Related
/rant mode on
My O3D got stuck in the FW update screen on 18/07/2011 I was on holiday in Greece the next day I called LG support as I had registered my phone as VIP 24h support. This means that I would get a replacement unit within 24 hours of calling! The guy could not find my IMEI or phone number in their system, so he told me he added it again and that when I got back 26/07/2011 I should call them again and the phone would be in my hands the next day. On 26/07 I called them again and they could not find my phone in their system so they added it again and told me that someone would call me to arrange a pick up/replacement of the phone. Nobody called me back so next day 27/07 I called them again they transfer me around to Holland and back to Belgium but nobody could tell me what was wrong or that I was even in the system but they would call me again to arrange a pick up/replacement. No one called me on 28/07 so I called the pro assist support (I got that number the day before, they handle the pick up/replacement for Belgium and Holland) they could see that the phone was in the system from 26/07 but they told me that LG did not send them a message that they could replace the phone, they told me we will call you today to say what happened, at 5u30pm they called me and told me that they could pick up the phone on Monday 01/08, I was not very happy and told them is this 24h support, after that they told me we can pick it up tomorrow 29/07 before midday, 1u30pm I called them again telling them that no one came by to pick it up... They told me that LG did not send a phone yet so they can't replace it! I called LG again and checked again whats wrong he told me that there was an error in their system and that's why I didn't receive it yet, so he updated the system and told me someone will call me today or on Monday (1 Aug)!
Did anyone had this problem with LG 24h VIP support?
I try to develop 3D stuff for this phone, but this is really pissing me off, they should not advertise with 24h support if they can't deliver!
/rant mode off
Received my phone 2 August without the cover and battery.
Phone complete again 3 August and I updated it to V10D and it works fine!
24hr service in NL was really great, phone had battery drain issues, within 24hrs I got a new phone + battery. So 24Hr service was really great
Yes it seems to be based in NL but I am in BE and NL needs to send to BE first and then to customer but they ****ed up big, I filed a complaint lets see how it works out...
uhm... you're really a developer?
why do you fight with the support? just for principle?
ok... you payed for this vip support and it's your right to get it.
but if you're really a developer you could have flashed the original rom a thousand times!
edit: wile writing your post you could have flashed it again ><'
Mooks said:
uhm... you're really a developer?
why do you fight with the support? just for principle?
ok... you payed for this vip support and it's your right to get it.
but if you're really a developer you could have flashed the original rom a thousand times!
edit: wile writing your post you could have flashed it again ><'
Click to expand...
Click to collapse
Application/games development and ROM/Firmware development are two completely different subjects.
And besides, if I could get a replacement phone within 24 hours I'd take that over messing with the phone myself anytime, especially if it's a paid service. I guess Murphy took over somewhere for the topicstarter.
bioweb said:
Application/games development and ROM/Firmware development are two completely different subjects.
And besides, if I could get a replacement phone within 24 hours I'd take that over messing with the phone myself anytime, especially if it's a paid service. I guess Murphy took over somewhere for the topicstarter.
Click to expand...
Click to collapse
Uh in nl its a one year free vip service
bioweb said:
Application/games development and ROM/Firmware development are two completely different subjects.
And besides, if I could get a replacement phone within 24 hours I'd take that over messing with the phone myself anytime, especially if it's a paid service. I guess Murphy took over somewhere for the topicstarter.
Click to expand...
Click to collapse
yea i know that he's not a rom developer... but he's a programmer so it would be easy for him to flash.
and flashing isn't "messing" with your phone. it's a easy and secure way to install a rom.
htc elfin->xperia x1 ->motorola milestone ->galaxy s ->galaxy s2 and now o3d
that have been my phones for the last years, i flashed each of them very often and still do (the x1 for e.g. ) but i've never broke one of them through flashing.
why? because you have to do really stupid things to make such a bad flash...
If it's stuck in Firmware update screen then it's impossible to revive for now...
I did reflash it before any of the threads came available with kdz upd fw and upTestEx but you cant resolve the problem like that, this is my 4th android phone and all of them had custom roms.
