Z5 Water Damage - Xperia Z5 Q&A, Help & Troubleshooting

Short story , yesterday my z5 felt in to water , i was washing something at the sink at it just felt . Took it from the water and surprisse somehow the water got inside even if the flap was closed and now i have some water drops on the camera lens, can't make calls with it without the handsfree and can't play music on stereo speakers because in the taskbar every 3 seconds a notification appears sayng that the headphones are conected then disconnected but on the headphones i can listen to music + the camera app doesn't recognise the front camera anymore. Thanks to the sd810 (heating source) some of the water from the camera is starting to go away. Is there something that i can do with it exept warranty (i don't have that) ? Exept the problems listed above the phone is working perfectly.

Shove it in a bowl of rice for a day or two. Somewhere warm, but not *hot*. Direct sunlight would be okay. Your goal is to evaporate/absorb the rest of the moisture out.

xasbo said:
Shove it in a bowl of rice for a day or two. Somewhere warm, but not *hot*. Direct sunlight would be okay. Your goal is to evaporate/absorb the rest of the moisture out.
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Well , thanks to the hot sd810 the water around the camera is gone and now the back camera, calling and speakers are working fine but the front camera is still not detected by the camera apps maybe it still has some water in that area and it will come back in a few days

It's a fairly bad idea to keep using electronics that you know water has penetrated. I wouldn't be surprised if the front camera doesn't come back, but even still I would recommend doing what I said in my first post.

NexusGTS said:
Well , thanks to the hot sd810 the water around the camera is gone and now the back camera, calling and speakers are working fine but the front camera is still not detected by the camera apps maybe it still has some water in that area and it will come back in a few days
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Click to collapse
i had water in xperia z and z2 and i fixed them by puting them on direct sunlight for an hour or two and with flaps open of course...moisture is gone and devices are working fine...for the z2 i was 30 minutes in the water and display started to flicker so i emediatly turned it off and put it on the sunlight to dry it out and it worked.ill never put device in the water ever ...i have tested on my skin hehe hope u like my story

cocagenda2 said:
i had water in xperia z and z2 and i fixed them by puting them on direct sunlight for an hour or two and with flaps open of course...moisture is gone and devices are working fine...for the z2 i was 30 minutes in the water and display started to flicker so i emediatly turned it off and put it on the sunlight to dry it out and it worked.ill never put device in the water ever ...i have tested on my skin hehe hope u like my story
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droped my z1 and used it a lot of times in water , never tought that the z5 could get water damage by a simple splash . I'll leave it at the suntlight to see if the camera will come back. The flap was opened since the splash so the water could evaporate and get out

My phone is working good when used after being submerged in water but everytome i do this every time i get a notification saying that headphones are connected and disconnected for almost 10 mins then it works fine, my phone pass the pressure test perfectly, is this a common issues? I didn't used to have this problem with my old Xperia z1

I intentionally put my Z5 on water and have the same problems as yours, it is normal. Just dry it with a towel, make sure no water drops from the jack port, turn it off and on and done.

What flap?
Sent from my Xperia Z5 using XDA Labs

Ben36 said:
What flap?
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Click to collapse
I was going to ask the same thing until I remembered the SIM/microSD flap on the side.

Looks like i lost the front camera...guess i'll have to use the back one or the front one from the z1..happy that everyting else is working as new

Mine fell in pool. It had problems with audio jack and screen. I put it in the rice over night and problems were gone, but today after using it for about 4-5 hours the screen problem came back. It just became dark gray, without picture, so reset it few times. It shows the first Sony logo for 2 seconds and than becomes dark again. I put it back in rice. How much longer should I left it in?

