Nexus 5 buttons won't work - Nexus 5 Q&A, Help & Troubleshooting

Hi, I'm having a problem here.
I've had my Nexus since Jan 2014. Today, I accidentally dropped it from around 50cm (With Spigen armor case on) and suddenly, the hard buttons stop working.
I cannot turn my phone on but I can force restart it (when I long-press it) so I know its a hardware problem. I can go on recovery mode/bootloader and use the volume buttons and power buttons to select and all but I can't use it on my 5.0.1 L. I tried reflashing 5.0.1 but to no avail. Any help?
Thank you.

Bump-chikki-chikki-bump. I really need help, guys! It's my daily driver.

What do you want us to do? You said it was a hardware problem. Repair shop or RMA it...
Sent from my SHIELD Tablet using Tapatalk

iDelta said:
Hi, I'm having a problem here.
I've had my Nexus since Jan 2014. Today, I accidentally dropped it from around 50cm (With Spigen armor case on) and suddenly, the hard buttons stop working.
I cannot turn my phone on but I can force restart it (when I long-press it) so I know its a hardware problem. I can go on recovery mode/bootloader and use the volume buttons and power buttons to select and all but I can't use it on my 5.0.1 L. I tried reflashing 5.0.1 but to no avail. Any help?
Thank you.
Click to expand...
Click to collapse
Best option is to have it fixed.
Quick fix would be to flash a ROM or kernel with double tap to wake (DT2W).

Hmm. Okay, noted. Thank you.

Are you sure it's a hardware problem? You said the power button works when you hold it down to restart the phone. I'm having the same issue where the power button (AND VOLUME BUTTONS) don't work in any ROM but I can hold down the power button and volume button to get into recovery and restart. It's only intermittent too so sometimes it will start working and then sometimes it stops for no reason and I can't work out any pattern. even reflashing a rom doesn't fix.

JediBrooker said:
I'm having the same issue where the power button (AND VOLUME BUTTONS) don't work in any ROM but I can hold down the power button and volume button to get into recovery and restart
Click to expand...
Click to collapse
Same here!!
I've been searching for possible causes and fixes for the EXACT same issue - hardware buttons work fine in bootloader but unresponsive in Android. I've only ever run stock and reflashing made no difference.
I am of the assumption that it's NOT a hardware issue, since long-press to reset works fine and volume/power buttons consistently work OK in bootloader (not intermittent at all).
Since I've reflashed to stock several times to no avail, I guess the next option is RMA. I do keep pondering if this is a Lollipop-created issue, but that doesn't fit the symptoms...

exactly, if it was a lollipop issue a lot more people would be having the same problem.

Related

[Q] Tight (bad-working) power button. How to fix?

Hello everyone! The problem is power button on my Asus TF. It needs to be pressed veeery hard and still it unlocks screen like only from 4th-5th attempt. That's annoying I would tell.
Is there any possiblity (tool for example) to make TF wake up from volume buttons (like in cyanogenmod 7) ?
Rooted 2.02 Prime ROM
Thx in advance for any help!
UPDATE: Just what I didn't want this issue to be, I now have a hardware power button issue. Not a software one... Guess it's RMA time!
I'm not so sure it is a hardware problem. Let me explain my situation.
My power button doesn't turn on nor turn off the tablet anymore. I cannot do a hard reset with the power problem depressed for 10-12 seconds like I used to be able to do. I'm not rooted otherwise I would use the Quick Reboot app!
I never had a hardware problem with my power button until just recently. After the 3.2.1 ASUS update it appeared that everything was fine, but a rogue app crashed the tablet (can't remember exactly which one, but I think I was installing some Equalizer/Sound apps to help with the speaker volume) and things weren't the same afterward.
I now have no way to power on the TF with the power button and need to attach the charging cable or dock for it to wake up!!!! Very annoying! I also cannot shut it off unless I let the display timeout or attach the dock and hit the lock key!
I've let it run down to 0% battery and then have had it do a (hard) restart, but that allowed the power button to turn on/of the TF for only a while. So I'm thinking it may be a software issue. Perhaps from the dock sleep fix we got from the latest ASUS 3.2.1 update?
Anyone else having issue with their power button? Would rooting help if it is a software issue?
Seems like your problem is not hardware yeah. Sorry for you, that should be rly annoying.
But mine i'm sure is hardware one ((
send it to asus for repair. i had the same problem and got it back
within 5 days. now everything is working well.
Well I did RMA the device today as the power button had become totally non-functional; I couldn't turn on/off the tablet nor could I do a shutdown (hold power button for 4+ seconds) or Hard Rest (hold down power button for 12+ seconds).
This time next week I hope to have my tablet back...

