Can I recover my data? "System software not authorized by Verizon" - Verizon Samsung Galaxy S III

So I guess i followed an outdated tutorial! My phone ever since the ota update months ago destroyed my battery life felt sluggish and constant reboots. Today i followed a tutorial to install rom manager to install clockwork mod recovery so I can delete dalvik cache. On reboot i get "System software not authorized by Verizon Wireless has been found on your phone.”
So now after I realized that the bootloader is locked,
1) Is there a way I can get my phone to work again.
2) But MOST importantly, did I completely screw up and lost any of my pictures saved on the phone?
I'm posting here because everything I look up online is either outdated or I am afraid to break things more. So I would like someone to help me.
Thanks.
P.S. Im pretty sure I had the newest OTA which is 4.4 i think. And the phone was Rooted with towelroot. I can also boot into downloading mode.
Update: Ok so I pressed down + home + power to download mode but this time I pressed Down to cancel and the phone booted to my homescreen. I'm kind of scared to never ever restart my phone. Is my data safe? why booting this way work?
Thank you.

kongol said:
So I guess i followed an outdated tutorial! My phone ever since the ota update months ago destroyed my battery life felt sluggish and constant reboots. Today i followed a tutorial to install rom manager to install clockwork mod recovery so I can delete dalvik cache. On reboot i get "System software not authorized by Verizon Wireless has been found on your phone.”
So now after I realized that the bootloader is locked,
1) Is there a way I can get my phone to work again.
2) But MOST importantly, did I completely screw up and lost any of my pictures saved on the phone?
I'm posting here because everything I look up online is either outdated or I am afraid to break things more. So I would like someone to help me.
Thanks.
P.S. Im pretty sure I had the newest OTA which is 4.4 i think. And the phone was Rooted with towelroot. I can also boot into downloading mode.
Update: Ok so I pressed down + home + power to download mode but this time I pressed Down to cancel and the phone booted to my homescreen. I'm kind of scared to never ever restart my phone. Is my data safe? why booting this way work?
Thank you.
Click to expand...
Click to collapse
On the newest kk OTA you can't run a custom recovery other than safestrap. Unsure if your data is safe at this point since you've created a soft brick
Sent from my Nexus 5

well I don't think this is a soft brick since now I can boot like normal. If I shut off the phone and restart it it boots fine. The only thing now is if i press home +power +up i get that message. So not sure how to delete the recovery and undo what i did.

kongol said:
well I don't think this is a soft brick since now I can boot like normal. If I shut off the phone and restart it it boots fine. The only thing now is if i press home +power +up i get that message. So not sure how to delete the recovery and undo what i did.
Click to expand...
Click to collapse
You will have to Odin back to stock that's basically your only choice. And if it was a hard brick your phone wouldn't work at all
Sent from my Nexus 5

Thanks bro. I'll leave it like this until I have time to do a backup. I need a new phone anyways because of the battery drain. Is there a method or app you recommend to do a back up

kongol said:
Thanks bro. I'll leave it like this until I have time to do a backup. I need a new phone anyways because of the battery drain. Is there a method or app you recommend to do a back up
Click to expand...
Click to collapse
If you can get into recovery and make a backup it's worth a shot. And yea I understand what you mean about battery drain. I love my S3 and I will probably never get rid of it. Try to get into recovery if you can and if not we will go from there
Sent from my Nexus 5

