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Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Click to expand...
Click to collapse
I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
Hi all,
I've had 7 Transformers tested for defects before I ended up with a decent one (So I thought!).
The first 3 tablets had dust beneath the screen so I didn't bother testing them for any other issues (In fact I wasn't even aware of other issues at that time).
After that I decided to wait for the Tab 10.1 but when I learned they stripped it of all extendability options I decided to give the Transformer another go.
After picking up another it seemed fine in the store but when I got home it had very noticeable screen bleeding at the left bottom (extending towards the center).
After showing the device to a friend, which had bought one as well, we noticed that mine had a yellow tinted screen and was much less bright than his one (He had a B7 version, mine was a B8).
After swapping mine over for another at the store, we unboxed 3 more to find a decent one that had an acceptable light bleeding amount (They all had it, some even worse than my initial one).
I ended up with a B8 again, it also had the yellow tinted screen, which I accepted for the lack of a better one and it didn't bother me too much to exchange it.
But after playing with it for a while I noticed that whenever a static screen stays on longer than 5 minutes it would get burned in (Image retention) and dissipate in approximately the same time as it took to get there (The longer the worse).
After drawing for about 45 minutes I could had the drawing as background on the setting screen, browsing the market and getting a drink left me with the complete market and app icons on every grey screen, my jaw just dropped...
Anyone else encountered this issue?
After talking to my friend about it, his B7 seemed to not having this issue at all, but a new one he bought for his uncle (Also a B8 with the yellow screen) did suffer from this as well. He even let it run over night and was left with his home screen on every screen for a couple of hours!
It really bothers me that this device had so much issues. It's a great device otherwise, but the QC sucks big time, a shame really!
How long does the images stay on the screen? I was playing games for like one hour and I notice this issue too, however, after I left the tablet off for a few minutes, the retention disappeared.
It depends on how long the static image has been displayed in my experience.
I've seen it stay on for minutes gradually dissolving in the grey background.
Here's another screen shot made with SketchBook from Autodesk (Great tool BTW). I was drawing for let's say 45 minutes and this is what happened after I saved the picture (It's supposed to be grey!).
reasonNL said:
It depends on how long the static image has been displayed in my experience.
I've seen it stay on for minutes gradually dissolving in the grey background.
Here's another screen shot made with SketchBook from Autodesk (Great tool BTW). I was drawing for let's say 45 minutes and this is what happened after I saved the picture (It's supposed to be grey!).
Click to expand...
Click to collapse
wow, quick ask for RMA dude
I all ready contacted Asus support, haven't heard back from them yet though.
I'm going to contact the the supplier as well..
Does nobody else encounter this?
If so..
Which revision do you have?
What color temp does you screen have (yellow tinted)?
To make it happen, just let the screen on for at least 5 minutes (the longer the better) on a static contrast rich image for example a search page in the market.
Open settings and check if it looks anything like the last picture from the first post.
Which country did you buy all these B8 models from please? Not heard of any B8's before now.
I have a B7 model and have not experienced any of the issues you are experiencing. The only issue that seems to be present on my TF is the browser force closing somewhat often.
I wonder if the software mods made to the B8 models is affecting the screen retention and yellow hue. From everything I have seen online it seems those of us that got B7 models are very fortunate. Please keep us updated what resolutions Asus support presents you with.
Sent from my Nexus S 4G using XDA App
It's being sold in the Netherlands for at least a couple of weeks now.
I've came across another forum where people were talking about the yellow screen as well:
(Can't post links so search in google for "yellow screen asus transformer" and click on the transformerforums link.)
Although they are talking about a B6 and B7 revision. It seems to be the same issue, nothing about the retention issue though.
I did notice however that someone wrote that his B7 has a rounded MicroSD card slot which only appeared over here on the B8, the B7's MicroSD slot still has the same appearance as the other slots on the device and dock.
Even the the link to the other forum they mention that the B7 has the yellow tinted screen which in my experience isn't the case. Maybe there B7 is our B8?
Overal the B8 seems to be better build, no cracking, no scuff marks on the black rim, rounded MicroSD slot, it seems to be somewhat lighter as well.
But unfortunately the screen seems to be crap as I've seen 3 B8's having the same yellow tinted screen.
Asus hasn't responded yet, but the re-seller did.
Still haven doubts about exchanging it for a B7, if still available, (Or B9?) or try my luck with another brand.
Here are some B8 and B7 comparison shots. Guess there is no need to say which one is which.
