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Hi all,
My brother has a HTC One S and has an issue with his signal not reconnecting.
When going to an area where there is no signal and then leaving that area the HOS doesn't reconnect. He has to restart his phone.
He had this issue on his first phone so got a replacement handset but the new phone has the same issue.
Anyone got any ideas on what the issue is here?
Thanks
HamsterHam
EDIT: Apologies, can this be moved to the Q&A section.
is he rooted to try different radios and roms
rather than reboot maybe just turn airplane mode on/off
maybe a new sim card
rugmankc said:
is he rooted to try different radios and roms
rather than reboot maybe just turn airplane mode on/off
maybe a new sim card
Click to expand...
Click to collapse
He isn't rooted and says it shouldn't be necessary - I have tried convincing him but I can see his point that it should work out of the box.
He has tried a new sim and airplane mode on/off.
Such a strange bug.
correct, it shouldn't be necessary. but, quicker than rebooting
i would get another phone
does your phone work ok in same area
and if you call provider in the good area while no connection they may be able to tell you if you should be connected--well I hope they can--if not ask for tech support
otherwise a third phone may be the next step
Seems like the route will be getting a new phone.
Mine connects straight away when coming out the tube station his doesn't until a restart.
Cheers for helping btw
Good Luck
My S3 died last week so I purchased a Nexus 5 and I've had nothing but issues with it since.
In 6 days it has dropped network about 10 times and just displays 'Emergency calls only' until I reboot it. It seems to be completely random.
Twice it has done it whilst streaming over 4g from YouTube, but it has also just done it whilst dormant overnight. I woke up the other day to find 'Emergency Calls Only' despite it being fine when I went to sleep.
After searching google I can now see that this seems to be a common issue with Nexus 5.
I'm seriously considering taking it back and getting something else, although I'd love to keep it if it works properly. Does anyone know the cause of the issue or have any workarounds? As I use the phone for out of hours calls for work, I can't afford to have it drop network whilst in my pocket and me not know about it...
BurnCK said:
My S3 died last week so I purchased a Nexus 5 and I've had nothing but issues with it since.
In 6 days it has dropped network about 10 times and just displays 'Emergency calls only' until I reboot it. It seems to be completely random.
Twice it has done it whilst streaming over 4g from YouTube, but it has also just done it whilst dormant overnight. I woke up the other day to find 'Emergency Calls Only' despite it being fine when I went to sleep.
After searching google I can now see that this seems to be a common issue with Nexus 5.
I'm seriously considering taking it back and getting something else, although I'd love to keep it if it works properly. Does anyone know the cause of the issue or have any workarounds? As I use the phone for out of hours calls for work, I can't afford to have it drop network whilst in my pocket and me not know about it...
Click to expand...
Click to collapse
Update radio or android, try different radios or reinsert sim. The network drop issue has been fix in 4.4.3
GtrCraft said:
Update radio or android, try different radios or reinsert sim. The network drop issue has been fix in 4.4.3
Click to expand...
Click to collapse
Do I have to root to try different radios? Android was updated when I got the phone and it's now on 4.4.4
BurnCK said:
Do I have to root to try different radios? Android was updated when I got the phone and it's now on 4.4.4
Click to expand...
Click to collapse
You have to unlock the bootloader to try different radio's. There is a thread about it in the general section. Try to reinsert the sim first. It fixed it for me when I had the issue
GtrCraft said:
You have to unlock the bootloader to try different radio's. There is a thread about it in the general section. Try to reinsert the sim first. It fixed it for me when I had the issue
Click to expand...
Click to collapse
OK I'll try the sim first before unlocking bootloader. Thanks
BurnCK said:
OK I'll try the sim first before unlocking bootloader. Thanks
Click to expand...
Click to collapse
There is a thanks button for that [emoji6]
GtrCraft said:
There is a thanks button for that [emoji6]
Click to expand...
