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[Q] Sensation power off problems

Hey guys, this is the first time I am writing on XDA although I have read and followed many of the threads on it.
My phone suddenly decides to shut off with no reason and the battery level go crazy. I would reboot the phone and see the battery level go back to normal. I has happen while listening to music or even answering a call.
I had this problem on ever since my device received an over the air update from Bell. (Mind you I am not a different provider: Telus).
Since then I S-OFF, ROOTED and started installing custom ROMS and kernels. The problem seams persistent... I even exchanged batteries with a buddy of mine who has the same phone and had similar problem to mine. Not sure what to do.
Any suggestions?!

Sensation power off problems
My phone suddenly decides to shut off with no reason and the battery level go crazy. I would reboot the phone and see the battery level go back to normal. I has happen while listening to music or even answering a call.
I had this problem on ever since my device received an over the air update from Bell. (Mind you I am not a different provider: Telus). <
Since then I S-OFF, ROOTED and started installing custom ROMS and kernels. The problem seams persistent... I even exchanged batteries with a buddy of mine who has the same phone and had similar problem to mine. Not sure what to do.
Click to expand...
Click to collapse
I have had this problem off and on since March on T-Mobile USA with a phone purchased in June of 2011. Intermittent shutdowns, reboots, crazy battery levels, etc. In the end, anything that increased the battery drain even a little would cause the phone to shut down. After several calls to tech support, and a visit to a retail store, I finally got a warranty replacement for the phone. No other battery replacement or software fixed the problem, including the OTA 4.03 update. My speculation is that the battery voltage sensor was faulty.
The replacement unit is working great (so far.)
In summary, if you are still in warranty, flash the stock RUU, restore S-ON, and go for a warranty exchange.

tangra_ca said:
Hey guys, this is the first time I am writing on XDA although I have read and followed many of the threads on it.
My phone suddenly decides to shut off with no reason and the battery level go crazy. I would reboot the phone and see the battery level go back to normal. I has happen while listening to music or even answering a call.
I had this problem on ever since my device received an over the air update from Bell. (Mind you I am not a different provider: Telus).
Since then I S-OFF, ROOTED and started installing custom ROMS and kernels. The problem seams persistent... I even exchanged batteries with a buddy of mine who has the same phone and had similar problem to mine. Not sure what to do.
Any suggestions?!
Click to expand...
Click to collapse
I had the same problem and the entire motherbaord had to be replaced. which they did since i was in warranty

tangra_ca said:
Hey guys, this is the first time I am writing on XDA although I have read and followed many of the threads on it.
My phone suddenly decides to shut off with no reason and the battery level go crazy. I would reboot the phone and see the battery level go back to normal. I has happen while listening to music or even answering a call.
I had this problem on ever since my device received an over the air update from Bell. (Mind you I am not a different provider: Telus).
Since then I S-OFF, ROOTED and started installing custom ROMS and kernels. The problem seams persistent... I even exchanged batteries with a buddy of mine who has the same phone and had similar problem to mine. Not sure what to do.
Any suggestions?!
Click to expand...
Click to collapse
try this fix in this thread it worked fine for me http://forum.xda-developers.com/showthread.php?t=1622683 peace

I am going to try the try the trick with the battery push trick. If this is the case, I will be EXTREMELY happy. If not, I wonder how will I be able to bring the phone for warranty on bell since the phone is on a different network.
Any way, I will post an update to see if it fixed the problem!
TX a lot!

tangra_ca said:
I am going to try the try the trick with the battery push trick. If this is the case, I will be EXTREMELY happy. If not, I wonder how will I be able to bring the phone for warranty on bell since the phone is on a different network.
Any way, I will post an update to see if it fixed the problem!
TX a lot!
Click to expand...
Click to collapse
so ,how does it going..?

So far not a single restart. I will have to wait a few days before I can confirm but my phone was not restarted since last night, when I did the little trick. My phone also charged faster during the night (it used to get stuck at 70% and then go extremely slow). I don't know how this is possible or if its a placebo effect but so far it seams to work. I will know for certain in the next two days.

