Network issues - Huawei Mate 9 Questions & Answers

Hi guys,
I'm new to XDA and wanted to thank everyone for all the great posts.
I have purchased a Mate 9 MHA-AL00 recently. It has been a great phone to play around with and figure out all the great features it has.
I have been facing some trouble with regards to connecting it to my carrier. I have tried inserting my sim card and I only get the "emergency call only" prompt.
I have visited my carrier story to ensure that network settings are correct and they have verified that this is not the issue. I have visited a cell phone repair shop and they were not able to assist either.
The weird part of this is that the phone picks up my phone number and carrier information but does not connect. I have tried 3 other carrier sims and haven't had any luck either.
I did however get a little break the other day. I placed two different carrier sims in my phone at the same time. Both carriers worked! No data, just phone calls were working. After about 5 minutes, one carrier dropped. I removed the sim for the dropped carrier and the second carrier dropped as well. Could not get them to reconnect.
On a couple of occasions, a 3G sim card has worked as the only sim. It works for 5 minutes and then drops.
I've tried to research and look around to see if anyone has any similar issues and have not had any luck. I'm quite new to android phones and by no means a cell phone expert.
The phone was purchased in Malaysia and I do not have the option of returning or exchanging.
Thanks guys. I look forward to your expertise.
Abs

That's definitely not normal. Try reflashing.
Was this a brand new unit? If not you might have gotten yourself a stolen unit with a barred IMEI.
Sent from my MHA-L29 using XDA Labs

Governa said:
That's definitely not normal. Try reflashing.
Was this a brand new unit? If not you might have gotten yourself a stolen unit with a barred IMEI.
Sent from my MHA-L29 using XDA Labs
Click to expand...
Click to collapse
Was not in the box. Anyway around a barred imei?
Thanks

Yes try re flashing ur phone.
Download this file it is Al00 firmware,exctract the rar and copy the exctracted folder to an sd card,turn off ur phone and press 3 buttons,power volume up and down till the phone start updating.
This will wipe everything so make sure to backup first.
It is an old firmware but you can update to latest firmware in system update.
Good luck
https://mega.nz/#!88RmjJjA!gGmuc0gL-_sPHOQ0VAXZgTJ3lXmlRRmBqXIYNEyw9XY

Abs86 said:
Was not in the box. Anyway around a barred imei?
Click to expand...
Click to collapse
Follow gm007's instructions and try reflashing it. If that doesn't sort it I'm afraid you're stuck. Get in touch with the seller if that's an option, you might need to ship it back to the country of origin to have it looked at by Huawei. Then again if you're in possession of stolen goods (you implied that's a possibility) you can forget that.
Bypassing IMEI locks is illegal and discussing it is against XDA's TOS.

Governa said:
Follow gm007's instructions and try reflashing it. If that doesn't sort it I'm afraid you're stuck. Get in touch with the seller if that's an option, you might need to ship it back to the country of origin to have it looked at by Huawei. Then again if you're in possession of stolen goods (you implied that's a possibility) you can forget that.
Bypassing IMEI locks is illegal and discussing it is against XDA's TOS.
Click to expand...
Click to collapse
hey guys,
I tried the reflash but im getting update fail/file does not exist. Is there another way to reflash, other file?
Im not too sure about the barred imei, i will try to contact the seller. Im just trying to use this phone!
Thanks for the assistance.

Related

[Q] Galaxy Nexus stolen, SIM card changed, able to trace back?

