The water sensor sticker on the battery for my AT&T Fuze is checkered red and white, is this normal or has it been tampered with water? I looked up an OEM battery online and my water sensor looks exactly like the one in the picture. I know for sure that my phone has not been water damaged by me, just afraid that the authorized AT&T dealer pulled some shady business on me, ie switch the battery with a water damaged one (box was not sealed). The other sticker that's on the phone (bottom right where the battery sits) is still solid white.
Thanks!
nautiboi said:
The water sensor sticker on the battery for my AT&T Fuze is checkered red and white, is this normal or has it been tampered with water? I looked up an OEM battery online and my water sensor looks exactly like the one in the picture. I know for sure that my phone has not been water damaged by me, just afraid that the authorized AT&T dealer pulled some shady business on me, ie switch the battery with a water damaged one (box was not sealed). The other sticker that's on the phone (bottom right where the battery sits) is still solid white.
Thanks!
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Same thing on mine, the battery sticker is checkered red and white and the the sticker on the phone (bottom right) is solid white.
I think the sticker turn solid red when it gets wet.
same thing on mine. Never exposed to water. I think it's due to the moisture.
My battery also looks the same, and has never been within 10 feet of water.
Thanks guys. I'm sure I have my answer now.
On a side note, when I talked to an AT&T rep, they told me that there's only one water sensor sticker, and that's on the phone, not the battery. But I wanted to make absolutely sure by verifying with you all.
On to problem number 2, my screen has an air bubble. It looks like the weird rainbow color in beef in the middle of the screen (about 1"x1.5"). When I push it, it moves, and when I let go, it moves back. I've only had the phone for a little bit less then 6 months. I will be working with AT&T warranty dept for this one. Wish me luck!
This makes me want to go over the dark side, the Apple iAndeveryoneandtheirsecondcousinhasone.
nautiboi said:
On to problem number 2, my screen has an air bubble. It looks like the weird rainbow color in beef in the middle of the screen (about 1"x1.5"). When I push it, it moves, and when I let go, it moves back. I've only had the phone for a little bit less then 6 months. I will be working with AT&T warranty dept for this one. Wish me luck!
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Good Luck. I have the same issue and they told me it was Physical Damage, and therefore out of warranty, so I would have to pay full price to get it replaced. My advice is to just call them and tell them you have dust under the screen or something like that, and hope that they don't find it.
Just dropped my phone off a table, it took two huge, white scratches
The dumbest thing was I put it in a tissue box to prevent it falling and the phone fell out of it when my elbow pushed the box sideways off the table.
I've colored the white scratches over black permanent marker, any chance I can get a new housing from warranty? I haven't rooted. I have got a tiny bit of MAO chipping around the USB port and top edge of the phone. Have I just voided my warranty by dropping it?
Thanks in advance.
Didn't void your warranty, from my understanding htc replaces removable parts once... Like housing on the sensation or amaze, battery and such... Since the housing and battery aren't technically meant to be removed I'm not sure they would be willing to do so. : /
Edit: they may replace the cover that you pop off to insert the sim. I can't imagine them doing the rest of the housing, would probably say you need to send it in. Worth a shot to ask though
Sent from my HTC VLE_U using xda app-developers app
usaff22 said:
Just dropped my phone off a table, it took two huge, white scratches
The dumbest thing was I put it in a tissue box to prevent it falling and the phone fell out of it when my elbow pushed the box sideways off the table.
I've colored the white scratches over black permanent marker, any chance I can get a new housing from warranty? I haven't rooted. I have got a tiny bit of MAO chipping around the USB port and top edge of the phone. Have I just voided my warranty by dropping it?
Thanks in advance.
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hey man, sorry about your phone; but I have a small question. sorry if it is irrelevant. But do you have the black/red HOS with TMOUS?
dr_rick13 said:
hey man, sorry about your phone; but I have a small question. sorry if it is irrelevant. But do you have the black/red HOS with TMOUS?
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Not with TMOUS. But I have the black/red one.
Sent from my locked, tampered ville
Here's my similar story.
http://forum.xda-developers.com/showthread.php?t=1856427
Good luck!
I purchased my White 32BG N5 on the 31st of October, probably the very first batch. It has always been in a case. Yesterday I took it out to clean out the sides from dust as the case is a pretty thick one and the openings allow dust to get in. I noticed a hairline crash that goes from the SIM tray opening to the screen. I called up Google Support and they advised that physical issues with the phone are not covered under the warranty, the same thing was told to me by a supervisor.
I then reached out to LG Support, they advised that I have to ship the phone in and pay for shipping, and be without a phone for up to 7 days.
