Droid Ultra Shuts Down - Droid Ultra Q&A, Help & Troubleshooting

My wife's Ultra has developed an issue where the phone powers down whenever the screen is turned off. This happens whether the screen is put into standby with the power button or is allowed to turn off automatically.
Just tried a factory reset today with no joy.
Anyone have any ideas? Thanks in advance.
Sent from my SCH-I605 using xda app-developers app

NovaChief said:
My wife's Ultra has developed an issue where the phone powers down whenever the screen is turned off. This happens whether the screen is put into standby with the power button or is allowed to turn off automatically.
Just tried a factory reset today with no joy.
Anyone have any ideas? Thanks in advance.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
Today, i had the same issue on Droid Ultra, running KitKat. I think it's because battery state issue - before i rebooted, battery showed 19%, but after power on issue, i go into bootloader and power off the device and plugged in charger. Charging battery on screen showed me 0%.
PS: i used exposed feature for better battery stat. Maybe issue was because of it.
PPS: did you root her phone and clean from bloatware? Add some tweaks? My Droid currently charging, and i'd like to hcarge it up to 100% then try to power it on.

Her phone is unrooted and stock kit kat. We've eliminated the battery and any third party apps as the cause. It seems like a hardware issue but the power button works fine for all other functions.
Also figured out that the phone doesn't power off immediately after the screen goes off. Still baffled.
Sent from my SCH-I605 using xda app-developers app

NovaChief said:
Her phone is unrooted and stock kit kat. We've eliminated the battery and any third party apps as the cause. It seems like a hardware issue but the power button works fine for all other functions.
Also figured out that the phone doesn't power off immediately after the screen goes off. Still baffled.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
I am having the same issue with my Droid Maxx Dev Edition. Anyone find a fix?

I am having the same issue and it is driving me crazy!!! Any resolution?

Any answers?

TheDroidURLookinFor said:
I am having the same issue with my Droid Maxx Dev Edition. Anyone find a fix?
Click to expand...
Click to collapse
BariB523 said:
I am having the same issue and it is driving me crazy!!! Any resolution?
Click to expand...
Click to collapse
BariB523 said:
Any answers?
Click to expand...
Click to collapse
Try running the correct fxz for your build and see if that corrects it.

Topsnake said:
Try running the correct fxz for your build and see if that corrects it.
Click to expand...
Click to collapse
As far as I know I have the factory image for my phone. I haven't changed it.
On a side note...I have stopped laying it face down anymore so I am not getting the shut offs. Don't know if that helps anyone.

TheDroidURLookinFor said:
As far as I know I have the factory image for my phone. I haven't changed it.
Click to expand...
Click to collapse
Doesnt mean it didnt become corrupted in some way

Topsnake said:
Doesnt mean it didnt become corrupted in some way
Click to expand...
Click to collapse
You have a good point. Ugh...not looking forward to all that work. lol

TheDroidURLookinFor said:
You have a good point. Ugh...not looking forward to all that work. lol
Click to expand...
Click to collapse
Its not difficult. The 4.4.4 fxz doesnt erase any data in stock form. It will wipe root though

Topsnake said:
Its not difficult. The 4.4.4 fxz doesnt erase any data in stock form. It will wipe root though
Click to expand...
Click to collapse
Yeah not happy about losing root. Have they got root on 4.4.4 yet?

TheDroidURLookinFor said:
Yeah not happy about losing root. Have they got root on 4.4.4 yet?
Click to expand...
Click to collapse
Just partial carried over from 19.6.3

We ended up getting a warranty replacement through Verizon.
Sent from my SCH-I605 using XDA Free mobile app

Topsnake said:
Just partial carried over from 19.6.3
Click to expand...
Click to collapse
Yeah...I'll wait. Not that big of a deal for me now that I know not to put if face down.
NovaChief said:
We ended up getting a warranty replacement through Verizon.
Sent from my SCH-I605 using XDA Free mobile app
Click to expand...
Click to collapse
Did that fix it for you?

