I have just recieved my HTC HD2 back from HTC's service centre in the UK after a long 5 week wait to fix a damaged LCD. When I sent it to them it was unlocked as I purchased it as an unlocked handset. It was originaly a T Mobile phone. When I got it back it is now locked again and is no use to me like this as I'm using the 3 network. I have tried to get it unlocked again remotely by imei but it seems the repair centre replaced my motherboard and this has changed the imei. I gave the new number to the unlocking firm and they are a reliable one I have used before. They have informed me that no HTC tool exists to unlock this imei and I won't get it unlocked because the motherboard was replaced. I have asked HTC to unlock this as they had no business locking it again in the first place. They said they will but I don't know how much longer I'll have to wait. Does anyone know anything about this or can spread some light on this situation? Maybe someone has heard of this before or is there another way to get the phone unlocked. I'm desperate to get using this phone again.
Any info appreciated.
I have a rooted galaxy s3 for Verizon. The screen is cracked and I've broken the mic so I'm in need of a replacement. If its rooted should I tell asurin I've lost the phone? I've been told rooting "voids my warranty" does that mean when I send the device in they will charge me the full phone because of the root? I would try to not to cheat the insurance and send in the phone but not if I'll be priced in full.
Kmonzon said:
I have a rooted galaxy s3 for Verizon. The screen is cracked and I've broken the mic so I'm in need of a replacement. If its rooted should I tell asurin I've lost the phone? I've been told rooting "voids my warranty" does that mean when I send the device in they will charge me the full phone because of the root? I would try to not to cheat the insurance and send in the phone but not if I'll be priced in full.
Click to expand...
Click to collapse
Follow the guide that is pinned at the very top of this Q&A forum in which you posted. It guides you on how to return your phone to a stock state. Then you can send it in for insurance with no worries.
http://forum.xda-developers.com/showthread.php?t=1867253
So I was wondering whether or not I should root my phone, and i remembered that rooting voids the warranty.
My last phone was an HTC one v, which i cracked. I called customer service and told them the phone had software problems and asked if i could get a new one (it was unlocked and rooted) and it worked. Granted, i did have insurance on it.
I'm curious if that would work if i cracked my moto g, would i be able to call them and request a new one if i had a "software problem" and i was rooted. Would it make a difference if i relocked the bootloader? Btw i have a us gsm one.
Has anyone ever tried "beating the system" and how did it go?
P.S. dont judge me okay, i'm sure some of you are wondering the same thing.
I know a guy who got his XT1032 replaced, cos the eMMC, died a week after he bought it. He had the bootloader unlocked and rooted (actually he was running CM11).
But that's in the UK, no idea really how the things are in the US.
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Well aside from the fact you're posting about an S7 Edge in the regular S7 forums I'm not sure what to tell you. Are there an T-Mobile stores close to you? If so try taking it to them and see if they can help. If you have any documentation from Samsung saying it's a T-Mobile phone take that with you.
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
bingo500 said:
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
Click to expand...
Click to collapse
I have the same question for S7.. have you been able to find a solution?
Sent from my SM-G930T using Tapatalk
I'm having the same problem I 've been trying to get my phone unlocked and neither tmobile or Samsung can get it unlocked for over a month now. Samsung refuse to take the phone back so is tmobile ( tmobile said that the phone is not a T-Mobile phone because the IMEI number is not in thier system)
So what I told T-Mobile is I used a link sent by T-Mobile to do the exchange so if something wrong with the phone that's their fault so then I got transferred to an account specialist and filed a warranty exchange . And today I got text message from T-Mobile that says my new phone ;Your order #xxxxxxxx for SAM G935T GS7 EDGE 32G GLD EXCH has shipped! We'll send you a notification when your device is ready for pickup.
bingo500 said:
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Click to expand...
Click to collapse
thanks guys,
me personally i wasn't able to make any progress. t-mobile customer service is not helping at all.
i did get an OTA t-mobile update in the meantime though lol.
will try the warranty exchange trick. problem is i am not in the US right now.
For the warranty exchange tell them to send it to ur home address not the store. Coz mine got sent to the store I went to pick it up the store couldn't give it to me coz once again the imei number is not registered as a tmobile device. So the store manager told me if I have a Twitter account to look for tmobile on Twitter and keep twitting about it . I spoke with representative and she said she knows about my issue and within 72 hours it will be fixed . The next day I reset my phone thru the recovery mode ( power button volume up home button) after the phone booted I set it up , I revive an OTA update which is "weird" and then after the update i tried the unlock app on the phone and BAM ! The is permanently unlocked .
Hey all, so I signed up to get the Note 8 from Sprint.
Was wondering if it will be okay to restore stock rom on my phone and send it back to them without issues?
I know knox is tripped and there is not way of resetting that.
Just figured I would ask because maybe the Sprint team that goes through returns will not bother checking this sort of things.
Either way... It was a refurbished Note 5, and thats how it arrived to me... they never checked before
Just send it back nobody at Sprint cares that. Even if they did care and they called you just play stupid and tell them that's how it was when you received the phone from them.