Related
I almost did not notice it and was going to flash CMW, and restore a nandroid - lol.
I am going to mess with it a bit and then flash recovery.and do a nandroid of it.
As I understand it, I can then flash a rooted nandroid over it and I will have root, as one-click root would not work (yet).
UPDATE: Had a bad moment with it - could not get into nvflash mode by holding vol up/down. it took the 4th USB port on second computer to get it recognized. Flashed CMW, flashed the rooted 2.3.3 OTA - have got root.
Now only need morfic and/or faux to release a kernel for it. However, probably will be back on EB and CM7 soon in any case.
Did you get the replacement from T-Mobile or LG?
andrewNY said:
Did you get the replacement from T-Mobile or LG?
Click to expand...
Click to collapse
TMo of course.
LG had earlier only offered a refurb only if after an inspection from GOD, they decided to authorize it.
If you got a replacement phone without a battery and rear cover then its going to be a refurb like the one I got from Tmobile. When you hook up your phone to the LG Mobile Update program your phone will be a DWP not DW. Seems they are recycling phones sent back to them. I was offered a third phone, but I refused.
grenademasta said:
If you got a replacement phone without a battery and rear cover then its going to be a refurb like the one I got from Tmobile. When you hook up your phone to the LG Mobile Update program your phone will be a DWP not DW. Seems they are recycling phones sent back to them. I was offered a third phone, but I refused.
Click to expand...
Click to collapse
The model number in the battery case says DW, so other then going to the LG Update (which bricked my previous pone) how else can it be determined?
Mine also said DW on the phone until I connected it to the LG Mobile Update. That's where I found out it was actually refurbished DWP. I don't know any other way to verify it is a refurb other than that method. Also, when I called Tmobile yesterday regarding my current issues, they acknowledged to me that they send out refurbs replacements only. The tech support employee I spoke with said "most of them are found to have nothing wrong with them when we check the phones people send us". LOL! I told her you are just playing musical chairs with the phones sent to you.
keeping my current problems suddenly seems a whole lot better...
grenademasta said:
If you got a replacement phone without a battery and rear cover then its going to be a refurb like the one I got from Tmobile. When you hook up your phone to the LG Mobile Update program your phone will be a DWP not DW. Seems they are recycling phones sent back to them. I was offered a third phone, but I refused.
Click to expand...
Click to collapse
I hooked it up and it shows DW after I connect. Possibly they sent a new one with the update, as updating with LG tool had caused the replacement?
anyone counting on the lgupdate tool to give reliable information is misled. i got mine on day one. phone says dw. lgtool says dwp. i'm not sure who started all this dw/dwp stuff, but i really don't think it means a thing. dwp might just simply be second batch. who confirmed these to be refurbs,or newer/better units?
And for the record, connecting your phone to the LG tool just to have it read the model number will result in a 0% probability of bricking your phone. Unless you hit it with a brick while it's reading.
So there's nothing to be afraid of, and takes only like 15 seconds to find out, which is less than the time it takes to post here.
And furthermore...refurb or NOT, my replacement model (which LG tool reads as DWP, but has DW printed under batter cover and under battery) is MUCH better than my first G2x. It has almost no screenbleed, no screen separation, far less random reboots, better battery life, and gps lock is within 5 seconds now. So if it is, indeed, a refurbished model, they must have refurbed it pretty darn well. If this matters, my original phone SN started with 104, and this replacement starts with 106...seems most likely manufactured more recently than the earlier phone.
mmapcpro said:
Unless you hit it with a brick while it's reading.
Click to expand...
Click to collapse
Haha that made me laugh!
Sent from my HD2 using XDA app
SuperOneClick Fail!
I just received mine a couple hours ago. I hopped on the free G2X offer of last week. SuperOneClick fails to root. I was mortified I'd bricked this new phone; but, after killing SuperOneClick (stuck on Step 6 as apparently happens to all), the device seems fine. Charging the battery overnight and then I may try your method of NVflash. Coming from OG Droid.
