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[Q] Nexus 5 Dialer problem.

I have a weird bug/problem. On my nexus 5, whenever i hangup a phone call the end button and screen do not go away. The back button does not work but the home and recent apps does. Any help would be appreciated. I can upload a video of the problem. MODS: sorry if this is the wrong area. please move if necessary.

thepoetlives89 said:
I have a weird bug/problem. On my nexus 5, whenever i hangup a phone call the end button and screen do not go away. The back button does not work but the home and recent apps does. Any help would be appreciated. I can upload a video of the problem. MODS: sorry if this is the wrong area. please move if necessary.
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Click to collapse
Having the same problem! really annoying!!! Was not how Nexus 4 was or any other phone I have used. There have been settings on some dialers of what to do after hanging up, like return to dialer, return to call log or home screen. None on this built apparently.

bjjere said:
Having the same problem! really annoying!!! Was not how Nexus 4 was or any other phone I have used. There have been settings on some dialers of what to do after hanging up, like return to dialer, return to call log or home screen. None on this built apparently.
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Click to collapse
I don't know what happened but mine seemed to either fix itself or was fixed when i erased play store app data.

I have that problem too (see attached photo). It's getting pretty annoying. Any ideas?

thepoetlives89 said:
I don't know what happened but mine seemed to either fix itself or was fixed when i erased play store app data.
Click to expand...
Click to collapse
Had the same issue. This fixed it. Thank you.
Sent from my Nexus 5 using Tapatalk

oldmanwinter said:
I have that problem too (see attached photo). It's getting pretty annoying. Any ideas?
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Click to collapse
Try wiping play store app data.

I tried wiping the just the general play store data before and it didn't fix the issue. Just wiped all play related data: magazine, books, etc and it solved the issue. Thanks
Sent from my Nexus 5 using xda app-developers app

My problem is eve weirder when I call someone it takes me to the homescreen and still makes the call but I can't access the dialer thing where you can hangup and stuff and when I get a call I can't answer it because it doesn't show up it just rings
Sent from my Nexus 5 using XDA Premium 4 mobile app

I have this screen issue too from time to time, exactly like the screenie above...button is just black.
I will try this fix...
Sent from my Nexus 5 using XDA Premium 4 mobile app

3's&7's said:
I have this screen issue too from time to time, exactly like the screenie above...button is just black.
I will try this fix...
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Mine helped clearing the Google Dialer data.

randomnoob83 said:
My problem is eve weirder when I call someone it takes me to the homescreen and still makes the call but I can't access the dialer thing where you can hangup and stuff and when I get a call I can't answer it because it doesn't show up it just rings
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Click to collapse
i had the exact same issue, or more precisely :
I receive or pass a call. then, instead of going to the "in call" screen with the big red "hang up" button, i'm back to the home screen...
now this can happen, if i press the home button, but i don't. And if that was that, then first i would have the small "phone" logo in the upper left notification telling me i'm currently in call, and the "in call" screen would be accessible from the task manager, however the task manager displays absolutely nothing.... just like i wasn't making any call at all, except i can hear the person on the other side in my speaker.
Then i click on the big blue phone logo to get to the dialer screen, but i then get a screen which i never had before, with a black transparent background, proposing me to either use the default keyboard (if i click it i get the keyboard), either to "return to current call", and when i click it, i'm back to the homescreen... so the only way to hang up is to shut the phone down...
it's happened to me twice yesterday, but never before....
PS: just so we might find a common app that would cause the issue, i have installed on my N5 these apps :
dashclock
file manager
prochain bus
ridiculous fishing
sygic
today calendar
vlc
and thats all. Any of you have some apps in common ?

I also had the same issue during the first week or so...but with tym and aftr update the issue vanished!! Since 2014 i nvr faced this issue again!!
Sent from my Nexus 5 using Tapatalk

Different Dialer problem
Hi,
I am rooted running beanstalk. But before flashing had stock rom then Purity.
This problem happened after flashing Purity ROM.
When I make or receive a call, my screen goes blank and I cannot do,anything to wake the phone, unless the other party ends the call and then the screen may wake up if I touch the screen?!
Anyone else, please help.

bagou01 said:
i had the exact same issue, or more precisely :
I receive or pass a call. then, instead of going to the "in call" screen with the big red "hang up" button, i'm back to the home screen...
now this can happen, if i press the home button, but i don't. And if that was that, then first i would have the small "phone" logo in the upper left notification telling me i'm currently in call, and the "in call" screen would be accessible from the task manager, however the task manager displays absolutely nothing.... just like i wasn't making any call at all, except i can hear the person on the other side in my speaker.
Then i click on the big blue phone logo to get to the dialer screen, but i then get a screen which i never had before, with a black transparent background, proposing me to either use the default keyboard (if i click it i get the keyboard), either to "return to current call", and when i click it, i'm back to the homescreen... so the only way to hang up is to shut the phone down...
it's happened to me twice yesterday, but never before....
PS: just so we might find a common app that would cause the issue, i have installed on my N5 these apps :
dashclock
file manager
prochain bus
ridiculous fishing
sygic
today calendar
vlc
and thats all. Any of you have some apps in common ?
Click to expand...
Click to collapse
Exact same issue here. No app in common... Did you manage to fix it ?