Related

[Q] Cannot Shut Down Goes Straight to Recovery Screen

I rooted my phone and am using the Leedroid rom. I tried to shut it down and can't seem to get it to stay off. It shuts off and then about 5 seconds later the CW Recovery screen pops up. Any ideas?
Thanks
Tommy
Focustom said:
I rooted my phone and am using the Leedroid rom. I tried to shut it down and can't seem to get it to stay off. It shuts off and then about 5 seconds later the CW Recovery screen pops up. Any ideas?
Thanks
Tommy
Click to expand...
Click to collapse
I'll bet it's plugged in isn't it? It's a cwm bug or something. Unplug it and it will shut off.
mrro82 said:
I'll bet it's plugged in isn't it? It's a cwm bug or something. Unplug it and it will shut off.
Click to expand...
Click to collapse
Some people like to charge their phone while its off. Not a real solution. Hope someone knows a better solution.
Sent from the moon using XDA App
kirk123 said:
Some people like to charge their phone while its off. Not a real solution. Hope someone knows a better solution.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I agree. Just sharing what I know of the issue.
Yeah but that's the whole idea. I want to shut it down and charge it. It shatges quicker that way. I did unplug it and it worked likeyou said. Defeats the purpose though. Haha
Sent from outside your window with my Inspire 4G
I don't think there is a solution, I'm pretty sure this is just a problem with the recovery. I'm not sure if koush could fix it or not. It might just be one of those things where if you want clockwork recovery, you gotta live with the bug. I'll take clockwork.
di11igaf said:
I don't think there is a solution, I'm pretty sure this is just a problem with the recovery. I'm not sure if koush could fix it or not. It might just be one of those things where if you want clockwork recovery, you gotta live with the bug. I'll take clockwork.
Click to expand...
Click to collapse
Haha true but any other recovery that would allow for this? Not a huge deal just curious
Nope, for the inspire just clockwork
I've heard turning fastboot off works. Haven't tried it myself yet though.
Sent from me using this thing.
sjkoellner said:
I've heard turning fastboot off works. Haven't tried it myself yet though.
Sent from me using this thing.
Click to expand...
Click to collapse
It still does it.
I have the same issue... Phone will boot right back up after I shut it off and its not even plugged in... Does yours do it too or is it just me? Fast boot is off too.
Sent from my Inspire 4G using XDA App
ogxku5h said:
I have the same issue... Phone will boot right back up after I shut it off and its not even plugged in... Does yours do it too or is it just me? Fast boot is off too.
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
Mine only does it when the phone it plugged in. It stays off when it isn't
I also have this problem. I usually turn off my phone before bed time.
Rooted a few days ago, and this issue sucks. Will clockwork ever get fixed to solve this problem?

[Q] Samsung Nexus S will not turn on

Okay so I got my Nexus S in December of 2011. It's worked just perfect, it's a real peach but yesterday I was trying to use it normally and it froze. Then it shut off. So I left it a few minutes and turned it on again. It starts up with the black screen with white letters that say "Google" and it never loads more so I wait with it for s few, then pull the battery and try again many, many times. Same result.
I really hope someone knows how to fix this without wiping the phone. Please Help!
Cant-find-answers-man! said:
Okay so I got my Nexus S in December of 2011. It's worked just perfect, it's a real peach but yesterday I was trying to use it normally and it froze. Then it shut off. So I left it a few minutes and turned it on again. It starts up with the black screen with white letters that say "Google" and it never loads more so I wait with it for s few, then pull the battery and try again many, many times. Same result.
I really hope someone knows how to fix this without wiping the phone. Please Help!
Click to expand...
Click to collapse
Is it rooted?
Sent from my Nexus S 4G using xda premium
eaguil16 said:
Is it rooted?
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
I hate to seem unsavvy with my phone but I don't know what rooting is I apologize greatly.
do u have an app installed named superuser?
sean1984 said:
do u have an app installed named superuser?
Click to expand...
Click to collapse
No I do not.
do you know if you had usb debugging turned on before this problem happened ?
sean1984 said:
do you know if you had usb debugging turned on before this problem happened ?
Click to expand...
Click to collapse
Yes I did.
can you press power button and volume up at the same time and see if it will get you into the bootloader and report back
sean1984 said:
can you press power button and volume up at the same time and see if it will get you into the bootloader and report back
Click to expand...
Click to collapse
I have actually tried that and it doesn't do anything sadly.
read into this thread seems to be same issue your having http://forum.xda-developers.com/showthread.php?t=928884
and last ditch effort maybe try this http://forum.xda-developers.com/showthread.php?t=1397393

