Hi, so today I took my Sony Xperia Z3 into the bath with me today. The phone is quoted to be waterproof to 1.5m for 30 minutes. When I went into the shower, both flaps were secured and closed properly and I made sure that both the ports were completely covered. I don't bath for long periods of time, definitely not 30 minutes but the phone was still submerged. When I left the bath, both flaps were still secured and ports properly covered. However, roughly 10 minutes out of the shower, I went to plug in my headphones and suddenly the display on the phone started to fade. This has NEVER happened before. The screen began fading and eventually went black. I opened the flaps out and I did see a bit of water on the other side of the flaps. I believe that the device itself still works, because the phone vibrates from notifications and the LED indicator light still works. This phone is fairly new and this isn't the first time I've taken the phone and submerged it into my bath. However, this is the first time I've actually encountered the problem. I bought the phone in late May so there is still warranty on the phone (warranty up to a year). I called the store where I bought the phone but they told me SONY doesn't cover water damage. I've taken out the sim card and sd card and I've left the flaps open for a long time and still the display refuses to work. What should I do?
Hi there
You'd be best served asking for help from the experts who own your device, here
Sony Xperia Z3 Ask Away- help thread.
Good luck
Related
I took my phone, Sony Xperia Z1 Compact, yesterday on the pool then took some pics, then I noticed the screen turn dark then lighted up again. At first, I thought it was just normal because its in the water. Then my phone just died. Take note that these events just happen in a span of 5mins. or less. I wiped it out soon after removed the micro-sim and sd card which was wet then figured out that water leaked with all the safety covers closed (I checked it for about 5 times before I go on the pool and I'm pretty sure it was all closed). I can't take it to support center by now cause the LDI has changed colors. I tried and put it on a bag of rice air sealed. Been there for almost 30 hour, but still i can't make it to turn on. Then I charge, It responded with a 2 red led lights and 3 vibrations simultaneously. I just had this phone for 5 months and am afraid to tell it to my parents cause it took them a lot of cash to buy it for me. please help me. PS. I tried to connect it to the PC, still making the light and vibration response, recognized but as an S1boot firmware, the power+up button, the hard reset button on the sim slot. Still no other response other than the light/vibrations
Hi,
You can ask the experts who own your device here,
> Sony Xperia Z1 Compact > Xperia Z1 Compact Q&A, Help & Troubleshooting
Good luck!
Thread closed. Thank you.
Ok, so here goes nothing. I took my Z3 a couple of days ago to the pool to take a few underwater shots. After 5 mins of being in the water, the screen started flickering and after that it died. Or it didn't completely? Apparently not. The phone still works but there's no backlight and can't use the touchscreen either, if i hold the phone in a powerful light source i can see the images on the screen. I took the phone to a phone repair shop and i told them the obvious, to replace the screen. They said they found rust inside the phone and that the new screen they used wasn't showing any images. No warranty and no insurance on it. What else could it be?
Hello, ladies and gentlemen (and those inbetween, too)!
I will try to keep this as short as possible. If you want less details, tl;dr section at the end. EDIT: i.... didn't quite think this through
My girlfriend has an Xperia Z3 which she bought from a random seller from Germany (am UK residents). Everything about the phone was great, it was brand-new albeit it has been, apparently, been the display device; but other than that it worked perfectly. We even tested out the waterproofness right after setting up the device and charging it up to see if it works. Back then, it did.
Now, this friday (frikkin' Friday the 13th) she had some sort of an art project going on, which she wanted to do underwater. She does have a GoPro for it, but for some sample shots before finishing out, she decided she could just as well use her Xperia. Now, I was sleeping at the moment so I did not get to witness how she did it, but she assures me she closed the flaps extra carefully. However, after she tried submersing it into water, the screen started blinking randomly, as if there is some problem with LCD matrix of some sorts.
We put the Xperia into a bowl of rice and left it that way overnight. After turning the phone back on, the screen showed first "Sony Xperia" logo, then completely went blank. Just a random look-around on the Internet showed me that for extra help it would be best if you take your water-exposed phone and leave it upside-down while it is drying out. I was hopeless, but I didn't want to disappoint her so I said it would work. I was sure it would work since at times, when turning the phone on, some images did work out (like the charging icon when it's turned off and charging) so most probably the phone is not damaged yet, its just still exposed to water.
Next day, after leaving it just standing there upside down, the screen worked as normal, and normal touch functionality returned as well. Not for long however.
My final hurdle is this: When you turn on the phone (after being in vertical upside-down position) and hold it properly (as in, again, vertically, but upright-down) , the touch functions work very well. For a couple of minutes. After that the touch functionality artifacts (faulty touch detection, ultrahigh sensitivity etc) return. It appears that the water is still there somewhere, and as you hold the phone correctly, it goes down back a bit and impairs functionality.
Now, the question is: What can I do to completely remove the water from the device, seeing as keeping it in rice for 2 days did not remove the impairments from internal water exposure entirely?
So far I've tried only rice. Was bad call, but I did not think of anything better and used a bit of hairdryer at the very beginning of the issue, and yes, I now know that it was a stupid idea.
I think I will leave it in one-two more days upside-down in rice and see how it goes from there. Before turning on, I also thought about using the vacuum cleaner method of attempting to suck the water out of it through available holes.
Any other suggestions, tips and ideas? Would seriously want for things to go back to normal, considering now I do not have a phone (gave mine to girlfriend in place of her ill Xperia).
Thanks for your attention and I hope your devices stay healthy and safe!
tl;dr exposed Xperia Z3 to water with problems, turns out the damage was reversible and everything works well so far but touch functionality is faulty, still water stuck inside the phone that impairs touch screen, tried drying it by leaving in rice, gonna leave in rice for a day or two more and use vacuum cleaner on the holes right after, anything else that I could do?
