Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
jopomopo said:
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
Click to expand...
Click to collapse
Sorry...one stupid question: have you already tried keeping the phone completely stock (without any application and/or software or any kin dof personalisation) for a couple of week and see if the problem still exists?
It really seems to me a software problem. Very strange.
I had the same problem with my MT7-TL10 golden version. For a week or so, the network used to come and go. Then ultimately the sim was not recognized at all. I sent it to Huawei service center and they told me that the sim slot is broken and I had to pay for replacement of the board which I refused. I was sure that I didn't break it. Now I am using my phone with one sim only.
Sent from my HUAWEI MT7-TL10 using Tapatalk
tuddu said:
Sorry...one stupid question: have you already tried keeping the phone completely stock (without any application and/or software or any kin dof personalisation) for a couple of week and see if the problem still exists?
It really seems to me a software problem. Very strange.
Click to expand...
Click to collapse
Thanks for your reply,
I haven't used it only with stock apps for a week maybe a day, but first thing when it came back from service for the first time, I did not install any apps and it still lost the connection anyway...
mirchichamu said:
I had the same problem with my MT7-TL10 golden version. For a week or so, the network used to come and go. Then ultimately the sim was not recognized at all. I sent it to Huawei service center and they told me that the sim slot is broken and I had to pay for replacement of the board which I refused. I was sure that I didn't break it. Now I am using my phone with one sim only.
Sent from my HUAWEI MT7-TL10 using Tapatalk
Click to expand...
Click to collapse
I'm not sure, but isn't the sim card slot located on the circuit board??? If it is, it cannot be the problem, but I must try the second slot anyhow.
jopomopo said:
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
Click to expand...
Click to collapse
Man why everybody blames PHONE first??? like not trusting !
To fix this problem is to go to networks and u have to restore your apn to default it like refreshes then you can either just turn off data and then on and restart phone
Simona Simmy said:
Man why everybody blames PHONE first??? like not trusting !
To fix this problem is to go to networks and u have to restore your apn to default it like refreshes then you can either just turn off data and then on and restart phone
Click to expand...
Click to collapse
Did not work.
jopomopo said:
Did not work.
Click to expand...
Click to collapse
Reset/Restore phone (backup first)
Simona Simmy said:
Reset/Restore phone (backup first)
Click to expand...
Click to collapse
Does not work, same problem after a numerous resettings. If I may add, I've have couple of other phones of which this problem does not occur.
In same place and conditions these phones work just fine not losing the data connection. Sure, if 4g is not available they use 3g, but never ever will the connection break off.
jopomopo said:
Does not work, same problem after a numerous resettings. If I may add, I've have couple of other phones of which this problem does not occur.
In same place and conditions these phones work just fine not losing the data connection. Sure, if 4g is not available they use 3g, but never ever will the connection break off.
Click to expand...
Click to collapse
faulty 4G module tuner.. phone ... replacement needed...
change preferred network
Go to settings and -->mobile networks-->>preferred network and select "WCDMA only"..
It will fix your problem..
There is no such option in my phone settings, only the option to choose automatic 4g3g2g or automatic 3g2g or 2g, 3g only and 2g only. As previously stated no data loss nor connectivity issues using 3g. It's bit annoying sometimes when phone loses data connection altogether although signal is very strong. Just waiting lollipop upgrade if it'd solve the problem, I doubt it but...
network operator..
I think it's network problem..please contact your network operator..4g network have connection problem from some local area signal towers..so you just put other network company SIM card in your local area..(use 4g supported SIM only)
Thanks for your advice, but I don't think that it's SIM card problem because there is no problem what so ever using my other phone SGS5.
sorry
jopomopo said:
Thanks for your advice, but I don't think that it's SIM card problem because there is no problem what so ever using my other phone SGS5.
Click to expand...
Click to collapse
Hmmm. Sorry friend..I am helpless.. anyway continue your thread here..in Xda have brilliant members..they can help you..best of luck.
Thanks, I totally missed your comment...this is turning out to be quite a puzzle. I've noticed the less battery (<60%) I've have on the phone there seems to be nothing wrong with the 4g connection. ???
To answer to myself, I was too optimistic...nothing to do with battery. It's just so weird that phone works like a charm most of time and then suddenly not. I'm confused...
