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HTC build quality issues - am I alone?

Hey guys,
I've just receieved my third HTC handset with what I'd consider to be a major issue.
HTC Touch2 in 2009 - would often power off during calls (probably due to WinMo). Hardware buttons quickly became loose after about a month of use, and the backlighting stopped working.
HTC Legend in 2010 - this phone is two months old and the top speaker is so broken I can barely hear somebody on a call. Everything crackles and pops and, according to people on the other end, they can barely hear me either. It's annoying as when I bought it the call quality was great but gradually the speaker got buzzier and buzzier.
HTC 7 Trophy - the most serious of the bunch. Yesterday, whilst web browsing, the phone displayed a still multicoloured screen of static. None of the buttons would work. After taking the battery out and restarting, the static re-appeared. I've managed to power on the phone since - you have to wait an hour with the battery out - but you get the same static lock ups when web browsing or using search after about five minutes. Having had a similar experience on my laptop, it looks to me like a GPU failure.
Am I the only one who has experienced incredibly shoddy hardware quality control from HTC? I'm going to have to replace the HTC Trophy and, at the moment, I'm starting to seriously question going with an HTC. The touch2's button issues were forgiveable because that was relatively cheap, the Legend's speaker was incredibly annoying but the Trophy's GPU failures are completely unforgiveable IMO. They render the phone completely useless.
Am I just unlucky or have others experienced similar concerns?
Cheers

My Hero has been fine, along with my touch... Although that met a washing machine in the end

Finally ~ Someone With A Similar Issue
Finally, someone that doesn't purely worship HTC... Although I haven't experienced issues to the magnitude of your's, I haven't been 100% happy with my phone since the day I bought it. I have a HTC Desire, and I got this phone in confidence after reading many reviews about how good the phone was, these reviews were clearly written from people with 0% experience with the phone.
I will number the issues I have had with the build quality of this phone...
1) The case on the back of the phone, has only ever been took off about 4 times, I have never dropped my phone or anything, however it starting to come off, yes, I can take the back of my phone off, without using the finger slot.
2) The screen is so easy to scratch? It was in a pocket with an Asthma spray, and there was no vigorous shaking of my pocket, yet somehow the screen just completely f****d up man... wow.
3) This is probably the worst issue I have. Every time HTC releases an update for my phone, I run into some sort of issue. I got my phone in May/April 2010 (it's on Orange UK however de-branded and now due to update issues, running a custom ROM) and immidiatley I found that an update had been released. After downloading the update the phone started to install the update, however it restarted and nothing happened. Left it for about an hour, nothing... So yes, I did the worst, took the battery out and messed it up completely. The shop I got it from forced me to send it to HTC, it took them 5 weeks (VERY poor customer service) and when I got it back they had barely fixed it, as when I turned it on, it finished installing the update?
4) I have had some other software issues, such as the system occasionally locking up and having to remove the battery to get anything to work. Occasionally the screen will lock up, like I won't be able to click any icons, however I'll be able to swipe from screen to screen, and it really can be quite annoying. As far as battery goes, it will last me an entire day, but will require a charge at the end of the day.
However, I think me and you are in a minority. I'm 14 years old, and I talked my Dad into buying a HTC Desire HD. He hasn't had a single problem with his, it installs updates perfectly without and issue, and the software performs seaming-less (except for a problem with a process that took up 80.9% of the RAM, fixed by turning the USB Debugging on?) So I believe HTC are good, theres just a few really, really bad apples in there, and unfortunately HTC won't admit this, and don't want to do anything about it... I hope I helped, I'm fairly new on here...
Cheers, Michael.

Well guys,you are a minority indeed.This Tuesday I received my Desire HD,which is my fourth handset from HTC.I have had a Diamond,a Hero,a Desire and now the Desire HD.The only problem I ever had was with my Diamond which,after one year and a half took some water in it without getting exposed to any water,but it was because the climate here is very humid.Other than that I have never had an issue.And I am no fanboy,if I had problems I would change without second thought.
I'll just tell you that a friend of mine punched my Desire HD with his full strength(don't ask why) while it was in my pocket.I thought the phone was done for,scrap,but the phone is like nothing happened.My friend's hand wasn't so lucky however,it still needs ice!

