[Q] Considering the OPO, but have questions - ONE Q&A, Help & Troubleshooting

I am considering the OnePlus One, but I have heard some rather offputting comments about the touch screen and a few other things. Have these touch screen issues been fixed, and are there any other bugs I should be aware of before pulling the trigger?

scottharris4 said:
I am considering the OnePlus One, but I have heard some rather offputting comments about the touch screen and a few other things. Have these touch screen issues been fixed, and are there any other bugs I should be aware of before pulling the trigger?
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There are many threads asking this exact question in this section, have a look and you'll get the answer you're looking for.

Related

SNS: half-assed digitizer?

Hey guys!
Not sure if anyone (although I hope so) has noticed this - but I kinda feel that the Nexus S digitizer (touch-sensitive layer between lcd and glass, built into SAMOLED screens) is a bit.. unresponsive at times..
I'm comparing to a HTC Desire HD - which, with CM7, is alot more responsive IMHO!
Hoping to hear your opinions on this
Sent from my Nexus S using Tapatalk
It seems fine for me though. Not sure why you are experiencing unresponsiveness. What kernel are you using?
If anything, it's TOO sensitive. You can actually register a press without touching the phone. Try it, move your finger ever so slowly towards a button, but make sure not to touch it. Eventually, when you're a couple millimeters away, it'll register a touch, even though no contact has been made.
i think he is describing the FREEZE problem some people are experiencing
by default SAMOLED display are SUPER sensitive, you do not even need to touch the screen, it's enough to just fly-by over the screen surface and you can activate something
it's actually too good for some people which wants to make them less sensible
Vandam500 said:
It seems fine for me though. Not sure why you are experiencing unresponsiveness. What kernel are you using?
Click to expand...
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I'm running stock GRI54 right now
AllGamer said:
i think he is describing the FREEZE problem some people are experiencing
by default SAMOLED display are SUPER sensitive, you do not even need to touch the screen, it's enough to just fly-by over the screen surface and you can activate something
it's actually too good for some people which wants to make them less sensible
Click to expand...
Click to collapse
Well, I might just've phrased my question the wrong way. I have the i9023 (SCLCD) version of the Nexus S - my girlfriend has an Xperia X10i and with that phone you can feel that the digitizer isn't keeping up with your finger.
I've used both an iPhone 4 and HTC Desire HD - both seem to 'track' my finger better on-screen.. Am I the only one? Damn, I was hoping that I wouldn't have to go see my doc

Looking to buy, but are OPO still suffering from build issues??

I've been following this phone for a while and I remember reading that in the beginning there was some build issues, like screen yellowing, the buttons at the bottom being dim and ghost swipes. As of right now are these things still an issue? or have they worked through this with the new batches of phone? Has anyone recently (last 3 months) bought one of these phones?
anyone????
walkerl said:
anyone????
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Click to collapse
No issues with my relatively new (2 months) OPO. Loving it. The bottom LED's are dim, but after about 2 days you don't need to look at them to know where they are.
Please don't bump a thread any sooner than once in a 24 hour period. There's a review thread in our General section that might have the information you're looking for, and there's also a thread dedicated to the yellow screen issue which will poetically tell you if it's still present on current builds.
Transmitted via Bacon

Ghost touching - is it worth RMA'ing - alert slider paint wearing off?