I received a replacement from T-Mobile last week, it came up as DW under LG Updater tool. T-Mobile doesn't always send out refurbs.
mondieu1724 said:
I just received mine a couple hours ago. I hopped on the free G2X offer of last week. SuperOneClick fails to root. I was mortified I'd bricked this new phone; but, after killing SuperOneClick (stuck on Step 6 as apparently happens to all), the device seems fine. Charging the battery overnight and then I may try your method of NVflash. Coming from OG Droid.
Click to expand...
Click to collapse
Flash the rooted ROM over it and you have root. Worked for me.
Sent from my LG-P999 using XDA Premium App
gaww said:
Flash the rooted ROM over it and you have root. Worked for me.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Which rooted ROM? xboarder's? I just read that entire 35 page thread and some seem to be getting reboots reintroduced. Since mine is currently having no problems whatsoever. I may try to NVflash and then try the brute force approach delineated here:
http://forum.xda-developers.com/showthread.php?p=16015317#post16015317
But, I need to read up on it more.
For now, I just want to Nandroid this installation so I can always go back to it. I think the NVflash will give me that option, right?
mondieu1724 said:
Which rooted ROM? xboarder's? I just read that entire 35 page thread and some seem to be getting reboots reintroduced. Since mine is currently having no problems whatsoever. I may try to NVflash and then try the brute force approach delineated here:
http://forum.xda-developers.com/showthread.php?p=16015317#post16015317
But, I need to read up on it more.
For now, I just want to Nandroid this installation so I can always go back to it. I think the NVflash will give me that option, right?
Click to expand...
Click to collapse
I loaded a rooted 2.3.3 stock OTA from a thread in the development section. Since it is stock, you can decide what you keep and whet you freeze or delete. After flashing over the 2.3.3 on the device - root was back.
I just got a warranty replacement in and it was 2.2.2 with the march baseband! Unsure if refurbed or not.
Lightning Blue said:
I just got a warranty replacement in and it was 2.2.2 with the march baseband! Unsure if refurbed or not.
Click to expand...
Click to collapse
Call TMo and tell them others are getting them with 2.3.3 and July baseband. and you want the same. Especially if you bricked you last one with the LG Updater, you should not have to go down that path again if you can simply get a replacement with it on already.
In any case - insist on a replacement with the latest ROM and baseband on it. I have noted a very significant GPS connection time improvement even with CM7 ROM's (they had been like watching grass grow when waiting on the GPS).
I got my replacement yesterday after bricking it trying to update....its my third phone and it came with 2.3.3. This phone feels perfect and I have yet to have and reboots or freezes. I could care less if its a refurb since it looks brand new. No need to root since nv flash works fine....just restored a nandroid I had from my previous phone. Cm7 rocks and cwm is a life saver
Sent from my LG-P999 using XDA App
gaww said:
Call TMo and tell them others are getting them with 2.3.3 and July baseband. and you want the same. Especially if you bricked you last one with the LG Updater, you should not have to go down that path again if you can simply get a replacement with it on already.
In any case - insist on a replacement with the latest ROM and baseband on it. I have noted a very significant GPS connection time improvement even with CM7 ROM's (they had been like watching grass grow when waiting on the GPS).
Click to expand...
Click to collapse
I managed to update it, it almost bricked but after trying various methods people offered on here plus digging out an XP machine I haven't touched in two years, got it working again!
Greetings to All!
If anyone knows the answer it would be truly appreciated! :good: Would anyone know off-hand how much the LG Repair Center in Ft. Worth TX charges to reinstall the OS to the phone?
I had to send it to them yesterday. They provided a prepaid FedEx shipping label and I dropped it off at the FedEx drop box. I was told they'll contact me via email about what they'll do and if any charge is involved. The phone is still under warranty too.
First of all, let me explain my stupidity, ineptness or whatever other term you choose. I can fade the heat... I used to be married!
I accidentally erased my OS on my LG G3 D850 phone using TWRP, I fumbled the phone in my hand and must have tapped the buttons to do a system wipe. Anyway, after that my phone would only go to the LG boot logo screen and that's it. I tried to do a recovery from TWRP but to no success.
