[Q] Nexus 5 (KitKat 4.4.2) is Stuck in Safe Mode - Nexus 5 Q&A, Help & Troubleshooting

After I restarted my Nexus 5 (Kitkat 4.4.2) phone after a flight yesterday, it only starts in "Safe Mode."
On the boot screen, I cannot select any other option by hitting "volume down" button (default selection is 1st in the list). Also, once the phone starts, the "volume down" button doesn't work. Therefore, I am thinking my "volume up" button is stuck. Which explains why the phone doesn't start in normal mode and gives me the boot screen (On/off switch with volume-up button).
To my surprise, once my phone starts I noticed following behavior.
(1) Pressed volume up button. On screen volume slider shows up and volume goes to max.
(2) I decreased the volume via "on screen" slider (not through volume down button).
(3) If volume up button was "stuck," as I thought, as soon as I let go the slider on the screen, volume should start increasing again. But it doesn't. Therefore, I am guessing, it might not be a button hardware issue.
Note: I tried the aforementioned three steps with my wife's Nexus 5 and on Nexus 7 by continuously holding down the volume up button. In step-3, as I expect, volume does start going up, as soon as I release the slider on screen.
Any help is appreciated. Thank you very much.

AbstractDuc said:
After I restarted my Nexus 5 (Kitkat 4.4.2) phone after a flight yesterday, it only starts in "Safe Mode."
On the boot screen, I cannot select any other option by hitting "volume down" button (default selection is 1st in the list). Also, once the phone starts, the "volume down" button doesn't work. Therefore, I am thinking my "volume up" button is stuck. Which explains why the phone doesn't start in normal mode and gives me the boot screen (On/off switch with volume-up button).
To my surprise, once my phone starts I noticed following behavior.
(1) Pressed volume up button. On screen volume slider shows up and volume goes to max.
(2) I decreased the volume via "on screen" slider (not through volume down button).
(3) If volume up button was "stuck," as I thought, as soon as I let go the slider on the screen, volume should start increasing again. But it doesn't. Therefore, I am guessing, it might not be a button hardware issue.
Note: I tried the aforementioned three steps with my wife's Nexus 5 and on Nexus 7 by continuously holding down the volume up button. In step-3, as I expect, volume does start going up, as soon as I release the slider on screen.
Any help is appreciated. Thank you very much.
Click to expand...
Click to collapse
I would test this by (backing up ROM first) flashing another ROM (maybe stock based) and test to see if issue persists. If not problem anymore, then it was ROM/software issue, try reflashing stock/ROM currently on to fix issue. If you flash and problem persists, then probably a hardware issue that may have to be returned for exchange through Google.

RevelationOmega said:
I would test this by (backing up ROM first) flashing another ROM (maybe stock based) and test to see if issue persists. If not problem anymore, then it was ROM/software issue, try reflashing stock/ROM currently on to fix issue. If you flash and problem persists, then probably a hardware issue that may have to be returned for exchange through Google.
Click to expand...
Click to collapse
I did the factory reset. Unfortunately, it did not work.
Since I will not be able to select options via volume up/down button on the Bootloader screen, I am not sure whether I can flash another ROM.

AbstractDuc said:
I did the factory reset. Unfortunately, it did not work.
Since I will not be able to select options via volume up/down button on the Bootloader screen, I am not sure whether I can flash another ROM.
Click to expand...
Click to collapse
Try Flashify or Mobile Odin to flash a touch based recovery (ie. clockworkmod with touch option .img file from website or TWRP) and boot to recovery via the app (ie CWM app boot to recovery or the goo manager app, which ever recovery you install). That should allow you to flash and avoid the need to use the volume keys.

RevelationOmega said:
Try Flashify or Mobile Odin to flash a touch based recovery (ie. clockworkmod with touch option .img file from website or TWRP) and boot to recovery via the app (ie CWM app boot to recovery or the goo manager app, which ever recovery you install). That should allow you to flash and avoid the need to use the volume keys.
Click to expand...
Click to collapse
This sounded a bit out of my comfort zone, so I called Google and explained the issue. Google is replacing my phone.
The call took less than 3 minutes. I received an email within 2 minutes with a link to place a replacement order, along with documents for returning old phone. Since I can return my phone after I receive a new one, I will not have any downtime.
Thank you for your help, RevelationOmega.

Very welcome. Good luck with new phone.
The end is near, into the Nexus we go!
Nexus 5 - Cataclysm - ART - Franco
Don't Forget to Hit the Thanks if I Helped!