My phone experiences occasional ghost touches, but mainly when CPU-Z is on. I know it's an issue on a lot of OnePlus 7 Pro's, but is it worth RMA'ing my device - or is it likely the next one will have the same problem?
Also my alert slider, I'm not sure, but part of the anodisation seems to be wearing off - at least there's a lighter area - attached pic for reference. Is this an issue? I've had the phone 3 days.
https://imgur.com/IPG8uZ4
Personally, I think the ghost touch issue in cpuz, with nfc and 90 htz enabled, is a software issue. Should be able to be fixed with a update. Seeing that there are very specific circumstances to make it happen, I'd bet most have it and just don't know. I would have never known had I not seen it here and tried it. Does anyone really leave NFC on when they're not using it?
theaxis01 said:
Personally, I think the ghost touch issue in cpuz, with nfc and 90 htz enabled, is a software issue. Should be able to be fixed with a update. Seeing that there are very specific circumstances to make it happen, I'd bet most have it and just don't know. I would have never known had I not seen it here and tried it. Does anyone really leave NFC on when they're not using it?
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Click to collapse
Hopefully, I really like the phone and don't really want to return / replace it. I hadn't really noticed it until I tried CPU-Z, but now I notice it on Facebook, WhatsApp and Nova launcher. Otherwise the phone is perfect - apart from my issue with the alert slider and the faded area of colour - not sure if I'm just being too picky with that?
And yeah I generally leave NFC on as I mainly pay with Google Pay.
I don't have any ghost touch issues personally. I've had the phone for about a week. And I don't have any paint issues. Nevertheless, I'd ask oneplus if they think it's hardware or software, obviously, if it's hardware, RMA that thing. I certainly wouldn't RMA it just for that little paint spot though.
jetfire245 said:
I don't have any ghost touch issues personally. I've had the phone for about a week. And I don't have any paint issues. Nevertheless, I'd ask oneplus if they think it's hardware or software, obviously, if it's hardware, RMA that thing. I certainly wouldn't RMA it just for that little paint spot though.
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Click to collapse
You don't, even with NFC on? I don't know whether to order another one on my credit card, see if that has the same issue and if not, return the one I have. Yeah I wouldn't just for the paint thing, it's tiny but it's annoying with the ghost touch issue as well.
Would of been nice if OP made the metal part just regular silver, like polished or brushed. Personally it would look so much better
Confirmed ghosting using cpu-z. Need fix asap.
I'm having another 7 Pro sent to me, and will send this one back. Had two send two videos showing the ghost touch issue and send over logs. So I guess we'll see what the new one is like.
geecol said:
You don't, even with NFC on? I don't know whether to order another one on my credit card, see if that has the same issue and if not, return the one I have. Yeah I wouldn't just for the paint thing, it's tiny but it's annoying with the ghost touch issue as well.
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Click to collapse
Yes, I keep nfc on, however it should be known. I don't use cpu-z.
What if CPU-Z app if messing the screen drivers..
GUGUITOMTG4 said:
What if CPU-Z app if messing the screen drivers..
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Click to collapse
The ghost touches are done with or without CPU-Z. It's just a matter of time for it to appear while using any app. It's just CPU-Z makes it more evident.
Anyway, there are people having that problem even with the NFC disabled.
Check this: https://twitter.com/ArtemR/status/1132807774809731072
Since we are talking about the slider here.... is there any tweak I can install to have the functionality of the slider button in my status bar? Meaning I need a status bar icon that can switch between the 3 modes: silent, ring, vibrate. That's one of the features i miss the most from my samsung.
geecol said:
My phone experiences occasional ghost touches, but mainly when CPU-Z is on. I know it's an issue on a lot of OnePlus 7 Pro's, but is it worth RMA'ing my device - or is it likely the next one will have the same problem?
Also my alert slider, I'm not sure, but part of the anodisation seems to be wearing off - at least there's a lighter area - attached pic for reference. Is this an issue? I've had the phone 3 days.
https://imgur.com/IPG8uZ4
Click to expand...
Click to collapse
Definitely not worth it for the slider. That is so hard to see when just looking at it plus it looks like most will wear after they slide back and fourth just normal wear and tear
TechOut said:
Definitely not worth it for the slider. That is so hard to see when just looking at it plus it looks like most will wear after they slide back and fourth just normal wear and tear
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Click to collapse
Yeah realise that, think it was just adding to my annoyance about the ghost touches. My new one will arrive tomorrow, so fingers crossed that there's no issues with that one.

Any known issues?

