hi,
a friend has yet another Moto G that won't read any sim card. it looks like it's a loose connection, sometimes you are able to make it work by rebooting while holding the sim card with some pressure applied.
i've disassembled the phone but there seems to be nothing to do that is not partially destructive, and the phone is under warranty (in another country). any tips?
thanks!
I'm on the same issue with a first gen Moto G. Tho, the phone actually reads the SIM, since contacts were copied to phone memory, but no aquired signal. Before I blame Motorola for this one more worldwide known issue, I've decided to put this into further consideration by someone on this forum. So, by entering service mode, I've found this info (image attached) by which I just can't interprete, nor explain the current state of the phone's radio. Can somebody tell what is this mean? I'm suspicious about the phone having some sort of lock because of who knows what. BTW, I've tried every possible solution I've found on the internet for this issue to no avail, that's why I'm suspicious about something else affecting this particular Moto G...
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Here's the info
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Related
Ok so i purchased a motorola xoom next G through telstra i charged it up put in my simcard booted it up and i got to a screen that its not provisioned please insert simcard and restart so i restarted and got the same message tried two other sim cards and still the same message tried hard reset still no luck anyone have this problem and overcome it?
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Motorola XOOM sim card issue
Same here. I have the 3G version of Motorola XOOM and it seems that unit can't read SIM cards I have try another 3 valid sim cards with data plan, I have try hard reset, I have try a piece of paper back of the SIM in order to avoid to be loose. Always the same message: NO SIM. A SIM CARD ERROR HAS OCCURED. A MOBILE DATA CONNECTION CANNOT BE MADE UNTIL YOU INSERT A VALID SIM AND POWER CYCLE THE DEVICE. I believe it is a software issue and not a hardware malfunction. Anyone? What may it be?
Info??
:goodid anyone manage to get a fix for this?
Dear forum,
let me just go straight to the point:
My Galaxy Nexus was stolen at work last friday. I tried to use some tracking software like Plan B but without succes, the SIM card had been changed allready.
Now here comes the part that gave me some hope.
When I went to My (Gmail) Account at the Android Market today (using my desktop), I noticed 2 things:
- First thing is that the record from the column "Carrier" has been changed from "Vodafone" to "KPN', so I think I can assume here that someone put another SIM card in it.
- Also at the column "Last Used" I see "February 13, 2012", which is yesterday (monday).
I was really wondering if there is a workaround or something to get more information (like the phone number of that SIM card?) than just the carrier of that SIM card and when it was last used?
Thanks in advance~
Anthony Elbers
During the night push a remote lock app to the device, if they haven't changed the google user login by then. Then just lock the device. If the app shows it set a screen message offering reward for return. Better still make it scream while at work tomorrow.
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ForgetfulGuru said:
During the night push a remote lock app to the device, if they haven't changed the google user login by then. Then just lock the device. If the app shows it set a screen message offering reward for return. Better still make it scream while at work tomorrow.
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The thing is, I only work at fridays and saturdays. I also think that the person is smart enought to not bring the phone to work when I'm around.
I thought maybe if I could get some more information with a workaround, I could catch the thief myself instead of waiting for him/ her to give it back (which probably isn't going to happen).
I hope you informed your managers.
You could have a look through the available apps in the market see if there is anything you can use to lock the phone remotely and or push some really nasty messages to it. If you ain't using why should they get the use of it think there may be some way of remotely wiping the phone aswell. Then at least it would be of no use to the thief anyway. Sorry I can't be of more help. I allways make sure I activate any built in phone finder and instal lookout, so never really had to deal with the issue
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Prey worked for me before.
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Android_Monsters said:
Prey worked for me before.
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Note that the phone is stolen and SIM card has been changed allready. As far as I know you need to configure Prey on the phone itself, so not really remote like Plan B.
I'm still curious if there is a workaround to get more information about the SIM card than just the "Carrier" and "Last Used"?
Like.. are those the only two things that get stored or is there more information about the SIM card that I could get without having the phone itself?
If you have the IMEI you can contact your network and ask they put a block on the phone, a lot of the time it also blocks it off other networks as well.
i think the info about the sim like its number is by far more important than map location because if you got the thief's number then you can report that number to the police and mobile network .