See attached image of the crack and let me know if you have any suggestions or heard about this issue. I am fraint that more and more crash are going to show up on this phone now.
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
Nocturnal86 said:
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
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Yeah this happens. A bit of torsion and it's cracked
Sent from my Nexus 5 using Tapatalk
Removing cases can be rough. Is your phone bent at all?
Sent from my Nexus 5 using Tapatalk
Nexus 5 Side cracked
bblzd said:
Removing cases can be rough. Is your phone bent at all?
Sent from my Nexus 5 using Tapatalk
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not at all. the case im using is from casology
http://www.amazon.com/Caseology-Goo...=1397520186&sr=8-6&keywords=caseology+nexus+5
it comes on and off really easy.
Nocturnal86 said:
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
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You would think that this type of issue would be covered under warranty
coolmaster121 said:
You would think that this type of issue would be covered under warranty
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No why would it be? Stress cracks are caused by external stress to whatever was cracked like putting it in tight pockets for to long or sitting on it on accident or trying to take it out of a tight case and using to much force etc.. And warranty only covers defects with the internals or manufacturing. If you would have caught that crack the day you bought it you might have gotten them to replace it since it was same day but after so much time physical damage is usually user caused.
Nocturnal86 said:
No why would it be? Stress cracks are caused by external stress to whatever was cracked like putting it in tight pockets for to long or sitting on it on accident or trying to take it out of a tight case and using to much force etc.. And warranty only covers defects with the internals or manufacturing. If you would have caught that crack the day you bought it you might have gotten them to replace it since it was same day but after so much time physical damage is usually user caused.
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Usually electronic devices such as cellphones are made with regular usage in mind. Like having the phone in your pocket, putting a case on and off. If the phone is unable to handle the stress of everyday use that would mean that there is something wrong with it.
I had the Galaxy Nexus for about 2 years, the Nexus S for 1 year with the same type of usage if not heavier and never had issues with "stress cracks"
I did own an iPhone 3GS and that also had similar type of cracks, all over the body of the phone. It was replaced btw, out of warranty too.
Also the term "stress cracks" usually refers to something that is created and then needs to settle in. Such as a foundation of a house. This is not the case for smart phone devices. Plastic housing does not need to settle in.
I looked up the warranty for the phone. On the first page of the warranty details (page 16 of the doc) this is what they say:
4. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
http://www.lg.com/us/support/products/documents/Nexus5_SafetyAndWarranty_USG_Print_V1.0_130917.pdf
So I guess they dont care if the phone starts cracking on it's own, or there are other cosmetic issues with the device. That is kind of sad...
coolmaster121 said:
Usually electronic devices such as cellphones are made with regular usage in mind. Like having the phone in your pocket, putting a case on and off. If the phone is unable to handle the stress of everyday use that would mean that there is something wrong with it.
I had the Galaxy Nexus for about 2 years, the Nexus S for 1 year with the same type of usage if not heavier and never had issues with "stress cracks"
I did own an iPhone 3GS and that also had similar type of cracks, all over the body of the phone. It was replaced btw, out of warranty too.
Also the term "stress cracks" usually refers to something that is created and then needs to settle in. Such as a foundation of a house. This is not the case for smart phone devices. Plastic housing does not need to settle in.
I looked up the warranty for the phone. On the first page of the warranty details (page 16 of the doc) this is what they say:
4. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
http://www.lg.com/us/support/products/documents/Nexus5_SafetyAndWarranty_USG_Print_V1.0_130917.pdf
So I guess they dont care if the phone starts cracking on it's own, or there are other cosmetic issues with the device. That is kind of sad...
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You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Verstuurd vanaf mijn Nexus 5 met Tapatalk
coolmaster121 said:
I purchased my White 32BG N5 on the 31st of October, probably the very first batch. It has always been in a case. Yesterday I took it out to clean out the sides from dust as the case is a pretty thick one and the openings allow dust to get in. I noticed a hairline crash that goes from the SIM tray opening to the screen. I called up Google Support and they advised that physical issues with the phone are not covered under the warranty, the same thing was told to me by a supervisor.
I then reached out to LG Support, they advised that I have to ship the phone in and pay for shipping, and be without a phone for up to 7 days.
See attached image of the crack and let me know if you have any suggestions or heard about this issue. I am fraint that more and more crash are going to show up on this phone now.
Click to expand...
Click to collapse
Same here.. Same Model too. I have a hard shell case that I have been using.. I took it off yesterday to make sure there was no dust buildup, and noticed the crack. Same hairline crack from sim card to screen.
gee2012 said:
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Verstuurd vanaf mijn Nexus 5 met Tapatalk
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How could I crack the side of the phone like that by sitting on the phone?