Mine is just a retail phone and I just started developing games.
I did not fight with support they did not do their job, if you register a phone for 24h exchange and the next day you dont hear anything and call them and they say it is not registered and this happened 4 times. I think most people would get a bit angry
And yes Murphy probably had something to do with it, anyway we will see what happens on Monday
I finally received my replacement!! But they delivered it without battery and back cover and took my phone with battery and back cover... They will come again later to bring those.. Anyway it works! (used my o2x battery) and it updated to V10D!
Renegade_Rulez said:
I finally received my replacement!! But they delivered it without battery and back cover and took my phone with battery and back cover... They will come again later to bring those.. Anyway it works! (used my o2x battery) and it updated to V10D!
Click to expand...
Click to collapse
They deliver personal, and they tell you to keep your own battery and back cover? They rold me twice once on the phone and once the delivery men did
bioweb said:
Application/games development and ROM/Firmware development are two completely different subjects.
And besides, if I could get a replacement phone within 24 hours I'd take that over messing with the phone myself anytime, especially if it's a paid service. I guess Murphy took over somewhere for the topicstarter.
Click to expand...
Click to collapse
i have call't and i am from holland but i hope i get a new phone in this 2 days
gamesz2 said:
i have call't and i am from holland but i hope i get a new phone in this 2 days
Click to expand...
Click to collapse
They fixed their system now they told me so a replacement within 2days should not be a problem, just be sure to check that you get a complete phone
Finally got my complete phone!
HAPPY
Hi all,
One fine evening last week, I found my SGR switched off. Initially I thought that the battery must have drained out. But after connecting the charger it showed no activity. Windows didn detect it, rather asked for apx driver. Gave it to samsung service center n they told that the motherboard needs replacements. Now they are saying that it is diificult to get hold of, coz the model has been discontinued and that I should wait for sometime.
Has any one faced this kind of situation before?? I was using stock Indian rom witht aradat's Kernel 1.4
zerocool_rkl said:
Hi all,
One fine evening last week, I found my SGR switched off. Initially I thought that the battery must have drained out. But after connecting the charger it showed no activity. Windows didn detect it, rather asked for apx driver. Gave it to samsung service center n they told that the motherboard needs replacements. Now they are saying that it is diificult to get hold of, coz the model has been discontinued and that I should wait for sometime.
Has any one faced this kind of situation before?? I was using stock Indian rom witht aradat's Kernel 1.4
Click to expand...
Click to collapse
Really strange issue :/
The nearest I got is this post
http://forum.xda-developers.com/showthread.php?t=1463484
My phone has some starnge reboot problems, need service :/
Someone else has random reboots?
zerocool_rkl said:
Hi all,
One fine evening last week, I found my SGR switched off. Initially I thought that the battery must have drained out. But after connecting the charger it showed no activity. Windows didn detect it, rather asked for apx driver. Gave it to samsung service center n they told that the motherboard needs replacements. Now they are saying that it is diificult to get hold of, coz the model has been discontinued and that I should wait for sometime.
Has any one faced this kind of situation before?? I was using stock Indian rom witht aradat's Kernel 1.4
Click to expand...
Click to collapse
Hi buddy where are you located in India ? What sort of service is this ?
I also have reboots, but they are rare.
I am currently located in bhubaneswar. Gave the phone to samsung service centre
Lil bit of research
I found that apx mode is for nvidia Soc's . This mode is a very low level mode in order to write bootloaders and other stuff. That's ok. But I cant understand how on earth a normal working phone suddenly decides to go into this apx mode ?
SGR[robin92] said:
My phone has some starnge reboot problems, need service :/
Someone else has random reboots?
Click to expand...
Click to collapse
Mine reboots once every two to three days. I have a weird feeling it is hardware related, but I can't tell for sure. (I think it reboots on regular physical impact, like placing the phone down on a table but I've been unable to reproduce the problem.) I'm holding off on calling Samsung unless the problem intensifies.
zerocool_rkl said:
Lil bit of research
I found that apx mode is for nvidia Soc's . This mode is a very low level mode in order to write bootloaders and other stuff. That's ok. But I cant understand how on earth a normal working phone suddenly decides to go into this apx mode ?