Now on the newest firmware lollipop 5.1 it fixed my lte problem
same issue
I bought mate 7 a couple of days ago and I keep losing the data connection. the network gets connected and lost again.
i did everything to fix it but no luck. changed sim, restored device, modified APN and no luck.
it keeps disconnecting seems that it is a problem with the phone itself as i have read the same issue on a couple of forums..
hope it is a software issue and get fixed soon as this is annoying.
In service they replaced my phone to a new one mostly because of this problem and I can say it did not help at all. Only upgrading to lollipop will fix the problem ( tested on beta) I'm on b145 now and it does that all the time. I guess it is carrier based problem not SIM nor hardware.
Related
I just want to check in and see if any other Inspire owners are having this issue:
I have noticed that my phone occasionally drops the network connection and doesn't get it back right away. There are two different flavors of this issue that I have experienced:
1) I was walking my dogs today and the phone suddenly dropped it's connection to AT&T completely. After a few seconds, it reconnected and everything was fine. I was in an area with good coverage and the status bar showed no connection at all.
2) When home, I leave the Wifi on. Earlier today, when I tried to make a call, it simply wouldn't dial out. Then I tried to open a web page and nothing (after turning wifi off). I had to switch airplane mode on and back off to reset the connection. I also received several text messages at once, all of which had been sent hours before (as indicated by the time stamp on the message). It's almost like the phone has an issue swapping back and forth between the carrier connection and the wifi.
Is anyone else experiencing anything like this?
As an update, I noticed that when the wifi is on, there's a check mark under the H+ symbol (rather than the up/down arrows) and when I switch off Wifi, it doesn't go away. During this time, I have no cellular data. Switching airplane mode off and on doesn't seem to work. Sometimes it recovers on its own. Other times, I have to turn the wifi off and on several times.
This is annoying. It seems to be having issues doing the hand-off between Wifi and cellular data. This is really the only issue I have with the phone. Hope they roll out a fix soon.
I had the same problem. I thought it was because I had to add my own APN. (I could not switch my plan around because it was a work SIM). This caused SMS messages to not go out and an overall bad network experience on the phone. I have since returned the phone because I need a reliable network connection and the ability to send/receive SMS messages at all times. Once a fix is found I will be back. I liked the phone alot otherwise.
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
AnyMal said:
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Nope. I made it a point to have them activate it in the AT&T store with a new sim because I had read about people having issues when they transfer their SIM. I also had and iPhone 4 previously, so transferring wasn't really an option. I'm definitely on the right data plan, too.
I left the wifi off all night and it did it to me again today. The check mark shows up under the H and it loses all data connectivity. I'm not sure what is causing this, but I'd love to know if there's some kind of workaround. I have messed with a few options (like the data always on option) and haven't had any luck.
AnyMal said:
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I was using a SIM from another phone. It is the SIM card from my Work phone and I can not change the plan. It does have unlimited text and internet I just cant change it to a 4G plan. I had added the APN that is floating around here and that worked except I was having the same problem as the OP.
greyhulk said:
Nope. I made it a point to have them activate it in the AT&T store with a new sim because I had read about people having issues when they transfer their SIM. I also had and iPhone 4 previously, so transferring wasn't really an option. I'm definitely on the right data plan, too.
I left the wifi off all night and it did it to me again today. The check mark shows up under the H and it loses all data connectivity. I'm not sure what is causing this, but I'd love to know if there's some kind of workaround. I have messed with a few options (like the data always on option) and haven't had any luck.
Click to expand...
Click to collapse
It sounds like a replacement is in order.
stilger said:
I was using a SIM from another phone. It is the SIM card from my Work phone and I can not change the plan. It does have unlimited text and internet I just cant change it to a 4G plan. I had added the APN that is floating around here and that worked except I was having the same problem as the OP.
Click to expand...
Click to collapse
Like I said, my issue was very much like yours and OP's and adding cutom APN made no difference until I called AT&T and had them update IMEI on my account. Presto, all problems went away instantly. I understand that it's not an option for you, sorry
have you tried creating a new apn? try creating one using these settings.
mattbollenbach said:
have you tried creating a new apn? try creating one using these settings.
Click to expand...
Click to collapse
Just did this. Thought it might have resolved it at first, but it didn't. Basically, when I put the phone down for a while, it's like the data connection goes to sleep and doesn't wake up. When I turn the screen on, there's no mobile data. Sometimes, the dual arrows are visible under the "H", but only the up arrow is lit. Other times, the check mark (meaning no data) shows up under th "H" and stays there. Switching Airplane mode off and on will reset the connection.