Volume/Power buttons don't work when locked

I have a weird problem where the power and volume buttons don't work when the screen is locked. I know it is not a hardware issue because I had this problem for a couple days, then the power button started working again perfect the next day and now its back to not working. When the screen is unlocked, the volume keys work perfect and controls volume as it normally would. I downloaded some apps to enable the volume keys to work as an unlock button, but they fail to work.
As a last resort, I was going to flash a new rom to see if it would help, however when I boot into recovery mode, the volume keys don't work and i cant move up and down through the options. In addition, I've noticed that when I do a battery pull and put the battery back in, the phone automatically boots up as if the power button was held down.
phila83 said:
I have a weird problem where the power and volume buttons don't work when the screen is locked. I know it is not a hardware issue because I had this problem for a couple days, then the power button started working again perfect the next day and now its back to not working. When the screen is unlocked, the volume keys work perfect and controls volume as it normally would. I downloaded some apps to enable the volume keys to work as an unlock button, but they fail to work.
As a last resort, I was going to flash a new rom to see if it would help, however when I boot into recovery mode, the volume keys don't work and i cant move up and down through the options. In addition, I've noticed that when I do a battery pull and put the battery back in, the phone automatically boots up as if the power button was held down.
Click to expand...
Click to collapse
Your power button is failing. It is a hardware issue. Send it for repair.
polobunny said:
Your power button is failing. It is a hardware issue. Send it for repair.
Click to expand...
Click to collapse
Do you have an idea of why the volume buttons aren't working though as an unlock button with apps tho? I also question whether it is a hardware problem because this has happened in the past before and then suddenly the power button works again perfect for months. It is just very annoying for me to sit here and hope for it to start working again.
phila83 said:
Do you have an idea of why the volume buttons aren't working though as an unlock button with apps tho? I also question whether it is a hardware problem because this has happened in the past before and then suddenly the power button works again perfect for months. It is just very annoying for me to sit here and hope for it to start working again.
Click to expand...
Click to collapse
It's a known issue that when the power button stay stuck the other buttons don't work. It sucks, but that's what it is. Nexus S always had this power button problem and usually you can send it to samsung to get it fixed. Some people have tried to fix it themselves without too much luck...

