I am new to the OnePlus 8 on T-Mobile and I am having an issue where when on an active call the phone app completely disappears. Sometime i can find it again in the notification area and other times I cant find the active call at all. This makes it very difficult to switch to speakerphone or even hang up the call. Does anyone know why this is happening or how to fix it? I have never had this happen on an android phone before .
Thanks!
Are you using apps for notification LED ? like NotifyBuddy or similar ? i use this app and the phone goes all black and found it difficult sometimes.
Isnt the Phone app visible in Recent Apps list ?
for the time being unless someone really helps you solve the problem, you can enable Power Button Ends the call option from Accessibility settings to end Call easily with Power Button.
I am not using any LED apps. The suggestion about the accessibility option to end the call is a good one until I figure more out. Thanks for that tip!
peridoc said:
I am new to the OnePlus 8 on T-Mobile and I am having an issue where when on an active call the phone app completely disappears. Sometime i can find it again in the notification area and other times I cant find the active call at all. This makes it very difficult to switch to speakerphone or even hang up the call. Does anyone know why this is happening or how to fix it? I have never had this happen on an android phone before .
Thanks!
Click to expand...
Click to collapse
I had the same problem. After talking to OnePlus technical service they recommended me to do a factory reset from the recovery menu. I did it and never had the problem again.
Hope it helps you.
alberah said:
I had the same problem. After talking to OnePlus technical service they recommended me to do a factory reset from the recovery menu. I did it and never had the problem again.
Hope it helps you.
Click to expand...
Click to collapse
Thanks. Did you do any sort of restore after the reset or did you manually install al your apps, etc.?
peridoc said:
Thanks. Did you do any sort of restore after the reset or did you manually install al your apps, etc.?
Click to expand...
Click to collapse
Yes. Before the reset, I made a backup of the phone (the one that appears in the settings) that is stored in your Google Drive to be able to restore it later.
alberah said:
Yes. Before the reset, I made a backup of the phone (the one that appears in the settings) that is stored in your Google Drive to be able to restore it later.
Click to expand...
Click to collapse
Great. I will give that a try. Thank you!
FYI - That reset seemed to fix my issue as well. Must have been a carryover from my old phone causing the issue. Thank you for the tip again!
Related
When I try to get into my email or SMS on my touch pro nothing happens. Whether I do it from the Home Screen or the Start menu, there is no response when I try to open it. I've also had a couple of people send me texts and no ring nor vibrate.
I've never had this problem before. I've restarted the phone a bunch of times. Any help would be greatly appreciated.
Had the same thing this morning, a soft reset solved it for me though...
(ROMeOs V1.12)
Did you hard reset yet? What ROM are you running?
joeltje said:
Had the same thing this morning, a soft reset solved it for me though...
(ROMeOs V1.12)
Did you hard reset yet? What ROM are you running?
Click to expand...
Click to collapse
Original rom. Yeah soft reset solved it, but this prob keep coming randomly. Sometime 7-8x a days, sometime not happen.
do u know any fix for it?
cheesey said:
When I try to get into my email or SMS on my touch pro nothing happens. Whether I do it from the Home Screen or the Start menu, there is no response when I try to open it. I've also had a couple of people send me texts and no ring nor vibrate.
I've never had this problem before. I've restarted the phone a bunch of times. Any help would be greatly appreciated.
Click to expand...
Click to collapse
Are you using a taskmanager? If not, you should try to install one. I think messaging will probably still be running in the background and for some reason stuck there. That would also explain why you don't receive any notifys on new messages.
Just an idea. HTH
I Updated to ROMeOS1.22, and have had no problem since...
The Task manager did not show Messaging running though..
Mine did the same last night. Soft reset did not cure the problem. I had to power off / on.
DeepThought said:
Are you using a taskmanager? If not, you should try to install one. I think messaging will probably still be running in the background and for some reason stuck there. That would also explain why you don't receive any notifys on new messages.
Just an idea. HTH
Click to expand...
Click to collapse
may i know what sms task prog name? izzit tmail.exe?
today happen again, seem nothing wrong with tmail.exe from background. But i close the task, and i able to access my messaging again without soft reset.
make sure you have your email set to download the whole message because if you don't it will not allow you to open the emails. especially if it is set to the default 2k. This will stop you from even clicking on the message. hope this helps
Jjday7 said:
make sure you have your email set to download the whole message because if you don't it will not allow you to open the emails. especially if it is set to the default 2k. This will stop you from even clicking on the message. hope this helps
Click to expand...