Related

Help!! Water damage

Use water to clean my phone (yes im very stupid) and then i turned up the volume and the speaker is very tinny. what should i do?:crying::crying:
rockingrubberducky said:
Use water to clean my phone (yes im very stupid) and then i turned up the volume and the speaker is very tinny. what should i do?:crying::crying:
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Click to collapse
try take it apart and put it in rice
rockingrubberducky said:
Use water to clean my phone (yes im very stupid) and then i turned up the volume and the speaker is very tinny. what should i do?:crying::crying:
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Click to collapse
So your only problem is a broken main external speaker?
I'd take off back cover and battery and place in rice for a good day or so.
If that doesn't work. Don't panic.
The speaker is very cheap and very easy to replace.
http://pages.ebay.com/link/?nav=item.view&id=160890063224
Pm me if you need any further help or information on the speaker
(If more is damaged, check water marks to see if they are indicating water or not. If not. Have sent to Samsung under insurance.)
Hit that thanks if I pointed you in he right direction.
sent from that young galaxy on clean ROM!
the rice method works pretty good, also if you can get the silicon bags that come with electronics, those work well too to draw in moisture
another vote for rice. I saved a phone from being in three feet of water for 10 seconds with a bag or rice for 2 days.
put in rice for about 4ish hours. Fixed it!! Thanks guys:laugh:
I have used rice to dry a phone out in the past as well. It is an excellent means to solve the "got wet" problem, most of the time.
i dropped mine in some water, everything seems to be ok except it won't recognize my sd card now.... and suggestions??
rockingrubberducky said:
Use water to clean my phone (yes im very stupid) and then i turned up the volume and the speaker is very tinny. what should i do?:crying::crying:[/Q
was workin on the pool last summer and cell was in my pocket while adding water in the pool and slipped and fell in the water but anywho i beat u dry heat is wat i used like from my xbox for about 2hours
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[Q] moto g fell in water

my moto g fell in water. it is not working. will it come under warranty . if not how much it costs for repair..........................................
I believe that all manufacturers state in their standard warranty that water damage is not covered. If you take the rear cover off and take a look towards the bottom, you'll see there's a small red mark that indicates water damage. If this is present, you're out of luck with regards to an in-warranty repair.
My suggestion would be to store the phone in a container with dried, brown rice, for two days. Perhaps place the container on top of a radiator or similar heat source, to speed up the evaporation process. You don't want to induce too much heat to further damage the device.
Also possible is a bag of silica gel crystals that you usually get in pairs of shoes - place this in an airtight container with the phone and they'll soak up some moisture.
My girlfriend recently dropped the Moto G in water and within two days it was fully repaired, now works perfectly. Don't give up on it yet!
Got similar problem, my daughter drop her Motorola into bath. Left to dry for more than day next to boiler. Now not turning on, when plug charger LED flash white and goes off. After few seconds again and again just flashes and no more.
Thinking that battery gone as manage to turn on phone after incident and spotted that battery was on 0%.
bartmw said:
Got similar problem, my daughter drop her Motorola into bath. Left to dry for more than day next to boiler. Now not turning on, when plug charger LED flash white and goes off. After few seconds again and again just flashes and no more.
Thinking that battery gone as manage to turn on phone after incident and spotted that battery was on 0%.
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Click to collapse
plug it into the charger and hold the power button for 2-3minutes. then leave it charging for an hour and than try to turn it on.
Put it in a bowl of uncooked rice and cover it, leave it there for 2 days. It's serious, check YouTube if you don't believe it. It works, it dries the water out!
Sent from my XT1032 using xda app-developers app
This is the easiest way
Just get some dried rice and put your moto g/any phone dropped in water in a container and close it.Let it in there for overnight and tupp your pgone is alright
Moto Go falls into closet.
This happened yesterday noon. It was submerged for around 6-8 secs b4 I pulled it out. It looked like it was working fine. Nevertheless I took off the cover and tried drying it with a towel before I switched it off. (Total time till here 30-40 secs). Being quite an impatient guy, I turned it on after a few mins. (Let's say under 10 mins so far). It turned on with no problem. As calls were to be made, I dialed a number. As I heard the ringing on the other side, I assumed all was fine. But tht was not yet to be. Notice me saying yet?! Yes, this one has a happy ending.
Moving on. The person on the other end of the line could not hear me other than in short bursts, like having a 1 sec break/pause in between conversations. I tried calls with the speaker phone switched on. But it kept turning off and on again between the ringing. I switched it off and took out the sim. I did not do that the first time (Very foolish of me). It was clearly damp. I went on to dry it with a towel. I turned the phone bck on. Calls were made but the same issues persisted. I tried playing some music but it would stop right after it started. This was where I started to get a bit worried. I took off the cover and vigorously swung/waved the phone about trying to force out any excess water. The effort was not futile. The song continued playing. I immediately make a call but the break was still very much there. This went on till late evening.
Before the day was over, everything was working fine. There were lags but tht was there when I bought the phone (28/05/14). I used a 4S before this, so forgive if I seem a bit harsh. Tht too was dropped in a river, drenched with curd milk and submerged in beer. It still worked fine till a guy snatched it from me.
Cheers!
PS: I did not have access to a blower/dryer or any rice but that is the way it should be done. I'm just posting here so those who don't have tht around might get a confidence boost. Hope this helps.
Adam Outler had a pretty good video about this. It basically said to remove power ASAP (i.e. open up the phone and disconnect the battery) and submerge everything in high purity ethyl or isopropyl alcohol to displace the water and dry it out much faster.
Moto g Accedentally dropped in water
Hi,
I own a moto g which accedentally dropped in water. i took it off and it was working fine for few min. After some time i noticed some water inside my screen and my touch was not working. I left my phone for some time. After an hour when i restarted my phone my touch was working. To dry down the water, i kept my phone under shady sun light for about 2 hours. Now when i try to switch it on the led light is blinking 3 times as if it do when the battery drains. I tried to charge my phone and now the LED light is blinking and later it stopped.
If my circuits are crashed will the LED light blink. Because i used my phone before if completely dried off.
Hi , I dropped my moto g2 in to water tub ...It took a few seconds before I took it out ... Then i dried it for about an hour in sun light and kept it switched off for about almost a day .... Now it works fine but some time it gives sound like water in a hot pan..... Any suggestion would b much appreciated... Thanks in advancr

