I just want to check in and see if any other Inspire owners are having this issue:
I have noticed that my phone occasionally drops the network connection and doesn't get it back right away. There are two different flavors of this issue that I have experienced:
1) I was walking my dogs today and the phone suddenly dropped it's connection to AT&T completely. After a few seconds, it reconnected and everything was fine. I was in an area with good coverage and the status bar showed no connection at all.
2) When home, I leave the Wifi on. Earlier today, when I tried to make a call, it simply wouldn't dial out. Then I tried to open a web page and nothing (after turning wifi off). I had to switch airplane mode on and back off to reset the connection. I also received several text messages at once, all of which had been sent hours before (as indicated by the time stamp on the message). It's almost like the phone has an issue swapping back and forth between the carrier connection and the wifi.
Is anyone else experiencing anything like this?
As an update, I noticed that when the wifi is on, there's a check mark under the H+ symbol (rather than the up/down arrows) and when I switch off Wifi, it doesn't go away. During this time, I have no cellular data. Switching airplane mode off and on doesn't seem to work. Sometimes it recovers on its own. Other times, I have to turn the wifi off and on several times.
This is annoying. It seems to be having issues doing the hand-off between Wifi and cellular data. This is really the only issue I have with the phone. Hope they roll out a fix soon.
I had the same problem. I thought it was because I had to add my own APN. (I could not switch my plan around because it was a work SIM). This caused SMS messages to not go out and an overall bad network experience on the phone. I have since returned the phone because I need a reliable network connection and the ability to send/receive SMS messages at all times. Once a fix is found I will be back. I liked the phone alot otherwise.
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
AnyMal said:
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Nope. I made it a point to have them activate it in the AT&T store with a new sim because I had read about people having issues when they transfer their SIM. I also had and iPhone 4 previously, so transferring wasn't really an option. I'm definitely on the right data plan, too.
I left the wifi off all night and it did it to me again today. The check mark shows up under the H and it loses all data connectivity. I'm not sure what is causing this, but I'd love to know if there's some kind of workaround. I have messed with a few options (like the data always on option) and haven't had any luck.
AnyMal said:
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I was using a SIM from another phone. It is the SIM card from my Work phone and I can not change the plan. It does have unlimited text and internet I just cant change it to a 4G plan. I had added the APN that is floating around here and that worked except I was having the same problem as the OP.
greyhulk said:
Nope. I made it a point to have them activate it in the AT&T store with a new sim because I had read about people having issues when they transfer their SIM. I also had and iPhone 4 previously, so transferring wasn't really an option. I'm definitely on the right data plan, too.
I left the wifi off all night and it did it to me again today. The check mark shows up under the H and it loses all data connectivity. I'm not sure what is causing this, but I'd love to know if there's some kind of workaround. I have messed with a few options (like the data always on option) and haven't had any luck.
Click to expand...
Click to collapse
It sounds like a replacement is in order.
stilger said:
I was using a SIM from another phone. It is the SIM card from my Work phone and I can not change the plan. It does have unlimited text and internet I just cant change it to a 4G plan. I had added the APN that is floating around here and that worked except I was having the same problem as the OP.
Click to expand...
Click to collapse
Like I said, my issue was very much like yours and OP's and adding cutom APN made no difference until I called AT&T and had them update IMEI on my account. Presto, all problems went away instantly. I understand that it's not an option for you, sorry
have you tried creating a new apn? try creating one using these settings.
mattbollenbach said:
have you tried creating a new apn? try creating one using these settings.
Click to expand...
Click to collapse
Just did this. Thought it might have resolved it at first, but it didn't. Basically, when I put the phone down for a while, it's like the data connection goes to sleep and doesn't wake up. When I turn the screen on, there's no mobile data. Sometimes, the dual arrows are visible under the "H", but only the up arrow is lit. Other times, the check mark (meaning no data) shows up under th "H" and stays there. Switching Airplane mode off and on will reset the connection.
