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[Q] Screen Turns off on Vonage Mobile App

Hi,
I use At&T Atrix 2.3.6 with Rooted. When I use Vonage mobile app, after I dialed number, screen turn off (same behavior as normal calls) but problem is it never turns on until Call get disconnected. When I press Powerbutton all I see in bank screen (on Normal call this gives back screen, so we can choose dialpad or speaked). If I repress again phone get locked. Home button gives me home screen but i couldn't find a way to get the dialpad on vonage call screen. This causes almost ununsable vonage for customer care call.
I already contacted the Vonage app developer and suggested method is reinstall and restart which isn't working.
Is anybody else use Vongae successfully without this issue on Atrix-2? Any suggestions?
Thanks as always.
-Nambi

sazhagianambi said:
Hi,
I use At&T Atrix 2.3.6 with Rooted. When I use Vonage mobile app, after I dialed number, screen turn off (same behavior as normal calls) but problem is it never turns on until Call get disconnected. When I press Powerbutton all I see in bank screen (on Normal call this gives back screen, so we can choose dialpad or speaked). If I repress again phone get locked. Home button gives me home screen but i couldn't find a way to get the dialpad on vonage call screen. This causes almost ununsable vonage for customer care call.
I already contacted the Vonage app developer and suggested method is reinstall and restart which isn't working.
Is anybody else use Vongae successfully without this issue on Atrix-2? Any suggestions?
Thanks as always.
-Nambi
Click to expand...
Click to collapse
Hi Nambi,
My name is Tzahi Efrati and I'm from VonageApps, Vonage's mobile development center.
We had an issue with the proximity sensor several versions ago. However, we couldn't recreate it using any of our devices today.
Can you please make sure you're using the latest version (1.5.1)?
Thanks,
Tzahi

Hi,
Thank you for your reply. Its indeed 1.51 version I am using. My friend who uses HTC One V where its working fine. In Atrix2, we have default option of screen goes blank when initiate call and same happens in Vonga app, but pressing power screen won't get the screen as native Dialer does.. I tried deactivate --> uninstall --> Restart --Install already which also not helping.
Let me know if you need any more information....
Any body else using Vonage app in A2, please comment..

check your build.prop. there is some stuff there about the proximity sensor. you can try tweaking the values. I just saw a post on which they are in one of the rom threads in the dev section (romulus I think). check that out.
What rom are you on anyways?

lkrasner said:
check your build.prop. there is some stuff there about the proximity sensor. you can try tweaking the values. I just saw a post on which they are in one of the rom threads in the dev section (romulus I think). check that out.
What rom are you on anyways?
Click to expand...
Click to collapse
Yep, I also stumbled across same info on Romulus Rom thread and verified my build.prop which is same as stock.
I am on Stock 2.3.6 , Rooted though. I also installed the Bootstrapper to flash 1% Mod done by alteredlikeness.

sazhagianambi said:
Yep, I also stumbled across same info on Romulus Rom thread and verified my build.prop which is same as stock.
I am on Stock 2.3.6 , Rooted though. I also installed the Bootstrapper to flash 1% Mod done by alteredlikeness.
Click to expand...
Click to collapse
that shouldn't affect it, it is probably just a glitch with our device.

lkrasner said:
that shouldn't affect it, it is probably just a glitch with our device.
Click to expand...
Click to collapse
I am having the exact same problem - Atrix 2, latest stock rom (2.3.6), the screen goes blank the second I hit the call button and does not come back on until the call gets disconnected.
Tzahi, Any suggestions?

reCAPTCHA
sazhagianambi said:
Hi,
I use At&T Atrix 2.3.6 with Rooted. When I use Vonage mobile app, after I dialed number, screen turn off (same behavior as normal calls) but problem is it never turns on until Call get disconnected. When I press Powerbutton all I see in bank screen (on Normal call this gives back screen, so we can choose dialpad or speaked). If I repress again phone get locked. Home button gives me home screen but i couldn't find a way to get the dialpad on vonage call screen. This causes almost ununsable vonage for customer care call.
I already contacted the Vonage app developer and suggested method is reinstall and restart which isn't working.
Is anybody else use Vongae successfully without this issue on Atrix-2? Any suggestions?
Thanks as always.
-Nambi
Click to expand...
Click to collapse
I have a similar issue on my Samsung Note 3 when I use placing the call using WiFi/3G/4G setting. I have to restart the phone to disconnect from the call. The phone goes complete blank after I place the call using Vonage extensions app. I am very much frustrated as I travel a lot and thought this app would allow me to be in touch with others. Any help will be appreciated.

