[Q] viber on two different phones - General Questions and Answers

Hi guys
It's probably been asked before, but I'll do it anyway
I have two android phones using my main SIM number, I alternate according to my mood or battery draining
I have viber installed on both, and every time I change phone, and start viber, the app asks my number to insert the new code blá-blá, and all my messages and call log vanish
Is there any trick to overcome this issue?
I have two different cell numbers from different carriers
My phones are Samsung S3 mini and Sony Xperia E
Cheers
Antonio

Hey Antonio,
Your Viber ID is your phone number - just as you can only have one phone number per device, you can only have on Viber ID per mobile device.
As a security feature, when Viber is activated on a new device, your account is deactivated on your old device. This ensures that if your phone is lost or stolen, the person that gets your old phone won't be able to access your account. This is why you lose your call and message history. We recommend that you keep Viber installed on one device, but if you must switch please read here: http://bit.ly/1dapLXE for info on how to back up your message history before deactivation.
antonioduarte said:
Hi guys
It's probably been asked before, but I'll do it anyway
I have two android phones using my main SIM number, I alternate according to my mood or battery draining
I have viber installed on both, and every time I change phone, and start viber, the app asks my number to insert the new code blá-blá, and all my messages and call log vanish
Is there any trick to overcome this issue?
I have two different cell numbers from different carriers
My phones are Samsung S3 mini and Sony Xperia E
Cheers
Antonio
Click to expand...
Click to collapse

You're telling me that you disallow two mobile phones logging into the same account, which is technically possible, because you think I might lose my phone and would want to sign out the other account.
Perhaps then, you could create a button in the interface to log out all other devices.
But no, you assumed what your customer would want.
Viber Team said:
Hey Antonio,
Your Viber ID is your phone number - just as you can only have one phone number per device, you can only have on Viber ID per mobile device.
As a security feature, when Viber is activated on a new device, your account is deactivated on your old device. This ensures that if your phone is lost or stolen, the person that gets your old phone won't be able to access your account. This is why you lose your call and message history. We recommend that you keep Viber installed on one device, but if you must switch please read here: (link removed because this forum does not want me to post links, yet another ****up) for info on how to back up your message history before deactivation.
Click to expand...
Click to collapse

Viber Team said:
Hey Antonio,
Your Viber ID is your phone number - just as you can only have one phone number per device, you can only have on Viber ID per mobile device.
As a security feature, when Viber is activated on a new device, your account is deactivated on your old device. This ensures that if your phone is lost or stolen, the person that gets your old phone won't be able to access your account. This is why you lose your call and message history. We recommend that you keep Viber installed on one device, but if you must switch please read here: http://bit.ly/1dapLXE for info on how to back up your message history before deactivation.
Click to expand...
Click to collapse
so, the same security feature is not included in the tablet/laptop version? this doesn t make sense. users should have the option to decide for themselves..
---------- Post added at 09:24 AM ---------- Previous post was at 09:23 AM ----------
has anyone tried backing viber up on a tablet with titanium and then restoring it on the phone?

nikapos said:
so, the same security feature is not included in the tablet/laptop version? this doesn t make sense. users should have the option to decide for themselves..
---------- Post added at 09:24 AM ---------- Previous post was at 09:23 AM ----------
has anyone tried backing viber up on a tablet with titanium and then restoring it on the phone?
Click to expand...
Click to collapse
just tried it, doesnt work...

Yes it work.

Oh is that genuine viber team replying? I do not but the theory of security. I have same account viber on my ph, small tablet, big tablet, 2 laptop and a desktop. Now recently got another phone and decided to use both alternately, viber cannot extend to second ph with sim. If i can fool viber that it is tablet, my problem would have solved.

I just lost all contacts and chat history when i try to install Viber on new phone (with same number). Viber on new phone was also without chat history and contacts. This "security feature" was completly unknown to me, and it is incredibly counter-intuitive and stupid. Facebok Messinger of course worked perfectly normal on both phones., when it was installed on new phone.

Same crap...this is quite not user friendly from Viber... I lost all my chats, and I can only use on 1 device. Shame on Viber.

