MOTO G Activation Issue - Moto G Q&A, Help & Troubleshooting

has anyone experience an Activation Issue with the MOTO G. where i if you try to call it will tell me your account cant not be activated please call customer service. and i am the dealer, and the phone is brand new out the box. uselessly i will swap the device with another one, but im out of Moto g. and i tried #786 and and applied the msl #. and does the factory data reset, and PRL update and nothing. need Help PLEASE

fidourbina316 said:
has anyone experience an Activation Issue with the MOTO G. where i if you try to call it will tell me your account cant not be activated please call customer service. and i am the dealer, and the phone is brand new out the box. uselessly i will swap the device with another one, but im out of Moto g. and i tried #786 and and applied the msl #. and does the factory data reset, and PRL update and nothing. need Help PLEASE
Click to expand...
Click to collapse
pretty sure we need more information. at the very least, what model moto g do you have? who are you trying to activate it with?

I active on boost mobile.
Moto G MOT1031ABB and once ill do the activation, I can make a call and get on YouTube. So ill give to the customer, then they'll come back a day later saying that it " it will not make any calls, and serve on the net (facebook)". So ill do update PRL, profile, active this device, and #786. Oh yeahh and reprogram the network. And the 3G will be on until ill make a call. And the 3G will be gray not blue.
Sent from my SPH-L710 using xda app-developers app

Related

Sprint touch pro 2 to boost

i have a brand new sprint touch pro 2...it has a clean esn...so i want to activate this phone on boost...i'm gonna activate it through the site...
what should i do before i activate it?
do i need to flash a custom radio,rom?
any settings to be changed?
m a noobie with cdma phones
djteotancolis said:
i have a brand new sprint touch pro 2...it has a clean esn...so i want to activate this phone on boost...i'm gonna activate it through the site...
What should i do before i activate it?
Do i need to flash a custom radio,rom?
Any settings to be changed?
M a noobie with cdma phones
Click to expand...
Click to collapse
just read the guide htc tp2 to boost mobile
What guide and where can I see it at?
marioc89 said:
What guide and where can I see it at?
Click to expand...
Click to collapse
Here:
http://forum.ppcgeeks.com/htc-touch-pro-2/133517-guide-sprint-tp2-boost.html?highlight=boost
sprint tp2 to boost
i am stuck at boost csr and i need help.. i have a sprint tp2 trying to get to boost i checked to see if i have a clean esn and i do and i also read many blogs/forums that are well respected keep getting shut down. need help badly
I called today and swapped from my mogul to a TP2 I got on ebay, the csr asked my what kind of phone it was, I said I didnt know, she asked what the meid was, and once I finished giving it to her she said well, this is a sprint phone but I can activate it anyway you just might not get data. She proceeded to activate the phone, give me the msl and walked me through manual programming (##MSL#, then type in min and mdn), the phone rebooted, she had me try a test call to *611 and it worked,sent me to boost, we hung up and I tried going online, as soon as it tried connecting, it said updating prl, then updating profile, then the phone rebooted, and everything works.
just for the record, this is the sprint tp2, they will not activate a verizon or alltel one. I had mine running the stock rom, just experimenting earlier, I tried doing a ##786# reset in energy rom and it worked but then didn't reprovision, flashed the stock ruu and on boot up it did a profile update and connects fine again.

Cricket Activation Question

Hi,
I have a verizon lg Spectrum vs920 that I would like to use on android $55.00 cricket plan. I just recently got it flashed by a professional via remote flash. Everything seems fine on the phone. Checked the settings a million time. I am not a complete noob at flashing as I have done a lot of phones before. But my experience stops at Motorola Razr days. I haven't been in touch with the flashing market since than. I tried to do the phone myself but realized how far those phones has come.
Anyway, I tried to do a esn change but the phone itself has only IMEI number and cricket has to have MEID number. I tried to do a conversion using a ESN converter but initially I didn't get any result. So, I did the conversion with out the last number of the IMEI (read it somewhere, don't remember right now). I gave the Cricket rep the conversion result, they put it in to the system but the phone didn't work. So, I called back and talk to their tech support. According to them, phone won't work because it has a Sim card in it.
My questions to you guys is,
Has anyone actually ever used this phone with cricket service?
Can it be used with the Sim card in it?
As this phone won't dial *228 and you can not access the service menu, how do you activate this phone?
What exactly should I give the cricket rep when I call the next time.
I noticed the flash didn't set any sid,Nid number, could that be the problem?
I hate to spend another 15.00 and not get the phone going. Please let me know as much as you can about the activation process while I do a little more checking on the settings to see the problem could have been with the phone and not the activation process.
Thanks in advance.