Click to collapse
OK so I tried re-inserting the sim but still dropping network. The weird thing is that it has done 3 times in the exact same location on my way to work whilst I've been streaming. It's as if it loses 4g signal in that location but then fails to switch to 3g and instead I get left with no network connection / no bars (empty triangle). It then fails to pick up the network again until I reboot (tried re-registering on network and airplane mode on/off).
BurnCK said:
OK so I tried re-inserting the sim but still dropping network. The weird thing is that it has done 3 times in the exact same location on my way to work whilst I've been streaming. It's as if it loses 4g signal in that location but then fails to switch to 3g and instead I get left with no network connection / no bars (empty triangle). It then fails to pick up the network again until I reboot (tried re-registering on network and airplane mode on/off).
Click to expand...
Click to collapse
Hmmm that sounds like an apn or carrier issue. Maybe they can help you
GtrCraft said:
Hmmm that sounds like an apn or carrier issue. Maybe they can help you
Click to expand...
Click to collapse
OK so re-inserted sim and spoke to O2 who said settings are ok. However, it did it again this morning in the same location. That's 12 times in 8 days I've had the phone, 4 of those in the same location (give or take 100m).
I think I'll take the phone back before unlocking bootloader and trying a new radio, but any other suggestions before I do that ? Factory reset ?
BurnCK said:
OK so re-inserted sim and spoke to O2 who said settings are ok. However, it did it again this morning in the same location. That's 12 times in 8 days I've had the phone, 4 of those in the same location (give or take 100m).
I think I'll take the phone back before unlocking bootloader and trying a new radio, but any other suggestions before I do that ? Factory reset ?
Click to expand...
Click to collapse
You have drops in the same location? Is that only with the N5 or with other phones too?
GtrCraft said:
You have drops in the same location? Is that only with the N5 or with other phones too?
Click to expand...
Click to collapse
I never had it with my S3 in 2 years, using the same route into work every day. I can't remember my S3 ever dropping network once....or if it did it picked up the network again automatically. Only difference was I wasn't on LTE with that.
It's not just that location though, it's happened 8 other times in other place nowhere near. I only made note of the same location because it's where I get off the tram coming into work. This morning I wasn't streaming or anything, it was just in my pocket, but I'd installed light flow to audibly alert me when it lost connection.
BurnCK said:
I never had it with my S3 in 2 years, using the same route into work every day. I can't remember my S3 ever dropping network once....or if it did it picked up the network again automatically. Only difference was I wasn't on LTE with that.
It's not just that location though, it's happened 8 other times in other place nowhere near. I only made note of the same location because it's where I get off the tram coming into work. This morning I wasn't streaming or anything, it was just in my pocket, but I'd installed light flow to audibly alert me when it lost connection.
Click to expand...
Click to collapse
Maybe set it to 3g instead of LTE, or else RMA/send the device
GtrCraft said:
Maybe set it to 3g instead of LTE, or else RMA/send the device
Click to expand...
Click to collapse
Yeah I've seen suggestions about changing to 3g, but that defeats the object of me having an LTE phone and paying for 4g service. Thanks, I think I'll take the phone back. My mate has an N5 and although he said he'd experienced it in the past, he hasn't since being on 4.4.3 / 4.4.4
BurnCK said:
Yeah I've seen suggestions about changing to 3g, but that defeats the object of me having an LTE phone and paying for 4g service. Thanks, I think I'll take the phone back. My mate has an N5 and although he said he'd experienced it in the past, he hasn't since being on 4.4.3 / 4.4.4
Click to expand...
Click to collapse
Definitely taking it back...just done it again whilst in work.
BurnCK said:
Definitely taking it back...just done it again whilst in work.
Click to expand...
Click to collapse
OK so I've been and swapped my N5 for a new one...they also gave me a new sim. Fingers crossed !!
I guess I am too late to add anything but anyway here is what I did and may be of help. After pulling out the sim, use a pencil eraser and rub it across the contacts on the sim card. If the contacts somehow get too much oil residue from finger tips or other "impurities" on the contact, you will get incomplete contacting sometimes and it works other times. The eraser will clean those contacts up for a better dirt free connection. When I was a electronics tech in the hi tech field, I fixed many issues that were just contact problems and the eraser did the trick. I have had this same problem on my other phones (blackberries and androids) and it seemed to work.
