Database Info

Verizon will replace phones with random reboots.

I just called Verizon and told them after updating I have been getting random reboots. The tech said its happening to certain phones and is sending a replacement, no questions asked. Im sure my phones not defective I agree with those that say its a radio issue. I even mentioned that to the tech and he said he doesn't think so. Kinda sucks I got to restore to stock, and reroot and what not. I'll be sure to let everyone know if the replacement has the same issues.
Update: Just so you know I've gotten two replacements, and it didn't help my situation. So no point in getting one unless you got a little cosmetic issue with your phone. Htc is working on a fix for these pesky reboots. It's in testing stages right now supposedly.
Sent from my Thunderbolt

It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange

Yeah the tech was real cool about it. Free overnight fed ex and everything.

Do you have to send your current phone back to them, then, or what?

Interesting that they're doing this. I thought this was happening on all TBs, not just individual ones. Maybe I should call. Anybody else had this experience with the techs? Or did ajd88 just happen to catch a tech that had already put in his 2 weeks notice and didn't care.

I called this morning. Having a new one next-day shipped to me. My phone has become unusable.

My phone has rebooted maybe 3 times total since I installed the leaked radio when it first was leaked, you guys think I should try and get a replacement just to be on the safe side?
Sent from my ADR6400L using XDA App

While my phone isn't randonly rebooting it does loose 4G all the time, rarely goes into 3G and 1x seems to be the norm. I live in Chicago so I know it has a solid 4G signal. Wonder if it's worth the trouble of swapping out. But knowing my luck they will give me a refurbished phone...

sublimaze said:
It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange
Click to expand...
Click to collapse
in my experience, verizon has always been really good at replacing phones. I had a droid since launch day before upgrading to my TB, and it had been replaced 2 times.
The first time the camera stopped focusing, the second time it just stopped turning on.
I walked in to a VZW store on a Wednesday, and I had fedex at my door delivering new phone on thursday afternoon. badass!

You know he funny thigh here is. It probably is happening on all thunderbolts or some people just arent ppaying attention and not realizing that this is happening. It even happens on my wife's fascinate. So ineradicable of sending back my non defective phone that random rebooted once in a while for a "refurbished" phone. Ill keep my new out of box one. Not one someone else has allready had. Just because of a software issue.

Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.

I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
Of course theres a gb leak right after, probably with a new radio that fixes it lol.

ajd88 said:
I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
Click to expand...
Click to collapse
You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.

ProTekk said:
Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.
Click to expand...
Click to collapse
I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App

ERIFNOMI said:
You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.
Click to expand...
Click to collapse
Yeah my power button is F'ed too. Whatever if they send me a phone thats in worse shape then the one i got ill just send it back rather than my old one.

Busphan said:
I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
The guy i spoke to asked if I did a factory restore, I lied told him yes. So there was no troubleshooting. I told him its all over google, he put me on hold came back and said he looked on google and confirmed with me he sees that some people are having problems. After that he told me he was confident a new device would solve my problems and thats it. I guess i might have just got lucky.

It is possible that physical defects in the phones are contributing to the issue. Something like a bad run of filter components could cause the radio to operate ever so slightly out of spec, but still within QA tolerances. Then, if they then tweaked the radio parameters a bunch in the update, it could have pushed the performance requirements of the RF hardware closer to the device tolerances - suddenly revealing a whole bunch of bad components they did not see previously.

I got my new phone today and no reboots and my screen is a lot nicer and brighter. I'm happy
Sent from my ADR6400L using XDA Premium App

Can someone explain the nature of the reboots that they are experiencing? I had a reboot on Friday but it was much more then just a reboot, after the phone was finishing powering back up I had no ability to call out as if there was no service. I tried numerous battery pulls and even had Verizon do a reset on there end, nothing helped yet I was still able to receive and send data. Finally after about an hour my service was back. Then the same thing happened again yesterday, I went through the same processes with no success yet. I have tried all the different radio choices and nothing is working, does anyone have any suggestions?
Thanks!!!
Also I am rooted and using the stock rom

Couple different things I'd like to point out. Most vzw employees at the sales level will replace your phone if they actually see it reboot on its own. Some, though, chalk it up to being just a part of the device. I, myself, am a vzw employee and would most definitely exchange your device if its rebooting. However, rooting your phone voids the manufacturers warranty, so you better have insurance. Also, certified like news are not refurbished phones. They are phones that are brought back within the 14-day return policy because the customer either didn't like it or didn't understand how to use it. They're cleared out, tested, and repackaged as CLNRs. Certified pre-owned are, in fact, refurbished. Just thought I'd clear that up.
Sent from my HTC RootedBolt running CM-7.0.