I tried all the recommend fixes including the TOT method to download the KitKat OS back to the phone using the LG Installer program, replacing the DLL file in the program, verifying the Port 41 access, and all that. It would go fine for 15 seconds and then state: "Download Failed". This happened several times, quite a few actually. I searched all the various threads here and spent over 20 hours screwing around with the phone. I searched the internet and all that. It's not like I didn't try, believe me. When it comes to the Windows OS I pretty darn good at diagnosing it, repairing and building systems, malware attacks, etc. However, with Android I'm the proverbial classic n00b at it. It's frustrating to say the least. I am sure I probably missed a thread or website somewhere that probably would have helped, but eventually my blood pressure and stress got the best of me and I decided to contact LG Repair instead so I wouldn't personally go catatonic.
I know that LG Repair charges about $140 to repair cracked screens and such. I am just curious if anyone here knows approximately what LG would charge to do a complete OS reinstall?
Any help or comments will be appreciated and encouraged. IF you just want tell me I'm a total goober that's fine too, cause some people thrive on that. :fingers-crossed:
Thanks Again!
Nibiru2012 said:
Greetings to All!
If anyone knows the answer it would be truly appreciated! :good: Would anyone know off-hand how much the LG Repair Center in Ft. Worth TX charges to reinstall the OS to the phone?
I had to send it to them yesterday. They provided a prepaid FedEx shipping label and I dropped it off at the FedEx drop box. I was told they'll contact me via email about what they'll do and if any charge is involved. The phone is still under warranty too.
First of all, let me explain my stupidity, ineptness or whatever other term you choose. I can fade the heat... I used to be married!
I accidentally erased my OS on my LG G3 D850 phone using TWRP, I fumbled the phone in my hand and must have tapped the buttons to do a system wipe. Anyway, after that my phone would only go to the LG boot logo screen and that's it. I tried to do a recovery from TWRP but to no success.
I tried all the recommend fixes including the TOT method to download the KitKat OS back to the phone using the LG Installer program, replacing the DLL file in the program, verifying the Port 41 access, and all that. It would go fine for 15 seconds and then state: "Download Failed". This happened several times, quite a few actually. I searched all the various threads here and spent over 20 hours screwing around with the phone. I searched the internet and all that. It's not like I didn't try, believe me. When it comes to the Windows OS I pretty darn good at diagnosing it, repairing and building systems, malware attacks, etc. However, with Android I'm the proverbial classic n00b at it. It's frustrating to say the least. I am sure I probably missed a thread or website somewhere that probably would have helped, but eventually my blood pressure and stress got the best of me and I decided to contact LG Repair instead so I wouldn't personally go catatonic.
I know that LG Repair charges about $140 to repair cracked screens and such. I am just curious if anyone here knows approximately what LG would charge to do a complete OS reinstall?
Any help or comments will be appreciated and encouraged. IF you just want tell me I'm a total goober that's fine too, cause some people thrive on that. :fingers-crossed:
Thanks Again!
Click to expand...
Click to collapse
No clue, but I could had done it remotely for you for free... There are several guides to flashing it back to 100% stock. Over in the main LG g3 my guide is stickied. They'll probably charge $100+ for it.
If I charged / have phones shipped to do that I'd be rolling in the money of all the phones I have fixed with your same exact problem and others as well.
If they have to reinstall OS due to root (if you told them lol) they will charge out the butt for that. I've known some cases of people being quoted a price they could just buy a new one for.
Nibiru2012 said:
Greetings to All!
If anyone knows the answer it would be truly appreciated! :good: Would anyone know off-hand how much the LG Repair Center in Ft. Worth TX charges to reinstall the OS to the phone?
I had to send it to them yesterday. They provided a prepaid FedEx shipping label and I dropped it off at the FedEx drop box. I was told they'll contact me via email about what they'll do and if any charge is involved. The phone is still under warranty too.
First of all, let me explain my stupidity, ineptness or whatever other term you choose. I can fade the heat... I used to be married!
