometime last year when I got my first aria. Just recently I got an HTC Inspire. Everythings been going great the last few months with it, rooted and running Android Revolution nosense... until today.
I was out fishing when I got a phone call. When I went to hang up I dropped my phone into about 2 inches of water on the side of the pond. I picked it up after about 4-5 frantic seconds of getting out of my chair and going down the bank to get it. I immediately removed the battery and let it dry out. I came home about and hour later and the phone was completely dry looking so I decided I would try it out and hope for the best. Put the battery in and turned it on and... Vibrated 3 times and the LED was flashing red. Took the battery back out and put the phone and battery in a bag of rice. I have used the little rice "trick" on a past phone and worked out for me fine.
Now to sum my story up,
Dropped Phone in water
Removed Battery Immediately
Put battery back in hour later
Powered up
Vibrated 3 times and flashing red led
Removed battery and put in rice
So my question, what does the vibrations and led mean? Is my phone FUBAR? I have the att insurance so I'm covered on water damage. Trying to avoid the deductible.
Any Help is greatly appreciated.
rj 420x said:
Hey guys, whatsup? Anyway, first post here on the forums, but I've been hangin' around here since sometime last year when I got my first aria. Just recently I got an HTC Inspire. Everythings been going great the last few months with it, rooted and running Android Revolution nosense... until today.
I was out fishing when I got a phone call. When I went to hang up I dropped my phone into about 2 inches of water on the side of the pond. I picked it up after about 4-5 frantic seconds of getting out of my chair and going down the bank to get it. I immediately removed the battery and let it dry out. I came home about and hour later and the phone was completely dry looking so I decided I would try it out and hope for the best. Put the battery in and turned it on and... Vibrated 3 times and the LED was flashing red. Took the battery back out and put the phone and battery in a bag of rice. I have used the little rice "trick" on a past phone and worked out for me fine.
Now to sum my story up,
Dropped Phone in water
Removed Battery Immediately
Put battery back in hour later
Powered up
Vibrated 3 times and flashing red led
Removed battery and put in rice
So my question, what does the vibrations and led mean? Is my phone FUBAR? I have the att insurance so I'm covered on water damage. Trying to avoid the deductible.
Any Help is greatly appreciated.
Click to expand...
Click to collapse
Sounds like hardware failure if it vibrates 3x
Leave it in the rice for a day or two without the battery. See if it comes back a live.
Damn, that was exactly what I was hoping I wouldn't hear. Anyway thanks, I'll post back with results tomorrow.
My Inspire took a swim with me when I got pushed into a pool. As I was falling into the pool, I automatically reached in my pocket and grabbed my phone and handed it to a person on the pool deck as soon as I could. I let it dry out for many hours and it was fubar. It did the same, it vibrated and flashed a red LED. It seems like the Inspire is ultra sensative to water damage. I have heard of other inspires getting fried with little water exposure. I had insurance on it and got it replaced.
I would recommend the same for you...call the 800 number to cash in on the insurance. The insurance deductible will be $125...but that's better than paying full price for a new one, unless you are eligible for an upgrade. They will mail you a brand new phone, and you will have to ship your damaged phone back with the provided shipping materials.
cavsoldier19d said:
My Inspire took a swim with me when I got pushed into a pool. As I was falling into the pool, I automatically reached in my pocket and grabbed my phone and handed it to a person on the pool deck as soon as I could. I let it dry out for many hours and it was fubar. It did the same, it vibrated and flashed a red LED. It seems like the Inspire is ultra sensative to water damage. I have heard of other inspires getting fried with little water exposure. I had insurance on it and got it replaced.
I would recommend the same for you...call the 800 number to cash in on the insurance. The insurance deductible will be $125...but that's better than paying full price for a new one, unless you are eligible for an upgrade. They will mail you a brand new phone, and you will have to ship your damaged phone back with the provided shipping materials.
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Click to collapse
Thats assuming he has the insurance from at&t.
good luck!!! hope the phone will live again
ATT says you have 90 days to add the insurance after purchase. Just dont tell'em its dead when ya call and add it. Then call'em a few days later to report its demise.
I have never heard of any electronic device that was "on" recovering when they hit water. If the water hits the board its over. If it had been off, the dry'n out thing would prolly work.
tweaked said:
ATT says you have 90 days to add the insurance after purchase. Just dont tell'em its dead when ya call and add it. Then call'em a few days later to report its demise.
I have never heard of any electronic device that was "on" recovering when they hit water. If the water hits the board its over. If it had been off, the dry'n out thing would prolly work.
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Click to collapse
I believe its 30 days. Not 90
kirk123 said:
I believe its 30 days. Not 90
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Click to collapse
You could be right. I was just there and could swear the idiot at the counter said 90 days.
30 days, don't believe the counter-monkeys. However, if you call and it's slightly over the 30 days, you can get approval; I believe I was closer to 45 days when I got mine, the rep had to get supervisor approval. I think it helped that I was calling from the very phone I wanted to add insurance to.
The only way you are going to save a phone that has been immersed long enough to wet all of the innards is to immediatly take the battery out and open the phone up to where you can expose the circuit board, then blow dry it slowly. That might not even work depending on the phone. I've save a couple of older phones that way, but not a smart phone; these are probably too difficult to open that quick anyway.
Backup to dropbox and phone insurance is your best friend when this happens.
tweaked said:
You could be right. I was just there and could swear the idiot at the counter said 90 days.
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Click to collapse
Idiots at the counter say a lot of dumb ****. I had a coworker who told customers that the Atrix and Inspire were LTE phones, and didn't stop even after I corrected him.