I hate to say it, but the phone may have to go back. I love everything else about the phone, but this bug is too major to wait for an update or fix. What good is smartphone that doesn't get data reliably?
are you running the stock rom? i haven't been using that rom much so it may behave differently than the custom roms.
i don't think its a common bug. i would see if you can get a replacement phone.
mattbollenbach said:
are you running the stock rom? i haven't been using that rom much so it may behave differently than the custom roms.
i don't think its a common bug. i would see if you can get a replacement phone.
Click to expand...
Click to collapse
Definitely stock rom. No rooting or anything. I didn't notice this on the first day I had the phone because it was on Wifi almost all the time. I turned wifi off to test it and the issue persists. I suppose I should try resetting the phone first, though I'm not looking forward to setting it back up again. After that, I'll take it into AT&T. I'd love to keep the phone. Can't believe no one else is having this issue.
greyhulk said:
Definitely stock rom. No rooting or anything. I didn't notice this on the first day I had the phone because it was on Wifi almost all the time. I turned wifi off to test it and the issue persists. I suppose I should try resetting the phone first, though I'm not looking forward to setting it back up again. After that, I'll take it into AT&T. I'd love to keep the phone. Can't believe no one else is having this issue.
Click to expand...
Click to collapse
yeah, resetting it up is a pain. sorry, and i hope you get it fixed.
Just to say it again. I had the exact same problem as the OP. Maybe we both had a flaky phone?
Okay, turns out there's an issue with the AT&T tower closest to my house. I found out from a rep at AT&T. I haven't left home much at all this weekend, so I had no standard for comparison. I just verified it by turning the wifi off on my iPad and using 3G data. It has the same issue.
Of course, I had already done a factory reset and gone to the AT&T device support center, but at least my phone is fine.
As a side note: I love that Android restores your apps now. I always thought WebOS was awesome for doing that and that was what frustrated me most about Android, with as often as I swap phones.
Wow... Wish this was my problem. I switched back to my Palm Pre+ and my data works fine.
Related
Replicated this on 2 different Infuse 4G using 2 different SIM cards.
I notice that about 50% of the time when I come out of airplane mode, the data connectivity on the phone is gone. The only way I've been able to figure out how to restore it is to go into APN, open the apn settings page, then press save, and that seems to restore it.. yeah, annoying a little? hehe
The other time I notice it, while less frequently, is when I am out of coverage, ie an elevator or sub-teranian environment (hehe, I like that word better than basement), and then I return to coverage. turning airplane mode on then off doesn't restore it like many issues, nor does a complete reboot of the phone, so it's really strange. the only way I've been able to solve it is to go in and tap the apn settings then resave them, which obviously isn't the ideal way to resolve it.
Anyone else having this issue? I have replicated it on the 2 Samsung Infuse 4G devices I have, and they were both setup independently.
I flew the day after I got my Infuse and four days after I returned home on the next flight...No problems with airplane mode. Just playing around with it now, I'm still not encountering any issues.
I do have occasional issues that require me to enable/disable Wi-Fi...it'll only hop wi-fi spots once or twice, then I have to enable/disable wifi to get it to hop on a new one. Won't scan properly.
coopas said:
I flew the day after I got my Infuse and four days after I returned home on the next flight...No problems with airplane mode. Just playing around with it now, I'm still not encountering any issues.
I do have occasional issues that require me to enable/disable Wi-Fi...it'll only hop wi-fi spots once or twice, then I have to enable/disable wifi to get it to hop on a new one. Won't scan properly.
Click to expand...
Click to collapse
Are you AT&T? I'm wondering if it's something AT&T is doing to the phone then. I'm using an MVNO of ATT's sim card, so the apn that was on the phone originally was deleted and I replaced it with the new APN info.