Dear forum,
let me just go straight to the point:
My Galaxy Nexus was stolen at work last friday. I tried to use some tracking software like Plan B but without succes, the SIM card had been changed allready.
Now here comes the part that gave me some hope.
When I went to My (Gmail) Account at the Android Market today (using my desktop), I noticed 2 things:
- First thing is that the record from the column "Carrier" has been changed from "Vodafone" to "KPN', so I think I can assume here that someone put another SIM card in it.
- Also at the column "Last Used" I see "February 13, 2012", which is yesterday (monday).
I was really wondering if there is a workaround or something to get more information (like the phone number of that SIM card?) than just the carrier of that SIM card and when it was last used?
Thanks in advance~
Anthony Elbers
During the night push a remote lock app to the device, if they haven't changed the google user login by then. Then just lock the device. If the app shows it set a screen message offering reward for return. Better still make it scream while at work tomorrow.
Sent from my HTC HD2 using xda premium
ForgetfulGuru said:
During the night push a remote lock app to the device, if they haven't changed the google user login by then. Then just lock the device. If the app shows it set a screen message offering reward for return. Better still make it scream while at work tomorrow.
Sent from my HTC HD2 using xda premium
Click to expand...
Click to collapse
The thing is, I only work at fridays and saturdays. I also think that the person is smart enought to not bring the phone to work when I'm around.
I thought maybe if I could get some more information with a workaround, I could catch the thief myself instead of waiting for him/ her to give it back (which probably isn't going to happen).
I hope you informed your managers.
You could have a look through the available apps in the market see if there is anything you can use to lock the phone remotely and or push some really nasty messages to it. If you ain't using why should they get the use of it think there may be some way of remotely wiping the phone aswell. Then at least it would be of no use to the thief anyway. Sorry I can't be of more help. I allways make sure I activate any built in phone finder and instal lookout, so never really had to deal with the issue
Sent from my HTC HD2 using xda premium
Prey worked for me before.
Sent from my SGH-T989 using xda premium
Android_Monsters said:
Prey worked for me before.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Note that the phone is stolen and SIM card has been changed allready. As far as I know you need to configure Prey on the phone itself, so not really remote like Plan B.
I'm still curious if there is a workaround to get more information about the SIM card than just the "Carrier" and "Last Used"?
Like.. are those the only two things that get stored or is there more information about the SIM card that I could get without having the phone itself?
If you have the IMEI you can contact your network and ask they put a block on the phone, a lot of the time it also blocks it off other networks as well.
i think the info about the sim like its number is by far more important than map location because if you got the thief's number then you can report that number to the police and mobile network .
MrLadoodle said:
If you have the IMEI you can contact your network and ask they put a block on the phone, a lot of the time it also blocks it off other networks as well.
the_metal said:
i think the info about the sim like its number is by far more important than map location because if you got the thief's number then you can report that number to the police and mobile network .
Click to expand...
Click to collapse
Click to expand...
Click to collapse
This is pretty much what I'm aiming for since I allready have contacted the police and gave them the IMEI of the phone. They said like something like "We'll see what we can do", but I thought there would be some workaround (yeah I'm using this word alot) to get more information of that SIM card.
I think I can assume that the column "Carrier" which is shown on the screen, is read of the SIM card?
Question is, if anything else is shown somewhere in my Gmail (since it's linked to my Galaxy Nexus) or at the Android Market or something that might be of help?
do you know that mobile carriers can identify everything to a handset with just an IMEI
i don't know what is the procedures in your country but i think you should call that carrier and ask for directions especially if you have a proof of purchase or something similar
i wish you could luck friend
the_metal said:
do you know that mobile carriers can identify everything to a handset with just an IMEI
i don't know what is the procedures in your country but i think you should call that carrier and ask for directions especially if you have a proof of purchase or something similar
i wish you could luck friend
Click to expand...
Click to collapse
My question is, did you inform your carrier? Here, when that happened to my friend who wasn't too tech saavy, I called his carrier, had the phone blocked right away, and told them what network it was on via the same information that you received via email. The actually contact the manufacturer and the police and were able to track it down on their network, find the phone and press charges. That IMEI number is huge as it tells the carrier what exact tower the phone is connected to. In densely populated areas, that's 1-2km max. Cross reference the people at work that live in that area and boom. Done like dinner.
Did you try Samsung Dive website??
www.samsungdive.com
the_metal said:
do you know that mobile carriers can identify everything to a handset with just an IMEI
i don't know what is the procedures in your country but i think you should call that carrier and ask for directions especially if you have a proof of purchase or something similar
i wish you could luck friend
Click to expand...
Click to collapse
onlymojo said:
My question is, did you inform your carrier? Here, when that happened to my friend who wasn't too tech saavy, I called his carrier, had the phone blocked right away, and told them what network it was on via the same information that you received via email. The actually contact the manufacturer and the police and were able to track it down on their network, find the phone and press charges. That IMEI number is huge as it tells the carrier what exact tower the phone is connected to. In densely populated areas, that's 1-2km max. Cross reference the people at work that live in that area and boom. Done like dinner.
Click to expand...
Click to collapse
Yeah I know that, but I called both the police and my carrier and gave them my IMEI and asked if they could do such thing.. and both said that they can't do such a thing, ONLY if the phone has the original SIM card... I think they just don't want to help me at all.
amritpal2489 said:
Did you try Samsung Dive website??
Click to expand...
Click to collapse
Tried that one. But I need to set it up on my phone first. Keep in mind that the phone is allready stolen and the SIM card has been changed.

