Hi all,
One fine evening last week, I found my SGR switched off. Initially I thought that the battery must have drained out. But after connecting the charger it showed no activity. Windows didn detect it, rather asked for apx driver. Gave it to samsung service center n they told that the motherboard needs replacements. Now they are saying that it is diificult to get hold of, coz the model has been discontinued and that I should wait for sometime.
Has any one faced this kind of situation before?? I was using stock Indian rom witht aradat's Kernel 1.4
zerocool_rkl said:
Hi all,
One fine evening last week, I found my SGR switched off. Initially I thought that the battery must have drained out. But after connecting the charger it showed no activity. Windows didn detect it, rather asked for apx driver. Gave it to samsung service center n they told that the motherboard needs replacements. Now they are saying that it is diificult to get hold of, coz the model has been discontinued and that I should wait for sometime.
Has any one faced this kind of situation before?? I was using stock Indian rom witht aradat's Kernel 1.4
Click to expand...
Click to collapse
Really strange issue :/
The nearest I got is this post
http://forum.xda-developers.com/showthread.php?t=1463484
My phone has some starnge reboot problems, need service :/
Someone else has random reboots?
zerocool_rkl said:
Hi all,
One fine evening last week, I found my SGR switched off. Initially I thought that the battery must have drained out. But after connecting the charger it showed no activity. Windows didn detect it, rather asked for apx driver. Gave it to samsung service center n they told that the motherboard needs replacements. Now they are saying that it is diificult to get hold of, coz the model has been discontinued and that I should wait for sometime.
Has any one faced this kind of situation before?? I was using stock Indian rom witht aradat's Kernel 1.4
Click to expand...
Click to collapse
Hi buddy where are you located in India ? What sort of service is this ?
I also have reboots, but they are rare.
I am currently located in bhubaneswar. Gave the phone to samsung service centre
Lil bit of research
I found that apx mode is for nvidia Soc's . This mode is a very low level mode in order to write bootloaders and other stuff. That's ok. But I cant understand how on earth a normal working phone suddenly decides to go into this apx mode ?
SGR[robin92] said:
My phone has some starnge reboot problems, need service :/
Someone else has random reboots?
Click to expand...
Click to collapse
Mine reboots once every two to three days. I have a weird feeling it is hardware related, but I can't tell for sure. (I think it reboots on regular physical impact, like placing the phone down on a table but I've been unable to reproduce the problem.) I'm holding off on calling Samsung unless the problem intensifies.
zerocool_rkl said:
Lil bit of research
I found that apx mode is for nvidia Soc's . This mode is a very low level mode in order to write bootloaders and other stuff. That's ok. But I cant understand how on earth a normal working phone suddenly decides to go into this apx mode ?
Click to expand...
Click to collapse
Mail the Samsung CC in India asking your money back explaining the situation.
How in the world can these guys say components are not available for a recently launched phone ?
It must be work of some employee of Samsung that its taking time for them to get you a motherboard replacement. But do mail them, you'll get their email from Samsung India's website.
Please keep us updated on the proceedings on this thread, it will help other owners if they face a similar issue.
Update :
Samsung service centre ppl called me today and told me to submit all the accessories that came in the box, the proof of purchase and everythin including my bank details. They told me that samsung will refund my full ammount. When I talkd to them about a new phone, they let me talk to a senior guy at some head CC. He cooly told me " Sir, I am sorry for the inconvenience but you should know that since the production of this model has stopped, there are no spare motherboards, moreover you are getting the full ammount"
My opinion :- If the production has indeed stopped, then there is no future for this device. sell it if you can
Dude its not like that, it could be a regional availability issue and not country wide.
But its a loss for you man !
YEah sorry about your loss, but....selling a damm good phone for max half of the purchase price doesn't seem sensible CM7 and stock ICS is on the way. I really don't need much more
Wtf Samsung . Wtf .
Herpderp Defy.
m.kochan10 said:
YEah sorry about your loss, but....selling a damm good phone for max half of the purchase price doesn't seem sensible CM7 and stock ICS is on the way. I really don't need much more
Click to expand...
