Possible carrier related problem - Galaxy S6 Q&A, Help & Troubleshooting

So got my S6 on Vodafone in the UK today. Brand new contract. New number everything.
Since the sim has been in the phone I can connect to data and make calls.
I can't send or receive texts or receive calls.
Any ideas?
Sent from my SM-G920F using XDA Free mobile app

nuclearmonkeyuk said:
So got my S6 on Vodafone in the UK today. Brand new contract. New number everything.
Since the sim has been in the phone I can connect to data and make calls.
I can't send or receive texts or receive calls.
Any ideas?
Sent from my SM-G920F using XDA Free mobile app
Click to expand...
Click to collapse
That's definitely a carrier related issue. Contact their support and explain your issue. They will more than likely perform a "reset location PTL", which basically completely reregister you to the tower/network. This will make sure that you are connected to the correct cell tower in your location.

Yeah I got on the phone to them about 6 hours ago. All the "helpful" woman at the other end suggested was try and register on another network then register back on Vodafone and turn the phone off and on. So much for tech support.
I've heard of things like this happen when you transfer your number over. A split port. But not on a brand new sim. Nearly 13 hours it's been like this now.
Sent from my SM-G920F using XDA Free mobile app

So popped into my local store and it seems it's an issue with these new 07341 prefix numbers that vodafone are providing. They're not recognised by other carriers yet. I now have to wait until Tuesday to have a fully functioning phone!!! Ffs
Sent from my SM-G920F using XDA Free mobile app

Related

Lost reception doesn't come back without restart

I've been having a problem lately with my Captivate. At my work there's a complete dead zone where I lose reception completely (the 4 bars are replaced by a circle with a cross through it). However, when I leave work and go back home the reception never comes back - I've waited and waited and waited, but it still stays Xed out.
The phone requires a restart, and after that it picks up reception normally.
has anyone experienced this?
Did you try enabling flight mode, then turning it back off? Same effect as restarting the phone for your signal problem.
But in answer to your question, I've never had that problem. I have had a problem getting my signal back, but I just hold the phone in the open for a bit, and then stick it in my pocket again once I obtain service.
miztaken1312 said:
Did you try enabling flight mode, then turning it back off? Same effect as restarting the phone for your signal problem.
Click to expand...
Click to collapse
I have, and it doesn't work. I have to turn the phone off and back on again.
I have the exact same issue.
I was having the same problem. They changed out the SIM card and have not had the problem sense. If your SIM has been through a few phones my not hurt to get a new one.
Sent from my SAMSUNG-SGH-I897 using XDA App
thedoodle said:
I was having the same problem. They changed out the SIM card and have not had the problem sense. If your SIM has been through a few phones my not hurt to get a new one.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Click to collapse
Thanks, I just ordered a new SIM card online. My existing one is 4 years old and scratched up like crazy, that may be it.
On a different note, once I receive my new SIM card does anyone know how to associate it with my plan? The ebay listing for the SIM card said to do it through the following website but I'm not sure which option is correct ("upgrade phone" perhaps?)
https://www.wireless.att.com/activations/
Paladuck said:
Thanks, I just ordered a new SIM card online. My existing one is 4 years old and scratched up like crazy, that may be it.
On a different note, once I receive my new SIM card does anyone know how to associate it with my plan? The ebay listing for the SIM card said to do it through the following website but I'm not sure which option is correct ("upgrade phone" perhaps?)
https://www.wireless.att.com/activations/
Click to expand...
Click to collapse
For simplicities sake and for your own safety, take it into at&t and have them do it. At least you know it will be done correctly.
Sent from my Captivate
att gives u free sim card if goto their main stores
If you get a new sim just call at&t and tell them you need to change the sim number.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
ViniD said:
att gives u free sim card if goto their main stores
Click to expand...
Click to collapse
I've been through many AT&T stores and they always charge me $25 for a new SIM. How'd you get free ones?
miztaken1312 said:
I've been through many AT&T stores and they always charge me $25 for a new SIM. How'd you get free ones?
Click to expand...
Click to collapse
You must be going to private franchises because AT&T charges them for SIMs. If you call 611, they would make a notation to your account that you get a free one and the franchise would get reimbursed by AT&T.
I had to get a new SIM with my phone and it experiences this same issue. Has anybody had any luck with getting rid of the problem?
dennistaylor said:
You must be going to private franchises because AT&T charges them for SIMs. If you call 611, they would make a notation to your account that you get a free one and the franchise would get reimbursed by AT&T.
I had to get a new SIM with my phone and it experiences this same issue. Has anybody had any luck with getting rid of the problem?
Click to expand...
Click to collapse
I don't believe they were private. They are regular at&t stores. But next time I'm definitely calling 611 for my similar problems
Sent from my Captivate
i have the same issue. i got a new sim when i got the phone and i rarely touch the sim. I bought the phone on launch day and have only just started seeing the issue. it seems to me that it started after the OTA patch but it is still happening after i flashed Cognition v2.1.7