I had the same problem with my Nexus 5 and while looking for a solution stumbled on this post. I took a flight from sea level to a place about 2km above sea level and the volume bar on the phone got stuck. This seemed to lead to the phone automatically going into safe mode, with no way of getting out. On the flight back the start button seemed to also get stuck. I thought I would have to replace the phone cause in my experience trying to get these things fixed is not worth the effort. Much to my relief a few hours after I returned home the phone fixed itself. Oddly enough I had been suspecting that the malfunction had something to do with the change in air pressure, and seemed to be confirmed. I wonder if for some reason, maybe a design flaw, there are tiny air pockets in the phone that cause this problem. Anyway, won't be taking this phone travelling again, but I'm relieved it fixed itself... Hope this helps someone and the manufacturer corrects the flaws that would cause this, cause otherwise it's an awesome phone!

Related

[Q] - Volume 'up' key issue

Hi All,
I have a strange problem with my volume keys - tried searching but couldn't pin down an answer so hoping someone may be able to help.
On 5 different custom roms now, and in recovery whenever I press the UP volume key (either via the rocker or with the case off), it immediately goes down again. I've even checked the key press function in recovery and it shows (i think) 115 then 114 immediately after pressing the UP button.
I thought it was a hardware issue, but when i get to the screen from which i can boot into recovery (sorry, can't remember the name) the volume up key works exactly as it should!
I've tried superwipe - installing a 3.0 ROM with standard kernel but nothing seems to work.
I thought i'd ask the question before i try to flash a RUU.
Any help would be appreciated.
Thanks.
How is your sound working ?
is the Volume always on 0, then it sounds like a stuck volume down key.
otherwise try the touch recovery (4ext)
Volume is working fine - and can be adjusted through settings, just not using the volume rocker.
For example, during a call if it sounds low I'll press the volume up key and if i keep it pressed the sound goes down. Same for media volume when playing games.
I can adjust the sound any other way and it stays at the level it should be at.
Could flashing a different recovery make a difference?
Seems like a hardware fault, you could always try some isopropyl on it (without battery in of course) and see if that helps, if not take it back to where you bought it and show them.
Psychoticus said:
Seems like a hardware fault, you could always try some isopropyl on it (without battery in of course) and see if that helps, if not take it back to where you bought it and show them.
Click to expand...
Click to collapse
I thought that at first, but when booting into the 'Power Button and Volume Down' screen from which you can boot into recovery etc... the up and down volume keys work fine.
I would assume that means the hardware is fine?
No that just means that the Bootloader reacts differently to the stuck key than everything else.
RMA your hardware, you have a stuck key.

Gooapple V5-3G Stuck in Recovery Mode

I recently rooted my new Gooapple V5-3g. Everything was going fine and I was starting to download apps from Google Play, add contacts, etc. I was listening to the fm radio today and turned the volume down, then tried to turn it back up. It would not respond when I used the volume + button, so I tried to reboot. I powered down, then held the power button to power back up. Although I did not hold the volume + button while I was pressing the power button, it went straight into Recovery mode. Every time I reboot, it goes straight back to Recovery. If I power off, then back on again, straight to Recovery mode. I accidentally went into factory mode (trying every combination of buttons to override my 'stuck' volume + button) and did a Key Test...VlmUp was the only key that failed.
Would this be most likely to indicate a hardware problem? Or is there something that I could have done to cause this (by rooting)? And does anyone have the slightest clue if there is something I could do to fix it?
I bought the phone from Android-sale about a month ago. The only problem I noticed when I first started playing with it was that auto-rotate would not work in text-mode (tried setting it every-which-way in both settings and the android pull-down menu, to no avail. It works in everything else. Other than that, the volume button/Recovery mode is my first issue.
Any and all advise is greatly appreciated!
stucked in factory mode
I am stucked in this "Factory Mode" with these options available...
full test
item test
test report
clear flash
version
reboot
Please advise me what to do..... is it bricked......? i felt so helpless.
see picture. It doesn't recognise any rom at all.