I hate to say it, but the phone may have to go back. I love everything else about the phone, but this bug is too major to wait for an update or fix. What good is smartphone that doesn't get data reliably?
are you running the stock rom? i haven't been using that rom much so it may behave differently than the custom roms.
i don't think its a common bug. i would see if you can get a replacement phone.
mattbollenbach said:
are you running the stock rom? i haven't been using that rom much so it may behave differently than the custom roms.
i don't think its a common bug. i would see if you can get a replacement phone.
Click to expand...
Click to collapse
Definitely stock rom. No rooting or anything. I didn't notice this on the first day I had the phone because it was on Wifi almost all the time. I turned wifi off to test it and the issue persists. I suppose I should try resetting the phone first, though I'm not looking forward to setting it back up again. After that, I'll take it into AT&T. I'd love to keep the phone. Can't believe no one else is having this issue.
greyhulk said:
Definitely stock rom. No rooting or anything. I didn't notice this on the first day I had the phone because it was on Wifi almost all the time. I turned wifi off to test it and the issue persists. I suppose I should try resetting the phone first, though I'm not looking forward to setting it back up again. After that, I'll take it into AT&T. I'd love to keep the phone. Can't believe no one else is having this issue.
Click to expand...
Click to collapse
yeah, resetting it up is a pain. sorry, and i hope you get it fixed.
Just to say it again. I had the exact same problem as the OP. Maybe we both had a flaky phone?
Okay, turns out there's an issue with the AT&T tower closest to my house. I found out from a rep at AT&T. I haven't left home much at all this weekend, so I had no standard for comparison. I just verified it by turning the wifi off on my iPad and using 3G data. It has the same issue.
Of course, I had already done a factory reset and gone to the AT&T device support center, but at least my phone is fine.
As a side note: I love that Android restores your apps now. I always thought WebOS was awesome for doing that and that was what frustrated me most about Android, with as often as I swap phones.
Wow... Wish this was my problem. I switched back to my Palm Pre+ and my data works fine.
I have been going round and round with att on this issue. My infuse will bounce between hsdpa and umts signal every 30 seconds no matter where i am. They believed the issue was with the phone and replaced it issue still happening. Then advised that it was a network issue and opened a ticket with the "network department" who advised there were no issues in the area. They then removed and re added my data plan with the issue still occurring. Any ideas would be greatly appreciated
It's normal to be connected UMTS. You will only get HSPA when you are actively streaming data up or down.
[email protected] said:
I have been going round and round with att on this issue. My infuse will bounce between hsdpa and umts signal every 30 seconds no matter where i am. They believed the issue was with the phone and replaced it issue still happening. Then advised that it was a network issue and opened a ticket with the "network department" who advised there were no issues in the area. They then removed and re added my data plan with the issue still occurring. Any ideas would be greatly appreciated
Click to expand...
Click to collapse
Is that issue causing data connectivity issues?? On my first Infuse it would show me with 3-5 bars of signal, but when I tried accessing data on apps like the Market, Facebook, or stock Web Browser it wouldn't connect and would give me an error instead. AT&T doesn't know why that was happening. They eventually told me to exchange my phone.
It is and i get the same error it says network unavailable. This is the second "4g" phone this is occurring on
[email protected] said:
It is and i get the same error it says network unavailable. This is the second "4g" phone this is occurring on
Click to expand...
Click to collapse
Wow, I had the Atrix and that was happening to me with it as well. I don't remember if it went away after I updated the firmware on it, but I had other minor issues with it as well so I returned it and got the Infuse.
I've been trying out my 2nd Infuse and it seems that it doesn't have network connectivity issues like my prior Infuse, but I've noticed it does start acting up when I use the stock web browser. Maybe the whole issue is being caused by the browser!
I am taking mine back today it cant sit on HSPA+ for more then 30 seconds at a time and this is where a cell tower is almost next to my house and i can see it.
DVA4890 said:
I am taking mine back today it cant sit on HSPA+ for more then 30 seconds at a time and this is where a cell tower is almost next to my house and i can see it.
Click to expand...
Click to collapse
Yes exchange it, it is a bad batch Infuse definitely not an network issue
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Well that sucks, because they haven't flipped the switch in my area yet. So, I won't know if my phone has this issue till they do
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I've been streaming on Pandora for 2 or 3 hours without an issue. My network type switches between UMTS and HSDPA constantly, is that normal?