Same to me. I logged in on the new phone prior to changing SIMs (beacuse I wanted the new phone to be ready when I do so), and every and all messages was deleted without notification. Also, my laptop wanted me to revalidate it with QR. Why doesn't it only warn me there is no fresh backup?

have you tried this? https://www.androidinfotech.com/2016/04/use-same-viber-account-in-two-different.html

I have installed Viber on my laptop, using Phoenix OS, and I lose all the things in my smartphone.
Really bad, just thought it's like in the Windows 10

As soon as I have bought new tablet with android 7.0 installed, I can't have any more viber on my blackberry Q5 and the new tablet at the same time.
I can't post the link because I don't have 10 posts on the forum.
support dot viber dot com slash costumer slash en slash portal slash articles slash 1593168
"Before you start
Download the latest version of Viber on your phone before you add Viber to your tablet. If you don't have the latest version, Viber will not sync between your phone and your tablet."
I need to use viber version 5.6.5.1885 on Q5, because only this version work on BB10 OS, and on android 7.0 tablet I can have the latest version. And when I activate viber on the phone, I am immediately logged out from tablet. And vice versa. While I was using viber on my older tablet with android 4.2.2. installed, I didn't have this problem.
So I need to use viber only on one device.
I don't know, but viber is definitely forcing us with such manners to have only the latest viber, if we want to have synchronized chats, and also in such manners we have to use only newest mobile devices.

Went to install Viber on my old phone while I work on the current phone. Didn't realize phones counted as 'primary devices', and that you can have only one. So as soon as I activated Viber on my old phone, I lost everything on the other phone. Some sort of warning would have been nice... @Viber Team

Viber support is anything but supportive... They cant even understand basic issues like why is there a possibility to use viber primary on phone and secondary on tablet and why cant this be done...

We have to find a new app that can do that

Just want to say that telegram sorted it out in a best way possible. You can have as many devices as u like and never will lose chat history. And viber has much bigger user base then telegram! Shame on you viber! If it isn't that a lot of people in my country use viber I would never install it! Telegram is much better in all things!

.

Related

[Q] SMS Issues

I have recently got the X10i after yrs of a N95 ( sorry ), am doing my best to like the phone and am giving it every chance. I have lurked on this site and last week I rooted the phone and made it more personnal for me, thanks to the developers and those who provide the info for rooting.
I quickly removed the moxier stuff and also the messaging app but I am having issues with handcent sms, I wanted it for group/bulk texting tbh but it seems I have to restart the phone to get it to send a text to a group which has got 18 recipients.
Once the phone has started up I can send a group text no probs but the second group text will send to 1 or 2 of my contacts but the rest then fail, so I then restart the phone and resend the text and they get delivered, I have tried chompsms, grouptext and groupui, but each one gives me the same problem.
Has anybody got any ideas or another app I could try to resolve this issue ?
maybe it could be that the sms apps you use need (or work thanks) the main messaging app which were installed on the phone, the one you uninstalled.
Baldolo said:
maybe it could be that the sms apps you use need (or work thanks) the main messaging app which were installed on the phone, the one you uninstalled.
Click to expand...
Click to collapse
I dont think it is that to be honest, I think it is more to do with the amount of contacts in the list, so I am hopeful that somebody confirms this and also gives me a better option.
carlccfc said:
I dont think it is that to be honest, I think it is more to do with the amount of contacts in the list, so I am hopeful that somebody confirms this and also gives me a better option.
Click to expand...
Click to collapse
Actually this could be true, as you should not remove core system applications, such as messaging.
so, you can try resetting your phone using Update Service software on your pc. I tried searching for an SMS app in my mobile folder to share with you, but there are several files that may be connected togheter, about messaging, and I am not able to choose the right one (or ones) to share.

Transfer texts from one phone to another?