Infuse DIED!

Well after reading the latest GTG V2.2.2 thread changes today I decided to give it a go as I have really been having a ton of problems with my phone since new. Mostly battery issues but also weird stuff since loading Infused 2.1.0. I had loaded 2.1.0 twice after going back to completely stock but the weirdness persisted. So I backed up all my stuff tonight and then fired up Odin and loaded all the necessary stock files from GTG's Ultimate Unbrick which i have done many times. It started right up and then it stalled trying to establish a connection and this has never happened before. I waited a while to see if it would just go anyway but after 30 min. it was still sitting there and had not done anything in regards to loading up any new data to the phone. So I closed Odin and hit the power button on the phone and it came back up with an icon for phone to computer connection so i tried Odin again and once again it started up and tried to load files to the phone but again stalled and sat there. So i waited again for a while and then stopped everything and pulled the battery hoping that the phone could be brought back into download mode but unfortunately it is completely dead now. No lights no power up nothing??? So I guess I got my answer to my constant problems and strangeness it was the phone itself that wasn't any good. So now i have to go to the store tomorrow and negotiate a replacement phone I sure hope the fact that I spend a ton of money there with my clients corporate phone account will get me some good will and they will just swap it out for a new one. We will see as i really liked this phone it just needs some fixing.
I am a bit bewildered that AT&T/Samsung would release a phone with so many bugs in it. The completely stock phone was buggier than all hell and was only marginally better once I updated to a custom rom. The bluetooth has never been right from day one stock or custom it would constantly disconnect my headset and the GPS was the crappiest phone GPS I have ever had and I have had a bunch of them in the last few years. Here's hoping that the GB update fixes and resolves all of the bugs in this very nice phone.

Sometimes duds slip through the quality control process...

Entropy512 said:
Sometimes duds slip through the quality control process...
Click to expand...
Click to collapse
I guess so E but man this has been the worst phone from a performance standpoint I have owned in a lot of years I sure hope it is just a matter of a lemon. By the way I see you live in Owego NY is that the same as Oswego? If so do you do any fishing up there???

You probably just got a phone from a bad batch, my phone works just fine.
Like Entropy said, duds slip through quality control, can't catch em all.

Yeah you have a crap phone. But since you modified the software (god forbid on something you OWN!!!!) Samsung or AT&T(/Rogers) won't touch it. They probably have something to scan for modified software at the door that will shoot you in the foot if you try to walk in.
I've used unbrick at least 5 times because the 2.0 Infused ROM kept messing up my phone. Worked perfectly every time.

strychninetwitch said:
Yeah you have a crap phone. But since you modified the software (god forbid on something you OWN!!!!) Samsung or AT&T(/Rogers) won't touch it. They probably have something to scan for modified software at the door that will shoot you in the foot if you try to walk in.
I've used unbrick at least 5 times because the 2.0 Infused ROM kept messing up my phone. Worked perfectly every time.
Click to expand...
Click to collapse
Actually, from my understanding, they don't really question you if you bring in a phone to be replaced. If nothing else, do like what everyone did when the Galaxy S line came out and tell them that it crashed during an OTA update or when you connected it to Kies. Or tell them that you were having issues with it freezing up a lot recently and when it frozen the last time, you pulled the battery and it wouldn't come back on.
There is no reason for them to everyone know that you had custom software on the phone.
Good luck.
Sent using Tapatalk

Have to agree with Entropy would say u just got a dud.
Had no issues getting my phone replaced after installing custom rom on it. Went the extra step and soft bricked it and made sure it wouldnt boot past samsung screen before taking it to store. (My micro USB was borked) Had to wait on replacement phone but they sent me home with my phone and unbricked it and used it till new one arrived and bricked old sent it in and never heard anything about it afterwards.

I've used this method many times and never had an issue. (May not work if you get zero lights, etc, but worth a shot)
Just make sure you're not on Windows XP
Read the OP completely
http://forum.xda-developers.com/showthread.php?t=1216790

May sound silly, but try a new data cable.
sent from my stock Infuse at Tranquility Base.