Related

[Q] Stuck at the reboot screen

I rebooted my phone, and my screen is at the LG screen with a blue line loading... it's been going on for a few minutes.
I have tried pulling the battery but it does the same thing when I put it back in.
Can someone help me with that?
might be time for a factory reset. are you rooted? clockwork mod flashed?
Yes I had rooted the phone, and backed it up, I'm not sure why this isn't rebooting now
can you get into recovery with vol. down and power? just asking if you have. don't do it.
No i cannot, doesn't do anything on my phone
holding vol. down and power for 10 seconds will do a factory reset on a normal phone. if you flashed recovery from rom manager, you might not get to recovery with this button process. and it might factory reset. that's why i asked earlier why you are rooting your phone without reading up and knowing the dangers.
Right, but I did everything that was written down.
I'm doing that process, and I did do a backup recovery. So am I screwed now? Speaking to a t-mobile representative and they're telling me I can exchange it with the buyer's remorse.
Mikeglongo said:
Right, but I did everything that was written down.
I'm doing that process, and I did do a backup recovery. So am I screwed now? Speaking to a t-mobile representative and they're telling me I can exchange it with the buyer's remorse.
Click to expand...
Click to collapse
you say you're doing that process but don't want to explain what's happening when doing so? how can i help you if i don't know what's going on?
so now, you rooted it, don't know how to fix it, and you're going to return it like that? you are aware the warranty is voided and if they look into it. they can send it back to you as is?
Dude, I'm thanking you for helping me, I'm worried about my phone that's all.
I explained to you that I rooted the phone easily, superoneclick, and then I created a back-up that's all I did, and then when I rebooted my phone, it got stuck on the LG screen with the blue line.
Mikeglongo said:
Dude, I'm thanking you for helping me, I'm worried about my phone that's all.
I explained to you that I rooted the phone easily, superoneclick, and then I created a back-up that's all I did, and then when I rebooted my phone, it got stuck on the LG screen with the blue line.
Click to expand...
Click to collapse
how did you create a backup? WITH WHAT PROGRAM?
With ROM Manager, sorry I'm new to this stuff and am just reading instructions.
and did you install clockwork recovery through rom manager? after you clicked "backup current rom", did it take you to recovery and show you that it's backing up?
Yes it did exactly that!
are you holding vol. down and power at the same time for at least 10 seconds? wait 15 if you have to.
Yes, I did that.
A little trash can looking symbol and the Android thing came up and was loading, and then it went straight back to LG and the blue loading line.
and did you install clockwork recovery through rom manager?
Yes, I'm 100% sure I did
Mikeglongo said:
Yes, I did that.
A little trash can looking symbol and the Android thing came up and was loading, and then it went straight back to LG and the blue loading line.
Click to expand...
Click to collapse
because you flashed cwm through rom manager you are not able to boot to recovery. there is another method that will allow you to do so. search for nvflash
Search for nvflash through my computer? Because I can't get on my phone at all.