[Q] Bootloop when power button sometimes pressed

Hi everyone!
I think my bootloop problem may be a unique one because it only occurs whenever I press the power button (and I've kinda searched other threads and couldn't find a bootloop issue like mine). But before I explain in depth, here are my specs:
Stock 4.4.4 rom
Rooted, with xposed + gb
ElementalX 1.00 kernel
This problem is a randomly occurring one; when my phone is fine and I press the power button, it almost usually goes into a bootloop. It can either stay on the google screen or last all the way up to the x-boot one. Sometimes from the x-boot screen, it'll reboot again. So I realized that if I randomly press the power button a few times (usually trial and error), the problem goes away sometimes and I boot normally again. However, if I hit the power button again for any reason, the bootloop issue relapses.
Also another thing to note is sometimes when my phone is switched on and operating normally and I press the button, it doesn't always reboot immediately. Sometimes it behaves as if the power button is held down and the power menu pops up in the lockscreen... then subsequently it boot loops.
So I'm not sure if this is a hardware issue to do with the button itself (because I very rarely ever drop my phone. Perhaps about 3 times in the past 8-9 months since Dec 2013?) or it's a software issue...which will mean I've to reflash my stock rom.
Anyone with a similar issue please help! It's kinda driving me nuts cos I can't even unlock my phone without triggering a bootloop...:crying:
ultimaflux said:
Hi everyone!
I think my bootloop problem may be a unique one because it only occurs whenever I press the power button (and I've kinda searched other threads and couldn't find a bootloop issue like mine). But before I explain in depth, here are my specs:
Stock 4.4.4 rom
Rooted, with xposed + gb
ElementalX 1.00 kernel
This problem is a randomly occurring one; when my phone is fine and I press the power button, it almost usually goes into a bootloop. It can either stay on the google screen or last all the way up to the x-boot one. Sometimes from the x-boot screen, it'll reboot again. So I realized that if I randomly press the power button a few times (usually trial and error), the problem goes away sometimes and I boot normally again. However, if I hit the power button again for any reason, the bootloop issue relapses.
Also another thing to note is sometimes when my phone is switched on and operating normally and I press the button, it doesn't always reboot immediately. Sometimes it behaves as if the power button is held down and the power menu pops up in the lockscreen... then subsequently it boot loops.
So I'm not sure if this is a hardware issue to do with the button itself (because I very rarely ever drop my phone. Perhaps about 3 times in the past 8-9 months since Dec 2013?) or it's a software issue...which will mean I've to reflash my stock rom.
Anyone with a similar issue please help! It's kinda driving me nuts cos I can't even unlock my phone without triggering a bootloop...:crying:
Click to expand...
Click to collapse
Might want to send it in for repair. Mine had the same symptoms about a month ago--spontaneously displaying the power menu, boot loops where I'd need to do a hardware reboot (or whatever it's called, vol up + power) and sometimes it won't wake the screen when I press the power button and act as if I turned it off. Tried to reflash recovery and change roms, same banana. Then suddenly it won't go out of bootloop, sometimes gets to the x-boot and sometimes only until the Google logo. Sent it for repair and lo and behold, hardware problem. I think this is really inherent on some older Nexus 5's with the wobbly power button.
I suggest you do a nandroid backup while you have the chance. Never had a chance myself
kisetsu17 said:
Might want to send it in for repair. Mine had the same symptoms about a month ago--spontaneously displaying the power menu, boot loops where I'd need to do a hardware reboot (or whatever it's called, vol up + power) and sometimes it won't wake the screen when I press the power button and act as if I turned it off. Tried to reflash recovery and change roms, same banana. Then suddenly it won't go out of bootloop, sometimes gets to the x-boot and sometimes only until the Google logo. Sent it for repair and lo and behold, hardware problem. I think this is really inherent on some older Nexus 5's with the wobbly power button.
I suggest you do a nandroid backup while you have the chance. Never had a chance myself
Click to expand...
Click to collapse
sigh, i reflashed stock rom and the problem persisted. i can't even stay on the bootloader screen without it rebooting itself all over again. i guess it's an old nexus 5 hardware problem like you said :/ thanks for sharing!
ultimaflux said:
sigh, i reflashed stock rom and the problem persisted. i can't even stay on the bootloader screen without it rebooting itself all over again. i guess it's an old nexus 5 hardware problem like you said :/ thanks for sharing!
Click to expand...
Click to collapse
http://forum.xda-developers.com/goo...lease-stop-talking-hardware-versions-t2597276
Sounds like the power button is getting stuck, or shorting out.

