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Hello everyone,
I have my Huawei Ascend Mate 7 for two months now and I noticed a strange problem : Push notifications of certain apps not working. Only on data while screen is off. Apps like Whatsapp for exemple. If I turn on the screen on or if I press a button (even just "volume up") the notification arrives. Whatsapp is set as "authorized" in the notifications manager. The app is also checked in "protected apps". I use "Normal" mode as Energy profile. Data is set to "always on" in Network menu.
Gmail seems to work correctly on data. Everything works absolutely fine on Wi-Fi.
It seems like certain push notifications "fall aslepp" immediately after the screen has turned off and arrive if I wake the phone up by simply press a button.
Any ideas on what is going on ? It's a very annoying problem. I had an HTC One M8 before and everything worked fine...
Thanks in advance for your help. I precise that I am french, I do my best in English !
microdog said:
Hello everyone,
I have my Huawei Ascend Mate 7 for two months now and I noticed a strange problem : Push notifications of certain apps not working. Only on data while screen is off. Apps like Whatsapp for exemple. If I turn on the screen on or if I press a button (even just "volume up") the notification arrives. Whatsapp is set as "authorized" in the notifications manager. The app is also checked in "protected apps". I use "Normal" mode as Energy profile. Data is set to "always on" in Network menu.
Gmail seems to work correctly on data. Everything works absolutely fine on Wi-Fi.
It seems like certain push notifications "fall aslepp" immediately after the screen has turned off and arrive if I wake the phone up by simply press a button.
Any ideas on what is going on ? It's a very annoying problem. I had an HTC One M8 before and everything worked fine...
Thanks in advance for your help. I precise that I am french, I do my best in English !
Click to expand...
Click to collapse
Can you be specific which apps not coming through ? Check what apps you have and you want to enable..
Do you have apps which will OVERRIDE your phone settings? And you have no idea what those apps enabling and putting in sleep..
microdog said:
Hello everyone,
I have my Huawei Ascend Mate 7 for two months now and I noticed a strange problem : Push notifications of certain apps not working. Only on data while screen is off. Apps like Whatsapp for exemple. If I turn on the screen on or if I press a button (even just "volume up") the notification arrives. Whatsapp is set as "authorized" in the notifications manager. The app is also checked in "protected apps". I use "Normal" mode as Energy profile. Data is set to "always on" in Network menu.
Gmail seems to work correctly on data. Everything works absolutely fine on Wi-Fi.
It seems like certain push notifications "fall aslepp" immediately after the screen has turned off and arrive if I wake the phone up by simply press a button.
Any ideas on what is going on ? It's a very annoying problem. I had an HTC One M8 before and everything worked fine...
Thanks in advance for your help. I precise that I am french, I do my best in English !
Click to expand...
Click to collapse
The same problem happend for my,
Also the gmail app working good when turn screen off.
no push Notifications for certain app's like WhatsApp, Instgram, and others apps.
what is the best way to contect with Huawei?
Could this be because the apps are set to sleep when the screen is off (I.e. protected apps)?
Thus they fire into action as soon as the screen is on?
Guys check in actual app or in settings / manage apps and check individual app if notifications are ticked/on ..
Hello everyone,
Simona Simmy said:
Can you be specific which apps not coming through ? Check what apps you have and you want to enable..
Do you have apps which will OVERRIDE your phone settings? And you have no idea what those apps enabling and putting in sleep..
Click to expand...
Click to collapse
Thank you for your answer Simona Simmy. Apps like WhatsApp, Facebook Messenger or Telegram for exemple. Gmail works fine.
To answer your second question. I tried to factory reset the phone and install those apps in first place to make sure that there are not other apps causing problem.
technogeek said:
Could this be because the apps are set to sleep when the screen is off (I.e. protected apps)?
Thus they fire into action as soon as the screen is on?
Click to expand...
Click to collapse
Thanks for your answer. Apps are set as «*protected apps*» . Indeed, as soon as the screen is on, bam, notifications arrive !
Simona Simmy said:
Guys check in actual app or in settings / manage apps and check individual app if notifications are ticked/on ..