I accidentally erased my OS on my LG G3 D850 phone using TWRP, I fumbled the phone in my hand and must have tapped the buttons to do a system wipe. Anyway, after that my phone would only go to the LG boot logo screen and that's it. I tried to do a recovery from TWRP but to no success.
I tried all the recommend fixes including the TOT method to download the KitKat OS back to the phone using the LG Installer program, replacing the DLL file in the program, verifying the Port 41 access, and all that. It would go fine for 15 seconds and then state: "Download Failed". This happened several times, quite a few actually. I searched all the various threads here and spent over 20 hours screwing around with the phone. I searched the internet and all that. It's not like I didn't try, believe me. When it comes to the Windows OS I pretty darn good at diagnosing it, repairing and building systems, malware attacks, etc. However, with Android I'm the proverbial classic n00b at it. It's frustrating to say the least. I am sure I probably missed a thread or website somewhere that probably would have helped, but eventually my blood pressure and stress got the best of me and I decided to contact LG Repair instead so I wouldn't personally go catatonic.
I know that LG Repair charges about $140 to repair cracked screens and such. I am just curious if anyone here knows approximately what LG would charge to do a complete OS reinstall?
Any help or comments will be appreciated and encouraged. IF you just want tell me I'm a total goober that's fine too, cause some people thrive on that. :fingers-crossed:
Thanks Again!
Click to expand...
Click to collapse
This happened to me as well. I used the BOARD DL option instead of the UPGRADE DL option and that fixed it on the flash tool. Hope this helps you.
Well I wish to thank the two members who advised me about my issue. It's appreciated!
I believe that using a USB 3.0 port may have been a problem with the reflash of the OS plus maybe using the UPGRADE DL option in lieu of the BOARD DL option.
It's a mystery to me though.
LG repaired my phone FREE OF CHARGE and it's being shipped back to me today! It was delayed by four business days because there was a winter storm last week that hit the Ft. Worth TX area and the service techs couldn't make it into work for about four days or so. There's a FedEx Ground tracking number I've been given so I should see it probably Friday the 6th of March.
Again... Thanks to the two members for their assistance!
Glad to hear they were able to fix it free of charge. I'm surprised to be honest, but good for you!
Nibiru2012 said:
Well I wish to thank the two members who advised me about my issue. It's appreciated!
I believe that using a USB 3.0 port may have been a problem with the reflash of the OS plus maybe using the UPGRADE DL option in lieu of the BOARD DL option.
It's a mystery to me though.
LG repaired my phone FREE OF CHARGE and it's being shipped back to me today! It was delayed by four business days because there was a winter storm last week that hit the Ft. Worth TX area and the service techs couldn't make it into work for about four days or so. There's a FedEx Ground tracking number I've been given so I should see it probably Friday the 6th of March.
Again... Thanks to the two members for their assistance!
Click to expand...
Click to collapse
I'm glad you got it fixed and for free! Like the person above me, I am surprised they did it for free.
Sent from my LG-D850 using Tapatalk 2
It was still under the Two Year Warranty.
Nibiru2012 said:
It was still under the Two Year Warranty.
Click to expand...
Click to collapse
Yeah, but you flash, root, ROM, etc there goes that warranty.
Sent from my LG-D850 using Tapatalk 2
They still honored it and with no issues on their part. I didn't tell them and they didn't ask.
To be honest I don't even think they knew that since the phone was stuck in a power up loop.
Whatever, it is water under the bridge and I can move on now.
The MODS or ADMINS may now close this thread.
Thread closed at OP request.
Hi all. I need help, or opinions, or both. I'm here because my husband used to tell me these forums were helpful. (Pleasebehelpful,pleasebehelpful)
I have an At&t Lg G4, the H810 model. It randomly shut itself down and refuses to start up again. It will load up to the LG logo, then shuts off and tries again. It's been doing that for a few days, as I keep hoping it will randomly make it all the way through and actually start up. I've read some of the many threads about the bootloop issues, but they all seem to be people who've been experimenting with mods.
