Database Info

[Q] [HELP] Phone suddenly freeze and show weird screen

Hi, I have been looking all over the internet and search the xda thread but I couldn't find anything related to my problem.
So this morning when I wake up, I turned on my phone and after I used it for awhile suddenly my phone stopped working (freeze/hang) and started to reboot itself. After it reboots my phone's screen as per attached below.
The problem lasted for a day and started to driving me nuts!
Anyone experienced same problem?
I am running KK4.4.2 fyki.
Thank you very much for your kind help!

are you unlocked, rooted, custom recovery, rom, kernel, anything? can you access the bootloader?

xBeerdroiDx said:
are you unlocked, rooted, custom recovery, rom, kernel, anything? can you access the bootloader?
Click to expand...
Click to collapse
Nope, I am all stock without any modification nor and fancy stuffs.
Just pure android 4.4.2
I am thinking that the hardware might be faulty..

hellyeahdykk said:
Nope, I am all stock without any modification nor and fancy stuffs.
Just pure android 4.4.2
I am thinking that the hardware might be faulty..
Click to expand...
Click to collapse
If you're stock, it could be hardware. Though have you ever attempted to root?
Is it just randomly happening?

Definitely hardware

teh roxxorz said:
If you're stock, it could be hardware. Though have you ever attempted to root?
Is it just randomly happening?
Click to expand...
Click to collapse
Yes, it just randomly happening. It started yesterday morning until now..
The phone started to not responding at all and then my screen goes broken (same screen as broken TV I might say).
If I let it cool for 15-20 minutes the phone is usable, but then after 1 hour of normal usage the phone started to freeze again.
Just curious, none of you experienced the same?

this kinda looks like the static i was getting on screen on my n7 2012 when i let the battery get too low. charging it up and a few reboots fixed it. but im not sure if that's what is going on with yours

hellyeahdykk said:
Yes, it just randomly happening. It started yesterday morning until now..
The phone started to not responding at all and then my screen goes broken (same screen as broken TV I might say).
If I let it cool for 15-20 minutes the phone is usable, but then after 1 hour of normal usage the phone started to freeze again.
Just curious, none of you experienced the same?
Click to expand...
Click to collapse
I just got mine, 32gb from the playstore, a few days ago, and nothing like that.
If it's happening when your device is hot | overheating, you may wana see if you get it replaced.

It happened to me once. The phone was with his screen off and when I try to turn it on that exact same screen came. But it just happened once, also I experienced random poweroffs and reboots. I did a factory reset and power off issues and freeze stops, but had one reboot once I start installing my apps. I think its a software issue but I'm not sure.
Sent from my Nexus 5 using Tapatalk

I'm glad (and kinda of sad) to know that I'm not the only one with this issue.
The problem started about two weeks after I bought mine(Telus). It's done this about 5 or 6 times,randomly.
I found that having someone call me will "unfreeze" the device and the screen gets back to normal.
The first couple times it happened, I was running stock 4.4.2. I since rooted it and installed Xpposed/GravityBox and I'm still getting the problem...
I think that I'll have to return it...

Idk if i need RMA the phone. Its a great phone and the reboot issues has stopped. What should i do?
Sent from my Nexus 5 using Tapatalk
Edited: Nevermind my phone have defective gpu. i will RMA it

Same problem
jakov.90 said:
Idk if i need RMA the phone. Its a great phone and the reboot issues has stopped. What should i do?
Sent from my Nexus 5 using Tapatalk
Edited: Nevermind my phone have defective gpu. i will RMA it
Click to expand...
Click to collapse
Hi, I have the exact same problem, I posted a video on youtube /watch?v=m0EkC_ak01g but I got to the same conclusion that it might be a GPU issue. So there is nothing I can do right?, the worst thing is Im in Argentina and LG dont take my warranty because I bought it in Germany. So there is absolutely nothing I can do?, I know how to avoid the flickering a little bit, when I hit "Ok Google" button it seems responsive and as long as I touch the screen it works (you can see it in the video) but as soon as I stop touching it, after 2-3 seconds it becomes unresponsive again, and when I say unresponsive Im saying the screen doesnt reflect what Im doing, I can still push the buttons and all. So Im not 100% sure its a GPU issue, but a software too. Thanks.