SmittyRN said:
30 days, don't believe the counter-monkeys. However, if you call and it's slightly over the 30 days, you can get approval; I believe I was closer to 45 days when I got mine, the rep had to get supervisor approval. I think it helped that I was calling from the very phone I wanted to add insurance to.
The only way you are going to save a phone that has been immersed long enough to wet all of the innards is to immediatly take the battery out and open the phone up to where you can expose the circuit board, then blow dry it slowly. That might not even work depending on the phone. I've save a couple of older phones that way, but not a smart phone; these are probably too difficult to open that quick anyway.
Backup to dropbox and phone insurance is your best friend when this happens.
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Click to collapse
I wouldn't even use a blow dryer. It can push water further into the tiny openings you can't see. Open the phone as much as possible, and let it sit in uncooked white rice in a warm area. Windowsill works well for that, and keep the top on the container open so any water can evaporate out. Most phones I'd recommend a full 24 hours in rice, this phone I'd be more inclined to say 48+ hours in water to be sure.
There aren't many parts that will be damaged by the actual water, maybe just the screen, speaker and microphones. The damage comes from the short-circuit as the water bridges contacts. Hence why you should pull power immediately and don't even think about turning it back on until you are certain the inside is dry, and then waiting a few hours on top of that.
It's hard to wait when your phone is floating, but it can be worth it if you do it properly. I've saved phones that have gone swimming for a good 10 minutes using the rice/don't touch it method. I've also seen phones die within five minutes of a hair dryer and moderate rain.
Be careful guys, phones & water don't mix.
EDIT: 30 Days for sure on Insurance, I distinctly remember being told that in the AT&T store.
I was working in a bathroom above a toilet in the stall above the ceiling, pulled my phone out to check the time and it slipped out of my hand, hit the rim of the toilet, and it was like slow motion as I watched it to see what way it would fall, and of course it was the water side. Luckily it was a new bathroom in a commercial building with clean water. The phone was FULLY submerged for about 5 seconds before I got it out and immediately pulled the battery. Shook it out as best I could, took both covers off and put it in my work truck, Got home, sprayed it with the air hose real good, turned it on and bam-booted right up, no problems at all. I have two, the one that was submerged still works, I just don't use it. I was really pretty shocked that it still worked. The water damage sticker isn't even pink. Weird, I know. I guess mine was just sealed really well.
I would still get a new one if I were yon, cause even if you don't have problems now, chances are down the road you will
My Tilt2 fell off a counter right into my dogs water bowl. It might've been in there 5 seconds. Took it apart and set in close to the fireplace for a few hours rotating it once and a while. Turned it on and all was good.
About 6 months later I dove in a lake going after my sunglasses and realized as soon as I hit the water my phone was in my pocket. It was in the water close to half a minute. took it apart as soon as I got out and set it in the sun. When I got home I packed it in rice and set in a warm oven over night. Turned it on in the morning and again all was good.
The phone was on when it hit the water both times, albeit it was in standby.
anit77 said:
My Tilt2 feel off a counter right into my dogs water bowl. It might've been in there 5 seconds. Took it apart and set in close to the fireplace for a few hours rotating it once and a while. Turned it on and all was good.
About 6 months later I dove in a lake going after my sunglasses and realized as soon as I hit the water my phone was in my pocket. It was in the water close to half a minute. took it apart as soon as I got out and set it in the sun. When I got home I packed it in rice and set in a warm oven over night. Turned it on in the morning and again all was good.
The phone was on when it hit the water both times, albeit it was in standby.
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Click to collapse
You must have stepped in your dogs poop cause you are very lucky your phone worked after all that. lol
Don't forget the fact that if you add insurance by calling ATT they place a call to your phone to make sure its in working order to add the insurance...
Sent from my Desire HD using XDA App
my moto g fell in water. it is not working. will it come under warranty . if not how much it costs for repair..........................................
I believe that all manufacturers state in their standard warranty that water damage is not covered. If you take the rear cover off and take a look towards the bottom, you'll see there's a small red mark that indicates water damage. If this is present, you're out of luck with regards to an in-warranty repair.
My suggestion would be to store the phone in a container with dried, brown rice, for two days. Perhaps place the container on top of a radiator or similar heat source, to speed up the evaporation process. You don't want to induce too much heat to further damage the device.
Also possible is a bag of silica gel crystals that you usually get in pairs of shoes - place this in an airtight container with the phone and they'll soak up some moisture.
My girlfriend recently dropped the Moto G in water and within two days it was fully repaired, now works perfectly. Don't give up on it yet!
Got similar problem, my daughter drop her Motorola into bath. Left to dry for more than day next to boiler. Now not turning on, when plug charger LED flash white and goes off. After few seconds again and again just flashes and no more.
Thinking that battery gone as manage to turn on phone after incident and spotted that battery was on 0%.
bartmw said:
Got similar problem, my daughter drop her Motorola into bath. Left to dry for more than day next to boiler. Now not turning on, when plug charger LED flash white and goes off. After few seconds again and again just flashes and no more.
Thinking that battery gone as manage to turn on phone after incident and spotted that battery was on 0%.
Click to expand...
Click to collapse
plug it into the charger and hold the power button for 2-3minutes. then leave it charging for an hour and than try to turn it on.
Put it in a bowl of uncooked rice and cover it, leave it there for 2 days. It's serious, check YouTube if you don't believe it. It works, it dries the water out!
Sent from my XT1032 using xda app-developers app
This is the easiest way
Just get some dried rice and put your moto g/any phone dropped in water in a container and close it.Let it in there for overnight and tupp your pgone is alright
Moto Go falls into closet.
