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[Q] SGR Dead :(

Hi all,
One fine evening last week, I found my SGR switched off. Initially I thought that the battery must have drained out. But after connecting the charger it showed no activity. Windows didn detect it, rather asked for apx driver. Gave it to samsung service center n they told that the motherboard needs replacements. Now they are saying that it is diificult to get hold of, coz the model has been discontinued and that I should wait for sometime.
Has any one faced this kind of situation before?? I was using stock Indian rom witht aradat's Kernel 1.4

zerocool_rkl said:
Hi all,
One fine evening last week, I found my SGR switched off. Initially I thought that the battery must have drained out. But after connecting the charger it showed no activity. Windows didn detect it, rather asked for apx driver. Gave it to samsung service center n they told that the motherboard needs replacements. Now they are saying that it is diificult to get hold of, coz the model has been discontinued and that I should wait for sometime.
Has any one faced this kind of situation before?? I was using stock Indian rom witht aradat's Kernel 1.4
Click to expand...
Click to collapse
Really strange issue :/

The nearest I got is this post
http://forum.xda-developers.com/showthread.php?t=1463484

My phone has some starnge reboot problems, need service :/
Someone else has random reboots?

zerocool_rkl said:
Hi all,
One fine evening last week, I found my SGR switched off. Initially I thought that the battery must have drained out. But after connecting the charger it showed no activity. Windows didn detect it, rather asked for apx driver. Gave it to samsung service center n they told that the motherboard needs replacements. Now they are saying that it is diificult to get hold of, coz the model has been discontinued and that I should wait for sometime.
Has any one faced this kind of situation before?? I was using stock Indian rom witht aradat's Kernel 1.4
Click to expand...
Click to collapse
Hi buddy where are you located in India ? What sort of service is this ?

I also have reboots, but they are rare.

I am currently located in bhubaneswar. Gave the phone to samsung service centre

Lil bit of research
I found that apx mode is for nvidia Soc's . This mode is a very low level mode in order to write bootloaders and other stuff. That's ok. But I cant understand how on earth a normal working phone suddenly decides to go into this apx mode ?

SGR[robin92] said:
My phone has some starnge reboot problems, need service :/
Someone else has random reboots?
Click to expand...
Click to collapse
Mine reboots once every two to three days. I have a weird feeling it is hardware related, but I can't tell for sure. (I think it reboots on regular physical impact, like placing the phone down on a table but I've been unable to reproduce the problem.) I'm holding off on calling Samsung unless the problem intensifies.

zerocool_rkl said:
Lil bit of research
I found that apx mode is for nvidia Soc's . This mode is a very low level mode in order to write bootloaders and other stuff. That's ok. But I cant understand how on earth a normal working phone suddenly decides to go into this apx mode ?
Click to expand...
Click to collapse
Mail the Samsung CC in India asking your money back explaining the situation.
How in the world can these guys say components are not available for a recently launched phone ?
It must be work of some employee of Samsung that its taking time for them to get you a motherboard replacement. But do mail them, you'll get their email from Samsung India's website.
Please keep us updated on the proceedings on this thread, it will help other owners if they face a similar issue.

Update :
Samsung service centre ppl called me today and told me to submit all the accessories that came in the box, the proof of purchase and everythin including my bank details. They told me that samsung will refund my full ammount. When I talkd to them about a new phone, they let me talk to a senior guy at some head CC. He cooly told me " Sir, I am sorry for the inconvenience but you should know that since the production of this model has stopped, there are no spare motherboards, moreover you are getting the full ammount"
My opinion :- If the production has indeed stopped, then there is no future for this device. sell it if you can

Dude its not like that, it could be a regional availability issue and not country wide.
But its a loss for you man !

YEah sorry about your loss, but....selling a damm good phone for max half of the purchase price doesn't seem sensible CM7 and stock ICS is on the way. I really don't need much more

Wtf Samsung . Wtf .
Herpderp Defy.

m.kochan10 said:
YEah sorry about your loss, but....selling a damm good phone for max half of the purchase price doesn't seem sensible CM7 and stock ICS is on the way. I really don't need much more
Click to expand...
Click to collapse
Didn't get what u meant. I will get the full amount I paid for the phone. Rs 22000 or 440$. If CM is comming then I could buy it one more time

I was just referring to your last recommendation: "My opinion :- If the production has indeed stopped, then there is no future for this device. sell it if you can"

Oh! Sorry for the misinterpretation

No problem

zerocool_rkl said:
Oh! Sorry for the misinterpretation
Click to expand...
Click to collapse
Dude could you edit it out of your post, so it doesn't give the wrong impression buddy.

