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[Q] Network Dropping

I just want to check in and see if any other Inspire owners are having this issue:
I have noticed that my phone occasionally drops the network connection and doesn't get it back right away. There are two different flavors of this issue that I have experienced:
1) I was walking my dogs today and the phone suddenly dropped it's connection to AT&T completely. After a few seconds, it reconnected and everything was fine. I was in an area with good coverage and the status bar showed no connection at all.
2) When home, I leave the Wifi on. Earlier today, when I tried to make a call, it simply wouldn't dial out. Then I tried to open a web page and nothing (after turning wifi off). I had to switch airplane mode on and back off to reset the connection. I also received several text messages at once, all of which had been sent hours before (as indicated by the time stamp on the message). It's almost like the phone has an issue swapping back and forth between the carrier connection and the wifi.
Is anyone else experiencing anything like this?

As an update, I noticed that when the wifi is on, there's a check mark under the H+ symbol (rather than the up/down arrows) and when I switch off Wifi, it doesn't go away. During this time, I have no cellular data. Switching airplane mode off and on doesn't seem to work. Sometimes it recovers on its own. Other times, I have to turn the wifi off and on several times.
This is annoying. It seems to be having issues doing the hand-off between Wifi and cellular data. This is really the only issue I have with the phone. Hope they roll out a fix soon.

I had the same problem. I thought it was because I had to add my own APN. (I could not switch my plan around because it was a work SIM). This caused SMS messages to not go out and an overall bad network experience on the phone. I have since returned the phone because I need a reliable network connection and the ability to send/receive SMS messages at all times. Once a fix is found I will be back. I liked the phone alot otherwise.

Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App

AnyMal said:
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Nope. I made it a point to have them activate it in the AT&T store with a new sim because I had read about people having issues when they transfer their SIM. I also had and iPhone 4 previously, so transferring wasn't really an option. I'm definitely on the right data plan, too.
I left the wifi off all night and it did it to me again today. The check mark shows up under the H and it loses all data connectivity. I'm not sure what is causing this, but I'd love to know if there's some kind of workaround. I have messed with a few options (like the data always on option) and haven't had any luck.

AnyMal said:
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I was using a SIM from another phone. It is the SIM card from my Work phone and I can not change the plan. It does have unlimited text and internet I just cant change it to a 4G plan. I had added the APN that is floating around here and that worked except I was having the same problem as the OP.

greyhulk said:
Nope. I made it a point to have them activate it in the AT&T store with a new sim because I had read about people having issues when they transfer their SIM. I also had and iPhone 4 previously, so transferring wasn't really an option. I'm definitely on the right data plan, too.
I left the wifi off all night and it did it to me again today. The check mark shows up under the H and it loses all data connectivity. I'm not sure what is causing this, but I'd love to know if there's some kind of workaround. I have messed with a few options (like the data always on option) and haven't had any luck.
Click to expand...
Click to collapse
It sounds like a replacement is in order.
stilger said:
I was using a SIM from another phone. It is the SIM card from my Work phone and I can not change the plan. It does have unlimited text and internet I just cant change it to a 4G plan. I had added the APN that is floating around here and that worked except I was having the same problem as the OP.
Click to expand...
Click to collapse
Like I said, my issue was very much like yours and OP's and adding cutom APN made no difference until I called AT&T and had them update IMEI on my account. Presto, all problems went away instantly. I understand that it's not an option for you, sorry

have you tried creating a new apn? try creating one using these settings.

mattbollenbach said:
have you tried creating a new apn? try creating one using these settings.
Click to expand...
Click to collapse
Just did this. Thought it might have resolved it at first, but it didn't. Basically, when I put the phone down for a while, it's like the data connection goes to sleep and doesn't wake up. When I turn the screen on, there's no mobile data. Sometimes, the dual arrows are visible under the "H", but only the up arrow is lit. Other times, the check mark (meaning no data) shows up under th "H" and stays there. Switching Airplane mode off and on will reset the connection.
I hate to say it, but the phone may have to go back. I love everything else about the phone, but this bug is too major to wait for an update or fix. What good is smartphone that doesn't get data reliably?

are you running the stock rom? i haven't been using that rom much so it may behave differently than the custom roms.
i don't think its a common bug. i would see if you can get a replacement phone.

