[Q] Screen flickering nexus 5 - Nexus 5 Q&A, Help & Troubleshooting

Ok so. Had my phone for little over a year now and it's has been great it really has. Never had an issue and the android updates coming first to th nexus 5 are incredible but since 2 months ago I have the screen flickering/shaking stuff. I have read a bit online and most people say it's a hardware issue, I noticed it happens when I'm someplace hot because when I'm home on a/c even in heavy use the phone it's perfect.
I don't live in the states so sending my phone to repair it's difficult here in my country, getting the parts and all of that is hard because this is not a phone you see here often really. But I'm going for vacation to the US in the month and this is why I need your guys help.
I read that people usually can replace the "flex" on the phone and the issue would be over. Other say that you have to replace the whole screen and some even have the phone replaced entirely.
Do any of you did the flex thing? What the best choice to fix my nex? Replace the flex, the screen or is there something else? Thank you guys
Its is something like this
https://youtu.be/IiyyA4VEyrk

Related

[Q] Whats the problem?

I see people on the forums posting all these issues . I never had any . I use my g2x everyday for school . The battery life is pretty good too i was able to get 70% still even through usage in school. I 1st had a nexus one it was a great phone but it had little memory for apps even when i had a sd card . I personally think the g2x is a great phone. It has plenty of memory space the screen isn't that bad compared to some devices. Although it didn't come with a sd card or earphones which is pretty bootleg to me but i have the phone and its great. So whats up with all these problems?
Mines perfect too but it is the 4th one. It's a shame it takes 3 returns to get a perfect phone.
riceaznboi said:
I see people on the forums posting all these issues . I never had any . I use my g2x everyday for school . The battery life is pretty good too i was able to get 70% still even through usage in school. I 1st had a nexus one it was a great phone but it had little memory for apps even when i had a sd card . I personally think the g2x is a great phone. It has plenty of memory space the screen isn't that bad compared to some devices. Although it didn't come with a sd card or earphones which is pretty bootleg to me but i have the phone and its great. So whats up with all these problems?
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Click to collapse
Well, obviously some people have genuine issues, but more than anything it's new phone syndrome. Everyone is looking over their phones, testing them, playing with them. Realistically, if you stare at anything long enough, you can find a flaw, and when someone points a minor, barely noticeable flaw they discovered on their phone out to someone else, they either see the same flaw and freak out about it too, or imagine it.
MWBehr said:
Well, obviously some people have genuine issues, but more than anything it's new phone syndrome. Everyone is looking over their phones, testing them, playing with them. Realistically, if you stare at anything long enough, you can find a flaw, and when someone points a minor, barely noticeable flaw they discovered on their phone out to someone else, they either see the same flaw and freak out about it too, or imagine it.
Click to expand...
Click to collapse
While I do agree with what you stated I know in my case it is not just cosmetics it is a phone that is not functional and erratic. I am to receive a third one hopefully by Thursday. So far the first was unacceptable and the second was absolutely unusable. It is a shame as I really do like a lot of things about this phone.
Well i guess it is pretty normal, but i really just don't understand why you would point out a problem of your new phone that you paid your hard earned money for.
riceaznboi said:
Well i guess it is pretty normal, but i really just don't understand why you would point out a problem of your new phone that you paid your hard earned money for.
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Click to collapse
So, if you bought a new car and it had issues you would just keep quiet?
I'm not trying to be an ass or anything, but what you just said makes no sense.
People are pointing out there issues to see if others are having the same problem and possibly find a solution to the problem.
It also helps people who have not yet bought the phone to see what kind of issues it is having to determine if they still want to get it or wait until they are resolved.
8 Hours in after a 100% with at least 3 or so plus hours now with Blue tooth on and sitting at 35% now listening to music still and going to try and kill it before I'm off at 9. Let alone im twittering and using the 4g net to look at some things from twitter.
I'm not saying to keep quiet or anything but i see a ton of problems and yet i have no issues what so ever.
I just exchanged for the 2nd time today, and I am now on my 3rd g2x. The first one had light bleeding, and rebooted over 10 time the first day.
