Can someone olease help me i have a newly purchased Moto G x1033 i got a new microsim. (Did not cut it or anything)
Moto G detects the sim but says either no service or emergency calls only.
Im running on latest the latest kitkat version.
I have tried a master reset. Manually changing operators does not help. Should i get the phone replaced or is this a software issue?
please help thanks
Sent from my GT-S7562 using XDA Free mobile app
Do you have the possibility to try another sim?
If you can connect to an operator with another sim, then the problem must be your new sim.
Thanks for replying. I have tried 2 different sims in bothr the slots they still dont work. Though they do work on other phones. I dont think the new sim should be the problem i had used a cut sim first and then gotten a new micro sim.
UPDATE:
Some more info The signal bars are full and orange in colour/color and say No Service beneath them.
It also does show the name of the service provider at certain places.
UPDATE 2 :
I tried to switcj on mobile data and that seems to be working fine on 2G. But im still getying no service
Sent from my GT-S7562 using XDA Free mobile app
MufcTK said:
Can someone olease help me i have a newly purchased Moto G x1033 i got a new microsim. (Did not cut it or anything)
Moto G detects the sim but says either no service or emergency calls only.
Im running on latest the latest kitkat version.
I have tried a master reset. Manually changing operators does not help. Should i get the phone replaced or is this a software issue?
please help thanks
Sent from my GT-S7562 using XDA Free mobile app
Click to expand...
Click to collapse
The same thing happened to me but my G is a single sim, xt1032 cdma. When my phone was doing this, I actually tried to place and emergency call just to see if it would go through and it did not. Apparently the RF software was corrupted. To fix it I had to reflash the entire stock firmware.
Hi thanks i will try that. Could you just tell me will flashing the firmware again void my warrenty?
Also a link/tutorial to the procedure would be nice but i can look it up to.
Sent from my GT-S7562 using XDA Free mobile app
Flashing the firmware needs an unlocked bootloader.
By doing this your waranty will be voided.
In case you just recently bought your phone I would return it and ask for a new one.
I have the same issue. The weird thing is that 2G and 3G Internet works but voice calls don't work (voice registration state is emergency calls only, data registration state is connected). I flashed stock firmware again but that didn't help solve the issue. I have tried this with multiple SIM cards. I have requested a replacement however that is pending "approval".
Im having the exact same issue i also have asked for a full refund from Flipkart.
Ill see if i should buy another peice of moto g or shall i go for xperia C/M2
Sent from my GT-S7562 using XDA Free mobile app
This is weird. I reflashed the system partition and relocked the bootloader, and the phone is working fine now. I unlocked the bootloader and it still works. This doesn't make sense. How can reflashing just the system partition fix a network issue that occured in both stock and CM 11? The system partition had been formatted once or twice from CWM recovery earlier while I was going back and forth between CM and stock to debug this issue. Only reflashing the system partition from mfastboot fixed the issue.
it does not matter now i have returned the phone
Sent from my GT-S7562 using XDA Free mobile app
I just received this email from Flipkart:
Please find below the statement from Motorola on your recently purchased device.
We have uncovered an activation problem with some Moto G devices sold in India. If you have unboxed your Moto G and are having network connectivity problems this applies to you.
The problem: IMEI numbers are 15-digit unique codes that help cellular networks identify valid phones. If your new Moto G s IMEI number begins with 3533 your phone is incapable of connecting to the network right now because of a programming error on our part. It may take several days before your phone will connect to the network. You can find your IMEI number listed on the box or behind the back cover. At this stage, our understanding is that this only affects the 16GB version of Moto G.
How we are fixing it: We are working around the clock with our network partners to ensure your device is listed properly in their system. Because of the complex process to activate, your device could begin working as early as Tuesday or it may take a few days after that for your specific device to begin working properly.
If you are impacted, we apologize for the inconvenience this has caused to you. We let you down and are working around the clock to fix this issue.
To help make up for the issue if you are affected, we will be crediting your Flipkart wallet with Rupees 1200/-with which you can buy a Moto G cover or an item of your choice.
If you do not want to wait a couple of days for the phone to be activated, you can exchange it for an operational unit or return it for a full refund with Flipkart, no questions asked. Your replacement request will be processed after a week.