This happened yesterday noon. It was submerged for around 6-8 secs b4 I pulled it out. It looked like it was working fine. Nevertheless I took off the cover and tried drying it with a towel before I switched it off. (Total time till here 30-40 secs). Being quite an impatient guy, I turned it on after a few mins. (Let's say under 10 mins so far). It turned on with no problem. As calls were to be made, I dialed a number. As I heard the ringing on the other side, I assumed all was fine. But tht was not yet to be. Notice me saying yet?! Yes, this one has a happy ending.
Moving on. The person on the other end of the line could not hear me other than in short bursts, like having a 1 sec break/pause in between conversations. I tried calls with the speaker phone switched on. But it kept turning off and on again between the ringing. I switched it off and took out the sim. I did not do that the first time (Very foolish of me). It was clearly damp. I went on to dry it with a towel. I turned the phone bck on. Calls were made but the same issues persisted. I tried playing some music but it would stop right after it started. This was where I started to get a bit worried. I took off the cover and vigorously swung/waved the phone about trying to force out any excess water. The effort was not futile. The song continued playing. I immediately make a call but the break was still very much there. This went on till late evening.
Before the day was over, everything was working fine. There were lags but tht was there when I bought the phone (28/05/14). I used a 4S before this, so forgive if I seem a bit harsh. Tht too was dropped in a river, drenched with curd milk and submerged in beer. It still worked fine till a guy snatched it from me.
Cheers!
PS: I did not have access to a blower/dryer or any rice but that is the way it should be done. I'm just posting here so those who don't have tht around might get a confidence boost. Hope this helps.
Adam Outler had a pretty good video about this. It basically said to remove power ASAP (i.e. open up the phone and disconnect the battery) and submerge everything in high purity ethyl or isopropyl alcohol to displace the water and dry it out much faster.
Moto g Accedentally dropped in water
Hi,
I own a moto g which accedentally dropped in water. i took it off and it was working fine for few min. After some time i noticed some water inside my screen and my touch was not working. I left my phone for some time. After an hour when i restarted my phone my touch was working. To dry down the water, i kept my phone under shady sun light for about 2 hours. Now when i try to switch it on the led light is blinking 3 times as if it do when the battery drains. I tried to charge my phone and now the LED light is blinking and later it stopped.
If my circuits are crashed will the LED light blink. Because i used my phone before if completely dried off.
Hi , I dropped my moto g2 in to water tub ...It took a few seconds before I took it out ... Then i dried it for about an hour in sun light and kept it switched off for about almost a day .... Now it works fine but some time it gives sound like water in a hot pan..... Any suggestion would b much appreciated... Thanks in advancr
Hello friends,
My Moto G 16 GB (XT-1033) (purchased in India on 6th Feb 2014) suffered a hardware problem. The phone had an exposure to water soon after its purchase. As a result the phone restarted and SIM1 wasn't working. After few hours, the SIM1 was working and phone resumed normal functions.
After nearly three months, the phone which was lying in the couch was vibrating. I wasn't aware for how long the phone was vibrating and when inspected there was no incoming call and the phone was running very low on battery. Thinking that this could be a software glitch, I attempted to restart the phone. The phone was still vibrating even after switching it off. Due to low battery, the phone wasn't starting at all. The continuous vibration depleted the remaining charge and eventually the vibration strength reduced and soon became dead.
When I tried to charge the phone the phone started to vibrate and the LED was glowing solid at the very moment I connected the charger. Both symptoms were off when I detached the charger immediately. I left the phone overnight to charge in this condition. In spite of overnight charge, the phone does not start. I tried the normal and safe mode start up options.
When I approached the authorised service centre, I was told that the phone has water damages and corrosion has occurred. Their only solution was to replace the whole circuit board which would cost roughly 80% of the cost of the new phone. They said firmly that water damages are not covered under warranty.
At this position, can any other suggest what best can be done at least expense to have my phone back?
My few options:
Replace the circuit board
Cannibalize the defective phone by selling its spares like display and digitizer, its battery, etc.
Buy another damaged (other than circuit board) phone and swap the circuit board.
Some other suggestion.
I am almost heartbroken for both loss of money as well as lack of phone. Any solutions and suggestions will be greatly appreciated.
Thanks.
I have no idea how you managed that. I put my phone in the sink, and it's perfectly fine, nothing damaged on it. What on earth did you do with your phone then?
Keep the mobile..Sell the parts after a year or two.. Meanwhile get another moto g or maybe a e
Sent from THE motog
mucski said:
I have no idea how you managed that. I put my phone in the sink, and it's perfectly fine, nothing damaged on it. What on earth did you do with your phone then?
Click to expand...
Click to collapse
I just washed the phone under running water. By washing I opened the tap to allow water to flow slightly more than dripping and made the water to fall on the touch screen and took possible care to not to allow the water to go into any holes.
I had dealt in detail about what happened in another post.
I could have wiped the phone with slight damp cloth rather washing like this - but the words in Flipkart about the water repellent and the videos in YouTube about submerging the phone.
I still doubt this as water damage the actual problem occurred two months after the exposure! The justification what the service personnel gives is that the water damages are not troublesome immediately, but rather it takes time as corrosion spreads. But whether the actual cause is water damage or not, the service personnel might have used it as an excuse to avoid spending too much time in troubleshooting and passed the buck to me.
As far as I could open my phone and see for any corrosion, I could not spot any - I agree, I do not have magnifying glasses and I am not trained.
narayanand said:
Hello friends,
My Moto G 16 GB (XT-1033) (purchased in India on 6th Feb 2014) suffered a hardware problem. The phone had an exposure to water soon after its purchase. As a result the phone restarted and SIM1 wasn't working. After few hours, the SIM1 was working and phone resumed normal functions.