Wifi Problem - freezes sometimes and cant disable. Have to restart. LP & KK

Hi guys,
I have a problem that I've never seen or heard of before. So here is the situation:
Power button didn't work, so RMA'd phone. Got different phone back and instantly rooted/installed custom rom. Didn't notice anything until a month later. My phone would randomly just lag out and the wifi would stop. It would still show connected and that there was uploading activity, but that is all. When I clicked it to disable, nothing would happened. I would have to restart the phone, disable it for a while then re-enable it. I though it was the rom so I switched. Noticed the same thing is happening. I decided to play around with my sim, so I took it out and then put it back in, and it somehow fixed the problem. So I was assuming it was the sim causing the problem. Worked perfect for a week then started happening again. I did the thing with the sim and it didn't work this time. I still have the problem now.
Basically, my wifi would just stop working, when I click on it the phone lags out and freezes. I have to restart the phone and it will work. Sometimes Itll work for a full day then all of a sudden just stop. Sometimes it happens just a few minutes after restarting. I mostly find that it happens when the battery is less than 20%. Right now I am running stock LP, locked bootloader. I was supposed to send it in but they wouldn't accept it because I was 6 days over my warranty. So I'm not sure if I was send a faulty phone and now I'm stuck with it?
LG said I would be charged $150 flat rate for them to fix it which sucks. I'd rather just get a new phone and stay away from LG in the future.
Any suggestions? Also this was happening on KK at first then I tried LP Roms and same thing. I have never flashed any radio since I got the phone, could this be a possible solution?

s.hack said:
I was supposed to send it in but they wouldn't accept it because I was 6 days over my warranty. So I'm not sure if I was send a faulty phone and now I'm stuck with it?
LG said I would be charged $150 flat rate for them to fix it which sucks. I'd rather just get a new phone and stay away from LG in the future.
Click to expand...
Click to collapse
You would get the same reply from pretty much any company, once it is over the warranty period then it is over the warranty period, this is no reason to "stay away from LG". Most charge a flat rate since they're likely to simply do a motherboard/whatever board swap if the fault is to do with internal components, as it is much easier/cheaper for them to do this compared to diagnosing and repairing/replacing things individually.
s.hack said:
Any suggestions? Also this was happening on KK at first then I tried LP Roms and same thing. I have never flashed any radio since I got the phone, could this be a possible solution?
Click to expand...
Click to collapse
Try a different radio version. If it doesn't change anything then you have a hardware problem.

Elluel said:
You would get the same reply from pretty much any company, once it is over the warranty period then it is over the warranty period, this is no reason to "stay away from LG". Most charge a flat rate since they're likely to simply do a motherboard/whatever board swap if the fault is to do with internal components, as it is much easier/cheaper for them to do this compared to diagnosing and repairing/replacing things individually.
Try a different radio version. If it doesn't change anything then you have a hardware problem.
Click to expand...
Click to collapse
The only reason I said I would stay away is because it seems that I sent in my phone with a problem only to receive another one with a different problem. I'll try the radios tonight, hopefully it works.
Thanks, I'll keep you guys posted.

s.hack said:
The only reason I said I would stay away is because it seems that I sent in my phone with a problem only to receive another one with a different problem. I'll try the radios tonight, hopefully it works.
Thanks, I'll keep you guys posted.
Click to expand...
Click to collapse
You mentioned that you only ran into issues after a month. During that month a hardware issue could have possibly developed and the device was fine when you initially received it.

Known LP bug.. Thats why i still stay with kk
Sent from my Nexus 5 using XDA Free mobile app

Please help, my S6 NEVER goes into deep sleep...