On behalf of Motorola, please accept our deepest apologies. We are passionate about making people happy with our products and we will work tirelessly to gain back your trust.
Regards,
Flipkart Customer Care
Click to expand...
Click to collapse
So my guess is that reflashing the system didn't solve the issue, instead something changed on the network operator end by the time I reflashed the system partition and tested it again.
Could have been that.
Im going to order the phone again once it is back in stock.
Sent from my GT-S7562 using XDA Free mobile app
Related
has anyone experience an Activation Issue with the MOTO G. where i if you try to call it will tell me your account cant not be activated please call customer service. and i am the dealer, and the phone is brand new out the box. uselessly i will swap the device with another one, but im out of Moto g. and i tried #786 and and applied the msl #. and does the factory data reset, and PRL update and nothing. need Help PLEASE
fidourbina316 said:
has anyone experience an Activation Issue with the MOTO G. where i if you try to call it will tell me your account cant not be activated please call customer service. and i am the dealer, and the phone is brand new out the box. uselessly i will swap the device with another one, but im out of Moto g. and i tried #786 and and applied the msl #. and does the factory data reset, and PRL update and nothing. need Help PLEASE
Click to expand...
Click to collapse
pretty sure we need more information. at the very least, what model moto g do you have? who are you trying to activate it with?
I active on boost mobile.
Moto G MOT1031ABB and once ill do the activation, I can make a call and get on YouTube. So ill give to the customer, then they'll come back a day later saying that it " it will not make any calls, and serve on the net (facebook)". So ill do update PRL, profile, active this device, and #786. Oh yeahh and reprogram the network. And the 3G will be on until ill make a call. And the 3G will be gray not blue.
Sent from my SPH-L710 using xda app-developers app
Hey Guys,
Iv been undergoing a very strange problem, I flashed manually the 4.4.3 update to my Nexus 5, the phone worked fine for about 2 days after the flash and then random-ally one morning decided to display "Emergency Calls Only', I can scan for mobile networks just fine but it will fail to register on any network, here is some debugging iv been doing:
Select automatic registration, reboot
Switch off, remove sim, insert, boot
Flashed all modems available
Tried registering on different nework modes (3G, LTE, 2G)
Factory restore to 4.4.2
Corrupted EFS rulled out.
The same sim works just fine in other devices and I have ensured that the sim card pins are clean and fine. I cannot find a article related to this issue and what I have been reading is that it could be related to a corrupted EFS, what i dont understand is that does the EFS corrupt the IMEI number or is their anyway to confirm it is a corrupted IMEI number ? If so is their anyway to recover the EFS and just inject my IMEI number into the file and flash back ? Would the Nexus 5 PIT file help ? Or in the end would a google RMA device be a better choice ?
The RMA is difficult for me due to the fact that im in a unsopported county so would have to post it back, but i obviously need a phone so need to sort this out.
If you have corrupted efs your imei will be 0.
You can probably try for a rma, or take apart the phone to sell it for parts (everything except the motherboard). And no, you can't put the imei back yourself.
Sent from my Nexus 5 using Tapatalk
Soprono said:
Hey Guys
Click to expand...
Click to collapse
Settings > About phone > Status
Does it show your IMEI?
If it shows a zero or multiple zeroes it might be a corrupt IMEI.
Lethargy said:
Settings > About phone > Status
Does it show your IMEI?
If it shows a zero or multiple zeroes it might be a corrupt IMEI.
Click to expand...
Click to collapse
Okey then its not, IMEI is still valid, Phones IMEI is still the same, I have tested the IMEI aswell with my service provider and a paid for service on the net that indicates all is in order still.
Sounds like an issue with the SIM card holder and/or connection of it to your motherboard. I know rma is difficult for you but that's probably your best option.
Sent from my Nexus 5 using XDA Free mobile app
Lethargy said:
Settings > About phone > Status
Does it show your IMEI?
If it shows a zero or multiple zeroes it might be a corrupt IMEI.
Click to expand...