After nearly three months, the phone which was lying in the couch was vibrating. I wasn't aware for how long the phone was vibrating and when inspected there was no incoming call and the phone was running very low on battery. Thinking that this could be a software glitch, I attempted to restart the phone. The phone was still vibrating even after switching it off. Due to low battery, the phone wasn't starting at all. The continuous vibration depleted the remaining charge and eventually the vibration strength reduced and soon became dead.
When I tried to charge the phone the phone started to vibrate and the LED was glowing solid at the very moment I connected the charger. Both symptoms were off when I detached the charger immediately. I left the phone overnight to charge in this condition. In spite of overnight charge, the phone does not start. I tried the normal and safe mode start up options.
When I approached the authorised service centre, I was told that the phone has water damages and corrosion has occurred. Their only solution was to replace the whole circuit board which would cost roughly 80% of the cost of the new phone. They said firmly that water damages are not covered under warranty.
At this position, can any other suggest what best can be done at least expense to have my phone back?
My few options:
Replace the circuit board
Cannibalize the defective phone by selling its spares like display and digitizer, its battery, etc.
Buy another damaged (other than circuit board) phone and swap the circuit board.
Some other suggestion.
I am almost heartbroken for both loss of money as well as lack of phone. Any solutions and suggestions will be greatly appreciated.
Thanks.
Click to expand...
Click to collapse
Best thing is go to another service centre and tell them that your phone is not turning on. Don't tell about water and all they might charge you. Just tell them that it's not turning on.
Sent from my XT1033 using XDA Premium 4 mobile app
Water damaged, dried, not turning on
I also have a similar issue, My phone was water damaged, kept it in rice for almost 3 days. Kept it in changing for a while, tried pressing the power button for 2-3 minutes, I didn't get any boot options but it showed 0% Charging and then showed Motorola Logo and the screen goes off again. I tried several times but same issue. It goes up till Motorola logo which shows 'M and powered by android' then again goes off and shows 0% Charging. :crying:
I feel there's still life in my Moto G as it shows the charging % and motorola logo but doesn't turn on. Any help will be appreciated.
Thanks in advance.
Rajen
Motorola service centre are least helpful.
joshirajen said:
I also have a similar issue, My phone was water damaged, kept it in rice for almost 3 days. Kept it in changing for a while, tried pressing the power button for 2-3 minutes, I didn't get any boot options but it showed 0% Charging and then showed Motorola Logo and the screen goes off again. I tried several times but same issue. It goes up till Motorola logo which shows 'M and powered by android' then again goes off and shows 0% Charging. :crying:
I feel there's still life in my Moto G as it shows the charging % and motorola logo but doesn't turn on. Any help will be appreciated.
Thanks in advance.
Rajen
Click to expand...
Click to collapse
Hello Rajen,
Probably as you say your phone might be having life left. To me it appears like a completely drained battery that is scaring you.
My suggestion is to use a high amperage charger (like any tablet charger or any phone charger where the output amps is in the order of 2A or 1A) for a short period of time, until you see at least 10 to 20% of battery charge. Do not attempt to switch on the phone until at least that amount of battery is charged. If you still do not able to start up, take it to your local experts (not the service centre guys, unless it is in warranty and they did not reject your claim due to water damage).
In my case the authorised service centre guys had my phone for 2 weeks and finally said I had to change the motherboard, which Motorola had not authorised to do for phones not covered under warranty (in my case though it was only 3 months old, it was declared to be not under warranty due to water damage). At the end of 2 weeks they returned the phone as it is. I tried to fix it in Ritche Street (a market place for electronics in Chennai, India) and got it fixed in 5 hours for Rs.1100 (after heavy bargain).
First try my higher amperage charger suggestion and if still not working try as I did.
Regards,
Narayanan
Thanks - 1 question though
narayanand said:
Hello Rajen,
Probably as you say your phone might be having life left. To me it appears like a completely drained battery that is scaring you.
My suggestion is to use a high amperage charger (like any tablet charger or any phone charger where the output amps is in the order of 2A or 1A) for a short period of time, until you see at least 10 to 20% of battery charge. Do not attempt to switch on the phone until at least that amount of battery is charged. If you still do not able to start up, take it to your local experts (not the service centre guys, unless it is in warranty and they did not reject your claim due to water damage).
In my case the authorised service centre guys had my phone for 2 weeks and finally said I had to change the motherboard, which Motorola had not authorised to do for phones not covered under warranty (in my case though it was only 3 months old, it was declared to be not under warranty due to water damage). At the end of 2 weeks they returned the phone as it is. I tried to fix it in Ritche Street (a market place for electronics in Chennai, India) and got it fixed in 5 hours for Rs.1100 (after heavy bargain).
First try my higher amperage charger suggestion and if still not working try as I did.
Regards,
Narayanan
Click to expand...
Click to collapse
Thanks a lot Narayanan. My phone is also in warranty as it's only 5 months old and I got a same response from Motorola Service Center. They kept my phone for 3 days and said I need to replace a motherboard which is almost equal to the phone cost so I tool the phone. I will try as you said to use a higher amperage charger. But how do I know if the charger is of 1A or 2A ? Is there any way I can check that? I will try that option. Or else will go to some local sercice center as you said and hope they can fix it.
Thanks again,
Rajen
Usually the specification of the charger will be printed its side itself. You have to look for output parameters, which will be typically mentioned as "Output: 5v,2A DC" the words 2A means it can supply current up to two ampheres. Regular use of this high amps charger will heat up the battery and will reduce the life. But it is useful to resuscitate such a flat batteries as well.
narayanand said:
Usually the specification of the charger will be printed its side itself. You have to look for output parameters, which will be typically mentioned as "Output: 5v,2A DC" the words 2A means it can supply current up to two ampheres. Regular use of this high amps charger will heat up the battery and will reduce the life. But it is useful to resuscitate such a flat batteries as well.