Click to expand...
Click to collapse
Mail the Samsung CC in India asking your money back explaining the situation.
How in the world can these guys say components are not available for a recently launched phone ?
It must be work of some employee of Samsung that its taking time for them to get you a motherboard replacement. But do mail them, you'll get their email from Samsung India's website.
Please keep us updated on the proceedings on this thread, it will help other owners if they face a similar issue.
Update :
Samsung service centre ppl called me today and told me to submit all the accessories that came in the box, the proof of purchase and everythin including my bank details. They told me that samsung will refund my full ammount. When I talkd to them about a new phone, they let me talk to a senior guy at some head CC. He cooly told me " Sir, I am sorry for the inconvenience but you should know that since the production of this model has stopped, there are no spare motherboards, moreover you are getting the full ammount"
My opinion :- If the production has indeed stopped, then there is no future for this device. sell it if you can
Dude its not like that, it could be a regional availability issue and not country wide.
But its a loss for you man !
YEah sorry about your loss, but....selling a damm good phone for max half of the purchase price doesn't seem sensible CM7 and stock ICS is on the way. I really don't need much more
Wtf Samsung . Wtf .
Herpderp Defy.
m.kochan10 said:
YEah sorry about your loss, but....selling a damm good phone for max half of the purchase price doesn't seem sensible CM7 and stock ICS is on the way. I really don't need much more
Click to expand...
Click to collapse
Didn't get what u meant. I will get the full amount I paid for the phone. Rs 22000 or 440$. If CM is comming then I could buy it one more time
I was just referring to your last recommendation: "My opinion :- If the production has indeed stopped, then there is no future for this device. sell it if you can"
Oh! Sorry for the misinterpretation
No problem
zerocool_rkl said:
Oh! Sorry for the misinterpretation
Click to expand...
Click to collapse
Dude could you edit it out of your post, so it doesn't give the wrong impression buddy.
Hi all,
Sadly, I faced the exact same problem today. My phone was working fine, then suddenly it shut off and failed to start again. I have also been suffering through reboot issues but few and far between. Its totally unexpected how a phone can just go dead without doing anything. I was aghast at this! I have given it to Samsung Service. Reading this thread even I am not optimistic that they'll be able to repair it. I just hope they dont pester me into accepting an Omnia W or Galaxy S because in no circumstance I am going to accept it. Zerocool, buddy you are lucky to get an entire refund. I cant believe how they can launch such products in the market. I'll have to think twice before buying a Samsung again.
BTW: Zerocool, buddy how much time did they take to process the refund and through what mode i.e. did they offer a voucher or Cash?
Hi, I just switched from Iphone 3GS to galaxy note and I regretted this decision. I really like android but there are a few issues on my note. I bought a note a month ago and........
- Phone randomly shut down and had to do battery pull
- Failed to detect sim card sometimes (simcard is new)
- Sometimes battery drop at least 40% or more in one second (Should have taken more screen shots on that) Battery last for 8 hours only and phone stays in my bag from 9am to around 4pm (not in use)
- Screen issue (Black colour not even on videos photos and it is VERY noticeable)
- Sometimes freeze for 30 seconds whenever I open ANY application or surfing web
So I am sending the device back and with these many faults they refuse to replace it. They told me they will repair it but I doubt they can bring it back to 100%.
I need some advice, or has anyone else experience these many faults on their note? I am really unlucky. SIGH
You probably have a bad batch. Mine is working fine and dandy. Either get a refund and purchase a new one or get some other phone if you really hate the Note.
Sent from my GT-N7000 using Tapatalk 2 Beta-2
I really liked the NOTE. I will not switch to another phone. The problem is that Mobiciti after knowing that I have these issues, they won't refund or replace, they will only repair it for 30 business days!!!!
Were u on stock firmware? If yes, ask for a replacement......those assholes wont be able to fix it!