[Q] Whats the problem?

I see people on the forums posting all these issues . I never had any . I use my g2x everyday for school . The battery life is pretty good too i was able to get 70% still even through usage in school. I 1st had a nexus one it was a great phone but it had little memory for apps even when i had a sd card . I personally think the g2x is a great phone. It has plenty of memory space the screen isn't that bad compared to some devices. Although it didn't come with a sd card or earphones which is pretty bootleg to me but i have the phone and its great. So whats up with all these problems?

Mines perfect too but it is the 4th one. It's a shame it takes 3 returns to get a perfect phone.

riceaznboi said:
I see people on the forums posting all these issues . I never had any . I use my g2x everyday for school . The battery life is pretty good too i was able to get 70% still even through usage in school. I 1st had a nexus one it was a great phone but it had little memory for apps even when i had a sd card . I personally think the g2x is a great phone. It has plenty of memory space the screen isn't that bad compared to some devices. Although it didn't come with a sd card or earphones which is pretty bootleg to me but i have the phone and its great. So whats up with all these problems?
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Well, obviously some people have genuine issues, but more than anything it's new phone syndrome. Everyone is looking over their phones, testing them, playing with them. Realistically, if you stare at anything long enough, you can find a flaw, and when someone points a minor, barely noticeable flaw they discovered on their phone out to someone else, they either see the same flaw and freak out about it too, or imagine it.

MWBehr said:
Well, obviously some people have genuine issues, but more than anything it's new phone syndrome. Everyone is looking over their phones, testing them, playing with them. Realistically, if you stare at anything long enough, you can find a flaw, and when someone points a minor, barely noticeable flaw they discovered on their phone out to someone else, they either see the same flaw and freak out about it too, or imagine it.
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While I do agree with what you stated I know in my case it is not just cosmetics it is a phone that is not functional and erratic. I am to receive a third one hopefully by Thursday. So far the first was unacceptable and the second was absolutely unusable. It is a shame as I really do like a lot of things about this phone.

Well i guess it is pretty normal, but i really just don't understand why you would point out a problem of your new phone that you paid your hard earned money for.

riceaznboi said:
Well i guess it is pretty normal, but i really just don't understand why you would point out a problem of your new phone that you paid your hard earned money for.
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So, if you bought a new car and it had issues you would just keep quiet?
I'm not trying to be an ass or anything, but what you just said makes no sense.
People are pointing out there issues to see if others are having the same problem and possibly find a solution to the problem.
It also helps people who have not yet bought the phone to see what kind of issues it is having to determine if they still want to get it or wait until they are resolved.

8 Hours in after a 100% with at least 3 or so plus hours now with Blue tooth on and sitting at 35% now listening to music still and going to try and kill it before I'm off at 9. Let alone im twittering and using the 4g net to look at some things from twitter.

I'm not saying to keep quiet or anything but i see a ton of problems and yet i have no issues what so ever.

I just exchanged for the 2nd time today, and I am now on my 3rd g2x. The first one had light bleeding, and rebooted over 10 time the first day.
2nd one had the light bleed on a black screen, and a brown stain across the bottom of the screen when on a white background, and 3 dead pixels. The brown stain was very noticable, and anyone I showed the phone said something before I pointed it out. Worst, the gps couldn't lock my location to save its life. One day I kept trying for 40 minutes and the g2x never locked the location, even after factory resets and several reboots. I had to get on WIFI to make it work. Today it would find a location, but it was almost a mile away from me. It continued doing this throughout the day as I went to other locations. So I returned it.
Just opened up my 3rd one. I'm told they just got a new shipment today, and it's out of that shipment. My hopes are high! I turn on the phone, I tell myself this is the one. This one is going to have a display that doesn't bleed. Wouldn't you know i'm greeted to backlight bleed. But this one is worst than the pictures on the forums, and by far worst than the first 2 phones.
I'm beside myself. The phone runs so smooth, and I really want a dual core stock android phone. But between the reboots, the bleeding screen, the dead pixels, the gps that doesn't work, I think it's time to throw in the hat.
I'm trying one more time, but this time i'm going to pay the restock fee, and go to a different store. If this one is bunk, that's it, i'm done. I'm waiting for the next "super phone". I read a lot about the nexus one having major issues when I got it (ordered the day it came out), but I never had any. Maybe this is just a luck of the draw thing, and i'm exceptionally unlucky this time. But it seems a lot of other people on these forums are having the same issues.