Phone dead > no boot, no lights

I've posted this in the CM9 Alpha6 thread but didnt have any response so trying here since it may not be ROM related. I'm S-ON and have been running A6 for 5-6 weeks and besides the battery drain and random reboots it was ok. Two days ago I tried the WiFi tethering for the first time and it work well for a few hours. However, suddenly it rebooted 3 times in a loop and went dead after the last reboot. I tried all combinations of pressing buttons (power, hboot, recovery...) , replacing battery, charger and so on and it just doenst power up and doesnt show any ligths. Connected to the laptop it doenst see the phone since is not powered on. The battery doesn't look swollen or defective and it was fully charged when the phone went dead.
I went yesterday to the TMobile store and tried with a new battery and didnt do anything. Also tried different chargers and USB to laptop, nothing, no response.
Any ideas why the phone went dead? Is it definitely gone? Should i add it to the collection of paperweights?
Thanks a lot

Also, is there anyway to wipe the phone's data? TMobile told me i can get a replacement but im worried all my data is in the dead phone ill be sending back

In almost ALL circumstances if you can't get in, they can't either. At least until it's sent back and you already have your new phone. Then HTC doesn't really have the time OR inclination to do forensic system analysis of every phone and will just go about replacing its guts & sending it back out as a refurb.
It having been a commercial "semi-flop" I persoanlly believe they will be happy when they all die and we all shut the hell up about ICS & JB. LOL

WeekendsR2Short said:
It having been a commercial "semi-flop" I persoanlly believe they will be happy when they all die and we all shut the hell up about ICS & JB. LOL
Click to expand...
Click to collapse
I dont worry about TMo or HTC bringing ICS/JB for any of my devices, since that will mean again getting read of crapware, settings....personally i prefer any of the multiple ROMs and thats part of the Android beauty...
Now, since i got the replacement i have to worry about sending my old phone back and it ending up resold without being wiped....do you know any part of the phone where a screwdriver tip (or hammer) will ensure the phone memory is gone?

If you could get it to come back on even just to HBoot I could tell you how to fry it BUT it would just take it back to where it is right now but with the partition tables borked. I can understand your concerns but I honestly think you're worrying about something that won't happen. Even if they were to use the internal memory again (IF they could) they would do a partition repair & reformat before reinstalling the stock ROM. I would be concerned though about sending one back with physical damage. That COULD turn into a "GOTCHA". KWIM?

Judging by your description, I'd say your phone has a hardware problem. If no lights are coming on, and there's absolutely no response, it's either the motherboard or the display.
But nothing HTC can't handle. They should be able to fix it and send it back no problem. Very rarely will they send you a new phone. They always try to save the phone you send in.
For software, they can probably restore it using their factory special cable connection (forgot what it's called).

That being the case it would still be sent back out to someone else after the repairs. TMobile will send a replacement to a customer and the borked one is sent back to them in the same box the replacement came to you in. At least that's what's happened to everyone I know (including myself) that has gone thru TMobile instead of having to deal directly with HTC.

^^^^^^^^^^^^ +1 couldn't have said it better myself

restopi said:
I've posted this in the CM9 Alpha6 thread but didnt have any response so trying here since it may not be ROM related. I'm S-ON and have been running A6 for 5-6 weeks and besides the battery drain and random reboots it was ok. Two days ago I tried the WiFi tethering for the first time and it work well for a few hours. However, suddenly it rebooted 3 times in a loop and went dead after the last reboot. I tried all combinations of pressing buttons (power, hboot, recovery...) , replacing battery, charger and so on and it just doenst power up and doesnt show any ligths. Connected to the laptop it doenst see the phone since is not powered on. The battery doesn't look swollen or defective and it was fully charged when the phone went dead.
I went yesterday to the TMobile store and tried with a new battery and didnt do anything. Also tried different chargers and USB to laptop, nothing, no response.
Any ideas why the phone went dead? Is it definitely gone? Should i add it to the collection of paperweights?
Thanks a lot
Click to expand...
Click to collapse
were you on cwm 4.0.0.9?

mattlowry said:
were you on cwm 4.0.0.9?
Click to expand...
Click to collapse
I was wondering the VERY same thing! The old dead battery = borked phone trick on 4.0.0.9?