You might have killed your battery. I assume you need battery power to enter Download mode. If someone more experienced then I can confirm this then take your phone and battery to your local ATT and ask them to test your battery.

Blackberrynomore said:
I guess so E but man this has been the worst phone from a performance standpoint I have owned in a lot of years I sure hope it is just a matter of a lemon. By the way I see you live in Owego NY is that the same as Oswego? If so do you do any fishing up there???
Click to expand...
Click to collapse
An s makes a huge difference... Northern border vs. southern border.
I don't fish, I get flooded by the Susquehanna.

Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.

AdamOutler said:
Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.
Click to expand...
Click to collapse
Whoa? Are you serious about that? Because if that's true, it would be really nice of this guy did that..
Sent from my phone. :3

AdamOutler said:
Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.
Click to expand...
Click to collapse
Would have sent it to you no problem except that i need to return it to AT&T to get a replacement phone. Sorry I couldn't help.

I went to the AT&T company store that I do all of my bsiness with both personal and corporate. I showed my AT&T girl the phone and that it was dead and would not power up. She tried another battery as I also had done and still nothing. So she tells me becase the phone is over 30 days old i have to go to the device support center to get a new one or call in and they will ship me another phone. Well I couldn't wait for them to ship one as i need my phone for work so I had to drive 35 mi. to the device support center to get another phone. Just strikes me as stupid that they cannot just give me a new phone right then and there. When I got mine I was short of my upgrade period but they gave me a conditional upgrade or something and the phone cost $400.00 so I was pretty pissed off that they were just going to give me a refurbed phone considering what i paid for the damn thing. Actually I didn't pay for it myself one of my clients picked up the tab but I still felt like they really stuck it to me not giving me a new phone. I spend thousands of dollars at their store every year with all of my client purchases you would think they would cut me some slack and give me a new phone???
Anyway I got a "new" replacement phone and it seems to be working fine. The GPS worked far better than my original Infuse right out of the box with the Froyo ROM and UCKD5 modem. I also did a speed test with three bars and got 2735 Kbps Down and 319 Kbps up and it said I was on EDGE?
So I just rooted it and i am going to load up the Infused 2.2.0 and manually install the newer modem and the camera fixes. I am going to hold off restoring most of my apps until I use this one for a few days to see how it performs first.
Oh and the girl at the AT&T support center told me she had to replace my battery because it would not power up the new phone. So it looks like I had both a bad phone and the battery also quit the farm at the same time.

I had issues with my first infuse (I'm in FL) and completely blasted it to the point where it would literally not even respond to any button presses soft/hard or otherwise. It was DEAD! COMPLETELY DEAD...I was very sad. Anyway I was within 30 day startup period and they did full replacement no question asked. I told my local att store it froze and I pulled battery and it wouldn't come back on. They acted like morons and gave me a replacement but i feel like they knew what I did. Didn't say anything though.
Needless to say. I take my time now with these custom roms. Rockin Infused 2.2.3 and loving life with my GB and 30fps.
Good luck!
Sent from my SAMSUNG-SGH-I997 using XDA App

I loaded 2.2.3 last night and everything about the phone seems better so I am a happy camper for sure.
Infused with Android DNA

Blackberrynomore said:
I loaded 2.2.3 last night and everything about the phone seems better so I am a happy camper for sure.
Infused with Android DNA
Click to expand...
Click to collapse
For that price did they not allow you to keep the old phone?
It would help the cause here if they did......

[Q] Stock Inspire constant Shut Down

So my wife is out of town and i just got a frantic call from her on her moms phone telling me that her Inspire is constantly been shutting down.
We live in Texas and she's visiting family in Ft. Lauderdale since before Christmas. She's said since she's been there that the phone has been acting wonky, but starting today the phone will not stay powered on when not on the charger.
When it's on the charger she says she has 80% battery life, but when she unplugs it and tries to do something with it the phone powers down.
She's done the battery pulls, she's cleared the cache and removed unnecessary apps. I'm really not sure what to tell her other than go to AT&T and get a different battery, and fi that does't work - plug it into your laptop, copy all of your pictures and necessary data then do a factory reset.
Any other advice from more experienced members?

Sounds like your on the right track. You could try downloading the ruu from HTC as well and do a clean install. If all else fails just do a warranty.