Moto G showing no service

Can someone olease help me i have a newly purchased Moto G x1033 i got a new microsim. (Did not cut it or anything)
Moto G detects the sim but says either no service or emergency calls only.
Im running on latest the latest kitkat version.
I have tried a master reset. Manually changing operators does not help. Should i get the phone replaced or is this a software issue?
please help thanks
Sent from my GT-S7562 using XDA Free mobile app
Do you have the possibility to try another sim?
If you can connect to an operator with another sim, then the problem must be your new sim.
Thanks for replying. I have tried 2 different sims in bothr the slots they still dont work. Though they do work on other phones. I dont think the new sim should be the problem i had used a cut sim first and then gotten a new micro sim.
UPDATE:
Some more info The signal bars are full and orange in colour/color and say No Service beneath them.
It also does show the name of the service provider at certain places.
UPDATE 2 :
I tried to switcj on mobile data and that seems to be working fine on 2G. But im still getying no service
Sent from my GT-S7562 using XDA Free mobile app
MufcTK said:
Can someone olease help me i have a newly purchased Moto G x1033 i got a new microsim. (Did not cut it or anything)
Moto G detects the sim but says either no service or emergency calls only.
Im running on latest the latest kitkat version.
I have tried a master reset. Manually changing operators does not help. Should i get the phone replaced or is this a software issue?
please help thanks
Sent from my GT-S7562 using XDA Free mobile app
Click to expand...
Click to collapse
The same thing happened to me but my G is a single sim, xt1032 cdma. When my phone was doing this, I actually tried to place and emergency call just to see if it would go through and it did not. Apparently the RF software was corrupted. To fix it I had to reflash the entire stock firmware.
Hi thanks i will try that. Could you just tell me will flashing the firmware again void my warrenty?
Also a link/tutorial to the procedure would be nice but i can look it up to.
Sent from my GT-S7562 using XDA Free mobile app
Flashing the firmware needs an unlocked bootloader.
By doing this your waranty will be voided.
In case you just recently bought your phone I would return it and ask for a new one.
I have the same issue. The weird thing is that 2G and 3G Internet works but voice calls don't work (voice registration state is emergency calls only, data registration state is connected). I flashed stock firmware again but that didn't help solve the issue. I have tried this with multiple SIM cards. I have requested a replacement however that is pending "approval".
Im having the exact same issue i also have asked for a full refund from Flipkart.
Ill see if i should buy another peice of moto g or shall i go for xperia C/M2
Sent from my GT-S7562 using XDA Free mobile app
This is weird. I reflashed the system partition and relocked the bootloader, and the phone is working fine now. I unlocked the bootloader and it still works. This doesn't make sense. How can reflashing just the system partition fix a network issue that occured in both stock and CM 11? The system partition had been formatted once or twice from CWM recovery earlier while I was going back and forth between CM and stock to debug this issue. Only reflashing the system partition from mfastboot fixed the issue.
it does not matter now i have returned the phone
Sent from my GT-S7562 using XDA Free mobile app
I just received this email from Flipkart:
Please find below the statement from Motorola on your recently purchased device.
We have uncovered an activation problem with some Moto G devices sold in India. If you have unboxed your Moto G and are having network connectivity problems this applies to you.
The problem: IMEI numbers are 15-digit unique codes that help cellular networks identify valid phones. If your new Moto G s IMEI number begins with 3533 your phone is incapable of connecting to the network right now because of a programming error on our part. It may take several days before your phone will connect to the network. You can find your IMEI number listed on the box or behind the back cover. At this stage, our understanding is that this only affects the 16GB version of Moto G.
How we are fixing it: We are working around the clock with our network partners to ensure your device is listed properly in their system. Because of the complex process to activate, your device could begin working as early as Tuesday or it may take a few days after that for your specific device to begin working properly.
If you are impacted, we apologize for the inconvenience this has caused to you. We let you down and are working around the clock to fix this issue.
To help make up for the issue if you are affected, we will be crediting your Flipkart wallet with Rupees 1200/-with which you can buy a Moto G cover or an item of your choice.
If you do not want to wait a couple of days for the phone to be activated, you can exchange it for an operational unit or return it for a full refund with Flipkart, no questions asked. Your replacement request will be processed after a week.
On behalf of Motorola, please accept our deepest apologies. We are passionate about making people happy with our products and we will work tirelessly to gain back your trust.
Regards,
Flipkart Customer Care
Click to expand...
Click to collapse
So my guess is that reflashing the system didn't solve the issue, instead something changed on the network operator end by the time I reflashed the system partition and tested it again.
Could have been that.
Im going to order the phone again once it is back in stock.
Sent from my GT-S7562 using XDA Free mobile app