Not a single issue for me..perfect coming from a vibrant..

I'm having a problem with the external sd card on my phone. Its locked up, not locked, like password, but locked as in it says its a read only filesystem, and no matter what I do I can't edit the files or the permissions. can some one please give me some ideas on what I can do?

Im ecstatic that I finally made the switch to Tmo last week, just for this phone. Ive been with ATT, and their Android lineup, which imo, Captivate is the only one worth hanging on to.
Ive been watching Tmo for the last 3 years get the G1, N1, Nexus S, and now the G2x. Had enuff, and left ATT last week. Got out of one ETF, but still ended up with $345 ETFs on other 2 lines. And I dont regret it one bit so far. Even went on a Craigslist selling spree of all my ATT Androids except my Cappy (loved that phone).
Sent from my LG-P999 using Tapatalk

No issues here ... on my 4th g2x though.
I agree that some people are just nit picking their phone, but that's ok - they spent a lot of hard-earned cash on this phone and they should get one that acceptable to them.
My first 3 had major issues:
1st one had the brown "stain" across the bottom of the screen and along the entire right side.
2nd one had reception, wifi and data connectivity issues.
3rd one started FC ing every time I touched the Android to set up the phone and if I skipped initial setup so I could connect to wifi. If I did get it set up, then it was just wonky - random reboots, lockups that required a battery pull, a couple of factory resets because I got stuck in the "checking system" bootloop. !Oy vey!
My 4th g2x is acceptable. Minor lcd bleeding, but I only notice it on the splash screen and the boot and power off animations. Can't see it when playing games or watching a movie in a dark room, so I'm ok with it.
As someone said earlier, its a shame it takes so many "attempts" to get an acceptable phone. But, to T-Mo's credit, at least they are doing what they can to make it right. They've been good to me about the exchanges and never really hassled me about any of them.

Mine is fine.
LCD backlight breeding is minimal and it's not enough to bother me, but ogg vorbis tag problem is more important.

Minimal backlight bleeding. Everything else is great.

Mines fine. One reset once... hasn't happened again and its been quite a while... love this phone
Sent from my LG-P999 using XDA App

hardware or software
After all ur exchanges, did u get a feeling that this might be an hardware issue? (I know lcd bleeding is but.. all the other issues). Then i think it is ideal to wait out for an update from t mo or google or some custom dev for fixing all these issues right? I know when u have an option to switch , we go for it but just chkng if it is becaus of hardware that we are bound to do that...

riceaznboi said:
I see people on the forums posting all these issues . I never had any . I use my g2x everyday for school . The battery life is pretty good too i was able to get 70% still even through usage in school. I 1st had a nexus one it was a great phone but it had little memory for apps even when i had a sd card . I personally think the g2x is a great phone.
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I completely agree I love this phone
riceaznboi said:
the screen isn't that bad compared to some devices.
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I personally think that the screen is great, my girlfriend has the Samsung Droid Charge and although its a bit sharper I think the display on the G2x is nicer than that AMOLED on the Samsung Droid Charge.

Constant Reboots and Glitches Making Me Crazy!!!!

I am loving this phone, but these issues are killing me! Anyone else thinking of keeping this thing until the Sensation comes out, and then swapping it out? I bought my G2X on May 8th, so I am hoping to refund and get the Sensation as long as that's the release date. LG really needs to fix this or I think a lot of us will be kicking this thing to the curb.

have you not yet heard that a patch is on the way? I'm thinging no...

regP said:
have you not yet heard that a patch is on the way? I'm thinging no...
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I'm not too sure about that. I literally just called LG Electronics after I posted this thread and they told me that this is not a "known issue" with this device. OMG really??? I asked the Rep to Google it herself, and she will see 1000's of complaints from consumers, she told me LG doesn't pay attention to blogs???? So how is a patch coming if they are denying there is even an issue? Call for yourself 800-243-0000. They kept telling me that I must have dropped it or submersed it in liquid. TERRIBLE customer service!!! I most likely will be returning this thing today. I am a man with a sour taste in my mouth now.