No Service with AT&T

For some reason I can't get any service with AT&T but it picks up service with T-Mobile.
I have it rooted, unlocked with the Ace Hack Kit and running ICS AOSP.
Any ideas?
Edit: I've tried flashing different radios still no luck.
Are you using an ATT SIM? Can you get ATT in your area with a different phone?
I tried three different ATT sim cards and yes there is ATT service in my area.
Your APN settings are probably wrong. Give this thread a look:
http://forum.xda-developers.com/showthread.php?t=1042553&highlight=apn+settings
pazzo02 said:
Your APN settings are probably wrong. Give this thread a look:
http://forum.xda-developers.com/showthread.php?t=1042553&highlight=apn+settings
Click to expand...
Click to collapse
Thanks but it didn't work.
I'm going to cover the obvious. Your putting the sim cover back on right? Its needed for the antenna
marsdta said:
I'm going to cover the obvious. Your putting the sim cover back on right? Its needed for the antenna
Click to expand...
Click to collapse
Yea I do and a reboot. No luck but T-Mobile for some reason works fine.
I also get an error when searching for networks in the settings.
"error while searching for networks"
This is so confusing.
You don't need a correct APN for phone signal. So that shouldn't matter. Could this phone be possibly stolen or involved in an ATT account that was terminated early? Maybe ATT has it blocked from the network?
Agoattamer said:
You don't need a correct APN for phone signal. So that shouldn't matter. Could this phone be possibly stolen or involved in an ATT account that was terminated early? Maybe ATT has it blocked from the network?
Click to expand...
Click to collapse
I was gonna say this, my friend picked up a rooted phone a month ago. Had the same issue as the OP so we called AT&T and sure enough the IMEI # or something like that was reported stolen and had service terminated. They went on to tell him he's S.O.L.
MMM-BACONSTRIPS said:
I was gonna say this, my friend picked up a rooted phone a month ago. Had the same issue as the OP so we called AT&T and sure enough the IMEI # or something like that was reported stolen and had service terminated. They went on to tell him he's S.O.L.
Click to expand...
Click to collapse
This is a really interesting post. This is the first case I ever heard of where AT&T blacklisted a stolen device. I hope it is true. Typically, they just terminate service by deactivating the sim card and don't worry about the device.
Sent from my HTC Inspire 4G using Tapatalk
Agoattamer said:
You don't need a correct APN for phone signal. So that shouldn't matter. Could this phone be possibly stolen or involved in an ATT account that was terminated early? Maybe ATT has it blocked from the network?
Click to expand...
Click to collapse
I did buy this off of a stranger. I have never heard of ATT doing this though.
I found one thread on the net from a nexus owner and he said it was a mobo issue.
sh4rex said:
I found one thread on the net from a nexus owner and he said it was a mobo issue.
Click to expand...
Click to collapse
thats like using google to diagnose your car. apples and oranges. your next step should be to contact ATT and find out if that imei number is listed as blocked from the network before taking wild stabs in the dark from reading forums about phones different than yours.
not to knock you for searching though, it is appreciated
Did a little searching and it seems ATT does not blacklist IMEI codes. Just sim cards. Go figure.
I find it difficult to believe it is a motherboard issue. If it picks up a T-mobile phone signal there is no reason why it should not pick up an ATT phone signal if the sim card is good and there is service in the area.
I gave up and sold it to someone using tmobile
since it was rooted, ATT is still able to block the cellphone? I thought they might lose the connection with this device... Sounds interesting
fernandezhjr said:
This is a really interesting post. This is the first case I ever heard of where AT&T blacklisted a stolen device. I hope it is true. Typically, they just terminate service by deactivating the sim card and don't worry about the device.
Sent from my HTC Inspire 4G using Tapatalk
Click to expand...
Click to collapse
Since fernandezhjr the police of interesting posts wanted to poke some holes in my story...I asked said friend for a little more detail, turns out the phone in question was sold with the simcard in which she tried to use. Shady seller I guess sold the phone and cancelled the simcard on the phone, not sure if the phone was stolen or was actually the sellers phone but regardless that's neither here nor there. Once removing the simcard she was able to use the phone with her simcard.
edit: phone was never rooted. not sure if that matters to anyone.
MMM-BACONSTRIPS said:
Since fernandezhjr the police of interesting posts wanted to poke some holes in my story...I asked said friend for a little more detail, turns out the phone in question was sold with the simcard in which she tried to use. Shady seller I guess sold the phone and cancelled the simcard on the phone, not sure if the phone was stolen or was actually the sellers phone but regardless that's neither here nor there. Once removing the simcard she was able to use the phone with her simcard.
edit: phone was never rooted. not sure if that matters to anyone.
Click to expand...
Click to collapse
Heh heh. Like I said before, no poking, just spotting. I don't think anyone would like misinformation being posted, even if it isn't intentional. And when it comes from a more informed member like yourself that likes to be helpful to others, it is more likely to be accepted and/or acted upon. I also only question you when I've had conflicting experiences or seen reliable sources that conflict. The non blacklisting of devices is one that has been discussed here before and typically pops up in many other forums.
Sent from my HTC Inspire 4G using Tapatalk