After working with tech support they feel it is an issue with the phone as it is not locking on to a tower signal. I was also informed that it not a common issue but has been seen with a few of the infuses sounds like a bad batch of phones may be floating around
[email protected] said:
After working with tech support they feel it is an issue with the phone as it is not locking on to a tower signal. I was also informed that it not a common issue but has been seen with a few of the infuses sounds like a bad batch of phones may be floating around
Click to expand...
Click to collapse
Man that sucks!! I started having network issues with my 2nd Infuse last night. Today I tried searching the Market and it just kept loading till it eventually gave me an error! I guess Best Buy has the bad batch. What sucks is that the rep at Best Buy almost gave me a hard time when I told her I wanted to exchange it due to network issues.
Spoke to AT&T again and the rep told me that the update isn't for any network issues and that she hasn't heard of any problems with the Infuse so she advised me to either get another Infuse or return it and get some other phone.
sim card problem
hi everyone...
i had unlocked my infuse. i insert my sim card. it sometimes make calls but sometimes not. sim works perfect on my vodafone 945 and samsung 5620(monte). it automaticaly shows flight mode when connection gone. i have a look at phone status it shows signal but doesn't show network provider name. please help me. what must i do?
hipo13 said:
hi everyone...
i had unlocked my infuse. i insert my sim card. it sometimes make calls but sometimes not. sim works perfect on my vodafone 945 and samsung 5620(monte). it automaticaly shows flight mode when connection gone. i have a look at phone status it shows signal but doesn't show network provider name. please help me. what must i do?
Click to expand...
Click to collapse
Did you network unlock?
slider2828 said:
Did you network unlock?
Click to expand...
Click to collapse
Yes i did. I tried an other sim card and it works. I think my sim is defective
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Farjad_ said:
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Click to expand...
Click to collapse
Not sure if that makes it defective but it happens on mine. Does it have issues loading websites?? Every once in a while when I search for something on google or enter another website my phone won't even load the site and when that happens I try an app that uses internet, Market or FB, and it won't load and finally give a connection error. AT&T doesn't know what causes it.
Farjad_ said:
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Click to expand...
Click to collapse
Congrats on getting the Infuse and moving to Android!
You're really lucky to start your Android experience with such a great device.
Switching from UMTS to HSDPA is totally normal. The battery would die very quickly if the radio had to maintain a constant HSDPA connection. The default is UMTS, and when transferring large amounts of data, the phone should automatically switch to HSDPA.
lost2030 said:
Not sure if that makes it defective but it happens on mine. Does it have issues loading websites?? Every once in a while when I search for something on google or enter another website my phone won't even load the site and when that happens I try an app that uses internet, Market or FB, and it won't load and finally give a connection error. AT&T doesn't know what causes it.
Click to expand...
Click to collapse
I haven't had that problem yet, but I've really mostly been using wifi to surf, but I guess I should stop so I can figure out if my device is defective. I'll let you know if I have any issues.
As an experiment, try downloading the app "Net Ping" from the market and set it up to ping every 3 seconds or so in the background. Now if you check your status, it should maintain a constant HSDPA connection.
Hmm...now I'm wondering just how quickly the battery will die? Time to find out.
Hello people! I am a newbie on Android, so don't expect me to know deep stuff about Android.
So, I've been using HTC Sensation for about a month now. I've been using it without problem, but suddenly on one night, hard rain strike Bangkok. Suddenly, my phone goes no signal and limited service. I thought it was some some problem, so I wait for a while in order to get the signal back. About 20 mins later, my signal bar is back, but still no Mobile Connection icon (e.g. H or 3G). The worse thing is even though my signal bar is back, I still can't make/receive any calls or sms to/from anyone. I thought it might be some problems with the towers, however, when I switch my SIM to my mom's iPhone, the signal appear to work and the connection worked without problem.
That's when I thought its the problem with the phone. But... when I went out of my area (house), signal appear to work with 3G and I can perfectly make calls or texts without problem. When I got home, No Signal once again. So now I don't really know if its the problem with the network or the phone...
This really annoys me as heck. If someone can give me advices, I will be much appreciate. Thank you very much
My phone goes from having full bars on 4g to nothing randomly me having to pop out the battery to get service again.