Click to collapse
Didn't get what u meant. I will get the full amount I paid for the phone. Rs 22000 or 440$. If CM is comming then I could buy it one more time
I was just referring to your last recommendation: "My opinion :- If the production has indeed stopped, then there is no future for this device. sell it if you can"
Oh! Sorry for the misinterpretation
No problem
zerocool_rkl said:
Oh! Sorry for the misinterpretation
Click to expand...
Click to collapse
Dude could you edit it out of your post, so it doesn't give the wrong impression buddy.
Hi all,
Sadly, I faced the exact same problem today. My phone was working fine, then suddenly it shut off and failed to start again. I have also been suffering through reboot issues but few and far between. Its totally unexpected how a phone can just go dead without doing anything. I was aghast at this! I have given it to Samsung Service. Reading this thread even I am not optimistic that they'll be able to repair it. I just hope they dont pester me into accepting an Omnia W or Galaxy S because in no circumstance I am going to accept it. Zerocool, buddy you are lucky to get an entire refund. I cant believe how they can launch such products in the market. I'll have to think twice before buying a Samsung again.
BTW: Zerocool, buddy how much time did they take to process the refund and through what mode i.e. did they offer a voucher or Cash?
Related
Sadly, I just bricked my phone.
I tried to do a flash update (forum_xda-developers_com/showthread_php?t=785201; replace _ with .), and it just went off and died.
3 button combo not working.
ADB, Odin and Keis not working.
I've been searching the web for 5 hours for a solution, with no luck...
I just had it for one lousy day!
I bought it abroad and now I have no idea what to do next.
Any ideas?
Buy a new one
names091890 said:
Buy a new one
Click to expand...
Click to collapse
That's a real crappy response to a guy who bricked a perfectly good phone. I hope you brick yours so I can tell you to go buy a new one, too.
ajinnola said:
That's a real crappy response to a guy who bricked a perfectly good phone. I hope you brick yours so I can tell you to go buy a new one, too.
Click to expand...
Click to collapse
As mean as that sounded its about the only thing left for him to do, and is no reason for you to wish something like that an someone.
This is a community, lets keep it a peaceful one.
Why buy a new one?
I sent it to Samsung in Germany yesterday. Hopefully hey will fix it soon.
I did a similar thing the other week. i called samsug and told them exactly what happened. some french guy asked me what i meant by bricked and i told him i messed upp while installing a cutsom rom. he then asked me what company i was a part of "what kind of customer were you dealing with on the phone?"
after fighting with them for a while I called my even dumber carrier. i fought with them that it was in no way a bettery problem for about ten minutes where i gave up and told them i was following the "take out the battery" instructions. he then told me to go to a bell store and try one of thier test bateries,
to make a long story short they said as long as there is no water or physical damage they will fix the phone for free. apperently in canada they dont have a hacked phone problem
bzemer said:
Sadly, I just bricked my phone.
I tried to do a flash update (forum_xda-developers_com/showthread_php?t=785201; replace _ with .), and it just went off and died.
3 button combo not working.
ADB, Odin and Keis not working.
I've been searching the web for 5 hours for a solution, with no luck...
I just had it for one lousy day!
I bought it abroad and now I have no idea what to do next.
Any ideas?
Click to expand...
Click to collapse
if you dont have the MAGIC CABLE, is better to send you phone to The after-sales service of your carier
Mawdo said:
if you dont have the MAGIC CABLE, is better to send you phone to The after-sales service of your carier
Click to expand...
Click to collapse
What he said!
Guys,
My Samsung galaxy R got Dead. when i approached the service center, They informed me that they will take back the cell. I will get full refund.
FYI my cell was completely Dead.
The same happened with one of my friiend
amareshk8 said:
Guys,
My Samsung galaxy R got Dead. when i approached the service center, They informed me that they will take back the cell. I will get full refund.
FYI my cell was completely Dead.
The same happened with one of my friiend
Click to expand...
Click to collapse
I asked the guys at service center and they told me there's no problem in the availability of spare components or motherboards for Galaxy R.
I don't know why this is happening with some of the guys on this forum.
They are being absolutely foolish and must have got through insane loss due to HORRIBLE stock India firmware and must have replaced motherboards of 100% of the units coming for repair as they can not officially install other country firmware and no other firmware is available for India!
Imagine the kind of losses they have gone through just because they had a buggy firmware! I don't understand why the dev team who developed such firmware wasn't fired immediately and a new firmware written or the other country firmware ported to India.