AndroidMilos said:
I guess I am too late to add anything but anyway here is what I did and may be of help. After pulling out the sim, use a pencil eraser and rub it across the contacts on the sim card. If the contacts somehow get too much oil residue from finger tips or other "impurities" on the contact, you will get incomplete contacting sometimes and it works other times. The eraser will clean those contacts up for a better dirt free connection. When I was a electronics tech in the hi tech field, I fixed many issues that were just contact problems and the eraser did the trick. I have had this same problem on my other phones (blackberries and androids) and it seemed to work.
Click to expand...
Click to collapse
Thanks. Either the new phone or the new sim seem to have fixed the issue. I've not had a network disconnect since (been 5 days now).
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
jopomopo said:
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
Click to expand...
Click to collapse
Sorry...one stupid question: have you already tried keeping the phone completely stock (without any application and/or software or any kin dof personalisation) for a couple of week and see if the problem still exists?
It really seems to me a software problem. Very strange.
I had the same problem with my MT7-TL10 golden version. For a week or so, the network used to come and go. Then ultimately the sim was not recognized at all. I sent it to Huawei service center and they told me that the sim slot is broken and I had to pay for replacement of the board which I refused. I was sure that I didn't break it. Now I am using my phone with one sim only.
Sent from my HUAWEI MT7-TL10 using Tapatalk
tuddu said:
Sorry...one stupid question: have you already tried keeping the phone completely stock (without any application and/or software or any kin dof personalisation) for a couple of week and see if the problem still exists?
It really seems to me a software problem. Very strange.
Click to expand...
Click to collapse
Thanks for your reply,
I haven't used it only with stock apps for a week maybe a day, but first thing when it came back from service for the first time, I did not install any apps and it still lost the connection anyway...
mirchichamu said:
I had the same problem with my MT7-TL10 golden version. For a week or so, the network used to come and go. Then ultimately the sim was not recognized at all. I sent it to Huawei service center and they told me that the sim slot is broken and I had to pay for replacement of the board which I refused. I was sure that I didn't break it. Now I am using my phone with one sim only.
Sent from my HUAWEI MT7-TL10 using Tapatalk
Click to expand...
Click to collapse
I'm not sure, but isn't the sim card slot located on the circuit board??? If it is, it cannot be the problem, but I must try the second slot anyhow.
jopomopo said:
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
Click to expand...
Click to collapse
Man why everybody blames PHONE first??? like not trusting !
To fix this problem is to go to networks and u have to restore your apn to default it like refreshes then you can either just turn off data and then on and restart phone
Simona Simmy said:
Man why everybody blames PHONE first??? like not trusting !
To fix this problem is to go to networks and u have to restore your apn to default it like refreshes then you can either just turn off data and then on and restart phone
Click to expand...
Click to collapse
Did not work.
jopomopo said:
Did not work.
Click to expand...
Click to collapse
Reset/Restore phone (backup first)
Simona Simmy said:
Reset/Restore phone (backup first)
Click to expand...
Click to collapse
Does not work, same problem after a numerous resettings. If I may add, I've have couple of other phones of which this problem does not occur.
In same place and conditions these phones work just fine not losing the data connection. Sure, if 4g is not available they use 3g, but never ever will the connection break off.
jopomopo said:
Does not work, same problem after a numerous resettings. If I may add, I've have couple of other phones of which this problem does not occur.
In same place and conditions these phones work just fine not losing the data connection. Sure, if 4g is not available they use 3g, but never ever will the connection break off.
Click to expand...
Click to collapse
faulty 4G module tuner.. phone ... replacement needed...
change preferred network
Go to settings and -->mobile networks-->>preferred network and select "WCDMA only"..
It will fix your problem..
There is no such option in my phone settings, only the option to choose automatic 4g3g2g or automatic 3g2g or 2g, 3g only and 2g only. As previously stated no data loss nor connectivity issues using 3g. It's bit annoying sometimes when phone loses data connection altogether although signal is very strong. Just waiting lollipop upgrade if it'd solve the problem, I doubt it but...
network operator..