MrLadoodle said:
If you have the IMEI you can contact your network and ask they put a block on the phone, a lot of the time it also blocks it off other networks as well.
the_metal said:
i think the info about the sim like its number is by far more important than map location because if you got the thief's number then you can report that number to the police and mobile network .
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This is pretty much what I'm aiming for since I allready have contacted the police and gave them the IMEI of the phone. They said like something like "We'll see what we can do", but I thought there would be some workaround (yeah I'm using this word alot) to get more information of that SIM card.
I think I can assume that the column "Carrier" which is shown on the screen, is read of the SIM card?
Question is, if anything else is shown somewhere in my Gmail (since it's linked to my Galaxy Nexus) or at the Android Market or something that might be of help?
do you know that mobile carriers can identify everything to a handset with just an IMEI
i don't know what is the procedures in your country but i think you should call that carrier and ask for directions especially if you have a proof of purchase or something similar
i wish you could luck friend
the_metal said:
do you know that mobile carriers can identify everything to a handset with just an IMEI
i don't know what is the procedures in your country but i think you should call that carrier and ask for directions especially if you have a proof of purchase or something similar
i wish you could luck friend
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Click to collapse
My question is, did you inform your carrier? Here, when that happened to my friend who wasn't too tech saavy, I called his carrier, had the phone blocked right away, and told them what network it was on via the same information that you received via email. The actually contact the manufacturer and the police and were able to track it down on their network, find the phone and press charges. That IMEI number is huge as it tells the carrier what exact tower the phone is connected to. In densely populated areas, that's 1-2km max. Cross reference the people at work that live in that area and boom. Done like dinner.
Did you try Samsung Dive website??
www.samsungdive.com
the_metal said:
do you know that mobile carriers can identify everything to a handset with just an IMEI
i don't know what is the procedures in your country but i think you should call that carrier and ask for directions especially if you have a proof of purchase or something similar
i wish you could luck friend
Click to expand...
Click to collapse
onlymojo said:
My question is, did you inform your carrier? Here, when that happened to my friend who wasn't too tech saavy, I called his carrier, had the phone blocked right away, and told them what network it was on via the same information that you received via email. The actually contact the manufacturer and the police and were able to track it down on their network, find the phone and press charges. That IMEI number is huge as it tells the carrier what exact tower the phone is connected to. In densely populated areas, that's 1-2km max. Cross reference the people at work that live in that area and boom. Done like dinner.
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Click to collapse
Yeah I know that, but I called both the police and my carrier and gave them my IMEI and asked if they could do such thing.. and both said that they can't do such a thing, ONLY if the phone has the original SIM card... I think they just don't want to help me at all.
amritpal2489 said:
Did you try Samsung Dive website??
Click to expand...
Click to collapse
Tried that one. But I need to set it up on my phone first. Keep in mind that the phone is allready stolen and the SIM card has been changed.
Anyone else facing the same issue as me in Moto G? For me If I am using 2 sim cards at the same time, the connection frquently drops. It will show no network for 10-15 seconds for both sim cards and then come on again. When the network goes, it shows that the Flight Mode is activated.
Version : 4.4.2
Build :171.44.31.falcon_umtsds.AsiaRetail.en.03
You're not the only one. Many people including myself have reported this problem to motorola. They have said that the techs are working hard on fixing the issues with connectivity but it will take a few weeks to a few months before a fix is sent out. All we can do is wait.
It's been had to say in my case because my area doesn't have good signal anyway, but I have had more problems than my previous phone here. If the phone hasn't been used for a while I find it's lost connectivity...
The motorola support thread:
https://forums.motorola.com/posts/48fb0b8150
1 question for clarification,
do you guys use a micro sim or a sim which was cut to fit the shot?
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I have a new micro sim. I honestly don't know if it's my area because we've had bushfires and since then the signal hasn't been that good.
I recently damaged my old sim card and got my replacement two days back.
after i started using this sim card, in the scrolldown menu / lock screen, where the network name is displayed, i get: '[email protected]@@@@@@@@@'
now EE is my network. but these @s came out of nowhere. they arent there without this sim card
i have already ordered another replacement but meanwhile any quick fixes? maybe a way of changing the exact text thats displayed there?
specs
gt-i9300 non-lte
EE network (which functions normally by the way)
android 4.3 stock (can bee rooted if fix requires so.)
also this sim card has the so called quicktap / contactless payment feature and the previous one didnt
anything at all?
i rebooted, reflashed the firmware and also tried cyanogen. no use.