So is there anyway to transfer texts from one phone to another in real time? The thing is I need to receive the texts on one phone and then send it to another. And from that other phone I need to respond to them looking like it came from the phone they first texted. LMK If this is possible.
Try using SMS Backup & Restore . It should help you on what you want to do . Simply just backup your SMS conversation and transfer that backup and the app of the SMS Backup & Restore to that another phone and restore it on that phone . I don't think that there's such a app for you to transfer message from one phone to another without sending SMS.
Wish I would have known about this when I went from GB to ICE could have saved my txt's.
SMS Forwarding
What you want is called SMS forwarding BUT it does only half of what you want.
There are regular (SMS Forwarding) and stealth apps (SMS Replicator).
I can not post outside links yet.
I have not yet found an app that would allow you to repply from device #2 "as if" you were using your device number #1 but I will keep on looking.
Also, if there is not out there yet, (Not inmediate solution) you can request this from the developers of the app, specially if it is a paid one....
------------>
Found This Post useful? Please Give Thanks so I will keep on helping!
---------- Post added at 08:40 AM ---------- Previous post was at 08:35 AM ----------
flymods said:
Wish I would have known about this when I went from GB to ICE could have saved my txt's.
Click to expand...
Click to collapse
... is better by making mistakes. Being that said, whenever in doubth, check the market for " back-up", " restore", "save", etc. Something will come up that will show you of something that you did not know before.
And, just in case you don't know yet, there are apps to back-up: call-logs, Apps, and the firmware / OS (ROM).
You are not alone
------------->
Found this post useful? Please give thanks so I keep on helping!
---------- Post added at 08:52 AM ---------- Previous post was at 08:40 AM ----------
the5 said:
So is there anyway to transfer texts from one phone to another in real time? The thing is I need to receive the texts on one phone and then send it to another. And from that other phone I need to respond to them looking like it came from the phone they first texted. LMK If this is possible.
Click to expand...
Click to collapse
Bingo! I just found one app that does that...
Qs Call & SMS Divert Liteby TIME PLUS Q
Description:
No more worries about forgotten mobile
Now Divert all incoming Calls & SMS via text message with Qs Call & SMS Divert...
FEATURES:
* Notifies to another mobile via SMS, about all incoming calls in your mobile.
* Notifies to another mobile via SMS, about all incoming SMS in your mobile.
* Diverts any incoming SMS to another mobile
* Send SMS from another mobile as if you are sending from your own mobile
* Lookup any Contact in your Mobile from another mobile.
* Uses Secret code Authentication System.
ALL THESE FEATURES CAN BE ACTIVATED REMOTELY FROM ANOTHER PHONE VIA SMS
I hope this can solve your problem. If you do install it, consider posting your experience with this app for others to see/learn as well!
------------------->
Found my post useful? Please give thanks so I keep on helping!
My mate uses this so he can send and receive SMS on his tablet, but via his phone...
https://play.google.com/store/apps/details?id=com.d0lph1nk1ng.syncsms
Not free, but cheap enough.
you can try this AST Android SMS Transfer .AST Android SMS Transfer also offers the PC tool for managing your Android text messages, both Windows and Mac OS X version are supplied. It will free your Android phone SD card storage by transferring SMS to computer.