ijsethi said:
I have a similar issue on my Samsung Note 3 when I use placing the call using WiFi/3G/4G setting. I have to restart the phone to disconnect from the call. The phone goes complete blank after I place the call using Vonage extensions app. I am very much frustrated as I travel a lot and thought this app would allow me to be in touch with others. Any help will be appreciated.
Click to expand...
Click to collapse
Since this is an issue with the app you should email the developer.
[email protected]

[Q] Edge screen pops up while in other apps and won't go away

So I've had the Note edge for about a week now. Now all of a sudden when I'm in the messaging app or eBay or most any other app. If I accidentally activate the edge screen it will not go away unless I exit the app I'm using and reopen the app. I have the Samsung wallet case I don't know if that may have something to do with it I didn't notice it before the case. Why is there not a setting to time it out. JUST AS I TYPED THIS I GOT A NOTIFICATION AND THE DAMN SCREEN WILL NOT GO AWAY. Anyone else having this issue or how can I fix it. I may just trade it for the note 4 if I can't resolve this.

Kilo870 said:
So I've had the Note edge for about a week now. Now all of a sudden when I'm in the messaging app or eBay or most any other app. If I accidentally activate the edge screen it will not go away unless I exit the app I'm using and reopen the app. I have the Samsung wallet case I don't know if that may have something to do with it I didn't notice it before the case. Why is there not a setting to time it out. JUST AS I TYPED THIS I GOT A NOTIFICATION AND THE DAMN SCREEN WILL NOT GO AWAY. Anyone else having this issue or how can I fix it. I may just trade it for the note 4 if I can't resolve this.
Click to expand...
Click to collapse
There is a time out setting for the edge panel.
But what launcher are you using and have you tried removing the case and seeing if it happens.
Also what notification is it?

What launcher? What is that? Also I have not tried to remove the case and it does it in any notification or if I accidentally bring up the edge screen. and where is the time out setting

Kilo870 said:
What launcher? What is that? Also I have not tried to remove the case and it does it in any notification or if I accidentally bring up the edge screen. and where is the time out setting
Click to expand...
Click to collapse
Since your unsure I would say it's the stock one.
And the settings are under
Settings > edge panel > information stream > time out.
if that doesn't work you can try to go into
Manage application and find cocktail and clear the default.
It will ease your edge panel settings
Sent from my SM-N915T

I just did that and it's still doing it. I don't know what to do. Also does anyone know how to get rid of the annoying call time while I'm on the phone and doing something else in another app? It is always in the way

Kilo870 said:
I just did that and it's still doing it. I don't know what to do. Also does anyone know how to get rid of the annoying call time while I'm on the phone and doing something else in another app? It is always in the way
Click to expand...
Click to collapse
Move it out of your way.

There should be an option to remove it. That's stupid to have to move a box around the screen. I have been able to swipe it a few times and take it off the screen but I cannot figure out exactly how I did it. Also problem resolved on my other problem I had to factory reset. not a good sign after I've only had the phone a week.

update to lollipop problem

Hello everyone, after updating my at&t note edge to lollipop i have one issue and one concern...
The issue im having is that when i answer a call using the edge screen, im not able to put it on speaker mode nor on mute, how can i fix this?
And the concern i have is using the whatsapp app... for some reason i get a notification when my screen is on (when im using my phone), and i can dismiss it and everything... i looked into the whatsapp settings but notifications on the screen are all disabled. im thinking its a new setting on lollipop but cant find it. Can anybody tell me the fix?
EDIT: I also saw facebook messenger doing this