Hey guys. Have currently ordered my new 12 gb one plus 7 pro nebula blue and I can't wait till it arrives but had a quick question for everyone......
Has anyone noticed any major or minor bugs or glitches on the phone?
I'm coming from a huawei p20 pro and I know the os and everything is going to feel fluid and google like but it's a major step for one plus to go to a curved display and 2k display and 90 hertz display so it could be little experimental but I was just wondering if anyone was having any issues with the phone if they don't mind sharing. I would love to know.
I'm sorry if I put a duplicate thread but didn't notice a thread with bugs and issues.
And I did see online that people were experiencing "phantom" touches issues and was wondering if anyone else was having that issue and what I need to do to avoid it from happening to my phone.
Thanks in advance
zizzyboi said:
Hey guys. Have currently ordered my new 12 gb one plus 7 pro nebula blue and I can't wait till it arrives but had a quick question for everyone......
Has anyone noticed any major or minor bugs or glitches on the phone?
I'm coming from a huawei p20 pro and I know the os and everything is going to feel fluid and google like but it's a major step for one plus to go to a curved display and 2k display and 90 hertz display so it could be little experimental but I was just wondering if anyone was having any issues with the phone if they don't mind sharing. I would love to know.
I'm sorry if I put a duplicate thread but didn't notice a thread with bugs and issues.
And I did see online that people were experiencing "phantom" touches issues and was wondering if anyone else was having that issue and what I need to do to avoid it from happening to my phone.
Thanks in advance
Click to expand...
Click to collapse
Hi,
I actually have ghost touch issues, and it seems a lot of people also got it, if not everyone. But due to the fact it happens under some condition, not everybody seems to be aware of it. You have to run your screen at 90Hz, with NFC enable, and launch some specific apps like CPU-Z or reddit for it to happens, because it seems the issue come from the NFC. I heard it was a software issue and Oneplus is working on it, and I hope it is, because if it's an hardware issue, I will sell my phone.
Well, if you can deal with this ATM, this is a very nice phone, I sold my S10 to get this one and I'm absolutely not disappointed!
Dat.Silhouette said:
Hi,
I actually have ghost touch issues, and it seems a lot of people also got it, if not everyone. But due to the fact it happens under some condition, not everybody seems to be aware of it. You have to run your screen at 90Hz, with NFC enable, and launch some specific apps like CPU-Z or reddit for it to happens, because it seems the issue come from the NFC. I heard it was a software issue and Oneplus is working on it, and I hope it is, because if it's an hardware issue, I will sell my phone.
Well, if you can deal with this ATM, this is a very nice phone, I sold my S10 to get this one and I'm absolutely not disappointed!
Click to expand...
Click to collapse
So if I understood correctly. You're saying it is possible because of nfc connection being on?
It disappears if nfc is off? I barely use nfc anyways so hopefully my phone will be fine.
And hopefully it is software and not hardware issue. That would suck as I can't return it where I am atm and will have to wait a month or so before I can if it's hardware issue.
And to my understanding.... Oneplus had a software update that improved camera and performance etc... Did you install it and have you noticed the ghost issue gone or still present in the new update?
Thanks for the update
zizzyboi said:
Hey guys. Have currently ordered my new 12 gb one plus 7 pro nebula blue and I can't wait till it arrives but had a quick question for everyone......
Has anyone noticed any major or minor bugs or glitches on the phone?
I'm coming from a huawei p20 pro and I know the os and everything is going to feel fluid and google like but it's a major step for one plus to go to a curved display and 2k display and 90 hertz display so it could be little experimental but I was just wondering if anyone was having any issues with the phone if they don't mind sharing. I would love to know.
I'm sorry if I put a duplicate thread but didn't notice a thread with bugs and issues.
And I did see online that people were experiencing "phantom" touches issues and was wondering if anyone else was having that issue and what I need to do to avoid it from happening to my phone.
Thanks in advance
Click to expand...
Click to collapse
From my understanding the phantom touches issue is very rare. I havent havent had the issue. The only bug I have noticed is when a phone call ends, youre always taken back to the homescreen. So if youre on twitter or playing a game, once the call ends any app will auto close. Its annoying but nothing crazy and will most likely be fixed soon.
whatthekj said:
From my understanding the phantom touches issue is very rare. I havent havent had the issue. The only bug I have noticed is when a phone call ends, youre always taken back to the homescreen. So if youre on twitter or playing a game, once the call ends any app will auto close. Its annoying but nothing crazy and will most likely be fixed soon.
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Click to collapse
First time hearing about that one. But thanks for you input.
Not a deal breaker for me but I can see how that can get annoying.
Have you or anyone noticed the earpiece random noises when on the call like other people have?
Or it's just device specific?
I bought the phone Friday when it came out. So I'm scared I bought the phone too soon and I might get more bugs on my phone that anyone else's but only time will tell when I get the device in hand.