mattbollenbach said:
are you running the stock rom? i haven't been using that rom much so it may behave differently than the custom roms.
i don't think its a common bug. i would see if you can get a replacement phone.
Click to expand...
Click to collapse
Definitely stock rom. No rooting or anything. I didn't notice this on the first day I had the phone because it was on Wifi almost all the time. I turned wifi off to test it and the issue persists. I suppose I should try resetting the phone first, though I'm not looking forward to setting it back up again. After that, I'll take it into AT&T. I'd love to keep the phone. Can't believe no one else is having this issue.

greyhulk said:
Definitely stock rom. No rooting or anything. I didn't notice this on the first day I had the phone because it was on Wifi almost all the time. I turned wifi off to test it and the issue persists. I suppose I should try resetting the phone first, though I'm not looking forward to setting it back up again. After that, I'll take it into AT&T. I'd love to keep the phone. Can't believe no one else is having this issue.
Click to expand...
Click to collapse
yeah, resetting it up is a pain. sorry, and i hope you get it fixed.

Just to say it again. I had the exact same problem as the OP. Maybe we both had a flaky phone?

Okay, turns out there's an issue with the AT&T tower closest to my house. I found out from a rep at AT&T. I haven't left home much at all this weekend, so I had no standard for comparison. I just verified it by turning the wifi off on my iPad and using 3G data. It has the same issue.
Of course, I had already done a factory reset and gone to the AT&T device support center, but at least my phone is fine.
As a side note: I love that Android restores your apps now. I always thought WebOS was awesome for doing that and that was what frustrated me most about Android, with as often as I swap phones.

Wow... Wish this was my problem. I switched back to my Palm Pre+ and my data works fine.

So frustrated, about to return One X but seeking advice

All,
I have had the One X for just over a week now. Three times, I have had to hard reset the phone because it stops receiving / making calls, and data stops.
I tried searching the forums but it seems like issues are all over the board and couldn't really find something that was exactly my issue. If there is one, I apologize for the duplicate post.
Regardless, when the phone is in this state, it appears like everything is working. It shows I have great signal, the little 4G icon is there, indicating that everything is working.
Anyone else have this problem or could I possibly just have a bad unit? AT&T already swapped out the SIM card thinking that might fix it, but no luck.

Wintrmte said:
All,
I have had the One X for just over a week now. Three times, I have had to hard reset the phone because it stops receiving / making calls, and data stops.
I tried searching the forums but it seems like issues are all over the board and couldn't really find something that was exactly my issue. If there is one, I apologize for the duplicate post.
Regardless, when the phone is in this state, it appears like everything is working. It shows I have great signal, the little 4G icon is there, indicating that everything is working.
Anyone else have this problem or could I possibly just have a bad unit? AT&T already swapped out the SIM card thinking that might fix it, but no luck.
Click to expand...
Click to collapse
I think you should swap out the phone as bad before returning it if that's the only issue you're having. mine seems flawless in that regard. I haven't missed or dropped a single call.

gunnyman said:
I think you should swap out the phone as bad before returning it if that's the only issue you're having. mine seems flawless in that regard. I haven't missed or dropped a single call.
Click to expand...
Click to collapse
Thanks for the suggestion, I'll give that a go.

Definitely return it for new one...that problem is one I have not heard of and will probably go away once you have the new one. Good luck...badass phone for sure.
Sent from my HTC One X using Tapatalk 2

what the hell I just took my HOX out of my pocket and it's stuck on edge!

might be the service AT&T

gunnyman said:
what the hell I just took my HOX out of my pocket and it's stuck on edge!
Click to expand...
Click to collapse
I don't recall ever having that problem. Mine was pretty random too, in fact it got so bad yesterday that I missed several important calls.
If I would restart the phone, I would get all my missed text messages and the voicemail (google voice) would tell me I have messages waiting..
Very frustrating.

aznrecon said:
might be the service AT&T
Click to expand...
Click to collapse
I thought that might be my problem too, but where I could stand in one place and have the problem, restart the phone, and then not have the problem -- that leads me to believe there was something wrong with the phone.

aznrecon said:
might be the service AT&T
Click to expand...
Click to collapse
Nope the wife's inspire stayed on hspa