Yes, I'm on AT&T directly (using an ancient Cingular 3G SIM)... obviously, I didn't have to change any of the APN info as a result.
coopas said:
Yes, I'm on AT&T directly (using an ancient Cingular 3G SIM)... obviously, I didn't have to change any of the APN info as a result.
Click to expand...
Click to collapse
I just tried my Tru Mobile (It's a global roaming voice\data sim). I changed the APN and it's doing the same thing. Bugger.
Would AT&T really script the phone to try and hassle someone for using another sim in the phone? Weird. Hopefully when a flashable ROM comes out it'll solve this issue as I never had it when using CM7 on my Inspire 4G, nor Aria, nor Captivate.
I always assume incompetence over malicious intent.
Sent from my SAMSUNG-SGH-I997 using Tapatalk
coopas said:
I always assume incompetence over malicious intent.
Sent from my SAMSUNG-SGH-I997 using Tapatalk
Click to expand...
Click to collapse
HAHA, that's funny. I always forget it's AT&T we're talking about.
I know this is an old thread, bu this happens to me too. I'm running Infused 1.6 and the same thing happens to me. Into and out of airplane mode I can receive but not send text messages. Or if I travel through an area where there is no connectivity then I receive but can't send text messages.
My fix is to restore the backup data for "[SMS/MMS Prefs Messaging 2.2.1]" using Titanium Backup.
Seems more like an issue with your sim cards than the phone.
So I recently bought the girlfriend a Samsung Galaxy S 4g. Definitely a bit different than the Evo in terms of the overall process. It didn't help that I started out in the Vibrant forums somehow...
Anyway. As it stands right now I have her phone all rooted and it has CWM and I'm using the Valhalla ROM. The issue is that she doesn't have data.... and when I go into wireless networks and check out the mobile networks and such, I can never actually see T-Mobile. If I search I can see AT&T, which I connect to and I start roaming. If I do this I still don't actually have internet. I can't use the market, or the web browser or facebook or anything that requires data. The browser will sometimes redirect me to some web2go website, otherwise it just times out or says it can't connect to the server.
So does anybody know what's going on? Please let me know if you need any more details.
I've never had trouble like this between my Evo, or my Epic 4g Touch or any friends phones. I've also tried going back to 100% stock unrooted GB and I still have the exact same problem. The ROM doesn't seem to matter, neither does being rooted.
Since you are running Valhalla bring down the notification bar and make sure you have the data toggle on.
Yep, it's definitely toggled to on. I even cycle airplane mode and make sure it's on afterwards.
Only other thing I would suggest is a factory reset. The phone should be picking up the T-mobile network without any problems. But if rooted or not and on stock vs custom rom the issue remains you may just have to set it back to stock and send it in for replacement.
And I know this is a silly question but make sure you call T-mobile and verify that this line has data plan. It has happened in the past when I added a line that it wasn't provisioned correctly and out of the blue the data stopped working. The service was automatically removed due to a reps mistake.
Check your APN settings. Should be T-Mobile's, if not then that's what causing the issue. Just look up for those on google.
Sent from my SGS4G using xda forum app
My APN settings are correct. I've now tried several other APN settings though, and this hasn't helped.
I know this phone is on a data plan. It's on the $50.00 a month prepaid. It did work when we got it, and after it was rooted. I just noticed recently that it stopped working, and I'm not sure at what point it happened, and if it has anything to do with what I've done.
I called tmobile and they said they couldn't see any network related issues going on. Just my phone not connecting, so it was made a ticket for the engineers I guess haha. They are supposed to work on it, and they usually will either fix it and never contact you, or call you if they need you to do something.
Bump.
I've been in really good service areas with full bars T-Mobile and I still don't have internet. So I really don't know what's up. The "T-Mobile engineers" haven't called me back or fixed anything yet.
I'm about to bring myself back to stock and bring it in to a store.
Bring it back to stock & maybe put it in recovery mode & wipe caches & do factory reset again. See if that helps before returning it.