2nd one had the light bleed on a black screen, and a brown stain across the bottom of the screen when on a white background, and 3 dead pixels. The brown stain was very noticable, and anyone I showed the phone said something before I pointed it out. Worst, the gps couldn't lock my location to save its life. One day I kept trying for 40 minutes and the g2x never locked the location, even after factory resets and several reboots. I had to get on WIFI to make it work. Today it would find a location, but it was almost a mile away from me. It continued doing this throughout the day as I went to other locations. So I returned it.
Just opened up my 3rd one. I'm told they just got a new shipment today, and it's out of that shipment. My hopes are high! I turn on the phone, I tell myself this is the one. This one is going to have a display that doesn't bleed. Wouldn't you know i'm greeted to backlight bleed. But this one is worst than the pictures on the forums, and by far worst than the first 2 phones.
I'm beside myself. The phone runs so smooth, and I really want a dual core stock android phone. But between the reboots, the bleeding screen, the dead pixels, the gps that doesn't work, I think it's time to throw in the hat.
I'm trying one more time, but this time i'm going to pay the restock fee, and go to a different store. If this one is bunk, that's it, i'm done. I'm waiting for the next "super phone". I read a lot about the nexus one having major issues when I got it (ordered the day it came out), but I never had any. Maybe this is just a luck of the draw thing, and i'm exceptionally unlucky this time. But it seems a lot of other people on these forums are having the same issues.
Not a single issue for me..perfect coming from a vibrant..
I'm having a problem with the external sd card on my phone. Its locked up, not locked, like password, but locked as in it says its a read only filesystem, and no matter what I do I can't edit the files or the permissions. can some one please give me some ideas on what I can do?
Im ecstatic that I finally made the switch to Tmo last week, just for this phone. Ive been with ATT, and their Android lineup, which imo, Captivate is the only one worth hanging on to.
Ive been watching Tmo for the last 3 years get the G1, N1, Nexus S, and now the G2x. Had enuff, and left ATT last week. Got out of one ETF, but still ended up with $345 ETFs on other 2 lines. And I dont regret it one bit so far. Even went on a Craigslist selling spree of all my ATT Androids except my Cappy (loved that phone).
Sent from my LG-P999 using Tapatalk
No issues here ... on my 4th g2x though.
I agree that some people are just nit picking their phone, but that's ok - they spent a lot of hard-earned cash on this phone and they should get one that acceptable to them.
My first 3 had major issues:
1st one had the brown "stain" across the bottom of the screen and along the entire right side.
2nd one had reception, wifi and data connectivity issues.
3rd one started FC ing every time I touched the Android to set up the phone and if I skipped initial setup so I could connect to wifi. If I did get it set up, then it was just wonky - random reboots, lockups that required a battery pull, a couple of factory resets because I got stuck in the "checking system" bootloop. !Oy vey!
My 4th g2x is acceptable. Minor lcd bleeding, but I only notice it on the splash screen and the boot and power off animations. Can't see it when playing games or watching a movie in a dark room, so I'm ok with it.
As someone said earlier, its a shame it takes so many "attempts" to get an acceptable phone. But, to T-Mo's credit, at least they are doing what they can to make it right. They've been good to me about the exchanges and never really hassled me about any of them.
Mine is fine.
LCD backlight breeding is minimal and it's not enough to bother me, but ogg vorbis tag problem is more important.
Minimal backlight bleeding. Everything else is great.
Mines fine. One reset once... hasn't happened again and its been quite a while... love this phone
Sent from my LG-P999 using XDA App
hardware or software
After all ur exchanges, did u get a feeling that this might be an hardware issue? (I know lcd bleeding is but.. all the other issues). Then i think it is ideal to wait out for an update from t mo or google or some custom dev for fixing all these issues right? I know when u have an option to switch , we go for it but just chkng if it is becaus of hardware that we are bound to do that...
riceaznboi said:
I see people on the forums posting all these issues . I never had any . I use my g2x everyday for school . The battery life is pretty good too i was able to get 70% still even through usage in school. I 1st had a nexus one it was a great phone but it had little memory for apps even when i had a sd card . I personally think the g2x is a great phone.
Click to expand...
Click to collapse
I completely agree I love this phone
riceaznboi said:
the screen isn't that bad compared to some devices.
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Click to collapse
I personally think that the screen is great, my girlfriend has the Samsung Droid Charge and although its a bit sharper I think the display on the G2x is nicer than that AMOLED on the Samsung Droid Charge.