My X started out ok, but these last couple of days I have NO signal anywhere. Also SMS/MMS is barely working. (and when it does, people are getting multiples) And its dropping pretty much every single call.
I just called my corp store, they have plenty in stock. I'm going to go exchange it. Should I ask for a new SIM also?
And my screen is perfect, here's hoping I get another good one...

powerwagon said:
Definitely return it for new one...that problem is one I have not heard of and will probably go away once you have the new one. Good luck...badass phone for sure.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Good luck getting to get a new one. I need to swap mine too but doesn't look like there will be anymore stock
Sent from my HTC One X using XDA Premium HD app

gunnyman said:
Nope the wife's inspire stayed on hspa
Click to expand...
Click to collapse
However, AT&T's LTE phones are notorious for connection problems on non-LTE market. These LTE phones use a new APN called pta. I just had the same problem while traveling through PA yesterday. Lost data connections many times and had to reboot the phone at the end of the day to regain data connection of any kind.
So, it is AT&T's service and also the phone firmware that can't properly handle the fact that it can't receive any LTE signal in certain areas.

foxbat121 said:
However, AT&T's LTE phones are notorious for connection problems on non-LTE market. These LTE phones use a new APN called pta. I just had the same problem while traveling through PA yesterday. Lost data connections many times and had to reboot the phone at the end of the day to regain data connection of any kind.
So, it is AT&T's service and also the phone firmware that can't properly handle the fact that it can't receive any LTE signal in certain areas.
Click to expand...
Click to collapse
return it and get another phone, besides the One X, it's all hype anyway. The HTC vivid is a much more solid phone.

I had almost the same issue. My device was on wifi and would at random times just stop pulling data. Or at time just not make calls. I tried trouble shooting it but I was basically told since I didn't have it long I should get it replaced. I replaced it and the new device is perfect. I have not once had that issue again.

djfrost40 said:
return it and get another phone, besides the One X, it's all hype anyway. The HTC vivid is a much more solid phone.
Click to expand...
Click to collapse
Who said I'm going to reture it. OneX, regardless all its problems is still way better than any alternatives AT&T have. There is no such thing as problem free Android phones. I've being many of them. They all have problems one way or another. Vivid with its ancient S3 CPU and SD screen just plain sucked. My SGS2 can kick its butt.
For me the form factor of One X, LTE speed, S4 processor and HD screen are the main things I pick One X over any other phones available on AT&T. These software bugs will be corrected overtime.

I just came back from my store. They had plenty in stock but said when that runs out, they have no idea when they will see anymore.
I have a brand new 1X, and a new SIM card. Hopefully this one works.

I stopped by a vzw store to look at the gnex and my hox side by side. I've decided to keep the HOX. Screen on the gnex was way too bright and I ran quadrant side by side on both phones. The hox blew the gnex out of the water.

Wintrmte said:
All,
I have had the One X for just over a week now. Three times, I have had to hard reset the phone because it stops receiving / making calls, and data stops.
I tried searching the forums but it seems like issues are all over the board and couldn't really find something that was exactly my issue. If there is one, I apologize for the duplicate post.
Regardless, when the phone is in this state, it appears like everything is working. It shows I have great signal, the little 4G icon is there, indicating that everything is working.
Anyone else have this problem or could I possibly just have a bad unit? AT&T already swapped out the SIM card thinking that might fix it, but no luck.
Click to expand...
Click to collapse
Bought mine yesterday and this same issue happened to me today. Had full reception on 4G but could not send a text or place a call. Happened twice today, and I dont know if I want to return it ASAP or if its software related and may be fixed.

I had that problem 3 days after buying the phone. Data, calls, texts..tons of problems. Phone was unusable half the time. I went and exchanged it for another one. I am now at 6 days with the new phone. No problems. I hope it lasts.