Sent from my SGH-T959V using XDA App
You might try reflashing the ROM or maybe just flash a different modem. I had issues like that once when i was on black ice. If you had data before, there probably isn't anything wrong with your phone.
Sent from my SGH-T959V using XDA App
Having the same Data problem
I had an unlocked ATT BB Curve on T-Mobile and the data was working (although very slow...)
I decided to try out a "Vibrant" hoping to be able to install ICS via Cyanablahblah.
Searching on Ebay I bought one only it turned out to be the 4G (it didn't realize there was a difference.)
Since then I can't get DATA on the 4G except in WiFi.
On the network it goes to the page: u.web2go.com and says my data plan does not work on this device.
Has anybody had any success with this problem ?
Could it be a 4G issue ? Before DATA came from Edge.
Have you checked what your APN settings should be with the magics of Google?
Theraze said:
Have you checked what your APN settings should be with the magics of Google?
Click to expand...
Click to collapse
I have, I've tried 3 different versions with no joy.
Update:
As per T-Mobile Tech,
Apparently Blackberry Data service does not work on non BB phones.
Needs Add on Data plan
bogiewan said:
I have, I've tried 3 different versions with no joy.
Click to expand...
Click to collapse
tmob probably caught on that you're using a "4G" phone and will try to force you to upgrade your plan.
FBis251 said:
tmob probably caught on that you're using a "4G" phone and will try to force you to upgrade your plan.
Click to expand...
Click to collapse
Is there any way to fool it with a 3G modem flash or something ?
I think I screwed up when I bought the phone not realizing there were 2 variants of the "Vibrant."
I wonder if I would have this problem with the earlier (non "V") 3g phone.
Probably. If it were just the 3G/4G causing the problem, you can force the SGS4G to only use 2G networks in the data settings... but if it's anything like the old Verizon bits with tethering and other data, they check for specific data strings that are harder to fake... I mean, set.
bogiewan said:
Is there any way to fool it with a 3G modem flash or something ?
Click to expand...
Click to collapse
They use your IMEI to tell what phone it is.
http://www.gsma.com/technicalprojects/fraud-security/imei-database
the OP was in 2011, so I'm pretty sure he already got it taken care of
mike-y said:
the OP was in 2011, so I'm pretty sure he already got it taken care of
Click to expand...
Click to collapse
... so I should have started a new thread instead of searching ?
bogiewan said:
... so I should have started a new thread instead of searching ?
Click to expand...
Click to collapse
No you shouldn't have. :good:
Started a couple days ago, using straight talk AT&T sim on my nexus 5, Data and text messages work fine, but whenever I try and make a phone call the signal drops completely and calls won't connect. People been telling me when they try to call it goes straight to voicemail. I'm running stock rom. Any suggestions? Straight talk and Google both with no help.
Have you tried a different sim card from like a friends phone to make sure its not the phone itself? You can also try to call ATT to see if its on their end.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Swapped sims with my wife. Mine worked on her phone hers didn't on mine. Think it might be a hardware issue on my phone and I got it on Craigslist so I think I'm screwed
Sounds like it definitely is a hardware issue now or something with the Sim tray. Sorry to break it to ya. Hopefully you can work something out with the guy on Craigslist.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Thanks. I have had the phone for about 4 months with no issues. I K of its not the sim tray because I still get data and texts and I can receive calls sometimes if I have dull reception somewhere. It just started all of a sudden, pretty frustrating
I just the same issue today as you. It was a ROM issue. I was on PA. I switched to aokp for now.
Sent from my Nexus 5 using XDA Premium 4 mobile app
backside floaters said:
Started a couple days ago, using straight talk AT&T sim on my nexus 5, Data and text messages work fine, but whenever I try and make a phone call the signal drops completely and calls won't connect. People been telling me when they try to call it goes straight to voicemail. I'm running stock rom. Any suggestions? Straight talk and Google both with no help.