[Q] G2x stuck at LG logo/cannot access recovery

Hey all
Before anyone mentions that i should be searching around more, i would like to say that i've been on multiple threads and they all state the same thing (use NVflash to flash CWM and then boot into CWM but the solution did not work for me past flashing CWM and then trying to access recovery after) and i wasn't able to find one that had a similar problem as mine.
I have CWM flashed through NVflash and was running CM7.1 RC1. I took a screenshot with the 'shootme' app and proceeded to look at the gallery to make sure it came out okay. The gallery crashed and i was sent to the home screen. I swiped to a different homescreen when my phone froze halfway through the transition to the next screen. No combination of buttons/long presses were able to get me out of it so i went ahead and did a battery pull. So my dilemma is that now i'm stuck at the LG boot logo with no blue status bar under it. It freezes there and will not do anything every time i boot up. volume down+power does not give me access to recovery nor does any other button combo get me past the LG boot logo.
Are there any other methods i might be able to use like ADB or what not to get myself out of this situation? or at least into recovery? Any comments or suggestions would be greatly appreciated as i've been searching for hours with little help and my eyes are starting to get strained.
hmmm.. I know it's a simple question, but I gotta ask.. are you holding the pwr and volume down button long enough? you have to keep holding it even after you see the LG screen.. Keep holding until you see the 2nd screen?
If so.. do the nvflash again? Edit: Not sure if I would do this without getting further guidance tho..
schmit said:
hmmm.. I know it's a simple question, but I gotta ask.. are you holding the pwr and volume down button long enough? you have to keep holding it even after you see the LG screen.. Keep holding until you see the 2nd screen?
Click to expand...
Click to collapse
This. I remember when I boot looped my phone I had the problem of letting go of the volume key too early, you need to hold down volume and power from a totally powered off phone until recovery actually starts and you see the green "android" logo of CWM.
Try re-flashing CWM, NVFlash CAN fail. There is literally nothing you can do within the OS that will prevent recovery from working. Either you did something wrong somewhere along the recovery process or you discovered an entirely new problem with the phone. I'm going to hazard a guess and say it's the former.
Thanks for the response guys. I wish that it was the case of not holding the buttons long enough. I have tried numerous times with the buttons held down for a long period of time. I even held the combo down for almost 5 minutes a few times.
Every time i try to boot up, it won't go past the LG boot screen so i would pull the battery out and go through flashing CWM through NVflash again. I'm sure I'm not missing anything because everything goes through and gets sent to the phone successfully.
I did happen to run into a thread that was closely similar to mine but his method was to just keep reflashing CWM and the stock recovery back and forth every time it failed until it turned on. I might have to try that if i cannot figure out this problem out soon. Not being able to use this phone is killing me! heh.
I just joined your club. Wow this sucks.
So apparently this is a whole new problem that's been found? Every other help thread seems to point to using NVflash or remaking the partitions due to a bad flash using an O2x based file instead of G2x.
But none of those solutions come close to doing anything. There has been some people with the same problem as me but aren't proactive at all enough to get someone's attention, so i'm guessing this problem is getting pushed to the side with people just going about getting their phones replaces/buying new ones.
I did happen to run into a thread on paulobrien/modaco's forum that had people using NVflash to get out of any sticky situation like this. It just reverts everything back to the stock factory settings but with root. We cannot use this though because he hasn't built it to be compatible with our LGP999's because everything was built for their UK LGP990's. Maybe that's a start to getting this solution fixed?
I hate to say this, bit you might have to call t mobile and get a replacement. Flash back to stock recovery and they won't know you messed with anything.
Sent from my Nexus 5g using XDA Ultimate App
Don't send back....you'll get same defacement a battery pull go into nvflah and go back stock then flash nv flash fix pArtitions