I haven't rooted, or anything. It's still running on whatever it had when I walked out of the store with it. I've talked with At&T, and LG, and have the option to either fix it or get a refurb to replace it. I'm anxious about the refurb, as it seems that this is not an uncommon issue with the G4s. Is there a way to tell when the refurb was made, or what they've done to make it "like new?"
I'm feeling like it's a bit of a crapshoot. Last time I went through warranty replacement was with a Samsung Galaxy, and that was a hideous ordeal. Is LG better? Anybody have any experience, or sage wisdom to impart? Nifty tricks to get the thing to start back up?
TIA!
Google search "Lg g4 return to stock" and flash the h81010o firmware in the instructions. This provided you can enter download mode.
Sent from my LG-H810 using Tapatalk
That's exactly what happened to mine. It randomly shut down and now it is stuck in a bootloop. Usually it won't pass the LG splash screen, but a few times I've seen the AT&T logo briefly. Twice it showed the "Configuring apps" screen as if it had been updated. I didn't allow an OTA update but that's what it looked like.
After 20 minutes on (another) phone with tech support they decided to send a warranty replacement.
I wish I knew what was wrong but it is essentially bricked. Can't hard reboot, get to download/recovery mode or even power off.
The phone is not rooted or otherwise modded.
I just wanted you to know you're not alone. All of this just happened today.
Sent from my SAMSUNG-SM-G920A using Tapatalk
redeyss said:
Google search "Lg g4 return to stock" and flash the h81010o firmware in the instructions. This provided you can enter download mode.
Sent from my LG-H810 using Tapatalk
Click to expand...
Click to collapse
Thanks, but not dice. There's nothing there. The only thing I could get to was the *push start and volume down buttons* factory reset mode, which then didn't do anything. Boo.
ccbutterfly said:
That's exactly what happened to mine. It randomly shut down and now it is stuck in a bootloop. Usually it won't pass the LG splash screen, but a few times I've seen the AT&T logo briefly. Twice it showed the "Configuring apps" screen as if it had been updated. I didn't allow an OTA update but that's what it looked like.
After 20 minutes on (another) phone with tech support they decided to send a warranty replacement.
I wish I knew what was wrong but it is essentially bricked. Can't hard reboot, get to download/recovery mode or even power off.
The phone is not rooted or otherwise modded.
I just wanted you to know you're not alone. All of this just happened today.
Sent from my SAMSUNG-SM-G920A using Tapatalk
Click to expand...
Click to collapse
ccbutterfly--how long have you had your phone? It's a frustrating thing to have it just *pfft* like that, isn't it? I bought mine the weekend they came out in June, and having read up for a while, it looks like there's a defect in some of the phones that were made before May. Just my luck. I went for the refurb. Hope it doesn't have the same problem in a few months.
circetwo - I got it in June also. I bought it for my son's birthday on 6/29. It really was a surprise and a huge disappointment as the phone is otherwise everything we hoped it would be. I wish I had ordered one for myself instead of getting the GS6. I've had to warranty replace it after only a few months also.
Best wishes for your refurb. I hope we both have better luck this time around.
You know what really gets me is AT&T's shipping policy. My oldest son upgraded to the Note 5 this week. They sent it overnight at no extra charge. He already had a working phone, but they got the new one to him the next day. My other son had the LGG4 and when it randomly decided to be stupid they offered him expedited shipping at *our* expense. We opted for standard free shipping and he's without a phone til it gets here. That seems backwards to me.
Incidentally, I slipped his SIM card into my oldest son's *old* phone so he has something to use in the meantime. But really, doesn't it seem like the warranty replacement should be the one that gets expedited?
Okay, stepping off my soapbox now.
Hey, thanks for the info that the "May" date seems to be the key. That gives me more hope for the replacement phone.
Sent from my SAMSUNG-SM-G920A using Tapatalk
My AT&T LG G4 got stuck in bootloop today 810, ser. number 505, H/W 1.0, on 10o, no root, all stock. Apparently this is a hardware problem that has been affecting more and more G4 owners:
http://forum.xda-developers.com/g4/help/lg-g4-stuck-bootloop-t3268734
Called up AT&T, and they're sending another G4, which is the only way to fix this. Warranty will continue through the end of the original G4.