possible counterfeit hox / corrupt imei ??

Ok so I purchased a used hox on craigslist the other day. When I first put my sim card in after purchase I was unable to get a data connection using the pta apn. I had network connection and was able to make/receive calls and texts, but had no data connection. I was getting the "misconfigured apn" error in network settings. After some googling I found that I need to switch my plan to an att LTE plan (I am in a covered area). I am not the account holder, and it would be a day or two until I could get in contact with the account holder, so I just threw in the wap.cingular or phone apn and was able to get an hspa connection fine. So I rooted the phone and unlocked the bootloader (using htc dev) without a problem, flashed a few custom roms, everything is working 100%. Except for last night when I finally decided to switch my plan over with AT&T and try to connect to LTE. After about an hour on the phone with technical support, they concluded that I don't have an AT&T phone, which I am certain I do.
I am guessing that the only way they could tell that I didn't have an AT&T phone was from the IMEI which they asked for at the beginning of the call. So I checked the IMEI on the box against the IMEI on the phone and they are different. The SNs match, but the IMEIs are different. I checked out the phone IMEI online and it came back as invalid. (For the record I also checked the box IMEI against the lost and stolen phone database and it was not found)
So, basically, I am wondering if this issue can be caused by something that I did (ie rooting, bootloader unlock, rom flashing, etc) or if I was somehow sold a tampered device or if this is something to be concerned about. Its not a very big deal if its something I did, I understand the risks associated with rooting/unlocking/flashing etc.
henchdiesel said:
Ok so I purchased a used hox on craigslist the other day. When I first put my sim card in after purchase I was unable to get a data connection using the pta apn. I had network connection and was able to make/receive calls and texts, but had no data connection. I was getting the "misconfigured apn" error in network settings. After some googling I found that I need to switch my plan to an att LTE plan (I am in a covered area). I am not the account holder, and it would be a day or two until I could get in contact with the account holder, so I just threw in the wap.cingular or phone apn and was able to get an hspa connection fine. So I rooted the phone and unlocked the bootloader (using htc dev) without a problem, flashed a few custom roms, everything is working 100%. Except for last night when I finally decided to switch my plan over with AT&T and try to connect to LTE. After about an hour on the phone with technical support, they concluded that I don't have an AT&T phone, which I am certain I do.
I am guessing that the only way they could tell that I didn't have an AT&T phone was from the IMEI which they asked for at the beginning of the call. So I checked the IMEI on the box against the IMEI on the phone and they are different. The SNs match, but the IMEIs are different. I checked out the phone IMEI online and it came back as invalid. (For the record I also checked the box IMEI against the lost and stolen phone database and it was not found)
So, basically, I am wondering if this issue can be caused by something that I did (ie rooting, bootloader unlock, rom flashing, etc) or if I was somehow sold a tampered device or if this is something to be concerned about. Its not a very big deal if its something I did, I understand the risks associated with rooting/unlocking/flashing etc.
Click to expand...
Click to collapse
what method did you use to unlock the bootloader? If you used the one without HTCDev found here http://forum.xda-developers.com/showthread.php?t=1734558 it changed the IMEI number. You can put it back though.
gunnyman said:
what method did you use to unlock the bootloader? If you used the one without HTCDev found here http://forum.xda-developers.com/showthread.php?t=1734558 it changed the IMEI number. You can put it back though.
Click to expand...
Click to collapse
I actually used the method outlined here, http://forum.xda-developers.com/showthread.php?t=1671396, which is probably a similar method under the hood I guess. How would I go about returning the IMEI to stock? Is it as simple as opening mmcblk0p4 in a hex editor and changing the 11111111 back to CWS__001?
henchdiesel said:
I actually used the method outlined here, http://forum.xda-developers.com/showthread.php?t=1671396, which is probably a similar method under the hood I guess. How would I go about returning the IMEI to stock? Is it as simple as opening mmcblk0p4 in a hex editor and changing the 11111111 back to CWS__001?
Click to expand...
Click to collapse
Nope.
the method you used doesn't TOUCH IMEI. IMEI and CID are two different things.
did you happen to notice when you got the phone if the bootloader said locked? or was it re-locked?
I suspect if it's the latter then whoever had the phone before you did used the "without htc dev" method to unlock and didn't copy back the unaltered partition when they were done.
There are ways to rewrite the correct IMEI to the phone. I don't know how, and discussion of it is forbidden here. Maybe someone who can help you will send you a PM.
gunnyman said:
Nope.
the method you used doesn't TOUCH IMEI. IMEI and CID are two different things.
did you happen to notice when you got the phone if the bootloader said locked? or was it re-locked?
I suspect if it's the latter then whoever had the phone before you did used the "without htc dev" method to unlock and didn't copy back the unaltered partition when they were done.
There are ways to rewrite the correct IMEI to the phone. I don't know how, and discussion of it is forbidden here. Maybe someone who can help you will send you a PM.
Click to expand...
Click to collapse
The phone did say locked when I got it. It may have been re-locked, but there is no way for me to be sure. I guess if anyone has info about repairing my IMEI and could pm me I'd really appreciate it. Otherwise I guess I'm out of luck. Thank you very much for your help.
henchdiesel said:
The phone did say locked when I got it. It may have been re-locked, but there is no way for me to be sure. I guess if anyone has info about repairing my IMEI and could pm me I'd really appreciate it. Otherwise I guess I'm out of luck. Thank you very much for your help.
Click to expand...
Click to collapse
if it said LOCKED then IMEI got corrupted by some other means. Sorry I can't be of more help. I do have a suggestion though.
Find one of those Cell phone stores that advertises flashing phones to some other carrier. Maybe THEY have the means to fix your IMEI.
gunnyman said:
if it said LOCKED then IMEI got corrupted by some other means. Sorry I can't be of more help. I do have a suggestion though.
Find one of those Cell phone stores that advertises flashing phones to some other carrier. Maybe THEY have the means to fix your IMEI.
Click to expand...
Click to collapse
I'm just glad it was something that I screwed up as opposed to my buying a tampered/stolen device. Mods can probably close this thread, mark it as "solved" or something like that, before we get too far into the IMEI modding stuff. Hopefully I can get this figured out on my own. Thanks again for your help.
Hit me on gtalk. Ill get u fixed up seriously tho. Pmed
Sent from my SPH-L710 using xda premium
It's likely not an IMEI issue....but more likely you don't have an LTE SIM. Symptoms are just that.
Op said the Imei numbers between phone and box don't match up
Sent from my HTC One X using xda premium
18th.abn said:
Hit me on gtalk. Ill get u fixed up seriously tho. Pmed
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
best person to contact for your issue...
not a big deal...if you have the stick on the back on the phone or the box
imei, sn, mb....you good...