Is the Moto g WiFi radio causing interference in phone calls???

Has anybody had a problem with people hearing you when making or receiving a call while your Wi-Fi is connected to the internet??? It seems when I go into my settings and shut it off. They tell me it sounds better. I'm using CDMA boost mobiles version of the moto g.
Is the Moto g WiFi radio causing interference in phone calls???
Has anybody experienced this???
Sent from my XT1031 using Tapatalk 2
DaKillaWilla said:
Has anybody had a problem with people hearing you when making or receiving a call while your Wi-Fi is connected to the internet??? It seems when I go into my settings and shut it off. They tell me it sounds better. I'm using CDMA boost mobiles version of the moto g.
Is the Moto g WiFi radio causing interference in phone calls???
Has anybody experienced this???
Sent from my XT1031 using Tapatalk 2
Click to expand...
Click to collapse
I have Boost also with the Moto G and I havent really had that issue, but I am having the issue that at random times I get the "Assisted Dialing Error Invalid mobile country" notification and while that notification is flashing I am unable to receive incoming calls. I have spent hours on the phone with Boost and Motorola and the issue has not be resolved and neither can even give me any insight as to what is causing it. I have received a replacement phone from Motorola and it still happens so its not something getting a new Moto G will fix. If you just got the phone my suggestion would be to return it and get some other brand of phone before you are stuck with it.
highspeedfelon said:
I have Boost also with the Moto G and I havent really had that issue, but I am having the issue that at random times I get the "Assisted Dialing Error Invalid mobile country" notification and while that notification is flashing I am unable to receive incoming calls. I have spent hours on the phone with Boost and Motorola and the issue has not be resolved and neither can even give me any insight as to what is causing it. I have received a replacement phone from Motorola and it still happens so its not something getting a new Moto G will fix. If you just got the phone my suggestion would be to return it and get some other brand of phone before you are stuck with it.
Click to expand...
Click to collapse
Maybe try doing a factory wipe of the phone. And when you sign into your Google account don't restore data back to the phone. Start fresh... or install and app called anycut from the play store. You can create shortcuts on your home screen of some hidden phone menus. Maybe in them hidden menus there maybe a option to shut that off.
Sent from my XT1031 using Tapatalk 2
DaKillaWilla said:
Maybe try doing a factory wipe of the phone. And when you sign into your Google account don't restore data back to the phone. Start fresh... or install and app called anycut from the play store. You can create shortcuts on your home screen of some hidden phone menus. Maybe in them hidden menus there maybe a option to shut that off.
Sent from my XT1031 using Tapatalk 2
Click to expand...
Click to collapse
Yeah I have done about 100 factory restores. Boost basically gave up trying to help and said to contact motorola. Motorola basically gave up and said contact Boost. Motorola offered to replace the phone but the 2 options they gave were either I put up a $100 deposit and they will ship me a new phone and then refund the money when the receive this phone, or I ship them my phone and then they send me a replacement. Since this is the second Moto G that I have had I know replacing the phone isn't what needed. I have also tried CM on the phone and that didnt solve the the issue with incoming calls but it did get rid of the notification message. My suggestion if you want to keep the phone is try to get a goolge voice number so that way if you start missing calls you will get an email letting you know someone tried to call.
highspeedfelon said:
Yeah I have done about 100 factory restores. Boost basically gave up trying to help and said to contact motorola. Motorola basically gave up and said contact Boost. Motorola offered to replace the phone but the 2 options they gave were either I put up a $100 deposit and they will ship me a new phone and then refund the money when the receive this phone, or I ship them my phone and then they send me a replacement. Since this is the second Moto G that I have had I know replacing the phone isn't what needed. I have also tried CM on the phone and that didnt solve the the issue with incoming calls but it did get rid of the notification message. My suggestion if you want to keep the phone is try to get a goolge voice number so that way if you start missing calls you will get an email letting you know someone tried to call.
Click to expand...
Click to collapse
Well so far I haven't had the problems you've had. I have been getting my calls and I never seen a notification pop up like that. I would sell it on eBay and buy a lg volt. lol
Sent from my XT1031 using Tapatalk 2
DaKillaWilla said:
Well so far I haven't had the problems you've had. I have been getting my calls and I never seen a notification pop up like that. I would sell it on eBay and buy a lg volt. lol
Sent from my XT1031 using Tapatalk 2
Click to expand...
Click to collapse
Yeah I have gotten a cheap ATT phone I am going to try on Straight Talk for a little while and if it works good enough I am going to buy a Nexus 5. I would not feel right selling this phone to someone. I may just let my kids play games on the phone.