Yes, everything is stock. I've only install a few games, viber and whatsapp and a few other entertainment apps.
I called, emailed and called to ask for a replacement but they keep telling me they won't replace it, they can only repair it. I did tell them that I am 100% positive that they won't be able to fix everything and I have to waste money for postage fee sending it again and again and still they refuse.
I won't be making any purchase from Mobiciti anymore. Service is not good.
network usually will give you 14-28 days for a swap of a handset since you got it after that you just have to read the fine print. Check also your manufacturers warranty.
I know but I contacted them within the period and they told me that they won't replace it.
I would recommend reading all your T&C's and try to shoot them down.
Thank you guys, I will first wait till they done analyzing the issue then go from there. So has anyone ever experience one of these issue?
Well I don't have the Note, but I would try do do a factory reset and a few charge/discharge cycles before turning it in.
Sent from my GT-I9100 using xda premium
That is probably the most hilarious battery drop i have ever seen.
You have no country listed but i assume from the provider, you come from the land down under. I know for a fact that Australia has very strict and specific laws when it comes to merchandise, regardless of where it was purchased. It seems to me that Mobi is making an issue out of the usage but at the very least you should be able to do a device swap. I would go into the store and fight with them...
Definitely you got a faulty device. No big deal, your replacement should work fine.
Sent from my LG-P999 using xda premium
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
Sorry bout the wrong thread posting.
Yes I am from Australia.
I hope they will replace it for me. I couldn't go to the story because I am working in Melbourne and Mobiciti store is in Queensland.
I will keep everyone updated how it goes.
Sent my phone in and currently waiting for their reply.
Hi guys,
Finally an update after 3 weeks sending in the device.
Mobicity refuse to replace the device, in fact, they are looking for a suitable OS for my Note.
I don't understand why are they doing this.
Looking for a suitable OS means my device is not behaving normally and that means it is defective. Shouldn't they be replacing it instead of looking for another OS which is 90% of the time doesn't fix the issue.
I am really not satisfied with Mobicity and won't be trading with them anymore.
What do you think guys? Anyone agree with what I think?
Hi, so I have been using my MT since September. It is my first MT and happy with it. Currently running TG CM7 on it. However the phone started to freeze once in a while for like half a minute. Soft keys are not responding unless I turn off and back on the screen. These also happen when I was still using the stock rom. Also there are dust under the screen, and I heard that the only thing I can do is ask for a replacement.
I would like to ask y'all how to have a replacement of the MT? Should I call VM or is there any online help on their website (Because my English isn't that good)? Would they still let me have a replacement since I have it for about 10 months? Also I knew I should flash back to stock rom, but do I have to remove CWM as well? If so how do I do that?
Thank you for any kind of help.
gary93 said:
Hi, so I have been using my MT since September. It is my first MT and happy with it. Currently running TG CM7 on it. However the phone started to freeze once in a while for like half a minute. Soft keys are not responding unless I turn off and back on the screen. These also happen when I was still using the stock rom. Also there are dust under the screen, and I heard that the only thing I can do is ask for a replacement.
I would like to ask y'all how to have a replacement of the MT? Should I call VM or is there any online help on their website (Because my English isn't that good)? Would they still let me have a replacement since I have it for about 10 months? Also I knew I should flash back to stock rom, but do I have to remove CWM as well? If so how do I do that?
Thank you for any kind of help.
Click to expand...
Click to collapse
The soft key non responsiveness is a hardware problem on all triumphs. I've heard alot of ppl say that happens to them. Mine does it too but not too often, and I also have a lil bit of dust under my screen but I can only see it when its extremely bright outside.
If those two things really bug you, I wouldn't get another phone because they might be present with then new (refurbished) phone you get from them.
If you want a replacement, I have found that the best way to get in touch with them is through the VM social care dept. Don't call and talk to tech support. It can get really annoying. Instead send an email to [email protected], leave a comment on Virgin Mobile USA's Facebook page, or tweet @VMUCARE on Twitter.