Fixed mine by turning off developer options and then rebooting

Black screen on incoming calls

I have a very strange problem on my Nexus 5.
Some times when i receive an incoming call, i hear the ringtone, the device vibrates but i dont see anything on my display. Just a black screen, Also pressing the power button, i see the lock screen, unlocking the phone will not show the call either. if i select the dialer application i get the screen in the dialer with 3 options:
1) use touch tone keypad
2)return to call in process
3)add call
By pressing "return to call in process" nothing happens.
The problem is gone after restarting the device.
I read somewhere that this may be a proximity sensor problem due to screen protectors. I removed mine, and it continued having the problem.
Is there anything i can do to fix it [reseting the phone will be the last resort].
Thanks

I encountered this problem too, and now a new problem is my phone dead, cant turn it on.
any advice?
tsangaris said:
I have a very strange problem on my Nexus 5.
Some times when i receive an incoming call, i hear the ringtone, the device vibrates but i dont see anything on my display. Just a black screen, Also pressing the power button, i see the lock screen, unlocking the phone will not show the call either. if i select the dialer application i get the screen in the dialer with 3 options:
1) use touch tone keypad
2)return to call in process
3)add call
By pressing "return to call in process" nothing happens.
The problem is gone after restarting the device.
I read somewhere that this may be a proximity sensor problem due to screen protectors. I removed mine, and it continued having the problem.
Is there anything i can do to fix it [reseting the phone will be the last resort].
Thanks
Click to expand...
Click to collapse

danheng said:
I encountered this problem too, and now a new problem is my phone dead, cant turn it on.
any advice?
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Click to collapse
Can you get into bootloader so you can flash the factory image? Did you press the power button for about 10-15 seconds to force boot first.

Mine boots up as supposed to. Today i didn't have the incident.
Is this not a common problem?
Sent from my Nexus 5 using xda app-developers app

Are you running stock or a custom ROM and if so what rom. Also if you could pull a logcat it could be easier to diagnose.
P.S. have you tried clearing data for the dialer app.

i am suffering from this issu haswell.

After a week of no incidents today i had the same problem again.
I am running vanilla android 4.2.2 by Google. No root no custom rom...
Sent from my Nexus 5 using xda app-developers app

How can i have the logcat?
Also clearing dialer data will impact my call log history?
Sent from my Nexus 5 using xda app-developers app

tsangaris said:
How can i have the logcat?
Also clearing dialer data will impact my call log history?
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
If you are worried about losing your call logs, they can be backed up a ton of different ways. When I don't have root, I use this:
https://play.google.com/store/apps/details?id=com.riteshsahu.CallLogBackupRestore&hl=en
Very lightweight and easy to use.

es0tericcha0s said:
If you are worried about losing your call logs, they can be backed up a ton of different ways. When I don't have root, I use this:
https://play.google.com/store/apps/details?id=com.riteshsahu.CallLogBackupRestore&hl=en
Very lightweight and easy to use.
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Click to collapse
Thanks for the tip!
I was talking to my brother today (he is a Nexus 4 owner) and he told me that after updating from 4.3 to 4.4 he had the same problem. He could only solve it by restarting his device. So i guess, this is a dialer bug. Clearing dialer data i dont think will help..

@op do you got Truecaller installed or any other app like that?

Z3US911 said:
@op do you got Truecaller installed or any other app like that?
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Click to collapse
No nothing!
Especially on my Nexus 5, i dont mess things up. Everthing is running as the day i bought it, just installed some common applications (Ex. Facebook, weather prediction,etc.).

tsangaris said:
No nothing!
Especially on my Nexus 5, i dont mess things up. Everthing is running as the day i bought it, just installed some common applications (Ex. Facebook, weather prediction,etc.).
Click to expand...
Click to collapse
mate i also faced this issue.So i tried uninstalling Truecaller and it worked for me.No more black screen.