I had the same problem. It was the battery, bought a new stock HTC battery and it works perfectly don't try a reset or any of that. You will lose you're stuff, tell her to just charge it until she can get it replaced I kept mine on charger for 4 days until I bought it and got it in the mail. Phone works perfectly now
Sent from my Inspire 4G using xda premium

We had to get the screen replaced so AT&T wouldn't help her because hey could tell it's been opened
It was opened about 4 months ago, and has been working fine until she went to Florida. She has had battery issues though since she go the device back in February.
She said the AT&T person tried to do a factory reset and that "it wouldnt take" which i found was odd. More than likely the AT&T person was doing it while the phone was on, rather than doing the volume down + power button to load into recovery and do it that way.
Anyone know why a factory reset wouldn't go through?

Selecting it through the phone just boots into hboot to finish the process, but if the phone is freezing and powering down it would probably keep it from completing. Try it through hboot. Did the att guy at least test a different battery in the device? Some of those att employees really shouldn't be helping people troubleshoot. Too bad they aren't all as educated as zel.

Gizmoe said:
Selecting it through the phone just boots into hboot to finish the process, but if the phone is freezing and powering down it would probably keep it from completing. Try it through hboot. Did the att guy at least test a different battery in the device? Some of those att employees really shouldn't be helping people troubleshoot. Too bad they aren't all as educated as zel.
Click to expand...
Click to collapse
They didnt even entertain the idea of a different battery. They took the battery door off and could tell that it had been opened. Right then and there they basically sent we can't help you because it's out of warranty and HTC will charge you full price for a new phone, but then whispered to her that she could go to a local shop.
Needless to say i was a little pissed that they wouldn't even let her try a different battery.

MikeIsCore said:
They didnt even entertain the idea of a different battery. They took the battery door off and could tell that it had been opened. Right then and there they basically sent we can't help you because it's out of warranty and HTC will charge you full price for a new phone, but then whispered to her that she could go to a local shop.
Needless to say i was a little pissed that they wouldn't even let her try a different battery.
Click to expand...
Click to collapse
That is one of the risks of Modding your phone or someone else's. All support now relies on the phones owner.
As for the rep. He couldn't do anything without possibly losing his/her job. I used to work for them so I really can't blame the employee.
Now for her prob the only thing I would suggest is that she get another battery which may or may not be the issue.
Why was it opened? If you don't mind me asking?

zelendel said:
That is one of the risks of Modding your phone or someone else's. All support now relies on the phones owner.
As for the rep. He couldn't do anything without possibly losing his/her job. I used to work for them so I really can't blame the employee.
Now for her prob the only thing I would suggest is that she get another battery which may or may not be the issue.
Why was it opened? If you don't mind me asking?
Click to expand...
Click to collapse
The screen was replaced.

zelendel said:
That is one of the risks of Modding your phone or someone else's. All support now relies on the phones owner.
As for the rep. He couldn't do anything without possibly losing his/her job. I used to work for them so I really can't blame the employee.
Now for her prob the only thing I would suggest is that she get another battery which may or may not be the issue.
Why was it opened? If you don't mind me asking?
Click to expand...
Click to collapse
Tx Redneck is correct. As I stated the screen had to be replaced.
I understand about the rep not being able to do anything because of potential job loss, but does that mean they can't even let her borrow a battery to test it?

MikeIsCore said:
Tx Redneck is correct. As I stated the screen had to be replaced.
I understand about the rep not being able to do anything because of potential job loss, but does that mean they can't even let her borrow a battery to test it?
Click to expand...
Click to collapse
By the rules as much as I hate to say it. Yes. If they see that the phone was modded they cant even allow the use of another battery for testing. I normally kept a few extra personal batteries to help people out but had to do it off the clock. ATT is very strict about it.
I was written up once when I was helping someone with an issue and my boss looked over my shoulder and noticed the sticker was missing. HE asked me if I noticed and I said yes i did but it had nothing to do with what I was helping with. He took the phone, handed it back to the owner, said sorry there is nothing we can do for you. Then sent me home and when I came back in I was written up with a final warning.

zelendel said:
By the rules as much as I hate to say it. Yes. If they see that the phone was modded they cant even allow the use of another battery for testing. I normally kept a few extra personal batteries to help people out but had to do it off the clock. ATT is very strict about it.
I was written up once when I was helping someone with an issue and my boss looked over my shoulder and noticed the sticker was missing. HE asked me if I noticed and I said yes i did but it had nothing to do with what I was helping with. He took the phone, handed it back to the owner, said sorry there is nothing we can do for you. Then sent me home and when I came back in I was written up with a final warning.
Click to expand...
Click to collapse
Well that sucks. Appreciate the information though. Thanks Zelendel.