(I ordered it early but since I'm in Africa right now, I had to ship it to USA international then ship from there to me using a third party delivery shipping service. That's why I haven't received the phone yet and have been waiting for a while)
whatthekj said:
From my understanding the phantom touches issue is very rare. I havent havent had the issue. The only bug I have noticed is when a phone call ends, youre always taken back to the homescreen. So if youre on twitter or playing a game, once the call ends any app will auto close. Its annoying but nothing crazy and will most likely be fixed soon.
Click to expand...
Click to collapse
Yep, no issues for me at all.
Sent from my GM1915 using Tapatalk
zizzyboi said:
First time hearing about that one. But thanks for you input.
Not a deal breaker for me but I can see how that can get annoying.
Have you or anyone noticed the earpiece random noises when on the call like other people have?
Or it's just device specific?
I bought the phone Friday when it came out. So I'm scared I bought the phone too soon and I might get more bugs on my phone that anyone else's but only time will tell when I get the device in hand.
(I ordered it early but since I'm in Africa right now, I had to ship it to USA international then ship from there to me using a third party delivery shipping service. That's why I haven't received the phone yet and have been waiting for a while)
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Click to collapse
No I haven't had the earpiece bug either. Just the call ending issue.
whatthekj said:
No I haven't had the earpiece bug either. Just the call ending issue.
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Click to collapse
That's good. Fingers crossed mine doesn't have any issues. My first oneplus device.
I've always wanted oneplus for their speed and oxygen os.
And the 7 pro really sold me with the 90hertz and that amazing speed and display.
I can't wait for the device to come in.
When did you buy and get the device? Ddi you guys order on Friday when it got out on the store like me or were you guys at the pop up event in New York or other places?
zizzyboi said:
That's good. Fingers crossed mine doesn't have any issues. My first oneplus device.
I've always wanted oneplus for their speed and oxygen os.
And the 7 pro really sold me with the 90hertz and that amazing speed and display.
I can't wait for the device to come in.
When did you buy and get the device? Ddi you guys order on Friday when it got out on the store like me or were you guys at the pop up event in New York or other places?
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Click to collapse
Yeah this is my first OnePlus device as well. I just switched from a Note 8 so I was already used to the edge display and I can say the edge display on this device is much better. The speed with 90hertz is also amazing and you can really tell the difference from 60hertz. The display is also great. With the front camera hidden inside the phone, the phone really feels like it is all display. Also the phone gets really bright making it easier to see in direct light and the night mode to tone down the blue light.... The greatest. I have sensitive eyes so looking at bright things at light was a rarity for me but this device can get really dark compared to phones Ive used in the past.
Anyways, I bought the phone the Friday when it went on sale. I had a lot of faith in OnePlus after hearing it do so well the past few years so I took the chance and got it.
whatthekj said:
Yeah this is my first OnePlus device as well. I just switched from a Note 8 so I was already used to the edge display and I can say the edge display on this device is much better. The speed with 90hertz is also amazing and you can really tell the difference from 60hertz. The display is also great. With the front camera hidden inside the phone, the phone really feels like it is all display. Also the phone gets really bright making it easier to see in direct light and the night mode to tone down the blue light.... The greatest. I have sensitive eyes so looking at bright things at light was a rarity for me but this device can get really dark compared to phones Ive used in the past.
Anyways, I bought the phone the Friday when it went on sale. I had a lot of faith in OnePlus after hearing it do so well the past few years so I took the chance and got it.
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Click to collapse
Yea those are some of the reasons I got the phone as well. I'm coming from a used huawei p20 pro, a phone my brother passed on to me when he got the new mate 20 pro.
I've never bought a new phone. My first phone I ever bought was on contract which was the LG g4. Loved the curved back but screen didn't last for me (only one year in a 3 year contract at the time) then was using my back up phones until my brother gave me his p20 pro.
I've always wanted to try a curved screen display rather than curved back.
And I've been following one plus for a while, (I even got a referral for the oneplus one when they had a refferal service) but ended up selling it to someone else because I didn't trust oneplus back then but then after the other devices from one plus came out then I slowly gained interest.
And this oneplus 7 pro really caught my attention but these issues and bugs everyone is experiencing is really scaring me. If it's a hardware issue then I would have to take a long process to return the phone and I really don't want to do that.
Really hope it's a software issue and can get fixed in a future software update.
Or if I don't get the issues at all then that would be even better. Fingers crossed and will update the forum when my phone comes in.
I don't use the cpu app nor do I use nfc. So hopefully I don't encounter the issues but let's see. You never know
And how is the new update? Worth updating or made it worse?
Usually it's better but some people have been experiencing issues idk
Would love your input whether to skip that update when my phone comes or to download it right away