I can't do anything other than pulling my hair seeing such a silly situation when they stopped selling these phones and later offering refund when you go with a dead phone which again could well be due to the horrible firmware slowly eating the phone through continuous freeze/reboot cycles.
TERRIBLE!
amareshk8 said:
Guys,
My Samsung galaxy R got Dead. when i approached the service center, They informed me that they will take back the cell. I will get full refund.
FYI my cell was completely Dead.
The same happened with one of my friiend
Click to expand...
Click to collapse
how much refund they offer u to give...........
Prankey said:
They are being absolutely foolish and must have got through insane loss due to HORRIBLE stock India firmware and must have replaced motherboards of 100% of the units coming for repair as they can not officially install other country firmware and no other firmware is available for India!
Imagine the kind of losses they have gone through just because they had a buggy firmware! I don't understand why the dev team who developed such firmware wasn't fired immediately and a new firmware written or the other country firmware ported to India.
I can't do anything other than pulling my hair seeing such a silly situation when they stopped selling these phones and later offering refund when you go with a dead phone which again could well be due to the horrible firmware slowly eating the phone through continuous freeze/reboot cycles.
TERRIBLE!
Click to expand...
Click to collapse
So do you think this is because of INDIAN firmware, if we flash I9103ZSKK5 (2.3.6) which is non INDIAN firmware we can save our mobile from these kind of issues..
It has nothing to do with firmware , but probably the tegra .
Herpderp Defy.
The problem I think is not in Tegra otherwise many other handsets using Tegra would also face similar issues.
The problem could be due to a faulty batch of Galaxy R s manufactured from the Samsung plant itself. And that batch could have been unfortunately destined for India.
Not every handset in India has these problems, so I think only a faulty batch is the culprit, as not everyone is facing the issues.
If everyone in every handset had been facing these issues then the model would have been taken off the market.
'cooleagle' said:
The problem I think is not in Tegra otherwise many other handsets using Tegra would also face similar issues.
The problem could be due to a faulty batch of Galaxy R s manufactured from the Samsung plant itself. And that batch could have been unfortunately destined for India.
Not every handset in India has these problems, so I think only a faulty batch is the culprit, as not everyone is facing the issues.
If everyone in every handset had been facing these issues then the model would have been taken off the market.
Click to expand...
Click to collapse
i am also assuming the same i found in so many blogs mainly INDIAN handsets are only getting problems which are released in 2012..
Had you guys rooted your phones? Had customer ROM/Kernel's installed? Wonder if the either of these have made the phone die, or wonder if its the hardware batch?!! Hmm?!!! What was the date on the box?
Also, if you had rooted it and had custom ROM, Samsung guys agreed for the refund??
+1 cooleagle..
imo its got nothing to do with faulty rom or faulty processor.. just that that piece was a faulty h/w piece..
i never had a single reboot or freeze with my indian rom.. but i am currently at infected v1..
chandanbs said:
+1 cooleagle..
imo its got nothing to do with faulty rom or faulty processor.. just that that piece was a faulty h/w piece..
i never had a single reboot or freeze with my indian rom.. but i am currently at infected v1..
Click to expand...
Click to collapse
Yeah probably faulty hardware. Its good that they are getting the full refund. But, when in such a situation and you have installed different ROM/Firmware/kernel and your phone does not even boot up. You don't have option to even restore back. So, was asking guys whether they had rooted the phones and still they are getting the refund as Sammy guys also had no way to check it up?!!
I want to know if the Galaxy R is root,
and the phone hardware is broken,
Samsung service center will repair the phone in the warranty?
coolcorner said:
Yeah probably faulty hardware. Its good that they are getting the full refund. But, when in such a situation and you have installed different ROM/Firmware/kernel and your phone does not even boot up. You don't have option to even restore back. So, was asking guys whether they had rooted the phones and still they are getting the refund as Sammy guys also had no way to check it up?!!
Click to expand...
Click to collapse
Some Body pls reply on this query......