As I have mentioned before, NVflash does NOT give me access to my recovery let alone solve anything else. NVflash DOES work and does sucessfully send both CWM and the stock recovery but when I try to boot into either of them, let alone just power on normally, it simply DOES NOT go past the LG boot screen. it just hangs there doing nothing at all until I pull the battery out and do the same process over until it just hangs again.
while it is on/stuck at the LG screen, my computer does not recognize it so i cannot even try and run ADB commands. It does however, recognize it when I plug it in using the volume buttons held down when I use NVflash but there's nothing else I can do besides use NVflash obviously.
Jduhb said:
As I have mentioned before, NVflash does NOT give me access to my recovery let alone solve anything else. NVflash DOES work and does sucessfully send both CWM and the stock recovery but when I try to boot into either of them, let alone just power on normally, it simply DOES NOT go past the LG boot screen. it just hangs there doing nothing at all until I pull the battery out and do the same process over until it just hangs again.
while it is on/stuck at the LG screen, my computer does not recognize it so i cannot even try and run ADB commands. It does however, recognize it when I plug it in using the volume buttons held down when I use NVflash but there's nothing else I can do besides use NVflash obviously.
Click to expand...
Click to collapse
Did you ever find a solution to this issue? Because my phone is doing this...
I attempted to restore my phone back to the wrong backup that was from a galaxy sII (2.3.4 i think); needless to say, the restore failed. I then restarted my phone from CWM and it gets stuck at LG screen.
I have tried to NVflash back to stock; nothing. same thing reflashing back to CWM.
ideas?
have you tried this link out yet?
http://forum.xda-developers.com/showthread.php?t=1180331
same problem..... anybody find something to fix this yet?
From what I heard is that you need to remove the battery, then boot into recovery or something.
Sent from my G2X
Use smartflash for the p990 but only use the p999 ap.bin file which will put the rom and kernel back to stock p999.
Rom for recovery always fixes any soft brick back to stock 2.3.3 OTA. It's saved my phone multiple times from stuck on S/W screen to being stuck on lg logo or even the dreaded can't mount sdcard-cache errors in cwm.
Sent from my LG-P999 using xda premium
I used the following method when Clockworkmod became corrupted and was unable to mount my sd card. I had just wiped everything on my phone intending to install a new rom when the issue happened. I could not even get to the S/W upgrade screen. It saved my phone. Hope it works for you.
http://forum.xda-developers.com/showthread.php?p=17258229
jcbofkc said:
I used the following method when Clockworkmod became corrupted and was unable to mount my sd card. I had just wiped everything on my phone intending to install a new rom when the issue happened. I could not even get to the S/W upgrade screen. It saved my phone. Hope it works for you.
http://forum.xda-developers.com/showthread.php?p=17258229
Click to expand...
Click to collapse
omg thank you so much! It worked! Not only that but i was stuck on frodo 2.2.2 before which is why i was messing with my phone in the first place and now its on gingerbread. Awesome! thank you!!!!
sabotage99 said:
omg thank you so much! It worked! Not only that but i was stuck on frodo 2.2.2 before which is why i was messing with my phone in the first place and now its on gingerbread. Awesome! thank you!!!!
Click to expand...
Click to collapse
Glad for you that it worked.
Kwes1020 pointed me in the right direction last week. Be sure to give a thanks to ILUHA_89 who came up with the fix.
Amazing how people are soo lost without providing them link after link to other threads. They are soo lazy and can't follow simple directions, each time i get a new phone i go to that section on xda and soak up all the information as it usually is already there. It's just funny is all i guess.
d12unk13astard said:
Amazing how people are soo lost without providing them link after link to other threads. They are soo lazy and can't follow simple directions, each time i get a new phone i go to that section on xda and soak up all the information as it usually is already there. It's just funny is all i guess.
Click to expand...
Click to collapse
It's really not that big a deal. I was brand new to android once and asked all sorts of things.
I, like you, happen to read everything I can get my hands on. Some struggle going through all the info. I was here the day the forum opened, so I kind of remember where everything is.
Some are lazy and others just have no idea what the heck is going on and are intimidated by certain processes. I would rather help someone instead of listening to them ***** about their broken phone.