Click to collapse
could u tell me where the setting? because im not using email for my tp.
cheesey said:
may i know what sms task prog name? izzit tmail.exe?
today happen again, seem nothing wrong with tmail.exe from background. But i close the task, and i able to access my messaging again without soft reset.
Click to expand...
Click to collapse
Yes, tmail.exe is pocket outlook. So when this is still running in background that's exactly what I mentioned above. I had this problem once on my TyTN and I fixed it by using a task manager that really closes pocket outlook every time I press OK.
DeepThought said:
Yes, tmail.exe is pocket outlook. So when this is still running in background that's exactly what I mentioned above. I had this problem once on my TyTN and I fixed it by using a task manager that really closes pocket outlook every time I press OK.
Click to expand...
Click to collapse
yeah it's work, but is there any other way to not let this happen again? because this problem coming again, but yeah kill the task is batter then soft reset. thanks anyway bro.
I thought I was doing something wrong to have this problem. It only happened a few times and only with sms. Glad to see a workaround.
cheesey said:
yeah it's work, but is there any other way to not let this happen again? because this problem coming again, but yeah kill the task is batter then soft reset. thanks anyway bro.
Click to expand...
Click to collapse
You're welcome, glad I could help (at least a little)
I don't know another solution unfortunately. I bought HandySwitcher at that time and set it to close applications by default (which also worked with the hardware OK button). That way I never encountered the problem again.
I have a very strange problem on my Nexus 5.
Some times when i receive an incoming call, i hear the ringtone, the device vibrates but i dont see anything on my display. Just a black screen, Also pressing the power button, i see the lock screen, unlocking the phone will not show the call either. if i select the dialer application i get the screen in the dialer with 3 options:
1) use touch tone keypad
2)return to call in process
3)add call
By pressing "return to call in process" nothing happens.
The problem is gone after restarting the device.
I read somewhere that this may be a proximity sensor problem due to screen protectors. I removed mine, and it continued having the problem.
Is there anything i can do to fix it [reseting the phone will be the last resort].
Thanks
I encountered this problem too, and now a new problem is my phone dead, cant turn it on.
any advice?
tsangaris said:
I have a very strange problem on my Nexus 5.
Some times when i receive an incoming call, i hear the ringtone, the device vibrates but i dont see anything on my display. Just a black screen, Also pressing the power button, i see the lock screen, unlocking the phone will not show the call either. if i select the dialer application i get the screen in the dialer with 3 options:
1) use touch tone keypad
2)return to call in process
3)add call
By pressing "return to call in process" nothing happens.
The problem is gone after restarting the device.
I read somewhere that this may be a proximity sensor problem due to screen protectors. I removed mine, and it continued having the problem.
Is there anything i can do to fix it [reseting the phone will be the last resort].
Thanks
Click to expand...
Click to collapse
danheng said:
I encountered this problem too, and now a new problem is my phone dead, cant turn it on.
any advice?
Click to expand...
Click to collapse
Can you get into bootloader so you can flash the factory image? Did you press the power button for about 10-15 seconds to force boot first.
Mine boots up as supposed to. Today i didn't have the incident.
Is this not a common problem?
Sent from my Nexus 5 using xda app-developers app
Are you running stock or a custom ROM and if so what rom. Also if you could pull a logcat it could be easier to diagnose.
P.S. have you tried clearing data for the dialer app.
i am suffering from this issu haswell.
After a week of no incidents today i had the same problem again.
I am running vanilla android 4.2.2 by Google. No root no custom rom...
Sent from my Nexus 5 using xda app-developers app
How can i have the logcat?
Also clearing dialer data will impact my call log history?
Sent from my Nexus 5 using xda app-developers app
tsangaris said:
How can i have the logcat?
Also clearing dialer data will impact my call log history?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
If you are worried about losing your call logs, they can be backed up a ton of different ways. When I don't have root, I use this:
https://play.google.com/store/apps/details?id=com.riteshsahu.CallLogBackupRestore&hl=en
Very lightweight and easy to use.
es0tericcha0s said:
If you are worried about losing your call logs, they can be backed up a ton of different ways. When I don't have root, I use this:
https://play.google.com/store/apps/details?id=com.riteshsahu.CallLogBackupRestore&hl=en
Very lightweight and easy to use.
Click to expand...
Click to collapse
Thanks for the tip!