Dear all,
I am writing this post to hopefully get some help or directions regarding my issue, because I have already spent hours and hours looking on the internet trying fixes on my phone without anything working for me so far.. So I am getting a bit hopeless....
I recently got a Samsung Galaxy S6 (SM-920I model), and since the beginning i have been shocked by how CRAPPY the battery life was. To give you some ideas, my phone loses around 3-5% of battery per hour when idling and screen off, meaning I am not doing anything at all with my phone. Overnight, I lose about 15-20% battery with my phone on airplane mode, power saving, or whatever else you want, when it is not doing anything at all..
I know that my problem is a deep sleep problem, quite easy to identify i guess, so I have spent a lot of time reading and trying to fix it by myself but so far nothing worked.
To give you some background, after unpacking the phone I quickly upgraded Android from 5.0 to 5.1.1, so I cannot tell how it was working at 5.0. It is only after that I saw that a lot of people have issues on 5.1, but it is strange because just before having my S6, I was having a OnePlus One on 5.1 and I didn't have such battery problems and everything worked fine except turning off the "keep awake" setting option for GooglePlayServices.
What I can say though, is that since I upgraded I never had so much difficulties trying to fix a problem on any Android phone than before. Basically, since day 1, my phone never went a single time into deep sleep mode.
So far, to fix this, I tried all the following:
- Reflash the stock firmware (Samsung 5.1.1) --> many times, with full Cache/davik wipe and factory resets
- Root my phone using UniKernel
- Install custom ROM (I am running XtreStoLite version 2.2) + all kinds of wipe/factory reset
- Flash different kernel that are shipped with the ROM (there are 5 different ones if I remember)
- Use my phone with only stock apps (to see if the problem comes from one of my apps)
- Cold reboots
- The "DeepSleepFix" using the Android terminal as described here: http://zidroid.com/fix-battery-drain-and-deep-sleep-issue-on-galaxy-s6-and-s6-edge/
- And desperately, try to use my phone normally for now
Overall, I would say that my battery would last roughly 15 -20h in total with normal usage, not even heavy, which quite sucks..
I can show the no deep sleep issue to you with some screenshots (cf. below) , I have tried many applications to try to find the root cause such as:
- WLD
- 3C CPU
- BetterBatteryStats
- GSAM
etc.
I am monitoring my phone closely for the past 1-2 weeks and so far I have never seen it being in deep sleep at all (at least more than 0.2 seconds in total..). Also, when I check on the default Battery menu of Android, after a full day I would usually see "Android OS" on top and using 20-30% of the battery at least.
The problem seems to boil down to a process called "LHD" in the kernel wakelock. This is keeping my phone awake 100% of the time, whether I am using the phone or if I am not. However, even with this info I tried to search online and I cannot find anything about "LHD", so I am really stuck right now.. Do anybody knows what it is and why it is a problem for me?
If any of you have a solution or can give me some guidelines to help me fix this issue, I would really appreciate any help. If you need more information from me also let me know.
Thank you for taking the time to read me,
Best regards.

I have G920I too and solved my problem using deepsleepfix and taking out the GSM CHIP e put into phone again. Looks ridiculous and no sense, but worked for me...
OBS.: In BetterBatteryStats my kernel wakelock was GPSD.
Hope this will help you

I have G920I too and solved my problem using deepsleepfix and taking out the GSM CHIP e put into phone again. Looks ridiculous and no sense, but worked for me...
OBS.: In BetterBatteryStats my kernel wakelock was GPSD.
Hope this will help you

thiagomed said:
I have G920I too and solved my problem using deepsleepfix and taking out the GSM CHIP e put into phone again. Looks ridiculous and no sense, but worked for me...
OBS.: In BetterBatteryStats my kernel wakelock was GPSD.
Hope this will help you
Click to expand...
Click to collapse
Hi, thanks for your reply.
You mean you took out the GSM chip and flashed the phone using the DeepSleepFIx.zip file, and it worked? I already tried the deepsleepfix and it didn't work for me, but I didn't remove the GSM chip.
I can try that.. even though it is strange.

