White Residue Under the Back Cover - ONE Q&A, Help & Troubleshooting

I bought a used Oneplus One recently and it works and looks great. I suppose my only concern is when I took the back cover off there was some white residue on one side along with a bit on the inside of the cover. I'm not sure if this is just residue from the manufacturing process or something but I thought I'd ask to see if anyone else who had taken the back cover off seen something similar to put my mind at ease. I have checked the water damage indicator in the headphone jack and it was white so I don't think it's water damage at least. Here is a picture
http://i.imgur.com/T7f2Xnp.jpg

Isn't that glue?
Sent from my iPad using Tapatalk

This is a white sticker on one of the screws. If the sticker is damaged, then the warranty on the phone is void. Basically, this sticker is used to decide of the phone is meddled or not.

sui785 said:
Isn't that glue?
Sent from my iPad using Tapatalk
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Click to collapse
I don't think so, when looking at it directly, it looks more like a powdery texture.
Shankar9822 said:
This is a white sticker on one of the screws. If the sticker is damaged, then the warranty on the phone is void. Basically, this sticker is used to decide of the phone is meddled or not.
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Click to collapse
I don't think it's the warranty sticker to be honest considering you can see the white on the bottom right as well. Is it possible it might have been the back cover somehow rubbing against the housing of the phone? I don't think the person I bought it from used a case so perhaps pressure from his hand could have caused something like that. Think it would be alright cleaning it with alcohol?

Related

water damage?

I got the tb on 3-28-11. From day 1 it has been in a protective case and has a screen cover. Today I took it out of the case and got in the phone for the SD card. When I pulled the battery out I noticed a white sticker on the battery with small d'a thru it. Then to the left while looking on the back on the left side I see a small black sticker with a white word saying void.
My question is does this mean it has water damage? I'm not sure how that's possible because I have kept it excellent condition. I have not once had the phone near water and pretty much treated this phone like gold.
Am I just reading it wrong or is there damage? I have not had any problems with the phone but I'm concerned.
behringtheweb said:
I got the tb on 3-28-11. From day 1 it has been in a protective case and has a screen cover. Today I took it out of the case and got in the phone for the SD card. When I pulled the battery out I noticed a white sticker on the battery with small d'a thru it. Then to the left while looking on the back on the left side I see a small black sticker with a white word saying void.
My question is does this mean it has water damage? I'm not sure how that's possible because I have kept it excellent condition. I have not once had the phone near water and pretty much treated this phone like gold.
Am I just reading it wrong or is there damage? I have not had any problems with the phone but I'm concerned.
Click to expand...
Click to collapse
Did you buy it from Verizon or best buy?
I'm pretty sure the void sticker is covering a screw that must be removed to open the case. Hence if you open the case this void sticker will be gone and Verizon won't honor your warranty.
Edit: there should be a white sticker with a red dot or line that will bleed and turn pinkish if there is water damage
Sent from my ADR6400L using XDA App
behringtheweb said:
I got the tb on 3-28-11. From day 1 it has been in a protective case and has a screen cover. Today I took it out of the case and got in the phone for the SD card. When I pulled the battery out I noticed a white sticker on the battery with small d'a thru it. Then to the left while looking on the back on the left side I see a small black sticker with a white word saying void.
My question is does this mean it has water damage? I'm not sure how that's possible because I have kept it excellent condition. I have not once had the phone near water and pretty much treated this phone like gold.
Am I just reading it wrong or is there damage? I have not had any problems with the phone but I'm concerned.
Click to expand...
Click to collapse
When I worked selling phones we used to use stickers like that to tell if there was water damage and sometimes they would be activated inadvertantly by customers who would take their phones into the bathroom, close the door, not have a window or fan on, and take a very hot, steamy shower. Mind you though, these were POS flip/candybar phones at the time, nothing as sophisticated as a Thunderbolt.
I bought the phone from a Verizon store in fenton Missouri. I am 99% sure it was a corporate store. I searched the back of the phone and there is no other sticker. The only one seen was on the battery.
As far as the steam in the shower the phone has not entered the bathroom once with me. I know what the white sticker would look like cause I've seen it on the back of other phones I had but not this one.
This is puzzling me and I don't want an issue exchanging this phone out in the future I have a true malfunctioning issue.
Hmm usually the sticker turns red on the battery when activated by water the void sticker is covering a screw to get to it you must tear this sticker showing you have tamper with the phone. In my opinion the phone should be fine you can buy a new battery if your worried.
Sent from my ADR6400L using XDA Premium App
JBO1018 said:
I'm pretty sure the void sticker is covering a screw that must be removed to open the case. Hence if you open the case this void sticker will be gone and Verizon won't honor your warranty.
Edit: there should be a white sticker with a red dot or line that will bleed and turn pinkish if there is water damage
Sent from my ADR6400L using XDA App
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Click to collapse
This is true. The sticker you see is for unauthorized disassembly.
There is another indicator for water.
Kk just double checking. I've had great phones in the past but this is the first time I spent this much money on a phone. Maybe I'm just being paranoid just wanna double check just in case. But other than that I love this phone.
U don't have water damage. That's how the strickers look on the TB. The comment about the void sticker is right. Verizon uses that to make sure the casing of the phone wasn't opened.
Sent from my ADR6400L using XDA Premium App
This is the easiest void sticker though I've seen to remove its not recessed like most. If you ever need to get into the phone the sticker is easily removed with a safety pin and care and replaced just as easy.
Sent from my ADR6400L using XDA Premium App