[Q] Phone Dead after Unlocking Bootloader

Using the program here http://forum.xda-developers.com/showthread.php?t=1835791
I tried to unlock my bootloader. Everything seemed to go fine until the program said the phone was rebooting.
The display went dark as if rebooting but never came back on. Since that moment I can't get the phone to power up at all. I can't get into recovery or download mode. The screen doesn't seem to even try to come on. The phone acts as if it has no battery installed even though the battery is there.
Anyone have any suggestions or do I have a legit brick?
rckeystone said:
Using the program here http://forum.xda-developers.com/showthread.php?t=1835791
I tried to unlock my bootloader. Everything seemed to go fine until the program said the phone was rebooting.
The display went dark as if rebooting but never came back on. Since that moment I can't get the phone to power up at all. I can't get into recovery or download mode. The screen doesn't seem to even try to come on. The phone acts as if it has no battery installed even though the battery is there.
Anyone have any suggestions or do I have a legit brick?
Click to expand...
Click to collapse
sounds like a 100% legit brick. Does it show up as a device when you plug it into a windows computer?
no it doesn't show up at all
rckeystone said:
no it doesn't show up at all
Click to expand...
Click to collapse
Did you pull the battery and let it sit for a little?
Sent from my SCH-I535 using Tapatalk 2
Yes but only for about 5 minutes or so. I can try longer if you think it might help.
Did your phone have enough charge before you began everything?
Sent from my SCH-I535 using xda app-developers app
bc760 said:
Did your phone have enough charge before you began everything?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
It was over 80% charged at the time.
bc760 said:
Did your phone have enough charge before you began everything?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Could be a major detail that some might overlook. That'd for sure do it. I got rid of my OG few weeks ago n I'm still stock so I wouldn't know this, but doesn't the process only take like 10 seconds if that? The actual flashing that's taking place. So it'd have to be quite the odds to lose juice in the middle of flashing. But wouldn't it be charging if its plugged in usb? I hope that my man who posted this gets it powered back up. Would be a major bummer otherwise.
Sent from my SCH-I535 using xda app-developers app
That's pretty strange see if when you take your battery out of the phone if you can plug into the wall and boot.
Sent from my SCH-I535 using xda app-developers app
bc760 said:
That's pretty strange see if when you take your battery out of the phone if you can plug into the wall and boot.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Thanks everyone for the replies.
Yes I have tried it without the battery. Right now I'm letting it sit without any battery or power to it to allow all components to discharge. I'll try it again in a couple of minutes.
I'm beginning to think I've got a real live or rather dead brick.
rckeystone said:
Thanks everyone for the replies.
Yes I have tried it without the battery. Right now I'm letting it sit without any battery or power to it to allow all components to discharge. I'll try it again in a couple of minutes.
Click to expand...
Click to collapse
Just to make sure you read and followed all steps right? This one seemed crucial
**** IF YOU HAVE ANY PROGRAMS THAT SYNC WITH YOUR PHONE THEY NEED TO BE UNINSTALLED OR NOT RUNNING BECAUSE THEY CAN CAUSE BRICKS, Pdanet, easytether, droid explorer, kies, etc., etc., on down the line. I repeat if you have a program on your computer that syncs with your phone, it is NOT COOL TO HAVE THAT RUNNING! ****
Just trying to narrow down what the hell could cause the device not to power back up, also how long did you leave the device plugged before disconnecting or pulling the battery. Did oden stop responding or say anything other then rebooting ?
Sent from my SCH-I535 using xda app-developers app
---------- Post added at 05:42 PM ---------- Previous post was at 05:40 PM ----------
Also you were already rooted correct?
Sent from my SCH-I535 using xda app-developers app
rckeystone said:
I'm beginning to think I've got a real live or rather dead brick.
Click to expand...
Click to collapse
hope you arent bricked bro. but if you manage to get started up, use ez unlock for vzw sg3. its in the play store. make the whole process take literally one second.
meishkov said:
Could be a major detail that some might overlook. That'd for sure do it. I got rid of my OG few weeks ago n I'm still stock so I wouldn't know this, but doesn't the process only take like 10 seconds if that? The actual flashing that's taking place. So it'd have to be quite the odds to lose juice in the middle of flashing. But wouldn't it be charging if its plugged in usb? I hope that my man who posted this gets it powered back up. Would be a major bummer otherwise.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
The actual flashing takes approximately a second.
Sent from my SCH-I535 using xda premium
rckeystone said:
I'm beginning to think I've got a real live or rather dead brick.
Click to expand...
Click to collapse
There is a company that JTAGS the phone its $60. You can YouTube it and all the info is there. Sorry to hear that this happened but there is hope!
Sent from my SCH-I535 using xda app-developers app
egore93 said:
There is a company that JTAGS the phone its $60. You can YouTube it and all the info is there. Sorry to hear that this happened but there is hope!
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Or instead of paying shipping plus not having a phone for a week or so, you could file an insurance claim... Haha. Last I checked Asurion was still giving new phones due to lack of refurbs.
I had to run out quickly earlier to get a new sim for my Thunderbolt so I can have a phone to use in the meantime. The sim I had for it didn't work.
Some good suggestions. Thanks everyone. I'll have to ponder my options few as they are.
Vorfidus said:
Or instead of paying shipping plus not having a phone for a week or so, you could file an insurance claim... Haha. Last I checked Asurion was still giving new phones due to lack of refurbs.
Click to expand...
Click to collapse
Yeah but when Vzw gets it back do they then discover it was rooted and then charge me for breaking warranty? I've always wondered how much they could tell in a situation like this.
rckeystone said:
Yeah but when Vzw gets it back do they then discover it was rooted and then charge me for breaking warranty? I've always wondered how much they could tell in a situation like this.
Click to expand...
Click to collapse
They don't have to get it. Say you dropped it off a boat and you couldn't save it. They don't need it for insurance.
Sent from my SCH-I535 using Tapatalk 2
I had this happen on an HTC phone one-time. No joke, but to fix it, I think it ended up holding down power + volume down or up and then put the battery in. I tried a bunch of combinations like that until it booted. Same thing when taking the battery out. Does the red light show when the phone is plugged in?