MikeIsCore said:
Well that sucks. Appreciate the information though. Thanks Zelendel.
Click to expand...
Click to collapse
Yeah it does. No prob.

Once she's returned from her trip i'll come back and post whether or not i was able to fix the issue or if we need to procure a new phone.

Querry regarding warranty.Parts not available.

Hey guys i was facing touch problem on my phone. The problem started nearly 4 months ago, but at that time it wasnt that much of a problem!
I had to sometimes swipe 3-4 times in various launchers to scroll pages/had problem in typing too(tried various keyboard but the problem was still there). And then my phone used to get very hot even in normal use along with poor network reception! (The phone restarted once because of the heating problem i guess while i was watching videos at 50% brightness)
I gave the phone to the svc, they kept me waiting for almost two weeks, and then when i called them they informed me that since parts arent available with the co. they mostly will replace the cell!
Later i went on to give all accessories, i asked that if parts(lcd and motherboard) would be available in future, would they just repair the cell and give it to me? to which they replied that the product is discontinued and there's no stock of parts available for this phone!
Now my questions are:-
1. Will they give me another model since i dont want a phone whose spares arent even available with the co.
2. Whats the warranty duration on the replaced cell (same model/other model)
3. Some ppl on fb said they got refund for their phones! When i asked about refund they simply refused it. and later said i wont be getting another model either! I called the call centre, got my case registered, now waiting for their reply.Anyways i dont think they will provide a refund/other model.
So is there anything i can do? I still have a month and half warranty period left. Its been nearly 20 days and now i am really tired of waiting!
Who shall i contact to for getting help regarding this problem!
And lastly sorry for the long post, its just that its really frustrating for me to wait this long and stay without a proper cell!

kooldude.4141 said:
Hey guys i was facing touch problem on my phone. The problem started nearly 4 months ago, but at that time it wasnt that much of a problem!
I had to sometimes swipe 3-4 times in various launchers to scroll pages/had problem in typing too(tried various keyboard but the problem was still there). And then my phone used to get very hot even in normal use along with poor network reception! (The phone restarted once because of the heating problem i guess while i was watching videos at 50% brightness)
I gave the phone to the svc, they kept me waiting for almost two weeks, and then when i called them they informed me that since parts arent available with the co. they mostly will replace the cell!
Later i went on to give all accessories, i asked that if parts(lcd and motherboard) would be available in future, would they just repair the cell and give it to me? to which they replied that the product is discontinued and there's no stock of parts available for this phone!
Now my questions are:-
1. Will they give me another model since i dont want a phone whose spares arent even available with the co.
2. Whats the warranty duration on the replaced cell (same model/other model)
3. Some ppl on fb said they got refund for their phones! When i asked about refund they simply refused it. and later said i wont be getting another model either! I called the call centre, got my case registered, now waiting for their reply.Anyways i dont think they will provide a refund/other model.
So is there anything i can do? I still have a month and half warranty period left. Its been nearly 20 days and now i am really tired of waiting!
Who shall i contact to for getting help regarding this problem!
And lastly sorry for the long post, its just that its really frustrating for me to wait this long and stay without a proper cell!
Click to expand...
Click to collapse
Hi! Whew just finished reading your post.. i think you should get some serious talk with the manager in the svc you sent your phone. Have you tried e-mailing them with your complaint? Don't go too soft on them! You're the customer and you have every right to get the right information from them. I don't exactly know the answer to all your questions cause I don't work for Samsung but you should talk to them about it ASAP. Complaaaain
Sent from my GT-I9100 using xda premium

saywhatt said:
Hi! Whew just finished reading your post.. i think you should get some serious talk with the manager in the svc you sent your phone. Have you tried e-mailing them with your complaint? Don't go too soft on them! You're the customer and you have every right to get the right information from them. I don't exactly know the answer to all your questions cause I don't work for Samsung but you should talk to them about it ASAP. Complaaaain
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Finally after some trying they decided to give me full refund!
TBH do not bother to call at the toll free number, they usually have no idea abt what to say.Enjoyed using this phone, now will be buying galaxy nexus/atrix 2/sensation xe. Any other suggestions are welcomed. Btw price range is around 18-21k, will be buying without bill(grey market).
And yeah also liked infuse 4g/arc s! So really confused there!