Picture messaging

I'm having trouble reciving picture messages. I get the message saying I recived one but then when I click on the get media content it never downloads the picture. Same for when I try to send one. What's the solution
Sent from my HD7 using XDA Windows Phone 7 App
i see your using an HD7, what carrier? any mods you've made?
make sure you have data turned on. pic messages need your data connection to work. wifi won't cut it and for usa tmobile, most times 2g (edge) won't cut it either.
I have t-mobile. All my data connections are on. 3g connection on and data on. Still don't work
Sent from my HD7 using XDA Windows Phone 7 App
tperson1 said:
I have t-mobile. All my data connections are on. 3g connection on and data on. Still don't work
Sent from my HD7 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
you are able to access the internet without issues? If so, you need to contact tmobile.
Hi tperson1,
I had exactly the same problem on o2 uk.
This lasted for nearly two months. Phone was not updated at the time.
I was originally able to send and receive picture messages when I first got the phone, but this broke after about a month. I went to the o2 shop and asked for advice. Their response was that it was either because the phone needed updating (which wasn't available at the time) or their was a hard wear problem. They informed me that they would happily send it to HTC for repair, and provide a cheap replacement phone for the month or so it would take. Understandably I wasn't happy with this.
I then contacted o2 customer services who offered a swop for a new model. They then said that HTC advised changing the sim card first and sent me another to try before a swop.
However, the problem appeared to resolve itself before I received the new Sim card. I received the feb update shortly after and touch wood I have not experienced the problem since.
Hope that helps.
Garrickus.

Manually change the MIN number

Alright guys i did search on here, and google before posting this thread and haven't really found an answer. Anyways my dads S3 has been acting weird lately, he lost his IMEI and we restored that and everything was fine, well a few days ago he had to travel and put the phone into airplane mode on the plane, got off the plane and it was stuck in roaming. At that time he couldnt receive text messages, but now he can't send texts, receive them, make or receive calls, etc. Well come to find out his MIN (Mobile identification number) somehow got changed to a phone number that hes never used or recognized. The S3 was bought brand new from verizon, and wasn't having any issues until recently.
So my question is i know in years past verizon phones had service menus that allowed you to manually change that number, but i'm not sure if the S3 has that capability or not. The other question is if it doesn't is there anyway to get it to change back automatically? He'll be home in a few hours and were gonna reset to stock and restore IMEI and reprovision again just incase that fixes it. But i wanted to ask now, so if that doesn't work, we'd have a solution.
Any help will be greatly appreciated
The MIN is not supposed to match the MTN(phone number) . They are always different.
Sent from my SCH-I535 using xda app-developers app
Not Always
voodoomanx said:
The MIN is not supposed to match the MTN(phone number) . They are always different.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I don't mean to argue but not 2 hours ago I borrowed a friends samsung galaxy phone to see what settings I needed to tweek on my fascinate. We are both on Straight Talk and her min was exactly the same as her phone number. Her phone works fine (data,mms and voice), mine just sends and receives text and the min is completely different from my MTN.
I am going to change it and see what happens, I will keep yall posted.
I have never had a matching MIN in my life. Most carriers use a different MIN then your number to help deter cloning.
Arkie! said:
I am going to change it and see what happens, I will keep yall posted.
Click to expand...
Click to collapse
I wouldn't if I were you. Mine is different, Walmart Straight Talk is not Verizon
my min is the exact same as my phone number
...been that way from day 1!
Mine are different, been that way since day one. Same with my previous phone too.
Sent from my SCH-I535 using xda app-developers app
On Verizon my MIN same as phone number also.
Edit: from what I have been able to find it will be different if you ported your number to Verizon and will work fine. If not ported it usually someone else's old inactive number and can lose data. If you have data and call number you may get someone you don't know or will get other carrier you ported from. Can't find anything on how to change. May have to contact carrier if restore doesn't fix it.