Click to expand...
Click to collapse
They are ticked /on.
I made some screenshots attached to this post to show you the different settings I have.
I precise again that all these apps have completely normal behavior on Wifi. The problem only occurs on data. I didn’t have this problem on my HTC One M8, Nexus 5 and Samsung Galaxy S4.
It’s very annoying because Huawei Ascend Mate 7 is an excellent smartphone !
I don’t know what to do…
Thanks for your help.
microdog said:
Hello everyone,
Thank you for your answer Simona Simmy. Apps like WhatsApp, Facebook Messenger or Telegram for exemple. Gmail works fine.
To answer your second question. I tried to factory reset the phone and install those apps in first place to make sure that there are not other apps causing problem.
Thanks for your answer. Apps are set as «*protected apps*» . Indeed, as soon as the screen is on, bam, notifications arrive !
They are ticked /on.
I made some screenshots attached to this post to show you the different settings I have.
I precise again that all these apps have completely normal behavior on Wifi. The problem only occurs on data. I didn’t have this problem on my HTC One M8, Nexus 5 and Samsung Galaxy S4.
It’s very annoying because Huawei Ascend Mate 7 is an excellent smartphone !
I don’t know what to do…
Thanks for your help.
Click to expand...
Click to collapse
I knew you have one thing wrong ...
You in your 4th picture u have all apps set to notify .. that is WRONG ....
The notify in this case doesn't mean that they will notify you but it will notify pop up if u want allow app push notifications ..
So change desired apps from notify to allow .. ! that is why you not receiving them ..
Check which apps u want 100% allow and the res you trust less select notify ..
In fact, I tried both. "Notify" and "Allow". Beside, the system asked if I wanted to authorize the app to display messages, so I tried that but nothing has changed. I tried to return to "notify" just to see, that's why it's set like that on my screenshots.
Thank you for your help !
microdog said:
In fact, I tried both. "Notify" and "Allow". Beside, the system asked if I wanted to authorize the app to display messages, so I tried that but nothing has changed. I tried to return to "notify" just to see, that's why it's set like that on my screenshots.
Thank you for your help !
Click to expand...
Click to collapse
Leave it to allow and restart phone ..
I set Whatsapp as "Allowed" and restarted the phone. I waited a few seconds till the screen turn off. I send a message to myself with another phone & another account. Nothing happens. The screen stays off. I wait a few minutes, I turn on the screen and bam, the message appears ! This is the behavior on data.
On Wi-fi, when I do the exact same thing, the screen wakes up and I receive the message immediately .
So the problem is still here... Very strange...
microdog said:
I set Whatsapp as "Allowed" and restarted the phone. I waited a few seconds till the screen turn off. I send a message to myself with another phone & another account. Nothing happens. The screen stays off. I wait a few minutes, I turn on the screen and bam, the message appears ! This is the behavior on data.
On Wi-fi, when I do the exact same thing, the screen wakes up and I receive the message immediately .
So the problem is still here... Very strange...
Click to expand...
Click to collapse
which rom u using ?
Yesterday I updated to a more recent ROM that is : MT7-L09V100R001C00B121SP05 via USB (nothing was proposed via OTA)
I just saw that the MT7-L09V100R001C00B127 exists and it appears to be the most recent rom. I could try to install it.
microdog said:
Yesterday I updated to a more recent ROM that is : MT7-L09V100R001C00B121SP05 via USB (nothing was proposed via OTA)
I just saw that the MT7-L09V100R001C00B127 exists and it appears to be the most recent rom. I could try to install it.
Click to expand...
Click to collapse
SP05 is beta dwngr. to B120SP04 try again ..
i am using 127 is beta too and have feeling same behavior as sp05
Applying an update via USB works even when I downgrade ? Is it the way I have to do it ?
Edit : I can't find the option to update via USB anymore.. I have just the local update option...
microdog said:
Applying an update via USB works even when I downgrade ? Is it the way I have to do it ?
Edit : I can't find the option to update via USB anymore.. I have just the local update option...