I was talking to my brother today (he is a Nexus 4 owner) and he told me that after updating from 4.3 to 4.4 he had the same problem. He could only solve it by restarting his device. So i guess, this is a dialer bug. Clearing dialer data i dont think will help..
@op do you got Truecaller installed or any other app like that?
Z3US911 said:
@op do you got Truecaller installed or any other app like that?
Click to expand...
Click to collapse
No nothing!
Especially on my Nexus 5, i dont mess things up. Everthing is running as the day i bought it, just installed some common applications (Ex. Facebook, weather prediction,etc.).
tsangaris said:
No nothing!
Especially on my Nexus 5, i dont mess things up. Everthing is running as the day i bought it, just installed some common applications (Ex. Facebook, weather prediction,etc.).
Click to expand...
Click to collapse
mate i also faced this issue.So i tried uninstalling Truecaller and it worked for me.No more black screen.
Thanks for the suggestion but no application like this is installed on my device.
Maybe i will go throughout my apps once again..
My brother's N4 running 4.3 never had a problem. As soon as it updated to 4.4 he is having the problem.. Rarely but the problem is still there.
Sent from my Nexus 5 using xda app-developers app
This problem is getting on my nerves!!
I hope 4.4.3 solves a lot of bugs of N5! Its a shame that an excellent device like this causes such problems.
Also another problem my friends are reporting, is that, they call me, it rings 3 times and then it hangs like if the device is powered off or i canceled the call. And i dont even hear it ring, or find an answered call.
Is there a chance all these problems to be linked on my provider?
tsangaris said:
Thanks for the tip!
I was talking to my brother today (he is a Nexus 4 owner) and he told me that after updating from 4.3 to 4.4 he had the same problem. He could only solve it by restarting his device. So i guess, this is a dialer bug. Clearing dialer data i dont think will help..
Click to expand...
Click to collapse
Same problem here, 4.4.2 original from Google.
SiteDispatch said:
Same problem here, 4.4.2 original from Google.
Click to expand...
Click to collapse
I started thinking that maybe its caused by a 3rd-party application, but it seems that other Nexus 5 owners experiencing the same problem as well..
After some thinking i used factory reset on my device yesterday evening just to rule out the possibility below:
As soon as i have purchased the device Google Now wasn't available. So i read in a forum that in order to fix this you have to somehow trick the device that you are situated in a country where Google Now is available. So i downloaded an app (GPS fixing??) and positioned my device to UK, remove something and then install it again(Google services). That fixed the problem and Google Now was available.
Maybe something went wrong there and i was experiencing these problems..
So far so good. Then again to be sure if that was the problem i have to give it at least 2 weeks.
I will get back to you for the results.
Sent from my Nexus 5 using xda app-developers app
Hi. So recently with my oneplus one I have been having issues (location services not working, text messages not sending/relieving, and mobile data acting up a bit). I decided to perform a factory reset because I figured this would probably be the best way to just start over fresh and possibly resolve some of the issues. Most of the issues were fixed, however I was incredibly disappointed when I went into my settings. Half of the options that I could once modify before I reset the device were now gone! To name a few: the notification bar brightness slider, the vibrator intensity setting, the hardware button brightness, the customized screen colors, and the customized lock screen shortcuts..and that's just to name a few of the important ones. I'm wondering what's going on! Is there any way to get these settings back on my oneplus one? Has anyone else had this issue? Is it because of the cyanogen fallout? It's really frustrating. I didn't realize how much I took those amazing settings for granted. I would have just dealt with the issues if I'd known this would happen. Let me know if anyone has any idea..i would be so so appreciative.
Don't know if its the same thing but there is an advance mode in about phone in settings that allows more modifications to be made.
mungo67 said:
Don't know if its the same thing but there is an advance mode in about phone in settings that allows more modifications to be made.
Click to expand...
Click to collapse
Yes that was indeed it. Thank you so so so much!! Didn't even know that was there! You are legit a lifesaver. I appreciate it. Thank youu!
whitneymiller26 said:
Hi. So recently with my oneplus one I have been having issues (location services not working, text messages not sending/relieving, and mobile data acting up a bit). I decided to perform a factory reset because I figured this would probably be the best way to just start over fresh and possibly resolve some of the issues. Most of the issues were fixed, however I was incredibly disappointed when I went into my settings. Half of the options that I could once modify before I reset the device were now gone! To name a few: the notification bar brightness slider, the vibrator intensity setting, the hardware button brightness, the customized screen colors, and the customized lock screen shortcuts..and that's just to name a few of the important ones. I'm wondering what's going on! Is there any way to get these settings back on my oneplus one? Has anyone else had this issue? Is it because of the cyanogen fallout? It's really frustrating. I didn't realize how much I took those amazing settings for granted. I would have just dealt with the issues if I'd known this would happen. Let me know if anyone has any idea..i would be so so appreciative.