[Q] Help with Sensation signal

I get some crazy signals with my sensation. One second it fulls the next no signal all and it comes and goes randomly. Usually restarting it helps as soon as it boots I have a nice strong signal clear voice calls and all then after sometime it just comes and goes or goes altogether till I restart it again.
The sim card it only a four months old. Right now i have the stock TMOUS RUU installed because it seems to work best. The some is unlocked and I'm using it in Jamaica. For some reason it can only pick up one of the carriers well.
I'v tried a couple other radios but they didn't work any at all. I also tried some custom ROMs nothing really helps so far. I just want to know why it works fine when its just turned on and then goes crazy after and if there's anyway at all to stop it.
I've done alot of reading and gone through lost of stuff but nothing so far has really helped much.
Here's the info from the bootloader if it helps with anything at all
unlocked
Pyramid pvt s-off RL
Hbool - 1.27.0000
Radio - 11.23.3504.07_M2
OpenADSP-v02.6.2226.00.0131
eMMC-boot
Jan 13 2012,17:33:34
Thanks in advance

Try no to touch the phone!!!
I have the TMOUS version and always I touch my phone the signal drops, I tried a case and some mods and the don't help nothing, Those antennas in the back cover are very bad idea.

You think maybe I need to change the back cover?

Xyqo said:
You think maybe I need to change the back cover?
Click to expand...
Click to collapse
No, it is just a flawed design... Nothing that can really be done to change it.

So why would it be ok with a good signal just sitting on my desk of even in my hand and then just drop it suddenly only to get it back after

You can try changing or locking onto a signal by pressing *#*#4636#*#* then press phone information, then there will be a drop down menu where your current signal is , I lock mine on WCDMA only because my signal kept being. Thrown to edge. Now I'm locked onto H or 4g only. It works for me. I got so tired of it constantly switching to Edge because Edge really sucks! Once you pick your signal, go down and press refresh and you will see a series of numbers appear. Then your finished. It does depend on what you have available in your area but you can test out different signals to see what you like best and what's working best in your area. But this allowed me to stop constantly switching to snail slow edge and allowed me to lock onto 4g or H. It DOES however have to be reset on every reboot. So write the code down so you don't forget it. I was going crazy constantly being switched to edge! Try a download on edge, not fun! This solved my issue completely. I really hope this helps you. It's definitely worth a try . As I said its dependant on availability of signals in your area so I cannot say it will solve your issue for sure , however it very well could if you have the availability in your area. I wish you the best and hope this does solve your issue!
Sent from my HTC Sensation 4G using xda premium

realsis said:
You can try changing or locking onto a signal by pressing *#*#4636#*#* then press phone information, then there will be a drop down menu where your current signal is , I lock mine on WCDMA only because my signal kept being. Thrown to edge. Now I'm locked onto H or 4g only. It works for me. I got so tired of it constantly switching to Edge because Edge really sucks! Once you pick your signal, go down and press refresh and you will see a series of numbers appear. Then your finished. It does depend on what you have available in your area but you can test out different signals to see what you like best and what's working best in your area. But this allowed me to stop constantly switching to snail slow edge and allowed me to lock onto 4g or H. It DOES however have to be reset on every reboot. So write the code down so you don't forget it. I was going crazy constantly being switched to edge! Try a download on edge, not fun! This solved my issue completely. I really hope this helps you. It's definitely worth a try . As I said its dependant on availability of signals in your area so I cannot say it will solve your issue for sure , however it very well could if you have the availability in your area. I wish you the best and hope this does solve your issue!
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
Thanks for your reply I tried it but I'm still having the same problem. I have to reboot at some point to get a good signal. I'll keep researching and trying different things. Hopefully I'll find a permanent solution my biggest concern is that I'm not certain what the root cause is if I did I'd at least have something more concrete to work with.

Did you know T-Mobile will give you a FREE signal booster for your home? I got one, you can look it up the name of it is cel-fi. It retails for about 3oo. But its free from T-Mobile if your having signal trouble. It really makes a difference inside the house. One catch though, a extension in contact. I really didn't mind because I'm paying for equipment anyway so the contract wasn't a big deal to me. But if your interested just call T-Mobile and they will send it out on the spot! It might be worth looking into if you don't mind the catch that is contract extension. Well At least its a option. Good luck and look up cel-fi so you can see what it is. It does really work. I have one. But some people hate the contract. It's up to you.
Sent from my HTC Sensation 4G using xda premium