[Q] How to get Nexus 5 to work on Sprint

I recently bought the nexus off someone and found out it was the one that came from tmobile but was factory sealed. I put in my sprint sim from my htc one but it wouldnt activate to the network. after the setup process it shows that its on sprint but cant make or receive calls or texts( no data). I know the nexus can work for all sprint its just getting them to enter in the IMEI manually which they say they cant do. Id rather not go through the process of reselling and finding on that someone got from sprint so has anyone gone through this issue that got it working?
Aserka said:
I recently bought the nexus off someone and found out it was the one that came from tmobile but was factory sealed. I put in my sprint sim from my htc one but it wouldnt activate to the network. after the setup process it shows that its on sprint but cant make or receive calls or texts( no data). I know the nexus can work for all sprint its just getting them to enter in the IMEI manually which they say they cant do. Id rather not go through the process of reselling and finding on that someone got from sprint so has anyone gone through this issue that got it working?
Click to expand...
Click to collapse
you have to call them to add your imei into their system. nexus 5 that sprint sells already is in their system, but yours came from tmo. so it manually has to be put into their system. problem is many sprint reps dont know that and will tell you its not sprint compatible. but it is, they just dont know.
simms22 said:
you have to call them to add your imei into their system. nexus 5 that sprint sells already is in their system, but yours came from tmo. so it manually has to be put into their system. problem is many sprint reps dont know that and will tell you its not sprint compatible. but it is, they just dont know.
Click to expand...
Click to collapse
Ill have to go to an actual sprint store ( and not the retail owned on near me) to see if they have experience with it. Calling customer service yielded me no help. Would rooting be an easier approach?
Aserka said:
Ill have to go to an actual sprint store ( and not the retail owned on near me) to see if they have experience with it. Calling customer service yielded me no help. Would rooting be an easier approach?
Click to expand...
Click to collapse
If you live near a store - go. But now you know what you're asking g for, calling should be easier.
Not sure how you think root will help? You can't force your details into the sprint system with root.
Sent from my Nexus 5 using Tapatalk
Aserka said:
Ill have to go to an actual sprint store ( and not the retail owned on near me) to see if they have experience with it. Calling customer service yielded me no help. Would rooting be an easier approach?
Click to expand...
Click to collapse
you usually have to get a tier 2 tech support person to get the IMEI added into their system.
root has nothing to do with adding stuff into their system.
rootSU said:
If you live near a store - go. But now you know what you're asking g for, calling should be easier.
Not sure how you think root will help? You can't force your details into the sprint system with root.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
To be able to flash sprint radios. Though if activation can only come through the store then ill go with that
Aserka said:
To be able to flash sprint radios. Though if activation can only come through the store then ill go with that
Click to expand...
Click to collapse
- You don't need root to flash radios
- Radios won't help you connect to sprint
- Dont think there's such a thing as a sprint radio on the n5
- All radios work on sprint.
Sent from my Nexus 5 using Tapatalk
While there technically is no such thing as a sprint specific Nexus 5, from a practical standpoint there is in that Sprint did not load any of the IMEI numbers into their system from the devices that were sold directly from TMobile. Without the IMEI number in Sprint's system, their frontline agents have no way to activate the phone. As was mentioned in a previous message you have to get elevated high enough within Sprint to get the IMEI number added to the system. I have not personally tried that but have heard that the results are hit and miss.

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