[Q] Battery compartment consists of film?

Allright. Ever since the last time i've taken out the battery of my Sensation, i've been slightly annoyed.
I've noticed that a small bulge developed in the battery compartment. I've also noticed there are a couple of streaks/scratches.
Why the hell is the battery compartment so susceptible to scratches? Also, should this bulge be of concern? I can even feel it if i run my finger over it.
Is the battery compartment back side actually a black film? You know, where the disposal symbol, and the FCC logo are.
If so, that would explain it, sort of...
not sure if serious. i really wouldn't worry about that, fella.
Oh, i'm serious. It's been bothering me. And i wanna know if the compartment is made of a film of some sort, or if it's plastic.
Prenihility said:
Oh, i'm serious. It's been bothering me. And i wanna know if the compartment is made of a film of some sort, or if it's plastic.
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Click to collapse
I think he meant that the scratches won't be serious.
Sent from my HTC Sensation Z710e using xda premium
Regardless, anyone know what the battery compartment is made of? Not the surrounding area, but the back of where the battery sits. Just as i had described before.
Does ANYONE know?
And can you get a replacement for that part?
It's the same type of metal that is on the exterior of the casing. You can buy a new battery back door housing if you'd like. They go for about $10-20 on ebay or amazon.
MMmmmm... No.
That's not what i'm talking about.
The place where the battery is fitted.
Right there. The spot with the largers amount of surface area in the battery compartment.
There's a disposal symbol on it.
I've got a little bulge there, and some scratches.
It feels soft.
What is it?
Prenihility said:
MMmmmm... No.
That's not what i'm talking about.
The place where the battery is fitted.
Right there. The spot with the largers amount of surface area in the battery compartment.
There's a disposal symbol on it.
I've got a little bulge there, and some scratches.
It feels soft.
What is it?
Click to expand...
Click to collapse
It's made of aluminium, the little silver grounding pin is part of it, it has a square shape, and that aluminium part is connected to the lcd back by other sort of 4 pins. I opened mine to try to clean the dust under my screen, then i realized i needed a heat gun and glue, so i left it like that. The pins that make contact with the lcd may be another possible cause of the touch problem...
Do you want a pic?
Dom42 said:
It's made of aluminium, the little silver grounding pin is part of it, it has a square shape, and that aluminium part is connected to the lcd back by other sort of 4 pins. I opened mine to try to clean the dust under my screen, then i realized i needed a heat gun and glue, so i left it like that. The pins that make contact with the lcd may be another possible cause of the touch problem...
Do you want a pic?
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Click to collapse
No no. Ok. You take the back cover of the phone OFF. And you take the battery OUT. The area behind/around the battery. It's black. It feels softer than any other part of the phone. THAT is what i'm talking about.
I ran my nail along it, and it left a mark... . And i kinda feel bad about it. Although it's inside... and the rest of the phone is in perfect condition.
That's the area on the phone i'm talking about.
Dom42 said:
It's made of aluminium, the little silver grounding pin is part of it, it has a square shape, and that aluminium part is connected to the lcd back by other sort of 4 pins. I opened mine to try to clean the dust under my screen, then i realized i needed a heat gun and glue, so i left it like that. The pins that make contact with the lcd may be another possible cause of the touch problem...
Do you want a pic?
Click to expand...
Click to collapse
I'd like a pic please.
This we overlooked while troubleshooting touchscreen problem.
Thanks
Ahem... eerrrmmm. Is anyone NOT clear of which part of the phone i'm talking about?
Are you talking about the black sticker in the batter compartment? I believe its just a plastic sticker. The bulge is probably either air that got trapped or a bump in the aluminum casing beneath. Either way the bulge and the scratches are purely cosmetic. There is no "replacement" for each sticker has several unique numbers on it. Also why would you even care?