Nexus 5 Emergency Calls Only (EFS Maybe)

Hey Guys,
Iv been undergoing a very strange problem, I flashed manually the 4.4.3 update to my Nexus 5, the phone worked fine for about 2 days after the flash and then random-ally one morning decided to display "Emergency Calls Only', I can scan for mobile networks just fine but it will fail to register on any network, here is some debugging iv been doing:
Select automatic registration, reboot
Switch off, remove sim, insert, boot
Flashed all modems available
Tried registering on different nework modes (3G, LTE, 2G)
Factory restore to 4.4.2
Corrupted EFS rulled out.
The same sim works just fine in other devices and I have ensured that the sim card pins are clean and fine. I cannot find a article related to this issue and what I have been reading is that it could be related to a corrupted EFS, what i dont understand is that does the EFS corrupt the IMEI number or is their anyway to confirm it is a corrupted IMEI number ? If so is their anyway to recover the EFS and just inject my IMEI number into the file and flash back ? Would the Nexus 5 PIT file help ? Or in the end would a google RMA device be a better choice ?
The RMA is difficult for me due to the fact that im in a unsopported county so would have to post it back, but i obviously need a phone so need to sort this out.
If you have corrupted efs your imei will be 0.
You can probably try for a rma, or take apart the phone to sell it for parts (everything except the motherboard). And no, you can't put the imei back yourself.
Sent from my Nexus 5 using Tapatalk
Soprono said:
Hey Guys
Click to expand...
Click to collapse
Settings > About phone > Status
Does it show your IMEI?
If it shows a zero or multiple zeroes it might be a corrupt IMEI.
Lethargy said:
Settings > About phone > Status
Does it show your IMEI?
If it shows a zero or multiple zeroes it might be a corrupt IMEI.
Click to expand...
Click to collapse
Okey then its not, IMEI is still valid, Phones IMEI is still the same, I have tested the IMEI aswell with my service provider and a paid for service on the net that indicates all is in order still.
Sounds like an issue with the SIM card holder and/or connection of it to your motherboard. I know rma is difficult for you but that's probably your best option.
Sent from my Nexus 5 using XDA Free mobile app
Lethargy said:
Settings > About phone > Status
Does it show your IMEI?
If it shows a zero or multiple zeroes it might be a corrupt IMEI.
Click to expand...
Click to collapse
jd1639 said:
Sounds like an issue with the SIM card holder and/or connection of it to your motherboard. I know rma is difficult for you but that's probably your best option.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
It would make some sense somewhat as recently after i updated i had dropped the phone from a small height, and that option has been playing on my mind ever since. What i cannot get is that the device still picks up a sim card when its inserted into the phone or will this still happen regardless? Iv practically ruled out everything, im getting a replacement phone tomorrow and Ill them log a call to google to get things moving with a RMA.
Another thread has suggested re-flashing the cache.img from the stock file, will this wipe everything or do you think it would be worth a try ?
Soprono said:
It would make some sense somewhat as recently after i updated i had dropped the phone from a small height, and that option has been playing on my mind ever since. What i cannot get is that the device still picks up a sim card when its inserted into the phone or will this still happen regardless? Iv practically ruled out everything, im getting a replacement phone tomorrow and Ill them log a call to google to get things moving with a RMA.
Another thread has suggested re-flashing the cache.img from the stock file, will this wipe everything or do you think it would be worth a try ?
Click to expand...
Click to collapse
It's worth a try to flash the cache. It will not wipe your device or anything.
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
It's worth a try to flash the cache. It will not wipe your device or anything.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Thank you man, im going to attempt it now, busy getting the files again now quick and shall see.
Emergency Calls Only (Purely motherboard fault) Substandard hardware
Emergency Calls Only, This is due to substandard nexus hardware quality, as around the world all nexus 5 phone owner face the same problem, google is silent on their fault, i will never buy nexus phone in future, faulty upgrade destroyed our phone hardware,
Menish Pugalia said:
Emergency Calls Only, This is due to substandard nexus hardware quality, as around the world all nexus 5 phone owner face the same problem, google is silent on their fault, i will never buy nexus phone in future, faulty upgrade destroyed our phone hardware,
Click to expand...
Click to collapse
Are you a disappointed person or a spammer?
Read the forum rules...