[Q] Sidekick 4G Bricked!!!!!!! odin dosent work

tried installing glorious overdose but I tried to wipe data, and it stayed there for about 10min so i pulled out the battery. i tried a second time but without wiping data (i didnt know WTH i was thinking) so it rebooted and was stuck at boot screen saying create new partition and system not avaliable (sumthing like that) so i decided to try odin so i can go back to stock firmware and it finished and now it stays at the bootscreen blinking i tried recovery im stuck.
before you odin, reinstall the phones drivers on your pc. connect the phone to the pc without the battery, hold the volume down button and the trackpad and reinsert the battery. when you odin, make sure only auto reboot is checked, and put the pit file in the pit slot and the tar file in the pda slot. if you use kies to update firmware, reinstall drivers again before updating.
You may need to check "Re-Partition" in Odin.
shouldnt need to repart, in fact it may be a bad idea. every time i odined and accidentally had repart checked, it screwed something up. most recently the stock messaging app didnt work after odin. i have since switched to go sms, but still made sure i had a clean firmware install. i would try odin without repartitioning first and see how that goes. if something is wrong, you can always odin again. the first time i tried to flash a rom i bricked because i flashed cwm through rom manager. the thread where i found the odin file said make sure only auto reboot is checked. besides, if the rom didnt flash correctly, then it didnt convert any partitions anyway.
ok i had the same problem for the first time i tried to install a custom rom, theres a way that you can fix it with out odin. follow this steps... i promise it will work.
1)boot into the red cwm voodoo lagfix recovery
2)wipe data/factory reset
3)wipe cache partion
4)after all the steps above are completed, go to apply sdcard:update.zip
the its going to take you to the regular cwm once there follow this steps...
1)install the custom you want to install, but make sure that it doesnt need special mounts and unmounts, so follow the instruction flash the rom and it should fix it
Heimdall worked perfectly when I bricked my phone.
Thank you!! ^ I was boutta cry when it was Rebooting .... Yea I guess I messed something up with odin
WolfV2 said:
Heimdall worked perfectly when I bricked my phone.
Click to expand...
Click to collapse
I tried the method above but ater reboot it stays on the T-Mobile Sidekick 4G boot screen and does nothing else. I'm hesitant and Flash Bootloader but what do you all think?
flashing bootloader in that package doesn't break it.
creid2352 said:
I tried the method above but ater reboot it stays on the T-Mobile Sidekick 4G boot screen and does nothing else. I'm hesitant and Flash Bootloader but what do you all think?
Click to expand...
Click to collapse
My advice is do whatever it takes, and besides, don't worry about breaking something that's already broken, if you know what I mean...
johnwazhere said:
Thank you!! ^ I was boutta cry when it was Rebooting .... Yea I guess I messed something up with odin
Click to expand...
Click to collapse
No problem, glad I could help
creid2352 said:
I tried the method above but ater reboot it stays on the T-Mobile Sidekick 4G boot screen and does nothing else. I'm hesitant and Flash Bootloader but what do you all think?
Click to expand...
Click to collapse
This is my current problem as well, except I have tried checking flash bootloader and have also tried Odin, but all to no avail. Can anyone help me? This is my situation:
I've had my sidekick for about a year now and have gone through the typical problems of a sidekick user. Then yesterday, my sidekick's alarm woke me as normal, but I was unable to turn it off because my touch screen wasn't working. So i battery pulled, restarted, and noticed that the screen stayed on the "T-Mobile Sidekick 4g SAMSUNG" start up screen and did not budge. I tried battery draining, more battery pulling, and nothing worked. So i did a lot of research on here and other websites and decided to use Odin. After initial problems of a newbie, I eventually figured it out and got it to RESET and PASS, but the subsequent reboot only caused my phone to be stuck in the same Sidekick start up screen it has been getting stuck in. Similarly, after many tries, Heimdall has done the same for me. Sorry if that was a long read (also, I hope its cool that i bumped this thread with my own problems), but is there anything else i can do? I'd really like to use my phone again..
I've been working for hours trying to figure out how to fix it, and I just don't know. The end result is always just the freezing at the t-mobile start up screen..Also, since i forgot to mention, I can only get into download mode with the volume down+trackball method because otherwise it would just go to the regular start up screen and freeze. I don't know if that means anything, but yeah.
Have you used heimdall yet? I bricked my SK4G the other day when flashing a rom and heimdall put it back to stock within 5 minutes of me bricking it.
Thank you for replying. Unfortunately yes, I did. With flash bootloader unchecked and checked. It says it disconnects after everything is done and it restarts, only to become frozen at the start screen again =/. I don't know if there is some silly detail that im missing that makes the flash rather than just restart, but all i can manage to make it do is restart.
Sigh. Guess im going phone shopping.
How did u get the phone in dl. Mode
Sent from my SGH-T839 using XDA
I had to plug the phone into my computer without the battery, hold volume and the track ball, then pop the battery in. Any other attempts would simply start it up/freeze it.
Ok did u have heimdall started first?
Sent from my SGH-T839 using XDA
And what rom did u last have?
Sent from my SGH-T839 using XDA
I'm not entirely sure if I had it started first, so I'll try it that way now. And the last ROM that I had? Honestly not really sure what that means =p, but i've never flashed one and I had the most recent sidekick update installed (though it is possible that I had done a factory reset at some point to fix an error).
---------- Post added at 01:04 PM ---------- Previous post was at 12:45 PM ----------
Just tried it. Without flashing bootloaders, it finishes and restarts to my frozen start up screen as normal. However, when i flash bootloaders, it gets to "uploading pit", but the upload fails and it reboots my phone. But this time, it reboots into download mode. A welcome change from my start up screen. Maybe there's hope.

