Fingerprint problem - Ascend Mate 7 Q&A, Help & Troubleshooting

Bit disappointed in the fingerprint scanner,at 1st it worked well,9 times out of 10 waking the screen up,but latterly its been really frustrating.
It's more likley to just vibrate now when I try to unlock via the scanner,just constant vibrating, and sometimes very rarely it will unlock,I've tried resetting the fingerprint etc,but still really unreliable. Any ideas anyone?

Have you tried cleaning the fingerprint scanner?
Sent from my HUAWEI MT7-L09 using XDA Free mobile app

Did you register your fingerprint in different angles as well??

factory reset

XDADEVX said:
factory reset
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Are you a robot?

alexre123 said:
Are you a robot?
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android

XDADEVX said:
android
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You are reseting a lot for an android. Clone?

alexre123 said:
You are reseting a lot for an android. Clone?
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what clone?

Related

Droid Ultra Shuts Down

My wife's Ultra has developed an issue where the phone powers down whenever the screen is turned off. This happens whether the screen is put into standby with the power button or is allowed to turn off automatically.
Just tried a factory reset today with no joy.
Anyone have any ideas? Thanks in advance.
Sent from my SCH-I605 using xda app-developers app
NovaChief said:
My wife's Ultra has developed an issue where the phone powers down whenever the screen is turned off. This happens whether the screen is put into standby with the power button or is allowed to turn off automatically.
Just tried a factory reset today with no joy.
Anyone have any ideas? Thanks in advance.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
Today, i had the same issue on Droid Ultra, running KitKat. I think it's because battery state issue - before i rebooted, battery showed 19%, but after power on issue, i go into bootloader and power off the device and plugged in charger. Charging battery on screen showed me 0%.
PS: i used exposed feature for better battery stat. Maybe issue was because of it.
PPS: did you root her phone and clean from bloatware? Add some tweaks? My Droid currently charging, and i'd like to hcarge it up to 100% then try to power it on.
Her phone is unrooted and stock kit kat. We've eliminated the battery and any third party apps as the cause. It seems like a hardware issue but the power button works fine for all other functions.
Also figured out that the phone doesn't power off immediately after the screen goes off. Still baffled.
Sent from my SCH-I605 using xda app-developers app
NovaChief said:
Her phone is unrooted and stock kit kat. We've eliminated the battery and any third party apps as the cause. It seems like a hardware issue but the power button works fine for all other functions.
Also figured out that the phone doesn't power off immediately after the screen goes off. Still baffled.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
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I am having the same issue with my Droid Maxx Dev Edition. Anyone find a fix?
I am having the same issue and it is driving me crazy!!! Any resolution?
Any answers?
TheDroidURLookinFor said:
I am having the same issue with my Droid Maxx Dev Edition. Anyone find a fix?
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BariB523 said:
I am having the same issue and it is driving me crazy!!! Any resolution?
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Click to collapse
BariB523 said:
Any answers?
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Try running the correct fxz for your build and see if that corrects it.
Topsnake said:
Try running the correct fxz for your build and see if that corrects it.
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Click to collapse
As far as I know I have the factory image for my phone. I haven't changed it.
On a side note...I have stopped laying it face down anymore so I am not getting the shut offs. Don't know if that helps anyone.
TheDroidURLookinFor said:
As far as I know I have the factory image for my phone. I haven't changed it.
Click to expand...
Click to collapse
Doesnt mean it didnt become corrupted in some way
Topsnake said:
Doesnt mean it didnt become corrupted in some way
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You have a good point. Ugh...not looking forward to all that work. lol
TheDroidURLookinFor said:
You have a good point. Ugh...not looking forward to all that work. lol
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Click to collapse
Its not difficult. The 4.4.4 fxz doesnt erase any data in stock form. It will wipe root though
Topsnake said:
Its not difficult. The 4.4.4 fxz doesnt erase any data in stock form. It will wipe root though
Click to expand...
Click to collapse
Yeah not happy about losing root. Have they got root on 4.4.4 yet?
TheDroidURLookinFor said:
Yeah not happy about losing root. Have they got root on 4.4.4 yet?
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Just partial carried over from 19.6.3
We ended up getting a warranty replacement through Verizon.
Sent from my SCH-I605 using XDA Free mobile app
Topsnake said:
Just partial carried over from 19.6.3
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Click to collapse
Yeah...I'll wait. Not that big of a deal for me now that I know not to put if face down.
NovaChief said:
We ended up getting a warranty replacement through Verizon.
Sent from my SCH-I605 using XDA Free mobile app
Click to expand...
Click to collapse
Did that fix it for you?