WeekendsR2Short said:
I was wondering the VERY same thing! The old dead battery = borked phone trick on 4.0.0.9?
Click to expand...
Click to collapse
I used to freak out when my battery was low and I had the no off charging recovery.
Sent from my HTC MyTouch 4G Slide running MikXE

mattlowry said:
were you on cwm 4.0.0.9?
Click to expand...
Click to collapse
No, it was 5.0.2.7

gtmaster303 said:
Judging by your description, I'd say your phone has a hardware problem. If no lights are coming on, and there's absolutely no response, it's either the motherboard or the display.
But nothing HTC can't handle. They should be able to fix it and send it back no problem. Very rarely will they send you a new phone. They always try to save the phone you send in.
For software, they can probably restore it using their factory special cable connection (forgot what it's called).
Click to expand...
Click to collapse
I think you are right and there is some HW problem, I was wondering if it had to do with me having the WiFi tethering on since i just switched it on for the first time 3-4 before it went dead and the phone was hotter than usual. Maybe nothing to do but i thought it could be a possibility

WeekendsR2Short said:
That being the case it would still be sent back out to someone else after the repairs. TMobile will send a replacement to a customer and the borked one is sent back to them in the same box the replacement came to you in. At least that's what's happened to everyone I know (including myself) that has gone thru TMobile instead of having to deal directly with HTC.
Click to expand...
Click to collapse
Just as an update and to post my experience replacing the phone; since i had insurance, TMo sent me the a new phone ... in less than 24h !!!, seems if you report before 5pm you get the new phone in your hands the AM of the next business day, pretty good.
The phone came on a special package, with return labels, but without SIM, SD, battery or back cover, just the "carcass". Put the old phone sim and old battery in and i worked fine....then spent the next hour unlocking, recovery, flashing ROM and updating apps+data....done and my new phone is practically the same as the old was.
Now i have 7 days to return the old one in the same package or they will charge me $300....probably im paranoid about the data in the old phone, but after reading http://www.wired.com/gadgetlab/2012/08/apple-amazon-mat-honan-hacking/all/ i immediately went and added 2-step verification to my google account...
So in summary, very good replacing process from TMo (if you have insurance), and added extra security to my GAccount...for the rest, just crossing fingers that nothing bad happens in the future

strapped365 said:
I used to freak out when my battery was low and I had the no off charging recovery.
Sent from my HTC MyTouch 4G Slide running MikXE
Click to expand...
Click to collapse
Maybe I just missed it Strapped but I never even knew about that issue with MoDaCo until I had already moved on to 5.0.2.7. Then I liked to have crapped my pants!
---------- Post added at 02:22 PM ---------- Previous post was at 02:21 PM ----------
restopi said:
Just as an update and to post my experience replacing the phone; since i had insurance, TMo sent me the a new phone ... in less than 24h !!!, seems if you report before 5pm you get the new phone in your hands the AM of the next business day, pretty good.
The phone came on a special package, with return labels, but without SIM, SD, battery or back cover, just the "carcass". Put the old phone sim and old battery in and i worked fine....then spent the next hour unlocking, recovery, flashing ROM and updating apps+data....done and my new phone is practically the same as the old was.
Now i have 7 days to return the old one in the same package or they will charge me $300....probably im paranoid about the data in the old phone, but after reading http://www.wired.com/gadgetlab/2012/08/apple-amazon-mat-honan-hacking/all/ i immediately went and added 2-step verification to my google account...
So in summary, very good replacing process from TMo (if you have insurance), and added extra security to my GAccount...for the rest, just crossing fingers that nothing bad happens in the future
Click to expand...
Click to collapse
It's sure good to hear that it all went so smoothly for you! :good:

help and no i am not crazy

s3 turning off randomly requiring battery pull to restart. here is the breakdown to date problem occured,verizon tech sent replacement phone, that phone did it so sent it back and kept original phone, replaced sims card, problem still there, replaced battery, problem still there replaced phone again, still there, replaced sims card and battery again,guess what phone is still shutting off randomly, stock rom,factory mode (no apps)nothing not even email linked all software ota up to date. all is documented by verizon and and sumsung but everytime i talk to them all i get is the same old we can send you a like new phone after all the resets and ect., i dont want another s3 that is reman wich i know does they same thing and i didnt really want to exchange what i thought was the best for a droid wich verizon wants to do and sammy wants to send reman. i have already had two other reman phones that do the same thing. now here is the kicker i own 3 total s3's and now guess what one of the other is doing it now too. is there anybody else having this problem? is there a way to track what is running when it shuts down?would a different kerrnel help? would a different rom help? could this be my account with verizon? any help at all i dont know what to do?

more info
i am starting to think this is a problem with the screen not waking up and staying dark and not necessarly shutting down. any ideas on ways to check this?

coop245 said:
i am starting to think this is a problem with the screen not waking up and staying dark and not necessarly shutting down. any ideas on ways to check this?
Click to expand...
Click to collapse
Try another rom although it sounds like an app. Can't be the phone on that many of them. You only one reporting this problem so has to be something you are putting on phone.

prdog1 said:
Try another rom although it sounds like an app. Can't be the phone on that many of them. You only one reporting this problem so has to be something you are putting on phone.
Click to expand...
Click to collapse
both phones are doing this on stock. no apps installed

My friend had 8 replacements through verizon before he got a good one. So try a couple more times maybe. I know it is really inconvenient but honestly the GS3 is the best Android on Verizon right now (arguably atleast) and they probably won't let you trade up to a Razr HD Maxx which is the only one I would recommend.

I'm having the same problem apparently. I just bought this phone used and activated it monday night. That night, i plugged the phone into the charger while i slept and the phone shut off overnight. Phone wouldnt turn on with the power button - required a battery pull to restart.
Going through tuesday, the phone worked fine. However, in the evening, the phone was idle for a few hours, and when I went to check it before going to bed I found it had powered off again! Required another battery pull to restart...plugged it into the charger, and went to sleep. When I woke up, I again found (for the third time) that the phone had powered down, and required another battery pull to restart.
Going into wednesday, phone is working fine. Then I leave it idle in the afternoon for a few hours during work, and when I get ready to drive home, I find it is again powered down, requiring a battery pull to restart (fourth time in less than 2 days).
Now I go to visit verizon, and the rep tells me (after I think he was looking through some company forums for answers) that I should try clearing the cache from every app, since maybe the data was corrupted during my OTA update to JB (which i installed monday night), and some app was causing this problem. So I do that, and the same thing happens again overnight...battery pull etc...
I'm figuring next I'm going to do a factory data reset, possibly tonight. This is supposed to be my sister's christmas gift! Hah...trying to work the bugs out before tuesday. Any thoughts?

Starting a post with I'm not crazy sound like something a crazy person would say.... just saying.... But I agree with the earlier post that it could be app or rom based and only effecting the screen. These are the options I see you having:
1. Try freezing any apps you've installed one at a time and see if it stops
2. Make nandriod and try another rom and then come back if that doesnt fix it
3. Try this thread to clear everything and upgrade http://forum.xda-developers.com/showthread.php?t=1984436
-This method formats internal and external sd card AND bumps you up to rooted JB in the process. Use VRBLK3.
4. Get a replacement phone

KjK89 said:
Starting a post with I'm not crazy sound like something a crazy person would say.... just saying.... But I agree with the earlier post that it could be app or rom based and only effecting the screen. These are the options I see you having:
1. Try freezing any apps you've installed one at a time and see if it stops
2. Make nandriod and try another rom and then come back if that doesnt fix it
3. Try this thread to clear everything and upgrade http://forum.xda-developers.com/showthread.php?t=1984436
-This method formats internal and external sd card AND bumps you up to rooted JB in the process. Use VRBLK3.
4. Get a replacement phone
Click to expand...
Click to collapse
These options might work for the OP, but only #4 could work for me since i'm not rooting this phone (its for my sister). If I find a fix for my issue, i'll post here.