1. The screen would crack
2. Both sides would crack
3. The crack would be all the way down the side. But it only goes to the sim entrance.
Also, never put the phone in my back pocket, its way too bulky with the case one it.
And, there is another person with a hardshell case who just added that they have the same issue on a White Nexus 5.
PS "Mate"? I'm an adult, if I screw up i take the responsibility, but if the stuff that I pay for has a defect I expect the party providing support to take care of the issue.
Also, if you purchased the N5 at the Google Play store, here is the info about getting support for your phone:
To obtain customer support for your mobile phone purchased from the Google Play Store, contact Google Nexus Support on http://support.google.com/nexus, or at 1-855-836-3987.
Ref: http://www.lg.com/us/support-mobile/lg-LGD820
bmfv said:
Same here.. Same Model too. I have a hard shell case that I have been using.. I took it off yesterday to make sure there was no dust buildup, and noticed the crack. Same hairline crack from sim card to screen.
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Click to collapse
Contact Google and see what they say about this issue.
To obtain customer support for your mobile phone purchased from the Google Play Store, contact Google Nexus Support on http://support.google.com/nexus, or at 1-855-836-3987.
http://www.lg.com/us/support-mobile/lg-LGD820
gee2012 said:
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
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No need to be a **** about it.
I've got the exact same crack on my Nexus. It's never been dropped, never been in a back pocket, and never been subjected to any bending at all. I contacted Google and they told me to contact LG. I've sent LG pictures and I'm waiting for them to get back to me about it.
The fact that we have a number of people reporting the exact same problem points to a defect in the build of the phone itself.
(That's not a crack on the screen in the photo, it's a white dog hair )
hutchy69 said:
No need to be a **** about it.
I've got the exact same crack on my Nexus. It's never been dropped, never been in a back pocket, and never been subjected to any bending at all. I contacted Google and they told me to contact LG. I've sent LG pictures and I'm waiting for them to get back to me about it.
The fact that we have a number of people reporting the exact same problem points to a defect in the build of the phone itself.
(That's not a crack on the screen in the photo, it's a white dog hair )
Click to expand...
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I posted this about 2 days ago, and we have 3 people reporting the same issue.
I have a feeling this is an issue with the white model of the phone only as the plastic that is on the sides of the phone is different then the Black or Red models.
I wish more people with the crack were aware of this post and would comment here with pictures. I am sure that Google would see that there seems to be a trend and start doing something about it. If you guys can share this so people realize that this is a defect, and maybe we can do something about this.
Not just white. Black too. Mine has hairline cracks next to the volume rocker and two next to the sim tray. One of them by the sim try is in nearly the exact same place as Hutchy's.
The cracks along with the peeling letters off the back is making me greatly question the build quality of this device. It seems to be falling apart and it has only been 6 months.
Yes, may be the while glossy plastic sides of the white n5 are not as rigid as the black ones. But I'm sure LG isn't going to do anything about that if few people report it :silly:
The phone can't crack itself. There must have been pressure put on that side while holding on to something (with phone in hand) or may be the case which y'all used was too tight that it split the side when you people applied pressure on it or while it was in a tight pocket. Reasons can be many.
It will be a miracle if LG actually accepted these devices and replaced them(or the casing) free of cost but I sincerely doubt it.
Edit: I know a friend of mine who had a HTC One m7 of which he took utmost care. The phone was in his pocket and while he was walking his thigh hit a corner of a desk. He didn't realize it ATM but when he took out his mobile while he received a call he saw that there was a dent on the back. Obviously he was hell bent on saying that he didn't drop the device nor did he threw it around but suddenly he remembered that time when that desk hit his thigh.
So what I'm saying is that such small things could have been the reason for the hairline cracks on your device.
GldRush98 said:
Not just white. Black too. Mine has hairline cracks next to the volume rocker and two next to the sim tray. One of them by the sim try is in nearly the exact same place as Hutchy's.
The cracks along with the peeling letters off the back is making me greatly question the build quality of this device. It seems to be falling apart and it has only been 6 months.
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Click to collapse
I've got the letters peeling problem too on the White. I just put a skin from Dbrand on the back to cover the lettering.
vin4yak said:
Yes, may be the while glossy plastic sides of the white n5 are not as rigid as the black ones. But I'm sure LG isn't going to do anything about that if few people report it :silly:
The phone can't crack itself. There must have been pressure put on that side while holding on to something (with phone in hand) or may be the case which y'all used was too tight that it split the side when you people applied pressure on it or while it was in a tight pocket. Reasons can be many.
It will be a miracle if LG actually accepted these devices and replaced them(or the casing) free of cost but I sincerely doubt it.