Click to expand...
Click to collapse
i did a factory reset too and now my gallery won't show a single picture i have and yes, there're some options that can't be modified now.. i'm still finding a fix for this..
wildnature said:
i did a factory reset too and now my gallery won't show a single picture i have and yes, there're some options that can't be modified now.. i'm still finding a fix for this..
Click to expand...
Click to collapse
I believe factory reset wipes everything in your phone, even your files in the storage[emoji20]
Sent from my A0001 using Tapatalk
sohbins said:
I believe factory reset wipes everything in your phone, even your files in the storage[emoji20]
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
I transfered some photos via Bluetooth and it won't show in the gallery app. Usually the gallery app will show it (before factory reset)
whitneymiller26 said:
Yes that was indeed it. Thank you so so so much!! Didn't even know that was there! You are legit a lifesaver. I appreciate it. Thank youu!
Click to expand...
Click to collapse
sohbins said:
I believe factory reset wipes everything in your phone, even your files in the storage[emoji20]
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
Are you sure that you signed in with the same email as before? Mine were all saved under the email that I used. Otherwise I'm not sure. Sorry! In the future I'd always recommend downloading Dropbox and turning on the automatic camera upload synching so if anything ever happens you'll still have them forever.
flash via ADB?
Well, as the title says, everytime I pick up my phone I feel a little vibration (and no, I don't have the "smart alert" thing turned on). I tried not to be worried about it but I can't not notice it. Any ideas?
TonyGzl92 said:
Well, as the title says, everytime I pick up my phone I feel a little vibration (and no, I don't have the "smart alert" thing turned on). I tried not to be worried about it but I can't not notice it. Any ideas?
Click to expand...
Click to collapse
I get this too if I have missed calls. I turned off the settings in phone app and it still does it.
TonyGzl92 said:
Well, as the title says, everytime I pick up my phone I feel a little vibration (and no, I don't have the "smart alert" thing turned on). I tried not to be worried about it but I can't not notice it. Any ideas?
Click to expand...
Click to collapse
So i switched off smart alert and it stopped doing it for me.
borijess said:
I get this too if I have missed calls. I turned off the settings in phone app and it still does it.
Click to expand...
Click to collapse
May be you guys should try turning off the setting and restart, if that doesnt solve the problem go to recovery mode and clear cache. Let us know if any of that works.
On a side note: I have been facing weird ass issues with this phone just today my phone wont go to mute by using volume key while receiving a call. Like someone calls you and your phone is ringing, you just want to silence the ringtone you can use volume key (Press once), Flip the phone or put your palm over it (If you have the settings on). I tried multiple restarts and switched on and off the settings many times. It was fixed when i restarted my phone to download mode (This happened by mistake i wanted to go to recovery) anyhow that fixed it.
warriorvibhu said:
So i switched off smart alert and it stopped doing it for me.
May be you guys should try turning off the setting and restart, if that doesnt solve the problem go to recovery mode and clear cache. Let us know if any of that works.
On a side note: I have been facing weird ass issues with this phone just today my phone wont go to mute by using volume key while receiving a call. Like someone calls you and your phone is ringing, you just want to silence the ringtone you can use volume key (Press once), Flip the phone or put your palm over it (If you have the settings on). I tried multiple restarts and switched on and off the settings many times. It was fixed when i restarted my phone to download mode (This happened by mistake i wanted to go to recovery) anyhow that fixed it.
Click to expand...
Click to collapse
^^ This, it's the "Smart Alert" setting, to inform you you have an unread notification waiting
*Detection* said:
^^ This, it's the "Smart Alert" setting, to inform you you have an unread notification waiting
Click to expand...
Click to collapse
But I have that setting turned off.
TonyGzl92 said:
But I have that setting turned off.
Click to expand...
Click to collapse
Did you follow the steps i suggested ?
Also try clearing system cache in the boot menu.
If that doesn't get it, modify the appropriate notification setting, lol.
That can be a daunting task but sort of fun because you can streamline your notification settings as you do so.
*Detection* said:
^^ This, it's the "Smart Alert" setting, to inform you you have an unread notification waiting
Click to expand...
Click to collapse
warriorvibhu said:
Did you follow the steps i suggested ?