I had the same issue
m_reyna_16 said:
Hello everyone, after updating my at&t note edge to lollipop i have one issue and one concern...
The issue im having is that when i answer a call using the edge screen, im not able to put it on speaker mode nor on mute, how can i fix this?
And the concern i have is using the whatsapp app... for some reason i get a notification when my screen is on (when im using my phone), and i can dismiss it and everything... i looked into the whatsapp settings but notifications on the screen are all disabled. im thinking its a new setting on lollipop but cant find it. Can anybody tell me the fix?
EDIT: I also saw facebook messenger doing this
Click to expand...
Click to collapse
I had the same issue. Although after the update my husband can just tap the icons as usual, the update forces me to to press/hold it and slide up (to turn on) and down (to turn off)...DUMB, I know...but that's the way it goes. I hate it so much I bought a new note edge and have vowed not to turn on wifi to prevent the automatic-forced-down-your-throat-update to lollipoop---no typo; the update is POOP!
Hope this helps you!

Active Phone Call App Disappearing?

I am new to the OnePlus 8 on T-Mobile and I am having an issue where when on an active call the phone app completely disappears. Sometime i can find it again in the notification area and other times I cant find the active call at all. This makes it very difficult to switch to speakerphone or even hang up the call. Does anyone know why this is happening or how to fix it? I have never had this happen on an android phone before .
Thanks!

Are you using apps for notification LED ? like NotifyBuddy or similar ? i use this app and the phone goes all black and found it difficult sometimes.
Isnt the Phone app visible in Recent Apps list ?
for the time being unless someone really helps you solve the problem, you can enable Power Button Ends the call option from Accessibility settings to end Call easily with Power Button.

I am not using any LED apps. The suggestion about the accessibility option to end the call is a good one until I figure more out. Thanks for that tip!

peridoc said:
I am new to the OnePlus 8 on T-Mobile and I am having an issue where when on an active call the phone app completely disappears. Sometime i can find it again in the notification area and other times I cant find the active call at all. This makes it very difficult to switch to speakerphone or even hang up the call. Does anyone know why this is happening or how to fix it? I have never had this happen on an android phone before .
Thanks!
Click to expand...
Click to collapse
I had the same problem. After talking to OnePlus technical service they recommended me to do a factory reset from the recovery menu. I did it and never had the problem again.
Hope it helps you.

alberah said:
I had the same problem. After talking to OnePlus technical service they recommended me to do a factory reset from the recovery menu. I did it and never had the problem again.
Hope it helps you.
Click to expand...
Click to collapse
Thanks. Did you do any sort of restore after the reset or did you manually install al your apps, etc.?

peridoc said:
Thanks. Did you do any sort of restore after the reset or did you manually install al your apps, etc.?
Click to expand...
Click to collapse
Yes. Before the reset, I made a backup of the phone (the one that appears in the settings) that is stored in your Google Drive to be able to restore it later.

alberah said:
Yes. Before the reset, I made a backup of the phone (the one that appears in the settings) that is stored in your Google Drive to be able to restore it later.
Click to expand...
Click to collapse
Great. I will give that a try. Thank you!

FYI - That reset seemed to fix my issue as well. Must have been a carryover from my old phone causing the issue. Thank you for the tip again!

Phone app doesn't allow to answer calls.

Hello all,
Since the android 12 update that I haven't been able to answer calls using the main screen. I need to unlock my phone, swipe up to go the home screen and answering it on the status notification button.
I've tried clearing cache and data from the app and even the cache from the phone (In recovery). Haven't wipe data yet but would like to have this has a last resort.
Anyone has experienced this and knows how to solve it?
On another note does anyone use "Mobile data always on" on the dev options? I do but since the update to Android 12 that, although it does function the mobile data sign from the status bar is not there. Anyone with the same issue? Is it a bug or intended?
Thanks to all.

also with A12 but no such issue. try maybe to change call display to mini popup in Phone/Settings

raul6 said:
also with A12 but no such issue. try maybe to change call display to mini popup in Phone/Settings
Click to expand...
Click to collapse
Yeah popup works normally. Just can't answer when the call comes in full screen.