My phone freezes every other day, Touchscreen does not respond, My screen weirds up and selects **** on its own, I cant hear a person on the other side sometimes when I call...I have to reboot it to get it solved. Is the firmware faulty, or is it a hardware problem. Please revert back. I have been trying to adjust with these problems for the past 4 months hoping for a firmware update. Help me, Should I go to the service centre and ask for a replacement. And yes I have not rooted it with any ROM's it is as stock as it can get.
3 Doors Down said:
My phone freezes every other day, Touchscreen does not respond, My screen weirds up and selects **** on its own, I cant hear a person on the other side sometimes when I call...I have to reboot it to get it solved. Is the firmware faulty, or is it a hardware problem. Please revert back. I have been trying to adjust with these problems for the past 4 months hoping for a firmware update. Help me, Should I go to the service centre and ask for a replacement. And yes I have not rooted it with any ROM's it is as stock as it can get.
Click to expand...
Click to collapse
I suggest stick with the phone for a month or so.Even I face problems with my phone occasionally.The ICS update is expected within a month which I feel will solve the bugs which have been affecting our phone.If you are still not satisfied after the update then you can think of asking for a replacement/refund
That was quick! But then, correct me if I am wrong the warranty is for 6 months?
And I am not sure if we are going to be updated it with ICS in 2 months.
3 Doors Down said:
That was quick! But then, correct me if I am wrong the warranty if for 6 months?
And I am not sure if we are going to be updated it with ICS in 2 months.
Click to expand...
Click to collapse
As far as I understand the warranty on the battery and accessories is for 6 months,the handset itself is secure for 1 year.So no worries there.And the ICS update is expected within the next 1.5 months.
The point is if the bugs are to such an extent that they are really hampering your everyday usage then you should get it replaced soon. In my case I need to restart my phone probably once a day and it really doesnt affect me that much
I hope they come up with a update soon enough. They don't even have the courtesy to come up with a 2.3.6 update to fix these bugs.
It is quite annoying when i have to reboot my phone. It takes a while to reboot.
Anyways, Thanks and Cheers bud!
No such problem faced by me.
My touchscreen was giving some issues and stopped responding altogether in a particular region, so i went in to the service center and my Galaxy R was repaired in about 30 mins. The whole LCD unit was changed.
And no such problems (reboots, hanging of phone) have been faced by me! I am on stock Indian firmware 2.3.5 (Latest here) and i have only rooted it, no custom kernel for me.
sagarwadhwa1 said:
My touchscreen was giving some issues and stopped responding altogether in a particular region, so i went in to the service center and my Galaxy R was repaired in about 30 mins. The whole LCD unit was changed.
And no such problems (reboots, hanging of phone) have been faced by me! I am on stock Indian firmware 2.3.5 (Latest here) and i have only rooted it, no custom kernel for me.
Click to expand...
Click to collapse
Wow 30 mins ? Where do you live man ?
I had to be seated there for about 30 mins for my no. to be called...
Maybe you had gone at non-peak hours ?
Greetings all! I have been a Lg optimus user for some time, being that it is my first official android phone. Sadly it was bricked and is just a very expensive paper weight now. Due to the fact that armv6 processors are becoming outdated i was considering geting a new phone, preferably an HD one, but I digress. My main problem is that I would like my LG to at least function, but I live in the Caribbean and it is out of reach of an offcial LG repair center. I very well know that it may be a lost cause but is there any advive that others can give from past experience that can help me with my present conundrum? You are well come to flame at me for this possibly inept question, as long as I can get help and move on in the mean while untill my new phone....I love the Optimus one and even so would like to have i as my little past time.:highfive:
wm526 said:
Greetings all! I have been a Lg optimus user for some time, being that it is my first official android phone. Sadly it was bricked and is just a very expensive paper weight now. Due to the fact that armv6 processors are becoming outdated i was considering geting a new phone, preferably an HD one, but I digress. My main problem is that I would like my LG to at least function, but I live in the Caribbean and it is out of reach of an offcial LG repair center. I very well know that it may be a lost cause but is there any advive that others can give from past experience that can help me with my present conundrum? You are well come to flame at me for this possibly inept question, as long as I can get help and move on in the mean while untill my new phone....I love the Optimus one and even so would like to have i as my little past time.:highfive:
Click to expand...