Short story , yesterday my z5 felt in to water , i was washing something at the sink at it just felt . Took it from the water and surprisse somehow the water got inside even if the flap was closed and now i have some water drops on the camera lens, can't make calls with it without the handsfree and can't play music on stereo speakers because in the taskbar every 3 seconds a notification appears sayng that the headphones are conected then disconnected but on the headphones i can listen to music + the camera app doesn't recognise the front camera anymore. Thanks to the sd810 (heating source) some of the water from the camera is starting to go away. Is there something that i can do with it exept warranty (i don't have that) ? Exept the problems listed above the phone is working perfectly.
Shove it in a bowl of rice for a day or two. Somewhere warm, but not *hot*. Direct sunlight would be okay. Your goal is to evaporate/absorb the rest of the moisture out.
xasbo said:
Shove it in a bowl of rice for a day or two. Somewhere warm, but not *hot*. Direct sunlight would be okay. Your goal is to evaporate/absorb the rest of the moisture out.
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Click to collapse
Well , thanks to the hot sd810 the water around the camera is gone and now the back camera, calling and speakers are working fine but the front camera is still not detected by the camera apps maybe it still has some water in that area and it will come back in a few days
It's a fairly bad idea to keep using electronics that you know water has penetrated. I wouldn't be surprised if the front camera doesn't come back, but even still I would recommend doing what I said in my first post.
NexusGTS said:
Well , thanks to the hot sd810 the water around the camera is gone and now the back camera, calling and speakers are working fine but the front camera is still not detected by the camera apps maybe it still has some water in that area and it will come back in a few days
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Click to collapse
i had water in xperia z and z2 and i fixed them by puting them on direct sunlight for an hour or two and with flaps open of course...moisture is gone and devices are working fine...for the z2 i was 30 minutes in the water and display started to flicker so i emediatly turned it off and put it on the sunlight to dry it out and it worked.ill never put device in the water ever ...i have tested on my skin hehe hope u like my story
cocagenda2 said:
i had water in xperia z and z2 and i fixed them by puting them on direct sunlight for an hour or two and with flaps open of course...moisture is gone and devices are working fine...for the z2 i was 30 minutes in the water and display started to flicker so i emediatly turned it off and put it on the sunlight to dry it out and it worked.ill never put device in the water ever ...i have tested on my skin hehe hope u like my story
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Click to collapse
droped my z1 and used it a lot of times in water , never tought that the z5 could get water damage by a simple splash . I'll leave it at the suntlight to see if the camera will come back. The flap was opened since the splash so the water could evaporate and get out
My phone is working good when used after being submerged in water but everytome i do this every time i get a notification saying that headphones are connected and disconnected for almost 10 mins then it works fine, my phone pass the pressure test perfectly, is this a common issues? I didn't used to have this problem with my old Xperia z1
I intentionally put my Z5 on water and have the same problems as yours, it is normal. Just dry it with a towel, make sure no water drops from the jack port, turn it off and on and done.
What flap?
Sent from my Xperia Z5 using XDA Labs
Ben36 said:
What flap?
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I was going to ask the same thing until I remembered the SIM/microSD flap on the side.
Looks like i lost the front camera...guess i'll have to use the back one or the front one from the z1..happy that everyting else is working as new
Mine fell in pool. It had problems with audio jack and screen. I put it in the rice over night and problems were gone, but today after using it for about 4-5 hours the screen problem came back. It just became dark gray, without picture, so reset it few times. It shows the first Sony logo for 2 seconds and than becomes dark again. I put it back in rice. How much longer should I left it in?
Hello Everyone,
I have had my Z5 with me since march 2016. But last week I have used my phone in the pool for few minutes under water and not more than 0.5 meters.
Unfortunately, and after taking the photos, the phone started to mess around and I have lost the LCD. I was able to use the digitizer to answer a call.
Later I have lost the digitizer. I have forced shutdown the phone and I have put the phone in Rice and Oats. Fortunately, the LCD came back to work and everything is just smooth except for the touch screen. I am currently using the OTG adapter and connected a mouse directly.
Isn't the Z5 waterproof? And why only the digitizer that had failed in the phone? Could it be some trapped moisture in the phone causing this issue?
Thank you for your help!
Ahmad
ahk40a said:
Hello Everyone,
I have had my Z5 with me since march 2016. But last week I have used my phone in the pool for few minutes under water and not more than 0.5 meters.
Unfortunately, and after taking the photos, the phone started to mess around and I have lost the LCD. I was able to use the digitizer to answer a call.
Later I have lost the digitizer. I have forced shutdown the phone and I have put the phone in Rice and Oats. Fortunately, the LCD came back to work and everything is just smooth except for the touch screen. I am currently using the OTG adapter and connected a mouse directly.
Isn't the Z5 waterproof? And why only the digitizer that had failed in the phone? Could it be some trapped moisture in the phone causing this issue?
Thank you for your help!
Ahmad
Click to expand...
Click to collapse
there is a limit to the water resistancy of a phone the Z5 is IP68 rated
http://www.trustedreviews.com/opinions/what-is-ip68-ip-ratings-explained
you can take a xperia upto half a meter of water for 30mins max, unfortionately you have to replace what you have damaged in your phone as it isnt covered by warrenty
Thank you, but in the specs they have mentioned IP68 with 1 meter for 30 minutes water tolerance. Anyhow, I have sent it to the supplier hopefully they can fix it. Sadly though, they should have stated clearly thet waterproofing is for a splash of water and not to be used under water. Z3 initial ad showed under water performance.