[Q] Phone is frozen, Nova Problem?

Good morning everyone...
Hope all is well..
My cousin's S3 is unrooted. Yesterday he said it froze up on him... No buttons work, however, if you take the battery out and put it back in, the phone will power back up, comes all the way on up to the home screen, but nothing works, no buttons, no reaction from touching the screen or anything.
Verizon is blaming it on Nova.
I know better, Nova is flawless in my opinion.
Anyone experienced this problem? know of any fixes?
Bsmith0731 said:
Good morning everyone...
Hope all is well..
My cousin's S3 is unrooted. Yesterday he said it froze up on him... No buttons work, however, if you take the battery out and put it back in, the phone will power back up, comes all the way on up to the home screen, but nothing works, no buttons, no reaction from touching the screen or anything.
Verizon is blaming it on Nova.
I know better, Nova is flawless in my opinion.
Anyone experienced this problem? know of any fixes?
Click to expand...
Click to collapse
He may need to do a factory reset.
airmaxx23 said:
He may need to do a factory reset.
Click to expand...
Click to collapse
How so?
Through adb? Kies?
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Bsmith0731 said:
How so?
Through adb? Kies?
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
You should be able to do it with Kies.
airmaxx23 said:
You should be able to do it with Kies.
Click to expand...
Click to collapse
OK he just told me only the power button responds.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
There may be an option in recovery to get to download mode, from there he can Odin back to stock.
Buttons not working doesn't sound like a problem a rom can cause. Did it get wet, fall? Did it start to update and it was interrupted? Curious.
Sent from my SCH-I535 using xda premium
Bsmith0731 said:
Good morning everyone...
Hope all is well..
My cousin's S3 is unrooted. Yesterday he said it froze up on him... No buttons work, however, if you take the battery out and put it back in, the phone will power back up, comes all the way on up to the home screen, but nothing works, no buttons, no reaction from touching the screen or anything.
Verizon is blaming it on Nova.
I know better, Nova is flawless in my opinion.
Anyone experienced this problem? know of any fixes?
Click to expand...
Click to collapse
Stock recovery should be able to perform a factory reset. Try that and if it doesn't work read up on Odin to go back completely to stock. If that fails you are likely looking at hardware failure. My guess is the factory reset will fix it for you.
I'd try to go into stock recovery by pressing power, home and volume up buttons....wipe davlick cache
Sent from my SCH-I535 using xda premium

Power Button/Download mode issues.