Click to expand...
Click to collapse
I had this issue on the stock, unrooted ROM after about 4 months as well. I think the cache partition was corrupted. You can try wiping this in recovery and see if the problem fixes itself.
I didn't think of just wiping the cache, so instead I did a factory reset by unlocking the bootloader and everything cleared up.
Now I wipe the cache partition roughly once a month and the phone runs like a champ. Also I use sdmaid to clear the device from junk that accumulates over time.
Sent from my Nexus 5 using Tapatalk
_jordan_ said:
I had this issue on the stock, unrooted ROM after about 4 months as well. I think the cache partition was corrupted. You can try wiping this in recovery and see if the problem fixes itself.
I didn't think of just wiping the cache, so instead I did a factory reset by unlocking the bootloader and everything cleared up.
Now I wipe the cache partition roughly once a month and the phone runs like a champ. Also I use sdmaid to clear the device from junk that accumulates over time.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Thanks for the help, but I already did a factory reset with no success. Data works fine on LTE but if ibtryvswitching to 3g or 2g signal drops as well. If I have full signal it will connect but anything in less it doesn't connect the calls.
Flash factory images then.
Sent from my Nexus 5 using Tapatalk
This happened to me on my non rooted N5 with 4.4.4. Disabling Wifi and/or LTE sometimes allowed a single SMS to get through, but then the problem resumed.
I fixed it by booting into recovery and wiping the cache partition. For some reason that took a long time (about 5 minutes) but eventually it finished and when I rebooted it was all good.
I'd try the wiping the cache and reflashing the radio.
I had a similar issue first week of owning the phone any time I sent a text I lost service until I rebooted.
From what I've read some N5's don't like the 4.4.4 radios. Mine likes 4.4.4 but couldn't pick up a signal if it had a 50ft antenna with 4.4.3 radio.
Sent from my Nexus 5 using XDA Free mobile app
Nexus 5 Not making or receiving calls
backside floaters said:
Started a couple days ago, using straight talk AT&T sim on my nexus 5, Data and text messages work fine, but whenever I try and make a phone call the signal drops completely and calls won't connect. People been telling me when they try to call it goes straight to voicemail. I'm running stock rom. Any suggestions? Straight talk and Google both with no help.
Click to expand...
Click to collapse
I just had this almost exact same scenario. I started having problems with signal dropping using CM12 nightlies (late April 2015) then eventually I switched over to a NET10 because T mobile was not cutting it to begin with. After the problem persisted on an ATT Sim card with NET10, I started flashing different ROMs. Signal seemed to be more stable and everything was fine for a while. After a few days I was no longer able to make or receive calls.
Eventually I did a complete factory image (still didn't work)
Flashed a 4.4 radio image (didn't work immediately, but the next morning it seems to be working as of now)
I probably could have skipped the hours of trouble shooting if I would have (found this thread first) and just tried flashing different radio images. Or maybe it was the series of other steps combined...not really sure.
Good luck and hopefully this helps the next person going through this mess. Oh and don't event waste your time calling NET10/Straighttalk customer service.
*EDIT* Above did not solve my problem, I actually had to fix the physical radio connections which came loose.
same problem
Hey guys having the exact same issue. Dropped my phone hard and then all of a sudden I cannot make or receive ant calls with my carrier dialer. I can send and receive texts, use LTE data , Wi-Fi. When I place a call, it is silent for about 10 seconds then drops the call. When people call it is silent for 15 seconds, then voicemail.
Called google, said it is out of warranty and LG would have to repair it for $150 just to see the phone.
Have done a cache wipe and factory reset. Is this most likely a hardware issue that I need to open the back for ? Little bit of a tech noob but can work my way around things. Any help is super appreciated as I love my N5 32G and don't have the money.
Same issue that I had, just remove the back and reattach/secure the radio wiring. It's on the left side and rubs parallel to the battery. It was a petty quick and easy fix.