Atrix 2 Purchase

Hey guys, I was thinking about buying one of these phones second hand.
Can someone tell me where the water damage indicators are?
Are there any special seals or stickers that could void the warranty if broken? (I know HTC covers one of its screws with a small sticker)
Thanks for your help
Bump
162 views and not a single answer to my question
Lol, am I not welcome in this forum?
gtmaster303 said:
Hey guys, I was thinking about buying one of these phones second hand.
Can someone tell me where the water damage indicators are?
Are there any special seals or stickers that could void the warranty if broken? (I know HTC covers one of its screws with a small sticker)
Thanks for your help
Click to expand...
Click to collapse
There will be a small white (if no water damage) 'sticker' on both the battery as well as inside the battery compartment, on the larger sticker that shows the IMEI number...
Apex_Strider said:
There will be a small white (if no water damage) 'sticker' on both the battery as well as inside the battery compartment, on the larger sticker that shows the IMEI number...
Click to expand...
Click to collapse
Any seals or ways to know if it's been tampered with?
I had a non android motorola a few years back and i dropped it in water. That white sticker turned into a pink color. The service center guy also confirmed the color change is due to contact with water.
Sent from my MB865 using xda app-developers app
gtmaster303 said:
Any seals or ways to know if it's been tampered with?
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Click to collapse
No seals, per say, but if the sticker has been removed, it's obvious that is has been so. Also, if an "attempt" to remove the sticker(s), a line of small "x's" will show where the sticker was, a srot of 'tamper evident' sticker...

[Q] Just dropped my phone :(

Just dropped my phone off a table, it took two huge, white scratches
The dumbest thing was I put it in a tissue box to prevent it falling and the phone fell out of it when my elbow pushed the box sideways off the table.
I've colored the white scratches over black permanent marker, any chance I can get a new housing from warranty? I haven't rooted. I have got a tiny bit of MAO chipping around the USB port and top edge of the phone. Have I just voided my warranty by dropping it?
Thanks in advance.
Didn't void your warranty, from my understanding htc replaces removable parts once... Like housing on the sensation or amaze, battery and such... Since the housing and battery aren't technically meant to be removed I'm not sure they would be willing to do so. : /
Edit: they may replace the cover that you pop off to insert the sim. I can't imagine them doing the rest of the housing, would probably say you need to send it in. Worth a shot to ask though
Sent from my HTC VLE_U using xda app-developers app
usaff22 said:
Just dropped my phone off a table, it took two huge, white scratches
The dumbest thing was I put it in a tissue box to prevent it falling and the phone fell out of it when my elbow pushed the box sideways off the table.
I've colored the white scratches over black permanent marker, any chance I can get a new housing from warranty? I haven't rooted. I have got a tiny bit of MAO chipping around the USB port and top edge of the phone. Have I just voided my warranty by dropping it?
Thanks in advance.
Click to expand...
Click to collapse
hey man, sorry about your phone; but I have a small question. sorry if it is irrelevant. But do you have the black/red HOS with TMOUS?
dr_rick13 said:
hey man, sorry about your phone; but I have a small question. sorry if it is irrelevant. But do you have the black/red HOS with TMOUS?
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Click to collapse
Not with TMOUS. But I have the black/red one.
Sent from my locked, tampered ville
Here's my similar story.
http://forum.xda-developers.com/showthread.php?t=1856427
Good luck!

Piece of plastic coming out beside the phone

There was suddenly a piece of small plastic that's coming out of the Butterfly. It's located where the black piece of the phone meets the speaker-like mesh on the left side. Looks like it's part of the rubber that prevents water ingress.
It's really small and has a golden brown color. Has anyone else seen this on their phones?
No, do you have some shots of it ?
Kroutnuk said:
No, do you have some shots of it ?
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Click to collapse
I think it will be very hard to do a close up shot of it.
little far away shot will also be helpful ...
i saw that before in my previous returned Butterfly (for touch screen malfunction), but don't worry, it is just the exceed glue, it won't impact the phone water resistance quality (told by the service guys, don't blame me if it is not true)
same here!
if it's kinda sticky, yes. it's the same. kinda worried though it might affect the phone being splash-proof.
but hey, it's not the (Sony Xperia) Z that we'll soak in water, is it?
Yep, I've also concluded before that it's just the glue. How'd I know? I peeled the 'speaker-like' sticker and put it back. Yes, it's just a sticker for decoration.

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