When I had to have a few things fixed on my account, these guys helped me out right away!
As far as getting a replacement, I'm pretty sure you can up to a year from the purchase date. And I've heard of ppl sending their phones back to them with CM7 still installed, but I would re-install the stock rom just to be safe.
Good luck with everything and hope I could help!
CornfedChris said:
The soft key non responsiveness is a hardware problem on all triumphs. I've heard alot of ppl say that happens to them. Mine does it too but not too often, and I also have a lil bit of dust under my screen but I can only see it when its extremely bright outside.
If those two things really bug you, I wouldn't get another phone because they might be present with then new (refurbished) phone you get from them.
If you want a replacement, I have found that the best way to get in touch with them is through the VM social care dept. Don't call and talk to tech support. It can get really annoying. Instead send an email to [email protected], leave a comment on Virgin Mobile USA's Facebook page, or tweet @VMUCARE on Twitter.
When I had to have a few things fixed on my account, these guys helped me out right away!
As far as getting a replacement, I'm pretty sure you can up to a year from the purchase date. And I've heard of ppl sending their phones back to them with CM7 still installed, but I would re-install the stock rom just to be safe.
Good luck with everything and hope I could help!
Click to expand...
Click to collapse
Thank you for the tips! May I also ask, when I bought my MT in BestBuy, I had also bought the 1 or 2 years warranty thing. Does that do anything with replacing the phone? Or could I just take it to BestBuy to ask for replacement?
Thanks again =)
gary93 said:
Thank you for the tips! May I also ask, when I bought my MT in BestBuy, I had also bought the 1 or 2 years warranty thing. Does that do anything with replacing the phone? Or could I just take it to BestBuy to ask for replacement?
Thanks again =)
Click to expand...
Click to collapse
I believe since you bought the warranty through Best Buy you can just go back there and have them replace the phone for you. Just mention the hardware problems to them and I don't see why they wouldn't. From what I have heard, a lot of Best Buy associates are familiar with the Triumph's problems and that it has been returned a lot and automatically know why your there haha. Weather they will give you a brand new one, or have VM send you a refurb... I'm not exactly sure.
I've created this thread so anyone (like me) that has gotten a warranty replacement for there hox through at&t can discuss there experiences with them good or bad, as well as what software it came with and things of that nature.
with that being said, i myself am waiting on my third replacement from them as of now. the first being sent back because of frequent signal loss and a (what sounded like) a blown speaker phone. the second one i have now is going back because the colors are darker than the should be and the whites are horrible looking tan and kind of pinkish on different screen. only fix was to turn the brightness all the way up and kill my battery faster than i should have to. also, as of now, both replacements have came with 2.20 installed on them. maybe three times a charm on a decent replacement as well as a different software version. if anything i can live with 2.20 as long as the phone lives up to the $150 i paid the first time.
reserved for update when replacement arrives. replacement has arrived and ive posted a reply in the thread about it instead of here.
I got my first One X on 9/10 as a refurb with 1.85. I had a GS II and received a replacement with issues followed by 2 DOA replacements, so they gave me a One X (long story involving over a month of calls and "troubleshooting" ). It was a full kit with charger and SIM, and whoever put the SIM in mangled the hole for the tool. It also has some sort of crack or blemish in the screen under the glass. It looks like stuck pixels, but it changes color by angle. I got a replacement on 9/17 with 2.20 installed. The screen was already scratched, and the screen protector had been removed and reapplied crooked and bubbly. I sent that one back and am still using the first one so I can root. I'll try again for a replacement in a few weeks if I can't get used to this screen issue or if 2.20 is rooted. Or I may just take the offer for early upgrade and discounted GS III.
Sent from my HOCKS
I was going to thread crap, but what the hell..
My refurb replacement was cosmetically perfect, but the volume rocker is a tiny bit loose, and I get some creaks from the screen, but I only notice them when I'm cleaning it, wiping it down. I'm not enough of douche to complain about these things.