I think it's network problem..please contact your network operator..4g network have connection problem from some local area signal towers..so you just put other network company SIM card in your local area..(use 4g supported SIM only)
Thanks for your advice, but I don't think that it's SIM card problem because there is no problem what so ever using my other phone SGS5.
sorry
jopomopo said:
Thanks for your advice, but I don't think that it's SIM card problem because there is no problem what so ever using my other phone SGS5.
Click to expand...
Click to collapse
Hmmm. Sorry friend..I am helpless.. anyway continue your thread here..in Xda have brilliant members..they can help you..best of luck.
Thanks, I totally missed your comment...this is turning out to be quite a puzzle. I've noticed the less battery (<60%) I've have on the phone there seems to be nothing wrong with the 4g connection. ???
To answer to myself, I was too optimistic...nothing to do with battery. It's just so weird that phone works like a charm most of time and then suddenly not. I'm confused...
Now on the newest firmware lollipop 5.1 it fixed my lte problem
same issue
I bought mate 7 a couple of days ago and I keep losing the data connection. the network gets connected and lost again.
i did everything to fix it but no luck. changed sim, restored device, modified APN and no luck.
it keeps disconnecting seems that it is a problem with the phone itself as i have read the same issue on a couple of forums..
hope it is a software issue and get fixed soon as this is annoying.
In service they replaced my phone to a new one mostly because of this problem and I can say it did not help at all. Only upgrading to lollipop will fix the problem ( tested on beta) I'm on b145 now and it does that all the time. I guess it is carrier based problem not SIM nor hardware.
Hi I've been having some trouble with my Sony Xperia z3 and I can't seem to fix it
The phone isnt rooted or flashed it is just stock
The phone just gets no service and when try to phone someone it says 'radio off' and it says I'm in flight mode when it's not so i don't know what's going on
Also it says this in the settings -
Service state -Voice: Radio off — Data: Radio off
Mobile network type- unknown
Mobile network state unknown
Network - no service
Signal strength -0
The phone recognises the sim
I have tried the Sony companion app and running the repair, restarted the phone several times, factory reset it, and it's not the sim because i've tried the sim in several phone and it works fine. The phone is running lollipop and the sim was working completely fine up until Wednesday and I don't know what has caused this issue, any help appreciated.
joshwba said:
Hi I've been having some trouble with my Sony Xperia z3 and I can't seem to fix it
The phone isnt rooted or flashed it is just stock
The phone just gets no service and when try to phone someone it says 'radio off' and it says I'm in flight mode when it's not so i don't know what's going on
Also it says this in the settings -
Service state -Voice: Radio off — Data: Radio off
Mobile network type- unknown
Mobile network state unknown
Network - no service
Signal strength -0
The phone recognises the sim
I have tried the Sony companion app and running the repair, restarted the phone several times, factory reset it, and it's not the sim because i've tried the sim in several phone and it works fine. The phone is running lollipop and the sim was working completely fine up until Wednesday and I don't know what has caused this issue, any help appreciated
Click to expand...
Click to collapse
In about phone does it recognize "baseband version"?
electrash said:
In about phone does it recognize "baseband version"?
Click to expand...
Click to collapse
Yes it does
joshwba said:
Yes it does
Click to expand...
Click to collapse
Reading the internet i came out with few solutions:
1. Try to get new SIM if this one is little old (because in new update of lollipop sony enabled new frequency band)
2. Try to make few reboots of phone (few people reported this to work)
3. Try to turn on and off airplane mode couple of times (few people reported this to work)
4. Try to download APN and Internet settings
5. Try mannualy choose carirer in settings, if dosent work try to set to GSM only (also few of them reported this to work)
This is for now..I will update as i come on more info
Keep me update if it helped you
electrash said:
Reading the internet i came out with few solutions:
1. Try to get new SIM if this one is little old (because in new update of lollipop sony enabled new frequency band)
2. Try to make few reboots of phone (few people reported this to work)
3. Try to turn on and off airplane mode couple of times (few people reported this to work)
4. Try to download APN and Internet settings
5. Try mannualy choose carirer in settings, if dosent work try to set to GSM only (also few of them reported this to work)
This is for now..I will update as i come on more info
Keep me update if it helped you
Click to expand...