Hi all,
Sadly, I faced the exact same problem today. My phone was working fine, then suddenly it shut off and failed to start again. I have also been suffering through reboot issues but few and far between. Its totally unexpected how a phone can just go dead without doing anything. I was aghast at this! I have given it to Samsung Service. Reading this thread even I am not optimistic that they'll be able to repair it. I just hope they dont pester me into accepting an Omnia W or Galaxy S because in no circumstance I am going to accept it. Zerocool, buddy you are lucky to get an entire refund. I cant believe how they can launch such products in the market. I'll have to think twice before buying a Samsung again.
BTW: Zerocool, buddy how much time did they take to process the refund and through what mode i.e. did they offer a voucher or Cash?

[Q] Galaxy Note Issues HELP!!!!

Hi, I just switched from Iphone 3GS to galaxy note and I regretted this decision. I really like android but there are a few issues on my note. I bought a note a month ago and........
- Phone randomly shut down and had to do battery pull
- Failed to detect sim card sometimes (simcard is new)
- Sometimes battery drop at least 40% or more in one second (Should have taken more screen shots on that) Battery last for 8 hours only and phone stays in my bag from 9am to around 4pm (not in use)
- Screen issue (Black colour not even on videos photos and it is VERY noticeable)
- Sometimes freeze for 30 seconds whenever I open ANY application or surfing web
So I am sending the device back and with these many faults they refuse to replace it. They told me they will repair it but I doubt they can bring it back to 100%.
I need some advice, or has anyone else experience these many faults on their note? I am really unlucky. SIGH

You probably have a bad batch. Mine is working fine and dandy. Either get a refund and purchase a new one or get some other phone if you really hate the Note.
Sent from my GT-N7000 using Tapatalk 2 Beta-2

I really liked the NOTE. I will not switch to another phone. The problem is that Mobiciti after knowing that I have these issues, they won't refund or replace, they will only repair it for 30 business days!!!!

Were u on stock firmware? If yes, ask for a replacement......those assholes wont be able to fix it!

Yes, everything is stock. I've only install a few games, viber and whatsapp and a few other entertainment apps.
I called, emailed and called to ask for a replacement but they keep telling me they won't replace it, they can only repair it. I did tell them that I am 100% positive that they won't be able to fix everything and I have to waste money for postage fee sending it again and again and still they refuse.
I won't be making any purchase from Mobiciti anymore. Service is not good.

network usually will give you 14-28 days for a swap of a handset since you got it after that you just have to read the fine print. Check also your manufacturers warranty.

I know but I contacted them within the period and they told me that they won't replace it.

I would recommend reading all your T&C's and try to shoot them down.

Thank you guys, I will first wait till they done analyzing the issue then go from there. So has anyone ever experience one of these issue?

Well I don't have the Note, but I would try do do a factory reset and a few charge/discharge cycles before turning it in.
Sent from my GT-I9100 using xda premium

That is probably the most hilarious battery drop i have ever seen.
You have no country listed but i assume from the provider, you come from the land down under. I know for a fact that Australia has very strict and specific laws when it comes to merchandise, regardless of where it was purchased. It seems to me that Mobi is making an issue out of the usage but at the very least you should be able to do a device swap. I would go into the store and fight with them...

Definitely you got a faulty device. No big deal, your replacement should work fine.
Sent from my LG-P999 using xda premium

Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A

Sorry bout the wrong thread posting.
Yes I am from Australia.
I hope they will replace it for me. I couldn't go to the story because I am working in Melbourne and Mobiciti store is in Queensland.
I will keep everyone updated how it goes.
Sent my phone in and currently waiting for their reply.

Hi guys,
Finally an update after 3 weeks sending in the device.
Mobicity refuse to replace the device, in fact, they are looking for a suitable OS for my Note.
I don't understand why are they doing this.
Looking for a suitable OS means my device is not behaving normally and that means it is defective. Shouldn't they be replacing it instead of looking for another OS which is 90% of the time doesn't fix the issue.
I am really not satisfied with Mobicity and won't be trading with them anymore.
What do you think guys? Anyone agree with what I think?