Sent from my Nexus 5 using XDA Free mobile app
kgtgv4 said:
Same issue that I had, just remove the back and reattach/secure the radio wiring. It's on the left side and rubs parallel to the battery. It was a petty quick and easy fix.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
So I took the back off and looked at the cables and they were both connected. I took them off anyways and reconnected them. Didn't see anything surprising to my eyes at least. The only thing I did find out was that LTE is the only setting that I can't use data and texts on. 3G and 2G say no cellular network detected. Do I maybe need to replace the antenna cables ??
mac_attack10 said:
So I took the back off and looked at the cables and they were both connected. I took them off anyways and reconnected them. Didn't see anything surprising to my eyes at least. The only thing I did find out was that LTE is the only setting that I can't use data and texts on. 3G and 2G say no cellular network detected. Do I maybe need to replace the antenna cables ??
Click to expand...
Click to collapse
Hmmm. I don't think the cables would be bad. I would just make absolute sure that they are staying attached after you re-assemble your phone. I even put a small piece of tape over the end that I noticed was loose. If that doesn't work then I think we had different issues with the same symptoms.
I'm having this same issue. Three weeks now, unable to make or receive calls. SMS and data work fine. Wifi works. LTE works. When I switch to 3G or 2G there is no connection and T-Mobile doesn't appear in the list of networks. The SIM card works fine in another phone so it must be an issue with the device.
Tried everything on the software and settings side, flashed different ROMs, flashed different radios including stock. No change whatsoever. I completely disassembled and reassembled the phone. Nothing was loose or looked broken, all contacts seem to be making contact.
I do vaguely recall dropping the phone recently, so I guess that must have been it. The only other possible cause was that Google Play Services was auto-updated the day before I noticed the problem. Of course that is unlikely to be the cause but just mentioning it in case anyone else had this issue starting around Oct 23, 2015.
As much as I hate to do it, I guess I'll have to get a new phone. Just no other solution I can see unfortunately.
For anyone finding this posting through Google, currently there is no VoLTE (Voice over LTE) support in the Nexus 5 on T-Mobile. If that is available when you're reading this, then you might look into enabling VoLTE and seeing if you can make voice calls using that. Based on my reading it seems like VoLTE is a software update (perhaps requiring the provider to support the device as well), but the consensus seems to be that VoLTE on Nexus 5 on T-Mobile is unlikely to happen. But they support it on the Nexus 6, so maybe there is some way it can be done on the Nexus 5. Also Wifi Calling on T-Mobile is not available for the Nexus 5. The consensus there is that the stock Google/T-Mobile ROMs are unlikely to ever add Wifi Calling support for the Nexus 5, but perhaps CM 13 or Android Marshmallow do or will have Wifi Calling support built in, so there may be some possibility of getting Wifi Calling using those.
Did you try checking the cell antenna? That was my issue, I just tapped it back in place and my N5 has been fine ever since.
kgtgv4 said:
Did you try checking the cell antenna? That was my issue, I just tapped it back in place and my N5 has been fine ever since.
Click to expand...
Click to collapse
If you mean the ones with the long wires, then yes, I checked those. Actually I checked pretty much everything inside the phone. According to this excellent disassembly video: youtube dot com/watch?v=OPuCmfhzgbg , there are lots of antennas and antenna contacts. So many that he doesn't get to all of them until 20 minutes into the video. But still, I checked all of those and they looked ok. There must be some damage somewhere, just too small for me to spot. He also identifies "external test ports" for some of the antennas. I don't know how those are used or if they would be useful to debug this issue, but for anyone else experiencing this, you might try looking into those.
Help
backside floaters said:
Thanks. I have had the phone for about 4 months with no issues. I K of its not the sim tray because I still get data and texts and I can receive calls sometimes if I have dull reception somewhere. It just started all of a sudden, pretty frustrating
Click to expand...