Click to expand...
Click to collapse
Alright then thanks again..:good: I will look for 2A charger.. hope that will work.. Fingers crossed:fingers-crossed:
Getting Boot Screen now
narayanand said:
Usually the specification of the charger will be printed its side itself. You have to look for output parameters, which will be typically mentioned as "Output: 5v,2A DC" the words 2A means it can supply current up to two ampheres. Regular use of this high amps charger will heat up the battery and will reduce the life. But it is useful to resuscitate such a flat batteries as well.
Click to expand...
Click to collapse
Hey Narayanan, Now when I tried to press the volume down button for 3-5 sec and pressed power button it showed me the Boot Screen now. It wasn't showing yesterday. But again whenever I choose any of the option like 'Normal Boot' or 'Factory' or 'Barcode' , it always shows the battery 0% and again goes for charging.
To me it looks like it is a battery issue. I will ordered 5v 2A DC charger as none of my friends have a android tab . Once I get that, I wil try to charge and see what happens.
Thanks again.. I am happy it is showing positive signs
Moto G won't power on or charge. how to solve: http://youtu.be/aqRObOoWGBo
Watch the above video in YouTube.
Using a different charger - idea failed
narayanand said:
Moto G won't power on or charge. how to solve: http://youtu.be/aqRObOoWGBo
Watch the above video in YouTube.
Click to expand...
Click to collapse
Hi, I saw this video. Thanks for sharing this. This is exactly what is happening to my phone. However, I am unable to charge my phone using 5V 2A charger also.
I have a Samsung 5V 2A charger for Galaxy S3 Phone from my friend but that didn't help. I kept it for charging for almost 3 hours and it still showed as 0% Charging..
I think I will have to go to some local service center here in bangalore. Anything else you could suggest?
Thanks again,
Rajen
joshirajen said:
Hi, I saw this video. Thanks for sharing this. This is exactly what is happening to my phone. However, I am unable to charge my phone using 5V 2A charger also.
I have a Samsung 5V 2A charger for Galaxy S3 Phone from my friend but that didn't help. I kept it for charging for almost 3 hours and it still showed as 0% Charging..
I think I will have to go to some local service center here in bangalore. Anything else you could suggest?
Thanks again,
Rajen
Click to expand...
Click to collapse
If your phone is not under warranty and if you can have another moto G or E, you can temporarily swap the batteries to check where the fault is. If the swapped battery gets charged in your phone well, it simply means your battery is defective. Else, viscera.
Good idea
narayanand said:
If your phone is not under warranty and if you can have another moto G or E, you can temporarily swap the batteries to check where the fault is. If the swapped battery gets charged in your phone well, it simply means your battery is defective. Else, viscera.
Click to expand...
Click to collapse
Sounds like a good idea. I will try that..!
Same issue with MOTO E (Need local service guy details)
Hey Rajen,
I have the same issue with my Moto E. But, Its not just water. It was in beach. I had the phone in my pocket and got strolled in beach. Realized the stupidity in the first two minutes and dried it out. Initially, i thought there won't be any issues as i have seen some youtube videos of phone submerged in water for 5 minutes.
But, at first phone showed the Motorolo logo (With powered by Android below). And then nothing.. I tried to charge it with motorolo charger and the high amp chargers. But no use. Now, i don't see that logo as well. Later found out the issue is only with the Screen. Yes, when i called the phone it did ring.
Visited the authorized service center (Trident, Nungambakkam, Chennai). After two days of inspection they reported both the motherboard and the display has died and its better to get a new Moto E than repairing it Its completely insane considering that the phone is only three months old. I am yet to get the device back and planning to visit few local service centers before declaring to rest the device in peace.
It would be really helpful if you could share the Ritchie street repair center details.
Thanks,
---------- Post added at 07:21 AM ---------- Previous post was at 07:15 AM ----------
narayanand said:
I tried to fix it in Ritche Street (a market place for electronics in Chennai, India) and got it fixed in 5 hours for Rs.1100 (after heavy bargain).
First try my higher amperage charger suggestion and if still not working try as I did.
Regards,
Narayanan
Click to expand...
Click to collapse
Hey Narayanan,
I have the same issue with my Moto E. But, Its not just water. It was in beach. I had the phone in my pocket and got strolled in beach. Realized the stupidity in the first two minutes and dried it out. Initially, i thought there won't be any issues as i have seen some youtube videos of phone submerged in water for 5 minutes.
But, at first phone showed the Motorolo logo (With powered by Android below). And then nothing.. I tried to charge it with motorolo charger and the high amp chargers. But no use. Now, i don't see that logo as well. Later found out the issue is only with the Screen. Yes, when i called the phone it did ring.
Visited the authorized service center (Trident, Nungambakkam, Chennai). After two days of inspection they reported both the motherboard and the display has died and its better to get a new Moto E than repairing it Its completely insane considering that the phone is only three months old. I am yet to get the device back and planning to visit few local service centers before declaring to rest the device in peace.
It would be really helpful if you could share the Ritchie street repair center details.
Thanks,
Vignesh
Hi Vignesh,
The service center in Ritche street is known as "Crescent Cell Phone Service". Their contact numbers are: +919840172678 and +914443227750. Their address would be "13/38 Wallers Road, Off Mount Road".
If you approach Ritche street and Mount road junction from LIC/Spencer side, the road on your left soon after subway entrance and India silk house is the Wallers road. The first notable shop at Wallers road is Sony service centre and in that side is this shop. This is a very small shop, probably of three feet wide and very easy to miss.