(Spoiler: Left B8, Right B7)
I'm returning mine tomorrow as agreed with the store. Asus wasn't much help and only replied with a common reaction saying they do everything to eliminate the growing pains of this product. (Kinda weird since they introduce this issue in a new badge since the B7 has a way better screen)
So to all B8 owner, check your screen and return is to the store if affected. Don't put up with bad QC and poor (probably cheaper) replacement parts!
First image was displayed on both devices for approx. 15 minutes. The other display the screen after this time with the home screen (grey background) and the save dialog of SketchBook Express.
You know I noticed this problem for the first time today, my TF is B4
Mine was the time on the home screen staying for a few seconds after I opened an app
Not impressed this is happening after 1 week
Does you screen have a yellow hue?
The thread on transformerforums also mentioned different badges (B6 and B7) having this screen. Every B7 I've seen so far has the nice looking screen, all B8's had the yellow ****ty one.
Guess the screen are used in all badges. It should be somehow made detectable without having another one for comparison, any ideas?
No my screen is perfect coloured, everything is fine except for this retension I noticed today
I hope it is nothing serious and will always disappear after a while
magicdave26 said:
No my screen is perfect coloured, everything is fine except for this retension I noticed today
I hope it is nothing serious and will always disappear after a while
Click to expand...
Click to collapse
I didn't notice the screen color tint myself as well, just when I saw a B7 next to it in comparison I noticed the difference even though the B7 tends to be more purplish then real white, it is way better calibrated.
It does seems to be something you'll have to put up with, depending on how long a image persists on the screen, but it always dissipates in a couple of minutes (again depending on the time it stayed on the screen in the first place) and I haven't seen it get worse nor less over time.
You could except and live with it, but in my opinion it gives a manufacturer, in this case Asus, the means to sell "defective" products, which we shouldn't accept!
It's not like you got as a present after you bought honey from a supermarket.
Yea I agree, its not something we should just accept, but I have a feeling there will be no solution to the problem other than getting a refund and waiting for the TF2 or getting a different Tablet.
I expect there is some issues with all of these screens, Light bleed, Image Retention etc
I doubt getting a new one from the company would solve it, more chances of getting one with even more problems.
The device is under warranty for a year minimum, so in 6-10 months we can return them as faulty under warranty and grab a better new model so I`m not too bothered just yet. In 10 months the wow factor will have worn off and we will be looking at newer faster ones anyway.
Just returned mine and checked one more to find massive bleeding again. So it's a refund for me. The B8 had light bleed as well but it was "acceptable" since it was only noticeable in very dark conditions the retention was just not acceptable too me.
There are good ones which have almost no issues whatsoever, getting one is pretty hard though.
The fact that there are so much differences between the same product only acknowledge my suspicion that Asus isn't able to cope with the demand and it's quite obvious the QC is being left out completely and they revert to other suppliers for parts to keep up with it.
Well when it comes to warranty, Asus has a very bad track record here in Europe. Better buy a new one since the probability of getting it back even worse is very high, essentially getting caught in an endless loop.
I don't refer product quality based on probable usage time, but based on price point.
And it's not cheap!
I'll maybe check stock again in a month or so (B9, B10), if I haven't decided to buy another brand. A shame it's a nice concept, but bad realization.
Anyone else notice what seems like to be a screen burn in on their Galaxy S6 (non-edge). I was outside today in direct sunlight for the first time and I pulled up google chrome (white background) and I noticed dark gray lines as depicted by the red lines in the pictures. Just curious if anyone else has this?
http://forum.xda-developers.com/galaxy-s6/help/phone-please-try-thispossible-screen-t3072949
I have found exactly the same issue on mine. But it's only noticeable in direct sunlight it seems. At present it isn't a deal breaker for me but it's certainly a bit odd. Surely it's a little early for screen burn in?
BlameUREdiction said:
I have found exactly the same issue on mine. But it's only noticeable in direct sunlight it seems. At present it isn't a deal breaker for me but it's certainly a bit odd. Surely it's a little early for screen burn in?
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Click to collapse
it's not burn-in, it's seeing through the screen to the assembly
Same here, Vodafone spain. Galaxy s6 black
ingenious247 said:
it's not burn-in, it's seeing through the screen to the assembly
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Click to collapse
+1.
It's not screen burn in. It's the metal chassis behind the screen which you are seeing., which is only visible in direct sunlight.
Ok but is that normal?I have the same issue and at the store i notice the same issue on one new-out of the box device.Should we replace our device or this is normal?