So I've been doing a million and one things to get this sorted out so i decided to just post this so anyone else with the same prob might find it helpful
After installing ARHD i used the radio on this thread:
http://forum.xda-developers.com/showthread.php?t=1098849
(there are 2 the TMOUS one works just as good for me)
I still had some probs but then i uninstall wifi calling (im not with TMO anyway) that seems to have very good results so far (still not fully perfect but vastly improved) I'll still be working to see if i can get it just perfect. Thanks for all the responses
All the info was found right here in XDA so its really worth the time to search read and ask

potential signal problem

Hey everyone, i'm a new coming from the OG razr and while i heard the radio on the s3 isn't as good as the razr i think my phone might have a problem. It seems to get stuck on 1x a lot and the only way to get back to 4g is to restart the phone. my phone is rooted but stock rom. Is this a common problem? Also under under APN LTE verizon internet is checked not EHRPD. Is this correct?

topaz330 said:
Hey everyone, i'm a new coming from the OG razr and while i heard the radio on the s3 isn't as good as the razr i think my phone might have a problem. It seems to get stuck on 1x a lot and the only way to get back to 4g is to restart the phone. my phone is rooted but stock rom. Is this a common problem? Also under under APN LTE verizon internet is checked not EHRPD. Is this correct?
Click to expand...
Click to collapse
Its not normal. Take it back before your 14 day period and they'll give you a brand new one for it. If you wait then you'll just get a refurb.
Sent from my SCH-I535 using xda app-developers app

Vorfidus said:
Its not normal. Take it back before your 14 day period and they'll give you a brand new one for it. If you wait then you'll just get a refurb.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
is unrooting as easy as rooting? I'm hoping theres a script or program that can unroot as I'm not the most tech savvy. I'm guessing if i'm bringing it back i'll need to unroot.

topaz330 said:
is unrooting as easy as rooting? I'm hoping theres a script or program that can unroot as I'm not the most tech savvy. I'm guessing if i'm bringing it back i'll need to unroot.
Click to expand...
Click to collapse
You know how to use Odin? Look at section two, "how to get back to stock from any rom."
http://forum.xda-developers.com/showthread.php?t=1762709
Sent from my SCH-I535 using xda app-developers app

dont know how to use odin but the instructions seems easy enough. Just got off the phone with CS and they tell me its most likely the sim card and not the phone and to go to a store to replace it. Is it true that the sim card actually controls the signal?

topaz330 said:
dont know how to use odin but the instructions seems easy enough. Just got off the phone with CS and they tell me its most likely the sim card and not the phone and to go to a store to replace it. Is it true that the sim card actually controls the signal?
Click to expand...
Click to collapse
Yeah it's true, put simply. You can see if it's the sim. But like I said, if you try to get a replacement after your return period, then you'll just get a refurb. So be quick on the draw if the sim card doesn't fix it.
Sent from my SCH-I535 using xda app-developers app

My s3 isn't having that bad of issues but still some bad data reception. Is Samsung going to do any updates or is it just going to be like this permanently

bby144 said:
My s3 isn't having that bad of issues but still some bad data reception. Is Samsung going to do any updates or is it just going to be like this permanently
Click to expand...
Click to collapse
S3s are known to have a number of data issues. Call technical support and try their ideas. When you can rule everything else out, then you know it's your phone. Basically, if a new sim or a factory reset doesn't fix it, you need a new phone.
Sent from my SCH-I535 using xda app-developers app

Vorfidus said:
S3s are known to have a number of data issues. Call technical support and try their ideas. When you can rule everything else out, then you know it's your phone. Basically, if a new sim or a factory reset doesn't fix it, you need a new phone.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Alright, I sent them an email and will probably call them if it starts to get worse.

topaz330 said:
dont know how to use odin but the instructions seems easy enough. Just got off the phone with CS and they tell me its most likely the sim card and not the phone and to go to a store to replace it. Is it true that the sim card actually controls the signal?
Click to expand...
Click to collapse
I took my phone in the store yesterday and they told me flat out that I sim card won't do anything for your signal. I'm not discounting what you're saying, just telling you guys what they told me.
My signal is garbage at home AND at work. I use wifi at home to play with the phone but actual 3G signal is bad. I am lucky to get 2 bars but its generally 1 with speed tests of about 80kbps.
I don't have WIFI at work, and get no signal at all.
I still have a week to return the phone but I'd like to keep it if I can get a better signal.
I am still within my 14 day, maybe 5 days left