Tired of the same
http://forum.xda-developers.com/showthread.php?t=1098849
i decided to make the jump and my issues went away, i would have preferred to remain stock however i don't like to be branded, stuck with bloatware etc..
thank you and all of you reply this thread. I am very new to Android, so I'm not really sure about 'rooting'. So Lostcat, you have this issue? and your issue went away after you've rooted your phone? Also, if I am going to root my phone, will all my data, contact, apps, and setting gone? If yes, anyway to do easy back up?
Thanks
I was having similar issues so I sent mine off for repair (through carphone - they say they send htc phones off to the manufacturer but considering its only been a week and they have reapired it i doubt that it has been sent off) still im sort of glad it didn't go off http://www.bbc.co.uk/blogs/watchdog/2011/10/htc_phones.html - im going to get it this afternoon. will report back with findings
switfranc said:
when I went out of my area (house), signal appear to work with 3G and I can perfectly make calls or texts without problem. When I got home, No Signal once again.
Click to expand...
Click to collapse
You have answered your question yourself here.
It's clearly a problem with your local cell since that night with the hard rain, since when you go to a different area your phone works fine. Contact your network and report theres a problem with your local cell.
cheers
Are you sure? Why does he have a signal in his mum's iCrap?
f.
usual_suspect said:
You have answered your question yourself here.
It's clearly a problem with your local cell since that night with the hard rain, since when you go to a different area your phone works fine. Contact your network and report theres a problem with your local cell.
cheers
Click to expand...
Click to collapse
Sent from my GT-I9100 using XDA App
Yeah, at first I thought its the signal problem too. But when I switched SIM and put it in my mom's iPhone, it work. And I use her SIM on my phone, and it worked too! Pretty confusing eh?
Alright.... I've decided to give my phone to the HTC support to fix it after I've asked a lot of people and they said its the antennas problem. Anyway, since I phone is rooted, in order to give to support, I need to unroot it.
I know people posted a lot of steps on unrooting HTC Sensation, but I want ONE SPECIFIC SAFE and SURE steps for unrooting... Thank you
My S3 died last week so I purchased a Nexus 5 and I've had nothing but issues with it since.
In 6 days it has dropped network about 10 times and just displays 'Emergency calls only' until I reboot it. It seems to be completely random.
Twice it has done it whilst streaming over 4g from YouTube, but it has also just done it whilst dormant overnight. I woke up the other day to find 'Emergency Calls Only' despite it being fine when I went to sleep.
After searching google I can now see that this seems to be a common issue with Nexus 5.
I'm seriously considering taking it back and getting something else, although I'd love to keep it if it works properly. Does anyone know the cause of the issue or have any workarounds? As I use the phone for out of hours calls for work, I can't afford to have it drop network whilst in my pocket and me not know about it...
BurnCK said:
My S3 died last week so I purchased a Nexus 5 and I've had nothing but issues with it since.
In 6 days it has dropped network about 10 times and just displays 'Emergency calls only' until I reboot it. It seems to be completely random.
Twice it has done it whilst streaming over 4g from YouTube, but it has also just done it whilst dormant overnight. I woke up the other day to find 'Emergency Calls Only' despite it being fine when I went to sleep.
After searching google I can now see that this seems to be a common issue with Nexus 5.
I'm seriously considering taking it back and getting something else, although I'd love to keep it if it works properly. Does anyone know the cause of the issue or have any workarounds? As I use the phone for out of hours calls for work, I can't afford to have it drop network whilst in my pocket and me not know about it...
Click to expand...
Click to collapse
Update radio or android, try different radios or reinsert sim. The network drop issue has been fix in 4.4.3
GtrCraft said:
Update radio or android, try different radios or reinsert sim. The network drop issue has been fix in 4.4.3
Click to expand...
Click to collapse
Do I have to root to try different radios? Android was updated when I got the phone and it's now on 4.4.4
BurnCK said:
Do I have to root to try different radios? Android was updated when I got the phone and it's now on 4.4.4
Click to expand...
Click to collapse
You have to unlock the bootloader to try different radio's. There is a thread about it in the general section. Try to reinsert the sim first. It fixed it for me when I had the issue
GtrCraft said:
You have to unlock the bootloader to try different radio's. There is a thread about it in the general section. Try to reinsert the sim first. It fixed it for me when I had the issue
Click to expand...