[Reserved for snarky thread crap comment in.near future]
I'm not really a proponent of calling people out, but I seriously question peoples' OCD when it comes to these stories of "this is my 9th replacement device" and so on. (edit: didn't necessarily mean the previous sentence to apply to anyone in this thread; I just know how these replacement complaints can go) If you convince yourself enough times that you have a hardware or software issue, that issue will begin to appear. It's called FEAR. False Evidence Appearing Real. Been there, done that with a Blackberry and I'm not going down that road ever again. It's simply not worth the anxiety.
I've had one issue with this phone and it had to do with the SIM card error. It could have been the card, could have been the phone, but since I was within my 30 days the rep just exchanged it out to be certain.
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
Mine is solid so far, got it yesterday... only problem is that it came with 2.20
rob219 said:
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
Click to expand...
Click to collapse
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
cfn87 said:
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
Click to expand...
Click to collapse
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
They sell their old phone and buy a new one.
Sent from my htc_evita using xda app-developers app
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
You want to flip out at the warranty dept and demand the customer retention dept. They are the people that can make it all happen. I had an atrix that was having issues. After my 3rd replacement the gave me a 250$ credit, let me upgrade early and I was able to keep the atrix and sell it.
Sent from my HTC One X using xda premium
thanks i'll keep that in mind. but i pretty much guess i wont have any problems with this one. it'll be crazy to get three bad replacements, but i guess it could happen. they are refurbished
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
If you have a certain amount of faulty devices they will usually ask if you want to switch to a different model (they give you a couple of options).
Sent from my HTC One X using Tapatalk 2
Here is my full story of how I went from the Galaxy S II to the One X for free.
On 8/15 I called AT&T about my Galaxy S II with an issue. They were back ordered so I was offered a Skyrocket. The Skyrocket is slow, sluggish, and poor battery compared to the Galaxy S II, so I refused and called a service center daily until they had one. That one had a different issue. I called and politely asked for a different phone. After talking to retention, warranty, and resolution I was denied everywhere (resolution offered early upgrade, but not until October, an offer I may still take them up on). They had the Galaxy S II back in stock so they sent me one of those. It came with screen burn in and black splotches on the screen, so they sent me another one, and it was the same. All the phones had date codes in 8/2011. At that point they wanted to troubleshoot the second one some more. It was randomly shutting down, and they had me try factory resets, new battery (they actually sent 2) and a new SIM. After a month of calling several times a week, I was finally offered the One X. I would have taken anything that wasn't the Skyrocket. I was actually hoping for Atrix HD because I wanted dedicated HDMI and MicroSD. But, I wasn't given options, just a One X or try another Galaxy S II. I have worked in a call center long enough to know being nice is far more effective at getting what you want vs yelling. I received a refurb with charger, and I had to send back my Galaxy S II. But, my contract was not extended so I still qualify in May 2013.
I haven't decided yet if I want to get a GS III in October, or wait for the GS IV next year. Either way my wife will probably get this One X to replace her iPhone 4 (she qualifies in July 2013).
Sent from my HOCKS
well, i got my new one x today. gotta say i love it like my first one. ive got all my stuff on it, set it up how i wanted, and tested everything. its my third replacement because the last two had problems. its perfect and now im just waiting for root to come to 2.20 because it seems every phone at&t is sending out it updated to 2.20 before shipping. i think they do this because of the new root patching it does. well anyways, i got it and i love it!! goodtimes!!!!
I had issues with my backlight becoming intermittent. It would go out and required flexing the phone to get it back on. It was probably a loose connection on the backlight. I was running a custom Rom with super CID. The techs at the store and the repair center failed to notice. It shouldn't have made a difference anyway because the problem was hardware. I had a launch HT23 and received a HT25 refurbished replacement with 2.20 installed.
Sent from my HTC One X using Tapatalk 2
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
jfellon said:
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
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joe23521 said:
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
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i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
Thanks for the info.
My phone has shut itself off overnight a couple of times in the past few weeks. Seemingly randomly. If it happens again, I'll give your idea a shot.
jfellon said:
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
Click to expand...
Click to collapse