They first analyse the device and will give you an estimate. If you both agree for it, they will proceed for repair. If the repair is not successful, they will not charge you at all. The rate they quote will be on high side and can be bargained only by pleading.
In my case they did not fix the issue, rather they simply disabled the vibrator. When they asked Rs.1400 for that, I negotiated that had if they fixed the issue I am happy to pay the amount and I am not happy to pay Rs.1400 just for disabling the vibrator. After heated argument they did not oblige and fortunately I had only Rs.1100 with me. When I said I have that much only, they accepted Rs.1100.
vjyvgns said:
Hey Rajen,
I have the same issue with my Moto E. But, Its not just water. It was in beach. I had the phone in my pocket and got strolled in beach. Realized the stupidity in the first two minutes and dried it out. Initially, i thought there won't be any issues as i have seen some youtube videos of phone submerged in water for 5 minutes.
But, at first phone showed the Motorolo logo (With powered by Android below). And then nothing.. I tried to charge it with motorolo charger and the high amp chargers. But no use. Now, i don't see that logo as well. Later found out the issue is only with the Screen. Yes, when i called the phone it did ring.
Visited the authorized service center (Trident, Nungambakkam, Chennai). After two days of inspection they reported both the motherboard and the display has died and its better to get a new Moto E than repairing it Its completely insane considering that the phone is only three months old. I am yet to get the device back and planning to visit few local service centers before declaring to rest the device in peace.
It would be really helpful if you could share the Ritchie street repair center details.
Thanks,
---------- Post added at 07:21 AM ---------- Previous post was at 07:15 AM ----------
Hey Narayanan,
I have the same issue with my Moto E. But, Its not just water. It was in beach. I had the phone in my pocket and got strolled in beach. Realized the stupidity in the first two minutes and dried it out. Initially, i thought there won't be any issues as i have seen some youtube videos of phone submerged in water for 5 minutes.
But, at first phone showed the Motorolo logo (With powered by Android below). And then nothing.. I tried to charge it with motorolo charger and the high amp chargers. But no use. Now, i don't see that logo as well. Later found out the issue is only with the Screen. Yes, when i called the phone it did ring.
Visited the authorized service center (Trident, Nungambakkam, Chennai). After two days of inspection they reported both the motherboard and the display has died and its better to get a new Moto E than repairing it Its completely insane considering that the phone is only three months old. I am yet to get the device back and planning to visit few local service centers before declaring to rest the device in peace.
It would be really helpful if you could share the Ritchie street repair center details.
Thanks,
Vignesh
Click to expand...
Click to collapse
I am yet to go to a local service center in Bangalore. Higher amp charging did not work for me. I will go to SP Road in bangalore soon(known for its local electronic market) and see if I get lucky. All the best Vignesh.
Thanks guys,
Rajen
Check out the disassembly videos on youtube . Disassemble the phone , dry out all the components and dry with rubbing alcohol and give it a try it may work .
joshirajen said:
I also have a similar issue, My phone was water damaged, kept it in rice for almost 3 days. Kept it in changing for a while, tried pressing the power button for 2-3 minutes, I didn't get any boot options but it showed 0% Charging and then showed Motorola Logo and the screen goes off again. I tried several times but same issue. It goes up till Motorola logo which shows 'M and powered by android' then again goes off and shows 0% Charging. :crying:
I feel there's still life in my Moto G as it shows the charging % and motorola logo but doesn't turn on. Any help will be appreciated.
Thanks in advance.
Rajen
Click to expand...
Click to collapse
Let me tell you what you did wrong . had my previous experiences with water issues with Xperia ( non waterproof ) devices.
If there is a water damage, there is a hidden light in the phone which will glow in red, due to which the service centre guy can tell about water damage just by looking the phone or behind the back cover , this light is not noticeable under normal conditions.
The problem with water is not damaging your motherboard, its that when you powered on the device after getting wet, water is present in the battery terminal or openings like sim slot or micro sd slot, so from there short circuiting can occur. In my case the phone was not running on battery but running directly on ac power ( that time battery was removable ) . due to water in slots like micro sd, my charging circuit got fried, and company will try to replace the whole circuit rather than replace the charging circuit ( cost 1-2 thousand in total ).
So, my opinion is to get philips screwdriver and open the battery to see if water is still accumulated there or any burnt out circuit is there, and ask them specifically to change the charging circuit. if that doesnt solve your problem, then you can purchase motherboards from ebay.com , you will get a good deal and good stuff too ( they ship to india ).
When you go to them just tell that your phone is not charging. act like you don't know about water, for that you must open the phone and dry it out. using blower ( from a distance , as blower gives a warm air ).
---------- Post added at 10:19 PM ---------- Previous post was at 10:17 PM ----------
joshirajen said:
I also have a similar issue, My phone was water damaged, kept it in rice for almost 3 days. Kept it in changing for a while, tried pressing the power button for 2-3 minutes, I didn't get any boot options but it showed 0% Charging and then showed Motorola Logo and the screen goes off again. I tried several times but same issue. It goes up till Motorola logo which shows 'M and powered by android' then again goes off and shows 0% Charging. :crying:
I feel there's still life in my Moto G as it shows the charging % and motorola logo but doesn't turn on. Any help will be appreciated.
Thanks in advance.
Rajen
Click to expand...
Click to collapse
vjyvgns said:
Hey Rajen,
I have the same issue with my Moto E. But, Its not just water. It was in beach. I had the phone in my pocket and got strolled in beach. Realized the stupidity in the first two minutes and dried it out. Initially, i thought there won't be any issues as i have seen some youtube videos of phone submerged in water for 5 minutes.