I've been having a few problems lately. Ever since the 4.3 update, my power button is REALLY sensitive. I can barely tap it and it will bring up the power menu. Sometimes hitting the power button doesn't work. I don't think it is a hardware problem as I've disassembled the s3 and the logic board and power switch are fine.
Part two:
I thought this and the battery drain/charging issues I've been having may have been due to a bad OTA so I attempted to boot to download and reflash the rom with ODIN.
Herein lies the problem. When I boot to download mode (which is almost impossible because of the power button problems) it will sit there for a moment then reboot. To clarify, I can get into download mode where it tells me how many times I've tripped the flash counter, etc. After that it reboots. Also when it does reboot, sometimes it loops, again I assume this is due to the power button issues.
Any help would be appreciated.
Sent from my SCH-I535 using Tapatalk
ProtheusIRC said:
I've been having a few problems lately. Ever since the 4.3 update, my power button is REALLY sensitive. I can barely tap it and it will bring up the power menu. Sometimes hitting the power button doesn't work. I don't think it is a hardware problem as I've disassembled the s3 and the logic board and power switch are fine.
Part two:
I thought this and the battery drain/charging issues I've been having may have been due to a bad OTA so I attempted to boot to download and reflash the rom with ODIN.
Herein lies the problem. When I boot to download mode (which is almost impossible because of the power button problems) it will sit there for a moment then reboot. To clarify, I can get into download mode where it tells me how many times I've tripped the flash counter, etc. After that it reboots. Also when it does reboot, sometimes it loops, again I assume this is due to the power button issues.
Any help would be appreciated.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Have you try factory reset to see if it at least fix your button issue?
Yes. That was the first thing I tried.
Sent from my SCH-I535 using Tapatalk
ProtheusIRC said:
Yes. That was the first thing I tried.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Is your phone rooted?
Yes.
Sent from my SCH-I535 using Tapatalk
ProtheusIRC said:
Yes.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Download "rebooter" from the market (red circle icon), open this app and it give you an option to boot to bootloader/recovery, see if you phone still reboot without touching your power button.
Tried that. Same result.
Sent from my SCH-I535 using Tapatalk
ProtheusIRC said:
Tried that. Same result.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Are you sure your battery is fully charged? If not plug in your phone leave over night and try again.
This has been going on for a month. I've had plenty of full batteries bro lol
Sent from my SCH-I535 using Tapatalk
ProtheusIRC said:
This has been going on for a month. I've had plenty of full batteries bro lol
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
OK, then you should call Verizon and get another one. I think something is wrong with your hardware. Sorry.
I just had the same problem, then the next day it stopped working altogether. I just paid, yesterday as a matter a fact, 30 bucks to have my power button replaced. So far, so go! Just find a reputable cell phone repair company in your area.
Sent from my Ktoonzified PACmaned SGS3!
I had the same problem. I Odin back to factory stock and no more problems.
Sent from my SCH-I535 using xda premium
Can't Odin. Won't stay in download mode.
Sent from my SCH-I535 using Tapatalk
I know what your talking about and it's only happened to me after updating to 4.3 OTA.
The power/phone options menu I'm talking about is the power button long press.
Well, this comes up without touching the button. It's like it's some kind of static, because it'll do it several times in a row while randomly shutting off the screen, etc.
Very frustrating.
Sent from my SCH-I535 using Tapatalk
It might not be a 4.3 problem but a physical problem. This is a extreme case but your phones might be on there way. If you are having the same problem as this thread the fix should work for you. The reason I don't think its the update is because it doesn't happen to me.http://forum.xda-developers.com/showthread.php?t=2611166
ThePagel said:
It might not be a 4.3 problem but a physical problem. This is a extreme case but your phones might be on there way. If you are having the same problem as this thread the fix should work for you. The reason I don't think its the update is because it doesn't happen to me.http://forum.xda-developers.com/showthread.php?t=2611166
Click to expand...
Click to collapse
Well it didn't start doing this till after the update. Its brand new! Also, I can't count hoe many times I've beat the **** out of this phone lol. No luck.
Sent from my SCH-I535 using Tapatalk
ThePagel said:
It might not be a 4.3 problem but a physical problem. This is a extreme case but your phones might be on there way. If you are having the same problem as this thread the fix should work for you. The reason I don't think its the update is because it doesn't happen to me.http://forum.xda-developers.com/showthread.php?t=2611166
Click to expand...
Click to collapse
Just because it doesn't happen to you doesn't mean it doesn't happen to others. Come on.
I'm having a similar issue and it didn't start until I updated.
Sent from my SCH-I535 using Tapatalk
cam1john said:
Just because it doesn't happen to you doesn't mean it doesn't happen to others. Come on.
I'm having a similar issue and it didn't start until I updated.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
I didn't say it wasn't I said I don't think. Chill out

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