[Q] Nexus 5 (KitKat 4.4.2) is Stuck in Safe Mode

After I restarted my Nexus 5 (Kitkat 4.4.2) phone after a flight yesterday, it only starts in "Safe Mode."
On the boot screen, I cannot select any other option by hitting "volume down" button (default selection is 1st in the list). Also, once the phone starts, the "volume down" button doesn't work. Therefore, I am thinking my "volume up" button is stuck. Which explains why the phone doesn't start in normal mode and gives me the boot screen (On/off switch with volume-up button).
To my surprise, once my phone starts I noticed following behavior.
(1) Pressed volume up button. On screen volume slider shows up and volume goes to max.
(2) I decreased the volume via "on screen" slider (not through volume down button).
(3) If volume up button was "stuck," as I thought, as soon as I let go the slider on the screen, volume should start increasing again. But it doesn't. Therefore, I am guessing, it might not be a button hardware issue.
Note: I tried the aforementioned three steps with my wife's Nexus 5 and on Nexus 7 by continuously holding down the volume up button. In step-3, as I expect, volume does start going up, as soon as I release the slider on screen.
Any help is appreciated. Thank you very much.
AbstractDuc said:
After I restarted my Nexus 5 (Kitkat 4.4.2) phone after a flight yesterday, it only starts in "Safe Mode."
On the boot screen, I cannot select any other option by hitting "volume down" button (default selection is 1st in the list). Also, once the phone starts, the "volume down" button doesn't work. Therefore, I am thinking my "volume up" button is stuck. Which explains why the phone doesn't start in normal mode and gives me the boot screen (On/off switch with volume-up button).
To my surprise, once my phone starts I noticed following behavior.
(1) Pressed volume up button. On screen volume slider shows up and volume goes to max.
(2) I decreased the volume via "on screen" slider (not through volume down button).
(3) If volume up button was "stuck," as I thought, as soon as I let go the slider on the screen, volume should start increasing again. But it doesn't. Therefore, I am guessing, it might not be a button hardware issue.
Note: I tried the aforementioned three steps with my wife's Nexus 5 and on Nexus 7 by continuously holding down the volume up button. In step-3, as I expect, volume does start going up, as soon as I release the slider on screen.
Any help is appreciated. Thank you very much.
Click to expand...
Click to collapse
I would test this by (backing up ROM first) flashing another ROM (maybe stock based) and test to see if issue persists. If not problem anymore, then it was ROM/software issue, try reflashing stock/ROM currently on to fix issue. If you flash and problem persists, then probably a hardware issue that may have to be returned for exchange through Google.
RevelationOmega said:
I would test this by (backing up ROM first) flashing another ROM (maybe stock based) and test to see if issue persists. If not problem anymore, then it was ROM/software issue, try reflashing stock/ROM currently on to fix issue. If you flash and problem persists, then probably a hardware issue that may have to be returned for exchange through Google.
Click to expand...
Click to collapse
I did the factory reset. Unfortunately, it did not work.
Since I will not be able to select options via volume up/down button on the Bootloader screen, I am not sure whether I can flash another ROM.
AbstractDuc said:
I did the factory reset. Unfortunately, it did not work.
Since I will not be able to select options via volume up/down button on the Bootloader screen, I am not sure whether I can flash another ROM.
Click to expand...
Click to collapse
Try Flashify or Mobile Odin to flash a touch based recovery (ie. clockworkmod with touch option .img file from website or TWRP) and boot to recovery via the app (ie CWM app boot to recovery or the goo manager app, which ever recovery you install). That should allow you to flash and avoid the need to use the volume keys.
RevelationOmega said:
Try Flashify or Mobile Odin to flash a touch based recovery (ie. clockworkmod with touch option .img file from website or TWRP) and boot to recovery via the app (ie CWM app boot to recovery or the goo manager app, which ever recovery you install). That should allow you to flash and avoid the need to use the volume keys.
Click to expand...
Click to collapse
This sounded a bit out of my comfort zone, so I called Google and explained the issue. Google is replacing my phone.
The call took less than 3 minutes. I received an email within 2 minutes with a link to place a replacement order, along with documents for returning old phone. Since I can return my phone after I receive a new one, I will not have any downtime.
Thank you for your help, RevelationOmega.
Very welcome. Good luck with new phone.
The end is near, into the Nexus we go!
Nexus 5 - Cataclysm - ART - Franco
Don't Forget to Hit the Thanks if I Helped!
I had the same problem with my Nexus 5 and while looking for a solution stumbled on this post. I took a flight from sea level to a place about 2km above sea level and the volume bar on the phone got stuck. This seemed to lead to the phone automatically going into safe mode, with no way of getting out. On the flight back the start button seemed to also get stuck. I thought I would have to replace the phone cause in my experience trying to get these things fixed is not worth the effort. Much to my relief a few hours after I returned home the phone fixed itself. Oddly enough I had been suspecting that the malfunction had something to do with the change in air pressure, and seemed to be confirmed. I wonder if for some reason, maybe a design flaw, there are tiny air pockets in the phone that cause this problem. Anyway, won't be taking this phone travelling again, but I'm relieved it fixed itself... Hope this helps someone and the manufacturer corrects the flaws that would cause this, cause otherwise it's an awesome phone!