Touchscreen isn't working after being in a pool

Hi,
Earlier today I was in the pool, I grabbed my Z3 and started taking pictures. (of course I checked twice that all the flaps are closed).
After 10 minutes, I put the device on the table near the pool to dry.
I went out for watching the pictures but I was surprised to find out that the device doesn't recognize my touchs.
I already tried restarting the device using the power + volume up buttons, but I can't see any change.
Important to mention that all the buttons work well, the same goes for the speakers, the microphone, the light sensor, LED light etc.
Do you have any idea what should I do?
Thanks and sorry about my grammer mistakes.
I got quite the panic attack the first time I experienced the same thing. For me waiting a while worked, and it came back to life. I still have trouble a couple of hours after soaking it when it comes to sound, though. Sometimes it thinks that I have a jack connected, for instance. I'm guessing you just have to wait for it to dry properly.
owid408 said:
I got quite the panic attack the first time I experienced the same thing. For me waiting a while worked, and it came back to life. I still have trouble a couple of hours after soaking it when it comes to sound, though. Sometimes it thinks that I have a jack connected, for instance. I'm guessing you just have to wait for it to dry properly.
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same as me! It also thought I connected my headset, for some reason.
when you waited a while, the device was turned-off or on?
I never turned it off. Might be a good idea to try to connect a useless headsets jack (I take no responsibility for whatever might happen though. I have no good concept of whether this might be a bad idea or not) to try to clean it.
owid408 said:
I never turned it off. Might be a good idea to try to connect a useless headsets jack (I take no responsibility for whatever might happen though. I have no good concept of whether this might be a bad idea or not) to try to clean it.
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Click to collapse
I have connected a headset already and it worked fine. I will let the phone to dry until tomorrow.
Very strange. I get my phone wet a lot and never had any issue. Of course touch does not work well when phone and hands are wet. But after a couple of minutes, it is good to go.
If your phone stops working properly after being immersed in water then it is defective and water got inside of it. Bring it to a service center, they will test it and if they find a leak with flaps closed they will replace under warranty.
I've immersed mine in water a few times and I never had any problem (not pool, mostly in the sink for cleaning purposes and to test the waterproofing). If water goes and stays into the headphone jack the phone will detect headphones, but you just have to blow the water out of it or shake it a bit to get the water out. Underwater the screen will not work and it will detect fake touches if a lot of water is still on the screen, but it should work perfectly as soon as you dry it with a towel or something.
If you experience a malfunction after drying up your phone with a towel and getting residual water out of the jack then water got inside and you should get it replaced ASAP. It doesn't need any drying period, drying it with a towel is enough.