I just flashed the deepsleep and then took out GSM chip

Ok thanks thiagomed.
I tried what you did.. I flashed the DeepSleepFix.zip without my SIM in the phone, it changed nothing.
I also removed it and put it back later on after flashing again just to try. The problem is still there.
I really don't know what to do anymore.. Thanks for your help tough.

ImPain said:
Ok thanks thiagomed.
I tried what you did.. I flashed the DeepSleepFix.zip without my SIM in the phone, it changed nothing.
I also removed it and put it back later on after flashing again just to try. The problem is still there.
I really don't know what to do anymore.. Thanks for your help tough.
Click to expand...
Click to collapse
Have you tried a factory reset and not installing any of your apps? Maybe it's an app keeping the phone awake?

LNJ said:
Have you tried a factory reset and not installing any of your apps? Maybe it's an app keeping the phone awake?
Click to expand...
Click to collapse
As specified in my post, yes.... even when I was running the stock Android 5.1.1 with no other apps than the ones comming with the fresh OS installed, I already experienced this issue.
The problem is the process LHD in Android Kernel that is running all the time, phone on or off, and draining my battery.
I cannot find any information on this process and how to fix my issue...

Can this issue of never going into deep sleep at all (I mean I am always at 0s...) be a reason for going to Samsung support and ask for a replacement ? I find other people having no problem with their S6 and mine I tried so many things and nothing fixes my deepsleep issue... Getting sick of this phone.

ImPain said:
Can this issue of never going into deep sleep at all (I mean I am always at 0s...) be a reason for going to Samsung support and ask for a replacement ? I find other people having no problem with their S6 and mine I tried so many things and nothing fixes my deepsleep issue... Getting sick of this phone.
Click to expand...
Click to collapse
You could fix this? I have the same problem .... Thanks

superchizo said:
You could fix this? I have the same problem .... Thanks
Click to expand...
Click to collapse
Yes, after some time and a lot of trouble. I tried everything on the software side and nothing could fix it (flash, re flash, clear cache, reinstall other ROM, apply deep sleep patch fix, etc.). Nothing WORKED.
So it had to be a hardware issue.
I went to see Samsung and I had to argue with them several times showing them screenshots of my phone never sleeping over time, because they were not believing me and trying to say that this is normal..
They changed my battery first, and the problem was still there.
I went back later on to show them again, then they finally changed the whole motherboard of the phone (which includes the CPU as well) and since then everything is working as intended. My phone is now in deep sleep about 70-90% of the time depending on my usage.
To convince them to change my CPU, I had to show them stats of the same phone (S6) from one of my friends which shows the amount of deep sleep he has during the day, compared to mine which was zero. So that they cannot bull**** me it was the "normal behavior" .
Basically I did their troubleshooting job.. but thankfully in the end they manage to change the motherboard and fix this super annoying issue. Because having a phone that drains all the battery in 7h when you do nothing is really annoying.

LHD is smart feature - smart alert located in advanced features

Which note edge's are affected by the soft reboot?

I was excited to remember this phone during looking at phones since I'm in the market for a new phone since my G4 died. But looking at a thread here it seemed a lot of people were having problems with soft reboots. Does this only affect rooted? or? is it for every verizon note edge? As nice as this phone is that might be a deal breaker for me. How long does a soft reboot take on the note edge? under 5 seconds? 10 seconds? longer? Just wondering in case I ever had an emergency how long I'd have to wait before I could call while it's doing it's soft reboot. And I hope it's not for every verizon note edge. But if it is how many times does it do it in a day for most? Meaning from about 8am-12midnight. Thanks guys.

Just do not use fingerprint lockscreen and no soft reboot at all.
How often occur? Good question, it depends on your habits. For me about 2 times per day. It last 5 sec, with laggy things 10-15 sec...
I am on 915FY btw not V.