Moto G showing no service

Can someone olease help me i have a newly purchased Moto G x1033 i got a new microsim. (Did not cut it or anything)
Moto G detects the sim but says either no service or emergency calls only.
Im running on latest the latest kitkat version.
I have tried a master reset. Manually changing operators does not help. Should i get the phone replaced or is this a software issue?
please help thanks
Sent from my GT-S7562 using XDA Free mobile app
Do you have the possibility to try another sim?
If you can connect to an operator with another sim, then the problem must be your new sim.
Thanks for replying. I have tried 2 different sims in bothr the slots they still dont work. Though they do work on other phones. I dont think the new sim should be the problem i had used a cut sim first and then gotten a new micro sim.
UPDATE:
Some more info The signal bars are full and orange in colour/color and say No Service beneath them.
It also does show the name of the service provider at certain places.
UPDATE 2 :
I tried to switcj on mobile data and that seems to be working fine on 2G. But im still getying no service
Sent from my GT-S7562 using XDA Free mobile app
MufcTK said:
Can someone olease help me i have a newly purchased Moto G x1033 i got a new microsim. (Did not cut it or anything)
Moto G detects the sim but says either no service or emergency calls only.
Im running on latest the latest kitkat version.
I have tried a master reset. Manually changing operators does not help. Should i get the phone replaced or is this a software issue?
please help thanks
Sent from my GT-S7562 using XDA Free mobile app
Click to expand...
Click to collapse
The same thing happened to me but my G is a single sim, xt1032 cdma. When my phone was doing this, I actually tried to place and emergency call just to see if it would go through and it did not. Apparently the RF software was corrupted. To fix it I had to reflash the entire stock firmware.
Hi thanks i will try that. Could you just tell me will flashing the firmware again void my warrenty?
Also a link/tutorial to the procedure would be nice but i can look it up to.
Sent from my GT-S7562 using XDA Free mobile app
Flashing the firmware needs an unlocked bootloader.
By doing this your waranty will be voided.
In case you just recently bought your phone I would return it and ask for a new one.
I have the same issue. The weird thing is that 2G and 3G Internet works but voice calls don't work (voice registration state is emergency calls only, data registration state is connected). I flashed stock firmware again but that didn't help solve the issue. I have tried this with multiple SIM cards. I have requested a replacement however that is pending "approval".
Im having the exact same issue i also have asked for a full refund from Flipkart.
Ill see if i should buy another peice of moto g or shall i go for xperia C/M2
Sent from my GT-S7562 using XDA Free mobile app
This is weird. I reflashed the system partition and relocked the bootloader, and the phone is working fine now. I unlocked the bootloader and it still works. This doesn't make sense. How can reflashing just the system partition fix a network issue that occured in both stock and CM 11? The system partition had been formatted once or twice from CWM recovery earlier while I was going back and forth between CM and stock to debug this issue. Only reflashing the system partition from mfastboot fixed the issue.
it does not matter now i have returned the phone
Sent from my GT-S7562 using XDA Free mobile app
I just received this email from Flipkart:
Please find below the statement from Motorola on your recently purchased device.
We have uncovered an activation problem with some Moto G devices sold in India. If you have unboxed your Moto G and are having network connectivity problems this applies to you.
The problem: IMEI numbers are 15-digit unique codes that help cellular networks identify valid phones. If your new Moto G s IMEI number begins with 3533 your phone is incapable of connecting to the network right now because of a programming error on our part. It may take several days before your phone will connect to the network. You can find your IMEI number listed on the box or behind the back cover. At this stage, our understanding is that this only affects the 16GB version of Moto G.
How we are fixing it: We are working around the clock with our network partners to ensure your device is listed properly in their system. Because of the complex process to activate, your device could begin working as early as Tuesday or it may take a few days after that for your specific device to begin working properly.
If you are impacted, we apologize for the inconvenience this has caused to you. We let you down and are working around the clock to fix this issue.
To help make up for the issue if you are affected, we will be crediting your Flipkart wallet with Rupees 1200/-with which you can buy a Moto G cover or an item of your choice.
If you do not want to wait a couple of days for the phone to be activated, you can exchange it for an operational unit or return it for a full refund with Flipkart, no questions asked. Your replacement request will be processed after a week.
On behalf of Motorola, please accept our deepest apologies. We are passionate about making people happy with our products and we will work tirelessly to gain back your trust.
Regards,
Flipkart Customer Care
Click to expand...
Click to collapse
So my guess is that reflashing the system didn't solve the issue, instead something changed on the network operator end by the time I reflashed the system partition and tested it again.
Could have been that.
Im going to order the phone again once it is back in stock.
Sent from my GT-S7562 using XDA Free mobile app

Verizon Note 5 - Help Needed with APN

Hi, wonderful xda community. I have a family member currently traveling to South East Asia and I had gifted then a Verizon note 5 as I was under the jmpressiom the phone was unlocked. They used it on T Mobile within the states and everything worked great, but on thr trip they are unable to access 4g or any data. Phone and texts are working fine. When they get into apn, the default Verizon apn setting is gryeed out and upon adding a new apn setting and pressing save does not store the settings. What can be done? As they are traveling, I need an urgent recommendation. Thanks in advance.
Are they using a Verizon sim? I can't change the apn on my Verizon sim, but when I was in London I had to manually add the apn to the new sim I was using
Sent from my SM-N920V using XDA-Developers mobile app
No not a Verizon Sim. A local Sim of the country they are in.
Sorry, I reread the post, mine acted the same way, only it kept the new apn, Verizon Samsung's are unlocked from the store now adays, I'll look for my other sim and play around, in the mean time try. Also, probably won't do anything but have them do a system cache wipe (hold volume up and home while the phone is booting) and should be self explanatory after that
Sent from my SM-N920V using XDA-Developers mobile app
any other advice on this?

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