[Q] abroad - infuse can call only emergency - IMEI ok

I bought an infuse 4G in 2011 in USA then, the same year, I brought it with me in Italy, I unlocked it and it worked since then both in USA and in Europe. I deeply love this phone.
A month ago I accidentally broke some pins of the SIMM socket and then I thought to start using the infuse as a guinea pig to play with android and customized roms.
After many issues and trials and many "return to stock processes", I finally managed to have a working CM9 installed on it. It worked so well that I decided to repair the SIMM socket to use it again. I brought it to the repairing shop and I've got it back a few days ago.
Unfortunately, both with the american and italian SIMM cards I can only call the emergency number (911). Basically it can not register to any network. (btw I'm currently in Italy)
To my understanding if I can call and talk to 911 it should mean that the repairing was good.
I also called my provider to see if my IMEI number is blocked for some reasons but they have confirmed no bad records.
I tried returning to fix things following several guides like:
UCLB3_Unbrick_1.1
Odin_UCKE3_v2
No Voice or Data service after install of CM9 - ##72786#
Recover EFS
but I don't see any way out. The problem is still there and it doesn't change, doesn't matter what I do or what ROM is installed.
Unfortunately, I'm kind of lost here because, apparently, everything works and I don't have any error notification (or simply I don't know where to look at to make some debugging)
Do you have any idea, suggestion?
Thank you!
wwr said:
I bought an infuse 4G in 2011 in USA then, the same year, I brought it with me in Italy, I unlocked it and it worked since then both in USA and in Europe. I deeply love this phone.
A month ago I accidentally broke some pins of the SIMM socket and then I thought to start using the infuse as a guinea pig to play with android and customized roms.
After many issues and trials and many "return to stock processes", I finally managed to have a working CM9 installed on it. It worked so well that I decided to repair the SIMM socket to use it again. I brought it to the repairing shop and I've got it back a few days ago.
Unfortunately, both with the american and italian SIMM cards I can only call the emergency number (911). Basically it can not register to any network. (btw I'm currently in Italy)
To my understanding if I can call and talk to 911 it should mean that the repairing was good.
I also called my provider to see if my IMEI number is blocked for some reasons but they have confirmed no bad records.
I tried returning to fix things following several guides like:
UCLB3_Unbrick_1.1
Odin_UCKE3_v2
No Voice or Data service after install of CM9 - ##72786#
Recover EFS
but I don't see any way out. The problem is still there and it doesn't change, doesn't matter what I do or what ROM is installed.
Unfortunately, I'm kind of lost here because, apparently, everything works and I don't have any error notification (or simply I don't know where to look at to make some debugging)
Do you have any idea, suggestion?
Thank you!
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My only thought would be did they really fix the pins? Seems one of them still isn't making contact. Return it to stock then return it to the shop where you got it fixed and say you are still having problems.
joel.maxuel said:
My only thought would be did they really fix the pins? Seems one of them still isn't making contact. Return it to stock then return it to the shop where you got it fixed and say you are still having problems.
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i second this but if the shop that you send it to was in the US then its gonna be a while till you get it back but if they end up not being able too then i would suggest buying a new infuse since its about $80-100 on amazon which you would be able to unlock yourself then start from there but yea go to that shop and if they say its fixed try the sim in front of them to make sure it is fixed because returning to stock fixes most if not all issues
wwr said:
To my understanding if I can call and talk to 911 it should mean that the repairing was good.
Click to expand...
Click to collapse