Exchange it until u get the sensation, this is my 3rd phone with the same problem.
Sent from my LG-P999 using XDA App

the fix is coming. every phone launches with bugs. don't believe it? return your phone.
didn't you really need to start 2 threads about this?

Flash CM7. No reboots at all.
I didn't have reboots running stock 2.2 but try CM7. If you still have reboots on a rom that is not based on LG's build, then you have a faulty phone. If CM7 fixes your reboots, then you know it is just buggy software.

player911 said:
Flash CM7. No reboots at all.
I didn't have reboots running stock 2.2 but try CM7. If you still have reboots on a rom that is not based on LG's build, then you have a faulty phone. If CM7 fixes your reboots, then you know it is just buggy software.
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+1...logic. I am ashamed that didn't cross my mind.
I haven't had problems (aside from one reboot two weeks ago) so, the problem isn't universal. I would trade it in until I got a stable one...IDK.

Just something that i have observed in the past few days... I have recently come back to toledo ohio from phoenix arizona... the major difference between these two places is that in tempe specifically, I had 4g nonstop and everywhere i went whether it was way out in gilbert, north phoenix or out in goodyear, however back home here, I live on the outer fringes of sylvania and my signal is horrible and it was the same crap on my nexus one... I am happy with 2g but typically it is GPRS or just no signal at all, thank god for wifi-calling!
Ok so back in AZ, I never had any reboot problems or battery pulls after charging... I bought the phone on the 20th of april and I think i had 1 reboot and 1 battery pool within the first 24 hours of having the phone, no big in my opinion... Since I have been back wednesday night i have had 4 random reboots and just this morning I had to pull my battery. Strange thing was when i put it back in the battery was at 89%... my battery monitor says it was fully charged then there was a sudden drop, so i charged it back up again....
I am wondering if my changed cell signal and strength has caused these issues... if you are having reboot problems what is your cell signal like on a consistent basis?
I have been running on EB1.0.2 since I has been out

I just posted how to fix the reboot problems. Tested!
http://forum.xda-developers.com/showpost.php?p=13770645&postcount=13
That would be a good test. Someone having reboot problems to put the phone in 2G only and give it a few days.
I travel for work and never had any problems outside of using the leaked Gingerbread build. I suspect the Kernel is the issue and something in the software is causing the reboots. Since the leaked gingerbread didn't come with a kernel, it only worsened the problem.
Anyway, give my method a shot and see if the problems still exist.

player911 said:
I just posted how to fix the reboot problems. Tested!
http://forum.xda-developers.com/showpost.php?p=13770645&postcount=13
That would be a good test. Someone having reboot problems to put the phone in 2G only and give it a few days.
I travel for work and never had any problems outside of using the leaked Gingerbread build. I suspect the Kernel is the issue and something in the software is causing the reboots. Since the leaked gingerbread didn't come with a kernel, it only worsened the problem.
Anyway, give my method a shot and see if the problems still exist.
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Nice! Will give it a try now. Thanks!

Even with CM7 I was getting the constant reboots and freezes on two different phones, both of which have been returned.
I tried to like the phone as hard as I could - but those problems were a definite deal breaker.
If they can get them resolved, I may go the G2x route again but I fear the problem is more due to lack of quality control than just a software glitch.