Edit: I know a friend of mine who had a HTC One m7 of which he took utmost care. The phone was in his pocket and while he was walking his thigh hit a corner of a desk. He didn't realize it ATM but when he took out his mobile while he received a call he saw that there was a dent on the back. Obviously he was hell bent on saying that he didn't drop the device nor did he threw it around but suddenly he remembered that time when that desk hit his thigh.
So what I'm saying is that such small things could have been the reason for the hairline cracks on your device.
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Click to collapse
You are comparing a dent on the back of a metal phone to a hairline crack in spots that it would be almost impossible to induce a crack of that nature even if one tried.
1. The case sides are actually pretty loose, I can easily bend them away from the sides, top and bottom of the phone
2. If the phone was hit on something while in a case the case would absorb that impact
2.a. I have seen drop tests of this phone, the screen shatters, the sides stay intact, no cracks. In other drop tests in a case the phone is completely fine, no cracks on the screen or the body. So the statements that removing the phone from the case or the case being too tight are complete BS.
3. LG's Warranty does state that they don't cover cosmetic issues. I know this, I have this info in previous posts. My point is that this is a manufacturing defect, and it should be covered by the manufacturer. I believe there are laws that protect the consumer against this kind of BS.
4. Also, per warranty info, Google is responsible for servicing these devices if they are purchased from the Google Play Store. See my previous posts.
I will make a video of my phone and case and the condition of both when I get home from the office today post it on YouTube and get a link in to this thread.
I do appreciate your feedback though.
Got a response from LG on Twitter:
https://twitter.com/LGUS/status/456181193437110273
After reading this thread I just had to go look. I have one above the Simtray. Not as prominent as you guys, but its there. I still have the tape on the sides in a cruzerlite TPU case. I have noticed myself sitting on the phone sometimes in my pocket jumping in the truck. Will always be in a case not that worried / (OCD) Oh well you should see the N4. The dude I bought that from replaced the battery and didnt take out the sim tray.
So I put my phone on the kitchen counter not realizing it was slightly wet, I went to pick it up and it looked like this. Seems like water damage, but touchscreen works fine in all areas. Phone is currently in a bag of rice. Anything I can do about this?
I should add that left my phone screen down with a case and screen protector. However when I went to take of the case the inside of the back of the case was slightly wet.
Extreme112 said:
So I put my phone on the kitchen counter not realizing it was slightly wet, I went to pick it up and it looked like this. Seems like water damage, but touchscreen works fine in all areas. Phone is currently in a bag of rice. Anything I can do about this?
I should add that left my phone screen down with a case and screen protector. However when I went to take of the case the inside of the back of the case was slightly wet.
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Click to collapse
Yep it is. You're doing the right thing with the dry rice though. Since your warranty is already voided technically you may consider taking it apart to let it dry out better.
Sent from my Nexus 5 using XDA Free mobile app
MrObvious said:
Yep it is. You're doing the right thing with the dry rice though. Since your warranty is already voided technically you may consider taking it apart to let it dry out better.
Sent from my Nexus 5 using XDA Free mobile app
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If I wanted to replace this it would be the digitizer right? My concern is that If my phone does end up working properly after a few days or so, that color separation would look so weird.
EDIT: After deciding to turn the phone in after 30 hours in rice, the colors started to return to normal after another day to where screen is back to normal.
I bought a used Oneplus One recently and it works and looks great. I suppose my only concern is when I took the back cover off there was some white residue on one side along with a bit on the inside of the cover. I'm not sure if this is just residue from the manufacturing process or something but I thought I'd ask to see if anyone else who had taken the back cover off seen something similar to put my mind at ease. I have checked the water damage indicator in the headphone jack and it was white so I don't think it's water damage at least. Here is a picture
http://i.imgur.com/T7f2Xnp.jpg
Isn't that glue?
Sent from my iPad using Tapatalk
This is a white sticker on one of the screws. If the sticker is damaged, then the warranty on the phone is void. Basically, this sticker is used to decide of the phone is meddled or not.
sui785 said:
Isn't that glue?
Sent from my iPad using Tapatalk
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I don't think so, when looking at it directly, it looks more like a powdery texture.
Shankar9822 said:
This is a white sticker on one of the screws. If the sticker is damaged, then the warranty on the phone is void. Basically, this sticker is used to decide of the phone is meddled or not.
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I don't think it's the warranty sticker to be honest considering you can see the white on the bottom right as well. Is it possible it might have been the back cover somehow rubbing against the housing of the phone? I don't think the person I bought it from used a case so perhaps pressure from his hand could have caused something like that. Think it would be alright cleaning it with alcohol?