Click to collapse
jd1639 said:
Sounds like an issue with the SIM card holder and/or connection of it to your motherboard. I know rma is difficult for you but that's probably your best option.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
It would make some sense somewhat as recently after i updated i had dropped the phone from a small height, and that option has been playing on my mind ever since. What i cannot get is that the device still picks up a sim card when its inserted into the phone or will this still happen regardless? Iv practically ruled out everything, im getting a replacement phone tomorrow and Ill them log a call to google to get things moving with a RMA.
Another thread has suggested re-flashing the cache.img from the stock file, will this wipe everything or do you think it would be worth a try ?
Soprono said:
It would make some sense somewhat as recently after i updated i had dropped the phone from a small height, and that option has been playing on my mind ever since. What i cannot get is that the device still picks up a sim card when its inserted into the phone or will this still happen regardless? Iv practically ruled out everything, im getting a replacement phone tomorrow and Ill them log a call to google to get things moving with a RMA.
Another thread has suggested re-flashing the cache.img from the stock file, will this wipe everything or do you think it would be worth a try ?
Click to expand...
Click to collapse
It's worth a try to flash the cache. It will not wipe your device or anything.
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
It's worth a try to flash the cache. It will not wipe your device or anything.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Thank you man, im going to attempt it now, busy getting the files again now quick and shall see.
Emergency Calls Only (Purely motherboard fault) Substandard hardware
Emergency Calls Only, This is due to substandard nexus hardware quality, as around the world all nexus 5 phone owner face the same problem, google is silent on their fault, i will never buy nexus phone in future, faulty upgrade destroyed our phone hardware,
Menish Pugalia said:
Emergency Calls Only, This is due to substandard nexus hardware quality, as around the world all nexus 5 phone owner face the same problem, google is silent on their fault, i will never buy nexus phone in future, faulty upgrade destroyed our phone hardware,
Click to expand...
Click to collapse
Are you a disappointed person or a spammer?
Read the forum rules...
hi,
a friend has yet another Moto G that won't read any sim card. it looks like it's a loose connection, sometimes you are able to make it work by rebooting while holding the sim card with some pressure applied.
i've disassembled the phone but there seems to be nothing to do that is not partially destructive, and the phone is under warranty (in another country). any tips?
thanks!
I'm on the same issue with a first gen Moto G. Tho, the phone actually reads the SIM, since contacts were copied to phone memory, but no aquired signal. Before I blame Motorola for this one more worldwide known issue, I've decided to put this into further consideration by someone on this forum. So, by entering service mode, I've found this info (image attached) by which I just can't interprete, nor explain the current state of the phone's radio. Can somebody tell what is this mean? I'm suspicious about the phone having some sort of lock because of who knows what. BTW, I've tried every possible solution I've found on the internet for this issue to no avail, that's why I'm suspicious about something else affecting this particular Moto G...
Sent from my HUAWEI G730-U251 using XDA Free mobile app
Here's the info
Sent from my HUAWEI G730-U251 using XDA Free mobile app
Hi guys,
I'm new to XDA and wanted to thank everyone for all the great posts.
I have purchased a Mate 9 MHA-AL00 recently. It has been a great phone to play around with and figure out all the great features it has.
I have been facing some trouble with regards to connecting it to my carrier. I have tried inserting my sim card and I only get the "emergency call only" prompt.
I have visited my carrier story to ensure that network settings are correct and they have verified that this is not the issue. I have visited a cell phone repair shop and they were not able to assist either.
The weird part of this is that the phone picks up my phone number and carrier information but does not connect. I have tried 3 other carrier sims and haven't had any luck either.
I did however get a little break the other day. I placed two different carrier sims in my phone at the same time. Both carriers worked! No data, just phone calls were working. After about 5 minutes, one carrier dropped. I removed the sim for the dropped carrier and the second carrier dropped as well. Could not get them to reconnect.
On a couple of occasions, a 3G sim card has worked as the only sim. It works for 5 minutes and then drops.
I've tried to research and look around to see if anyone has any similar issues and have not had any luck. I'm quite new to android phones and by no means a cell phone expert.
The phone was purchased in Malaysia and I do not have the option of returning or exchanging.
Thanks guys. I look forward to your expertise.
Abs
That's definitely not normal. Try reflashing.