Repair H810 or Refurb?

Hi all. I need help, or opinions, or both. I'm here because my husband used to tell me these forums were helpful. (Pleasebehelpful,pleasebehelpful)
I have an At&t Lg G4, the H810 model. It randomly shut itself down and refuses to start up again. It will load up to the LG logo, then shuts off and tries again. It's been doing that for a few days, as I keep hoping it will randomly make it all the way through and actually start up. I've read some of the many threads about the bootloop issues, but they all seem to be people who've been experimenting with mods.
I haven't rooted, or anything. It's still running on whatever it had when I walked out of the store with it. I've talked with At&T, and LG, and have the option to either fix it or get a refurb to replace it. I'm anxious about the refurb, as it seems that this is not an uncommon issue with the G4s. Is there a way to tell when the refurb was made, or what they've done to make it "like new?"
I'm feeling like it's a bit of a crapshoot. Last time I went through warranty replacement was with a Samsung Galaxy, and that was a hideous ordeal. Is LG better? Anybody have any experience, or sage wisdom to impart? Nifty tricks to get the thing to start back up?
TIA!

Google search "Lg g4 return to stock" and flash the h81010o firmware in the instructions. This provided you can enter download mode.
Sent from my LG-H810 using Tapatalk

That's exactly what happened to mine. It randomly shut down and now it is stuck in a bootloop. Usually it won't pass the LG splash screen, but a few times I've seen the AT&T logo briefly. Twice it showed the "Configuring apps" screen as if it had been updated. I didn't allow an OTA update but that's what it looked like.
After 20 minutes on (another) phone with tech support they decided to send a warranty replacement.
I wish I knew what was wrong but it is essentially bricked. Can't hard reboot, get to download/recovery mode or even power off.
The phone is not rooted or otherwise modded.
I just wanted you to know you're not alone. All of this just happened today.
Sent from my SAMSUNG-SM-G920A using Tapatalk

redeyss said:
Google search "Lg g4 return to stock" and flash the h81010o firmware in the instructions. This provided you can enter download mode.
Sent from my LG-H810 using Tapatalk
Click to expand...
Click to collapse
Thanks, but not dice. There's nothing there. The only thing I could get to was the *push start and volume down buttons* factory reset mode, which then didn't do anything. Boo.

ccbutterfly said:
That's exactly what happened to mine. It randomly shut down and now it is stuck in a bootloop. Usually it won't pass the LG splash screen, but a few times I've seen the AT&T logo briefly. Twice it showed the "Configuring apps" screen as if it had been updated. I didn't allow an OTA update but that's what it looked like.
After 20 minutes on (another) phone with tech support they decided to send a warranty replacement.
I wish I knew what was wrong but it is essentially bricked. Can't hard reboot, get to download/recovery mode or even power off.
The phone is not rooted or otherwise modded.
I just wanted you to know you're not alone. All of this just happened today.
Sent from my SAMSUNG-SM-G920A using Tapatalk
Click to expand...
Click to collapse
ccbutterfly--how long have you had your phone? It's a frustrating thing to have it just *pfft* like that, isn't it? I bought mine the weekend they came out in June, and having read up for a while, it looks like there's a defect in some of the phones that were made before May. Just my luck. I went for the refurb. Hope it doesn't have the same problem in a few months.

circetwo - I got it in June also. I bought it for my son's birthday on 6/29. It really was a surprise and a huge disappointment as the phone is otherwise everything we hoped it would be. I wish I had ordered one for myself instead of getting the GS6. I've had to warranty replace it after only a few months also.
Best wishes for your refurb. I hope we both have better luck this time around.
You know what really gets me is AT&T's shipping policy. My oldest son upgraded to the Note 5 this week. They sent it overnight at no extra charge. He already had a working phone, but they got the new one to him the next day. My other son had the LGG4 and when it randomly decided to be stupid they offered him expedited shipping at *our* expense. We opted for standard free shipping and he's without a phone til it gets here. That seems backwards to me.
Incidentally, I slipped his SIM card into my oldest son's *old* phone so he has something to use in the meantime. But really, doesn't it seem like the warranty replacement should be the one that gets expedited?
Okay, stepping off my soapbox now.
Hey, thanks for the info that the "May" date seems to be the key. That gives me more hope for the replacement phone.
Sent from my SAMSUNG-SM-G920A using Tapatalk