all hell broke loose today

after nearly two weeks of perfection my phone went nutz today , lock screen problems , scrolling problems...did three hard resets and tried all fixes that i could but no dice , im getting a replacement on tuesday, i will update all the parameters of replacement unit for anyone interested in seeing what i get back here on this thread, he basically said that they are aware it needs a software update (like we didnt know that already) and only thing they can do is replace the unit,or i could wait on the update from HTC
tigerz0202 said:
after nearly two weeks of perfection my phone went nutz today , lock screen problems , scrolling problems...did three hard resets and tried all fixes that i could but no dice , im getting a replacement on tuesday, i will update all the parameters of replacement unit for anyone interested in seeing what i get back here on this thread, he basically said that they are aware it needs a software update (like we didnt know that already) and only thing they can do is replace the unit,or i could wait on the update from HTC
Click to expand...
Click to collapse
Mine lasted for 12 days and then it just has gone apesh.t. Lock screen and scrolling and random reboots while I am using an app. No volume at all then very weak volume(it was pretty weak to begin with). HTC widgets not working at all. Device does not register or acknowledge phone call and I have been missing phone calls. touchscreen issues also. This is my third one and there is a fourth on the way. I do like this phone but if the one on the way has issues as well and there is no word on an update fix from HTC than I believe I will just return it and wait a short time for the EVo3D which is rumored to hit T mobile shortly. It does not seem to suffer from the multitude of issues that the Sensation does and has more ram than the Sensation. I played with one at Bestbuy and it appeared to be smoother and faster than the Sensation and the touchscreen was really quite good. T Mobile also acknowledged to me that it does need a software upgrade but stated they have no idea when it will come about. I have doubts that root and custom roms will fix all of the issues but then again it just might.
tenbeau said:
Mine lasted for 12 days and then it just has gone apesh.t. Lock screen and scrolling and random reboots while I am using an app. No volume at all then very weak volume(it was pretty weak to begin with). HTC widgets not working at all. Device does not register or acknowledge phone call and I have been missing phone calls. touchscreen issues also. This is my third one and there is a fourth on the way. I do like this phone but if the one on the way has issues as well and there is no word on an update fix from HTC than I believe I will just return it and wait a short time for the EVo3D which is rumored to hit T mobile shortly. It does not seem to suffer from the multitude of issues that the Sensation does and has more ram than the Sensation. I played with one at Bestbuy and it appeared to be smoother and faster than the Sensation and the touchscreen was really quite good. T Mobile also acknowledged to me that it does need a software upgrade but stated they have no idea when it will come about. I have doubts that root and custom roms will fix all of the issues but then again it just might.
Click to expand...
Click to collapse
well im hoping for an update , i really like this phone alot , i really dont want an evo 3d ,more ram but less camera and video recording , im sure once the bootloader gets cracked then the sky is the limit for this phone , i mean look what the devs did for the HD2 , im gonna stick it out for as long as i can , if things don get straighten out ill just wait for the next best thing , and it wont be a samsung phone , i hate them ,ill just wait for the next htc phone to hit tmobile thats not the evo ,if that even happens
I had the same thing happen, and also got a replacement on the way.... Tuesday also. This will be my fourth. I had 3 g2x phones and now 4 sensations.. honestly.the sensation has more issues, but its a better phone. Last chance on Tuesday, if not, I'm going back g2x ...
I think they push phones out to fast now and need to use more quality..
yep. mine has gone nuts about a couple of hours. i have it since june 17 and everything worked perfect and now the wifi wont work. 2 weeks reading all these things here and i was thinking that i dodge the bullet but it got me.
EDIT : i think i jump the gun too fast. tested my ps3 thru the wireless network and it connects like 50% of the time. again the ps3 is in the same room as the router. went to my cousins house and the phone conected to the wireless effortless on the first try. i dont know if it is the phone or the router.i dont know what to think anymore.
smashpunks said:
I had the same thing happen, and also got a replacement on the way.... Tuesday also. This will be my fourth. I had 3 g2x phones and now 4 sensations.. honestly.the sensation has more issues, but its a better phone. Last chance on Tuesday, if not, I'm going back g2x ...