[Q] Viber mixes up all names

After recovering viber + data with titanium backup every time I have updated my rom, it suddenly started to mix up the names in all the conversations a couple of months ago.
My fathers name is on me and my sisters conversation and my father is named some random name from my contact list that does not have viber, but still it shows an image of him.
Everytime I recover viber the names are different. I wonder what my dad is going to be named now?
This has been driving me crazy as I have sent a message to wrong person thinking I sent it to the right several times.
What to do? I don't want to remove viber completely with all it´s data because I have conversations that I want to keep.
Anyone?
boeing94 said:
After recovering viber + data with titanium backup every time I have updated my rom, it suddenly started to mix up the names in all the conversations a couple of months ago.
My fathers name is on me and my sisters conversation and my father is named some random name from my contact list that does not have viber, but still it shows an image of him.
Everytime I recover viber the names are different. I wonder what my dad is going to be named now?
This has been driving me crazy as I have sent a message to wrong person thinking I sent it to the right several times.
What to do? I don't want to remove viber completely with all it´s data because I have conversations that I want to keep.
Click to expand...
Click to collapse
This happens because Viber keeps Android contact IDs in its database and the contact IDs change when you update your ROM, wipe your contacts and then set up your contacts again (e.g. by syncing to Google)
If you know SQL then you can fix the data by hand - I had the same problem.
Install sqlite3 on your computer (it comes with Mac OS X), then pull the Viber databases in /data/data/com.viber.voip/databases and the Android contacts databases in /data/data/com.android.providers.contacts/databases onto your computer.
Look in the contacts table in /data/data/com.android.providers.contacts/databases/contacts2.db to find the new IDs of the contacts who you use Viber to send messages to. Then look in the participants table in /data/data/com.viber.voip/databases/viber_messages to find out the OLD contact IDs that viber is using. Then update viber_messages and participants, for example I needed to change old contact ID 1364 to new contact ID 683 and old contact ID 1440 to new contact ID 1666 and I used these statements:
Code:
update messages set person = 683 where person = 1364;
update messages set person = 1666 where person = 1440;
update participants set contact_name = display_name, contact_id = 683 where contact_id = 1364;
update participants set contact_name = display_name, contact_id = 1666 where contact_id = 1440;
When you're done push the Viber messages database back to your phone. Use these commands (change 10065 to the user ID for Viber on your phone):
Code:
adb shell 'rm /data/data/com.viber.voip/databases/viber_messages*'
adb push viber_messages /data/data/com.viber.voip/databases/
adb shell chmod 660 /data/data/com.viber.voip/databases/viber_messages*
adb shell chown 10065 /data/data/com.viber.voip/databases/viber_messages*
adb shell chgrp 10065 /data/data/com.viber.voip/databases/viber_messages*
Viber is crap program
caused me many problems in the past. some contacts names doesnt show up!!
Hi everyone,
This is an official member of the Viber R&D Team. I'm here to provide direct support.
About the Titanium backup issue - please note that Titanium is a third-party application that does not officially link to Viber, and so we (Viber) naturally cannot guarantee that it will smoothly work with Viber's features.
You might want to contact Titanium developers for more information and assistance
@The Prince1 -
The source of this issue could greatly vary. Please read this short page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: http://bit.ly/rRtPqk
(The instructions refer to iPhone, but are relevant to all phones nevertheless).
Viber Team said:
Hi everyone,
This is an official member of the Viber R&D Team. I'm here to provide direct support.
About the Titanium backup issue - please note that Titanium is a third-party application that does not officially link to Viber, and so we (Viber) naturally cannot guarantee that it will smoothly work with Viber's features.
You might want to contact Titanium developers for more information and assistance
@The Prince1 -
The source of this issue could greatly vary. Please read this short page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: http://bit.ly/rRtPqk
(The instructions refer to iPhone, but are relevant to all phones nevertheless).
Click to expand...
Click to collapse
Thanks for your answer! I really appreciate that Viber team are answering questions out on the forums cause this is not the first time I see you around. I can really notice a presence of you guys.
I will continue using Viber despite my problems(that I do not blame you for, after all Titanium backup is a third-party application) with it.
On topic: I will look further into this, probably using SQL.
It's our pleasure to help!
If you have any more questions/suggestions for us in the future, please don't hesitate to contact me again
Viber Team said:
Hi everyone,
About the Titanium backup issue - please note that Titanium is a third-party application that does not officially link to Viber, and so we (Viber) naturally cannot guarantee that it will smoothly work with Viber's features.
You might want to contact Titanium developers for more information and assistance
Click to expand...
Click to collapse
All what TB does is to backup the data folder "as it is", it has nothing to do with Viber or know how viber works, and nobody should contact TB team because the restore of Viber app doesn't work, mainly because the issue here is Viber itself. also because from the 100's of apps I backup with TB, only Viber suffer from this issue.
what frankoid described is the real issue, so the solution should be that Viber finds a different way of connecting its contacts with the Android Contacts.
anyway, thanks for the response.
@mcbyte_it -
You are right - technologically, it is not an impossible task to implement the options you mentioned into our app. However, please bear in mind that you are not the only user who requests features from us among our millions of users worldwide.
Aside from that, we also have other projects running in our company, like Viber on whole new platforms, for example.
All of the above doesn't mean we neglect our users' requests. We invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality
You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature
I may have solved this problem..