Was this a brand new unit? If not you might have gotten yourself a stolen unit with a barred IMEI.
Sent from my MHA-L29 using XDA Labs
Governa said:
That's definitely not normal. Try reflashing.
Was this a brand new unit? If not you might have gotten yourself a stolen unit with a barred IMEI.
Sent from my MHA-L29 using XDA Labs
Click to expand...
Click to collapse
Was not in the box. Anyway around a barred imei?
Thanks
Yes try re flashing ur phone.
Download this file it is Al00 firmware,exctract the rar and copy the exctracted folder to an sd card,turn off ur phone and press 3 buttons,power volume up and down till the phone start updating.
This will wipe everything so make sure to backup first.
It is an old firmware but you can update to latest firmware in system update.
Good luck
https://mega.nz/#!88RmjJjA!gGmuc0gL-_sPHOQ0VAXZgTJ3lXmlRRmBqXIYNEyw9XY
Abs86 said:
Was not in the box. Anyway around a barred imei?
Click to expand...
Click to collapse
Follow gm007's instructions and try reflashing it. If that doesn't sort it I'm afraid you're stuck. Get in touch with the seller if that's an option, you might need to ship it back to the country of origin to have it looked at by Huawei. Then again if you're in possession of stolen goods (you implied that's a possibility) you can forget that.
Bypassing IMEI locks is illegal and discussing it is against XDA's TOS.
Governa said:
Follow gm007's instructions and try reflashing it. If that doesn't sort it I'm afraid you're stuck. Get in touch with the seller if that's an option, you might need to ship it back to the country of origin to have it looked at by Huawei. Then again if you're in possession of stolen goods (you implied that's a possibility) you can forget that.
Bypassing IMEI locks is illegal and discussing it is against XDA's TOS.
Click to expand...
Click to collapse
hey guys,
I tried the reflash but im getting update fail/file does not exist. Is there another way to reflash, other file?
Im not too sure about the barred imei, i will try to contact the seller. Im just trying to use this phone!
Thanks for the assistance.
can some one please help me....i purchased an unlocked former sprint lg g flex 2 from ebay to use with my gsm sim card.
I have used the phone for 10 days without any problem but from nowwhere today it just showed invalid card.
when i reinsert the sim,it detects the sim for about 10 min and then brings a pop up on the screen saying "the phone ll reboot until you insert a valid sim card"then it reboots and stays on invalid sim.
Tried a different sim it also works for roughly 5 min and then does the same thing.
I have tried hard reset,factory reset,rebooting it and everything that i found on google but nothing works,still stack on "INVALID CARD"
Any help please i ll appreciate!
mackn said:
can some one please help me....i purchased an unlocked former sprint lg g flex 2 from ebay to use with my gsm sim card.
I have used the phone for 10 days without any problem but from nowwhere today it just showed invalid card.
when i reinsert the sim,it detects the sim for about 10 min and then brings a pop up on the screen saying "the phone ll reboot until you insert a valid sim card"then it reboots and stays on invalid sim.
Tried a different sim it also works for roughly 5 min and then does the same thing.
I have tried hard reset,factory reset,rebooting it and everything that i found on google but nothing works,still stack on "INVALID CARD"
Any help please i ll appreciate!
Click to expand...
Click to collapse
Best thing to do is return it. Never buy a sprint device for use on GSM carriers. Only buy a sprint device if you intend on using it on Sprint.
Sent from my iPhone using Tapatalk
hyelton said:
Best thing to do is return it. Never buy a sprint device for use on GSM carriers. Only buy a sprint device if you intend on using it on Sprint.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
unfortunately am not in the US currently and it can be difficult to return it.
Can i root it?Can it get back to normal? so desperate right now.
mackn said:
unfortunately am not in the US currently and it can be difficult to return it.
Can i root it?Can it get back to normal? so desperate right now.
Click to expand...
Click to collapse
No clue. Getting it to work can be difficult or could be easy. But it's just not a reliable device to use on GSM carriers.
Did you make sure network mode is set to GSM/WCDMA/LTE?