I think they push phones out to fast now and need to use more quality..
Click to expand...
Click to collapse
I also have a G2X (my fourth one) andi it is pretty doggone solid, no major issues. I too had thought I had gotten lucky with the Sensation(3rd one) but after 12 days it is apparent that I did not. I also believe the Sensation ( with all of its warts and issues) is the better phone or the phone with the greatest potential. I am beginning to wonder if the problem lies with consumers like me. I continue to buy and support companies and devices (cell phones) that are defective out of the gate and then continue to sit by and hope that the device is updated and made to work like it should have been out of the box, when the track record shows that this is not always the case (maybe even rarely). I would not tolerate a computer that had issues out of the box, nor a TV or a Car and the list goes on. I guess I am just too eager or hungry for the cutting edge cell phones so I accept (even though I grumble) whatever they throw out at the time. Knowing ahead of time that there will be issues and that some will not be resolved. I guess instead of looking at the cell phones I should be looking at my actions and desires surrounding the cell phones. Maybe it is the pursuit of the unreachable goal--the perfect smartphone, that leads me to keep up the acceptance of mediocrity..LOL
tenbeau said:
I also have a G2X (my fourth one) andi it is pretty doggone solid, no major issues. I too had thought I had gotten lucky with the Sensation(3rd one) but after 12 days it is apparent that I did not. I also believe the Sensation ( with all of its warts and issues) is the better phone or the phone with the greatest potential. I am beginning to wonder if the problem lies with consumers like me. I continue to buy and support companies and devices (cell phones) that are defective out of the gate and then continue to sit by and hope that the device is updated and made to work like it should have been out of the box, when the track record shows that this is not always the case (maybe even rarely). I would not tolerate a computer that had issues out of the box, nor a TV or a Car and the list goes on. I guess I am just too eager or hungry for the cutting edge cell phones so I accept (even though I grumble) whatever they throw out at the time. Knowing ahead of time that there will be issues and that some will not be resolved. I guess instead of looking at the cell phones I should be looking at my actions and desires surrounding the cell phones. Maybe it is the pursuit of the unreachable goal--the perfect smartphone, that leads me to keep up the acceptance of mediocrity..LOL
Click to expand...
Click to collapse
Yep exactly,and we will keep buying them no matter what , I originally was gonna wait a month or 2 after the sensation cane out to actually get one ,looking back now I probably should have , I guess when the next superphone comes out ill try to hold back a little longer , I just wish I hadn't sold my HD2 now ,at least is have a great phone to fall back on while these issues get resolved ...oh well good luck to everyone who's in the same boat as me right now
Mine went crazy yesterday, but today is fine again ... Strange
Sent from my HTC Sensation 4G using XDA Premium App
so i pulled the battery out and left it out all night and most of problems went away , the lock scrreen is still buggy sometimes but not all the time , scrolling works as it should and the speaker seems louder
tigerz0202 said:
Yep exactly,and we will keep buying them no matter what , I originally was gonna wait a month or 2 after the sensation cane out to actually get one ,looking back now I probably should have , I guess when the next superphone comes out ill try to hold back a little longer , I just wish I hadn't sold my HD2 now ,at least is have a great phone to fall back on while these issues get resolved ...oh well good luck to everyone who's in the same boat as me right now
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Mine came to me nuts...so I grounded it and let it sit in the box, hoping it would learn its lesson. No dice. Tried it again last night and it was an ungrateful POS. So I called amazonwireless to return it. They offerred to send a replacement instead. After seeing all you guys with replacements,, thought I would give it a try too.
Ironically,, I called for the sensation replacement from my G2x
Strangest thing... this morning I grabbed my phone first thing. It was plugged in so I unplugged it.
I pushed the power button and nothing, it wouldn't turn on. So I took the battery out and put it back in.
Turned it on and that battery was at just about 30%, yet it had been on the charger all night.
So, for some reason my phone turned itself off and would not turn back on AND it did not charge all night while plugged into the charger.
To top it off-- Yesterday my phone all of a sudden had the screen problem. Couldn't type, get carousel working etc...
NOW- it works great!
I think the device itself is fine. Tmobile and Htc need to release a os update.
Sent from my HTC Sensation 4G using XDA App