Ghost *Scrolling*?

There are numerous people reporting ghost touches, however I am not one of those people.
Instead, I'm dealing with ghost scrolling...
If I'm scrolling through Twitter for example, randomly, my device will scroll up or down insanely fast, and will scroll quite the distance as well.
I've tried the workaround of disabling NFC but the issue is still there.
Just curious if anyone else has this issue and knows of a fix? I was tolerating it for a while but now it's beginning to become a little too annoying...
I have this in youtube occasioanlly
I have this happening as well in multiple apps. Disabling NFC has not helped.
rickysidhu_ said:
There are numerous people reporting ghost touches, however I am not one of those people.
Instead, I'm dealing with ghost scrolling...
If I'm scrolling through Twitter for example, randomly, my device will scroll up or down insanely fast, and will scroll quite the distance as well.
I've tried the workaround of disabling NFC but the issue is still there.
Just curious if anyone else has this issue and knows of a fix? I was tolerating it for a while but now it's beginning to become a little too annoying...
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Click to collapse
Probably most likely accidental edge touches with your palm grabbing the scroll bar on the curved edge? Don't have my 7 Pro yet but I get this every now and then on my Note9.
None here since my case positions my hand far enough away from unwanted touches. ?
Namolas said:
Probably most likely accidental edge touches with your palm grabbing the scroll bar on the curved edge? Don't have my 7 Pro yet but I get this every now and then on my Note9.
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Click to collapse
Hmm, haven't thought of this actually. I will actively keep my palm away from the edge and see if the issue persists or not.
Thanks for the suggestion!
rickysidhu_ said:
There are numerous people reporting ghost touches, however I am not one of those people.
Instead, I'm dealing with ghost scrolling...
If I'm scrolling through Twitter for example, randomly, my device will scroll up or down insanely fast, and will scroll quite the distance as well.
I've tried the workaround of disabling NFC but the issue is still there.
Just curious if anyone else has this issue and knows of a fix? I was tolerating it for a while but now it's beginning to become a little too annoying...
Click to expand...
Click to collapse
Same here and it scolls like THE FLASH its so fast when it does it.
rickysidhu_ said:
Hmm, haven't thought of this actually. I will actively keep my palm away from the edge and see if the issue persists or not.
Thanks for the suggestion!
Click to expand...
Click to collapse
Update on this,
I made sure there were no accidental touches yet the super fast and abrupt scrolling issue is still there
Hopefully OnePlus can fix this in a future update.
I'm still dealing with this issue on 9.5.7
Still present on 9.5.8
Seems like other users are reporting the same but others are surprised hearing about it. Makes me think it's a hardware issue.
I get it on Google maps if i zoom in or out. The screen will pan way right after i take my fingers off the screen
hallo dare said:
I get it on Google maps if i zoom in or out. The screen will pan way right after i take my fingers off the screen
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Click to collapse
I've seen this on multiple devices. It happens with some apps. Not exactly a device issue, I don't think.
AarSyl said:
I've seen this on multiple devices. It happens with some apps. Not exactly a device issue, I don't think.
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O right. Never experienced it before on any device, including my previous OP phones

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