Click to collapse
I'm having the same problem on my Nexus 6 and don't know what PA is and how to change it
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
jopomopo said:
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
Click to expand...
Click to collapse
Sorry...one stupid question: have you already tried keeping the phone completely stock (without any application and/or software or any kin dof personalisation) for a couple of week and see if the problem still exists?
It really seems to me a software problem. Very strange.
I had the same problem with my MT7-TL10 golden version. For a week or so, the network used to come and go. Then ultimately the sim was not recognized at all. I sent it to Huawei service center and they told me that the sim slot is broken and I had to pay for replacement of the board which I refused. I was sure that I didn't break it. Now I am using my phone with one sim only.
Sent from my HUAWEI MT7-TL10 using Tapatalk
tuddu said:
Sorry...one stupid question: have you already tried keeping the phone completely stock (without any application and/or software or any kin dof personalisation) for a couple of week and see if the problem still exists?
It really seems to me a software problem. Very strange.
Click to expand...
Click to collapse
Thanks for your reply,
I haven't used it only with stock apps for a week maybe a day, but first thing when it came back from service for the first time, I did not install any apps and it still lost the connection anyway...
mirchichamu said:
I had the same problem with my MT7-TL10 golden version. For a week or so, the network used to come and go. Then ultimately the sim was not recognized at all. I sent it to Huawei service center and they told me that the sim slot is broken and I had to pay for replacement of the board which I refused. I was sure that I didn't break it. Now I am using my phone with one sim only.
Sent from my HUAWEI MT7-TL10 using Tapatalk
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I'm not sure, but isn't the sim card slot located on the circuit board??? If it is, it cannot be the problem, but I must try the second slot anyhow.
jopomopo said:
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
Click to expand...
Click to collapse
Man why everybody blames PHONE first??? like not trusting !
To fix this problem is to go to networks and u have to restore your apn to default it like refreshes then you can either just turn off data and then on and restart phone
Simona Simmy said:
Man why everybody blames PHONE first??? like not trusting !
To fix this problem is to go to networks and u have to restore your apn to default it like refreshes then you can either just turn off data and then on and restart phone
Click to expand...
Click to collapse
Did not work.
jopomopo said:
Did not work.
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Reset/Restore phone (backup first)
Simona Simmy said:
Reset/Restore phone (backup first)
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Click to collapse
Does not work, same problem after a numerous resettings. If I may add, I've have couple of other phones of which this problem does not occur.
In same place and conditions these phones work just fine not losing the data connection. Sure, if 4g is not available they use 3g, but never ever will the connection break off.
jopomopo said:
Does not work, same problem after a numerous resettings. If I may add, I've have couple of other phones of which this problem does not occur.
In same place and conditions these phones work just fine not losing the data connection. Sure, if 4g is not available they use 3g, but never ever will the connection break off.
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Click to collapse
faulty 4G module tuner.. phone ... replacement needed...
change preferred network
Go to settings and -->mobile networks-->>preferred network and select "WCDMA only"..
It will fix your problem..
There is no such option in my phone settings, only the option to choose automatic 4g3g2g or automatic 3g2g or 2g, 3g only and 2g only. As previously stated no data loss nor connectivity issues using 3g. It's bit annoying sometimes when phone loses data connection altogether although signal is very strong. Just waiting lollipop upgrade if it'd solve the problem, I doubt it but...
network operator..
I think it's network problem..please contact your network operator..4g network have connection problem from some local area signal towers..so you just put other network company SIM card in your local area..(use 4g supported SIM only)
Thanks for your advice, but I don't think that it's SIM card problem because there is no problem what so ever using my other phone SGS5.
sorry
jopomopo said:
Thanks for your advice, but I don't think that it's SIM card problem because there is no problem what so ever using my other phone SGS5.
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Click to collapse
Hmmm. Sorry friend..I am helpless.. anyway continue your thread here..in Xda have brilliant members..they can help you..best of luck.