But, at first phone showed the Motorolo logo (With powered by Android below). And then nothing.. I tried to charge it with motorolo charger and the high amp chargers. But no use. Now, i don't see that logo as well. Later found out the issue is only with the Screen. Yes, when i called the phone it did ring.
Visited the authorized service center (Trident, Nungambakkam, Chennai). After two days of inspection they reported both the motherboard and the display has died and its better to get a new Moto E than repairing it Its completely insane considering that the phone is only three months old. I am yet to get the device back and planning to visit few local service centers before declaring to rest the device in peace.
It would be really helpful if you could share the Ritchie street repair center details.
Thanks,
---------- Post added at 07:21 AM ---------- Previous post was at 07:15 AM ----------
Hey Narayanan,
I have the same issue with my Moto E. But, Its not just water. It was in beach. I had the phone in my pocket and got strolled in beach. Realized the stupidity in the first two minutes and dried it out. Initially, i thought there won't be any issues as i have seen some youtube videos of phone submerged in water for 5 minutes.
But, at first phone showed the Motorolo logo (With powered by Android below). And then nothing.. I tried to charge it with motorolo charger and the high amp chargers. But no use. Now, i don't see that logo as well. Later found out the issue is only with the Screen. Yes, when i called the phone it did ring.
Visited the authorized service center (Trident, Nungambakkam, Chennai). After two days of inspection they reported both the motherboard and the display has died and its better to get a new Moto E than repairing it Its completely insane considering that the phone is only three months old. I am yet to get the device back and planning to visit few local service centers before declaring to rest the device in peace.
It would be really helpful if you could share the Ritchie street repair center details.
Thanks,
Vignesh
Click to expand...
Click to collapse
Moto E is less water resistant than Moto G .
And beach water is salty ( means ions to conduct electricity ) and in that case both Moto G & E are Zero resistant.
---------- Post added at 10:24 PM ---------- Previous post was at 10:19 PM ----------
narayanand said:
Hello Rajen,
Probably as you say your phone might be having life left. To me it appears like a completely drained battery that is scaring you.
My suggestion is to use a high amperage charger (like any tablet charger or any phone charger where the output amps is in the order of 2A or 1A) for a short period of time, until you see at least 10 to 20% of battery charge. Do not attempt to switch on the phone until at least that amount of battery is charged. If you still do not able to start up, take it to your local experts (not the service centre guys, unless it is in warranty and they did not reject your claim due to water damage).
In my case the authorised service centre guys had my phone for 2 weeks and finally said I had to change the motherboard, which Motorola had not authorised to do for phones not covered under warranty (in my case though it was only 3 months old, it was declared to be not under warranty due to water damage). At the end of 2 weeks they returned the phone as it is. I tried to fix it in Ritche Street (a market place for electronics in Chennai, India) and got it fixed in 5 hours for Rs.1100 (after heavy bargain).
First try my higher amperage charger suggestion and if still not working try as I did.
Regards,
Narayanan
Click to expand...
Click to collapse
Dont try anything funny on a wet and dead phone, presence of moisture or faulty circuit can lead to bigger problems.
I dunked half of my phone, the top part in tap water, to clean and cool it. After probably 10 minutes it went crazy. Stupid me, and being fully confident that water damage is not the problem, I restarted it and charge it... From 67% the battery says 20 and it does not go up. After several restarts, I thought maybe it's the water.
So i closed it and check the sim card tray and surprisingly it has water inside. Even turned off, the phone suddenly vibrated for ~15 minutes. Now my phone is turned off and soaked in rice for hours. What should I do? Is there hope? I do not have warranty, did not buy it here in my country. =(
its basic rule! whenever water enters/touch to any electrical items, NEVER switch on until fully dry
since you may already have damanged! its best to take it t othe service centre! or atleast some workshop to a person who is fully qualified desambling and assembling xperia!
if i were you i may have opened all lids of the phone and sun dry it for few hours! may shake a little for any drops in side! , later after i feel it has dried, i would have put it on charge and see what LED it blinks! (over night)
if red led coming then there is HOPE and fone may come back to life in couple of days of charging!
YasuHamed said:
its basic rule! whenever water enters/touch to any electrical items, NEVER switch on until fully dry
since you may already have damanged! its best to take it t othe service centre! or atleast some workshop to a person who is fully qualified desambling and assembling xperia!
if i were you i may have opened all lids of the phone and sun dry it for few hours! may shake a little for any drops in side! , later after i feel it has dried, i would have put it on charge and see what LED it blinks! (over night)
if red led coming then there is HOPE and fone may come back to life in couple of days of charging!
Click to expand...
Click to collapse
Hi! I have been drying it for 2 days, and I tried turning it on, and it does nothing. Though I charged it, LED turned red, screen showed charging though it buzzes continuously. So I removed it and I'll probably bring it to a repair shop. Do you think it still has a chance?
mugglearchitect said:
Hi! I have been drying it for 2 days, and I tried turning it on, and it does nothing. Though I charged it, LED turned red, screen showed charging though it buzzes continuously. So I removed it and I'll probably bring it to a repair shop. Do you think it still has a chance?
Click to expand...
Click to collapse
well to be honest some part is damaged and needs replacement. try taking it to repair shop, does your country have xperia workshop?
This was an apparent issue on s7 based on Google search.
I am getting this error message on a s8+ that has never seen water. It's been like this for about a week.
Kinda strange for a phone touted as waterproof.
Correct me if wrong but samsung warranty is voided on water damage?
Anyway to reset this?
Anyone with thoughts?
Sent from my SM-G955U using Tapatalk
I don't think it implies you have water damage. The warning is to prevent you from trying to charge if the port is wet after being exposed to water. You may just have a faulty port.