On my 915FY it occured several times a day, and took sometimes more than a minute to get it working again. But fortunately I solved the problem with disabeling the stock-lockscreen and use hi locker instead. That app works with fingerprint and no reboots since then. All the other bugs (eg. loosing BT- or wifi-connection every now and then) seem to be related to exact the same lockscreen-bug and never appeared since that change.
http://forum.xda-developers.com/showpost.php?p=68226447&postcount=35

Thanks guys, That helps me rest at ease.

charly-whiskey said:
On my 915FY it occured several times a day, and took sometimes more than a minute to get it working again. But fortunately I solved the problem with disabeling the stock-lockscreen and use hi locker instead. That app works with fingerprint and no reboots since then. All the other bugs (eg. loosing BT- or wifi-connection every now and then) seem to be related to exact the same lockscreen-bug and never appeared since that change.
http://forum.xda-developers.com/showpost.php?p=68226447&postcount=35
Click to expand...
Click to collapse
Are there any other lock screen apps that work with the fingerprint scanner, i find hi locker temperamental.

petethepete2000 said:
Are there any other lock screen apps that work with the fingerprint scanner, i find hi locker temperamental.
Click to expand...
Click to collapse
I'm sure there are some, just browse through play store. What means "temperamental" in relation with an lockscreen-app?

charly-whiskey said:
I'm sure there are some, just browse through play store. What means "temperamental" in relation with an lockscreen-app?
Click to expand...
Click to collapse
I can't use Svoice while the screen is off, which is probably true of all lockscreen apps thinking about it.

I am using hi locker but still get the soft reboot in background....
---------- Post added at 06:58 AM ---------- Previous post was at 06:58 AM ----------
Seems like it's every 20 mins... literally all the time.

Is this issue unique to the Note Edge, or does it happen with other Samsung phones?

What does soft reboot mean?
I'm wondering if this subject heading is the same as the problem I'm having on my notes edge... The phone goes off and tries to reboot even with 56% and at times with 70% battery left...
I'm desperately looking for a solution.

Sandmann2020 said:
I'm wondering if this subject heading is the same as the problem I'm having on my notes edge... The phone goes off and tries to reboot even with 56% and at times with 70% battery left...
I'm desperately looking for a solution.
Click to expand...
Click to collapse
I had this problem. Every time the battery got down to about 60% the phone would cut off, try to reboot unsuccessfully a few times then die. Would not fully boot up until I put the phone on the charger. New battery solved it for me. Had this problem with another phone. Same thing. The battery was bad.
Sent from my SM-N915T using Tapatalk

Thanks. I'm on this thread today because of an N915F crashing around the 40% battery full range. Unfortunately after it does that a few times it goes into boot loop that won't fix with cache wipes, and after a while it wouldn't fix with a reset either. It was still on KitKat, so I flashed 6.0.1 from September 2017 (Sammobile), but it crashed as well. Stepped back to July 2017 from Updato which updated to August 2017 through system update, and switched to a charger that will actually increase the charge on the phone while it's being used. Has been running fine while on the charger, but I also suspected a hardware issue since it would soft reboot on the recovery screen. Even though I have the battery at 100% now, I don't dare run it without the charger because I'm tired of going through setup and configuration over and over again. I ordered a battery last night. I hope that solves it for me too.

Use wakelock
select partial wake lock
and setting to start up on boot
its work on me never deepsleep in lock mode

I had same problem... Time for a new phone
Sent from my BKL-L09 using Tapatalk

Camera shuts down overheating issue

Just received a Poco F2 Pro yesterday. It hasn't been rooted or unlocked. Haven't installed any apps and hardly used it.
Suddenly when using the camera app it gets an error. Your device is overheated and closes in 5 seconds. Have tried resetting the app as well as a factory reset.
But the error still happens. I tried the Google Camera and it works fine, but not sure if the device is faulty. I may need to return it after one day.
It has literally been used for a few hours.
A bit disappointed as the device is 1 day old.