Replacement

Hi, so I have been using my MT since September. It is my first MT and happy with it. Currently running TG CM7 on it. However the phone started to freeze once in a while for like half a minute. Soft keys are not responding unless I turn off and back on the screen. These also happen when I was still using the stock rom. Also there are dust under the screen, and I heard that the only thing I can do is ask for a replacement.
I would like to ask y'all how to have a replacement of the MT? Should I call VM or is there any online help on their website (Because my English isn't that good)? Would they still let me have a replacement since I have it for about 10 months? Also I knew I should flash back to stock rom, but do I have to remove CWM as well? If so how do I do that?
Thank you for any kind of help.

gary93 said:
Hi, so I have been using my MT since September. It is my first MT and happy with it. Currently running TG CM7 on it. However the phone started to freeze once in a while for like half a minute. Soft keys are not responding unless I turn off and back on the screen. These also happen when I was still using the stock rom. Also there are dust under the screen, and I heard that the only thing I can do is ask for a replacement.
I would like to ask y'all how to have a replacement of the MT? Should I call VM or is there any online help on their website (Because my English isn't that good)? Would they still let me have a replacement since I have it for about 10 months? Also I knew I should flash back to stock rom, but do I have to remove CWM as well? If so how do I do that?
Thank you for any kind of help.
Click to expand...
Click to collapse
The soft key non responsiveness is a hardware problem on all triumphs. I've heard alot of ppl say that happens to them. Mine does it too but not too often, and I also have a lil bit of dust under my screen but I can only see it when its extremely bright outside.
If those two things really bug you, I wouldn't get another phone because they might be present with then new (refurbished) phone you get from them.
If you want a replacement, I have found that the best way to get in touch with them is through the VM social care dept. Don't call and talk to tech support. It can get really annoying. Instead send an email to [email protected], leave a comment on Virgin Mobile USA's Facebook page, or tweet @VMUCARE on Twitter.
When I had to have a few things fixed on my account, these guys helped me out right away!
As far as getting a replacement, I'm pretty sure you can up to a year from the purchase date. And I've heard of ppl sending their phones back to them with CM7 still installed, but I would re-install the stock rom just to be safe.
Good luck with everything and hope I could help!

CornfedChris said:
The soft key non responsiveness is a hardware problem on all triumphs. I've heard alot of ppl say that happens to them. Mine does it too but not too often, and I also have a lil bit of dust under my screen but I can only see it when its extremely bright outside.
If those two things really bug you, I wouldn't get another phone because they might be present with then new (refurbished) phone you get from them.
If you want a replacement, I have found that the best way to get in touch with them is through the VM social care dept. Don't call and talk to tech support. It can get really annoying. Instead send an email to [email protected], leave a comment on Virgin Mobile USA's Facebook page, or tweet @VMUCARE on Twitter.
When I had to have a few things fixed on my account, these guys helped me out right away!
As far as getting a replacement, I'm pretty sure you can up to a year from the purchase date. And I've heard of ppl sending their phones back to them with CM7 still installed, but I would re-install the stock rom just to be safe.
Good luck with everything and hope I could help!
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Click to collapse
Thank you for the tips! May I also ask, when I bought my MT in BestBuy, I had also bought the 1 or 2 years warranty thing. Does that do anything with replacing the phone? Or could I just take it to BestBuy to ask for replacement?
Thanks again =)

gary93 said:
Thank you for the tips! May I also ask, when I bought my MT in BestBuy, I had also bought the 1 or 2 years warranty thing. Does that do anything with replacing the phone? Or could I just take it to BestBuy to ask for replacement?
Thanks again =)
Click to expand...
Click to collapse
I believe since you bought the warranty through Best Buy you can just go back there and have them replace the phone for you. Just mention the hardware problems to them and I don't see why they wouldn't. From what I have heard, a lot of Best Buy associates are familiar with the Triumph's problems and that it has been returned a lot and automatically know why your there haha. Weather they will give you a brand new one, or have VM send you a refurb... I'm not exactly sure.

Querry regarding warranty.Parts not available.

Hey guys i was facing touch problem on my phone. The problem started nearly 4 months ago, but at that time it wasnt that much of a problem!
I had to sometimes swipe 3-4 times in various launchers to scroll pages/had problem in typing too(tried various keyboard but the problem was still there). And then my phone used to get very hot even in normal use along with poor network reception! (The phone restarted once because of the heating problem i guess while i was watching videos at 50% brightness)
I gave the phone to the svc, they kept me waiting for almost two weeks, and then when i called them they informed me that since parts arent available with the co. they mostly will replace the cell!
Later i went on to give all accessories, i asked that if parts(lcd and motherboard) would be available in future, would they just repair the cell and give it to me? to which they replied that the product is discontinued and there's no stock of parts available for this phone!
Now my questions are:-
1. Will they give me another model since i dont want a phone whose spares arent even available with the co.
2. Whats the warranty duration on the replaced cell (same model/other model)
3. Some ppl on fb said they got refund for their phones! When i asked about refund they simply refused it. and later said i wont be getting another model either! I called the call centre, got my case registered, now waiting for their reply.Anyways i dont think they will provide a refund/other model.
So is there anything i can do? I still have a month and half warranty period left. Its been nearly 20 days and now i am really tired of waiting!
Who shall i contact to for getting help regarding this problem!
And lastly sorry for the long post, its just that its really frustrating for me to wait this long and stay without a proper cell!