Something weaks up my screen

Hi. I need help, cuz something weaks up my screen every few seconds. It doesn't happens if i hold the proximity sensor. It also doesn't happens if the phone is in deep sleep. It is not kernel related because i tried different. Maybe because of xposed, but this would be strange because i didn't change everything. Some ideas??
Thx!
chrisch91 said:
Hi. I need help, cuz something weaks up my screen every few seconds. It doesn't happens if i hold the proximity sensor. It also doesn't happens if the phone is in deep sleep. It is not kernel related because i tried different. Maybe because of xposed, but this would be strange because i didn't change everything. Some ideas??
Thx!
Click to expand...
Click to collapse
Wakelock detector from Google Play will show you what is wake up your screen.
chrisch91 said:
Hi. I need help, cuz something weaks up my screen every few seconds. It doesn't happens if i hold the proximity sensor. It also doesn't happens if the phone is in deep sleep. It is not kernel related because i tried different. Maybe because of xposed, but this would be strange because i didn't change everything. Some ideas??
Thx!
Click to expand...
Click to collapse
Better battery status on XDA
Or search gsam on play store
Sent from my Nexus 5 using XDA Free mobile app
This is only showing up the weaklocks of the phone. But not the weaking up of the screen.
chrisch91 said:
This is only showing up the weaklocks of the phone. But not the weaking up of the screen.
Click to expand...
Click to collapse
most likely its an app
Wake*
#stayparanoid
you have to look at your apps permissions, to find the one that has permission to wake your phones screen.
Pirateghost said:
Wake*
#stayparanoid
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Oh sry! Of course...
simms22 said:
you have to look at your apps permissions, to find the one that has permission to wake your phones screen.
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Ok thx. An how to find this out?
chrisch91 said:
Oh sry! Of course...
Ok thx. An how to find this out?
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go through your apps(each)(main settings, apps), look at their permissions.
simms22 said:
go through your apps(each)(main settings, apps), look at their permissions.
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Ok i took a look, but don't know whats exatly the name of the permission?
chrisch91 said:
Ok i took a look, but don't know whats exatly the name of the permission?
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permission to wake the screen.
simms22 said:
permission to wake the screen.
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Such permission doesn't exists..
chrisch91 said:
Such permission doesn't exists..
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Click to collapse
modify phone state, wake device.

Fingerprint ID not in settings [mate 8 nxt-al10C00B172]

Hello everyone. I just purchased a used mate 8 nxt-al10 for $100 Cad . The screen is shattered other than that it works great. The "fingerprint ID" isn't anywhere in the settings so I can't use the scanner. Any suggestions? Could it be the drop that broke the screen dislodged the ribbon cable for the scanner?
Any help would be awesome!
Thanks
u can try and do a factory reset, see if that helps. other than that, anything is possible @internal damage...
Sent from my Huawei Mate 8 NXT-AL10 using Tapatalk
jbmc83 said:
u can try and do a factory reset, see if that helps. other than that, anything is possible @internal damage...
Sent from my Huawei Mate 8 NXT-AL10 using Tapatalk
Click to expand...
Click to collapse
I tried the factory reset and it still does not show up then I opened up the phone and the connector seems fine. Not sure what to do now. Maybe I should flash the international rom and see if that works?
Mercilesslee said:
I tried the factory reset and it still does not show up then I opened up the phone and the connector seems fine. Not sure what to do now. Maybe I should flash the international rom and see if that works?
Click to expand...
Click to collapse
How do you open up the phone was it easy? Thx
Sent from my HUAWEI NXT-AL10 using Tapatalk
stesteste said:
How do you open up the phone was it easy? Thx
Sent from my HUAWEI NXT-AL10 using Tapatalk
Click to expand...
Click to collapse
I can't post links yet but the youtube jerryrigeverything has a teardown video that will help you. It's pretty simple
Anyone?
is the cable connection fine on both ends? does the cable itself look alright or damaged in any way?
Sent from my Huawei Mate 8 NXT-AL10 using Tapatalk
jbmc83 said:
is the cable connection fine on both ends? does the cable itself look alright or damaged in any way?
Sent from my Huawei Mate 8 NXT-AL10 using Tapatalk
Click to expand...
Click to collapse
Nope the cable looks to be in perfect shape. I'll post some pictures when I can but it looks good under the hood. Does your mate 8 have a small line on the scanner where it looks to be darker on the bottom?
Also random question is there a guide for flashing the international Rom with steps for beginners? Last time I rooted a phone was my nexus 5 3 years ago.
OK so I'm officially running kangvip slim b180.... And still no fingerprint ID in settings!!! I'm going to assume it's a hardware issue and order a new scanner. If anyone has any better ideas let me know.
Thanks !
Mercilesslee said:
OK so I'm officially running kangvip slim b180.... And still no fingerprint ID in settings!!! I'm going to assume it's a hardware issue and order a new scanner. If anyone has any better ideas let me know.
Thanks !
Click to expand...
Click to collapse
Where do you get scanner from as mine has stopped working but a bit reluctant to send it back to China even though they was in touch straight away
Sent from my HUAWEI NXT-AL10 using Tapatalk
stesteste said:
Where do you get scanner from as mine has stopped working but a bit reluctant to send it back to China even though they was in touch straight away
Sent from my HUAWEI NXT-AL10 using Tapatalk
Click to expand...
Click to collapse
Hello I used this website to order it. I haven't received it yet but it seems like a reliable source for parts.
Also when yours stopped working did it not show up in your settings anymore?? Knowing that would be a big help.
Thanks!
http://www.etradesupply.com/huawei/huawei-ascend-mate-parts/huawei-mate-8.html
stesteste said:
Where do you get scanner from as mine has stopped working but a bit reluctant to send it back to China even though they was in touch straight away
Sent from my HUAWEI NXT-AL10 using Tapatalk
Click to expand...
Click to collapse
http://www.etradesupply.com/huawei/huawei-ascend-mate-parts/huawei-mate-8.html
Also did fingerprint ID disappear from settings when yours stopped working??
stesteste said:
Where do you get scanner from as mine has stopped working but a bit reluctant to send it back to China even though they was in touch straight away
Sent from my HUAWEI NXT-AL10 using Tapatalk
Click to expand...
Click to collapse
My fingerprint scanner disappeared from my setting about a month after I got the phone . Support was of no help. resetting phone did not work. Any Suggestions? Thank You.
---------- Post added at 10:22 AM ---------- Previous post was at 10:18 AM ----------
Mercilesslee said:
Hello everyone. I just purchased a used mate 8 nxt-al10 for $100 Cad . The screen is shattered other than that it works great. The "fingerprint ID" isn't anywhere in the settings so I can't use the scanner. Any suggestions? Could it be the drop that broke the screen dislodged the ribbon cable for the scanner?
Any help would be awesome!
Thanks
Click to expand...
Click to collapse
My fingerprint scanner disappeared from my setting about a month after I got the phone . Support was of no help. resetting phone did not work. Any Suggestions? Thank You.