Click to collapse
Does it turn on at all? If you pop the battery out, put it back in and hold Volume UP+Back+Power does it get to Emergency Mode at all? If it does you might be able to recover by flashing the original/stock firmware, follow this post here:
http://forum.xda-developers.com/showthread.php?t=883314
Skellums said:
Does it turn on at all? If you pop the battery out, put it back in and hold Volume UP+Back+Power does it get to Emergency Mode at all? If it does you might be able to recover by flashing the original/stock firmware, follow this post here:
http://forum.xda-developers.com/showthread.php?t=883314
Click to expand...
Click to collapse
I've tried that a few times but to no avail... :crying:
I've held down every single button, squeezed every single part, and even shaked it a bit since some people say that it some times works. The phone is very fresh, a few months old and I haven't even taken off the screen protector yet...
I've even tried putting it to charge for some time, pressing some of the puttons while plugging in the charger or USB cable. I don't know if i can have it shipped back to the US to be fixed or otherwise.
Thanks for the input...:highfive:
wm526 said:
I've tried that a few times but to no avail... :crying:
I've held down every single button, squeezed every single part, and even shaked it a bit since some people say that it some times works. The phone is very fresh, a few months old and I haven't even taken off the screen protector yet...
I've even tried putting it to charge for some time, pressing some of the puttons while plugging in the charger or USB cable. I don't know if i can have it shipped back to the US to be fixed or otherwise.
Thanks for the input...:highfive:
Click to expand...
Click to collapse
Well if the phone isn't turning on at all then you wont be able to flash the stock rom. I guess you havent tried flashing a new baseband or rom. You might have to go ahead and send it for fixing since it is under warranty.
How many days do you have phone bricked??? Just asking because you could have a empty battery and thats why combo its not working its a long shot i now but sometimes happy things appen...
Best of luck
Sent from my LG-P500 using xda premium
just xplain man...
u r jus telling that the fone is brickd...why don't u share the condition of the fone now...nd just xplain wht u did with it bfore getting it brickd...
ajaihs said:
u r jus telling that the fone is brickd...why don't u share the condition of the fone now...nd just xplain wht u did with it bfore getting it brickd...
Click to expand...
Click to collapse
All I think I have to say about that is ...KDZ updater...During the update I got an error repeatedly so I unplug and plug it in again but it didn't work so I (this is the part that I regret the most) I just unplugged the battery and tried to do it again, and thats how I ended up like this...the point is I know it's bricked I just wanted to know if I could have it fixed without being in the USA.
Try this method http://forum.xda-developers.com/showthread.php?t=1324105 :fingers-crossed:
Hey guys i was facing touch problem on my phone. The problem started nearly 4 months ago, but at that time it wasnt that much of a problem!
I had to sometimes swipe 3-4 times in various launchers to scroll pages/had problem in typing too(tried various keyboard but the problem was still there). And then my phone used to get very hot even in normal use along with poor network reception! (The phone restarted once because of the heating problem i guess while i was watching videos at 50% brightness)
I gave the phone to the svc, they kept me waiting for almost two weeks, and then when i called them they informed me that since parts arent available with the co. they mostly will replace the cell!
Later i went on to give all accessories, i asked that if parts(lcd and motherboard) would be available in future, would they just repair the cell and give it to me? to which they replied that the product is discontinued and there's no stock of parts available for this phone!
Now my questions are:-
1. Will they give me another model since i dont want a phone whose spares arent even available with the co.
2. Whats the warranty duration on the replaced cell (same model/other model)
3. Some ppl on fb said they got refund for their phones! When i asked about refund they simply refused it. and later said i wont be getting another model either! I called the call centre, got my case registered, now waiting for their reply.Anyways i dont think they will provide a refund/other model.
So is there anything i can do? I still have a month and half warranty period left. Its been nearly 20 days and now i am really tired of waiting!
Who shall i contact to for getting help regarding this problem!
And lastly sorry for the long post, its just that its really frustrating for me to wait this long and stay without a proper cell!
kooldude.4141 said:
Hey guys i was facing touch problem on my phone. The problem started nearly 4 months ago, but at that time it wasnt that much of a problem!
I had to sometimes swipe 3-4 times in various launchers to scroll pages/had problem in typing too(tried various keyboard but the problem was still there). And then my phone used to get very hot even in normal use along with poor network reception! (The phone restarted once because of the heating problem i guess while i was watching videos at 50% brightness)
I gave the phone to the svc, they kept me waiting for almost two weeks, and then when i called them they informed me that since parts arent available with the co. they mostly will replace the cell!