UPDATE: Received the replacement G4 from AT&T. Unfortunately another 505 serial number, H/W 1.0, with 10o.
Yea that happened to me too... I bought it at launch weekend. Replaced under warranty
Sent from my LG-H810 using Tapatalk
Yep just happened to mine the other day. was look at a forum web site and the phone locked up then boot looped. called the att warranty center and they sent me a "like new" one. positive not about the new one it was manufactured 12/23/2015 according to https://imeidata.net/warranty/lg
Add another AT&T variant to the failure list. Mine froze and went into irrecoverable bootloop Saturday night. It's on the FedEx truck now to the LG Ft Worth Repair center. The more research I've done, the more I'm seeing it's a common hardware issue. I'll be posting mine for sale the second I get my replacement or "repaired" phone back. I'm back to using my first gen Moto X and I forgot how smooth it ran. I think I'll be getting the X Pure Edition to replace the G4.
is there a way to factory reset the phone. my phone just died this morning and i just spoke to ATT they will be sending a replacement. not sure if my phone rooted will void anything
Another AT&T fail. Mine died a week ago. Serial 505. Lasted 8 months. Replacement is also a serial 505.
SN 806
Ive seen some posts and I have had this happen to day halfway to a meeting and lost my gps and contacts. I have an 806 serial and anything to save it would be great. I dont know how to get to dload mode or I might try something more.
My friend's G4 AT&T fails to. She asks me to help her but there is no way to make it work. Really confused. The problem is she buy the AT&T version, and then buy the unlock code to make it the international one. Now she stays in Vietnam, not US, how can we get the warranty ?
that isn't good. so this just happens randomly? I'm on 10o all stock with 505.
Same here. Happened the morning of January 28 (1/28). Started bootlooping. It would sometimes get past the AT&T logo, but most of the time bootlooped at the LG logo. AT&T did an overnight replacement which was a much newer hardware version. So I'm suspect based on the HW version this was a new phone not a refurbished. Still 5.1 (no marshmellow). It has been flawless. Even taking my 128GB microSD which failed to work on the previous hardware - which would spontaneously software eject.
AT&T said it was probably related to the Android 6.0 marshmallow update. The store rep said that I was the 6th person to come into the store with the same issue. The tried factory reset themselves with no avail. Then had a phone overnighted to my home.
Sure sounds like a hardware issue with the H810.
Hey guys,
I have a confirmed fix that i applied to a friends phone.
It involved opening the phone up and applying pressure to one of the chips.
Will post video/more info for those who are interested.
Skedgy sky said:
Hey guys,
I have a confirmed fix that i applied to a friends phone.
It involved opening the phone up and applying pressure to one of the chips.
Will post video/more info for those who are interested.
Click to expand...
Click to collapse
Please post this video!
Skedgy sky said:
Hey guys,
I have a confirmed fix that i applied to a friends phone.
It involved opening the phone up and applying pressure to one of the chips.
Will post video/more info for those who are interested.
Click to expand...
Click to collapse
YES PLEASE POST THIS VIDEO!! And please in the mean time give us more info until you can post the vid!!!!
petermg said:
YES PLEASE POST THIS VIDEO!! And please in the mean time give us more info until you can post the vid!!!!
Click to expand...
Click to collapse
Some of the other G4 boards here on XDA show G4's that have been disassembled, and the motherboard is baked in the oven for several minutes. This apparently melts and the resin or adhesive that holds the chip that is causing problems. After heating up, the chip apparently re-seats itself, at least temporarily, allowing the phone to boot up. Apparently it's easy to get the G4 apart, but that probably would affect your warranty. At least you could get valuable info off the phone if that was absolutely necessary.
wified said:
Some of the other G4 boards here on XDA show G4's that have been disassembled, and the motherboard is baked in the oven for several minutes. This apparently melts and the resin or adhesive that holds the chip that is causing problems. After heating up, the chip apparently re-seats itself, at least temporarily, allowing the phone to boot up. Apparently it's easy to get the G4 apart, but that probably would affect your warranty. At least you could get valuable info off the phone if that was absolutely necessary.