Straight from the LG Forum Site:
Posted by Wwax on 06 May 2011 10:36 AM:
First time i saw LG's official statment was on 19 of April.. Sooo ANYONE got the "FIX" yet?
"LG is aware that certain Optimus 2X customers are occasionally experiencing random device shut-offs. The Nordics have been one of the first markets to sell Optimus 2X and we have sold a substantial amount of units. The return percentage is low and within the error marginal, so this issue only affect a limited number of customer. However, LG regrets the inconvenience this has caused.
We have determined the cause of the problem and have developed a software update to remedy this. The update is currently being rolled out in partnership with carriers. Dates of update availability will be determined by individual carriers. LG is committed to providing quality devices and is working hard to ensure that users have a consistent and convenient smartphone experience. Again, our apologies for the inconvenience."
Posted by LG Product Pro on 06 May 2011 12:56 AM:
I can't speak for the Optimus 2x since it's an international release and I only deal with the US phones released in the states.... But the G2x update should be just around the corner, from what I have heard.

SoFaKiNgStOkeD said:
I am loving this phone, but these issues are killing me! Anyone else thinking of keeping this thing until the Sensation comes out, and then swapping it out? I bought my G2X on May 8th, so I am hoping to refund and get the Sensation as long as that's the release date. LG really needs to fix this or I think a lot of us will be kicking this thing to the curb.
Click to expand...
Click to collapse
My first G2x had no reboot problems, no battery problems, etc. Only issue was bad backlight bleed. Exchanged and 2nd phone had almost zero backlight bleed, but gets warm pretty quick compared to the first one, self reboots at least twice a day, bluetooth to my car now only works sporadically, wifi disconnects itself after screen shuts off, etc.
Third phone sent was the worst of the three. I'm keeping the 2nd one a day before my remorse period is up and doing a full refund which is 5/29. Waiting to see what Sammy will announce on 5/24 as far any US release announcements.

I've had zero reboots on mine, still on stock froyo but rooted and bloatware frozen. I've only had two freezes since I've got it but it was usually right after I installed some app and had it running along with a bunch of other ones. But the thing is I'm constantly killing tasks. After coming from Nokia N900 and symbian N8 seeing android constantly leaving tasks open with no exit option on every app drives me nuts.

SoFaKiNgStOkeD said:
I am loving this phone, but these issues are killing me! Anyone else thinking of keeping this thing until the Sensation comes out, and then swapping it out? I bought my G2X on May 8th, so I am hoping to refund and get the Sensation as long as that's the release date. LG really needs to fix this or I think a lot of us will be kicking this thing to the curb.
Click to expand...
Click to collapse
My phone has stopped rebooting ever since I've disabled the GPS. It used to reboot randomly, however ever since I've disabled the GPS I have no issues. It is a software problem it will be fixed with software update. Give it a try-hopefully it will help you as well

This is my 3rd phone and they all reboot or freeze with gps, wifi disabled.
Sent from my LG-P999 using XDA App

Picked up my 3rd G2x yesterday - immediately flashed to Bionix, had no troubles... until...
I plugged it in to charge overnight.
I woke up this morning and it was hard frozen, hard to pull the battery.
Ok guys - I'm at a breaking point here. I've tried every ROM available. I've tried the phones with and without any 3rd party software being installed. I've tried them all without GPS, bluetooth or WIFI turned on...
I guess LG doesn't want us doing a simple task like .... charging the battery. And yes, I was charging using the OEM charger. And when I woke up and found it locked up the battery was not warm.
I picked up this 3rd G2x out of sheer impatience for the Sensation but it looks like this one is going back too. I simply can't take this anymore.

JWhipple said:
Picked up my 3rd G2x yesterday - immediately flashed to Bionix, had no troubles... until...
I plugged it in to charge overnight.
I woke up this morning and it was hard frozen, hard to pull the battery.
Ok guys - I'm at a breaking point here. I've tried every ROM available. I've tried the phones with and without any 3rd party software being installed. I've tried them all without GPS, bluetooth or WIFI turned on...
I guess LG doesn't want us doing a simple task like .... charging the battery. And yes, I was charging using the OEM charger. And when I woke up and found it locked up the battery was not warm.
I picked up this 3rd G2x out of sheer impatience for the Sensation but it looks like this one is going back too. I simply can't take this anymore.
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so weird to me. I've had 3 and never had a reboot issue... I love this phone..

smashpunks said:
so weird to me. I've had 3 and never had a reboot issue... I love this phone..
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Must be nice