Click to expand...
Click to collapse
yeah flash it locally
Okay so I'm back to B120SP04 rom as you can see on the screenshot, the flash has factory reseted my phone. So I download and install Whatsapp for a try, I applied the good settings again as you can also see on the screenshots (Protected app, Authorized). The problem is still here : on data, nothing until I put the screen on. On wifi, the notifications arrive each time immediately.
It's very annoying cause I love this phone but I have a lot of foreign contacts who use WhatsApp and I can't be on Wifi all the time...
Your help and your time are very appreciated though !
microdog said:
Okay so I'm back to B120SP04 rom as you can see on the screenshot, the flash has factory reseted my phone. So I download and install Whatsapp for a try, I applied the good settings again as you can also see on the screenshots (Protected app, Authorized). The problem is still here : on data, nothing until I put the screen on. On wifi, the notifications arrive each time immediately.
It's very annoying cause I love this phone but I have a lot of foreign contacts who use WhatsApp and I can't be on Wifi all the time...
Your help and your time are very appreciated though !
Click to expand...
Click to collapse
Going flashing 127 would result same thing.. so u can stay on official 120.. there is no diff. and wait for january update..
last thing you could try to clear cache and clear data on particular app .. but don't think will help..
EDIT ; I can see you have still kernel dirty .. try flash this kernel ..http://en.ui.vmall.com/plugin.php?id=hwdownload&mod=detail&mid=74
EDIT 2 ; just checked that there are problems on whats app in other mobiles .. is the problem only with whats app ?
or some other apps ?
http://forums.androidcentral.com/samsung-galaxy-s5/391426-whatsapp-instant-notification-problem.html
http://forums.androidcentral.com/ge...ini-only-getting-notifications-over-wifi.html
https://www.whatsapp.com/faq/en/wp/21073483
Try this : https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer.noroot&hl=en
I had a similar problem a long time ago on one of my samsung devices. It took me days to solve it, and finally i found one tiny setting was not correct.
I'm using my Note 3 settings and translating from dutch to english so it might be different for you, but nevertheless it could help:
settings> data usage (the one where you can set a limit for mobile data)> menu button > allow data to be synchronized automatically/in background
That's when my push messages started coming in again.
Just hope it helps.
Just stumbled on this thread:
http://forum.xda-developers.com/showthread.php?t=2516849
maybe that could help you to
Simona Simmy said:
Going flashing 127 would result same thing.. so u can stay on official 120.. there is no diff. and wait for january update..
last thing you could try to clear cache and clear data on particular app .. but don't think will help..
EDIT ; I can see you have still kernel dirty .. try flash this kernel ..http://en.ui.vmall.com/plugin.php?id=hwdownload&mod=detail&mid=74
EDIT 2 ; just checked that there are problems on whats app in other mobiles .. is the problem only with whats app ?
or some other apps ?
http://forums.androidcentral.com/samsung-galaxy-s5/391426-whatsapp-instant-notification-problem.html
http://forums.androidcentral.com/ge...ini-only-getting-notifications-over-wifi.html
https://www.whatsapp.com/faq/en/wp/21073483
Try this : https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer.noroot&hl=en
Click to expand...
Click to collapse
What do you mean by "dirty kernel ? And by the way I don't know how to flash one. When I click to "Download" a link error is indicated.
The problem is also on Facebook Messenger or Tapatalk for exemple.
---
Hi Nirak,
Nirak said:
I had a similar problem a long time ago on one of my samsung devices. It took me days to solve it, and finally i found one tiny setting was not correct.
I'm using my Note 3 settings and translating from dutch to english so it might be different for you, but nevertheless it could help:
settings> data usage (the one where you can set a limit for mobile data)> menu button > allow data to be synchronized automatically/in background
That's when my push messages started coming in again.
Just hope it helps.
Just stumbled on this thread:
http://forum.xda-developers.com/showthread.php?t=2516849
maybe that could help you to
Click to expand...
Click to collapse
Thanks for your help.