Thanks, I totally missed your comment...this is turning out to be quite a puzzle. I've noticed the less battery (<60%) I've have on the phone there seems to be nothing wrong with the 4g connection. ???
To answer to myself, I was too optimistic...nothing to do with battery. It's just so weird that phone works like a charm most of time and then suddenly not. I'm confused...
Now on the newest firmware lollipop 5.1 it fixed my lte problem
same issue
I bought mate 7 a couple of days ago and I keep losing the data connection. the network gets connected and lost again.
i did everything to fix it but no luck. changed sim, restored device, modified APN and no luck.
it keeps disconnecting seems that it is a problem with the phone itself as i have read the same issue on a couple of forums..
hope it is a software issue and get fixed soon as this is annoying.
In service they replaced my phone to a new one mostly because of this problem and I can say it did not help at all. Only upgrading to lollipop will fix the problem ( tested on beta) I'm on b145 now and it does that all the time. I guess it is carrier based problem not SIM nor hardware.
Hello there,
I will try and explain this in the most detail I can.
I own a nexus 5 32gb phone, my wife owns a 16gb nexus 5. I was on prepaid service for the last 2 years with a company that did not offer LTE. I have switched to FIDO and they do have LTE. Her phone works great, texts send/recieve, mms, data all works as it should. My phone does not. it connects then shows LTE but cant do anything not even phone calls, sometimes a reboot works for a time other times not at all.
In comparing the 2 I realized I may have changed something long ago on mine and that is why it wont work right. If I go to the hidden settings page on both phones the difference I notice is that her phone shows ping google.com and mine shows ping google.co.uk.
For some reason I remember changing something that perhaps had to do with the radio way back to boost my service at the time. I have no idea how to change this back as the efs shows the uk ping. I assume this is why I cant have a proper working phone but maybe someone can work that out.
FYI, I have flashed every google version I could find and the same thing happens, tried flashing radios same thing. select USA band in hidden 4636 menu and it wont stay on data.
I am at a standstill now and need help. I hope this explains the problem and someone who knows can help me.
If I put my sim in wife phone it works as it should with no problems, I tired my sim in a phone at FIDO store and it works exactly like it should too so I know it is the phone.
I know the efs is specific for every device and there is no one size fits all for it, but is there a way to return it to true default? If not is there a way to rebuild it?
My phone at the moment is causing me grief I hope the community can figure this one out. I am willing to try anything at all, custom roms, efs wipe whatever makes this work
I have done wiping, roms etc before, it's been awhile but I am ok with doing any procedure you recommend
Thank you for your time, if you need more info, screenshots, etc let me know
data, signal, calls, sms wont stay on, loose signal all over
I think you might have messed with your apn. Go to settings, wireless and networks, more, cellular network settings, access point names. Make sure what's in there is setup the same as your wife's phone.
Sent from my Nexus 9 using XDA Free mobile app
jd1639 said:
I think you might have messed with your apn. Go to settings, wireless and networks, more, cellular network settings, access point names. Make sure what's in there is setup the same as your wife's phone.
Sent from my Nexus 9 using XDA Free mobile app
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APN is fine, same as hers. Actually not now since i changed to 3g. But in testing the LTE it was the same
I have reverted to 3G and data seems better, at least stable. Getting lots of service drops though and sms are delayed sometimes dont come at all
jd1639 said:
I think you might have messed with your apn. Go to settings, wireless and networks, more, cellular network settings, access point names. Make sure what's in there is setup the same as your wife's phone.
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
Click to collapse
FIXED! After 2 months of trying to figure this out it dawned on me. When prying the volume side of the back cover to fix my chargin port I must have inadvertently dislodged the black cable from the motherboard up top. upon first look it seems to be in place, upon further light inspection I could see it was not all the way on. Reconected it and BOOM full signal, full LTE and no other issues!!
I am so happy, lets party!