Bad luck I guess, I've already stress tested it on weekend trip, a lot of pictures and all videos in 8k and never saw this error.

Probably a hardware issue, RMA

Here's a screen shot of the error. The battery as also always showing 1% charged. I thought the issue might be related. After leaving on charge over night with the phone off, the battery seems to show the correct percentage, however the camera still says the device is overheated.
It works OK with the Google Camera and doesn't get this error. Wondering if anyone has a link to a Mui camera that I could install and test. I partly think it's just software related. Or it could be a hardware heat sensor. Also can't use the torch as it says overheated.

birleytweet said:
Here's a screen shot of the error. The battery as also always showing 1% charged. I thought the issue might be related. After leaving on charge over night with the phone off, the battery seems to show the correct percentage, however the camera still says the device is overheated.
It works OK with the Google Camera and doesn't get this error. Wondering if anyone has a link to a Mui camera that I could install and test. I partly think it's just software related. Or it could be a hardware heat sensor. Also can't use the torch as it says overheated.
Click to expand...
Click to collapse
How many hours or minutes you use your camera before the error appeared?

edward014 said:
How many hours or minutes you use your camera before the error appeared?
Click to expand...
Click to collapse
Not at all the I'd had the phone for only a couple of days. If I reboot the phone and open the camera app it gets this message immediately within a few seconds. I even put the phone in the fridge for 30 minutes, open the camera and same error.
Not good first impressions of Xiaomi, my old Oneplus has been working flawlessly for 3 years

birleytweet said:
Not at all the I'd had the phone for only a couple of days. If I reboot the phone and open the camera app it gets this message immediately within a few seconds. I even put the phone in the fridge for 30 minutes, open the camera and same error.
Not good first impressions of Xiaomi, my old Oneplus has been working flawlessly for 3 years
Click to expand...
Click to collapse
I think that is a hardware issue. This is also my first Xiaomi Phone because I'm a OnePlus 5 user, 2-3 years I think.
Btw, my phone is rooted and unlock bootloader. Flashed EU latest beta. The main problem is Safetynet issue but I already fixed that issue.
My suggestion is try to use your warranty.
---------- Post added at 01:47 AM ---------- Previous post was at 01:46 AM ----------
birleytweet said:
Not at all the I'd had the phone for only a couple of days. If I reboot the phone and open the camera app it gets this message immediately within a few seconds. I even put the phone in the fridge for 30 minutes, open the camera and same error.
Not good first impressions of Xiaomi, my old Oneplus has been working flawlessly for 3 years
Click to expand...
Click to collapse
If you cant use your warranty, try to change your current Rom and test it.

Thanks. I got the phone from Hong Kong, so returning it won't likely be easy. Thinking testing with another ROM, might be worth trying.
I love the features of the F2 Pro, so hope some more development happens for it with custom rom support etc

birleytweet said:
Thanks. I got the phone from Hong Kong, so returning it won't likely be easy. Thinking testing with another ROM, might be worth trying.
I love the features of the F2 Pro, so hope some more development happens for it with custom rom support etc
Click to expand...
Click to collapse
Yep. Try EU Rom Miui 12 Stable or Beta, depends on your choices. :fingers-crossed:

birleytweet said:
Thanks. I got the phone from Hong Kong, so returning it won't likely be easy. Thinking testing with another ROM, might be worth trying.
I love the features of the F2 Pro, so hope some more development happens for it with custom rom support etc
Click to expand...
Click to collapse
Try miui.eu 12 stable. It passes safety net, and it's also debloated

Edit: Nevermind. Disregard this reply. Thanks

No idea why. For some reason the camera just started working again. Also the battery was showing 1% charge. I charged it again and it slowly went back to 100% and appears to be showing the correct charge.
Restarted the phone and the camera is still working.
Not sure if they have a heat sensor that can fail, but not certain if a firmware update might fix this.
Currently the issue appears to have gone away.

After all this recently got the phone back and its been working fine now.