I don't know if the exact same option exist on Huawei phones, but it could be this : "Enable always-on mobile data" in the Mobile Network Settings menu as shown on the attached screenshot...
I tried Push Notification Fixer (non-root version cause my phone is not rooted) and it doesn't solve the issue. But I don't think it could cause it's not about disconnection after some time like the problem that PNF fixes, it occurs as soon as the screen is off.
I'm not quite sure if it is an Android/Huawei issue or a WhatsApp issue. But this strange behavior occurs with at least 3 other apps so I think it's rather a system issue.
It's a bit confusing. Anyway, thank you all for your contribution !
If you can find this settings page in your phone try the 'menu' button to look if there's something similar i described (always synchronize etc...)
I am new to the OnePlus 8 on T-Mobile and I am having an issue where when on an active call the phone app completely disappears. Sometime i can find it again in the notification area and other times I cant find the active call at all. This makes it very difficult to switch to speakerphone or even hang up the call. Does anyone know why this is happening or how to fix it? I have never had this happen on an android phone before .
Thanks!
Are you using apps for notification LED ? like NotifyBuddy or similar ? i use this app and the phone goes all black and found it difficult sometimes.
Isnt the Phone app visible in Recent Apps list ?
for the time being unless someone really helps you solve the problem, you can enable Power Button Ends the call option from Accessibility settings to end Call easily with Power Button.
I am not using any LED apps. The suggestion about the accessibility option to end the call is a good one until I figure more out. Thanks for that tip!
peridoc said:
I am new to the OnePlus 8 on T-Mobile and I am having an issue where when on an active call the phone app completely disappears. Sometime i can find it again in the notification area and other times I cant find the active call at all. This makes it very difficult to switch to speakerphone or even hang up the call. Does anyone know why this is happening or how to fix it? I have never had this happen on an android phone before .
Thanks!
Click to expand...
Click to collapse
I had the same problem. After talking to OnePlus technical service they recommended me to do a factory reset from the recovery menu. I did it and never had the problem again.
Hope it helps you.
alberah said:
I had the same problem. After talking to OnePlus technical service they recommended me to do a factory reset from the recovery menu. I did it and never had the problem again.
Hope it helps you.
Click to expand...
Click to collapse
Thanks. Did you do any sort of restore after the reset or did you manually install al your apps, etc.?
peridoc said:
Thanks. Did you do any sort of restore after the reset or did you manually install al your apps, etc.?
Click to expand...
Click to collapse
Yes. Before the reset, I made a backup of the phone (the one that appears in the settings) that is stored in your Google Drive to be able to restore it later.
alberah said:
Yes. Before the reset, I made a backup of the phone (the one that appears in the settings) that is stored in your Google Drive to be able to restore it later.
Click to expand...
Click to collapse
Great. I will give that a try. Thank you!
FYI - That reset seemed to fix my issue as well. Must have been a carryover from my old phone causing the issue. Thank you for the tip again!
Greetings everyone, I have a really annoying problem with my OP7 Pro. Lately, there is a notification on the status bar for voicemail. However, the SIM card I'm using in the phone is very basic - it only offers straight calling and SMS. Voicemail is not even a feature that's provided by the mobile company. So, I cannot understand why it suddenly showed up or what I can do to get rid of it. Since I have no access to voicemail, there are obviously no messages that I could check for, nor would I be able to delete any non-existent message.
I've long pressed on the pulldown notification and chose to "turn off" the notifications. Then there will be a message that states "you will not see these notifications anymore". Except, it's not true. About 5 to 10 seconds later, the voicemail notification is already back on the status bar. I've also checked the Phone app and cleared Cache as well as Storage. When I cleared Storage, the voicemail notification did indeed disappear - for about 5 seconds. Then it shows right back up again.
If someone could offer any suggestions how I could get rid of it forever, it would be so helpful.
If it helps, I'm using standard stock Oxygen ROM 10.3.7
Thank you!
AmyS9 said:
If someone could offer any suggestions how I could get rid of it forever, it would be so helpful.
If it helps, I'm using standard stock Oxygen ROM 10.3.7
Thank you!
Click to expand...