I should add that 911 will work whether a SIM card is in or not, valid or not, working or not. Emergency Call is a safety feature that doesn't discriminate (will connect to any network available). This is why telco's ding you with a 911 fee every month rather than charging you for using it when you really need to.
Thank you all for the suggestions
joel.maxuel said:
I should add that 911 will work whether a SIM card is in or not, valid or not, working or not.
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Click to collapse
ha! that I didn't know and it changes EVERYTHING!! I thought that being able to call 911 mean I had no problem with the SIMM socket. After whatever you've told me I do believe that most likely the problem sits in the SIMM socket.
One question though: let's say that it wasn't welded well, is it then possible that I can see the SIMM number in the settings panel but it's still not working?
wwr said:
One question though: let's say that it wasn't welded well, is it then possible that I can see the SIMM number in the settings panel but it's still not working?
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Hmm, I'm not aware of that view. Only know of the network display on the lock screen (including "No SIM Card - No Service").
Sent from my MyTouch 4G Slide using XDA Free mobile app
joel.maxuel said:
Hmm, I'm not aware of that view. Only know of the network display on the lock screen (including "No SIM Card - No Service").
In fact it does say "no service" but I can assure that I can see the SIMM telephone number and I can even launch some of the SIMM card tools (none of them really work though) without having any kind of error notification.
I'll bring the phone to the shop and we'll see. I'll keep you posted
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Click to collapse
joel.maxuel said:
Hmm, I'm not aware of that view. Only know of the network display on the lock screen (including "No SIM Card - No Service").
Sent from my MyTouch 4G Slide using XDA Free mobile app
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Click to collapse
i think he means in the phones number with the company...via settings>about phone>status
6th_Hokage said:
i think he means in the phones number with the company...via settings>about phone>status
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Click to collapse
Forgot about that listing. Think I know why. Just went to that page, and I get an "Unknown" for that value (and my phone portion is working fine).
So that's mixed information, but a pin not making contact still covers that issue. But what it could be is that Access Point Names or Network Operators is out of whack (these things can apparently stay the same between flashes - or at least restored backups - for some reason).
To get to these two options, go to settings, the equivalent of More... under Wireless & Networks (sorry, I'm not on stock at the moment), and select Mobile Networks.
6th_Hokage said:
i think he means in the phones number with the company...via settings>about phone>status
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precisely
wwr said:
joel.maxuel said:
Hmm, I'm not aware of that view. Only know of the network display on the lock screen (including "No SIM Card - No Service").
In fact it does say "no service" but I can assure that I can see the SIMM telephone number and I can even launch some of the SIMM card tools (none of them really work though) without having any kind of error notification.
I'll bring the phone to the shop and we'll see. I'll keep you posted
Click to expand...
Click to collapse
So I just have got back my phone from the repairing shop and ... it works!!
So I confirm that there was an issue in the welding of the SIMM socket. So this means that it's possible to see / access SIMM information if one of the pins is not connected.
Unfortunately the guy wasn't capable to tell me much about what they did exactly (don't ask, too long to explain ) so I don't know exactly what was causing the issue but I'm pretty sure it was one unwelded PIN.
It's also definitely true that you can call 911 even if the SIMM is not working properly or is not well connected to the device.
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wwr said:
So I just have got back my phone from the repairing shop and ... it works!!
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Glad you got it sorted out.

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