Touch Screen work after water submersion

Hello, ladies and gentlemen (and those inbetween, too)!
I will try to keep this as short as possible. If you want less details, tl;dr section at the end. EDIT: i.... didn't quite think this through
My girlfriend has an Xperia Z3 which she bought from a random seller from Germany (am UK residents). Everything about the phone was great, it was brand-new albeit it has been, apparently, been the display device; but other than that it worked perfectly. We even tested out the waterproofness right after setting up the device and charging it up to see if it works. Back then, it did.
Now, this friday (frikkin' Friday the 13th) she had some sort of an art project going on, which she wanted to do underwater. She does have a GoPro for it, but for some sample shots before finishing out, she decided she could just as well use her Xperia. Now, I was sleeping at the moment so I did not get to witness how she did it, but she assures me she closed the flaps extra carefully. However, after she tried submersing it into water, the screen started blinking randomly, as if there is some problem with LCD matrix of some sorts.
We put the Xperia into a bowl of rice and left it that way overnight. After turning the phone back on, the screen showed first "Sony Xperia" logo, then completely went blank. Just a random look-around on the Internet showed me that for extra help it would be best if you take your water-exposed phone and leave it upside-down while it is drying out. I was hopeless, but I didn't want to disappoint her so I said it would work. I was sure it would work since at times, when turning the phone on, some images did work out (like the charging icon when it's turned off and charging) so most probably the phone is not damaged yet, its just still exposed to water.
Next day, after leaving it just standing there upside down, the screen worked as normal, and normal touch functionality returned as well. Not for long however.
My final hurdle is this: When you turn on the phone (after being in vertical upside-down position) and hold it properly (as in, again, vertically, but upright-down) , the touch functions work very well. For a couple of minutes. After that the touch functionality artifacts (faulty touch detection, ultrahigh sensitivity etc) return. It appears that the water is still there somewhere, and as you hold the phone correctly, it goes down back a bit and impairs functionality.
Now, the question is: What can I do to completely remove the water from the device, seeing as keeping it in rice for 2 days did not remove the impairments from internal water exposure entirely?
So far I've tried only rice. Was bad call, but I did not think of anything better and used a bit of hairdryer at the very beginning of the issue, and yes, I now know that it was a stupid idea.
I think I will leave it in one-two more days upside-down in rice and see how it goes from there. Before turning on, I also thought about using the vacuum cleaner method of attempting to suck the water out of it through available holes.
Any other suggestions, tips and ideas? Would seriously want for things to go back to normal, considering now I do not have a phone (gave mine to girlfriend in place of her ill Xperia).
Thanks for your attention and I hope your devices stay healthy and safe!
tl;dr exposed Xperia Z3 to water with problems, turns out the damage was reversible and everything works well so far but touch functionality is faulty, still water stuck inside the phone that impairs touch screen, tried drying it by leaving in rice, gonna leave in rice for a day or two more and use vacuum cleaner on the holes right after, anything else that I could do?

Digitizer Not Working

Hello Everyone,
I have had my Z5 with me since march 2016. But last week I have used my phone in the pool for few minutes under water and not more than 0.5 meters.
Unfortunately, and after taking the photos, the phone started to mess around and I have lost the LCD. I was able to use the digitizer to answer a call.
Later I have lost the digitizer. I have forced shutdown the phone and I have put the phone in Rice and Oats. Fortunately, the LCD came back to work and everything is just smooth except for the touch screen. I am currently using the OTG adapter and connected a mouse directly.
Isn't the Z5 waterproof? And why only the digitizer that had failed in the phone? Could it be some trapped moisture in the phone causing this issue?
Thank you for your help!
Ahmad
ahk40a said:
Hello Everyone,
I have had my Z5 with me since march 2016. But last week I have used my phone in the pool for few minutes under water and not more than 0.5 meters.
Unfortunately, and after taking the photos, the phone started to mess around and I have lost the LCD. I was able to use the digitizer to answer a call.
Later I have lost the digitizer. I have forced shutdown the phone and I have put the phone in Rice and Oats. Fortunately, the LCD came back to work and everything is just smooth except for the touch screen. I am currently using the OTG adapter and connected a mouse directly.
Isn't the Z5 waterproof? And why only the digitizer that had failed in the phone? Could it be some trapped moisture in the phone causing this issue?
Thank you for your help!
Ahmad
Click to expand...
Click to collapse
there is a limit to the water resistancy of a phone the Z5 is IP68 rated
http://www.trustedreviews.com/opinions/what-is-ip68-ip-ratings-explained
you can take a xperia upto half a meter of water for 30mins max, unfortionately you have to replace what you have damaged in your phone as it isnt covered by warrenty
Thank you, but in the specs they have mentioned IP68 with 1 meter for 30 minutes water tolerance. Anyhow, I have sent it to the supplier hopefully they can fix it. Sadly though, they should have stated clearly thet waterproofing is for a splash of water and not to be used under water. Z3 initial ad showed under water performance.

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