I started a thread to this issue yesterday. Because I didnt saw this one.
Just replaced my phone because some issues with the display, flash led and this problem.
Think my replacement will have it, too.
For now I cannot anwer me the question if it is suitable to accept this for a phone in this price segment. The summer is coming and the issue will be there on a lot of days.
PerryRhodan said:
I started a thread to this issue yesterday. Because I didnt saw this one.
Just replaced my phone because some issues with the display, flash led and this problem.
Think my replacement will have it, too.
For now I cannot anwer me the question if it is suitable to accept this for a phone in this price segment. The summer is coming and the issue will be there on a lot of days.
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Click to collapse
I think i will not settle for a phone at this price range and this stupid issue and i think that nobody should. I will just pick up Note 4 with Exynos if this issue is not resolved with the 3rd s6 device.
Me too.
On a teardown from ifixit you can exactly see the unit that creates these frame.
Thank you very much! I also experienced this on my Galaxy s6. I ordered a replacement and also noticed it.
Just to let you now guys.I tested 4 new s6 devices and all of them had this issue!!!This is a big thing and nobody is making the real fuzz abou it.So i picked up Note 4 with Exynos.Do not buy s6, wait for month of two just so they can resolve this.
I think it is a design problem and there will be no fix for it.
If that is the case, then ppl should make a big deal about it.I don not have this phone anymore but I would like to help if this issue continues.I will contact samsung via facebook and see what we can do.
I got my replacement yesterday and yes, the problem still exists. The phone is from Vietnam, 04/15/15.
The story goes on. After Amazon Germany stopped selling the black 64 GB edition I replaced my one against the white 64 GB. This one shows the frame on any background. Not only white. Only on very dark ones there is no see.
And I can see it under normal light conditions. Not only sunlight.
A very very very bad Display.
Why is it just this quiet about the issue? It's not less ugly like the flash LED or the wiggling home button issue.
My S6 (Germany; Mediamarkt) doesn't seem to have a a burn-in.
http://www.directupload.net/file/d/3982/wj6uc78e_jpg.htm
Try this in direct sunlight please with max brightness.
It is not a real burn in. It is a frame of a used component that Lays direct under the display.
Real screen burnin
We were at the Verizon store today and noticed that all the Edge phones had real screen burn in. One had the Verizon logo burnt into the screen that you could see clearly from within any app with a white background. We used chrome and a normal web page to show the employees of the store. The galaxy s6 egde had some sort of Verizon demo bar burnt into it. It seems to be a problem with the screens. I googled for it and found this thread. I am surprised this hasn't become a serious problem for Samsung yet.
xeni said:
Anyone else notice what seems like to be a screen burn in on their Galaxy S6 (non-edge). I was outside today in direct sunlight for the first time and I pulled up google chrome (white background) and I noticed dark gray lines as depicted by the red lines in the pictures. Just curious if anyone else has this?
Click to expand...
Click to collapse
Had a very bad screen burn in my S5 - i could actually see the title of the email app i have to use for work on a white screen without sunlight (title of the app is ALWAYS at the top when working in the app). Now had the S6 since it has been out and starting to see the same issue. Spoke with Samsung about this and they stated that the S4, S5, S6 and all Note devices are capable of getting screen burns with High Contrast imaging or lines. They said they could replace my screen but i would be without a device for nearly a month, and the carrier will not complete a warranty because the device still functions perfectly.
THANKS SAMSUNG!
Just a quick report of my journey buying a S8 without any issues in Germany. I had now 5 S8 midnight blacks here. Every one had atleast one issue of rhe following.
Yellow tint or green tint with non uniform white. Not removable by white balance correction. Light leak above front cam and iris sensor or at edges of the glas. Bixby and power buttons were also often too loose.
I have now written a message to the office of Samsung Germanys CEO Office complaining about their Quality Control. I think im done now. Its really annoying. This is in my opinion not acceptable for a premium phone. Its impossible to find a phone that has not at least one of this issues and i fear that S9 wont be better.
Lol and they confirmed all of these defects?
Mann when I hear this I am so happy with my s8+ coming from a one plus 5.
Bet you wouldn't succeed having 5 swaps with the customer service of one plus.
It was at 5 different shops but they all said that this should not happen. Before i had a sony and there was everything fine from the beginning.
Well I bought it and it's working flawlessly. Might be you are the lucky one chosen Moreover I bought it online.