Nexus 5 buttons won't work

Hi, I'm having a problem here.
I've had my Nexus since Jan 2014. Today, I accidentally dropped it from around 50cm (With Spigen armor case on) and suddenly, the hard buttons stop working.
I cannot turn my phone on but I can force restart it (when I long-press it) so I know its a hardware problem. I can go on recovery mode/bootloader and use the volume buttons and power buttons to select and all but I can't use it on my 5.0.1 L. I tried reflashing 5.0.1 but to no avail. Any help?
Thank you.
Bump-chikki-chikki-bump. I really need help, guys! It's my daily driver.
What do you want us to do? You said it was a hardware problem. Repair shop or RMA it...
Sent from my SHIELD Tablet using Tapatalk
iDelta said:
Hi, I'm having a problem here.
I've had my Nexus since Jan 2014. Today, I accidentally dropped it from around 50cm (With Spigen armor case on) and suddenly, the hard buttons stop working.
I cannot turn my phone on but I can force restart it (when I long-press it) so I know its a hardware problem. I can go on recovery mode/bootloader and use the volume buttons and power buttons to select and all but I can't use it on my 5.0.1 L. I tried reflashing 5.0.1 but to no avail. Any help?
Thank you.
Click to expand...
Click to collapse
Best option is to have it fixed.
Quick fix would be to flash a ROM or kernel with double tap to wake (DT2W).
Hmm. Okay, noted. Thank you.
Are you sure it's a hardware problem? You said the power button works when you hold it down to restart the phone. I'm having the same issue where the power button (AND VOLUME BUTTONS) don't work in any ROM but I can hold down the power button and volume button to get into recovery and restart. It's only intermittent too so sometimes it will start working and then sometimes it stops for no reason and I can't work out any pattern. even reflashing a rom doesn't fix.
JediBrooker said:
I'm having the same issue where the power button (AND VOLUME BUTTONS) don't work in any ROM but I can hold down the power button and volume button to get into recovery and restart
Click to expand...
Click to collapse
Same here!!
I've been searching for possible causes and fixes for the EXACT same issue - hardware buttons work fine in bootloader but unresponsive in Android. I've only ever run stock and reflashing made no difference.
I am of the assumption that it's NOT a hardware issue, since long-press to reset works fine and volume/power buttons consistently work OK in bootloader (not intermittent at all).
Since I've reflashed to stock several times to no avail, I guess the next option is RMA. I do keep pondering if this is a Lollipop-created issue, but that doesn't fit the symptoms...
exactly, if it was a lollipop issue a lot more people would be having the same problem.