Click to collapse
1. The sim works in other z3 lollipop devices and I've tried many other sd cards
2.I've downloaded the APN and Internet settings
3.I don't have a GSM only option and It doesn't let me choose manually it just stays on a searching screen because I have no way of changing it from automatic to manual
I believe it is something to with the voice radio and data radio being off is there anyway to turn it on?
electrash said:
Reading the internet i came out with few solutions:
1. Try to get new SIM if this one is little old (because in new update of lollipop sony enabled new frequency band)
2. Try to make few reboots of phone (few people reported this to work)
3. Try to turn on and off airplane mode couple of times (few people reported this to work)
4. Try to download APN and Internet settings
5. Try mannualy choose carirer in settings, if dosent work try to set to GSM only (also few of them reported this to work)
This is for now..I will update as i come on more info
Keep me update if it helped you
Click to expand...
Click to collapse
Do you think it may be a hardware issue?
joshwba said:
Do you think it may be a hardware issue?
Click to expand...
Click to collapse
Well, there might be a loose connection between motherboard and antenna, or broken antenna.
But it's really hard to occur. I assume you didn't drop your phone.
Sent from my D6603 using XDA Free mobile app
electrash said:
Well, there might be a loose connection between motherboard and antenna, or broken antenna.
But it's really hard to occur. I assume you didn't drop your phone.
Sent from my D6603 using XDA Free mobile app
Click to expand...
Click to collapse
No I haven't dropped my phone but about a month ago my front screen corner has begun peel up because of the adhesive coming off and then the vibration stopped working so maybe something got under the screen? If it's not a hardware issue is there any way to start the voice and data radios on? Because I think they maybe the issue because when I.try to make a call it says radios off and that the phone its in airplane mode when it's not
joshwba said:
No I haven't dropped my phone but about a month ago my front screen corner has begun peel up because of the adhesive coming off and then the vibration stopped working so maybe something got under the screen? If it's not a hardware issue is there any way to start the voice and data radios on? Because I think they maybe the issue because when I.try to make a call it says radios off and that the phone its in airplane mode when it's not
Click to expand...
Click to collapse
I am experiencing the same problem as you, just hours ago it was working fine. then I changed my sim, after reboot it says no service, Same problem when I try to call it says radio off and turn off airplane mode. I dont know what to do. I tried resetting and everything but nothing seems to work... I have no idea what caused this too
CrashOverRide27 said:
I am experiencing the same problem as you, just hours ago it was working fine. then I changed my sim, after reboot it says no service, Same problem when I try to call it says radio off and turn off airplane mode. I dont know what to do. I tried resetting and everything but nothing seems to work... I have no idea what caused this too
Click to expand...
Click to collapse
Let me know if you manage to fix it
joshwba said:
Let me know if you manage to fix it
Click to expand...
Click to collapse
is it worth me sending it into sony repair center?
joshwba said:
is it worth me sending it into sony repair center?
Click to expand...
Click to collapse
it is if you have warranty
http://imgur.com/6MGSzuX
Does this mean anything to anyone ?
I have been searching for this error for more than a month. My xperia z3 got this problem when i put it on water. After that my xperia lost signal for a day or two, then it recover the signal for a week. It didnt show any problems after two weeks of use.
Then the error came back, after a reset factory, switching airplane mode and all kind of stuff, i couldnt solved the problem. I have searched that it doesnt only ocurred in xperia but in any android. The strange thing is that no one has a solution, for real no one. I sent my phone to warranty but sony didnt take care of the problem. So im trying different solutions. The next step for me is to open it and try to figure it out.