kooldude.4141 said:
Hey guys i was facing touch problem on my phone. The problem started nearly 4 months ago, but at that time it wasnt that much of a problem!
I had to sometimes swipe 3-4 times in various launchers to scroll pages/had problem in typing too(tried various keyboard but the problem was still there). And then my phone used to get very hot even in normal use along with poor network reception! (The phone restarted once because of the heating problem i guess while i was watching videos at 50% brightness)
I gave the phone to the svc, they kept me waiting for almost two weeks, and then when i called them they informed me that since parts arent available with the co. they mostly will replace the cell!
Later i went on to give all accessories, i asked that if parts(lcd and motherboard) would be available in future, would they just repair the cell and give it to me? to which they replied that the product is discontinued and there's no stock of parts available for this phone!
Now my questions are:-
1. Will they give me another model since i dont want a phone whose spares arent even available with the co.
2. Whats the warranty duration on the replaced cell (same model/other model)
3. Some ppl on fb said they got refund for their phones! When i asked about refund they simply refused it. and later said i wont be getting another model either! I called the call centre, got my case registered, now waiting for their reply.Anyways i dont think they will provide a refund/other model.
So is there anything i can do? I still have a month and half warranty period left. Its been nearly 20 days and now i am really tired of waiting!
Who shall i contact to for getting help regarding this problem!
And lastly sorry for the long post, its just that its really frustrating for me to wait this long and stay without a proper cell!
Click to expand...
Click to collapse
Hi! Whew just finished reading your post.. i think you should get some serious talk with the manager in the svc you sent your phone. Have you tried e-mailing them with your complaint? Don't go too soft on them! You're the customer and you have every right to get the right information from them. I don't exactly know the answer to all your questions cause I don't work for Samsung but you should talk to them about it ASAP. Complaaaain
Sent from my GT-I9100 using xda premium

saywhatt said:
Hi! Whew just finished reading your post.. i think you should get some serious talk with the manager in the svc you sent your phone. Have you tried e-mailing them with your complaint? Don't go too soft on them! You're the customer and you have every right to get the right information from them. I don't exactly know the answer to all your questions cause I don't work for Samsung but you should talk to them about it ASAP. Complaaaain
Sent from my GT-I9100 using xda premium
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Click to collapse
Finally after some trying they decided to give me full refund!
TBH do not bother to call at the toll free number, they usually have no idea abt what to say.Enjoyed using this phone, now will be buying galaxy nexus/atrix 2/sensation xe. Any other suggestions are welcomed. Btw price range is around 18-21k, will be buying without bill(grey market).
And yeah also liked infuse 4g/arc s! So really confused there!

Has Anyone Got a Reply or Fix from 1+? Horrible experience!

Soooo i got the multi touch issue on my phone, the TOP half of my screen is out of wack! I sent them the support request, i flashed all the roms trying to if it would fix it but no go!
i've been waiting for almost 2 weeks for a dam reply from their support, i had strange feeling ordering this phone was too good to be true!!!!
Has anyone who also has this issue gotten a reply from their support or a fix or a whole phone replacement? This will be the last china based phone i will ever order and i will never suggest any to anyone ever either as i did with one+!
I'm going back to Nexus devices!
Thanks!
Pissed off IT guy!