Later i went on to give all accessories, i asked that if parts(lcd and motherboard) would be available in future, would they just repair the cell and give it to me? to which they replied that the product is discontinued and there's no stock of parts available for this phone!
Now my questions are:-
1. Will they give me another model since i dont want a phone whose spares arent even available with the co.
2. Whats the warranty duration on the replaced cell (same model/other model)
3. Some ppl on fb said they got refund for their phones! When i asked about refund they simply refused it. and later said i wont be getting another model either! I called the call centre, got my case registered, now waiting for their reply.Anyways i dont think they will provide a refund/other model.
So is there anything i can do? I still have a month and half warranty period left. Its been nearly 20 days and now i am really tired of waiting!
Who shall i contact to for getting help regarding this problem!
And lastly sorry for the long post, its just that its really frustrating for me to wait this long and stay without a proper cell!
Click to expand...
Click to collapse
Hi! Whew just finished reading your post.. i think you should get some serious talk with the manager in the svc you sent your phone. Have you tried e-mailing them with your complaint? Don't go too soft on them! You're the customer and you have every right to get the right information from them. I don't exactly know the answer to all your questions cause I don't work for Samsung but you should talk to them about it ASAP. Complaaaain
Sent from my GT-I9100 using xda premium
saywhatt said:
Hi! Whew just finished reading your post.. i think you should get some serious talk with the manager in the svc you sent your phone. Have you tried e-mailing them with your complaint? Don't go too soft on them! You're the customer and you have every right to get the right information from them. I don't exactly know the answer to all your questions cause I don't work for Samsung but you should talk to them about it ASAP. Complaaaain
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Finally after some trying they decided to give me full refund!
TBH do not bother to call at the toll free number, they usually have no idea abt what to say.Enjoyed using this phone, now will be buying galaxy nexus/atrix 2/sensation xe. Any other suggestions are welcomed. Btw price range is around 18-21k, will be buying without bill(grey market).
And yeah also liked infuse 4g/arc s! So really confused there!
Hi All
Received my SH-G920I (unlocked) and for the last 2 days I faced three occasional reboots.
Once it was when phone was idle, then when I try to unlock it and once it was in the middle of web browsing.
It looks like "fast" reboot, when only "Samsung" logo displayed briefly and phone is quickly coming back to working mode. Sometimes after such reboot screen and soft buttons aren't responding and I have to turn it off/on with power button. Them it back to normal
Any ides what is it?
Thank you.
My G920i (got it from eBay) is doing the same thing...hope it's not a hardware issue...
iShihx79 said:
My G920i (got it from eBay) is doing the same thing...hope it's not a hardware issue...
Click to expand...
Click to collapse
Yes, my from eBay as well. For last 24 hours it worked without reboots. Not sure how promising this might be....
Bought a G920I from ebay myself, arrived yesterday. So far noticed :
- 2 soft reboots (really dim Samsung boot animation, then fine)
- CONSTANTLY reboots on mains charger all night (annoying as it was lighting up in middle of night)
- Reboots on wireless charger constantly (standard Qi cheap one - not sure about officiall)
I have not rooted my phone, it's completely stock.
Is this just the G920I or are other people having problems? I am thinking of returning it for the G920F model.
Better to replace it.
Sent from my Lenovo A680_ROW using XDA Free mobile app
Anutrix said:
Better to replace it.
Sent from my Lenovo A680_ROW using XDA Free mobile app
Click to expand...
Click to collapse
It seems I'm not the only one though. I wonder if it's a software issue with it being a soft reboot
crupton said:
It seems I'm not the only one though. I wonder if it's a software issue with it being a soft reboot
Click to expand...
Click to collapse
Who was your seller one Bay? Maybe it is the problem of specific shop/batch.
I have the same problem with a SH-G920F
My god! I started a new thread about this without finding this first. I bought my 920i from the same seller and am facing the same problem! So any idea if this is a batch issue or general issue that quite a few are facing? I have asked for a refund and hope that I am not charged a restocking fee , which in this case is 20% which is too much.