Good luck
carasd said:
I have been searching for this error for more than a month. My xperia z3 got this problem when i put it on water. After that my xperia lost signal for a day or two, then it recover the signal for a week. It didnt show any problems after two weeks of use.
Then the error came back, after a reset factory, switching airplane mode and all kind of stuff, i couldnt solved the problem. I have searched that it doesnt only ocurred in xperia but in any android. The strange thing is that no one has a solution, for real no one. I sent my phone to warranty but sony didnt take care of the problem. So im trying different solutions. The next step for me is to open it and try to figure it out.
Good luck
Click to expand...
Click to collapse
Let me know If you manage to fix this problem
No Service
I'm having the exact same issue. The issue occurred after taking a photo a few inches below water, only submerged for a few seconds with all flaps secured. When there was no cellular network connection, I turned off the phone and removed SD and SIM card and let it sit for awhile. After a few hours, I turned the phone back on and had no problems until a week later.
After restarting my phone today, I lost all cellular network connection although everything else appears to be fine.
I've tried restarting, hardware reset, new SIM card and safe boot.
I called Sony who advised factory reset which I'm about to try though I doubt it will work. My provider tried steps on their end as well. The liquid indicators are still white so I don't believe water infiltration would cause this issue but who knows.
HElp
joshwba said:
Hi I've been having some trouble with my Sony Xperia z3 and I can't seem to fix it
The phone isnt rooted or flashed it is just stock
The phone just gets no service and when try to phone someone it says 'radio off' and it says I'm in flight mode when it's not so i don't know what's going on
Also it says this in the settings -
Service state -Voice: Radio off — Data: Radio off
Mobile network type- unknown
Mobile network state unknown
Network - no service
Signal strength -0
The phone recognises the sim
I have tried the Sony companion app and running the repair, restarted the phone several times, factory reset it, and it's not the sim because i've tried the sim in several phone and it works fine. The phone is running lollipop and the sim was working completely fine up until Wednesday and I don't know what has caused this issue, any help appreciated.
Click to expand...
Click to collapse
Hi, Could you solve your problem ?, I have the same
Yep, I got that too. I used it in the water, then the service got lost, then it returned after 10-20 min, but after that it worked for two days and now, bothing, it happened again, but after a day when it was in the water. So I got no service, cool....
Sony z3 no service radio off
mario_labrie said:
Hi, Could you solve your problem ?, I have the same
Click to expand...
Click to collapse
Hi I have the same issue please help me fixing it. I took my phone to an expert and his diagnosis lead to the change of the motherboard. I hope that's not true
I have the same problem. Anyone has the solution?
---------- Post added at 10:00 AM ---------- Previous post was at 09:56 AM ----------
Pil0t0fTheSt0rm said:
I'm having the exact same issue. The issue occurred after taking a photo a few inches below water, only submerged for a few seconds with all flaps secured. When there was no cellular network connection, I turned off the phone and removed SD and SIM card and let it sit for awhile. After a few hours, I turned the phone back on and had no problems until a week later.
After restarting my phone today, I lost all cellular network connection although everything else appears to be fine.
I've tried restarting, hardware reset, new SIM card and safe boot.
I called Sony who advised factory reset which I'm about to try though I doubt it will work. My provider tried steps on their end as well. The liquid indicators are still white so I don't believe water infiltration would cause this issue but who knows.
Click to expand...
Click to collapse
Have you got the solution?
Hello from Bulgaria.Some one have had a problem with 4g network.Samsung S7 when he was lte \ 3g \ 2g after 30-40 minutes , scope disappears and receives a missed call notification.The problem gone after restart the device and after 30-40 minutes is same situation.If a phone is an 3g\2g no problems.
Sorry for my bad english.
Same here
My cousin bought an S7 Edge, but it had the same problems as listed. She then proceeded to change the phone, yet the other S7 Edge had the same problem. What could be the solution to this problem, and what caused it?
I change 3 phone 2 black and now give to me gold,for now i don't have a problem with the gold piece. Everything work fine.
Gachev said:
I change 3 phone 2 black and now give to me gold,for now i don't have a problem with the gold piece. Everything work fine.