Ask in the i9300 forum.
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Can someone olease help me i have a newly purchased Moto G x1033 i got a new microsim. (Did not cut it or anything)
Moto G detects the sim but says either no service or emergency calls only.
Im running on latest the latest kitkat version.
I have tried a master reset. Manually changing operators does not help. Should i get the phone replaced or is this a software issue?
please help thanks
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Do you have the possibility to try another sim?
If you can connect to an operator with another sim, then the problem must be your new sim.
Thanks for replying. I have tried 2 different sims in bothr the slots they still dont work. Though they do work on other phones. I dont think the new sim should be the problem i had used a cut sim first and then gotten a new micro sim.
UPDATE:
Some more info The signal bars are full and orange in colour/color and say No Service beneath them.
It also does show the name of the service provider at certain places.
UPDATE 2 :
I tried to switcj on mobile data and that seems to be working fine on 2G. But im still getying no service
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MufcTK said:
Can someone olease help me i have a newly purchased Moto G x1033 i got a new microsim. (Did not cut it or anything)
Moto G detects the sim but says either no service or emergency calls only.
Im running on latest the latest kitkat version.
I have tried a master reset. Manually changing operators does not help. Should i get the phone replaced or is this a software issue?
please help thanks
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The same thing happened to me but my G is a single sim, xt1032 cdma. When my phone was doing this, I actually tried to place and emergency call just to see if it would go through and it did not. Apparently the RF software was corrupted. To fix it I had to reflash the entire stock firmware.
Hi thanks i will try that. Could you just tell me will flashing the firmware again void my warrenty?
Also a link/tutorial to the procedure would be nice but i can look it up to.
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Flashing the firmware needs an unlocked bootloader.
By doing this your waranty will be voided.
In case you just recently bought your phone I would return it and ask for a new one.
I have the same issue. The weird thing is that 2G and 3G Internet works but voice calls don't work (voice registration state is emergency calls only, data registration state is connected). I flashed stock firmware again but that didn't help solve the issue. I have tried this with multiple SIM cards. I have requested a replacement however that is pending "approval".
Im having the exact same issue i also have asked for a full refund from Flipkart.
Ill see if i should buy another peice of moto g or shall i go for xperia C/M2
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This is weird. I reflashed the system partition and relocked the bootloader, and the phone is working fine now. I unlocked the bootloader and it still works. This doesn't make sense. How can reflashing just the system partition fix a network issue that occured in both stock and CM 11? The system partition had been formatted once or twice from CWM recovery earlier while I was going back and forth between CM and stock to debug this issue. Only reflashing the system partition from mfastboot fixed the issue.
it does not matter now i have returned the phone
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I just received this email from Flipkart:
Please find below the statement from Motorola on your recently purchased device.
We have uncovered an activation problem with some Moto G devices sold in India. If you have unboxed your Moto G and are having network connectivity problems this applies to you.
The problem: IMEI numbers are 15-digit unique codes that help cellular networks identify valid phones. If your new Moto G s IMEI number begins with 3533 your phone is incapable of connecting to the network right now because of a programming error on our part. It may take several days before your phone will connect to the network. You can find your IMEI number listed on the box or behind the back cover. At this stage, our understanding is that this only affects the 16GB version of Moto G.
How we are fixing it: We are working around the clock with our network partners to ensure your device is listed properly in their system. Because of the complex process to activate, your device could begin working as early as Tuesday or it may take a few days after that for your specific device to begin working properly.
If you are impacted, we apologize for the inconvenience this has caused to you. We let you down and are working around the clock to fix this issue.
To help make up for the issue if you are affected, we will be crediting your Flipkart wallet with Rupees 1200/-with which you can buy a Moto G cover or an item of your choice.
If you do not want to wait a couple of days for the phone to be activated, you can exchange it for an operational unit or return it for a full refund with Flipkart, no questions asked. Your replacement request will be processed after a week.
On behalf of Motorola, please accept our deepest apologies. We are passionate about making people happy with our products and we will work tirelessly to gain back your trust.
Regards,
Flipkart Customer Care
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So my guess is that reflashing the system didn't solve the issue, instead something changed on the network operator end by the time I reflashed the system partition and tested it again.
Could have been that.
Im going to order the phone again once it is back in stock.
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