I agree, when I bought the phone the t mobile Rep told me GPS would freeze it until its updated. Although I've had one black screen freeze and one reboot on the charger, but if you think about the o2x, having LG state that it has a problem unlocking from the button (freeze where you must take battery out), reboots on charger... means they must be able to fix this as well. Not too worried, especially when they told me that when I bought it. Mine did freeze without GPS on though
Pecata said:
My phone has stopped rebooting ever since I've disabled the GPS. It used to reboot randomly, however ever since I've disabled the GPS I have no issues. It is a software problem it will be fixed with software update. Give it a try-hopefully it will help you as well
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Sent from my LG-P999 using XDA App

After 12 days issue surface

I have had the Sensation for 14 days and for the most part issue and trouble free. This morning I noticed it had rebooted on me. I thought oh well just a freak occurence. Than the volume went off completely and after checking all settings(they were all set correctly.) I did a hard reset and the volume seemed okay. A short time later the same volume issue surfaced again so I powered off and pulled the battery and rebooted. Once again all seemed okay. Then I noticed the lock screen did not want to unlock, after numerous attempts it finally did. This is starting to become the norm. Than the phone just went to the HTC screen (I guess it had rebooted itself again) and a reboot was just finishing up.The volume is now much lower than it ever has been(and it was too low to start with) . It seems as if the phone is just exhibiting issues by the hour. Has anyone else had this type of thing occur? I have just 5 days left in buyers remorse and this is my third one. The other two were just unusable, I must make a decision very shortly as to whether to ask for a replacement or just a refund. I really like this phone but am sort of shocked at how it went from no issues for almost 2 weeks to numerous issues almost overnight. Any input or help is certainly appreciated.

tenbeau said:
I have had the Sensation for 14 days and for the most part issue and trouble free. This morning I noticed it had rebooted on me. I thought oh well just a freak occurence. Than the volume went off completely and after checking all settings(they were all set correctly.) I did a hard reset and the volume seemed okay. A short time later the same volume issue surfaced again so I powered off and pulled the battery and rebooted. Once again all seemed okay. Then I noticed the lock screen did not want to unlock, after numerous attempts it finally did. This is starting to become the norm. Than the phone just went to the HTC screen (I guess it had rebooted itself again) and a reboot was just finishing up.The volume is now much lower than it ever has been(and it was too low to start with) . It seems as if the phone is just exhibiting issues by the hour. Has anyone else had this type of thing occur? I have just 5 days left in buyers remorse and this is my third one. The other two were just unusable, I must make a decision very shortly as to whether to ask for a replacement or just a refund. I really like this phone but am sort of shocked at how it went from no issues for almost 2 weeks to numerous issues almost overnight. Any input or help is certainly appreciated.
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Click to collapse
Can't give you any real answer. All we do here is collect anecdotes. But I saw something similar. My phone was perfect for 5 days. Then it was sitting on a table and rebooted spontaneously. After that it seemed fine. A day later when I tried to play a video, regardless of the app, all I got was a black screen. Reboot didn't fix it. Battery pull did fix it. Until the next day when it happened again. Formatted the SD and that "fixed" it until the next day when the phone just beeped once and died completely. As in door nail dead. No lights, nothing. Swapped the battery, plugged in the charger, nothing. So it's in the process of being replaced.
Whether those events are connected, or represent some pattern of accumulating problems and eventual death, who knows. Hearing reports like this is not reassuring, but we have no idea if the failure rate is 1 in 100, 1000 or 100,000.

Hi,
do you remember the last application you installed before issues started? Maybe removing it will solve your problem.
Greetings
Yasso

Id return it and get a new phone.