[Q] Bricked Phone, and T-Mobile Replacement policy

I was running CM 10 and tried to flash the stock ROM. I flashed it fine (no errors in CWM, I also did clear the cache, dalvik, wiped system) after that I pressed reboot and nothing happened no Samsung just a black screen. I waited for around 10 minutes and then finally took out the battery. After that the phone wouldn't boot, recovery or download wouldn't work either. I tried everything I could and figured it's hard bricked. So if you have any suggestions on this they will be greatly appreciated. I still have my T-Mobile warranty, and the question I have is would they accept a phone that is rooted, but won't even boot so basically there is no way of finding out if it's rooted or not?
aanonymoushuman said:
I was running CM 10 and tried to flash the stock ROM. I flashed it fine (no errors in CWM, I also did clear the cache, dalvik, wiped system) after that I pressed reboot and nothing happened no Samsung just a black screen. I waited for around 10 minutes and then finally took out the battery. After that the phone wouldn't boot, recovery or download wouldn't work either. I tried everything I could and figured it's hard bricked. So if you have any suggestions on this they will be greatly appreciated. I still have my T-Mobile warranty, and the question I have is would they accept a phone that is rooted, but won't even boot so basically there is no way of finding out if it's rooted or not?
Click to expand...
Click to collapse
First error was you wiped system before reboot so there was nothing there to boot into... Leave the battery out for a bit then insert and boot into recovery.. reflash rom and this time only wipe cache and dalvik not system.. reboot.. Also how charged was the battery? maybe it is almost dead and needs charging!
Racing19969 said:
First error was you wiped system before reboot so there was nothing there to boot into... Leave the battery out for a bit then insert and boot into recovery.. reflash rom and this time only wipe cache and dalvik not system.. reboot.. Also how charged was the battery? maybe it is almost dead and needs charging!
Click to expand...
Click to collapse
I cant boot into anything at all... And the baterry was fine it was maybe at 60% when I flashed
aanonymoushuman said:
I cant boot into anything at all... And the baterry was fine it was maybe at 60% when I flashed
Click to expand...
Click to collapse
what rom were you flashing when this happened?? if it was a stock rom you should have been using odin.. unless it was one of the stock CWM flashable roms... if you can't get it going send me a pm.. I do JTAG repair
aanonymoushuman said:
I was running CM 10 and tried to flash the stock ROM. I flashed it fine (no errors in CWM, I also did clear the cache, dalvik, wiped system) after that I pressed reboot and nothing happened no Samsung just a black screen. I waited for around 10 minutes and then finally took out the battery. After that the phone wouldn't boot, recovery or download wouldn't work either. I tried everything I could and figured it's hard bricked. So if you have any suggestions on this they will be greatly appreciated. I still have my T-Mobile warranty, and the question I have is would they accept a phone that is rooted, but won't even boot so basically there is no way of finding out if it's rooted or not?
Click to expand...
Click to collapse
Wait... you wiped system after flashing stock...? That wiped the stock rom That's why nothing booted after the reboot.
I don't know why you can't get into download mode... When you plug in a usb when the battery is out does the phone vibrate? If not, try another usb cable. If that fails then you do have a hardware issue. If the phone vibrates hold vol + and vol - and power and reinsert battery-you should get download mode.
AFAIK, they (T-Mo) put the phone in download mode and check the flash counter. If it says anything other than "no" they will not accept it. Any odin flash adds to the flash counter.
anactoraaron said:
Wait... you wiped system after flashing stock...? That wiped the stock rom That's why nothing booted after the reboot.
I don't know why you can't get into download mode... When you plug in a usb when the battery is out does the phone vibrate? If not, try another usb cable. If that fails then you do have a hardware issue. If the phone vibrates hold vol + and vol - and power and reinsert battery-you should get download mode.
AFAIK, they (T-Mo) put the phone in download mode and check the flash counter. If it says anything other than "no" they will not accept it. Any odin flash adds to the flash counter.
Click to expand...
Click to collapse
As said before it's a brick, no screen, no vibration nothing. And I don't think T-Mo can even get to the phone unless they jtag it or something, which they will most likely not do as it will cause discomfort and timeloss to the customers (ME)
aanonymoushuman said:
As said before it's a brick, no screen, no vibration nothing. And I don't think T-Mo can even get to the phone unless they jtag it or something, which they will most likely not do as it will cause discomfort and timeloss to the customers (ME)
Click to expand...
Click to collapse
Well I doubt they can do that at the store (I don't have any confidence in the salespeople's tech ability there lol), so if you are under warranty just tell them that when you unplugged it this morning it was like that :laugh:
If it doesn't vibrate when plugged in and no battery installed then it sounds like a hard brick.
I think they do the manufacturer warranty as an exchange on the spot, so even if they do figure it out eventually you should be good.
But it would suck if they can get it into download mode at the store... better try numerous usb ports (even switch computers to be sure!) and cables to be sure Also wouldn't hurt to leave the battery out overnight and try again. If they get it in download mode... well two things. One they won't ever honor any warranty on the phone anymore (and they will give the phone back to you), but two... if they can get it in download mode have them leave it like that and rush back home - and then you're back in business
Kind of a win-win...
anactoraaron said:
Well I doubt they can do that at the store (I don't have any confidence in the salespeople's tech ability there lol), so if you are under warranty just tell them that when you unplugged it this morning it was like that :laugh:
If it doesn't vibrate when plugged in and no battery installed then it sounds like a hard brick.
I think they do the manufacturer warranty as an exchange on the spot, so even if they do figure it out eventually you should be good.
But it would suck if they can get it into download mode at the store... better try numerous usb ports (even switch computers to be sure!) and cables to be sure Also wouldn't hurt to leave the battery out overnight and try again. If they get it in download mode... well two things. One they won't ever honor any warranty on the phone anymore (and they will give the phone back to you), but two... if they can get it in download mode have them leave it like that and rush back home - and then you're back in business
Kind of a win-win...
Click to expand...
Click to collapse
I got a replacement going from T-Mobile, they just sent out the new phone today, but I'm confused do I send them my broken one right now? or wait till the new one comes?
They should have explained everything on the phone, they will send you a box to return it in . And if they find out that it has been rooted and modded , you could be charged the full price for the phone. Every time I sent the phone back I've always read it back to stock if yours was bricked hopefully they won't notice
Sent from my SAMSUNG-SGH-T769 using xda app-developers app