Click to collapse
Not sure if there is an easier or better way to solve this on the OnePlus 7 Pro, but back when I had a Samsung Note 9 I had a similar issue where it would consistently show a notification for Wifi Calling. I used an app called AutoNotification, which is on the Play Store here: https://play.google.com/store/apps/details?id=com.joaomgcd.autonotification&hl=en_US. This app is from the creator of Tasker, and has been a godsend for me. To actually purchase the app, I think you'll need to install the main app called AutoApps or something. Definitely worth a try! Hope it works for you If you need help setting it up feel free to ask.
Hey Guys,
Since I received my watch I have a very concerning issue that I could not find answer to.
If I go to settings -> location -> turn on/off toggle it does move when I click it, but then if I come back to the main menu and enter the settings once again the option is unchanged. This happens also after todays fresh watch update.
The same situation happens when I try to turn on/off location via drop down from notifications - it just doesn't respond.
Does it happen to your watches as well?
Galaxy Watch 4 44MM LTE
Regards
Daniel
[email protected] said:
Hey Guys,
Since I received my watch I have a very concerning issue that I could not find answer to.
If I go to settings -> location -> turn on/off toggle it does move when I click it, but then if I come back to the main menu and enter the settings once again the option is unchanged. This happens also after todays fresh watch update.
The same situation happens when I try to turn on/off location via drop down from notifications - it just doesn't respond.
Does it happen to your watches as well?
Galaxy Watch 4 44MM LTE
Regards
Daniel
Click to expand...
Click to collapse
Hi, have to tried factory reset;
has the problem been there since you got the watch: then assuming its new go where you bought it and show them the problem, you'll get new one or get new one
make sure to backup and wipe personal data and / accounts if they want to give you new device
Apparently factory reset has solved the problem and now its all good! I will leave the thread for people that may struggle with similar issue. Thanks flairepathos
I had the same issue (after I uninstalled Bixby via rbd, I think) and a factory reset fixed it for me. I have since disabled Bixby rather than uninstalling it and no issues with location toggle.
My original issue was exactly as you describe. If I tried to toggle it off from the quick settings nothing happened. If I went into the main location settings it would go off but then magically come back on again.
Bite the bullet and do a reset, you'll find it's fine after.
That's exactly the issue. I played with ADB and uninstalled Bixby as I don't need it but never thought it would impact location toggles But now, after the restart I'm not gonna touch ADB just in case.
How did you disable it on the watch?
So far, my P7P has been problem free, barring a few minor niggles. Is it just me, or anyone else faced the same, found a fix etc? 100% factory stock, no root, mods etc
- can't quick reply from the notification panel.
If there's a message i can respond to and click reply, the type message bar appears, but the keyboard does not.
No problem clicking the notification to open the app and respond.
- Using gestures, pulling up from the bottom to bring up the recents switcher, the keyboard goes haywire, nonstop opening and closing.
- I've lived in my current home for about 3 years and worked in my office for about 8 years, and not had issues on my previous devices. I keep missing calls, and get notification SMS from my provider that I've missed calls. I see at least 5 or 6 of these daily, and never had this problem before. Even if I call from my wife's phone that's right next to mine, it won't connect and soon after, i get an SMS notification that I missed the call. Is this a radio issue? Software issue?
Thanks
letmedanz said:
So far, my P7P has been problem free, barring a few minor niggles. Is it just me, or anyone else faced the same, found a fix etc? 100% factory stock, no root, mods etc
- can't quick reply from the notification panel.
If there's a message i can respond to and click reply, the type message bar appears, but the keyboard does not.
No problem clicking the notification to open the app and respond.
- Using gestures, pulling up from the bottom to bring up the recents switcher, the keyboard goes haywire, nonstop opening and closing.
- I've lived in my current home for about 3 years and worked in my office for about 8 years, and not had issues on my previous devices. I keep missing calls, and get notification SMS from my provider that I've missed calls. I see at least 5 or 6 of these daily, and never had this problem before. Even if I call from my wife's phone that's right next to mine, it won't connect and soon after, i get an SMS notification that I missed the call. Is this a radio issue? Software issue?