Are you guys using an sd card? If so it might be a corrupt file that the system goes over and gets stuck on, messing the cell up. Did you try making a backup on pc, formating your card (fat32) and putting you stuff back on it? Or take the card out and see if you get the same problem without it. If you're going thru all the replacements then its gotta be something that you use in common with all of em. GL!

[Q] [HELP] Phone suddenly freeze and show weird screen

Hi, I have been looking all over the internet and search the xda thread but I couldn't find anything related to my problem.
So this morning when I wake up, I turned on my phone and after I used it for awhile suddenly my phone stopped working (freeze/hang) and started to reboot itself. After it reboots my phone's screen as per attached below.
The problem lasted for a day and started to driving me nuts!
Anyone experienced same problem?
I am running KK4.4.2 fyki.
Thank you very much for your kind help!

are you unlocked, rooted, custom recovery, rom, kernel, anything? can you access the bootloader?

xBeerdroiDx said:
are you unlocked, rooted, custom recovery, rom, kernel, anything? can you access the bootloader?
Click to expand...
Click to collapse
Nope, I am all stock without any modification nor and fancy stuffs.
Just pure android 4.4.2
I am thinking that the hardware might be faulty..

hellyeahdykk said:
Nope, I am all stock without any modification nor and fancy stuffs.
Just pure android 4.4.2
I am thinking that the hardware might be faulty..
Click to expand...
Click to collapse
If you're stock, it could be hardware. Though have you ever attempted to root?
Is it just randomly happening?

Definitely hardware

teh roxxorz said:
If you're stock, it could be hardware. Though have you ever attempted to root?
Is it just randomly happening?
Click to expand...
Click to collapse
Yes, it just randomly happening. It started yesterday morning until now..
The phone started to not responding at all and then my screen goes broken (same screen as broken TV I might say).
If I let it cool for 15-20 minutes the phone is usable, but then after 1 hour of normal usage the phone started to freeze again.
Just curious, none of you experienced the same?

this kinda looks like the static i was getting on screen on my n7 2012 when i let the battery get too low. charging it up and a few reboots fixed it. but im not sure if that's what is going on with yours

hellyeahdykk said:
Yes, it just randomly happening. It started yesterday morning until now..
The phone started to not responding at all and then my screen goes broken (same screen as broken TV I might say).
If I let it cool for 15-20 minutes the phone is usable, but then after 1 hour of normal usage the phone started to freeze again.
Just curious, none of you experienced the same?
Click to expand...
Click to collapse
I just got mine, 32gb from the playstore, a few days ago, and nothing like that.
If it's happening when your device is hot | overheating, you may wana see if you get it replaced.

It happened to me once. The phone was with his screen off and when I try to turn it on that exact same screen came. But it just happened once, also I experienced random poweroffs and reboots. I did a factory reset and power off issues and freeze stops, but had one reboot once I start installing my apps. I think its a software issue but I'm not sure.
Sent from my Nexus 5 using Tapatalk

I'm glad (and kinda of sad) to know that I'm not the only one with this issue.
The problem started about two weeks after I bought mine(Telus). It's done this about 5 or 6 times,randomly.
I found that having someone call me will "unfreeze" the device and the screen gets back to normal.
The first couple times it happened, I was running stock 4.4.2. I since rooted it and installed Xpposed/GravityBox and I'm still getting the problem...
I think that I'll have to return it...

Idk if i need RMA the phone. Its a great phone and the reboot issues has stopped. What should i do?
Sent from my Nexus 5 using Tapatalk
Edited: Nevermind my phone have defective gpu. i will RMA it

Same problem
jakov.90 said:
Idk if i need RMA the phone. Its a great phone and the reboot issues has stopped. What should i do?
Sent from my Nexus 5 using Tapatalk
Edited: Nevermind my phone have defective gpu. i will RMA it
Click to expand...
Click to collapse
Hi, I have the exact same problem, I posted a video on youtube /watch?v=m0EkC_ak01g but I got to the same conclusion that it might be a GPU issue. So there is nothing I can do right?, the worst thing is Im in Argentina and LG dont take my warranty because I bought it in Germany. So there is absolutely nothing I can do?, I know how to avoid the flickering a little bit, when I hit "Ok Google" button it seems responsive and as long as I touch the screen it works (you can see it in the video) but as soon as I stop touching it, after 2-3 seconds it becomes unresponsive again, and when I say unresponsive Im saying the screen doesnt reflect what Im doing, I can still push the buttons and all. So Im not 100% sure its a GPU issue, but a software too. Thanks.