Click to expand...
Click to collapse
Link? I've not run into any of these posts showing anyone baking a G4 board!
petermg said:
Link? I've not run into any of these posts showing anyone baking a G4 board!
Click to expand...
Click to collapse
http://forum.xda-developers.com/g4/help/diy-h815-usa-variant-hardware-boot-loop-t3311623
Bake away!
There are some other tips on the last couple of pages of this original thread on the bootloop problem, too:
http://forum.xda-developers.com/g4/help/lg-g4-stuck-bootloop-t3268734
Same here guys . LG G4 BOOTLOOP STUCK .. . Now I have a cheap phone ( Alcatel idol 3 ) wich works better than lg .and super fast unfortunately front can not good as lg ...bit is OK my lg is now at garbage RIP. LG G4
Mine's a 508... However it still affected me, when I called LG they said it's probably an update, however it never completed it. TurnOn > Freeze > BootLoop. Looking at the PR Distributor cause well.
Can you believe Claro PR (my carrier) didn't accept it cause it has a bruise on the top right edge (metal side, not even the screen), when I asked LG for repairs (phone call) they said they won't take it either (the first time I called), the 2nd time I called they said they wouldn't take it cause the LG-H810PR is apparently an International version, and so I needed to look up with My Carrier (Claro, yay...) ultimately, I read this >> http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/ << And it led me to PR's LG Distributor and hopefully they'll do a repair or give me a replacement. If they don't, well you'll see me doing a topic.
wified said:
My AT&T LG G4 got stuck in bootloop today 810, ser. number 505, H/W 1.0, on 10o, no root, all stock. Apparently this is a hardware problem that has been affecting more and more G4 owners:
http://forum.xda-developers.com/g4/help/lg-g4-stuck-bootloop-t3268734
Called up AT&T, and they're sending another G4, which is the only way to fix this. Warranty will continue through the end of the original G4.
UPDATE: Received the replacement G4 from AT&T. Unfortunately another 505 serial number, H/W 1.0, with 10o.
Click to expand...
Click to collapse
Where is the serial located ? I have my box.. tried to call local AT&T & they said they considered the IMEI to be the serial..
Would like to confirm if the one I got is a 505 or not..
Mines a 509 just shut off in the middle of chromecasting from plex, and just loops at the LG logo. I got it as a replacement in December for my G3 that randomly died. I going to fight ATT to send me something other than another G4.
I bought the phone from the official website about 2-3 months ago.
Like everyone who got it, I was amazed by how snappy it was, also the wifi signal was the best in all my phones.
From time to time I did notice occasional complete signal drops.
Being summer I went in a foreign country where I didn't use the phone signal at all, so the phone was on airplane mode for a week.
When I came home the issues persisted so I contacted oneplus support.
The resolutions where the following:
1. Network settings reset
2. Master reset of the phone
3. Updating the phone to the latest update by ota updates
4. Full flash of the phone (using a pc and files supplied by oneplus, )
5.Updating again because the software was older
Now of course nothing worked, and the last step was that I had to take logs .
Logs were sent to them for more than 10 days and still I got no resolution.
My phone is broken, I cant make a call whatsoever, or be called for that matter, the only way i cant call or be called is if i set the phone to 2G only, and then people cant hear me.
Doesn't matter if on 4g/3g/2g the signal drops regularly rendering the phone useless .
I emailed the support but they keep pushing me by stating that they need to analyse the logs.
What would you guys do?
I mean , that a device that in the first 2 months has problems, no drops, no splashes, not even root.....there has to be a law or something to protect the customer in situations like this....
If anyone has a suggestion, please feel free to share, for other people ...well you've been warned.
cosminmocan said:
I bought the phone from the official website about 2-3 months ago.