Touchscreen goes crazy - Unusable phone

Hi everyone,
I bought a Oneplus One in past July with enthusiasm.
After few days of use, began the "ghost swipes" issue (as every owner of the One) and multitouch issues (my phone is basically recognizing 1 finger at the same time) preventing any pinch to zoom or notification expand gesture.
But that's not the worst, after few weeks of use, began the most annoying issue I ever had on a device : my touchscreen is going crazy detecting contacts on the touchscreen by itself.
This issue began slowly but is getting worse over time. I noticed that the issue appears only after keeping my phone on my pocket for a while... I need to wait up to 10 mins after taking it out for the problem to disappear.
At first, a simple reboot was temporary the issue but not anymore. It's simple, I only can use my phone 10% of the day... During the remaining 90% it calls numbers, takes photos, deletes messages by itself...
Watch this video, it speaks for itself :
I do not know if anyone else has the same issue or not and I can't determine if it is a software problem, a hardware one or a combination of both...
I opened a support ticket on Oneplus website (but it seems I won't have answer before a few weeks... ) and I don't even know if they will accept doing a swap (OPO support is one of the worst I know).
What's sure is I am really disapointed by this device, whatever its price tag... And I won't recommend it to anyone and I won't give out my invites.
Guys, don't buy this phone and wait for the next Nexus device with which you'll have a high quality device at a decent price...
I let them a little while to find a fix to this situation and if nothing comes, I'll buy another one and use all means at my disposal to be refunded (the French law is quite helpful in the field).
.ant1
There are many users facing this issue. Check around the forums you'll see numerous threads about this issue, you might also find some tips to reduce the issue.
AFAIK this is as of yet not permanent fix for this issue, but since i dont have this issue i havent been following it so i might be wrong. Good luck though.
Google "bacon 55"
Sent from my OnePlus One using Tapatalk VIP
The only solution is to RMA the device. Took me 6 weeks of haggling with One Plus but finally the RMA is in process.