Thanks
Click to expand...
Click to collapse
Have you tried a factory reset?
Try wiping the data of your keyboard. Sounds like something may be up with it there
Has it always done that? Are you using GBoard beta or anything else? Could just be a certain update version as well.
As for the radio issues, no problem here where I live. I'd recommend trying a factory reset, or maybe even trying the Android Beta Program for a test drive.
Curiousn00b said:
Try wiping the data of your keyboard. Sounds like something may be up with it there
Has it always done that? Are you using GBoard beta or anything else? Could just be a certain update version as well.
As for the radio issues, no problem here where I live. I'd recommend trying a factory reset, or maybe even trying the Android Beta Program for a test drive.
Click to expand...
Click to collapse
Yes, these issues have been around from day 1.
Stock gboard 12.4.06
letmedanz said:
So far, my P7P has been problem free, barring a few minor niggles. Is it just me, or anyone else faced the same, found a fix etc? 100% factory stock, no root, mods etc
- can't quick reply from the notification panel.
If there's a message i can respond to and click reply, the type message bar appears, but the keyboard does not.
No problem clicking the notification to open the app and respond.
- Using gestures, pulling up from the bottom to bring up the recents switcher, the keyboard goes haywire, nonstop opening and closing.
- I've lived in my current home for about 3 years and worked in my office for about 8 years, and not had issues on my previous devices. I keep missing calls, and get notification SMS from my provider that I've missed calls. I see at least 5 or 6 of these daily, and never had this problem before. Even if I call from my wife's phone that's right next to mine, it won't connect and soon after, i get an SMS notification that I missed the call. Is this a radio issue? Software issue?
Thanks
Click to expand...
Click to collapse
I never saw those, rooted and non-rooted
letmedanz said:
- Using gestures, pulling up from the bottom to bring up the recents switcher, the keyboard goes haywire, nonstop opening and closing.
- I've lived in my current home for about 3 years and worked in my office for about 8 years, and not had issues on my previous devices. I keep missing calls, and get notification SMS from my provider that I've missed calls. I see at least 5 or 6 of these daily, and never had this problem before. Even if I call from my wife's phone that's right next to mine, it won't connect and soon after, i get an SMS notification that I missed the call. Is this a radio issue? Software issue?
Click to expand...
Click to collapse
2. must be a software problem with the keyboard. No problems here with stock or SwiftKey keyboard.
3. everything is the same as before. Signal and reception is comparable to my previous Xiaomi Phone
letmedanz said:
- I've lived in my current home for about 3 years and worked in my office for about 8 years, and not had issues on my previous devices. I keep missing calls, and get notification SMS from my provider that I've missed calls. I see at least 5 or 6 of these daily, and never had this problem before. Even if I call from my wife's phone that's right next to mine, it won't connect and soon after, i get an SMS notification that I missed the call. Is this a radio issue? Software issue?
Thanks
Click to expand...
Click to collapse
one more thing I have seen somebody posting here:
"I've found dialing *#*#4636#*#* and selecting all the network options has helped me. It was limited to only NR/LTE/TDWCDMA by default for some reason on the second beta. Haven't had an issue since doing that and updating sim manager."
Maybe try another setting like LTE only or similar.
Cleared data for keyboard as suggested by @Curiousn00b and the keyboard issue in recents screen are gone, however still can't respond in the notification panel.
Will try the beta with root as it seems only I have these issues
letmedanz said:
Cleared data for keyboard as suggested by @Curiousn00b and the keyboard issue in recents screen are gone, however still can't respond in the notification panel.
Will try the beta with root as it seems only I have these issues
Click to expand...
Click to collapse
That's odd. Is it only for the Messages app or does it happen on all notifications where you hit reply at?
Curiousn00b said:
That's odd. Is it only for the Messages app or does it happen on all notifications where you hit reply at?
Click to expand...
Click to collapse
Yeah. Can't respond on any notification that has a reply option
The almighty letmedanz returns. Haven't faced any of these issues you describe though.