Click to collapse
OK I'll try the sim first before unlocking bootloader. Thanks
BurnCK said:
OK I'll try the sim first before unlocking bootloader. Thanks
Click to expand...
Click to collapse
There is a thanks button for that [emoji6]
GtrCraft said:
There is a thanks button for that [emoji6]
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OK so I tried re-inserting the sim but still dropping network. The weird thing is that it has done 3 times in the exact same location on my way to work whilst I've been streaming. It's as if it loses 4g signal in that location but then fails to switch to 3g and instead I get left with no network connection / no bars (empty triangle). It then fails to pick up the network again until I reboot (tried re-registering on network and airplane mode on/off).
BurnCK said:
OK so I tried re-inserting the sim but still dropping network. The weird thing is that it has done 3 times in the exact same location on my way to work whilst I've been streaming. It's as if it loses 4g signal in that location but then fails to switch to 3g and instead I get left with no network connection / no bars (empty triangle). It then fails to pick up the network again until I reboot (tried re-registering on network and airplane mode on/off).
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Hmmm that sounds like an apn or carrier issue. Maybe they can help you
GtrCraft said:
Hmmm that sounds like an apn or carrier issue. Maybe they can help you
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OK so re-inserted sim and spoke to O2 who said settings are ok. However, it did it again this morning in the same location. That's 12 times in 8 days I've had the phone, 4 of those in the same location (give or take 100m).
I think I'll take the phone back before unlocking bootloader and trying a new radio, but any other suggestions before I do that ? Factory reset ?
BurnCK said:
OK so re-inserted sim and spoke to O2 who said settings are ok. However, it did it again this morning in the same location. That's 12 times in 8 days I've had the phone, 4 of those in the same location (give or take 100m).
I think I'll take the phone back before unlocking bootloader and trying a new radio, but any other suggestions before I do that ? Factory reset ?
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You have drops in the same location? Is that only with the N5 or with other phones too?
GtrCraft said:
You have drops in the same location? Is that only with the N5 or with other phones too?
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I never had it with my S3 in 2 years, using the same route into work every day. I can't remember my S3 ever dropping network once....or if it did it picked up the network again automatically. Only difference was I wasn't on LTE with that.
It's not just that location though, it's happened 8 other times in other place nowhere near. I only made note of the same location because it's where I get off the tram coming into work. This morning I wasn't streaming or anything, it was just in my pocket, but I'd installed light flow to audibly alert me when it lost connection.
BurnCK said:
I never had it with my S3 in 2 years, using the same route into work every day. I can't remember my S3 ever dropping network once....or if it did it picked up the network again automatically. Only difference was I wasn't on LTE with that.
It's not just that location though, it's happened 8 other times in other place nowhere near. I only made note of the same location because it's where I get off the tram coming into work. This morning I wasn't streaming or anything, it was just in my pocket, but I'd installed light flow to audibly alert me when it lost connection.
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Maybe set it to 3g instead of LTE, or else RMA/send the device
GtrCraft said:
Maybe set it to 3g instead of LTE, or else RMA/send the device
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Yeah I've seen suggestions about changing to 3g, but that defeats the object of me having an LTE phone and paying for 4g service. Thanks, I think I'll take the phone back. My mate has an N5 and although he said he'd experienced it in the past, he hasn't since being on 4.4.3 / 4.4.4
BurnCK said:
Yeah I've seen suggestions about changing to 3g, but that defeats the object of me having an LTE phone and paying for 4g service. Thanks, I think I'll take the phone back. My mate has an N5 and although he said he'd experienced it in the past, he hasn't since being on 4.4.3 / 4.4.4
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Definitely taking it back...just done it again whilst in work.
BurnCK said:
Definitely taking it back...just done it again whilst in work.
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OK so I've been and swapped my N5 for a new one...they also gave me a new sim. Fingers crossed !!
I guess I am too late to add anything but anyway here is what I did and may be of help. After pulling out the sim, use a pencil eraser and rub it across the contacts on the sim card. If the contacts somehow get too much oil residue from finger tips or other "impurities" on the contact, you will get incomplete contacting sometimes and it works other times. The eraser will clean those contacts up for a better dirt free connection. When I was a electronics tech in the hi tech field, I fixed many issues that were just contact problems and the eraser did the trick. I have had this same problem on my other phones (blackberries and androids) and it seemed to work.