Screen Flickering

I've read a few threads on the screen Flickering and there doesn't seem to be any resolution .
I'm on my 3rd tablet now (thanks best buy accident damage warranty!) And this one is flickering worse lately than ever. I updated to the latest firmware, yesterday only to boot up to horrible bouts of flickering during the setup screens.
The odd thing is, there seem to be no consistency to it. Some days it's so had I can't even use the thing, other days it doesn't happen at all. I use the tablet every day for notes or PDF viewing. I've used it with no magnetic cover (totally naked) and with the cover.. doesn't seem to change the occurrences.
I've turned overlays on/off force gpu render on/off.. nothing seems to fix it. Sometimes changing the overlay will reduce the flickering other times it doesn't affect it at all.
I hate to say it, but if I can't resolve it, I'm going to be forced to move to the surface 3.
I'm an electrical engineer and I've done as much trouble shooting as I can think to do.. but I've come up empty handed.
Anyone else have these problems? Has anyone found a definitive fix?
I sent mine back 3 times. The first was a reset. Thanks for wasting my time. The second was a motherboard and that didn’t do it. The third time they did a motherboard, digitizer, and usb port. It's finally stable and back to normal. After 5 trips back, the BB warranty triggers a new unit. Check if it triggers a refund.
I get it occasionally, so far I'm able to resolve it by booting into custom recovery (TWRP) and clearing dalvic to allow all apps to rebuild. Sometimes this resolves it for a few days, sometimes a couple of weeks. Its a repeatable "fix" that makes me question if the issue is related to memory or trim or something like that. Kind of reminds me of how with the first generation nexus 7s one would see slow downs after a while and filing storage with fake data then deleting it would improve performance for a while.
I'm definitely not a tender user of the device. I go back and forth between multiple ROM's and kernels on a daily basis testing what is testable, and unfortunately also what is not. Anyway, even though mine was bought as refurbished on eBay, I have never had any issues like the ones you describe. More specifically, I have never had any issues what-so-ever, that was not created due to my own ignorance. To me the device seems indestructible.
Besides, I would hate to be in the place of my device, or I would definitely have turned schizophrenic. Should I feel bad about pushing it through all this?
Because we're trying to figure out if it's related to a specific device type, which one do you have? P900, 905, 907A or another?
ShadowLea said:
Because we're trying to figure out if it's related to a specific device type, which one do you have? P900, 905, 907A or another?
Click to expand...
Click to collapse
P900 wifi. Us version bought at best buy.
Today the tablet has been rock solid, I have literally done nothing between when it was flickering like mad and now.
I wonder if it might be related to some kid of data transfer. either over wifi, or when data is written or read from storage or SD card. I've take then SD card out to eliminate that as the problem.
Mine was P900 from BB
Issue lies with the screen.
This happened with me I sent it back to Samsung, 3 times. They seem to have finally got it right. They replaced the battery and then the display screen. Now it appears to be working I will let you know after a month if it is still good. They also told me that they will not replace the device even though I bought it and the issue was right from the start. Not even 6 months old. When working the device is excellent.
Ah, so now we know for sure the battery is replaceable. That's good news. Maybe someday our batteries will no longer hold a charge and we can replace it. Now for a good video on tear down and what tools to use to do that and where to get a replacement battery. I know it's early for most of us but someday......we will have to replace that battery. I'm one of those that keep my toys (computers/laptops/tablets/phones,) for many years.
Mine is running like new since last service. Getting the BB Geek Squad warranty has paid for itself already. I get 2 years on anything over $500.
Mine is a p900. I purchased from samsung website. Mine has been doing it fresh out of box. So bummed.
Ive had my 12.2 since march and it recently started flickering. It seems to tuen of the screen for a millisecond especially when lots of refreshes happen. Like scrolling a pdf. A few days back it was bad. Now it has gotten better and I havent noticed anything.
{Diemex} said:
Ive had my 12.2 since march and it recently started flickering. It seems to tuen of the screen for a millisecond especially when lots of refreshes happen. Like scrolling a pdf. A few days back it was bad. Now it has gotten better and I havent noticed anything.
Click to expand...
Click to collapse
My P900 has just begun flickering exactly as you describe. So I should just be patient and hope it goes away by itself?
I'm flickering again. Turning the screen brighter is what triggers it for me. Returning to stock just to get it back and have it flicker again to hit the magic 5 returns may be what I have to do.
https://youtu.be/CvxbVft69Kg
I just followed this guide. Its been a week now, not had any flickering since I did it.
Manya3084 said:
I just followed this guide. Its been a week now, not had any flickering since I did it.
Click to expand...
Click to collapse
Lifting the motherboard only temporary close the gaps of cracked battery connector. The permanent fix need to do: re solder the battery connector.
Look closely under magnified glass or microscope , you'll see the cracked solders. You can test by pushing the connector slightly, a bad one will move easily or lift off from its solder joints.
This video was removed from the poster after I pointed out his guessing solution. Flickering screen has nothing to do with LCD connector on the motherboard.
Lifting mother board actually you're applying pressure on the battery connector from rear cover.
I have had my P900 sent to Samsung service twice without having the screen flicker fixed. I thought this was a known problem and that Samsung themselves should be aware of it? Maybe I should supply some XDA links next time...
Skickat från min SM-P900 via Tapatalk
bluebirch said:
I have had my P900 sent to Samsung service twice without having the screen flicker fixed. I thought this was a known problem and that Samsung themselves should be aware of it? Maybe I should supply some XDA links next time...
Skickat från min SM-P900 via Tapatalk
Click to expand...
Click to collapse
Depend on where you send for service, they know how to fix it now. Service Centers actually are contractors provide services for Samsung and others, the fact that most people don't know.
http://forum.xda-developers.com/showpost.php?p=59573206&postcount=100
It Works. Battery connector replaced. Smoooooth
After 2 visits to Samsung , my unit finally works fine.
Motherboard and LCD were changed first time. But issue persisted.
Second time, battery connector was replaced. Since then it has worked very very smoothly.
Beut said:
Depend on where you send for service, they know how to fix it now. Service Centers actually are contractors provide services for Samsung and others, the fact that most people don't know.
http://forum.xda-developers.com/showpost.php?p=59573206&postcount=100
It Works. Battery connector replaced. Smoooooth
After 2 visits to Samsung , my unit finally works fine.
Motherboard and LCD were changed first time. But issue persisted.
Second time, battery connector was replaced. Since then it has worked very very smoothly.
Click to expand...
Click to collapse
Thanks, missed that other thread. Next time, I'll send them an en explicit request to replace the battery comnector, and refer to those two threads.
Stefan
Tapatalked on some kind of Samsung tablet