Power button broken, Unable to reset phone to return to verizon

Help!
My power button recently started giving me problems. It acts like it is stuck down. Any time I shut down the phone or pull the battery it automatically turned back on when the battery is inserted.
I have to return it for a warranty replacement to verizon and tried to enter custom recovery to backup/wipe but when I do this it just gets stuck in a boot loop because of the power button. Luckily I entered the fastbook/odin recovery and it cleared the bootloop and let me boot back into the phone.
My question is, how am I going to wipe my phone to return it to verizon (i am rooted/unlcoked) if I cannot access any kind of recovery? I also do not want to return this phone with any of my personal data on it.
Someone please help!
What happens when you boot into Download mode? Does it stay in download mode? Cuz you could just Odin flash a stock tar that wipes /sdcard and you'll be good as new to return to Verizon.
Sent from my SCH-I535 using Tapatalk 4
SlimSnoopOS said:
What happens when you boot into Download mode? Does it stay in download mode? Cuz you could just Odin flash a stock tar that wipes /sdcard and you'll be good as new to return to Verizon.
Sent from my SCH-I535 using Tapatalk 4
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When I enter download mode (couldnt think of the name so i said odin/fastboot) it just reboots. The screen for download mode pops up then it reboots and if i dont hold down the buttons to enter download mode again it will boot like normal.
pickle3782 said:
When I enter download mode (couldnt think of the name so i said odin/fastboot) it just reboots. The screen for download mode pops up then it reboots and if i dont hold down the buttons to enter download mode again it will boot like normal.
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The only thing I can suggest is Mobile Odin (in the Play Store). Download a stock tar that wipes /sdcard and see if it will take it.
SlimSnoopOS said:
The only thing I can suggest is Mobile Odin (in the Play Store). Download a stock tar that wipes /sdcard and see if it will take it.
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Does mobile ODIN use its own recovery? I tried using TWRP Manager to do a backup, when it rebooted into recovery I got stuck in a boot loop. I am thinking if mobile odin somehow uses its own recovery or something that it might work. I will give it a try when i get home. Thanks.
I started having the same exact issue this weekend and am also currently waiting on a warranty replacement. However, I was able to get my phone to start working again after letting it set for a day, then apparently jamming the power button hard enough to make it work again. You might try that-- I know its not a very scientific or surefire way to make it work but who knows.
I'm also interested to see how many people have/have had/will have this problem.
blow into your power button. it might blow dust or wahtever is causing this to be moved out of the way.
Same thing has just happened to me. Also coincides with the camera not working at all. I took the phone apart, blew it down with compressed air and still a flaky power button with no camera. WTF is going on?
McLarenF17500 said:
I started having the same exact issue this weekend and am also currently waiting on a warranty replacement. However, I was able to get my phone to start working again after letting it set for a day, then apparently jamming the power button hard enough to make it work again. You might try that-- I know its not a very scientific or surefire way to make it work but who knows.
I'm also interested to see how many people have/have had/will have this problem.
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How did you get your warranty replacement? Did you just call and they did some troubleshooting them said they would mail one to you?
I called and they wanted me to do a factory reset which i was not ready to do, then later found out i cant do.
How are you going to factory reset the phone if the power button is broken?
pickle3782 said:
How did you get your warranty replacement? Did you just call and they did some troubleshooting them said they would mail one to you?
I called and they wanted me to do a factory reset which i was not ready to do, then later found out i cant do.
How are you going to factory reset the phone if the power button is broken?
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I took my phone in to Verizon on Saturday, and had a sales rep look at it and he then filled out the form to send me a replacement. My actual reason for going was to see if they knew of a local cell phone repair shop because I figured they would give me a "Your phone is out of its one year warranty so we can't do anything" runaround, but they simply shipped me a new one.
I since had gotten lucky and had the power button return to a working state, and I Odin'd a stock tar file onto it... And about an hour later the power button has failed again and this time seems to be for good. So my phone is in a usable state until I get my refurb. Hopefully you can get it to work, I definitely wouldn't give up on trying to get into download mode, it seemed like it just decided to work once after repeatedly trying so you might get lucky. I wish I could be of more help but I feel your pain.

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