I backed up my contacts using titanium backup.. But all of my contacts are synced in Google. Then, I restored it in titanium backup, contacts are not appearing.. Login to Google contacts synced then when I accessed Viber. Names are not mixed up!!
Anyway, Viber should have put an export and import function. I hope this will be implemented on the future
Sent from my GT-I9300 using Tapatalk 2
I have found an easier way of doing this than going thru this finding and updating.
I had the same issue, I deleted the vibers copy of contacts stored in this db /data/data/com.viber.voip/databases/viber_data
Once this is deleted, inside viber > contacts, all contacts are gone, now press menu and select update contacts.
All contacts are back and mapped correctly to conversations.
ashokjp said:
I have found an easier way of doing this than going thru this finding and updating.
I had the same issue, I deleted the vibers copy of contacts stored in this db /data/data/com.viber.voip/databases/viber_data
Once this is deleted, inside viber > contacts, all contacts are gone, now press menu and select update contacts.
All contacts are back and mapped correctly to conversations.
Click to expand...
Click to collapse
Great. This is handy, only thing that I hate is I need to root my phone just to restore my viber messages
Sent from my LT29i using Tapatalk 2
Well this buy happens only for root users and so the solution requiring root would be normal.
I mean titanium backup and restore of data directly, is possible only for root users, so this bug arises and you can fix this easily by deleting that DB and refreshing contacts
ashokjp said:
I have found an easier way of doing this than going thru this finding and updating.
I had the same issue, I deleted the vibers copy of contacts stored in this db /data/data/com.viber.voip/databases/viber_data
Once this is deleted, inside viber > contacts, all contacts are gone, now press menu and select update contacts.
All contacts are back and mapped correctly to conversations.
Click to expand...
Click to collapse
I don't know why but it doesn't work for me. I'm able to see only one contact and no names in messages that I restored from viber_messages.
boeing94 said:
After recovering viber + data with titanium backup every time I have updated my rom, it suddenly started to mix up the names in all the conversations a couple of months ago.
My fathers name is on me and my sisters conversation and my father is named some random name from my contact list that does not have viber, but still it shows an image of him.
Everytime I recover viber the names are different. I wonder what my dad is going to be named now?
This has been driving me crazy as I have sent a message to wrong person thinking I sent it to the right several times.
What to do? I don't want to remove viber completely with all it´s data because I have conversations that I want to keep.
Click to expand...
Click to collapse
Just clear app data, set up your number on viber again,and all contacts should show up with their actual name.
ashokjp said:
I have found an easier way of doing this than going thru this finding and updating.
I had the same issue, I deleted the vibers copy of contacts stored in this db /data/data/com.viber.voip/databases/viber_data
Once this is deleted, inside viber > contacts, all contacts are gone, now press menu and select update contacts.
All contacts are back and mapped correctly to conversations.
Click to expand...
Click to collapse
First of thanks (again!)
I can confirm this still works, worked for me anyways!
Only difference is before I got to press 'update contatcs'.... Viber updated them automatically on launch and problem solved
My problem was wrong contacts for existing messages, I do as many others use TB to backup app+data.
Cheers!
nerdo said:
First of thanks (again!)
I can confirm this still works, worked for me anyways!
Only difference is before I got to press 'update contatcs'.... Viber updated them automatically on launch and problem solved
My problem was wrong contacts for existing messages, I do as many others use TB to backup app+data.
Cheers!
Click to expand...
Click to collapse
There is a-lot easier way to fix this problem.
Open People app (the phone's contact manager) and edit broken contact:
1- Delete end number of mobile number and save the contact.
2- Open Viber then hit back.
3- Again edit broken contact and add deleted number at end of mobile number.
4- Open Viber you'll see broken contact-thread is fixed
This will work for non-root users too.
Hi,
We are excited and proud to announce that we have just released a major new update to our mobile application: Viber 4.0!
What's new in the new version?
- Choose from over 1,000 stickers in the brand new Sticker Market. The Sticker Market features endless possibilities for brightening up your conversations. Download themed sticker packages and enjoy the party!
- Push-to-talk voice messaging. Send messages instantly with the new push-to-talk feature that streams your voice message as you record it.
- (Android only) Supported tablet compatibility. Viber is now fully compatible with your tablet device(s). Enjoy quality conversations, wherever is most comfortable for you!
- Group capacity increased to 100 members. Whether you want to share with your nearest and dearest or just send a message to a large group of people, Viber groups let you get in touch with even more people, all in one place.
- Beautiful conversation backgrounds in the new background gallery. Choose elegant backgrounds to decorate your conversations from our new collection, designed by our very own Viber artists.
- Forward messages to your groups. Sharing is caring. The popular feature for contacts is now also available for all groups!
As usual, we will be right here to receive your thoughts and feedback. If anyone encounters any problems or would like to share their experiences from our new update, please don't hesitate to contact us.
Best regards,
the Viber Team.
nDman.sk said:
There is a-lot easier way to fix this problem.
Open People app (the phone's contact manager) and edit broken contact:
1- Delete end number of mobile number and save the contact.
2- Open Viber then hit back.
3- Again edit broken contact and add deleted number at end of mobile number.
4- Open Viber you'll see broken contact-thread is fixed
This will work for non-root users too.
Click to expand...
Click to collapse
Thanks, this worked perfectly for me :good:
Sorry for digging up and old thread but I can confirm that this is still and issue with the current versions of Viber on at least 3 separate phones that I've used.
I just fixed some rogue contact lists the other night - for some reason using Viber it merges different contacts together.