samnada said:
Can't give you any real answer. All we do here is collect anecdotes. But I saw something similar. My phone was perfect for 5 days. Then it was sitting on a table and rebooted spontaneously. After that it seemed fine. A day later when I tried to play a video, regardless of the app, all I got was a black screen. Reboot didn't fix it. Battery pull did fix it. Until the next day when it happened again. Formatted the SD and that "fixed" it until the next day when the phone just beeped once and died completely. As in door nail dead. No lights, nothing. Swapped the battery, plugged in the charger, nothing. So it's in the process of being replaced.
Whether those events are connected, or represent some pattern of accumulating problems and eventual death, who knows. Hearing reports like this is not reassuring, but we have no idea if the failure rate is 1 in 100, 1000 or 100,000.
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Click to collapse
Thanks for the kind and informative reply. I am just totally flabbergasted at what has occurred with it the last 2 days. I have done factory resets - hard resets-battery pulls etc and weird and wild things continue to happen. I just had it go to the white HTC screen while using an app with no warning or notice( I believe it had rebooted again on its own.) The most puzzling is the volume going from its normal weak state to no volume to partial volume etc. Also in Manage Applications the majority of the time I go into change or delete an app it is not responsive and I have to go in 2 or 3 times for it to respond. Talked to a friend of mine at a T Mobile retailer a few moments ago and she said she had purchased a Sensation when they got their stock in and after 3 days got a refund. They were shipped 35 and had only sold 3 (hers included) and all three had been returned for a different phone. I am just amazed. I am at a BestBuy where I am playing with the EVo3D and it just seems smoother and faster and the volume even sounds louder. I wonder if another replacement of this phone will do any good, this is my third one and I thought this was solid.

yasso992 said:
Hi,
do you remember the last application you installed before issues started? Maybe removing it will solve your problem.
Greetings
Yasso
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Click to collapse
Yes i removed the last 3 apps I had installed(2 were GPS related mileage tracking apps) and an HTC widge(quick recorder). Still wierd issues and touch screen is now becoming erratic. It just changed ring tones on its own!! Went into music app and when I hit play it just spins and does nothing.

Just called CS rentention dept and they are sending out a replacement phone but did say that random reboots and overheating and touchscreen issues have been acknowledged by HTC but not the volume issues. I hope that this will be a solid unit(and stay that way). I have read on other threads that the replacments(new ones) coming out now seem to be issue free( or at least only minor issues).

returned
i had same issue and returned mine model 5/31/11 15 got new one 6/6/11 16 and is flawless SO happy to gotten a good one...the guy at the store said same model that failed on me, that out of 100 sold 1 person besides me had bad pick of those dates. seems its not the date or 15 16 model but a few in every batch is messed up...unfortunatley seems u had a bad pick 3 times already id go back play with one in store and exchange again...i could barely get courasel to spin on old one and on the newer one its snappy one flick and courasels no lock issue(my old one if it was on a table and u tried unlock, FAIL! untill u actually picked it up it would unlock(like a grounding problem) all those issues are out the window!
will try to post utube video of new one...some utube guy had evo3d vs sensation and was clowning on how the touch response was laggy on sensation compared to evo3d(looked like old model phone i had) new one would def give the 3d a challenge NOW!

fallenangel408 said:
i had same issue and returned mine model 5/31/11 15 got new one 6/6/11 16 and is flawless SO happy to gotten a good one...the guy at the store said same model that failed on me, that out of 100 sold 1 person besides me had bad pick of those dates. seems its not the date or 15 16 model but a few in every batch is messed up...unfortunatley seems u had a bad pick 3 times already id go back play with one in store and exchange again...i could barely get courasel to spin on old one and on the newer one its snappy one flick and courasels no lock issue(my old one if it was on a table and u tried unlock, FAIL! untill u actually picked it up it would unlock(like a grounding problem) all those issues are out the window!
will try to post utube video of new one...some utube guy had evo3d vs sensation and was clowning on how the touch response was laggy on sensation compared to evo3d(looked like old model phone i had) new one would def give the 3d a challenge NOW!
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Did you get a replacement at the store, or did you have to send in the bad phone first and have them send you a new one?

samnada said:
Did you get a replacement at the store, or did you have to send in the bad phone first and have them send you a new one?
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returned at the store i got it from tmobile store and asked them to try it out and did same on them and he brought out the newest dated one and we tried it out... this phone rocks now!