If so your best bet is to check out this thread not sure if it still applies https://forum.xda-developers.com/g-flex2/general/sprint-g-flex-2ls996-gsm-domestic-t3122813
mackn said:
can some one please help me....i purchased an unlocked former sprint lg g flex 2 from ebay to use with my gsm sim card.
I have used the phone for 10 days without any problem but from nowwhere today it just showed invalid card.
when i reinsert the sim,it detects the sim for about 10 min and then brings a pop up on the screen saying "the phone ll reboot until you insert a valid sim card"then it reboots and stays on invalid sim.
Tried a different sim it also works for roughly 5 min and then does the same thing.
I have tried hard reset,factory reset,rebooting it and everything that i found on google but nothing works,still stack on "INVALID CARD"
Any help please i ll appreciate!
Click to expand...
Click to collapse
I think it can be rooted on lollipop. There is a thread somewhere.
Sent from my LG-H955 using Tapatalk
hyelton said:
No clue. Getting it to work can be difficult or could be easy. But it's just not a reliable device to use on GSM carriers.
Did you make sure network mode is set to GSM/WCDMA/LTE?
If so your best bet is to check out this thread not sure if it still applies https://forum.xda-developers.com/g-flex2/general/sprint-g-flex-2ls996-gsm-domestic-t3122813
Click to expand...
Click to collapse
hi,
i have just discovered that my phone was already rooted by the seller after i ran root checker.
do you think if i unroot it and root it again would solve the problem that am having.
mackn said:
hi,
i have just discovered that my phone was already rooted by the seller after i ran root checker.
do you think if i unroot it and root it again would solve the problem that am having.
Click to expand...
Click to collapse
Just unrooting wouldn't solve the issue. The device was most likely rooted with changes to make it work with a gsm carrier. That phone in its stock state won't work on any other carrier at all besides sprint.
Sent from my iPhone using Tapatalk
Hi hyelton
I want to unroot my phone it has stock rom of 5.1.1 zvb.can i use zv5 or what would you recommend.i just want to take it back to stock so that i can unlocked it with unlock code for gsm use.
Maybe it solve the problem am having.
Am a newbie to this rooting thing so i just want to do the right thing.
Device:LS996 from sprint.
Problem facing:service disable,invalid card
mackn said:
Hi hyelton
I want to unroot my phone it has stock rom of 5.1.1 zvb.can i use zv5 or what would you recommend.i just want to take it back to stock so that i can unlocked it with unlock code for gsm use.
Maybe it solve the problem am having.
Am a newbie to this rooting thing so i just want to do the right thing.
Device:LS996 from sprint.
Problem facing:service disable,invalid card
Click to expand...
Click to collapse
You should be able to since it's updating. But updating will actually make it to where you won't ever be able to use it.
You have more of a chance getting it working with a GSM carrier while rooted than not.
The issue your facing is not a problem, it's supposed to say that when inserting a non Sprint sim in the sprint device.
Remember that model has to be tampered with to make it work on a GSM carrier. It's not supposed to work on a non sprint carrier without things being changed.
Sent from my iPhone using Tapatalk
Broken Antenna
I've had my LG G Flex 2 for a little over a year and this happened to me.
SOLUTION: The antenna is most likely broken and needs to be replaced. The lady at sprint said it is common with this phone so I'll try to figure out how to do that.
cmosk7100 said:
I've had my LG G Flex 2 for a little over a year and this happened to me.
SOLUTION: The antenna is most likely broken and needs to be replaced. The lady at sprint said it is common with this phone so I'll try to figure out how to do that.
Click to expand...
Click to collapse
Yeah but your using the device on sprint? These users are not. They're using it on a GSM network outside of the US this issue is over the software not hardware.
Sent from my iPhone using Tapatalk
Invalid card
Thanks guys,i appreciate all your inputs.i have since returned this phone to the seller for replacement.I hope I ll not face this problem on the next one.
mackn said:
Thanks guys,i appreciate all your inputs.i have since returned this phone to the seller for replacement.I hope I ll not face this problem on the next one.
Click to expand...
Click to collapse
Hopefully you don't get another Sprint device. Or it will most likely happen again.
Sent from my iPhone using Tapatalk
Invalid card
I ll ask him to send me something from at&t
Since he has it in his eBay store.