Button combination to enter recovery mode on Xtrons HU

Does anybody now how to get into recovery mode on an Xtrons HU? I tried every combination I could find and I've already been in there but can't remember how I got there. Xtrons support is horrible. They just sent me a video showing a factory reset procedure when I asked for the combination.
I have that one:
http://xtrons.co.uk/pf75aa4a-7-andr...nction-obd2-for-audi-a4-s4-rs4-seat-exeo.html
In my device also dont know how to enter recovery mode. So installed ROM from settings
Upload img file to my map sd card and clicked in settings check update.
pitu120 said:
In my device also dont know how to enter recovery mode. So installed ROM from settings
Upload img file to my map sd card and clicked in settings check update.
Click to expand...
Click to collapse
You installed malaysk new ROM for our MTCD units via the settings menu or another ROM?
malaysk rom
1. downloaded his rar file
2. unrar
3. copy .img file (dupdate.img) to my sdcard for maps
4. in settings clicked check update (rom is installing from recovery after auto reboot)
btw. Have one problem (i think that its problem with I cant wipe data and cache) u can find it in malaysk thread (last my post).
I have an Xtrons HU as well. I'm not sure the exact buttons to press to get into recovery, but I have done it, so it's possible. Try holding down power button until it totally powers off, then keep holding it until it starts to reboot, eventually you might get in.
On my Xtrons, it doesn't like dupdate.img name, and preferes update.img... but for whatever reason, it gets an error during flashing malaysk's rom, and reboots back to stock rom. I need to look more into it... it seems like it is flashing rom, but at some point an error flashes by too fast to read. I only tried it once so far, will again when I get more time to play.
On my unit, I tried the combo power/reset without any success. Before I read up on this, I did however get into recovery once by accident with just the power button. So after playing around with this more, I can get into recovery consistently doing this:
1) Hold power button until unit turns off and (on my unit) light flashes.
2) Let go and then press the power button again. This somehow shuts off the unit since it would normally just reboot after releasing the button it seems.
3) Press the power button again to turn it on. It should hopefully go into recovery.
I have no idea if this works on other units, but I have not seen a description of this in any of the posts/videos I have seen.
vnamee said:
On my unit, I tried the combo power/reset without any success. Before I read up on this, I did however get into recovery once by accident with just the power button. So after playing around with this more, I can get into recovery consistently doing this:
1) Hold power button until unit turns off and (on my unit) light flashes.
2) Let go and then press the power button again. This somehow shuts off the unit since it would normally just reboot after releasing the button it seems.
3) Press the power button again to turn it on. It should hopefully go into recovery.
I have no idea if this works on other units, but I have not seen a description of this in any of the posts/videos I have seen.
Click to expand...
Click to collapse
This worked for me. I'm on KGL unit.
vnamee said:
On my unit, I tried the combo power/reset without any success. Before I read up on this, I did however get into recovery once by accident with just the power button. So after playing around with this more, I can get into recovery consistently doing this:
1) Hold power button until unit turns off and (on my unit) light flashes.
2) Let go and then press the power button again. This somehow shuts off the unit since it would normally just reboot after releasing the button it seems.
3) Press the power button again to turn it on. It should hopefully go into recovery.
I have no idea if this works on other units, but I have not seen a description of this in any of the posts/videos I have seen.
Click to expand...
Click to collapse
same to me. XTRONS HU, got into recovery by the same method but then, cannot flash. The unit is a GS.
Did you make any progress?
da_anton, did you ever get into recovery mode? I have the Xtrons PF75ATTA which looks the same as yours. After changing the /system directory to read write and adding 3 lines to the build.prop file. The unit only showed the car navigation lollipop screen and the android/car logo.
I have tried almost every combination of power and reset button. How did you do it in the end?
Thanks
chammock said:
da_anton, did you ever get into recovery mode?
Click to expand...
Click to collapse
Yes I managed to do it. First I would recommend you have a really silent place. You can hear some very quiet sounds at different stages. At least I could.
I managed it that way:
press the power button till the unit is off. I can hear a sound like a "plop". But very quiet. That is my indicator that the unit is off now
release the button. You should now hear another quiet "plop" when the unit is turning on again.
wait maybe 1sec or even more to press and hold the power button again.
the unit now enters recovery
It took me a while to got it working so you have to try it a couple of times.
Thanks, I managed to do it, took me about 20 minutes. I have to say I couldn't hear the noises you were referring to but just knowing the process worked only on timing and the power button narrowed down the possibilities. Thanks again
Xtrons TD696AS recovery mode buttons
This method works on the TD696AS as well.. Press and hold power button until dvd leds flash 3 times and then solid on., release and press momentarily a couple of more times. Wait a few seconds and unit will restart into recovery mode.
Regards,
renderstester said:
This method works on the TD696AS as well.. Press and hold power button until dvd leds flash 3 times and then solid on., release and press momentarily a couple of more times. Wait a few seconds and unit will restart into recovery mode.
Regards,
Click to expand...
Click to collapse
Does the unit needs to be off already or on?
Try to enter recovery mode on pcd86clta
the solution of KYD A-sure dead head unit or update to android 6.0
after contacting with KYD, they sent me a package to help me flash the head unit. I was stack on andriod booting logo. the unit was like dead. now I've got the files, i will share with everyone once it has been uploaded to my cloud drive.
i'm having loads of trouble with my head unit, i can get to recovery mode but it keeps getting stuck on the boot screen after i've tried flashing the firmware they have supplied me with, any help please?
vnamee said:
On my unit, I tried the combo power/reset without any success. Before I read up on this, I did however get into recovery once by accident with just the power button. So after playing around with this more, I can get into recovery consistently doing this:
1) Hold power button until unit turns off and (on my unit) light flashes.
2) Let go and then press the power button again. This somehow shuts off the unit since it would normally just reboot after releasing the button it seems.
3) Press the power button again to turn it on. It should hopefully go into recovery.
I have no idea if this works on other units, but I have not seen a description of this in any of the posts/videos I have seen.
Click to expand...
Click to collapse
It worked on a Xtrons PB76FSFAP-S.
Thanks.
Just installed Oreo on my px5 Xtrons unit. (Mine doesn't have physical buttons minus the reset button).
From any point...hold the reset button for 25 seconds, let go of it...when you see the boot animation press the reset button again (not hold).
You will have to use the reset button as the method for going down through the menu...then hold reset button for it to choose the item.
Worked for me.
Xtrons D719AS
D719AS
is there an update android 8?
WinCE 6.0 xtrons pf71ibss
Hi everyone, i need help!!!
I bought a xtrons pf71ibss, i asked them if they have any update for it, but they dont even care about me
So im here to know what can i do to change that horrible visual, or change the image to android!!
I would really like to know how to enter the recovery mode of this radio to make possible changes
Thanks
Xtrons PB7646BAP Recovery
On the Xtrons PB7646BAP:
I tried everything mentioned in this thread. Nothing worked because my unit does not flash lights or make a "plop" sound. As long as the the car ACC is on, the lights on the unit are on. There is, however, one way I can tell if the unit is on or off after pressing the power button -- by the hissing sound from the speakers.
1. Hold power button down until you no longer hear speakers hissing. Then release button.
2. Not fast, and not too slow: Press then release the button. Then press and release a second time.
3. Unit should come up in recovery. If it doesn't, repeat above.
This sometimes doesn't work. Sometimes because I press too quickly or too slowly. You will have to do it a few times to get the feel of the rhythm you should use.

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