Like everyone who got it, I was amazed by how snappy it was, also the wifi signal was the best in all my phones.
From time to time I did notice occasional complete signal drops.
Being summer I went in a foreign country where I didn't use the phone signal at all, so the phone was on airplane mode for a week.
When I came home the issues persisted so I contacted oneplus support.
The resolutions where the following:
1. Network settings reset
2. Master reset of the phone
3. Updating the phone to the latest update by ota updates
4. Full flash of the phone (using a pc and files supplied by oneplus, )
5.Updating again because the software was older
Now of course nothing worked, and the last step was that I had to take logs .
Logs were sent to them for more than 10 days and still I got no resolution.
My phone is broken, I cant make a call whatsoever, or be called for that matter, the only way i cant call or be called is if i set the phone to 2G only, and then people cant hear me.
Doesn't matter if on 4g/3g/2g the signal drops regularly rendering the phone useless .
I emailed the support but they keep pushing me by stating that they need to analyse the logs.
What would you guys do?
I mean , that a device that in the first 2 months has problems, no drops, no splashes, not even root.....there has to be a law or something to protect the customer in situations like this....
If anyone has a suggestion, please feel free to share, for other people ...well you've been warned.
Click to expand...
Click to collapse
I would flash the phone back to the latest stock oos through fastboot again first and see if the problem is resolved. If not then I would send it to OnePlus for a replacement. I had the same issue back in the day with a Note 3 that had radio issues and it ended up being a bad phone.
ajsmsg78 said:
I would flash the phone back to the latest stock oos through fastboot again first and see if the problem is resolved. If not then I would send it to OnePlus for a replacement. I had the same issue back in the day with a Note 3 that had radio issues and it ended up being a bad phone.
Click to expand...
Click to collapse
Hey, thanks for the reply.
That was step 4, they did that for me, but they used a software ,,quallcom something'' it was basically a odin like app , flashed the entire phone ,system modem ..all of it
I would psot the files but they sent me in a password protected zip and then they deleted the files
Send it in for repair or replacement. It's up to OnePlus how they handle this case. You have done more than enough.
You should add a date (14 days max) when you expect your or a new device back. Else they must refund you.
Are you sure that your SIM card is good? Does the SIM card work in another phone?
pdppdp said:
Send it in for repair or replacement. It's up to OnePlus how they handle this case. You have done more than enough.
You should add a date (14 days max) when you expect your or a new device back. Else they must refund you.
Click to expand...
Click to collapse
I keep requesting this in my mails, but they ignore it with a passion ...
Thanks for your reply
tabletalker7 said:
Are you sure that your SIM card is good? Does the SIM card work in another phone?
Click to expand...
Click to collapse
I got a new sim from my provider (Vodafone), also i tried another sim from another carrier....same issues
cosminmocan said:
I got a new sim from my provider (Vodafone), also i tried another sim from another carrier....same issues
Click to expand...
Click to collapse
Then send it back - has to be a hardware issue with the phone itself
OP like to ignore RMAs.
cosminmocan said:
I keep requesting this in my mails, but they ignore it with a passion ...
Thanks for your reply
Click to expand...
Click to collapse
cosminmocan said:
I keep requesting this in my mails, but they ignore it with a passion ...
Thanks for your reply
Click to expand...
Click to collapse
Off course they do. If they continue to refuse, point out to hand the matter over to a lawyer within 7 workdays.
try modify it through Qualcomm modem software, I tried it and it does ENHANCED my data signal in my room?
Hello ,
It's me again, Sydney.
I have received your new RMA #ROP180904319185709. I appreciate your effort in doing some troubleshooting steps to try to resolve the issue.
As of the moment, the investigation is still ongoing.
We are aware of the number of days passed and the urgency of having the device repaired.
We would like to humbly ask for your patience regarding this matter.
Regards,
Sydney
Click to expand...
Click to collapse
So after 10+ days from posting the logs, and a lot of back and forth useless mails they are saying the same stuff.
This will be my last one+ product
So the story ended by oneplus repairing the phone.
The motherboard was changed.