Screen splitting, tearing issues

Anyone experienced this? Phones just out the box, got my apps installed and was testing the phone out. Screen splits and looks like it's overheating. Assuming it will have to go back for an exchange.
Get it replaced
Ducter said:
Anyone experienced this? Phones just out the box, got my apps installed and was testing the phone out. Screen splits and looks like it's overheating. Assuming it will have to go back for an exchange.
Click to expand...
Click to collapse
Definitely not right. Take it back for a replacement.
Finally got the phone exchanged with T-Mobile, new one works fine but man does it get hot. I've had warm phones before but this one, especially during setup got so hot that I was worried about something internally melting. I actually shut it down till it cooled off then finished setting it up. I think whatever thermal throttling LG has setup for the phone is not conservative enough. I read where others have had concerns over the temperature this phone runs at and now understand those concerns. Heat is an electronics device enemy, this phone under setup or heavy use has a lot of them.
Most modern phones get hot now. Samsung Galaxy get so hot you can barely touch them when GPS is running. While I love the features these phones have, I'd sacrifice some screen resolution for better battery life and performance. Why we need quad HD screens this small I'll never know.
Sent from my LG-H830 using Tapatalk
Ducter said:
Finally got the phone exchanged with T-Mobile, new one works fine but man does it get hot. I've had warm phones before but this one, especially during setup got so hot that I was worried about something internally melting. I actually shut it down till it cooled off then finished setting it up. I think whatever thermal throttling LG has setup for the phone is not conservative enough. I read where others have had concerns over the temperature this phone runs at and now understand those concerns. Heat is an electronics device enemy, this phone under setup or heavy use has a lot of them.
Click to expand...
Click to collapse
My V10 gets hot fast, even when just downloading or updating apps. My G5 doesn't get too warm really at all. It depends on the phone you get I guess. It sucks. A lot of people said their V10 didn't get hot, but here mine does. I guess it's just what you end up with. I WISH they all came the same or that companies would do a little more quality control. I've returned a lot of devices in the past for different problems but it seems there is never a "perfect" one.
Sent from my VK815 using XDA-Developers mobile app
Ducter said:
Anyone experienced this? Phones just out the box, got my apps installed and was testing the phone out. Screen splits and looks like it's overheating. Assuming it will have to go back for an exchange.
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Mine got the same issue after 4 months of having it. I have a rooted phone, so i can forget about t-mobile replacement. Any idea if it is a hardware or software thing? Should i get a replacement display?
Thanks
Zaynoun said:
Mine got the same issue after 4 months of having it. I have a rooted phone, so i can forget about t-mobile replacement. Any idea if it is a hardware or software thing? Should i get a replacement display?
Thanks
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I would put the phone back to stock. Call T-Mobile and tell them what happened, I've exchanged Samsung phones that have been rooted and tho I've flashed back to stock knox was tripped and they have never said a word about it. It's clearly a hardware issue and rooting it can't cause that, I can't say if it's policy or not but T-Mobile has always been fair with me, I imagine if the issue was in somehow related to rooting they might say something but haven't ever with me, it's always been hardware so I can't say.
Here's what happened with mine
Called them, told them what's happening and I had to pay $20 for the exchange. I had ordered mine by phone so that's the route I had to take, they mailed a new one to my local store, I went to pick it up and they inspected my original phone for cracked screen, water damage or signs of abuse, they never even turned it on to check bootloader or anything. We swapped phones and I was on my way.
This should help you also, when I originally called in the rep asked if I could send him some pictures of the phone so he could put it on file should this become an issue, which I did. I sent numerous pictures and screenshots so hopefully the next in line doesn't have any issues.
@Ducter I'll give it a try. Thanks buddy.
Lost my T-mobile G5 to the dreaded screen tear just 2 days into owning it. I'm in Canada though so I'm probably screwed for a replacement.
How to fix LG G5 Screen Split issue using Heatgun.
Disassemble LG G5 using the link below.
https://www.youtube.com/watch?v=hveXdJLJEeU
Disconnect the Wifi Cable (Black One), Rear Camera, Front Camera.
Now with just the logic board, place it on a surface that won't melt.
It should look like the picture below. Warning don't take off anything else
https://imgur.com/a/gmp9Z
Turn on your heatgun and apply left right motion only concentrating on the cpu metal plate for around 15 seconds.
Do the same thing on the opposite side of the cpu plate.
Let it cool down for around 10 minutes.
Put it back together and it should work.
I did it atleast four times, first time it worked but failed after few minutes.
Second and third time was not working at all.
The fourth time I did it, it was working.
It's been a while and it still going.
Credits to the poster.
http://bit.ly/2f1knOL
****please disregard. Figured it out. Looks like six screws holding in the logic board also.
Thanks for sharing. I went to the original post and thanked there also.
I'm stuck trying to remove the logic board. I can see how the front camera comes off very easily. I can't find anything that looks like a black cable for wifi. Also can't figure out how to remove the rear camera. Any pointers?
Thank you in advance.

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