AndroidMilos said:
I guess I am too late to add anything but anyway here is what I did and may be of help. After pulling out the sim, use a pencil eraser and rub it across the contacts on the sim card. If the contacts somehow get too much oil residue from finger tips or other "impurities" on the contact, you will get incomplete contacting sometimes and it works other times. The eraser will clean those contacts up for a better dirt free connection. When I was a electronics tech in the hi tech field, I fixed many issues that were just contact problems and the eraser did the trick. I have had this same problem on my other phones (blackberries and androids) and it seemed to work.
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Thanks. Either the new phone or the new sim seem to have fixed the issue. I've not had a network disconnect since (been 5 days now).
Hey I have had my one plus one for a little under a year and after a 2 week road trip it has stopped being able to connect and detect the Wind home network. During this road trip I was on airplane mode for the full duration of the 2 weeks with the 05Q caulkin rom installed. Once I had reached my home town of ontario I had noticed that I could only connect to wind away on my opo. When scanning manually for the WIND home network it would appear with the simcard symbol beside it but when trying to connect it would state that it was unable to connect to the network. Although randomly throughout the day it would connect without warning until I rebooted my device where it would lose connection again. I then later updated my phone to the latest OTA which is cm12.1 hoping that the problem would be fixed but to no avail. At first it was the same issue where it would show the WIND network with the sim card symbol beside it but now I am not even able to see the WIND home network and can only able to see the Wind away network. I have tried changing my APNs and have tested my sim card on my sisters opo where it works perfectly fine. I have also done a factory reset and nothing has been able to fix the issue. I would like to fix this issue and anything would be of help.
JaddNC said:
Hey I have had my one plus one for a little under a year and after a 2 week road trip it has stopped being able to connect and detect the Wind home network. During this road trip I was on airplane mode for the full duration of the 2 weeks with the 05Q caulkin rom installed. Once I had reached my home town of ontario I had noticed that I could only connect to wind away on my opo. When scanning manually for the WIND home network it would appear with the simcard symbol beside it but when trying to connect it would state that it was unable to connect to the network. Although randomly throughout the day it would connect without warning until I rebooted my device where it would lose connection again. I then later updated my phone to the latest OTA which is cm12.1 hoping that the problem would be fixed but to no avail. At first it was the same issue where it would show the WIND network with the sim card symbol beside it but now I am not even able to see the WIND home network and can only able to see the Wind away network. I have tried changing my APNs and have tested my sim card on my sisters opo where it works perfectly fine. I have also done a factory reset and nothing has been able to fix the issue. I would like to fix this issue and anything would be of help.
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I'm having the exact same issue bro, see my thread here: http://forum.xda-developers.com/oneplus-one/help/connect-to-home-network-stuck-roaming-t3197836
Unfortunately no one has replied yet.
limpexowns said:
I'm having the exact same issue bro, see my thread here: http://forum.xda-developers.com/oneplus-one/help/connect-to-home-network-stuck-roaming-t3197836
Unfortunately no one has replied yet.
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Sorry to hear you are going through the same problem. If I learn how to solve this problem I will make sure to hit you up.
JaddNC said:
Sorry to hear you are going through the same problem. If I learn how to solve this problem I will make sure to hit you up.
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Did you have any luck yet? Mine is still acting the same. I have been using my LG G2 for a while so I haven't really tried to solve the issue as I tried a lot previously as stated in my post.
Maybe you could post your solution here to help other members that may have the same problem ?
JaddNC said:
Sorry to hear you are going through the same problem. If I learn how to solve this problem I will make sure to hit you up.
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Have found found a solution yet? I have the same problem. Sim card works perfect on OnePlus X, Nexus 4, but not on OnePlus One. I get connected to Wind Away, and I've tried just about every fix including entering in everything manually.
did anyone figure out a solution? im having this problem right now
Wow... sounds like I wrote this thread - aside from minor details this is EXACTLY the problem I am having. My vacation was also two weeks and the randomly connect during daytime but loses connection once restarts sound all too familiar. After Wind store clerk did sim swap, new error msg appears and said "your sim card does not allow connection to this network", so the problem actually got worse. Eventually I had to switch carrier (to Koodo and it works).
No, I have not fixed it yet.
But I'm contemplating to try manual selection of radio band (in the *#*#4636#*#* menu), because mine is showing EURO BAND and USA BANDas choices. Tho haven't made up my mind yet because that might do much more damage than good, based on some Google research so far... frustrating.