Garrett67 said:
I took my phone in the store yesterday and they told me flat out that I sim card won't do anything for your signal. I'm not discounting what you're saying, just telling you guys what they told me.
My signal is garbage at home AND at work. I use wifi at home to play with the phone but actual 3G signal is bad. I am lucky to get 2 bars but its generally 1 with speed tests of about 80kbps.
I don't have WIFI at work, and get no signal at all.
I still have a week to return the phone but I'd like to keep it if I can get a better signal.
I am still within my 14 day, maybe 5 days left
Click to expand...
Click to collapse
Are you new to VZW or have all of your phones had the same problem?
With the thought of you possibly leaving VZW, you would think the store would have tried a new sim card, if only to pacify you. Or they might have offered to switch out the device.

jdk2 said:
Are you new to VZW or have all of your phones had the same problem?
With the thought of you possibly leaving VZW, you would think the store would have tried a new sim card, if only to pacify you. Or they might have offered to switch out the device.
Click to expand...
Click to collapse
I have been with Verizon for years. My Droid X didn't have the best signal but it was much better than this.
One problem is, the store is located in a 4G area, it works great there but it doesn't where I live, nor where I work (which is a decent sized city)

It sounds like you have a bad phone. I'd be pushing for a new one before your worry-free period is up.

Okay, I reset my phone this morning and surprisingly, the signal is much better.
I went from 80-100kbps to about 500-600 kbps. Does that even make sense? The phone is only a week old
Now, perhaps I'm getting too hopeful here and the wind is blowing the right way today or something.
Yesterday I checked my signal with 'Open Signal' (I'd love to know of a good tower location app), and my signal was about 20-23%, right now its at 32-37%. I know that isn't a great jump but in the scheme of things, it is. I'm also at -97dBm, I think yesterday and the day before was over 100
I will note however that I'm still at 2 bars of 3G
I think its just chance , but I'll keep an eye on it.

Couple of weeks ago I also contacted VZW about bad signal/slow data speeds with my phone. They also told me a SIM would be the first fix to try. I had them send me one, for free 2nd day.
Before I swapped it out.. I rebooted my phone and put it in a certain spot and observed signal strength. In my house it ranges from -109 to -113. The data speeds, when the test would even finish, were abysmal. Ran 3 tests and in general they were about 500Kb/s down and anywhere from 0 to 300Kb/s Up. And that was on LTE!
Now without wiping my phone or anything I installed the new SIM and called VZW to activate as their website was bombing. Finally got the thing activated then put my phone back in the same exact spot to observe any changes. While signal strength did not get any better my data speeds increased a whole lot! In the same spot I was getting 5 Mb/s Down and 3 Mb/s Up on average.
Ive also noticed a decrease in LTE drops to 3G and 1X like I was getting before.
So while Ill say that it would seem to be impossible for a SIM to make your signal better, it just may help with your connection.

Thanks for that, I'm going to go up there in awhile and at least swap the card

Well this is my side of the story I had the Galaxy Nexus before sometimes in New York I am in spots where I dont have 4G what is weaird when I go into someones house which i've been many times I only get 3G and then when I go outside I get LTE anyways at the same spot I get 1-2 3G bars and my friend gets 3 bars on iPhone 4S but when doing speed test on both it seems about the same.
Also I am running CM10 and when I was on stock I could tell the signal was a little bit better , you guys think it would be worth a try to swap out sim card as well? how do I make them give me a swap for free?

[Q] Mate7 4g data problem

Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks

jopomopo said:
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
Click to expand...
Click to collapse
Sorry...one stupid question: have you already tried keeping the phone completely stock (without any application and/or software or any kin dof personalisation) for a couple of week and see if the problem still exists?
It really seems to me a software problem. Very strange.