Large delays coming out of sleep

I have a very weird issue with my HTC U11 plus:
When the screen is off (the device is asleep, not turned off), pressing the power button or using the fingerprint sensor turns it on, but there is a random delay, between 5 and 20 seconds, where the screen stays blank.
Additionaly, the Edge Sense is absolutely unreliable: there is again a delay of between 5 seconds and 35 seconds.
It has started doing that last week.
I tried factory resetting it today, but I get the same result. I have opened a ticket at HTC, but as it is out of warranty, I don't think they'll be able to help me...
Has anyone ever seen such an issue?

Did you solve this？
I have this problem too and my camera also have delay when i open.
I tried flash the stock RUU,but it's no use.?

No, unfortunately not. HTC support said they could repair it but as it was out of warranty they gave me a quote for several part replacement they might have to do, and it cost the price of a new handset (500 euros for a motherboard replacement) so in the end I went with a new handset

It's so unfortunately.?

I have the exact same issue and from the last weekish or so, and no luck fixing it or finding out what is causing it. Also tried factory reset, safe mode doesn't help. Randomly its ok at times but typically 5 seconds to wake from sleep mode. Ive done no system updates. And yes camera is affected, almost feels like CPU tied up doing something.
running android 9
software 2.20.709.2
kernel 4.4.153
It must be an APP issue causing this, does someone have the issue on a rooted device to see what's using the CPU. Once its out of sleep mode for a bit its all ok and runs normal.
---------- Post added at 02:42 PM ---------- Previous post was at 02:11 PM ----------
Hi edzilla,
Did you try another ROM, or does anyone with the HTC u11+ not have this issue and if so what ROM/stock version are you on?

I believe I was on the latest update when it happened, and that that there wasn't any update before it started happening.

ill try rooting/aftermarket rom later to confirm if its hardware.

i downgraded back to android 8 RUU and the issue is still there. i have not tried non stock rom yet but this seems like a hardware issue with the screen or CPU once its in full sleep mode. is anyone running a decent alternative rom i can try?

Anybody found a solution? Like with a different ROM? Or confirmed it is hardware?
I have the same. Came out of the blue. First it was draining the battery. That has stopped now. But since a couple weeks, huge delay when starting. Up to 25sec.
Thought it was an app. So did a hard reset, wiped everything. But even without any apps installed, still the same delay when starting from standby.
Android 9
software 2.19.401.2
kernel 4.4.153
Is it worth putting a different ROM? Don't want to waste a weekend...
So maybe better directly getting a new phone? Any thoughts?
Thank you!

ForSH-3719 said:
Anybody found a solution? Like with a different ROM? Or confirmed it is hardware?
I have the same. Came out of the blue. First it was draining the battery. That has stopped now. But since a couple weeks, huge delay when starting. Up to 25sec.
Thought it was an app. So did a hard reset, wiped everything. But even without any apps installed, still the same delay when starting from standby.
Android 9
software 2.19.401.2
kernel 4.4.153
Is it worth putting a different ROM? Don't want to waste a weekend...
So maybe better directly getting a new phone? Any thoughts?
Thank you!
Click to expand...
Click to collapse
I couldn't find a good rom to try and never found a fix for the slow wake issues.. still happens in safe mode so not an app. Most likely hardware.. gave to my daughter who can deal with the issue better than me.

jaya21 said:
I couldn't find a good rom to try and never found a fix for the slow wake issues.. still happens in safe mode so not an app. Most likely hardware.. gave to my daughter who can deal with the issue better than me.
Click to expand...
Click to collapse
Then won't spend time - served me well for 3+ years.
Will get a new phone...
Thanks a lot for letting me know.