Click to expand...
Click to collapse
We changed two gold ones, awaiting for the third. Problem seems to be persistent.
Hi!
Go to settings and find your APN-settings. Remove IPv6 and save it. Then everything should work fine.
I'm having the same problem. I'm sitting beside my friend with his ip6s+ and he's not having trouble connecting with the lte. just saying that this might not be just a network problem.
I've read about multiple people, including me having this issue, for some the APN IPv4 switch seems to work, but not for everyone. So what is this? Is it related to the phone hardware or software? Or is it a network problem? And will it be fixed? As this is starting to irritate me a bit..
Many People in my country (indonesia) is having similar problem. The signal somehow stuck in 3g. Forcing it to use LTE only using the app "4G LTE Switch) makes the signal gone, emergency only mode. Only a reboot would bring 4g back.
However it only acts up when using one specific mobile provider (telkomsel). Switching to my second sim, also by the same provider, didnt help. But if I switched to another provider, the problem doesnt happen.
Widespread issue in Germany as well. It's carrier independent. Had to exchange one unit. The new S7 Edge I got works fine so far, but has a pink hue on the display. Samsung QA! -.-
Any solutions or updates?
Solved?!
Hi,
I had the same problem in bulgaria with telenor.
Yesterday i got an update on my s7 edge to XXU1APCH and it seems to solve it.
This night it stayed connected. Normally i had the no service available in the morning.
Anybody else see the same?
heinda said:
Hi,
I had the same problem in bulgaria with telenor.
Yesterday i got an update on my s7 edge to XXU1APCH and it seems to solve it.
This night it stayed connected. Normally i had the no service available in the morning.
Anybody else see the same?
Click to expand...
Click to collapse
Havent got any updates here in my country.
Would u be so kind to upload the firmware using this method
here
and
here
heinda said:
Hi,
I had the same problem in bulgaria with telenor.
Yesterday i got an update on my s7 edge to XXU1APCH and it seems to solve it.
This night it stayed connected. Normally i had the no service available in the morning.
Anybody else see the same?
Click to expand...
Click to collapse
Downloaded bulgarian firmware,, XXU1APC8 is the only one available. Tried to check for update, nothing yet to xxu1apch...
Update:
Emailed Indonesian Samsung Support, they came up with a temporary solution:
go to phone, dial *#9900#
select debug level disable/low
change to mid
wait for phone to reboot.
2 hours past no signal lost yet
update: 3rd hour signal gone again
hi,
has anyone found a solution for the problem above?
in my case I have really slow internet (mobile data) on 2,3 or 4G, it's like it freezes when I try to open a page
when I connect to 4G it maybe works for a second and then nothing else, it's like 2G, very slow (wifi works normal)
can it be hardware problem? I already cleared cache and reset the phone, but it's still the same..
At me the phone can not change back to 2G from LTE, if 3G network is unavailable.
If I use LTE/3G/2G option and somewhere is not 3G network I can't receive or make voice calls.
Phone only works with 3G/2G option in network mode.
But in this case I only can use edge if somewhere only 2G and 4G networks are available.
If I use LTE network, the phone doesn't receive incoming calls.
I bought my samsung s7 gold one month ago in Lebanon (Middle East). I faced exactly the same problem, I couldn't receive any phone calls. Went to the store and they told me to switch from LTE/4G to 3G. Now my phone is always on 3G and working ok so far. But I can't put it on 4G !!!
get new simcard will fixed problem
Hi, is there a solution to this?
got info that there is a patching from samsung for this issue but since i am using custom rom, i cannot confirm this.
anyone has any update?
Same problem! I'm from Mexico and i just bought my pink s7 Edge on sunday, i've been going everyday to the carrier store and yesterday they finally gave me another one but im having the same issue! I can't take it anymore i don't know what should I do Maybe all the pink ones have the same problem? They have already changed my SIM Card, i have tried with another one and it still happens
This sounds very similar to the LTE problem on the Nexus 6P I wonder if it is actually the same problem.