I sent request to Samsung support so they advise if this is hardware issue and we should replace the device or software one that can be mitigated.
mrootman said:
I sent request to Samsung support so they advise if this is hardware issue and we should replace the device or software one that can be mitigated.
Click to expand...
Click to collapse
Please keep us posted ! I think this could be a software issue
On top of the random "soft boot" my S6 has has an issue with the SIM tray not sitting completely flush with the frame. The top portion (the section where you can insert the ejection pin) tends to stick out a little bit (about 0.1 or 0.2mm). I have had quite a few phones with similar designs (iPhone 6+, M8, M9) and this is the first time I run into this kind of issue. I am starting to think this particular batch has a bad QC or something. I message the eBay seller yesterday asking for a return/refund but have not hear back from them yet. A little bit frustrating to say the least.
So you are facing soft boot issues and sim card tray issues? That sucks. I heard back from the seller and he asked me if I wanted an exchange or refund. I have asked for a refund and am expecting RMA any time today. Seller has also increased the price to 839 now.
Yea, it definitely sucked. How did you contact the seller on eBay, did you just asked him a general question or you used the specific "return" link? I think I can going to request a refund too as this point. I was trying to be nice by avoiding the use of the "requesting a refund" link as I think it count against the seller but they are not replying to the question I initiated yesterday at all.
Thanks,
iShihx79 said:
Yea, it definitely sucked. How did you contact the seller on eBay, did you just asked him a general question or you used the specific "return" link? I think I can going to request a refund too as this point. I was trying to be nice by avoiding the use of the "requesting a refund" link as I think it count against the seller but they are not replying to the question I initiated yesterday at all.
Thanks,
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Click to collapse
I sent him a general question and explained the reboot issue and this was his reply :
Hello,
We are so sorry to hear that the item you purchased is not up to standards. We are more than happy to further assist you. First we need to know if you would like an exchange or a return. After you have answered us, which are to your liking, then we can respond to you with a RETURN MERCHANDISE AUTHORIZATION.
If you have any other questions or concerns, please feel free to respond to this email or call our customer support line (1866 603 0638) .
Thank YOU!!!
-UnlockedCellPhoneKings
P.S. Emails are answered in the order they are received
We are here for you Monday- Friday from 9-5 Eastern
You can also reach us by phone at 1866-603 0638 "
Since it is the weekend so they may take some time to reply but so far they have been co operative. I am definitely getting a refund and I hope they don't apply the restocking 20% fee. It breaks my heart because I really liked this phone.
Back to the Oneplus for now.
Samsung support replied, that they are unable to provide any information since I have non US model. They sugested to seek resolution with the support in country where device was purchased or directly with retailer.
So, guys, are you all returning it?
mrootman said:
Samsung support replied, that they are unable to provide any information since I have non US model. They sugested to seek resolution with the support in country where device was purchased or directly with retailer.
So, guys, are you all returning it?
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Click to collapse
Honestly I really like the phone alot and would've most likely kept it if not for the raised SIM Tray. The random soft boot really didn't bother me as much as the physical SIM tray issue.... I liked how this int'l version can change the APN settings for you depends on what SIM card you are using (I tried both T-Mo and AT&T) which I know the AT&T version will not even I get it unlocked. But then the AT&T model is built in Korea verses the int'l version which is built in Vietnam. Not sure if is correlated but T-Mobile's version is also built in Vietnam and there seems to be quite a bit of issues with that batch too.
mrootman said:
Samsung support replied, that they are unable to provide any information since I have non US model. They sugested to seek resolution with the support in country where device was purchased or directly with retailer.
So, guys, are you all returning it?
Click to expand...
Click to collapse
I am still confused about what I am going to do. I like everything else about the phone and I think this reboot issue should be fixed via a software update , but the question is , are there enough of us facing this issue for samsung to do something about it?
ecksreturns said:
I am still confused about what I am going to do. I like everything else about the phone and I think this reboot issue should be fixed via a software update , but the question is , are there enough of us facing this issue for samsung to do something about it?
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Click to collapse
I like it as well, but a minute ago it will not turn on untill I pressed on power button and then he made soft reset again. It doesn't look good.
HI, It is happening to me too. I have same phone. Had it for about a week and last 2 days it rebooted itself 3 times. Any news about it?