[Q] Bootloop when power button sometimes pressed

Hi everyone!
I think my bootloop problem may be a unique one because it only occurs whenever I press the power button (and I've kinda searched other threads and couldn't find a bootloop issue like mine). But before I explain in depth, here are my specs:
Stock 4.4.4 rom
Rooted, with xposed + gb
ElementalX 1.00 kernel
This problem is a randomly occurring one; when my phone is fine and I press the power button, it almost usually goes into a bootloop. It can either stay on the google screen or last all the way up to the x-boot one. Sometimes from the x-boot screen, it'll reboot again. So I realized that if I randomly press the power button a few times (usually trial and error), the problem goes away sometimes and I boot normally again. However, if I hit the power button again for any reason, the bootloop issue relapses.
Also another thing to note is sometimes when my phone is switched on and operating normally and I press the button, it doesn't always reboot immediately. Sometimes it behaves as if the power button is held down and the power menu pops up in the lockscreen... then subsequently it boot loops.
So I'm not sure if this is a hardware issue to do with the button itself (because I very rarely ever drop my phone. Perhaps about 3 times in the past 8-9 months since Dec 2013?) or it's a software issue...which will mean I've to reflash my stock rom.
Anyone with a similar issue please help! It's kinda driving me nuts cos I can't even unlock my phone without triggering a bootloop...:crying:
ultimaflux said:
Hi everyone!
I think my bootloop problem may be a unique one because it only occurs whenever I press the power button (and I've kinda searched other threads and couldn't find a bootloop issue like mine). But before I explain in depth, here are my specs:
Stock 4.4.4 rom
Rooted, with xposed + gb
ElementalX 1.00 kernel
This problem is a randomly occurring one; when my phone is fine and I press the power button, it almost usually goes into a bootloop. It can either stay on the google screen or last all the way up to the x-boot one. Sometimes from the x-boot screen, it'll reboot again. So I realized that if I randomly press the power button a few times (usually trial and error), the problem goes away sometimes and I boot normally again. However, if I hit the power button again for any reason, the bootloop issue relapses.
Also another thing to note is sometimes when my phone is switched on and operating normally and I press the button, it doesn't always reboot immediately. Sometimes it behaves as if the power button is held down and the power menu pops up in the lockscreen... then subsequently it boot loops.
So I'm not sure if this is a hardware issue to do with the button itself (because I very rarely ever drop my phone. Perhaps about 3 times in the past 8-9 months since Dec 2013?) or it's a software issue...which will mean I've to reflash my stock rom.
Anyone with a similar issue please help! It's kinda driving me nuts cos I can't even unlock my phone without triggering a bootloop...:crying:
Click to expand...
Click to collapse
Might want to send it in for repair. Mine had the same symptoms about a month ago--spontaneously displaying the power menu, boot loops where I'd need to do a hardware reboot (or whatever it's called, vol up + power) and sometimes it won't wake the screen when I press the power button and act as if I turned it off. Tried to reflash recovery and change roms, same banana. Then suddenly it won't go out of bootloop, sometimes gets to the x-boot and sometimes only until the Google logo. Sent it for repair and lo and behold, hardware problem. I think this is really inherent on some older Nexus 5's with the wobbly power button.
I suggest you do a nandroid backup while you have the chance. Never had a chance myself
kisetsu17 said:
Might want to send it in for repair. Mine had the same symptoms about a month ago--spontaneously displaying the power menu, boot loops where I'd need to do a hardware reboot (or whatever it's called, vol up + power) and sometimes it won't wake the screen when I press the power button and act as if I turned it off. Tried to reflash recovery and change roms, same banana. Then suddenly it won't go out of bootloop, sometimes gets to the x-boot and sometimes only until the Google logo. Sent it for repair and lo and behold, hardware problem. I think this is really inherent on some older Nexus 5's with the wobbly power button.
I suggest you do a nandroid backup while you have the chance. Never had a chance myself
Click to expand...
Click to collapse
sigh, i reflashed stock rom and the problem persisted. i can't even stay on the bootloader screen without it rebooting itself all over again. i guess it's an old nexus 5 hardware problem like you said :/ thanks for sharing!
ultimaflux said:
sigh, i reflashed stock rom and the problem persisted. i can't even stay on the bootloader screen without it rebooting itself all over again. i guess it's an old nexus 5 hardware problem like you said :/ thanks for sharing!
Click to expand...
Click to collapse
http://forum.xda-developers.com/goo...lease-stop-talking-hardware-versions-t2597276
Sounds like the power button is getting stuck, or shorting out.

Nexus 5 - Volume up button apparently stuck

Hey there,
my Nexus 5 (Android 6.0.1, Security Patch-Level: 2017/10/05) appears to be suffering from a stuck volume up button.
I have had a similar problem regarding the power button, which sent my Nexus 5 into endless bootloops. I was able to solve the power button problem by hitting the phone against the palm of my hand repeatedly.
In the case of the power button there doesn't seem to be an easy fix. Smacking it against my hand did not do the trick. The problem appears to occur randomly with the ringtone and/or media volume jumping to full blast from one second to the next.
In some cases I can lower the volume and it stays that way. Other times I can press and hold the volume down button and upon release it jumps right back to full volume.
I will try the following steps:
1) Diassemble the phone and clean the buttons
2) Flash the stock ROM to make sure, that it is not a software issue
I was wondering if you had any ideas/ additional steps, which I can take to fix the problem?
Thanks in advance!
Ron
Just got mine back from repair, got stuck in bootloop, only new microswitch helped.
I also suspected the ROM, but now it's fine again.
So I do recommend to change the microswitch, it's cheap...
Just be careful (or mention it to whoever will do it), it's being held in place not just with the solder but also somehow glued to the PCB. Don't force it too much. Take your time.
GL :good:

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