[Q] Whatsapp/Viber account from lost phone to new one?

Hi Guys
This is a wierd issue. My daughter is travelling in South America. She has, to all intents and purposes, lost her iPhone 3 or 4 and has bought a new Samsung Galaxy S4. With her new phone she had to buy a sim card. Her only means of contact with us is via Whatsapp and Viber. Since she has a new number and the two apps work off the old phone number is there any way to restore her old accounts to her new phone?
Appreciate some help
Brian
BrianGM said:
Hi Guys
This is a wierd issue. My daughter is travelling in South America. She has, to all intents and purposes, lost her iPhone 3 or 4 and has bought a new Samsung Galaxy S4. With her new phone she had to buy a sim card. Her only means of contact with us is via Whatsapp and Viber. Since she has a new number and the two apps work off the old phone number is there any way to restore her old accounts to her new phone?
Appreciate some help
Brian
Click to expand...
Click to collapse
Hello,
As for Viber, she can simply reinstall it on her new device with the new sim, restoring previous account is not available.
Good luck!
So you are not talking about the messaging history to restore. But the app itself. In that case, I would say try to port the old phone number either to the new galaxy s4 or to a second device. After you get the number ported than its easy to intercept the whatsapp SMS verification code.
For the future, I recommend using a Google voice number to register with these apps. That way, you always have access to the number to verify. Of course you'll than have to deal with two numbers.. one is the real cell phone and the other for whatsapp and other apps.

Whatsapp Web after transitioning to new phone

Hi I posted the same message to Whatsapp support but I think that this forum might provide a faster and better answer.
I suffered a broken phone and set up Whatsapp on a new phone a few days later. I set up Whatsapp fresh on the new phone without restoring a backup. In the few days before the new phone arrived I used Whatsapp web to communicate (the new version that doesn't require a phone to be online). Now after setting up Whatsapp on the new phone, when visiting the Whatsapp web site, it shows the unpaired/unconnected state with the barcode. Is it possible to extract the messages previously stored in Whatsapp web or did it throw away all data the moment it realized a new phone account was set up?
Also, I'm a (non-Android) dev, so this is also interesting to me from a technical perspective. Does Whatsapp web store messages in local storage or only the encryption keys (and the encrypted messages stay on the server)?
Thanks

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