the top part is what people were saying about diff s/n# my old one said zt15
and the bottom date my old one was 5/31/11
...and other one was made in taiwan new one says made in china?! maybe thats a part of it

fallenangel408 said:
i had same issue and returned mine model 5/31/11 15 got new one 6/6/11 16 and is flawless SO happy to gotten a good one...the guy at the store said same model that failed on me, that out of 100 sold 1 person besides me had bad pick of those dates. seems its not the date or 15 16 model but a few in every batch is messed up...unfortunatley seems u had a bad pick 3 times already id go back play with one in store and exchange again...i could barely get courasel to spin on old one and on the newer one its snappy one flick and courasels no lock issue(my old one if it was on a table and u tried unlock, FAIL! untill u actually picked it up it would unlock(like a grounding problem) all those issues are out the window!
will try to post utube video of new one...some utube guy had evo3d vs sensation and was clowning on how the touch response was laggy on sensation compared to evo3d(looked like old model phone i had) new one would def give the 3d a challenge NOW!
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Same exact experience bro. I received my replacement yesterday with the date of 6/6/11 and there is just no comparison between the two, this second Sensation is amazing!
Sent from my HTC Sensation 4G using XDA Premium App

Pandemoniumone said:
Same exact experience bro. I received my replacement yesterday with the date of 6/6/11 and there is just no comparison between the two, this second Sensation is amazing!
Sent from my HTC Sensation 4G using XDA Premium App
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hello ole friend!!! glad to see u on these threads, NO comparison whats so ever! between old and new

fallenangel408 said:
hello ole friend!!! glad to see u on these threads, NO comparison whats so ever! between old and new
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Great to see you here as well! HTC has a way of making sure our paths continue to cross it would seem
Sent from my HTC Sensation 4G using XDA Premium App

Sensation is not sensation at all

It is bit worrying now reading all issues with Sensations
My Sensation 100% stock, today in the morning when i did unplug it from charge, phone screen was not responding at all. It would let me access to menu, but nothing else. After restart, everything seems to be working fine.
Feels like, putting it on Ebay and selling it and getting SGS2, which I sold to get Sensation.

ok if i understood it correctly, you sold SGS2 to get a Sensation and now selling Sensation on ebay to get back the SGS2 and for for me unknown reason felt like sharing this with us ... amirite?
i dont want to be rude i just dont get the point of this kind of posts ... srsly

epic fail.

I could never go back to a low resolution screen after having Sensation since US release date...the previous standard just doesn't cut it for web browsing and the like.

bakili said:
It is bit worrying now reading all issues with Sensations
My Sensation 100% stock, today in the morning when i did unplug it from charge, phone screen was not responding at all. It would let me access to menu, but nothing else. After restart, everything seems to be working fine.
Feels like, putting it on Ebay and selling it and getting SGS2, which I sold to get Sensation.
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Did you think about galaxy s2 and its issues with the yellow tint on the screen?
If you dont want the phone then sell it. otherwise get it off stock and get it rooted
quit whining and make your mind up!
It seems to me you are more inclined to the SGS2

I am not whining! and not trying to compare phones, but SGS2 used to run a lot smoother. I have to restart Sensation nearly every day. I had quite few HTC's in past, and never had issues with them. I hope it will be all sorted with update.
Get it rooted not option as well, in past few days so many post phone would not power up.

Sounds like you have a bad unit. Ever think of getting it exchanged?

hi my first post here. although i have been lurking a while. im kinda in agreement with the OP. my handset is giving the touchscreen issue too and i think HTC are very slow or have their heads in the sand on this.
the thing is i can get it changed but theres no guarantee that i wont get the same problem on another handset. HTC are not inspiring me with confidence here.
i previously had a desire which i gave to my son. i am now enviously looking at my sons desire wishing i had it back. i think as time time goes by HTC will lose a lot of custom over the sensation.
my sensation is working fine at the moment. but the intermittent fault could come back at any time. im rapidly losing faith with it.

I'm lucky, so far I've had no problems with my Sensation. However I sympathise with the people having the unresponsive screen issue. I wouldnt be happy at all if I was getting that problem after paying £400 cash for an unbranded sim free phone, and after looking at a poll on here where around half of sensations seem to have the problem,I Think its fair to criticise HTC here. After all its a high end expensive device not a £20 handset