Hey all, so I signed up to get the Note 8 from Sprint.
Was wondering if it will be okay to restore stock rom on my phone and send it back to them without issues?
I know knox is tripped and there is not way of resetting that.
Just figured I would ask because maybe the Sprint team that goes through returns will not bother checking this sort of things.
Either way... It was a refurbished Note 5, and thats how it arrived to me... they never checked before
Just send it back nobody at Sprint cares that. Even if they did care and they called you just play stupid and tell them that's how it was when you received the phone from them.
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So I recently got an S5 sport with sprint and the phone is insured. Does anyone know of any discrepancies if a phone is rooted? Say I root it, drop it and am for some reason unable to flash stock before bringing it in to be repaired or replaced. Would this be an issue or would it be replaced as normal? Thanks for the help.
Bump
Bumping to get an answer
A rooted(modified)phone is not covered. Unrooting it will get it covered again
Hi guys. some days ago I bought a Galaxy S6 from a romanian site, similar to eBay, but I actually met the guy myself, since we were in the same city, everything was fine, but after a few days later he contacted me, and said he wants the phone back, of course I didn't agree, and he threatened me saying "I will resolve this you will see".
So my question is can he somehow locate my phone? (did a full wipe of the phone of course)
And my other question is can he report the phone as stolen, and can it be blocked(barred)? I am asking this because it's the Korean version of the phone, unlocked, but has a carrier branding on the back (olleh). I am really worried that I have spent a lot of money on a phone which will be useless in a few days. If it's blockable, should I do something now? maybe reporting to the police or something?
anyone with an idea at least?
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Well aside from the fact you're posting about an S7 Edge in the regular S7 forums I'm not sure what to tell you. Are there an T-Mobile stores close to you? If so try taking it to them and see if they can help. If you have any documentation from Samsung saying it's a T-Mobile phone take that with you.
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
bingo500 said:
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
Click to expand...
Click to collapse
I have the same question for S7.. have you been able to find a solution?
Sent from my SM-G930T using Tapatalk
I'm having the same problem I 've been trying to get my phone unlocked and neither tmobile or Samsung can get it unlocked for over a month now. Samsung refuse to take the phone back so is tmobile ( tmobile said that the phone is not a T-Mobile phone because the IMEI number is not in thier system)
So what I told T-Mobile is I used a link sent by T-Mobile to do the exchange so if something wrong with the phone that's their fault so then I got transferred to an account specialist and filed a warranty exchange . And today I got text message from T-Mobile that says my new phone ;Your order #xxxxxxxx for SAM G935T GS7 EDGE 32G GLD EXCH has shipped! We'll send you a notification when your device is ready for pickup.
bingo500 said:
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Click to expand...
Click to collapse
thanks guys,
me personally i wasn't able to make any progress. t-mobile customer service is not helping at all.
i did get an OTA t-mobile update in the meantime though lol.
will try the warranty exchange trick. problem is i am not in the US right now.
For the warranty exchange tell them to send it to ur home address not the store. Coz mine got sent to the store I went to pick it up the store couldn't give it to me coz once again the imei number is not registered as a tmobile device. So the store manager told me if I have a Twitter account to look for tmobile on Twitter and keep twitting about it . I spoke with representative and she said she knows about my issue and within 72 hours it will be fixed . The next day I reset my phone thru the recovery mode ( power button volume up home button) after the phone booted I set it up , I revive an OTA update which is "weird" and then after the update i tried the unlock app on the phone and BAM ! The is permanently unlocked .
When i bought a "new" note edge off Ebay early this year it was sold as a 915F model, When i got it it was a 915T which was ok as
I was a Tmobile customer. However i wanted to update the firmware and i was told to download a run a program called samsung phone info. And I found out that somehow my phone was really a 915A i have no idea how they faked it but it acted like a tmobile
phone and even worked on wifi calling on tmobile. anyways i wanted to get 6.0 android on it and found tha i had to use the AT&T firmware, so i hunted it down and installed it, and it worked fine for a few months. Now for some reason it locks up and reboots on its on and i would really like to go back to the Tmobile firmware that it had. How would i do this? I have been told that its impossible to load another brand of firmware on a phone? Does anyone have any idea how i can but tmobile note edge firmware on
my phone? is it true that i cant switch? and if so how in the heck did they do it when i bought it? I know they must have been good as behind the battery if even has a fake samsung/tmobile sticker with fake imei and serial numbers on it. At least fake compared to what the Samsung phone app tells me the S/N and IMEI are? Any ideas? I look forward to hearing back from you all.
Thanks Ron
jtrouter said:
When i bought a "new" note edge off Ebay early this year it was sold as a 915F model, When i got it it was a 915T which was ok as
I was a Tmobile customer. However i wanted to update the firmware and i was told to download a run a program called samsung phone info. And I found out that somehow my phone was really a 915A i have no idea how they faked it but it acted like a tmobile
phone and even worked on wifi calling on tmobile. anyways i wanted to get 6.0 android on it and found tha i had to use the AT&T firmware, so i hunted it down and installed it, and it worked fine for a few months. Now for some reason it locks up and reboots on its on and i would really like to go back to the Tmobile firmware that it had. How would i do this? I have been told that its impossible to load another brand of firmware on a phone? Does anyone have any idea how i can but tmobile note edge firmware on
my phone? is it true that i cant switch? and if so how in the heck did they do it when i bought it? I know they must have been good as behind the battery if even has a fake samsung/tmobile sticker with fake imei and serial numbers on it. At least fake compared to what the Samsung phone app tells me the S/N and IMEI are? Any ideas? I look forward to hearing back from you all.
Thanks Ron
Click to expand...
Click to collapse
I don't know about your programming problem, but it almost sounds like that phone was cobbled together from spare parts.
Hey guys,
im getting mixed signals from alot of the posts on here. I feel their should be a sticky on this subject. I spent a few days trying to hunt down a note 5 I could move over to metropcs and got it all rooted assuming that would be the hard part.. Well its telling me unknown sim a sign that its still locked, the IEMI checks out as clean ect. What chances are there of sprint unlocking a devices that your not the original account holder for? She left her original sim in the phone so I do have the account phone number but not the pin. I this something I need to go back to the owner about and have them do it(if they will). i've attempted to find reviews for 3rd party unlockers however this kinda looks like it falls into a grey area... Any advice would be great.
### Update 3 days total of effort ###
I ended up getting the lady I bought the phone from to transfer ownership of the pin on the sprint account over to me. Without that Sprint will not work with you period, idk why the can just say yep that IEMI is clean here is the unlock push. Ahhh and getting the phone unlocked took talking with 6 agents over a day and a half. When they say okay It should take a few days for you to get the update, thats a lie... Go under System updates and find UICC unlock and press it. If you get a 407 error they ****ed up on their end. Call the next agent, or better yet international chat. Keep hitting that button until you get something about phone has been carrier unlocked ECT.
Good luck this will be a process I never do again. Its not worth saving $300 for the time and effort involved.