I had the same problem with my MT7-TL10 golden version. For a week or so, the network used to come and go. Then ultimately the sim was not recognized at all. I sent it to Huawei service center and they told me that the sim slot is broken and I had to pay for replacement of the board which I refused. I was sure that I didn't break it. Now I am using my phone with one sim only.
Sent from my HUAWEI MT7-TL10 using Tapatalk

tuddu said:
Sorry...one stupid question: have you already tried keeping the phone completely stock (without any application and/or software or any kin dof personalisation) for a couple of week and see if the problem still exists?
It really seems to me a software problem. Very strange.
Click to expand...
Click to collapse
Thanks for your reply,
I haven't used it only with stock apps for a week maybe a day, but first thing when it came back from service for the first time, I did not install any apps and it still lost the connection anyway...

mirchichamu said:
I had the same problem with my MT7-TL10 golden version. For a week or so, the network used to come and go. Then ultimately the sim was not recognized at all. I sent it to Huawei service center and they told me that the sim slot is broken and I had to pay for replacement of the board which I refused. I was sure that I didn't break it. Now I am using my phone with one sim only.
Sent from my HUAWEI MT7-TL10 using Tapatalk
Click to expand...
Click to collapse
I'm not sure, but isn't the sim card slot located on the circuit board??? If it is, it cannot be the problem, but I must try the second slot anyhow.

jopomopo said:
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
Click to expand...
Click to collapse
Man why everybody blames PHONE first??? like not trusting !
To fix this problem is to go to networks and u have to restore your apn to default it like refreshes then you can either just turn off data and then on and restart phone

Simona Simmy said:
Man why everybody blames PHONE first??? like not trusting !
To fix this problem is to go to networks and u have to restore your apn to default it like refreshes then you can either just turn off data and then on and restart phone
Click to expand...
Click to collapse
Did not work.

jopomopo said:
Did not work.
Click to expand...
Click to collapse
Reset/Restore phone (backup first)

Simona Simmy said:
Reset/Restore phone (backup first)
Click to expand...
Click to collapse
Does not work, same problem after a numerous resettings. If I may add, I've have couple of other phones of which this problem does not occur.
In same place and conditions these phones work just fine not losing the data connection. Sure, if 4g is not available they use 3g, but never ever will the connection break off.

jopomopo said:
Does not work, same problem after a numerous resettings. If I may add, I've have couple of other phones of which this problem does not occur.
In same place and conditions these phones work just fine not losing the data connection. Sure, if 4g is not available they use 3g, but never ever will the connection break off.
Click to expand...
Click to collapse
faulty 4G module tuner.. phone ... replacement needed...

change preferred network
Go to settings and -->mobile networks-->>preferred network and select "WCDMA only"..
It will fix your problem..

There is no such option in my phone settings, only the option to choose automatic 4g3g2g or automatic 3g2g or 2g, 3g only and 2g only. As previously stated no data loss nor connectivity issues using 3g. It's bit annoying sometimes when phone loses data connection altogether although signal is very strong. Just waiting lollipop upgrade if it'd solve the problem, I doubt it but...

network operator..
I think it's network problem..please contact your network operator..4g network have connection problem from some local area signal towers..so you just put other network company SIM card in your local area..(use 4g supported SIM only)

Thanks for your advice, but I don't think that it's SIM card problem because there is no problem what so ever using my other phone SGS5.

sorry
jopomopo said:
Thanks for your advice, but I don't think that it's SIM card problem because there is no problem what so ever using my other phone SGS5.
Click to expand...
Click to collapse
Hmmm. Sorry friend..I am helpless.. anyway continue your thread here..in Xda have brilliant members..they can help you..best of luck.

Thanks, I totally missed your comment...this is turning out to be quite a puzzle. I've noticed the less battery (<60%) I've have on the phone there seems to be nothing wrong with the 4g connection. ???

To answer to myself, I was too optimistic...nothing to do with battery. It's just so weird that phone works like a charm most of time and then suddenly not. I'm confused...

Now on the newest firmware lollipop 5.1 it fixed my lte problem

same issue
I bought mate 7 a couple of days ago and I keep losing the data connection. the network gets connected and lost again.
i did everything to fix it but no luck. changed sim, restored device, modified APN and no luck.
it keeps disconnecting seems that it is a problem with the phone itself as i have read the same issue on a couple of forums..
hope it is a software issue and get fixed soon as this is annoying.

In service they replaced my phone to a new one mostly because of this problem and I can say it did not help at all. Only upgrading to lollipop will fix the problem ( tested on beta) I'm on b145 now and it does that all the time. I guess it is carrier based problem not SIM nor hardware.