Click to expand...
Click to collapse
Yeah, I've done that
blackhawk said:
Also try clearing system cache in the boot menu.
If that doesn't get it, modify the appropriate notification setting, lol.
That can be a daunting task but sort of fun because you can streamline your notification settings as you do so.
Click to expand...
Click to collapse
What do you mean about the appropriate notification setting?
TonyGzl92 said:
Yeah, I've done that
What do you mean about the appropriate notification setting?
Click to expand...
Click to collapse
That's the trick.
Figuring out which app is responsible.
blackhawk said:
That's the trick.
Figuring out which app is responsible.
Click to expand...
Click to collapse
There are apps that log notifications so you can just check the log and quickly determine what is causing the notification even if nothing is showing on-screen
*Detection* said:
There are apps that log notifications so you can just check the log and quickly determine what is causing the notification even if nothing is showing on-screen
Click to expand...
Click to collapse
If they catch it. Consider which sensors and operation triggers it, cause and effect, to narrow it down.
Playing with Android is fun... Android witch hunts are how you really learn about Android's gooey layer tricks.
Google searches on older Notes and parallel Samsung models can turn up answers many times.
This model is too recent; so not near as much online troubleshooting info. Google searches encompass threads on this forum as well so it can be a good way to find the needle in the Android stack. Do not time limit searches.
On my 10+ with it's baffling bt poor audio I found the answer with something written about the N9.
Many of these issues are long standing.
Samsung finally fixed the bt settings issue in a Wearables update. That took years.
Only persistence is omnipotent...
I figured that out by chance..
It's the edge-compass app
Just delete it from edge apps and it'll go away.. cheers
blackhawk said:
That's the trick.
Figuring out which app is responsible.
Click to expand...
Click to collapse
*Detection* said:
There are apps that log notifications so you can just check the log and quickly determine what is causing the notification even if nothing is showing on-screen
Click to expand...
Click to collapse
samialhout said:
I figured that out by chance..
It's the edge-compass app
Just delete it from edge apps and it'll go away.. cheers
Click to expand...
Click to collapse
Well, I've checked all that and nothing, I don't even have the compass edge panel. But I think I'm able to replicate the issue, it mostly happens when my phone is face down on a surface and I pick it up and turn it to me, I don't have a case on it yet and I'm starting to think that it might have something to do with the edge screen but so far no luck
Use good lock. It has a module to detect vibrations and tell you what they are
Nice catch
TheMadScientist said:
Nice catch
Click to expand...
Click to collapse
Yeah, I installed it yesterday. But no vibrations are registered there so honestly I don't even know what to think now.
On the other hand when I switched from my note 10 plus I used smart switch, and now I'm thinking I should do a fresh start on my n20U.
*Detection* said:
There are apps that log notifications so you can just check the log and quickly determine what is causing the notification even if nothing is showing on-screen
Click to expand...
Click to collapse
Exactly check if you have Notistar from good lock switched on. That cache might need clearing.
I just go with it lol. I'm nutz. I'll feel my **** vibrate in my pocket when its sitting on the table. So I don't pay much mind to phantom vibrations. ???
TheMadScientist said:
I just go with it lol. I'm nutz. I'll feel my **** vibrate in my pocket when its sitting on the table. So I don't pay much mind to phantom vibrations. ?
Click to expand...
Click to collapse
It does suck some battery life though. It's one of the features I disable on my 10+ mostly because I find it annoying.
It's cool though how much you can customize notification behavior; one of the biggest reasons to go with Samsung is customization.
I play around with Settings a lot.. never crashed a load doing it. It's just occasionally gets time consuming to sort it out.
Hello all,
Since the android 12 update that I haven't been able to answer calls using the main screen. I need to unlock my phone, swipe up to go the home screen and answering it on the status notification button.
I've tried clearing cache and data from the app and even the cache from the phone (In recovery). Haven't wipe data yet but would like to have this has a last resort.
Anyone has experienced this and knows how to solve it?
On another note does anyone use "Mobile data always on" on the dev options? I do but since the update to Android 12 that, although it does function the mobile data sign from the status bar is not there. Anyone with the same issue? Is it a bug or intended?
Thanks to all.
also with A12 but no such issue. try maybe to change call display to mini popup in Phone/Settings
raul6 said:
also with A12 but no such issue. try maybe to change call display to mini popup in Phone/Settings
Click to expand...
Click to collapse
Yeah popup works normally. Just can't answer when the call comes in full screen.