My first s7 did this and eventually would not charge anymore , and had to get a replacement
Sent from my SM-G955U using Tapatalk
It will wireless charge still.
Normally shows up fire a bit after the phone gets wet. Once it does it will go away.
I've gotten my phone wet all works great.
If you truly haven't gotten the phone wet or take it back because it might have an issue.
If the phone has nevee been wet then there is a problem.
Now if you live In the area where the humidity is high.
The that can trigger it also.
OMG the same thing is happening to my phone I've only had it for about 30 to 40 days-and like yours never seen water and it's giving me that moisture warning it has to be something wrong with these phones they need to give us our money back or replace them
Same thing just popped up on mine. I've had this phone for a week. Granted it's a really humid and rainy day here but this phone hasn't seen a drop of moisture.
Sent from my SM-G955U1 using XDA Free mobile app
Try giving the connector/port a wipe with some isopropyl/rubbing alcohol. This should clear the error.
so I have had this issue for about 2 weeks. the first time....it wouldn't charge. so I waited 3 hours and it still wouldn't charge. I turned my phone off and turned it back on and it worked fine. couple of days later it did the same thing....and then again. then yesterday....it restarted my phone at least 10 times and it was still saying moisture detected. MY PHONE HAS NEVER GOTTEN WET!! I googled and ever since the last mandatory update....alot of ppl are having this issue. so today....again...I can't charge my phone. i called tmobile and they are replacing my phone. i checked the little card inside the SIM card slot and it does NOT show water damage so it is a SYSTEM ISSUE!!! come on samsung!!! first the NOTE 7 issue....now this?! so tomorrow I'm getting a brand new phone being sent to the store and lets see what happens with this cause now I can only use my wireless charger which takes HOURS to fully charge my phone!!!!
Samsung has a hard rule, no repairs for water damage ever. I had to jump through hoops to get a brand new note fixed even after they agreed to fix it, the repair facility tried to not do it, more time in the phone with customer service. Samsung will go out of their way to deny warranty work and make you tell every higher person in the customer service chain your entire story over and over again. Terrible customer service unless you have a lot of patience and a lot of time to sit on hold.
mandyed66 said:
so I have had this issue for about 2 weeks. the first time....it wouldn't charge. so I waited 3 hours and it still wouldn't charge. I turned my phone off and turned it back on and it worked fine. couple of days later it did the same thing....and then again. then yesterday....it restarted my phone at least 10 times and it was still saying moisture detected. MY PHONE HAS NEVER GOTTEN WET!! I googled and ever since the last mandatory update....alot of ppl are having this issue. so today....again...I can't charge my phone. i called tmobile and they are replacing my phone. i checked the little card inside the SIM card slot and it does NOT show water damage so it is a SYSTEM ISSUE!!! come on samsung!!! first the NOTE 7 issue....now this?! so tomorrow I'm getting a brand new phone being sent to the store and lets see what happens with this cause now I can only use my wireless charger which takes HOURS to fully charge my phone!!!!
Click to expand...
Click to collapse
I've had issue with this as well but it's disappeared for the last few weeks not sure why......
Is there any chance that sand could cause the moisture alert? I had the same issue for an entire day, the phone did not get wet, but I live in a very sandy area and figured a grain of sand had triggered the alert. Just curious..
All you need ti do to fix this is plug in the cable then quickly restart phone without taking the charger out and when it comes back on seeconds later its fine
I've also had this problem for the past couple of days. Have had the alert before (phone has never been wet, but I used to live in a humid environment and mostly happened when my finger had been sitting over the connector). Then yesterday it stopped charging - very convenient not having a working phone while moving house and starting a new job /s.
I don't think hacks like rebooting while plugged in are an OK solution; I've never been unable to charge any phone during regular use before!
Reading around the net, Samsung has obviously pushed an update that has either increased the sensitivity of the cut-off, or just has a bug. Perhaps in response to issues with wet phones shorting and causing damage, and want to push warranty claims as user error or damage.
I've had an S3, S4, S6 and now S8; between this and Bixby hijacking my phone and constantly pushing updates to itself my next handset might be a Pixel.
Stifler87 said:
All you need ti do to fix this is plug in the cable then quickly restart phone without taking the charger out and when it comes back on seeconds later its fine
Click to expand...
Click to collapse
This worked for me. Thanks! Going to call T-Mo tomorrow though to get it replaced.
I'm having this issue with my Note 8 that is less than 2 months in use, Samsung is collecting it for repair on Friday and it will 7 to 10 days, phone have Not been exposed to moisture and won't work in the DeX station either, there is clearly a problem with charging ports on several different Samsung devices, fingers crossed it will come back fixed up OK with no more hassle
j_hansen said:
I'm having this issue with my Note 8 that is less than 2 months in use, Samsung is collecting it for repair on Friday and it will 7 to 10 days, phone have Not been exposed to moisture and won't work in the DeX station either, there is clearly a problem with charging ports on several different Samsung devices, fingers crossed it will come back fixed up OK with no more hassle
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Click to collapse
Could be an app causing it or multiple other things as mine just suddenly stopped doing it after an update a long while back.
Another thing was I have it a good rinse and then let it dry my phone on a stand so any water would move down and out.
I've been down all avenues including deleting apps and booting into safe mode that disables 3rd party apps, couple of factory resets and few hard resets from recovery and also have a problem with phone not detecting my brand new DeX, this digs deeper than I want to deal with now so Samsung can fix it since I did nothing wrong, I look after my phones really well, this is my first note to have a problem so I'll give Samsung the chance to put it right without me having a husdyr fit