Thanks for the suggestion but no application like this is installed on my device.
Maybe i will go throughout my apps once again..
My brother's N4 running 4.3 never had a problem. As soon as it updated to 4.4 he is having the problem.. Rarely but the problem is still there.
Sent from my Nexus 5 using xda app-developers app

This problem is getting on my nerves!!
I hope 4.4.3 solves a lot of bugs of N5! Its a shame that an excellent device like this causes such problems.
Also another problem my friends are reporting, is that, they call me, it rings 3 times and then it hangs like if the device is powered off or i canceled the call. And i dont even hear it ring, or find an answered call.
Is there a chance all these problems to be linked on my provider?

tsangaris said:
Thanks for the tip!
I was talking to my brother today (he is a Nexus 4 owner) and he told me that after updating from 4.3 to 4.4 he had the same problem. He could only solve it by restarting his device. So i guess, this is a dialer bug. Clearing dialer data i dont think will help..
Click to expand...
Click to collapse
Same problem here, 4.4.2 original from Google.

SiteDispatch said:
Same problem here, 4.4.2 original from Google.
Click to expand...
Click to collapse
I started thinking that maybe its caused by a 3rd-party application, but it seems that other Nexus 5 owners experiencing the same problem as well..

After some thinking i used factory reset on my device yesterday evening just to rule out the possibility below:
As soon as i have purchased the device Google Now wasn't available. So i read in a forum that in order to fix this you have to somehow trick the device that you are situated in a country where Google Now is available. So i downloaded an app (GPS fixing??) and positioned my device to UK, remove something and then install it again(Google services). That fixed the problem and Google Now was available.
Maybe something went wrong there and i was experiencing these problems..
So far so good. Then again to be sure if that was the problem i have to give it at least 2 weeks.
I will get back to you for the results.
Sent from my Nexus 5 using xda app-developers app

Accidentally hitting HOLD button during calls?

I'm noticing that during many of my calls, I apparently hit the HOLD button accidentally with my cheek. My proximity sensor seems to be working fine, and the screen does turn off appropriately when I hold the phone against my face. I'm assuming that at certain angles enough light gets through to the sensor to turn the screen on, and I accidentally hit the button in the corner. Anyone else have this issue? Is there any way to circumvent this? Thanks

Unfortunately i can't help but i am getting the same issue
Sent from my SM-G930F using Tapatalk

I tried applying different dialer apps and they only serve to change the dialer/contact screens, but the default calling screen containing the HOLD button remains unchanged. I found that using Skype as the default dialer fixes this issue since it uses its own dialing/calling screens, but obviously it's not practical to just rely on Skype. So the problem still remains unresolved.

As an update, someone on Reddit posted a download link to the Google dialer app here at: http://forum.xda-developers.com/galaxy-s6/themes-apps/app-google-dialer-t3323432
This installs a new dialer, which actually provides a new calling screen as well, fixing the main issue. The default dialer is better in my opinion since it opens up the dial pad immediately while this one doesn't, but this is a good option at this point

gomulkaaa said:
I'm noticing that during many of my calls, I apparently hit the HOLD button accidentally with my cheek. My proximity sensor seems to be working fine, and the screen does turn off appropriately when I hold the phone against my face. I'm assuming that at certain angles enough light gets through to the sensor to turn the screen on, and I accidentally hit the button in the corner. Anyone else have this issue? Is there any way to circumvent this? Thanks
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Click to collapse
even worst than calls is when you press it while watching youtube vids, i wish there was a lock of some sort cuz the music stops paying all the sudden

It's embarrassing when I put my clients on hold and don't realise until they don't respond to me. The cheek hold doesn't result in any audible sound so you can be talking for 20 seconds with the other end on hold. I love the S7 edge but I'm contemplating sending it back. I'll try the Google dialer mentioned above first though

Same issue here. I talk on the phone almost 2 hours a day and this is happening at least 1-2 times in every call! Checked my proximity sensor and it's working as it should.
Any workarounds? Maybe someone can edit the phone.apk and remove this stupid button or disable it? I am against rooting but I will definitely root my phone if there's a fix for this.

Damn, I suffer exactly the same issue! Found this googling for ideas...

Very old thread, but I just wanted to give a suggestion to others with the same issue. I really love the Google Phone dialer app, which actually replaces the calling screen during calls with this app's own screen, so you no longer have the Hold button at such an unfortunate location. If you do choose Google's app, I recommend this specific version: http://www.apkmirror.com/apk/google-inc/google-phone/google-phone-2-05-07_rc4-release/google-phone-2-05-07_rc4-android-apk-download/
The caller-ID function by Google actually works with this version, whereas the other .apk files floating around do not have this function working properly.