I will at least comment on a few of these
I have not any of the screen tint issues but my device was made in november of 2017 so a later production
But my biggest things is the power button feeling loose.....I like this...AS in the past on sammy devices i have owned and i mean all of them the power button eventually feels so tight and sticky despite taking good care of my devices....In past there was no fix except disassembly The S7 I would run under a tad bit of water to temp clean it and free it up...So IMO the looser buttons are a blessing......But sammy does seem to have a quality control isee here in the last few years it seems
I would also like to add to this
I have only removed my cheap plastic sim tray about 5 times and quite carefully I might add... but despite this it still broke in less than one month of use and sammy says Oh we so sowwy. Physical damage not covered by warranty Please pay 15 dolla fo new sim card tray....
Screw that.. I found metal dual sim trays online for 3 bucks for 2 of them but coming from china take a month to get here......
Well i tried it today the last time . was the 6th device. not happy at all.
everything is now fine. no light leak above camera/iris and also buttons are ok. but:
The screen is shifting its white so badly when tilting a bit the device on the Z-axis or Y-axis that this must be a joke. From yellowish normal, to a red/pink hue that goes from botttom to top deping on the amount of the angle, then a bit green and back to yellow. Don't know if this has something maybe with the polarization filter or a coating to do. I had a s7 and this was never a problem there. i wouldnt even care when this would be only for the Y-axis as im not looking from the side to the phone but often from top or bottom. skin tones are fading into green at a specific angle in landscape. When editing photos (whitebalance) i need to have a correct whitebalance for at least some degrees that are in common use.
when i saw at the store a new sony booting up with the white bootscreen then i saw again what is possible with IPS i was shocked what samsung is doing here. its a bit sad because the s8 is a really nice phone. lets see what the s9 will be.
Hey guys,
i'm posting this because I am going crazy about this and maybe you can help me figure it out (maybe it is something so dumb that I didn't think of it lol)
Well, here's the story:
Back in 2014, i used to have a Galaxy S (yeah, the first one of the S series, and yeah, it was already old when I had it in 2014). Pretty damn slow phone. Anyway, long story short, one day I went for a walk with it in my pocket, accidentally pulled my earphone's cord, the phone got out and went straight into the asphalt. This was the result:
https://imgur.com/90GNp2i (exhibit A)
Only the glass cracked, the LCD (is that an LCD screen? lol) wasn't affected. I always used a plastic screen cover that I believe helped keeping the glass around. Damage was pretty good but I didn't get too sad about it because a few weeks later I would be getting myself a Note 3. When that happened, the broken Galaxy S was laid to rest inside its box at the bottom of my wardrobe.
Fast forward to September 2017, when i sold the Note 3 to buy my current smartphone and had to use an old smartphone until the new one arrived. Grabbed the old Galaxy S and great!, working slow and heavy like a charm.
Kept using it for the next few days, until at some point whein messing around at the old phone's stored pictures I found exhibit A (that I had sent back in 2014 to my friends to show the damage) and I remembered what did the cracked screen look like. What the ****.
https://imgur.com/e7T0yMn (exhibit B)
Exhibit B is the picture I took with a friend's phone at the exact moment I realized that the screen was less broken (?) than before. Here are a few considerations about that:
1. The phone didn't leave its box, the box didn't leave the wardrobe. Nobody repaired the screen, and that can be told because of the two major crack points found in both pictures (first one in the bottom right corner of the phone, which may be a bit harder to see in the first picture, but it's there; and the one right above the center of the screen that can be better seen in exhibits C and D below)
2. The glass REALLY broke. It wasn't only the plastic screen protector, which btw I never replaced nor removed, it's still there holding the cracks (?) together.
3. There is no genius joke like "the second picture was taken before the first one and actually it was all a prank". No, the first pic is really from 2014 and the second is really from 2017. You can tell that by:
- looking at the Whatsapp design that really changed over the years; and
- well, believing me, because i really have no other pictures of it broken. hehe
These last two pictures I took tonight when I got crazy about that again (after the first euphoria about it last year, the phone went back into the wardrobe) and decided to post it here for you guys to tell me that the solution is really dumb and laugh at me.
https://imgur.com/vBH97Ar - exhibit C with white background
https://imgur.com/eWq7LXY - exhibit D with black background
So, XDA - wft has happened here? Is "screen semi-gluing itself back" an existing technology? Did the glass pieces only rearranged back to their normal place and the cracks are still there, but less visible? Did the plastic screen cover help? Should I look for more important things to worry about?
Thank you.
tl,dr - smartphone screen broke, found it less broken three years later.