Screen timing out/locking while phone is use

Hello All,
My Honor 8 screen is consistently timing out/locking while I am in the middle of using my phone. When it locks, it take about 10-35 seconds for it to recognize my fingerprint to unlock it again. I've played with the screen timeout settings yet nothing seems to work. Anyone experience this issue? Please advise, it's extremely annoying.
Thank You!
Khepralife said:
Hello All,
My Honor 8 screen is consistently timing out/locking while I am in the middle of using my phone. When it locks, it take about 10-35 seconds for it to recognize my fingerprint to unlock it again. I've played with the screen timeout settings yet nothing seems to work. Anyone experience this issue? Please advise, it's extremely annoying.
Thank You!
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Click to collapse
Maybe this is an issue with the power button?
Sent from my Honor 8 using XDA Labs
if you are under warranty ,just send it to service . i also thought that is is button problem
adriansticoid said:
Maybe this is an issue with the power button?
Sent from my Honor 8 using XDA Labs
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No. It's def software related.
Khepralife said:
No. It's def software related.
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What's your model and build number?
Sent from my Honor 8 using XDA Labs

Unexpected speaker switch

Hala!
I'm using the FRD-L09 B386. I have been facing an issue for months. Sometimes unexpectedly while I'm using Instagram and Facebook the sound plays on my 2nd speaker or the one for calling instead of the main speaker. It gets fixed after rebooting. Anyone knows anything to fix it?
I've seen this issue in lots of forums and various device, do you have by any chance Xposed on your phone or YouMail app?!
PalakMi said:
I've seen this issue in lots of forums and various device, do you have by any chance Xposed on your phone or YouMail app?!
Click to expand...
Click to collapse
Nope. Never
Then, I can't help you more
Sorry.
PalakMi said:
Then, I can't help you more
Sorry.
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Click to collapse
It happens once in 2 weeks, so it's not a big deal
Saeem said:
It happens once in 2 weeks, so it's not a big deal
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Even after u got ur phone fixed?
Sent from my Honor 8 using XDA Labs
ayush rao said:
Even after u got ur phone fixed?
Sent from my Honor 8 using XDA Labs
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Yes. Think it's something with EMUI.
Saeem said:
Yes. Think it's something with EMUI.
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There is this setting in EMUI called raise to ear. U can try and disable to see if it works.
Sent from my Honor 8 using XDA Labs
I've searched in the internet, it happens with many devices, same as your case
ayush rao said:
There is this setting in EMUI called raise to ear. U can try and disable to see if it works.
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I didn't enable them. And I don't think its related to that
ayush rao said:
There is this setting in EMUI called raise to ear. U can try and disable to see if it works.
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Click to collapse
No, it happens with many android devices (like galaxy s7 edge, note 3...etc)
So I think it's something related to android
Saeem said:
Hala!
I'm using the FRD-L09 B386. I have been facing an issue for months. Sometimes unexpectedly while I'm using Instagram and Facebook the sound plays on my 2nd speaker or the one for calling instead of the main speaker. It gets fixed after rebooting. Anyone knows anything to fix it?
Click to expand...
Click to collapse
Happened to me ,i also rebooted to solve this issue and also i clean flashed to get rid of the problem.

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