I'm having the same issue and I've installed the Google phone, however as soon as I place the call, the existing on-screen options pop up.
The option to disable the default phone app is greyed out in settings, so unsure on how to resolve.

robot1000 said:
I'm having the same issue and I've installed the Google phone, however as soon as I place the call, the existing on-screen options pop up.
The option to disable the default phone app is greyed out in settings, so unsure on how to resolve.
Click to expand...
Click to collapse
Finally searched for the answer to this today, after several accidental holds on work calls.
The solution above with Google Phone APK worked for me. I just went to SETTINGS - APPLICATIONS - DEFAULT APPLICATIONS and then under Calling App near the top, changed it from Contacts to Phone. . For some reason, I cannot open the phone app itself (gives an error message) but calls do use the phone app rather than Samsung stock dialer.

Turn off screen!! Most phones allow you to turn screen off without interrupting the call.

Same issue with a galaxy A5 2016
Can't understand why samsung doesn't fix it

How to stop incoming calls from preventing you to use the phone?

Hi...
I finally got the phone 3 days ago, but noticed that when i get incoming calls i can't use the phone untill the call ends or untill i answer it, what stopping me from playing / writing messages of even use Facebook app untill: 1. I answer the call. 2. I ignore the call, and wait for the other person to hang up.
I had other phones that i could just press the "Home" button and continue with my things.
Is there any solution for that?

liav12 said:
Hi...
I finally got the phone 3 days ago, but noticed that when i get incoming calls i can't use the phone untill the call ends or untill i answer it, what stopping me from playing / writing messages of even use Facebook app untill: 1. I answer the call. 2. I ignore the call, and wait for the other person to hang up.
I had other phones that i could just press the "Home" button and continue with my things.
Is there any solution for that?
Click to expand...
Click to collapse
Install Google Dialer and give it all permissions. Best thing I ever did

Galactus said:
Install Google Dialer and give it all permissions. Best thing I ever did
Click to expand...
Click to collapse
I can't find the dialer in playstore, i downloaded from apkmirror and i can't install to my phone. Maybe can y help me?

Ahh yeah you need a specific one. This works well
https://forum.xda-developers.com/moto-z-play/themes/app-root-google-dialer-10-1-161735957-t3636608
grab version 17 or newer

Great thanks
But the problem is that i think i have to root the phone, because even after installing the latest version and allowing permissions to the Dialer app i still get the calls from the default HTC original dialer.. Im using the last version (17)

liav12 said:
Great thanks
But the problem is that i think i have to root the phone, because even after installing the latest version and allowing permissions to the Dialer app i still get the calls from the default HTC original dialer.. Im using the last version (17)
Click to expand...
Click to collapse
you need to go into app settings and make google dialer the default phone app

Iv'e put the dialer as default everywhere also in the app category, it still only shows the calling icon on top of the screen, also won't show any contacts names when incoming calls..
Did you got this to work in your phone perfectly?
Aren't there any other apps that can be used instead?

liav12 said:
Iv'e put the dialer as default everywhere also in the app category, it still only shows the calling icon on top of the screen, also won't show any contacts names when incoming calls..
Did you got this to work in your phone perfectly?
Aren't there any other apps that can be used instead?
Click to expand...
Click to collapse
Yes it works perfectly.
Set as default, enable all permissions for it and it will work fine. Plenty of us are using it without any issue. What do you mean by "only shows calling icon on top of the screen". That sounds like the google dialer which is what it is supposed to do and not take up the entire screen.

I don't know, it just wont work properly on my device, i did all what you said above and restarted the device and still.. i only get the icon on the notification bar at the top of the screen when call enters.
I gave up and downloaded "Drupe" - wonderfull app really does the job well and also looks great (cost me about 4$ - worth it), better than the default HTC's app.
Thanks for the help!

You have to go into setting>application>Phone>application>Phone application, select the app you installed, then you may see the different calling screen when you call someone / receive a call. (not a football fan so installed normal v17)

Incoming call screen not showing

Hello, on my new zfold2 the incoming call screen does not show when calls arrive. The phone rings, but the lock screen remains, basically i cannot answer the call until I unlike the device, go to the pull down menu and then see the incoming call to be able to answer it. I've searched whether there is a setting for this, but nothing...anyone can help me? thanks.

Same here. Fix?

dgardel said:
Same here. Fix?
Click to expand...
Click to collapse
I have not found anything yet. Must be a setting issue, i Hope!

Same here.

I've been using the Google dialer since using this phone and have had no issues. Not sure if this is really the answer that you're all looking for, but it may be a workaround for you until the stock phone app is updated.
https://play.google.com/store/apps/details?id=com.google.android.dialer

I too was facing issues with the stock phone dialer, though the issue was different. It was not registering my touch or registering it after repeated attempts while wanting to make calls. Touch screen otherwise works fine.
Using a different Dialer now - True Phone app. and all issues of touch have been sorted out.

I had that problem, turns out for my problem was that I had do not disturb turned on. Doubt that's the same for you guys but just thought id share. Thanks.

Have you found any solution?