Do they have a phone number you can try them at?
I agree that it is unacceptable they haven't replied to you yet... But I wouldn't write off all of the Chinese phone companies because of a bad experience with OnePlus.

ataft said:
Do they have a phone number you can try them at?
I agree that it is unacceptable they haven't replied to you yet... But I wouldn't write off all of the Chinese phone companies because of a bad experience with OnePlus.
Click to expand...
Click to collapse
The problem is, i am located in canada and it was actually quite costly for me to get my hands on this device. It was roughly 630$ canadian... Very close to the price of a Nexus6 or a Moto X. I've had every pure Google phone Since G1. i still currently own a N5 and it works flawlessly since the release! My Nexus 1 still works perfectly! in fact i have never had this sort of problem with any phone i have owned and i work in the mobile industry so our company has all kinds of test handsets. I am completely floored by the poor customer service and horrible website with no updates about what they are trying to do to remedy the issue.
i mean if your car was 4 months old and the engine started running on 3 cylinders i'm sure the company wouldn't ask you what wrong and tell you to wait outside the door for 2 weeks while they "Tried to figure out a fix" . I can totally understand they want to try to figure out a software fix but after looking over some posts, it really seems to be a hardware issue due to the lack of poor design flaw and bad engineering.
So i am sure they don't want to bite the bullet and replace all the devices due to a loss of $$$$! and that is why i will never do business with a small company again!
Sorry for the rant im really pissed off!

welcome to the club :crying:
They will don't repair mine 'cause i have some micro dents on the frame... I'm waiting the replacing display from Aliexpress, and after replaced, I will sell this Chinese sh|tty phone.
I will never buy another product from OPO, WORST assitance experience in my all life.

Touch screen issue is solved by last franco kernel
Sent from my A0001 using XDA Free mobile app

Can only share my experience with them. Had a few touch issues with my phone when I bought it, around September last year. Sent them a ticket from their website reporting my issues and offered to send them videos if they needed. They replied saying yes so I did. Produced about 10 videos with different scenarios and test apps that perfectly showcased my problems. They called it hardware issues and offered to replace it. So they did. They are not quick to reply. They are not willing to discuss anything else or give any other info. Whole process took 2 months.
Old phone had a little dent on the chromed frame, they didn't care. New phone came with the same problem. I kind of suspected as much lol.
Didn't care much, soon after a new firmware was available, 38R I think, that solved just about any problem I had. I still get a random ghost swipe like once a week. Doesn't bother me the slightest.
I am now on one of the lastest cm12 nightlies and I can't really find any problem by all with my phone. Don't even want to update to 12.1 since it works so well lol.
I'm impressed with this phone. Price point was and probably still is great. Battery is huge. Screen isn't as vibrant as my old s3 but its still very good. 3gb ram is what every single android phone should have, period. Blazing fast. Its a tad too big but I manage. Loads of customization. I don't ask for anything else from a pocket computer.
Sent from my Bacon using XDA Free mobile app

kaynpayn said:
Can only share my experience with them. Had a few touch issues with my phone when I bought it, around September last year. Sent them a ticket from their website reporting my issues and offered to send them videos if they needed. They replied saying yes so I did. Produced about 10 videos with different scenarios and test apps that perfectly showcased my problems. They called it hardware issues and offered to replace it. So they did. They are not quick to reply. They are not willing to discuss anything else or give any other info. Whole process took 2 months.
Old phone had a little dent on the chromed frame, they didn't care. New phone came with the same problem. I kind of suspected as much lol.
Didn't care much, soon after a new firmware was available, 38R I think, that solved just about any problem I had. I still get a random ghost swipe like once a week. Doesn't bother me the slightest.
I am now on one of the lastest cm12 nightlies and I can't really find any problem by all with my phone. Don't even want to update to 12.1 since it works so well lol.
I'm impressed with this phone. Price point was and probably still is great. Battery is huge. Screen isn't as vibrant as my old s3 but its still very good. 3gb ram is what every single android phone should have, period. Blazing fast. Its a tad too big but I manage. Loads of customization. I don't ask for anything else from a pocket computer.
Sent from my Bacon using XDA Free mobile app
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Click to collapse
Is it possible to flash the kernel you are using without having to root? I don't mind having to unlock bootloader etc if possible, just can't root due to needing banking apps for business etc.
Thanks!

nokmond said:
Is it possible to flash the kernel you are using without having to root? I don't mind having to unlock bootloader etc if possible, just can't root due to needing banking apps for business etc.
Thanks!
Click to expand...
Click to collapse
Yes,you can unroot your phone root and unroot..
to those complaining about OPO is a ****ty phone. No it's not,every phone brand (big or small) released have about 1-2% faulty phone's,that why so many Samsung and iPhone's complains can be found,they sell millions of phone's and several thousands are faulty, but that doesn't make it a ****ty phone..first batch of galaxy S3 had so bad ram management that to many (30+ apps) made the phone unusable,it took some the best kernel dev's more than 6 month to correct Samsung's gruling mistake and that was without Samsung's kernel source code released and that is only one example..
Actually Samsung was one of the major reason why "SRD"GokhanMoral left xda